Contact Samsung Corporate

I have called customer service more than 5 times yesterday and also requested a supervisor to contact me but they havent! No resolution from the customer support and my complaint for the refrigerator has not been resolved!!! Horrible service, i have everything in my house Samsung and now i regret buying their products!!

According to the schedule announced by Samsung for the Android 14 update for the a52s phone on November 27, unfortunately the update was not provided on the said date and my morale was damaged. For this reason, I am suing Samsung for not recognizing the rights of customers.

We purchased a washer/dryer combo with pedestals on 9/13. Our FIRST delivery was 9/19. The washer was installed with not problems. The dryer and both pedestals were badly damaged. Our SECOND delivery date was 9/25. Only one pedestal was on thevthe truck and both it AND the dryer were badly damaged. Our THIRD delivery date was 9/28. I was told by samsung that it would be a white glove delivery. I called the evening before and was told that hith pedestals and the dryer were on the truck. Only one pedestal was on the truck. When asked the driver said I don't know, made a phone call and simply left with the pedestal.  The evening before our FOURTH delivery I called and verified that 1. The dryer and both pedestals were on the truck and 2 it was their "white glove" delivery. Again there was only one pedestal and a DAMAGED dryer on the truck. The pedestal was installed on the washer. When I called I was told that both pedestals were delivered. Then I was told Oops! Samsung will have to call you about your delivery. When they finally called I was told 10/10 was our new delivery date. I told them that that was unacceptable and I was hung up on. I called back and asked to speak to a manager and was again told I would be called back. On 10/4

I called back and asked to speak to a manager. I was told that the only other date was the 9th BUT I can call Home Depot and see if they could squeeze me in on another delivery. I called Home Depot, they said no that they would not have the unit if they had earlier date. You, Home Depot are blaming the shipping co, the shipping co is blaming Samsung and Samsung is blaming Home Depot. I have been lied to and given the run around to many times to count. I have kept my cool until today when I lost it. 

I only have half of my orders and it has been almost 4 weeks and will be at least 5 deliveries. 

Sent from my Galaxy

Sept. 20, 2023

Samsung was to upgrade my damaged phone with a rebate savings of $600, then upgrade the device to the latest Galaxy Z5 flip within 72hrs. When I hit the purchase button in the email the night of 48hr the price changed with my 72hr window agreement to $1100 out of pocket for a $100 dollar device - verses the agreed out of pocket cost for me of $482.49 with $600 trade in value for my phone.

I needed to get the phone number on my old Samsung account changed because I no longer have the phone because I send it back to Amazon in 2021 and this is 2023 and because I have a phone that my husband gave me but I wanted to sign into with my Samsung account however first I tried their chat service who took over 45 minutes to even respond to me after transfer to you human then they were rude and refused to do anything for me for my account unless I had the iemi from a phone I returned to Amazon in 2021 then she tells me use a different email and sign it for another account because we can't do anything for you unless you have that exact iemi then she hangs up on me and the chat closes after being kicked out like three times and having to fight my way back there then I try on text message so responds pretty quickly at first and then you leave me for over 2 hours waiting for an associate to respond to me then when I do he tells me if I don't respond within 9 minutes he's hanging up on me and I never got my phone number changed for the account haven't resolved anything and he tells me after I text him every couple minutes that I haven't responded in 9 minutes so he's going to disconnect me which was a lie I am so angry I don't know what to do I hate this phone I hate Samsung and I hate that there is such a popular company because they're terrible the worst

To whom this may concern,

It's been over four months (June 4, 2023) since I return my tablet for replacement/refund. I spoke to several supervisors in the exchange and refund department with no luck in getting citi bank to text or email me a link to retrieve refund. Everything was provided on August 4, 2023 ish to be refunded. Not sure why I was ask to provide the same information for refund over and over again since Aug 4th. Today was the second final day (last week Wednesday aug 30th was the first final day) to get a citi bank link to send refund link.

Please advise on resolution.

If I could give zero stars, I would. Our experience with Samsung over the last month has been absolutely horrendous and I will never buy another Samsung product ever again. My husband’s Samsung galaxy flip 4 broke TWICE under warranty in a span of 3 months. From nothing we did, the screen and hinge literally just stopped working when it folds. He has had the phone for less than a year, and the 2nd time it broke, the screen stopped responding. After waiting several days for a part to come in to fix it, the authorized Samsung tech couldn’t get it to pass tests. Samsung claimed the only option then was to mail in the phone, which takes 5-7 business days, plus 2-day shipping on either end. My husband was going out of the COUNTRY, we have a NEWBORN, run our entire business through our PHONE and Samsung wouldn’t do anything to help us get him a replacement or working phone in the meantime. He was without a working phone for a week before we finally had to just go buy a Google phone out of contract at full price so he could leave the country. In what day and age could a company like Samsung expect ANYONE to function without a smart phone for over a week???? The WORST PART THOUGH, beyond NO ONE wanting to help us AT ALL, was that AFTER we sent the phone in, they said there’s a mother board issue that voids the warranty and we have to pay them $500 to get the phone fixed. We spent several hours on the phone with Samsung, simply trying to come to a solution and they were the worst customer service I have ever experienced. I will be telling EVERYONE how awful it was, how they wouldn’t help us get a working phone for a new dad with a baby at home, and how they put us through every hurdle and hoop to NEVER FIX THE PHONE. For a company that makes so much money, they sure know how to piss off their customers and make sure no one ever comes back.

Your repair service department is by far the worst I have ever dealt with, I mean it is a complete joke, absolutely worthless. The people I spoke with were all very nice but somewhere in your organization there has been a complete failure with me getting my product back to the original working order. Your products have always been the best I ever had but after this experience with your repair department I will not be buying Samsung ever again and I will do my best to make sure none of my family or friends ever by Samsung again.

This nightmare started out with my Sound Bar making a strange sound so I sent it in for repair. After not hearing from support for a while I decided to call, they told me I had to send the subwoofer in also, why did some not call me and tell me this? Also I was specifically told by a your customer support that I only needed to send the sound bar as it, not the subwoofer, were making the strange high pitch clicking noise. The next day I called back to see how I needed to ship the subwoofer and they said I no longer needed to send the subwoofer. They went on to tell me that they did not find anything wrong with the Sound bar but replaced the the main circuit board, I was told.

When I got the Sound Bar back the subwoofer would not pair with the sound bar. So I called support and we went through several troubleshooting steps but nothing worked. I was told they would send me a new subwoofer within 10 to 20 days but the support person thought it would only probably take a week as it was a slow time of year. After a couple of weeks I called to see the status and I was told repair needed a picture of the back of the subwoofer, ok fine but why did no one ever call and tell me this after two weeks!!!!!!

So I sent the picture in and I was told I would get the subwoofer in another 10 to 20 days? Why? It was not my fault that someone did not call me. So about 18 days went by and I called again to get an update on the subwoofer. This time I was told that repair wanted us to troubleshoot the issue first, what the hell!!!!!! We already troubleshooted multiple times. This was insane. And again why did not anybody call to tell me this?!!! The customer support person saw this was the case and apologized and said they would send out a subwoofer in another 10 to 20 days. Why? I should have it overnighted at this point, not to wait yet again another 10 to 20 days.

At this point I was very angry and wanted to talk to a supervisor. The customer service person said there was no one to send me to because it was a Sunday and told me to call back Monday and talk to the SPMT team and that they would take care of reimbursement me in some way or another. So I called back on Monday and the team was not interested in making amends for the awful support I was experiencing so again I asked for a supervisor. The supervisor was not interested in making things right with me either, he only wanted to send me the subwoofer yet again and again it would take 10 to 20 days!!!!! What a joke. The supervisor opened yet another ticket, which was like the 4th one. Ticket #: 4172069354 The person told me supply was low which I can understand that but companies I have worked for still would have done something to make me happy in the meantime, but not Samsung. Samsung is making sure they do everything they can so I will never buy a Samsung product again and they have succeeded.

Now after 25 days after talking to the supposed supervisor, I still had no subwoofer so I called the support line yet again. This time I was told they needed a picture of the back of the sound bar with the serial number on it. Again what a joke, no one ever called me to tell me this. Absolutely the worst support ever!!!!!!!!

So currently the support person is trying to escalate resolving this issue but so did all the others to no avail. It is like a comedy skit of the worst company support ever. Now I am waiting to hear back from someone in 24 to 48 as to what will happen next. Is there no end to this madness?!!!!

i am a customer from Turkey Istanbul.I have bought an air conditioner 15 days ago.I have called Samsung call center and they created a record and i mentioned about my conditions.(My Phone is not always reachable because I am a flight crew)i gave my off days.I saw that thay had called me when i was flying and i called them and created a new service record for ac installation.I saw that nobody called me and i requested technical service phone in the city where i am living in.Call center gave it but it is an unservicable number!Technical service does not want customers to reach them by phone.You can hear automatic record says that it is unservicable nowe.(i called them everyday but i did hear the same sentence every day for a long time.After i completed 15 days waiting for installation i decided to go technical service adress to reach them i shouted and they came the same day after 15 days completed.There are employees who do not look into the eyes of customers while talking at the counter.That's why I couldn't find a person to tell my problem on the phone.No matter how good products you produce, service workers who will come to install them are the worst and they are effecting your brand value in my mind.If the same service will continue to work in this area they will do the same thing.

Onur Ozen

Kucukcekmece Istanbul Turkey

New refrigerator died after a year 15 calls to CS and can’t be fixed said they would refund money they lie every time you call it’s another story how the previous agent didn’t know what they were talking about it goes on and on . I would not purchase a Rick from this company nothing the make or sell is worth 2 shits they lie and should be sued in a class action suit that would kill the company. This is what we get America when we allow stuff to be built here

I purchased a Samsung galaxy z3 flip phone on April 29th, 2022 from T-mobile in Lebanon, PA. T-mobile pushed this phone as durable and reliable. Upon using the phone for about a month and a half (July 14th) the screen where it folds started rI de-laminate and all touch screen functions no longer worked. I sent the phone in and they repaired it under warranty and I had it back with a total turnaround time of 5 days (inconvenient but whatever). So upon using it , the same thing happens (July 26th). So I call customer service and they say send it back, we will repair it. So a day after sending it in I receive a bill through email for $400.00 for the repair (should have been covered under warranty just as last time). So now this is all within 90 days of original purchase. It is now July 29th, I have been on the phone either on hold, being transfered, or talking to someone for a total of 12.5 hours over the last 3 days and my phone is still sitting in there repair center. On top of that I'm told that it has been sent to a higher up to make the decision and it will take between 24-48 business hours until they make there decision. Oh, and you cannot talk to them, they don't accept phone calls. This is the absolute worst customer service that I have ever dealt with. Not only is there z3 flip phone complete junk, they make you go through all this nonsense to get them to repair their terrible product. I habe been loyal to Samsung phobes for the last 20 years, that will change when my current contract is up.

I had my kitchen remodeled and decided to go with a Samsung full kitchen package. Since then, I’ve had to call customer support multiple times! The first time was because the inside back panel of the fridge was icing over and not keeping the correct temp which resulted in the loss of a great deal of food ( I am a caterer) A short time later the same problem occurred!! When the technician came he attested the this has been a “common problem” Seriously??!! Samsung replaced the refrigerator, which corrected THAT problem. Now my ice maker quit making ice and kept freezing over. Service tech came out, put in a new icemaker, which immediately started to make ice :) but I was told that I needed a new “board” and he apparently was given the wrong one for my fridge, he then told me I had to call customer support AGAIN to have someone else come out with the proper “board” . That service tech, Tyler , came and told me the same thing, that he was given the wrong “board” and that I would once AGAIN have to contact customer service for someone to install the proper “board” Upon leaving, Tyler told me that my fridge was flashing a “code” PC CH, and to just ignore it! Right after he left I went to dispense water and I got NOTHING!! Not even ice! I immediately called Tyler to tell him and his response was. “ I don’t know what to tell you? The fridge is on wheels, you can pull it out and see if maybe I forgot to turn the water line back on or something” SERIOUSLY???????? I am in my 60’s and live alone, there is no way i can move that refrigerator, and I SHOULDNT HAVE TO!! Subsequently my refrigerator has stopped working altogether!!! With a pending catering coming up I Once again have lost a substantial amount of food!!! I’ve called customer service numerous times to get this taken care of ASAP, which I once again, was told to pull my fridge away from the wall and unplug and replug!!! I did however shut the breaker off and turned it back on, which did absolutely NOTHING!!! Still FLASHING same code!! It’s now been 5 days without a refrigerator and living out of a cooler!!! And they still can’t send a tech out for 3 more days!! I am beyond livid at this point and will be reporting a very unsatisfactory report to the Better Business Bureau!!!!

36" Smart Electric Cooktop with Sync Elements in Black Stainless Steel

service is very bed it located out of state very rude !
cooketop not working from box ! fixed already 3 time we cant cooke !
unprofessional service,,,,

never but samsung

I purchased my A71 brand new a couple months ago. This week it can no longer connect to the mobile network. After the second trip to my carrier to fix this, they told me it is a known issue and cannot be fixed. They said I would need to contact Samsung for a replacement. Samsung sent me to 2 different service centers claiming they could fix or replace it, but both service centers told me the same thing my carrier did, and both said Samsung already knows this.

The only solution from Samsung is to mail them my phone, and a technician will determine if it can be fixed or replaced under warranty. However, due to medical issues I cannot go without a phone for 2 weeks it would take from Samsung, and have no other option than to purchase a new phone. I've not even had this phone for 3 months, and I have to spend the money to replace it.

After explaining all of this the last time I talked to Samsung, they had the audacity to offer a discount on my purchase of a new Samsung phone, for a price of $300. What a horrible experience. I have only had Samsung phones for almost 15 years, and I will no longer purchase anything they make after this.

ice build up bottom bin of freezer. 3 samsung techs cannot find source. According to Care Mgmt Team, tech indicated "no issue" therefore they can help no more. There is an issue; they cannot find it. Very rude individual (sambro?). the unit is 3 years old. I am a senior citizen bending daily to scrape ice. I cannot believe Samsung has taken a position of "too bad".
I disconnected ice and water 3 years ago, water line not connected, new drain kit installed. So, issue is not drain or water line.
model RS25J50 serial OAH54Bak904493D. My entire home is Samsung appliances,tv etc.
I am extremely disappointed with this treatment. All I asked was to repair the situation which 3 techs could not do. I did not ask for free anything just the service and courtesy I deserve.

Ordered 2 brand new galaxy s22 ultra in the exclusive online colors. Received both phone and returned both phone. Samsung states that they have not received both phone only one, which is ridiculous since both ohines were in the same box. Now when we call to find out what is going on with our complaint we get the run around and are told that they will expedite the concern. This has been going on for 2 months now and they have not done anything to resolve the issue other then charge us for the full price of one of the devices. When I ask about calling the receiving area they tell me that they don't have a number and that it is all done online through their system. When I ask to have someone call me back they don't. They have hung up on myself and my wife on numerous occasions. Completely unprofessional when it comes to customer service and you can tell that they have a fall back script that refer to when they don't have answers or are willing to help. They will tell you that they will send you an email but they don't. My next option is to call corporate and to get ahold of someone there to try and get this resolved.

I purchased Galaxy Buds on the Samsung website in late 2020. I have NEVER used these until today (5/22/2022). When I went to set these up for use, the left bud will not work. I contacted Samsung support and did not get ANY solution or help. I was actually transferred to a recording to complete a survey. I am an avid Samsung purchaser and I am VERY disappointed in this product and the customer service rep. I paid over $100 for these buds and got no use out of them!

My refrigerator broke after 2 years and 4 months, I called Samsung customer service and they did not even try to help me, they gave me two phone numbers and assured me that the Samsung representatives would walk me through troubleshooting after calling each number the representatives were clueless and rude, called Samsung again they said they could not help me - Samsung is very dishonest! And rude Iber $1400 for a fridge that only lasts a little over two years I am going to sue Samsung! My Appt wormy my attorney is April 14

Samsung Dual door oven. NE59M6850SS. Less than three years old. Cost $800.00 to repair. Door locked and wouldn't open. Oven stopped heating. Two new latches and heating part. It is almost impossible to find a repair person for Samsung. Technician had to return next day because door locked again and error code showed up. Had to order another part. Waiting on that now. .

Bought a brand new z flip 3 in Aug. 2021, it broke through no fault of my own Jan. 2022, inner lcd break by their techs reasoning and they say it's out of warranty.... so I was held hostage for a phone company for buying a product and paying to have it repaired while it was verified to still be under 1 year warranty of a clear internal defect... last Samsung product I will own ever.

Never buy home appliances on Samsung.com.
I had the worst experience with Samsung's home appliance online order and delivery service. I ordered a washer and a dryer back in December 2021. The order shipped quickly but the washer was damaged upon arriving. Customer service told me to request a refund of the damaged washer and order a new one instead. I did what they told me, and here comes the worst part:
-Still haven't gotten my full refund for the first washer after 2 months.
-Contacted support numerous times and they promised to escalate the situation but nothing is done.
-I was told that the new order was also damaged during transit, and a replacement was requested by the shipper. It has been over a month since the replacement notice.
-Still no washer, no refund.
-Been living at my place without a washer for over 2 months now.
-Really hope Samsung can handle their 'essential' appliances more delicately and efficiently.
-Will never order from your website ever again.

To whom is responsible for the manufacturing of the s21 Samsung cell phones I Daniel Herman am filling a law suit against Samsung new phone do to damage to my eye sight since I bought this new Samsung s21 phone my eye sight has been deterating. My law suit if for 1.5 million dallors and u must remove all new Samsung s21 off market they are harmful to people.

After few month my Samsung TV damaged then they couldnt fix it and they say they will refund me the money but they never did and i called them many times and keep hanging up the line and ended up with no refund.
Never buy Samsung again. Worst customer service.

I purchased all necessary appliances for the kitchen 1 year and a half ago it was delivered on 5/3/21.
I was replacing appliances yesterday were 24 years old (only the refrigerator was broken)
In a year and a half the stove top has a cracked (the customer support calls it a scratch) the refrigerator plastic nose/end broke.
Now I have to pay service calls so they can look at the appliances and see if they will repair? Is that how Samsung stand by their Products? So basically if you buy a Samsung product is only good for 1 year and after that is normal for them to break and one is out of luck.
Very poor quality.
When the washer and dryer goes I will be sure to ho back to Kenmore 14 years quality

New and modern is not worth it.
Streamly dissatisfied.

Oh my goodness, so many calls to Samsung and useless follow up calls from them in September through November of 2021 with no solution on how to get my ice maker repaired or replaced on the fridge that came with my home. I explained to each of the representatives that the fridge should still be under warranty (which the seller told me), but that I did not have the purchase receipt, which I later got from Home Depot. Was told "it doesn't matter, and you're covered - we will reimburse you", repeatedly. This is because each time I gave them the serial number and model number, I assumed they looked up the fridge and saw it was covered. After failing to find anyone to come out and service my fridge (they had only two companies on their list?!), I was told to find a service professional who services Samsung appliances myself, then get reimbursed from Samsung. So I did just that, and after the repair guy finished his diagnostic and told me what it would cost to replace, and would charge me $99 for the visit, I called up Samsung to find out how to get reimbursed for the diagnostic and the repairs. Was then told (around 8 calls later) that my fridge is not covered under Samsung warranty, but that I should contact Home Depot Protection Plan to see if it was covered there. What a huge waste of time due to the incompetence of so many customer service reps, none of who bothered to ever actually look up my product (inherited from home seller) to confirm whether or not it was still under warranty! Why would they make promises that they couldn't keep or misinform the customer? When I attempted to get a refund from Samsung for the $99 I paid for the independent service guy, they said no. They said we do not refund diagnostic fees. Very poor communication and customer service, with bad management unwilling to refund money I was told would be covered by them. They left all of the work of finding a service company in my area up to me, then refused to reimburse me as promised. Nearly three months later, still to ice or service, but that's another story. It was nice to get so many follow-up calls, but in all of those follow-ups, why the gross misinformation about being covered and reimbursed by Samsung? I want my $99 dollars I should not have had to pay out of pocket, Samsung!

This was one of the worst experiences I've ever had in trying to have customer support. The technician did not know ANY of the answers to the questions I asked and I was put me on hold several times while I waited. I finally hung up and he called me back 3-4 times to try to help me, but still didn't know the answers even then. In desperation, I finally just hung up.

The issue I was trying to resolve is that I had my Samsung smart watch repaired and it was returned to me on June 23rd. I paid $ 125 to have it repaired. Last week it didn't charge and still won't charge. I wanted to send it back because I thought for sure it would be still under warranty. However, I was told that it only had a 90 day warranty.

I'm very disappointed with the way the support system handled my situation. It took about an hour of my time and then found out that despite the large amount of money I paid to have my watch repaired it didn't cover it for more than 90 days.

I am just one unhappy customer, but you could make me happy by just offering to fix the watch that I really, really like.

Have a Samsung Tv and bought a Samsung sound bar that worked for a while then the sound went out of control.
Tech said I need a new remote bought it and that didn’t help sent the bar back they returned it and couple it and that did work sent it back they returned it saying it was a foreign made unit and can’t be repaired.
I bought it in the US I live in the US and a supervisor said I should get a replacement,repair or refund.
Spoke to a case worker yesterday she said nothing can be con.
This is a very poor statement for Samsung
I bought it with Samsung’s name thinking it would be a great product.
Unhappy customer
Chuck Botwin

I sent a book keyboard of my samsung tablet S7, 3 weeks ago, since the mouse pad section was not working and was in warranty. The ticket # is 51280718885. I have to call several times following up my ticket and no one has have an answering to explain why the replacement keyboard has not been delivery yet. I have evidence that this ticket was opened by September 3, and the item arrived to the Samsung facilities September 10.

The cell phone tech pros department have and continue to be dishonest. Ive asked on 5 different occasions if my phone is compromised and can you help.? Twice a supervisor left me on hold for 30 mins and never called back. My last call she lied about an email and they lied about initializing a 48 hour monitor. If you can't tell me my phone is compromised, then say so but don't waist my time.

I ordered a 70 in 7 series from the website. Actually let me preface by saying love Samsung products have a washer dryer a couple of tv and a refrigerator. All the products are superior. However the last instance dealing with Samsung directly through the website order and customer service has left a sour taste. Again products superior customer service abmysal at best. I ordered through the website, first TV was not in stock, why sell something you do not have. Second random changes to my delivery date without notice. Being the consumer I had to research my own delivery. In addition lost revenue. I am a ER nurse and with the pandemic I make close to 600.00 a shift. So not only did I say 748.00 for a tv I took 3 days off to receive TV. So totally I lost 2548.00 to include lost wages and cost of tv. If I wanted to pay 2500 for a tv I would have. So I contacted customer service o cancel the order on numerous occasion, was told sorry offed 10% off an order. Are you Kidding me I just explain I lost $1800.00 in wages to receive a TV that hasn't even been shipped yet. I was told it was escalated and that's all that could be done. Well that is a bunch if BS. There is always someone higher in the proverbial food chain to contact. However I was told by a team leader, that he was the highest and he would contact someone in the back office. He told me he did not have a number to contact anyone higher. Again BS. I was in Mgt for 20 years prior to Being a RN. There is always higher unless you have contacted a owner or the chairman of the board. What I am most disappointed about is the fact I just cannot cancel the order I have to jump through hoops. Are you kidding me am I not the consumer. As well as nothing mentioned about the lost wages. Im saving to do my roof. Really $1800.00 in lost wages to try to receive a product that is not even in stock and rescheduled without even being told, to be offered a 10% 75.00 refund. Again how does that compare to income lost. I am just completely unfounded bu the level of care, and professionalism Samsung is displaying in this manner. I will continue to use your products again superior, however I will never use or recommend your website or customer service. By the way When I called the last time I got off the phone ordered the same tv by a third part and had it delivered with 3 days. If this matter s not handled appropriately I will be contacting a news station. The level of service is shameful, your staff and hierarchy should be ashamed on how you treat customers on top of that loyal customers.

John Eng

Review menu icon

40 minutes ago
I am giving one star is because Samsung sent me a broken tv. When I called to ask what my options are the Samsung rep told me to return it since I was still in a return period and the manger assured me that they will honor the same promotion again. I was also told to wait until I get my refund before placing the new order. I was also assured for the same price I paid initially ($1059 for 75” after the trade-in) regardless of if the same promotion exist at the time I would place another order!!! Now that I am trying to do that Samsung is showing poor customer service and not sticking to what they said. Really disappointed!! The TV is good but unfortunately Samsung customer service is very poor.

Poor poor service …. Very disappointed

I bought a Samsung refrigerator a few years ago when I retired. I didn't want to have to worry about a major appliance again so I went with Samsung. The quality of the icemaker is of very low quality and plugs up all the time. I have had it worked on several times by certified appliance techs and it is still crap. What kind of company cons people into buying such crap. I would hope it was tested prior to release for sale and still you took my money knowing it was shit. So just a quick note to let you know that I will not buy another product from a company that will sell such a low quality product to its customers. Not a phone , a TV or a Samsung of any kind, you cannot be trusted to give me a quality product that my hard earned money deserves.

I just wanted to tell you how disappointed I am that you decided to sell me a $1200 phone that doesn't come with a charger! Seriously? All I got was a cord that is not compatible with any of the 100 Samsung chargers I've accumulated over that past 10 years buying your products! Not cool! For $1200 I should have gotten a charger and a set of ear buds! My whole family switched to iphones but I stayed loyal to the Samsung galaxy! Been rocking them since 5! Please do your customers better and throw the charger in the box! Thank you!

very unhappy with the stove and microwave. after 2 1/2 years the microwave stopped working . Now we need to purchase a new microwave.. It will not be a Samsung. Never will buy another Samsung product. I will inform others of our dissatisfaction.

I got all my kitchen appliances from Samsung about 6 years ago. My stove model # NX58H9500WS has knobs that are poorly made. They are made out of plastic therefore they break very easily. I have had to replace them 3 times already. They are very expensive and not worth replacing them especially being that they break so often. If I add up the cost that I have to keep paying for these knobs I might as well get a new stove. I feel that since this was an expensive stove and the knobs are made so poorly Samsung should make them out of steel or some sort of metal and they should either replace them at no cost or at a much cheaper cost. The replacement knobs are over $100. At the end of the day you are all customers just like me and I know you would not be happy to be in this situation. I hope someone can help me I love your products but I will think twice about buying more products from your company if I do not get this resolved. Thank you

I ordered a Samsung Galaxy 21 and I wasn't happy with it I was approved the return and the manager or supervisor wrote a note that I could get a phone before I had to send this one back but I'm having problems I've been on the phone for 2 days and nobody seems to know what they're doing I need help or either I'm giving all the stuff I've done ordered from Samsung back and I'm going to put a bad review because this isn't fair I shouldn't have to do without a phone just because I didn't like the first one as soon as I get the phone I will send this back please help

Our Samsung refrigerator was issued a Service Bulletin. Our Home Warranty Company will not accept a repair order because they deem the problem as a manufacturers defect because a Service Bulletin was issued. Prior to this, the Home Warranty company sent several repair technicians to repair the refrigerator, but none fixed the problem of the ice maker leaking into the tray under the vegetable/fruit bins, and then water leaking onto our floor, which could cause a whole house flood if we did not keep emptying the tray that collects the water. We called Samsung and were issued a one time accommodation to cover the Labor and parts, and were sent an email confirmation of this from Samsung Electronics America. However, when we spoke with Case Management to help us find a Samsung Certified technician in our area, she told us she would not honor this written accommodation even though we were told by Samsung Customer Service and received an email from Samsung Electronics America that they would pay for service if they could not find a Samsung Certified Technician in our area, and then we could find our own technician, and to send them an invoice for the repair. Since this is a manufacturers defect with a Service Bulletin and we have a one-time Accommodation in writing from Samsung Electronics America for the cost of Labor and Parts, we would like to have this accommodation honored by Samsung. Thank you for your help with this. We await your reply

ive called Samsung 6 times today. 5 times yesterday and 8 times the day before in regards to my refrigerator not cooling.
condensation accumulates behind the panel and eventually becomes ice. at some point the ice will over take the fan and it will stop cooling the fridge. twice already its ruined alot of food and even caused mold on the food and fridge. when i took out the drawers for the fruit. water had formed on the bottom with mold on top. all my products are Samsung! i brought my washer and dryer. which the washer had a recall. fixed the dryer with my own money, once. the stove which is Samsung. the knob broke off. and now the fridge. Home depot pushed these items and i brought them all. and everyone of them is having a problem.

Stay away if you can....

This place is a damn scam! Shipped my Laptop to them with no scratches or damage to the unit. When I received a call from a woman by the name of Cristina about the cost of repair to what was causing my unit not to come on she stated that my unit had scratches all over the unit. I told her, "I took pictures of my unit prior to shipping and it was no scratches on my Laptop. I sent picture of my unit showing no scratches, and she stated she can't tell because the picture need to be up real close in which I told her "I took the picture of my unit up close" and how close do I need to be.

Cristina and her coworker were very rude and stated I need to contact Samsung and Fedex to file a claim. When I told her that the shipper looked my unit over prior to shipping and noticed no scratches or damage to the unit why would I need to file a claim for scratches to my Laptop they caused.

I blame Samsung for outsourcing repair to a company that is so bad it is costing them customers. Total Tech Solutions is nothing but a scam, terrible, incompetent, lazy and conman company that's all about stealing people's money using subpar parts they claim comes from Samsung.

I told them to ship my unit back to me using the return label from Fedex (2 day Express) no need to continue with repair because I do not want to do business with a company that is a cheater and dishonest.

We ordered my son a phone for his birthday and it was supposed to be ordered by March 17th. We called and used the chat feature 3 times, my husband has spoken to 5 different people so far. They said it is back ordered, they didn't know when it would be in and we would just have to wait with no other details. This is completely unacceptable!!

Was sold a fake sumsung a50s from a different shopp

Someone bought us a Samsung 6 series UHD TV 4K Smart Tv for Christmas. I am very unhappy with the fact that i cannot hook up a pair of headphones to the TV. I am haring disabled and even at movie theaters i have to get the headphones to hear the movie. I talked to the support desk and was told that nothing can be done. Well there is one thing i can do and that is to never buy another Samsung TV in my life. Instead of enhancing my experience and has made me feel even worse about my disability

Thank you

Darryl C. Pope

85inch tv. Stopped working with the one connect mini. Everytime you plug it in the tv goes out, no sound or picture. No other ports to use on tv. Called samsung. TV has a 5 year in home extended warranty. I contacted them, they called me a liar, and refused to honor the warranty at first. I gave them the info so they agreed i had the in home warranty contract. setup support. they canceled it. Did all this again, they setup support again and then nothing told me to call another number, I called that number and then they told me to call samsung to handle it. They again canceled my support ticket. I called again got a new ticket and now nothing again. The tech was going to give me that same number. They are just pushing my off. This is so bad. I have a useless tv and a useless warranty. I now have filed with the BBB and thinking about a lawsuit next. May not go anywhere, but this might be the only choice. As for a star rating, it is -10. They don't deserve anything. it has now been a month and no progress on getting the tv repaired.

your s10e is a piece of crap have had it maybe about three months it does not work right can not watch call do not get calls half the time can not make calls half the time have to turn off and on all the time i would give it zero stars only good enough to flush down the toilet no not even good enough for that

I scheduled an appointment for a recalled repair on my clothes washer. After waiting for 5 hours I called Samsung. I was informed that the service company (dish network) was experiencing technical difficulties. I should have been notified. They then gave me a number to another service company-that was going to charge me for the recalled repair. Thank goodness I called back and got a wonderful man named Louie. He figured it out for me and help set up a new day for the repair. Very disappointing that Samsung knew the technician was not coming today and never contacted me. I have an email from Samsung confirming the appointment.

In March this year, I purchased a Samsung mobile phone at Woolworths, Emu Plains, unfortunately, through no fault on my behalf the phone is broken beyond repair. I do not have the receipt. This is the third Samsung phone that I have purchased, and I have had nothing but problems with them. This latest problem was the straw that broke my back. I am hopeful that a replacement phone will be made available, however, I am doubtful that will occur.

So just wanted to let everyone know not to buy the Samsung S10 (or any samsung product for that matter.) Have had the phone for 3 months and it quit charging. Sent it to samsung and they said liquid damage on the charger port due to "EAR MOISTURE" or Weather/Humidity (I don't live near a ocean) . Funny thing is, this phone has not been near liquid. After chatting with tech support they basically gave me the middle finger and don't care. Chat log:

Support:
After checking the ticket our technicians found liquid damage on connector and indeed the case is pending wating for payment of $291.19, unfortunately we are unable to revert our technicians decision after the evaluation. ^Chris

Me:
So they said it was caused by "ear moisture" or humidity so what you're saying is this phone is ip68 rated where you can drop it in a 5ft pool for 30 minutes but ear moisture is going to kill the phone.

Me:
So you're basically saying this phone doesn't meet ip68 specs correct? And you're basically doing false advertisements saying your phone is ip68 rated when clearly it's not?

Support:
I certainly understand your point, Jason! Despite this classification, your device is not impervious to water damage in any situation. It is important that all compartments are closed tight. If any liquid is found to have entered your device components or an internally sealed system, this condition will void your device warranty. ^Alex ----- (Funny thing is, I dont remember any covers for the ports on this phone, does anyone else?)

Me:
I give up. I'll be switching to a different brand. This makes 2 separate incidents you guys have screwed me. Also as a fyi, the company I work for was fixing to buy 50 of these phones. There was only 2 people testing them. Myself and the CEO. Guess what my recommendation to the CEO is going to be?

Me:
Let me guess if I want the damaged phone back I have to pay you shipping right?

Support:
We're sorry to hear of this, Jason! If you'd like to receive the back unrepair, you don't have to pay for shipping. ^Alex

Me:
Yes ship me my $1000.00 paper weight. Appreciate it so very much

So basically Samsung doesn't care that we were fixing to purchase 50 phones. Got the email a few minutes later that they are shipping the phone back. I BET the phone comes back in pieces broke worse than what it was. I could have at least probably used wireless charging on it, bet they broke the screen and everything else. NEVER EVER AGAIN

i had a curved 27 in moniter,the screen formed black lines in the inner screen.i called them and they send it in for repair.thats when the bad started.it has been over 3 months and alot of calls ,they keep on putting on hold and telling me lies.i just want what i paid for fixed or not.down rite scumbags

I have sent my phone in twice and it still having the same issue they are blaming it on my network and it notbnd now I have to send it again I for them.to look at it or they want me to pay for it . I when I found nthe right person I was put on hold for 3 hours until.i was told that they were closed