Contact Marriott Corporate

While staying at the Marriott Residence Inn, Lexington City Center in Aug 2020, I experienced some situations that should be brought to senior management attention as well as the Health and Human Services Dept. The swimming pool was recently opened,with a maximum of 8 guests allowed at any time. I went to check out the pool and it looked like a family of 6 with their dog was enjoying the pool. I’m a dog person, have had Boxer dogs for decades, but even I know you don’t put your dog in the swimming pool and help it swim around. I reported this to hotel staff that said they would notify hotel security. This seemed odd, so at my earliest I reached out to the front desk and was told they knew nothing about the violation. I believe this is a health code violation, but I’ll leave that to the state of Kentucky to determine.

My husband (Daniel L. Radke) and I (Carla is primary guest name) are enrolled in Mariott Vacation Club (Gold and Executive level). We booked a Caribbean cruise (for my husband and me) with Norwegian Cruise Lines to begin March 15, 2020 (from San Juan, Puerto Rico). Our confirmation number with MVC is 3330072 and our cruise line's confirmation number is 43614601. My husband is now 72 years old and I'm 65 years old. He is a disabled Vietnam veteran who receives VA disability benefits. He has PTSD, Agent Orange, heart disease, diabetes, and depression. I have had open heart surgery and thyroid disorder. We were forced to cancel our United Airline tickets and Caribbean cruise with Norwegian because of the COVID19 virus, which is a worldwide pandemic and which is afflicting the U.S. (including Arizona where we live) at alarming rates. We have been medically prohibited from flying or taking any cruises.

We paid thousands of Mariott points to take this trip, WHICH WE ARE REQUESTING BE RETURNED TO US IMMEDIATELY. We contacted a Mariott Vacation Club representative on July 10, 2020 about our dilemma and she gave us the run around and said we had to contact the cruise line because Mariott would not refund our trip points and that our only remedy was to book another cruise with Norweigian. I spoke with this representative's supervisor who said her name was Laura Cortez. She also gave us the run around. I asked her for MVC complaint information, email address of the cruiseline and the contact information for the president of MVC and she told me she could find neither, ergo, this complaint---the form of which I found on-line.

I WANT MVC to do the following: 1. IMMEDIATE REFUND OF OUR MVC POINTS RELATING TO THIS TRIP WITH OUR ABILITY TO USE THEM AND OUR OTHER ACCUMULATED POINTS INDEFINITELY; 2. MVC ESTABLISH A BETTER TRAINING PROGRAM FOR ITS ASSOICATES SO THEY KNOW HOW TO PROVIDE ITS MEMBERS WITH ANSWERS TO THE INQUIRIES WE MADE; 3. CONTACT WITH A LIVE REPRESENTATIVE FROM MVC (E.G., ITS PRESIDENT) SO WE CAN GET STRAIGHT ANSWERS TO THE CONCERNS EXPERESSED HEREIN.

Please respond within 72 hours from my sending you this complaint (which was sent to you on July 10, 2020).

Hotel was dirty
Ripped sofa bed
Dirty room
Ac was not working
Broken disposal
Leaky faucets

Called reservations to modify an upcoming stay. Talked to 2 different csr with no result. Got transferred to loyalty department. She was very rude and because she couldn’t answer my questions, she said she was going to transfer me to her supervisor because obviously I don’t understand anything. Her supervisor was not any better. He couldn’t help so he just said have a nice day and hung up! These are the people that represents the company. Your customer service department is seriously lacking customer service skills! Job skills/Expectations must not be very high if the answer is to transfer or hang up if you’re stuck with questions you don’t know how to answer. Will definitely go back to the Hilton after this

Have 3 charges of $176.13 from 1-18-2020 , have talked to the Manager and can not get charges removed. Was told for 2 weeks this would be done. Called Discover to correct the charges, got email noting the Residence Inn would not respond. PLEASE HELP. 334-220-7807

I am disgusted by the racist and demeaning behavior that was shown towards my family. I am a Gold member who was working towards Platinum, but after this experience I am not confident on giving another dollar to your company.
I spoke to the young lady at the Courtyard Springwoods Village front desk to advise her that my card had a fraud alert and i had to clear with bank, but I would call her when she can run again for the $17.00 balance that they did not charge when I checked in. She said ok. A few hours later my husband calls and says a woman came banging on the door, he was in the shower so he jumped out because my children were in the room and was scared from the banging. He answers the door in a towel and your employee tells him "you need to come downstairs with me RIGHT NOW, and I will wait for you to put some clothes on and escort you down." She then proceeded to stand outside the door, like she was a police officer. That is very embarrassing. We pay just like every other customer. At this point my husband is confused and upset. He gets downstairs but by this time I am on the phone with another employee giving her my information. I hear your employee tell my husband that he needs to figure something out or get out.
I have been staying with Marriott for years. I train HR in making hotel accommodations for employees and I have never experienced this from Marriott. But I can promise you that none of the 80,000 employees we handle will stay at a Marriott ever again. I will not put them in a situation like me and my family experienced. I am disgusted and HIGHLY disappointed with the brand. I tried to speak to a manager at the location, but I feel it is higher than them. There isn't anything that you can do to take that feeling of racism that we felt, and had to explain to our children what to do in situations like this. But I thought Marriott was better than this.

I feel like I was over charged in a stay at Marriott in Long Beach, CA in 2016. I have been contacted by attorneys concerning this matter but choose to speak with cooperate off first because of Mr. J.W. Marriott principles and standards. I can be reached by email or phone (337)214-3456.

I recently returned from an interview in Baltimore, MD and i stayed at the Courtyard Marriott near the BWI airport. From the minute i got to the hotel the concierge both Frank, and a young lady were rude, not helpful, and were simply unpleasant. It was my first time in Baltimore i had no idea where anything was, and not having a helpful staff made my experience that much more unpleasant. The lady that handles the dinners at the hotel was rude all around, and also the shuttle driver would complain when he would have to take me to my job interview. I am still in disbelief with how poor the service was, i never wanted to leave my room because i felt so uncomfortable.

I would like to express my experience at the Villahermosa Courtyard Marriott. It started from my arrival. The attendant at the door took my luggage from the cab and handed it to me instead of bringing it to the lobby so I could get registered. Now, I am more than capable of carrying my own bags but there is a certain expectation at Courtyard Marriott hotels and that is attention to service. I asked for help printing my boarding passes for my flight the next morning. The lady at the front desk named Carina, seemed annoyed at my request. She did try to help me for the entire 10 seconds she gave me but did not help me print my boarding passes, instead, telling me I could do it myself at the lobby computer; she was apparently busy doing something, I would guess, more important. I was unable to print my boarding passes because I’m basically inept regarding technology. They had the bar closed at 11:00 but the lobby said 12:00. I went to check myself and the guy in charge of the bar said he could serve me but I had to drink quickly. I told him that I’m not in the habit of chugging my drinks; those days were over after college. Instead he sent me to drink at the lobby I front of kids coming to a Quinceañera event. I did not see this as appropriate with so many kids and families. But what I do well is write. So I’m writing to express my disappointment at your Villahermosa Courtyard Marriott. I stay in your hotels mainly for the awesome beds you have. But I do expect service above the rest of the chain hotels. I’ve stayed in New York , Monterrey and Mexico City airport locations and it has always been outstanding service. I would suggest a little more training in customer service at your Villahermosa location. I’ll continue to come to Courtyard Marriott all over Mexico and the US because I do love your beds.
Thank you for your time

During my stay from July 3rd to July7, 2019 I was overcharged twice. On my second day there my room was assigned to another guest who attempted to enter my room with a room key. Twice I was locked out of my room by the front desk staff. Once when they disabled the other guest and another time when they thought I had not paid. All in all they withheld $930.34 from my bank account for a $600 stay. Upon arriving I was charged for one nights stay which I booked through booking.com and the next day I should have been charged for the additional 3 nights that I booked under a group rate at LeMeridian. I was scrambling to transfer funds to prevent overdrafts to my account. Also my bed was not made correctly. the bottom flat sheet left a foot of the mattress uncovered. I was told that there were no washcloths and had to wait until that evening to get one. The breakfast buffet was just warm and the eggs were cold. I sincerely believe that this hotel does not live up the standard of excellence Marriott has set in the industry. I checked out on Sunday and have yet to be compensated for my horrible stay. I must say that the staff was very friendly, but the front desk staff definitely needs more training.

DFW Marriott South checked in 6/28. Clearly stated to the front desk clerk we wanted to pay cash for the room, to only put the incidentals on the credit card. She swiped my card and it charged the room and incidentals. The manager came out and was annoyed with the clerk while she was clearly trying to learn what she was supposed to do. The manager was annoyed with me too because I was telling him what an inconvenience this was. He said that I had to call my bank and there was NOTHING he could do. My husband asked if the had free breakfast and he, still annoyed, responded no, to which my husband said with this inconvenience maybe you could throw in 2 free breakfasts. The power was out and no one informed us when we walked into the hotel. We have a king w/ sofa bed. No bedding or pillows are in the room. My son went to the front desk around 11 to see if we could get 2 towels and bedding. They brought the 2 towels and a blue blanket (see attached photo). Day 2- still have not heard from 1 person giving an apology from my posts on there website. Still no bedding or pillows for pullout sofa. The hotel is HOT- lobby, hallways and rooms. Only 1 elevator is working and they have a couple of events with a number of people staying- thus long waiting lines for elevator. The humidity in the room caused the bedding, pillows and chips to be moist. I am just not happy with my stay. I have 2 Marriott reward accounts where I am a gold member and I am a Marriott vacation club owner. I am really disappointed with this property’s customer service and will not be staying here again nor recommending it to anyone.

Good morning to whomever this concern:
Below are the emails that I exchanged with the manager at Residence Inn Airport Norfolk.
I am a US military member and I booked a room for two weeks at the above facility. I am a loyal member to the Marriott Franchise.
I spent 12 days at the Residence Inn hotel with the impression that was paying the Gov rate of $94 dollars and come to find out I was being charged $149.00. I have a choice every time I make a reservation and most of the time its Marriott for me. I asked the representative when I checked in March 10, 2019 and was told that I was paying the gov't rate and it was only $149.00 with taxes included. I am requesting that I get refunded the difference. I/US Govt spend lots of money with Marriott. Even when I am traveling on my personal time I use Marriott. I really don't want this to be a bad experience for me. I appreciate your time and I really wish you would consider my request of a refund to my government card. I don't have the money to pay the difference and I'm asking Marriott to compromise and honor my request. Thanks in advance.

March 10, 2019 - March 22, 2019 my stay at Residence Inn Airport Norfolk

Below are the emails between your manager and myself Renee Johnson 571-558-3678 work or 240-988-3948 cell number
My email address ryjohnson32@yahoo.com or renee.y.johnson@navy.mil

From: Jaymie Beasley <jbeasley@ltdhospitality.com>
Date: June 26, 2019 at 11:03:18 PM EDT
To: Renee Johnson <ryjohnson32@yahoo.com>
Subject: Re: Your Rent Stay
I am sorry for this inconvenience Ms. Johnson. Unfortunately, I this situation there is nothing that I can do given the fact that we do not offer the per diem rate every week in the summer months. The rate you received was government, but not the per diem- instead it was the second lowest- government premium.

Please give me a call the next time you decide to book and I can verify if we have the per diem rate open for use.

Again, I am very sorry and we thank you for being a loyal Marriott convoy member.

On Wed, Jun 26, 2019 at 8:18 PM Renee Johnson <ryjohnson32@yahoo.com> wrote:

Jaymie I find this unexceptional especially since I asked the front desk about my rate when I checked in. They said my rate was the gov rate and that prices included the taxes. I had other military people staying in the hotel next to Marriott at the gov rate and I choose to give my business to Marriott. We have options about where we stay and I stayed at this hotel for 12 days. I always choose Marriott first and I’m disappointed that such a big company such as yours can’t accommodate my request or at least compromise. If u look at my stays at Marriott I have been a loyal customer over and over. I pay and never even use points. I’m asking you to reconsider.

Thanks Renee

Sent from my iPhone

On Jun 26, 2019, at 1:47 PM, Jaymie Beasley <jbeasley@ltdhospitality.com> wrote:

Ms. Johnson,
I hope this email finds you well! It looks like on your recent stay you booked your reservation at the 149$ government premium rate as our $94 per Diem rate was unavailable. Unfortunately, since that rate was unavailable at the time you booked your reservation, we are unable to credit the difference back to you.

I'm sorry for any inconvenience this may cause.

Jaymie Beasley

Assistant General Manager

Residence Inn by Marriott Norfolk Airport
www.ltdhospitality.com | 1590 N Military Hwy, Norfolk, VA 23502

EMAIL jbeasley@ltdhospitality.com | PHONE 757.333.3000 x4000 | CELL 757.977.3504 | FAX 757.333.3001

This communication contains information from LTD Management Company, LLC. trading as LTD Hospitality Group that may be confidential. Except for personal use by the intended recipient, or as expressly authorized by the sender, any person who receives this information is prohibited from disclosing, copying, distributing, and/or using it. If you have received this communication in error, please immediately delete it and all copies, and promptly notify the sender. Nothing in this communication is intended to operate as an electronic signature under applicable law.
Jaymie Beasley

Assistant General Manager

Residence Inn by Marriott Norfolk Airport

www.ltdhospitality.com | 1590 N Military Hwy, Norfolk, VA 23502

EMAIL jbeasley@ltdhospitality.com | PHONE 757.333.3000 x4000 | CELL 757.977.3504 | FAX 757.333.3001

This communication contains information from LTD Management Company, LLC. trading as LTD Hospitality Group that may be confidential. Except for personal use by the intended recipient, or as expressly authorized by the sender, any person who receives this information is prohibited from disclosing, copying, distributing, and/or using it. If you have received this communication in error, please immediately delete it and all copies, and promptly notify the sender. Nothing in this communication is intended to operate as an electronic signature under applicable law.

We stayed at the Towne Place in Hawthorne,Ca and we returned to our room at 9:03pm to find our room untouched by housekeeping. I have stayed at almost every type of Marriott property because they are my preferred chain, but NEVER had this problem before. When I asked to speak with a manager there wasn’t one on sight so they let me speak with a Supervisor. Nothing was resolved!! There were 4 rooms booked in our party and none of the other rooms had this problem. I am so upset and extremely dissatisfied with these events. Perhaps it’s this location that has such poor customer service.

Confirmed reservation #72596840 at Aloft Montevideo Hotel. Ready for Check in at the hotel we have been informed at the counter that we have been relocated to the Sheraton Hotel across the street, because they had to lodge a big group.
With a confirmed reservation somebody else is simply taking the decision to tell me that the management of the hotel decides who is staying and who is not, without even sending me any previous notice of such a very disappointing and annoying situation. I sincerely regret being a new member of your corporation to have experienced this very unfortunate moment
Hanna Geller

My wife reserved a room 43 days in advance less then 100 yards away from an event called blues and brews. Since it was a all-day event I went by the hotel 930AM to make sure we wouldn't lose our room to pay or what ever it took to guarantee we would be safe. I was guaranteed since our credit card was on file that we would have a room. WELL after all day in the sun and drinking they had rented our room. Now here 4 adults 55 and older been drinking all day turned away 120 miles from home with no rooms in town. I just want to know how you can rent someone's room out from under you have the credit card if I don't show you still charge. I'm very upset how can a large coop. stay in business this way.

We stayed at this property on 29-31 May 2019. Upon arrival we left our new rental car with the hotel valet parking. Early on 30 May the car was returned to us reeking of strong cigarette smoke. I immediately notified a woman at the check-in desk who identified herself as a manager. She went outside to the car and observed the odor in the car. Her response was to say it was only a rental car. She offered to ask the valet manager to tender an apology. The entire episode is upsetting. Her response seemed unconcerned and not adequate.

My complaint is not with the hotel itself because our experience has been great at the Fairfield in Johnson City, TN. But we stayed here three nights and halfway home had to turn around and come back. I was attempting to book rooms from the road on my cell and called a place that deceptively looked like your own reservation office. When the total was given I questioned the amount and the foreigner who was hard to understand said, "Whoops, I already confirmed it." He would not refund the money and would not explain the additional charge. He turned me over to another foreigner who had very broken English and he was mean and also would not refund our money. I know you have control over who you allow to reserve rooms and I do not appreciate being scammed like this. I was afraid I didn't even have reservations because they were so shady. I was probably overcharged for the room as well as the taxes and booking fee. I was lied to about the tax charge because we knew what it was supposed to be since we had stayed here three nights previously. Can you refund the difference please? Otherwise we enjoyed this hotel very much but please be more selective about who you allow to make reservations for you.

I stayed overnight at the Marriott in downtown Philadelphia on 5/24/19. When making my reservation, the person on the line was very helpful and found me a AAA discount. Upon checking in, we were in a hurry to make a concert and failed to notice there were no cups to drink from, and no ice bucket in our room. When we returned, we asked at the desk for some cups and was told they would be brought to the room. They did bring us 2 paper coffee cups. Needless to say, I was very disappointed. I feel for a hotel located in prime historic areas, they would be a little more careful with prepping the rooms. In the morning, we found the shower leaked very, very badly and my husband had to put a washcloth in the path of the door to keep it from opening while I was in the shower. I have always liked and trusted your hotels, but I may look elsewhere in the future.

Hi, I am the marketing and outreach coordinator for our AAU 15 year old travel basketball team. This is our second year staying at the Residence Inn Newport News, VA. Our young men and their families enjoy the facility and amenities very much. We are a travel basketball team based out of Fort Bragg,NC. We booked our reservations as such requesting to use our military benefits rate of $94 dollars per night. Seventy percent of our families are active duty or veterans of the Armed Forces. We are participating in a Memorial Day Classic tournament and your hotel was one of the few to honor our military ID rate. Upon arrival, the clerk (Ashley) informed us that our military rate would not be honored because we did not have Permanent Change of Duty or Temporary Duty orders. Mind you, our confirmations did not state that orders were required. While my husband and I, owners of the team, rate was $99 per night under a State rate, and we do not work for the state, our head coach and his family were denied any discounts. He had to use his points as well as a voucher to secure his room. This is Memorial Day weekend, therefore, hotels were completely booked. There was not a manager on site to assist. Nor could a manager be contacted by phone. We, as well as our coach, are long time Marriott rewards members, who work for the government. We were told that any of our families who arrived today would face the same rate increase $139 a night plus taxes. My issues is simple, we reserved at one rate, and that rate was not honored upon arrival. Nowhere on our confirmation email did it state that we needed orders along with a military I.D. The staff at the front desk were unyielding and unwilling to help support our military families. I understand and respect rules, however, I find it unconscionable that the hotel would not even consider honoring the military rate, as well as honoring our service members and their families. We have enjoyed the discretion of Marriott many times over in the past. I am confused how and why this situation was any different. I was hoping that a manager would have supported us and the rate that was reserved.

Thanks in advance,
Dr Wanda M. Crawford
Fayetteville Spartans Basketball Association
910 850-2676

My wife and I are in the Palm Desert Villas II condo units. I played the JW Marriot near Country Club and Cook and it was in great condition.

Then I played the golf course at the Marriot Shadow Ridge....It was very disappointing. I would never play there again. The fairways were cut very low..extremely ! and the greens were a disaster. They were brown in color, very fast....kind of like a sidewalk.

Please let them know because I I will be telling my friends not to play there for sure.

Just returned from a five-day stay at the Visalia Marriott. After reviewing my bill and was appalled at the extremely over-priced room rate plus resort fees and parking.

My total bill, excluding the restaurant charges was 1291.90 or 258.00/per night -- this is including taxes.

I just finished chairing three conventions with the American Rose Society in four years at the Marriott in Monrovia, California -- there was never any outrageous charges like this.

We were at the Visalia facility because of the Odd Fellows and Rebekah's convention and I thought we were getting the convention rate of 109.00/night. I talked to the hotel manager and her attitude was -- tuff! She was to 'research' my issue and contact me but for the remainder of our stay was totally ignored. Apparently they didn't set aside enough convention rooms so those of us that didn't make the cutoff were taken advantage of. To add insult to injury, I asked the girl at check in if we were getting the convention rate and she said yes.

Just thought you should be aware that the Marriott reputation has be sullied because the terrible way this was handled.

Chris Greenwood
MBV# 250568344

Julie:

Thank you for the email. I’d like to get in touch with corporate to see if I can get the deductable of $500.00 reimbursed. The unit had booked numerous room for service members to stay there for the weekend. I know there are signs stating not responsible for damage and theft but, that may do more to encourage problems than deter them. I’m not sure who the actual property owner is but I need to know who so they can be contacted to address my concerns. Thank you.

Scott Shifflett

From: Julie Andrews [mailto:JAndrews@ficharlottenorthlake.com]
Sent: Monday, April 29, 2019 1:13 PM
To: sshiffl415@aol.com
Cc: Natalie Kea; Rhonda Benbow
Subject: Fairfield Inn Marriott contact

Good afternoon Mr. Shifflett,

Thank you for speaking with me this morning and wanted to provide you my email address should you need to contact me regarding any concerns.
Again, we empathize deeply with the window and door damage caused during your stay and are working with local police to provide any additional helpful information regarding.

Thank you for your patience!

We wish you a great rest of your day!

Julie Andrews
General Manager
Fairfield Inn & Suites by Marriott
9230 Harris Corners Parkway
Charlotte, NC 28269-
704-509-0123

CASE NUMBER: 122788271.

IN MARCH I HAD EARNED 3 E-CERTIFICATES FROM THE USE OF MY MARRIOTT CREDIT CARDS.

In March, I then tried booking 2 rooms in Ocean City, MD. using 2 of the 3 certificates.

That is when all hell broke out.

MARRIOTT COMPLETELY MISHANDLED THE ENTIRE PROCESS . . . IN SO MANY WAYS (please review my "Activity History"). I have spent days (10) and hours 18) and extreme frustration trying to get Marriott to correct its own mistakes . . . to NO avail. I have been put on hold, ignored, hung up ON (7 TIMES!!) and promised a correction which never happened.
My account has been placed "On Audit" for days; my account has had days where "Complete activity is not available"; etc., etc.
Right now, I am showing the 2 rooms booked using my Reward Points AND my certificates are gone !
UNBELIEVABLE.
THIS IS UNACCEPTABLE, CONSIDERING MY STATUS AND MY WIFE'S (#049782923).
WE HAVE MULTIPLE MARRIOTT CREDIT CARDS, ARE MEMBERS OF THE DESTINATION PROGRAM ; OWN 4 TIMESHARES; USE THE REWARD PROGRAM; ETC.
THIS IS INSULTING.
I EXPECT THIS PROBLEM TO BE RESOLVED:
1. MY CERTIFICATES RETURNED;
2. THE 70K POINTS PUT BACK IN MY ACCOUNT
3. AND SOME TYPE OF "COURTESY RESTITUTION
FOR MY TIME , FRUSTRATION AND
CONSIDERATION.
THANK YOU.
CHARLES LAPALME
ELAINE HATHAWAY

I booked a one night stay at the Glasgow Airport Marriott for April 24. Booking was done through the Delta Airlines link to hotels. Upon check in I was told there would be a 10 pound charge for parking. This was quite a surprise as nothing in my booking confirmation mentioned a charge for parking. This was my first stay at any Marriott hotel and I will not ever stay at Marriott again.

Got hit with unexpected charges $10 to Park overnight, key deposit. Additional deposit was in the fine print which none of the dance troop parents saw and each deposit was different. Empty soap dispensers. Took 8 days to get my deposit back. Made a complaint 7days ago and no one called me back.. One parent went down the street paid the same price with a continental breakfast. One parent ended up sleeping in a car in the parking lot. Competition season next year no Merriot's

See attached copy of email to Christopher Heaton, General Manager of Wheeling WV Springhill Suites, informing him of our unacceptable stay on April 11, 2019. We believe that is the falut of the management/ownership at this site and that changes are needed. We have stayed at this site numerous times in the past and have been very pleased. As of now we will continue to stay at Marriott facilities across the country but not at this site unless changes are made. Thank you for your attention to this. William Deines, 502 445-5557 (cell), 502 458-6428 (home). Marriott Bonvoy # 098232374

My daughter, Erica Dougherty was a guest at the Springhill Suites, Marriott Village Orlando, Florida February 5-11,2019. She is an employee of Varsity Brands and was working at the Universal Cheerleaders Association National High School Cheerleading Championships. The reservation was through Varsity, she stayed in Room #3502. Late on Sunday, February 10 when she returned to her room after her shift and was packing for an early morning flight, she discovered that her Ray-Ban Prescription glasses and case were missing from the room. she immediately went to the front desk to report this possible theft. She was assured that it would be investigated and someone would contact her. In the early morning of Feb 11. before leaving for the airport, she asked and was told that a report was filed. We heard from no one. When she returned to Pennsylvania, we ordered new glasses at a cost of $285.00. On March 6, I called and spoke with David Tavarez, who seemed to know nothing about the situation, but assured me that he would investigate/interview employees and call me. He called Erica that evening to say that he was working on the matter. We never heard from him or anyone. On March 21, I emailed David Tavarez to give one more chance to get in touch with me before I contacted Marriott Corporate, no reply. Today, April 10, I am asking for assistance from you to be reimbursed for the stolen glasses. I have given more than enough time for this to be resolved. I look forward to your assistance with this matter. Thank you, Debra Dougherty
I can be reached by email or my house #(570)459-1703 or cell (570)401-9742

I stayed at the Towneplace Suites in Roseville, CA and at the endof my stay, realized that myself and my group of employees were charged an incorrect rate based on allowable lodging rate for Placer County. I was told that they were going to charge the higher rate becauise we had a choice to stay there or in Sacramento County where the allowable rate is higher. The General Manager, Ezekial Mederos, was unwilling to consider adjusting our rates to reflect the correct lodging rate and was extremely rude when I talked to him on the phone. I will never again stay at this facility and will ensure that my network of co-workers will never stay there again as well. Customer service was non-existent at this hotel.

I have 3 kids and a wife we stayed at the hotel Thursday night the lady a the front desk swooped my card to many times and it took all my money. Me and my family had plans for the weekend but we can’t Evan eat I have no gas in my car to get to work Monday morning this is a mistake on the hotels part and me and my family are the ones that have to deal with it. First of all they make me feel like I was coning them and now I filled like rhey aren’t taking me serious I’m very in happy and pissed off that my weekend was ruined with my family and now I can’t get to work Monday morning cause I still don’t have the money that the hotel has taken from my account

Hello there,

I cancelled a stay with Westin Melbourne on 22 March, as my travel plan changed.
Cancellation Number: 63910250
Sun, Mar 24, 2019 – Mon, Mar 25, 2019

Then I got charged for NO Show fee.

Anyway, I checked in on 25th March and spoke to your staff and sent my cancellation email to reservations@res-marriott.com.
The staff said he would follow up and let me know the result.

However, I haven't heard anything from Westin Melbourne afterwards. Nothing.
Also I emailed Abigail Knight who processed my NO Show fee. But still no feedback!!!

The booking was cancelled in time and why should I be charged.

If it's a system issue, it's fine. But why nobody contacts me for an update???

I need a refund for the fee. Can't upload the emails. Let me know if you need them.

You help would be highly appriciated.

Thanks and regards,
Maggie

January 18, 2019 we went to Nashville Tennessee to be with my brother-in-law who was undergoing a heart operation at St. Thomas Hospital(west). After a nine(9) hour operation we needed a room close by to rest and relax for the night. During the day my phone stopped working and I asked my sister-in-law to call Courtyard in the Green Hills Mall( I used to work in Nashville and knew it was there). She tried to book through Orbits but for some reason they could not get my card information to go through and so called Marriott reservations and said everything was taken care of and gave me the reservation number which I lost before we arrived at the Courtyard(it was a very long and chaotic time). The lady at Courtyard said they did not have a reservation and they only had one room remaining. It was dark, raining, and my wife(who is handicapped) was exhausted so we took the room, had a very restful night(room 218) and went to St, Thomas early the following morning(January 19th). When we arrived home and I checked my emails I saw both the room at Courtyard and a room at Residence Inn were billed to my card. We did stay at Courtyard(total of $207.30) , but not at Residence Inn(total of $162.70) where it appears for some reason we were booked at. I have called the complaint dept. several times without a positive experience. I am sure a company such as Marriott does not want to take advantage of some ones misfortune by charging for two rooms on the same night. I booked with a Citi AT&T card but they said Residence Inn refused to restore the $162.70 to my card and could not issue a credit. We are not trying to "beat" Marriott out of anything and have mostly positive experiences in the past, but I do feel it is not the right thing for Marriott to double charge us in our time of need over a mistake or misinformation. Thank You in advance. Bill Martin

To Whom It May Concern:

I recently stayed in the above Marriott hotel for a soccer tournament this past weekend. From the moment we arrived, we encountered issues and unfortunately the stay was not a pleasant one.

As a soccer traveler, we are mandated by the tournament to use Anthony Travel to secure hotels through a room block. Unfortunately, some of us could not utilize the block because the types of rooms available did not fit the needs of the families involved. Therefore, we could not be given the block rate of $139 per night. The bigger problem is that each different family was charged a different rate and some were given breakfast vouchers and others were not.

I had booked online with a code my husband was given for work at rate of $97/night. When I arrived, I was told I could not use this code because he was not there to show ID (which I understood). I was subsequently charged $154/night without breakfast. My fellow soccer parents were all charged varying rates ranging from $129/night all the way to $171/night. These rooms were not suites, etc but 1 king and pullout bed room types. I am not sure how this is not criminal that all of these rates can be assigned to the same type rooms at the hotel. It was as if they were pulling prices out of a hat. In addition, I was told I would have to purchase breakfast for my family but then proceeded to watch the Marriott worker hand out breakfast vouchers after a parent complained.

I was beyond frustrated by this stay and disappointed in the service I received. I am a Gold Elite member and we almost exclusively stay in Marriott hotels for all of our travel. I want you to know that I am seriously reconsidering this moving forward.

Thank you for your time and attention to this matter. I look forward to hearing from you soon.

WHEN I go to the Burbank location I always stay at the Marriott Hollywood/Burbank airport location. I will book ahead of time and get a great room for a great price can not complain ,arrived at the airport on the 19th and found out someone forgot to make my hotel reservations.so I decided to just go and put it on my card . for two nights the cost was almost 700 dollars ? the room was directly across from the elevator that I had to listen to all night and I have never seen a room so small ,I actually had to shut the bathroom door to get into the shower. and there was not a place to put my clothing like a bench or chair?? I feel I was taken advantaged of . yes I know I could have gone some place else but it was late .

One of the girl from w Dubai palm hotel she was taken our contact details of our and she is calling to my husband and she is saying that she wants to meet my husband for the money. if we are not going to the give the money to her she is telling us that you cannot able to check in to any of the married hotel that she will put us a black leas. The thing is we came to hotel and we stay with our family and we paid all the bill at the hotel. And now she is telling that when we stay in w Dubai the palm we have some privacy photos which we take in the room me and my husband and she also telling that she put the cc camera in the room and all the things we did the room everything was recorded and she was sending to my husband and blackmail and asking for the money if we are not going to give the money to here she is telling that she put in social media and all the websites.This what you Marriot staff is doing with us this how gaining the money From the us her name is Gargi sivanandan I don’t which department but for sure she is working in w Dubai the palm but please take the serious action on her if not I will go to high authorize

Regards
Ksenia buzlaeva

I checked in to the hotel on 3/7 and out on 3/11/2019. I was there for the Super State Chess Tournament. I did not received the price of $99.00 for the room as the blocked rooms were already taken when I tried to book, it took three telephone calls to finally book the room I was hung up on 3 times. But after arriving I asked for the breakfast tickets for my two chess players one 8 and the other 12 and the lady at check in would not give them to me and I was pay full price and was in room 801 on the 8th floor. But after talking to other member of our team that arrived the next day they were able to get the $99.00 rate along with tickets for breakfast for their whole families. I feel like I was treated very poorly and I am a senior 75 years old. I had to ask to have our room cleaned every day and get coffee for the room. Our TV quit working on Sunday it took all day to fix and never had local channels. Also, many of your employees at this hotel could speak English very hard to communicate with them. Your people at the front desk were very rude and hard to understand. I feel like I was discriminate against and treated very badly.

I am staying at your Gaylord Hotel in late April for the National Chess Tournament I hope I am not treated like this when I arrive there on April 26, 2019.

I feel like your staff could use customer care training.

I was involved in an accident where a Marriott employee was driving the golf cart,made a quick turn,and was dumped on the ground.I ended up with stitches in my head,and upon returning home,and being x-rayed,broken ribs.This happened on February 26,2019,at The W,Costa Rica.

Will not allow you to book a room at florence sc if you lived to closed 62 years old was refused because the hotel says people r destroying and having wild parties , what is this al the surrounding hotel was booked up and front desk told me and my adult son this 10 PM, this was an emergency no game,

I have spent over a month trying to get help from Marriott's customer service. I was charged for 2 rooms at the Marriott Detroit Airport at 30559 Flynn Drive and I did not stay there. I had booked the room but upon arrival the hotel had lost power and could not check anyone in or open hotel rooms. The hotel offered to shuttle us next door to another Marriott hotel where they had rooms available. The first hotel we did not stay at charged me for 2 rooms 4 days later. I have been trying to have the hotel fix this. They promise to and do nothing. The property controller Daniel Hall never calls back. Marriott customer service was able to get one room credited. I have spent weeks trying to get the second room credited. Today I find they have re charged my account for the first credit. This is on a corporate credit card. I never expected such terrible management from Marriott. They should be embarrassed. I have been a gold card member and this is how they treat people. Never once I have a got I'm sorry. What do they think, I'm lying or if they drag their feet I will just go away. Nope - getting my legal department involved now.

Stayed at Courtyard in Las Vegas on Rainbow last week....lots of problems:
Lack of knowledge from check in representatives.....

Stood at front desk for over 10 min waiting to ask question....clerk was on phone and never even noticed me...very poor PR skills
No complimentary coffee or tea 24 hours
Very loud noises coming from room above us....at 3am....called front desk many times...no answer!! loud music went on for 45 min.
Room was very clean
Food at Bistro was awful....

I stay at Marriot Hotels very often and this was the worst experience I have had...

OMG Where do I start? This was the hotel stay from hell!!! I checked into the Residence INN BY MARRIOTT in Norfolk, VA on 02/18/19 for a four nights stay and was assigned room 703. Upon entering room it was cold and I attempted to adjust the temp several times to no avail, was miserable all night!!! The next evening upon returning back to my room, again it was extremely cold. Again I made several attempts to adjust the temp. Finally, I called downstairs to request assistance with the temp, after waiting another hour and continuously adjusting the thermostat I received a call from maintenance asking that I stop adjusting the thermostat because they were attempting to fix the issue remotely....room temp finally acceptable. On Wednesday while taking a shower I turned around and was in such in AWWW and disbelief at the condition of the vent. It appears to be either a large accumulation of dust or mold. I was uncertain. I immediately phoned downstairs and requested for someone to come see and possibly remove the accumulation. Well someone did in fact come but he came with a yellow sponge left and returned with a brush and was unable to assist. The following morning (Thursday) I again complained to the desk supervisor who assigned me another room (720). I moved my personal belongings into the newly assigned room and quickly checked the vents due to time restraints. I informed the desk supervisor that the vents still had an accumulation just not to the magnitude of the first room. He assured me that the vents would be cleaned upon my return for the evening. Upon returning to my room, the vents had not been cleaned as assured and to my amaze there was also a dirty sock under the bed. I will go out on the limb and state that housekeeping merely replaces towels and changes sheets (I at least hope)!!!! Clearly nothing else is done. Again I am sadly disappointment with my experience and concerned about the health issues imposed on guest. This is totally unacceptable! I have pictures however, for some reason I am unable to upload. Please feel free to contact me and I will be more than happy to email pictures.

I had reserved an upper floor room at the Residence Inn Rocky Mount NC 01-17-19. Upon arrival i was told that since i had a assist dog we would have to stay on the bottom floor. The room was a mess and upon arrival the toilet was clogged up, it was very noisy and no one was responding to the issues with the toilet until i went to the front desk. My wife is hearing impaired, we keep our dog well groomed and bring our own sheets to sleep on. Being a platinum member i would think i would be treated better. I have lived basically in a residence in San Diego for the last 5yrs and they were exceptional. There were dogs on the top floor i stayed and they weren't even an assist dog like ours. My over all feeling was treatment was less because of the assist dog being present (Not Comfort Dog!) I will never stay in Residence INN again in Rocky Mount. if this is how impaired people are treated maybe i should switch to Hilton or others. Very disappointed

I am a Presidential Marriott member and time share owner. Most of our vacations and stays have been with Marriott since 1980. I just spent 10 days with friends at the Marriott Hutchinson Island Resort and Marina. The resort was totally not up to the Marriott standard. The rooms were poorly maintained and poorly furnished for the price. The management team was not considerate or receptive to complaints of noise, broken washers and exercise equipment. There was little communication with the front desk on events such as Elite meet the manager wine and cheese of any activity at the resort. Employees did not seem to know what events were occurring. No notification was given when an event was cancelled. There were very few scheduled activities for adults.
The facility itself needed upgrading. The majority of the staff were not of the friendly nature of the resorts and hotels we have stayed in before. The rooms were sound proofed so that you could hear everything going on in the room next to you. This is the first time I have complained about a Marriott or a Marriott resort. I do believe that Corporate should take a look at this facility both from a physical standpoint and a management standpoint.

My recent 4-day trip to Ontario was not 100% positive. I checked in on Monday 1/28/19 and I checked out on Thursday 1/31/19. I was in town for business. I’d like to compliment the front desk staff. They were friendly & helpful, every day, all day. I’d also like to compliment the breakfast bar attendant. She was extremely attentive, making sure that everything was clean and delicious. And, the coffee bar was never empty! Thank you very much for that.

I chose Springhill Suites because it is very close to the airport, close to my office and the website advertised “Brand New Hotel”. Myself and my coworkers travel on a bi-monthly basis. We normally stay with another brand name hotel but decided to try this one for a change. Unfortunately, although this hotel is brand new, my room was not acceptable. The bathroom floor was scuff marked and dirty for the entire week. The shower drain was full of hair on day 1. The complimentary lotion was half empty and used. The hair conditioner was extremely low. The house keeping staff showed up on Tuesday but did a sub-par job of cleaning and supplying the room. The bathroom floors were still scuffed and dirty. The ironing board was left out, the tv was left on, and the blow dryer was left on the sink. The house keeping staff did not show up on Wednesday. This was VERY disappointing. I called down to the front desk for towels & supplies at 8pm but they were not able to clean my room.

I’m attaching a few pictures. I hope this will be taken care of so future travelers will not have this disappointment.

I want to know the management company who manages the Marriott North in Ft. Lauderdale Florida. The following is my complaint which is serious and I want to know this information ASAP. I am chairman of my high school reunions. We will be having our next reunion, our 60th, possibly the first weekend of Nov. 2019. I am looking at hotels to have the reunion at. Our past history with Marriott hotels is we have had a total of 8 reunions at different Marriott hotels in Broward County Florida. We have averaged over 200 guests at the reunions and book over 40 rooms these hotels and we have the reunion cover from Friday to Sunday.

What I am upset with we have had 4 reunions at the Marriott North in Ft. Lauderdale plus my wife and I celebrated our 50th anniversary there with over 130 guests for the weekend. My daughter has had 2 or 3 Christmas parties there for the University of Miami.
The main reason for the unpset is I have called and left messages for the banquet office 5 times leaving my reason for the call and my home phone number. I have also been told that the front desk manager would call me back as soon as he came in at 3PM yesterday 1/29/2019. No one called me back. I called 3 hours later and asked to speak to the night front desk manager and the front desk gal told me she would give the phone to the manager. After a short wait the phone rings and I have to leave a message. I want to know how to contact these lousy managers to find out about getting prices for a 60th year reunion. If I get no results I will go to other hotels for my reunion. Please let me know ASAP. THE MAIN REASON FOR THE COMPLAINT IS NO ONE IS CALLING ME BACK. THESE PEOPLE MUST BE REPRIMANDED FOR LACK OF SERVICE AND NOT KEEPING WITH CUSTOMER SERVICE ETC.
Thanks for your help,
Al Caroccio

I was charged on my credit card for a room at the Marriott Auburn Hills hotel and I didn't even stay there, after calling customer service twice 50 minutes plus each I was told that that hotel would contact me to clear up the situation.
that was more than 3 weeks ago, The date of the wrong charge was December 15th 2018, I did stay at the Pontiac
Marriott that nite that hotel and charges were fine but not for the Auburn hills site my case # is 94865478.
Please contact me to clear this up, as I am upset how I was treated and lied to by you rep.
Richard Visser 269-506-7988 rickvisser1@aol.com

My family and I recently vacationed at the San Antonio property on the Riverwalk, I paid for 2 rooms approximately $2000.00. Upon arrival I asked the front desk if I can use some American express gift cards to pay for my room and I also had a $400.00 Marriott gift card. I held the room with my personal American Express credit card until check out 2 days later. Upon checkout time I presented the gift cards and was told they could not take them because they had new card machines and it wouldn't accept them. I asked repeatedly if they were sure and they said sorry we cant take them.

I have vowed never to stay at a Marriott property again, if you really get this letter and care to keep a customer I would like you to somehow make this up to me that I had to spend my own credit card after being told it was not a problem. I will eagerly and hopefully await a response. I still have my Marriott card worth $400.00.

Hello

I sent in a complaint the other day but still have not hear from anyone

Please see below the information you have requested

Confirmation Number 87471356

Check in Date December 26 / 2018

Check out Date December 28 / 2018

Hotel Name Sheraton Hotel Zagreb Croatia

I book the room for my Daughter and her boyfriend

Daughter Name ( Bianca Grzunov )

Boyfriends Name ( Franjo Nimac )

When I book the room I informed the room will be for her and her boyfriend ,

When they arrived they asked for a smoking room , so they received a smoking room but was down sized to a smaller room and bed

When they entered the room they found two long hairs in the bath tub , also there was only water for one person and there saw no slippers or bath rob in the room

Plus before when checking in the front desk would offer 500 points or a bottle of wine they were never offered this

the next day when they went around to the city and returned back to the room they thought there would be water in the room again but there was not

they called the front desk to ask if they could have some water they were informed that only on check-in water is free and after that you must pay

this was never the issue before over the years

Also when the room would be made up the staff would re place the coffee and tee as well the water but they had no luck , Plus at night the staff would come to the room to fix the bed and leave some small chalcocite on the bed but not this stay

My daughter was not please with the service on her stay , and I too as I have been going to the Sheraton Zagreb for over 15 years and in the past year the service has gone down a lot

I was planning to come this month again to stay at the hotel with my wife before I fly on my next business trip but now I might change hotels in Zagreb

The last time my wife was there the hotel was under renovation and the stay to was not great as the room the received the AC was not working and the noise in the morning was so bad my wife and daughter could not sleep past 7 am

Best Regards Mr Latimer

From: Jenni S <starwood.preferred.guest@starwoodhotels.com>
To: "douglas19632001@yahoo.ca" <douglas19632001@yahoo.ca>
Sent: Monday, January 7, 2019 4:57 AM
Subject: Starwood Response [ ref:_00D37JC9y._5001SfRpOk:ref ]

Dear Mr. Latimer,

Please be assured that both Starwood Hotels & Resorts Worldwide, LLC and Starwood Preferred Guest strive to maintain the highest quality of customer service. I apologize if your experience has not been an example of this and would like to assure you that it was the exception and not the rule.

Please forward the details of your complaint with the name of the hotel, city of location, dates of your stay, guest's name and confirmation number and I will be happy to open a corporate service file to begin an investigation on your behalf.

Thank you for your interest in Starwood Hotels and Resorts Worldwide, LLC. We look forward to receiving your reply at customercare@starwoodhotels.com.

Best Regards,

Jenni S.

--------------- Original Message ---------------
From: douglas19632001 [douglas19632001@yahoo.ca]
Sent: 1/6/2019 8:15 AM
To: customer.care@marriott.com
Subject: sherton zagerb

customer.care@marriott.com
https://www.marriott.com/marriott/contact.mi
Compliments/Concerns about previous hotel stay
First Name: douglas
Last Name: latimer
no
Confirmation Number:

douglas19632001@yahoo.ca

Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; rv:11.0) like Gecko
38EF6E2C-51F1-5CEF-AABE-A09A26D9E236
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English
sherton zagerb
Good Day

I reserved a room at the Sheraton hotel in Zagreb for the date Dec 26 2018 till Dec 28 2018 for my daughter and her boyfriend , I have stayed at the hotel for the past 15 years with my family , we always had a great stay , the service was too great , This stay my daughter said it was not like before , as when checking in the front desk always asked if you would like 500 points or a bottle of wine , but they did not asked this time , also the room my daughter was staying in the bath tub had two long hairs in the bath tub , as if the tub was not cleaned 100 % , also the room was book for two people and there was only waster for one person , plus there was no bath rob or slippers
then when they asked for water for the room the next day they were informed that they will have to pay for it , before then the room was being made up the next day water was left in the room as you were there for two nights . I guess the way costumers are treated now is not the same since Marriott took over
Plus before the staff would leave small chocolates on your bed when the room was made up ,

Best regards Douglas Latimer

ref:_00D37JC9y._5001SfRpOk:ref



Dear Marriott hotel
My wife and her three friends are stolen money from 
Your hotel. 
One of your hotel staff broke into the rooms 
during their absence for dinner out. 

Ms SUNG HEE PARK stolen USD280 
Ms HYE JEONG LEE stolen USD350 
Ms HYUN SUK CHO stolen USD320 
Ms BONG JU KIM Stolen USD410 

How come this kind of thing happened in your hotel? 

I prefer to remain anonymous as the following information left my family in such distress I would like to inform the company and following allow the experience to no longer disrupt my life. About a month or so ago my family and I were in the Northwest Arkansas area visiting family for the Thanksgiving holiday. After searching hotel rates we decided the Courtyard in Bentonville Arkansas was where we were going to reside during our break. It quickly turned into a very stressful mind blowing occasion. My husband, myself and my 5 year old daughter were enjoying the amenities amongst ourselves. We met a seemingly very sweet barista got what we needed and sat down to chit chat and enjoy our family time when my daughter says mom I need to go to the bathroom. I quickly asked the front desk associate where downstairs I could take her and she pointed us in the direction of the bathrooms. As we were in the bathroom we heard strange noises coming from outside our stall. As I finished up w my daughter I was shocked to hear a mans voice as well. I signaled to my daughter to be quiet so they didn't hear us talking. I peaked through the crack of the door only to find the sweet young barista (we can't recall her name but she is younger and has blonde hair) and another employee having sex in front of the sinks the man had a shaved head that is all I could see of him. My daughter heard the entire incident. My heart was racing and it took everything I had not to say something. For the past month I have been thinking about just letting it go but last night as I was tucking my 5 year old into bed she asked me if I remember when she was going potty at the hotel, if I remembered the odd noises. She is 5 years old and should never have to think about such things. It makes me sick that you have individuals like this working at such a reputable location. Or that they are a representation of such a wonderful company, we have stayed at Marriott hotels for over 20 years and never have been so disgusted. I am hoping you handle this issue with the utmost punishment I would hate for another loyal customer to be witnessed to such haneous behavior by the staff at this facility.