Contact Sam's Club Corporate

Great

7.19.19

RE: 0 78742 0535504

Good Afternoon,

My complaint is regarding your Member’s Mark Purified Water [Mineral Enhanced For Taste].

The labeling on the bottle, Mineral Enhanced For Taste; the plan truth is, your water contains SALT. The bottle should say, contains SALT; many persons [elderly, etc.] have consumed your product with the medical issue of High Blood Pressure, and may not be able to read, or understand that Calcium Chloride, and SODIUM BICARBONATE is SALT. Your product may be causing accelerated health issues in that area.

On a ninety-degree day, I was given a bottle of your water; I have High Blood Pressure.

There should be a warning on the bottle!!

Please have someone to contact me.

Thank You,

Darlene Connor-Graham
dconnorgraham@hotmail.com
410.952.2584

I was just at sams club Ontario I had bought a security light and it did not work so I went to return it. It's a common mistake. I didnt have the receipt because we bought it when we were buying groceries The lady that helped was Emily very rude. She told me this is what holds up the lines. She said she could not find in our history. Well I didn't steal it. We had just got or new cards. Because before we were combined with my daughter in law. She said it should all be the same. She refused to take it back. So I asked to speak to a supervisior. She was the same way. They made me feel as if I was doing something wrong and trying to pull a fast one. I might not ever shop there again. Piss poor service!!!!!!!!!!!!

July 15, 2019 : My purpose today :buy a propane grill at Sam's : Found a grill for $249. I asked that the Club assemble the grill and was told that an outside firm now assembles such appliances for a fee of $100. Of course I went to competitors store to buy my new grill.
I suspect that this is an avoidance fee, rather than tell customer that you no longer assemble such merchandise . I have always admired the forthright methods from Sam's; however this was not the case in this instance. Your employees seemed to be surprised by this policy. They were polite helpful but apologetic for this policy. thanks for hearing me out Jim Ickes ( Member since you opened this store.)

I went in to Sam's club - Columbus Georgia on 7-11-19 to have a plastic nose piece replaced. The man had difficulty with the repair and called his coworker and switched tools and finally gave my glasses back. I was on my lunch hour and now running late. I put my glasses on and when driving out of the parking lot noticed a scratch in my vision field on the same side as the repair. Upon arriving at work I called the store and asked for a manager to report this immediately. I was told the only mgr was a store mgr who would not be in until the next day. I asked to speak to whoever was in charge. I was put on hold and no one ever came to the phone. I called back twice and was put on hold totalling 45 minutes. I called customer service at corporate and was transferred to escalation. After explaining these were my only glasses and the situation I was given a reference number (190710-005068) and told a store manager would contact me in 48 hours with a resolution. Today after no call I contacted escalation again. After a 30 minute wait I spoke with Osheiena who told me I had to work this out with the optical dept to see what they would agree to do. She also told me I should have gone back to the optical as soon as I realized the scratch. I tried to explain I was late and work for the school district and was not an option. I explained it has been 5 days and i tried my best to work it out at the store level and now who's to say how my glasses got scratched after 5 days. She said there was no other resolution or recourse but for me to work it out the best I could with optical. She was very sorry I was told a mgr would call me. Is this how Sam's truly handles a customer of 30 years with a business plus acct? I have no glasses with proper vision for 5 days and followed all proper channels.

I bought a Mr Coffee maker yesterday 7/13. After closely inspecting the display I decided to buy Item # 492706. Only to find out when I got home it was not at all like the display model.

So I returned it today, again checking the display, and looking at the stock. Noticing they were not the same I asked for assistance. A young man came (sorry I do not have his name) I explained the situation and he told me they are nothing alike. I said I really want the one like the display. He said “oh the display must be an older style”. I said you should probably put the coffeemaker that is in stock in the shelve, so not to confuse anyone else, as I had to come back and it is over 35 miles. He told me “ the manager told us to put that coffee maker up as the display”. I proceeded to say then the manager should be fired. Telling him I will go to BJ’s to buy one.

I have worked in customer service for over 40 years, and I understand it is hard to fine good help. But your floor staff that is working with the public needs to have some customer service.

Thank you for your time.

Pat Miller

I have been a business club member for many years because I get to shop early. I don't even go to Walmart later than 8:00 am in the morning because I don't like crowds. This morning I was at Sams shopping and was told that I my business card is no good anymore and I have to upgrade to a plus membership for $100 to shop early. I can't justify spending that much money for a card. If I have to shop at 10:00 in the morning I might just as well join Costco again, cancel my Sams card and get my money back. I just renewed my card this morning. Let my know if I can still shop early with my business card so I can make my decision to cancel or not. I'm sure with this policy as it stands you will lose a lot of members.

I have been buying your cooked pizzas for quite a while and they have been great the last 2pizzas have been awful the crust is thin and everything is burned have you changed the dough if so please bring back the original dough I will not be buying anymore pizzas until you correct this it is a shame because u had the best pizza in the latham ny area I am sure I am not the only complaint . The snack bar area was empty today when I was there. Usually it is packed

I purchased an LG dishwasher on line from Samsclub.com. The promotion included delivery, installation, and haul away of old dishwasher. The company that was to deliver the unit set the day and time for delivery but stated they had no one in the area to install and I should get Sams to take care of it. I went to the local store and was told they had nothing to do with Samsclub.com and I needed to take care of it on line. I went on line and after communicating with someone in El Salvador was told I should contact LG customer service. Over the course of several days with no live person and being on hold for over 2 hours while being told how they valued me as a customer, I finally got a live person. I was then told this was not an LG problem but a Sams Club problem. I was then connected to a person from Sams who apparently made contact with the delivery company to set up a date for installation. I was on hold for so long I got kicked to a new person and had to again explain the whole thing. This person then told me it says somewhere in the fine print they do not have installers in all areas and I would have to make my own arrangements. This experience has totally turned me off to any offers from Sams even though we have been members for 20 years. This is the poorest customer service I have ever seen. They have plenty of signage in the store and on line boasting about the deal on the appliances but follow through sucks.

Ordered a set of 4 tires and set a appointment for 10 am on July 4th after 3 hours was told that one of the tires was the wrong size a week later went to get the one tire mounted and put on it took them 3 hours to get it done with 4 people working in the shop and two cars.

I have two complaints.
1. I use the app to save time as I live two hours from the Club (one way). This past monday, my wife and I endeavored to use the app to buy blue berries. Scanned the bar code and not in the system. Typed in the number and it still didn't show, forcing my wife and I to go through the line. This is not the first time we had trouble.

2. Get to the payment and the cashier asks if I want to use the credit to pay for the groceries. I said sure. Unfortunately, couldn't use it because my card is the "secondary" card on the account. My wife has the primary card. But she didn't have her card with her. But despite the fact she was standing right next to me, we couldn't use the credit. Why is this so complicated?

It's already frustrating that Sam's club doesn't have diet root beer, and changes locations of items, costing us more time, but to not even have items in the app, adds insult to injury. Please fix this.

Thank you.

I’m very disappointed with your customer service on my visit July 9,2019. I had several returns with my receipt. Upon arrival six Sam’s employees were doing various things behind the counter. One employee was helping a lady with her reruns. I waited and waited..after 25minutes I asked Marcella if she could call for help. Because all the other employees left. She did call for help Lillianna appeared awhile later. She was not familiar with returns. After ringing and re ringing my returns. Finally I was on my way. This took over 35 minutes. Hopefully this is a one time occurrence.

Dissatisfaction with services and lack there of. Sequence of events:

1. On 7 May 19 at approximately 1030 hours, I arrived at the Sam's Club to purchase a Samsung S9 cell phone. There was no one at the phone counter, but the nice lady in eyewear walked over to inform me that the gentleman does not usually come in until around 1100 hours, but if I had other shopping to do she would let me know when he arrived.
2. At approximately 2 1/2 hours later as I was finishing up my shopping when the young lady located me to tell me that the salesman had arrived. I parked my two shopping carts off to the side near the checkout counter.
3. After parking the carts, I proceeded over to the phone counter, went through all of the qualifications testing for the upgrade. Made arrangements to return for 1800 hours, which is when my son would be available since it was the phone being upgraded.
4. I then returned to my shopping carts, I pushed the large one with the eight cases of water up to the register first, as I was pushing the second cart up to the register, the cashier assistant was pushing my 1st cart to the side in order to ring up another customer who pushed their cart up behind my first cart. I told the attendant that we were not together but she ignored me and continued to ring the other patrons up. She then pulled my cart back up to the register without an explanation nor apology.
5. I informed the exit greeter that I would need assistance with loading my vehicle. She stated that she would inform the worker standing at the entry door talking with his manager. I pushed the carts to the loading zone, went and pulled my vehicle up to the loading zone but there was no one there to help load my vehicle. I loaded my vehicle and as I drove down past the door for the shopping carts I noticed that young man and another worker, sitting down smoking.
6. My son and I returned to the store to complete the cell phone transactions. The salesperson informed me that I needed to pay a couple of dollars to pay the old phone off. When we paid the phone off, his system tells me that I am no longer eligible for the upgrade. We left to go to our carrier to find out what the problem was. They did the override, we returned to Sam’s and purchased the phone. The salesperson told me that I would receive $120.00 for the old phone once I mailed it in, receive $100.00 from my credit union and a one year free subscription to Hulu. I kept waiting for the containers to arrive in the mail so that I could mail the old phone in. After a couple of weeks, I went back to the store to check one it and the salesperson informed me that he sent me an email with a link to print the label. I told him that I did not receive the email. He said that it was too late to honor that email but he could send me another email, but the rebate for the phone would only be $94.00. I became frustrate with him and he said the phone is mine and it was left up to me to mail it in or keep it. When I phoned my carrier, I was informed that the salesperson could have printed the label for me there at the store, but it was to late to honor the 1st rebate that he had given me.
7. I called the number on my receipt, and left a voice mail for the manager, Mr. Jones on the day of the sales. I also left my name and phone number in the unlocked white box located on the wall near the entry to the store.
Thank you, and please see attached.
501-952-8965

sams will not help at all.look at em ails.inc # 190215-006428.... SERTA will not send me a gift card.i call and sams say they will take care of and then i get email that they will drop as they have not heard from me????WHAT. i need my $100 gift card from serta..i have been checking

I went to Sam's today and after shopping had my usual, soda and a hot dog about 2 hrs later my stomach was upset when I first got my hot dog it looked different but I did not think much of it at the time and did not taste like I was used to. I looked it up on line and you changed your hot dog? If you have to raise the price that's what you do in business, do you think people will go to Costco for 10 cents? WOW

tire department at albany,ga sam's club.the workers in the laziest i have ever seen.i used to get my sams tires rotated and balanced in about an hour,not anymore,try at least 4 hours.they used to have a big window you could check on your vehicle thru,not anymore,they have covered the window so customers can't see what they are doing.someone needs to check on this store.its getting out of hand.

I did an first time on line order to be picked up using the 15.00 dollars off of 50.00 dollar order first time on line
order,,they sent me a text it was ready when I got there they did not have all of it ,I had them cancel the whole order. How do I get the 15.00 dollar offer back. It does not show up on my account it shows like I have already used the first time offer.

On 5-12-19 my fiancé and I were shopping in your Roseville Ca. store located on the corner of Highland and Pleasant Grove Dr. As we were in the produce section one of your employees (Leah Romero) that works in the rotisserie chicken dept. walked past my fiancé and made a remark to her saying she is getting a restraining order against her so that we could not be able to shop at her place of employment and also called her a "Bitch". We are unaware of any restraining order or what that may be about. We then paid for our purchases and loaded them into our car, my fiancé then told me what had happened and I returned into the store and asked to speak to the general manager to which I was advised that he was on a conference call. Another man at the customer service station asked what I needed and I related to him what had happened and I also told him that I was very disappointed with what had taken place and that if this is the way customers would be treated that I was going to cancel my membership and take my business elsewhere and he instructed the customer service person to refund my membership. He then said that he was going to go back and talk to the employee, I felt that I had basically been disregarded by this man and that nothing was going to happen with your employee , I think he was a department Manager and am very disappointed overall. We had only been members for about a month and enjoyed shopping at your store. I realize that we are only two people and don't keep your store in business with the amount we spend however, we know many people and will tell them about our experience and they can make their own judgement about remaining members of your stores. Thank You Bill Luna

I live in Naples fl. and usually shop in naples,fl.. While in new jersey I go and shop at the secaucus,n.j. loaction which i must say is the armpit of new jersey stores. I go there several time a week, I shopped there today and it was very busy so I went to the self service check out line an employee of sams club told me that I could not buy wine on the self service line and I asked why as I always use the self check out and an employee always puts her code in for the wine purchase. Amother time about 2 weeks ago the same employee told me that I could not use a cart that was by the self service line as I biught more things that that I thought I needed.
The first incident happened today 06-15-2019 at 1 30 pm,the rude and uncourtious emplyee is a very heavy set hispanic female who thinks she is patrolling customers who pay her salary. Also I left the cart where it was on the line and went shopping at Costco. no problems there. The employee is a heavy set female employee that makes sure customers stay in line but for me I will stay on line at Costco. where it is civilized. Needless to say I will NOT renew my membership again

Trying to print a receipt to turn in to the Finance Department at my job after using Scan & Go has become a real problem.
I called customer service at My Sam's Club and I was told I would have to come in to get a printed receipt.
That kind of defeats the purpose of using Scan & Go at all.
* This used to be accomplished very easily using the App and my Mobile phone.
Each time Sam's Club changes the App it gets a bit worse and harder to use... STOP TRYING TO REMAKE THE WHEEL.

Dear Sir or Madam---I have been a loyal customer for many years with no real issues until several months and again today, June 11, 2019. I had bought four brand new tires (Michelin tires) a few years ago and have been taking them to where I purchased them at the Sams Club in Independence, MO (Store #8293). Everytime I went to get the tires rotated I was told it was first come first served and would wait to have them done which was always two (2) to Three (3) hours to wait before getting them rotated. Last year I was told by the person at the desk you could make an appointment and not have to wait but the 45 minutes it takes to rotate the tires. The last three times I called and tried to get an appointment, I was told you can not do this as it is first come, first served. I just let it slide and said no more and waited three to four hours in the tire department for a tire rotation. I am not in the best of health and really unable to wait so long. Today, I went in at the exact time (10:00 am when I was allowed to get in), and as I got to the desk, there was already three people ahead of me. I waited my turn and when I got up to the desk, was told it would be a four (4) hour wait. I could wait, come back (would not have a way to get back) or I could make an appointment to have it done. This is when I lost it and became very angry. I was told by the nice lady at the desk why didn't I make an appointment for the tire rotation. I explained that I had tried this before and was told they do NOT make appoints for the tire rotations. I even call three days before today to see if anything changed on the and again was transferred to the tire department and was told no you can't do appointments. The nice lady at the desk called for a store Supervisor (His name was Richard) and was a very nice person to talked to. After explaining what happened, he showed me in a small area a sign the said you can make appointments and the tire/battery department. Wanted to know who I talked to and I said I didn't even asked. Said he was so sorry about this and will make sure this never happens ever again. He then went and gave me a $25.00 gift certificate which was unexpected and really not necessary. The lady at the service desk and Richard is what most people expect from a Sam's Club employee and supervisor. After all, this is another company in business like Sam's Club that customers can go to. These two individuals need to be recognized and awarded for what they did and say today at this Sam's Club store. I wish I was able to have sent this personally to the CEO-- John Furner. My name is Michael York my card number is 101 42210 157096991, and my email address is: YORKM32@HOTMAIL.COM
I hope to here from someone as would happened to the lady at the desk and Richard. I also hope that they find out who the lazy person was that did not want to help a customer by doing there job. I have no sympathy as to what happens to this person whatsoever. He does not belong out their working for the public and representing this GREAT Sam's Club.

Tamara Gallett
3118 W. Molly Lane
Phoenix, AZ 85083
623-377-6922

June 9, 2019

To whom it may concern,
I am writing today to share my frustrations and dissatisfaction with not only the product I purchased from your company but the customer service I received to take ownership for a poor product and to failure to make things right.
On June 16, 2017 while I was on family vacation driving from Phoenix Arizona to Hot Springs South Dakota. I realized my tires needed to be replaced and my families safety was a priority My family and I have always got my tires and many other products from Sams club. So while in Hot Spring SD I googled to find the closest Sams I could. We drove about an hour so that we could get to a Sams Club for good quality and priced tires. We sat that with our 3 small children to wait for it to get completed.
To make a long story shirt, in the span of less than 1.5 years, ALL 4 tires popped on 4 separate occasions. On 4 occasions, I was stranded in the hot AZ sun with my children in the car. Thankfully I have AAA who I had to call out on all 4 occasions. On these occasions, there was no nail or anything found in the tires. They simply popped for the poor quality of the tires that were put on, so none could be repaired. On 4 occasions, my family was placed in danger. In addition, AAA has a 4 call out a year limit. I have now used all 4 of my AAA call offs and have none left if I find myself in another roadside emergency
I can see one tire issue or maybe even 2, but all 4 tires were of such poor quality they all did not last and put myself and my kids in danger, this is not to mention the huge inconvenience this placed on me in all 4 situations.
After the second tire blew, I began talking with manager at Sams Club locations. None of them cared or had any concern for what I was dealing with.
I am beyond disappointed in the quality of tires received, the danger I was placed in with such poor quality tires, the inconvenience I sitting in the hot AZ sun waiting for AAA and the fact that I now used my entire yearlong of call services from AAA and have none left in case I am placed in another emergency.
I am writing to file a formal complaint in hopes that at a higher level on the organization, this is meaningful enough for you to take further action since it was not taken seriously at the stores with the managers.
I am appreciative of your reading and responding this such complaint. Thank you.

Tamara R Gallett

Went to Roswell N.M today. Rudest people I have ever encountered at a store. No customer service at all. We found out we weren’t charged for 2 items . We went back to service desk. No thank you, no appreciation, just rudeness. Will probably not be renewing our membership card. I don’t tolerate rudeness well at all, and your store in Roswell is full of it !!!!!

We have shopped Sams for years. Now they have mostly self check outs. We always pay with a check but you can’t use checks at self check out. Went to Burleson Texas Sams Club tonight. They were very busy and had 2 CHECKERS... Really??? Not everyone wants to self check. Come on Sams, get your checkers back. Ridiculous, may have to switch to Costco

Very horrible experience purchased a playground for more then 1000 dollars and still took over a month to b delivered even after it was delivered parts were broken store was a mess employees didn’t have my stuff ready for the delivery technicians to pick up I will never purchase anything big through sams club again the most unprofessional experience I have had yet please stop doing this to the public who spend money on shitty business lesson we’ll learned !!!

Hello- So today I arrived at Sams club in Traverse City Michigan. I wanted to get new tires for my jeep as my tire blew out on me today. It was a terrible day already. I asked if I could use my dads credit card over the phone( he lives in Detroit) to Pay for it and they said NO. I was in tears as I had no good tires to drive to my job. They then proceeded to tell me that I HAD to apply for a credit card and get a membership which i didn't want to do. I was pressured into doing such and then have my dad fax his credit card information and everything and then it "wouldn't work"
After 2 hours they then said I had to try to purchase them online and I couldn't do it because it was a "special order" even when they had my tires in stock. So now 3.5 hours later they still cant help me. They promised they would figure something out and at the end of the day all they said was " sorry cant help ya, and good luck" I never felt so terrible. I left driving away unsafe and now I will NO LONGER SHOP AT SAMS OR WALMART EVER AGAIN. I will tell everyone to not get tires there and that you guys don't care about your customers safety. I'm HIGHLY DISAPPOINTED what terrible terrible customer service. I will never shop there again. I'm not sure if you can ever make this right but I Hope you can somehow.

A very UPSET customer ( with still NO TIRES ON MY CAR)

Caroline Redlawski

Went online & was told I could get a one day pass before I got a membership went to the store & was told that they don't do that anymore when I told them it was online they just said they couldn't help me with that also so If you can't trust what's on your website I can I trust the prices on the website? Went to the store in Hanover, Glen Burnie Md on Tuesday at 5:00 thanks Craig from glen Burnie Md

manager kesaha refusal to sale an item that went off sale on june 2nd,to me customer e green. on the 2nd of june while in your store on this date.

I had gone to Sams Club to purchase a power washer that was on sale. I met a gas station attendant upon entering the store. He was very nice and helpful and led me to the spot the power washer was supposed to be. Upon discovering they were not on the floor he said that he was not able to help any further because he did not have a radio and pointed out somebody that did. I informed the gentleman with the radio what I was looking for and he then conveyed that information along . I was very shocked when the response came back that is was a Saturday special only and was no longer available at a sale price. I quickly found the item on my cell phone and showed it to the clerk who once again conveyed that along with the radio. The response was oops I must have missed that but it shows 6 unit on the floor and 44 on the rack. I then showed him there are none on the floor as indicated. His response was he would have to have it dropped, I am formed him that was fine and ask him where I could pick it up he says I will bring it here when you do the spot by the other power washers in the middle of the aisle where it should be. I said great I’m going to leave my card here as I have a utility not a grocery card for him and I was going to pick up a couple of items and meet him back here and or the cart. His response was okay great. I proceeded to pick up several different items from grocery and etc. met back at that spot in about 20 minutes, only to discover the power washer was not there for any of them that they were going to drop. I then noticed him dropping items in another area and I said are we dropping mine who says yes they will be doing that shortly. I then proceeded to wait another 25 minutes before going to the back of the store to see what was going on . I was met by a young lady clocking out I explained what I was doing she kind of giggled and said yeah we’re having a few issues. She then informed me there was somebody in management coming back already, I’m guessing to deal with another problem. When the young gentleman crew leader I believe is what is title was. Anyways I explained my situation and aggravation and his response was he didn’t know where I was (even though it was specifically communicated to the first person) and was waiting for me to come find him. I asked if that was normal for people to wander the back regions of the warehouse but he never responded and changed the subject to but I can go get that for you now.
I don’t know why if you dropped an item to be stocked or for a specific customer that you don’t go and find that person or restock that item?
I then informed him that I had been waiting almost an hour and had a very specific conversation with a person and had the delivery spot all arrianged and didn’t know where the communication had broken down and he then asked me not to raise my voice (I had not done so yet) in which I replied this is not raising my voice ( then increasing my voice) said THIS IS RAISING MY VOICE.
At that moment I see the manager (I assumed) coming don the isle, I then proceed to tell my story all over again. She never evens apologized, simply said that she could meet me at the checkout with the item. I then responded that’s it ? She then apologized and repeated the fact that she would meet me at the register.
I am so amazed at the lack of concern, lack of cummunication between employees, eagerness of employee sharing of “ were having issues “ and just don’t give a shit attitude and body language. I probably would have been re-assured or calmed down by a simple gesture, but their blatant give a shit attitude followed up with lack of concern of losing a customer that spends a lot of money at their place of employment.
I also would like all parties concerned to know the exact same item was offered at tractor supply TSC for ten dollars more, but the main reason I was looking to purchase from Sam’s was I was already there getting gas and I thought it would save me time. Unfortunately it cost me an hour , frustration and after all that ended walking out thoroughly disgusted without the power washer.
My loving wife after hearing me recount the situation several times over the weekend. Then went and purchased it for me, no indication of how that went and subsequently as luck would have it our membership was going to expire, purchased another year. I am not sure we are going to keep that , it depends on your response, if it was up to me I would not even renewed it , I would have simply gone to another provider for better service.
I would be curious to see the reaction if those employees were asked to stay after work after punching out would react.or if you shorted them an hours worth of pay.
I am looking forward to see how the “leadership “ of this company responds.
I also want to point out the only employee that was helpful and responsive was the individual that worked at the gas station , he was 55-65 years old and all the rest were 30’s and under. Young people with give a shit attitudes FYI. Hire right , train right be alright!!! Is my take . Total incompetence shown thru subordinates, and lack of respect and lack of apologies. I feel I only got an apology because I asked for it.

A sams.com manager, Robert Mason, hung up on us. We, the customer, just found that a dining set we order was damaged and had to be returned. We went through the steps needed and found the rep. in the very beginning when we first called, did not process the return right. We called back and at this point we were upset, but you must keep in mind, I was very much looking forward to this new kitchen set. You can listen to the recording and see that there was no reason for the manager to hang up and not complete the return process. I called back and spoke with another manager, who took very good care of us. This rating does not reflect on him.
To make a long story short...you don't hang up on the customers! Ever! Not good business!

While traveling from New Mexico to Illinois with my brother we needed to replace a truck tire so we found a Sams Club
in Big Bend, Mo. While there I purchased 12 large bags of mulch. Proceeded to check out and paid for them. Asking for
help from the associate to get and load them in the truck I was told if I could find a flat bed cart, which they did not believe one could
be found, then they may try to find someone to help me. I retrieved a regular cart and loaded 12 bags of mulch myself and took it to my truck.
When I passed the security at the door she asked why I did not ask for help. Believed it better for all that I just leave the store. Never
been to a Sams Club and received such poor costumer service. WOW!!!!

Left store Torrance, Ca. Manger John Religa on 5/24/2019 i'm sitting in my car right NOW texting ask John about Fiji water his reply not in stock I asked for a rain check he said we don't give them I'vreceived one before (2yrs ago) mention that I was in Law and I need a memory he said laughing in present of another customer yes in your passed life I purchase Fiji water at SAMs the price is the best I wish I could get it at COSTCO!! I'd even pay the higher price Velma Dumas

I Recently purchased tires at Sam's club in Grand Island, NE. Prior to the purchase I brought my vehicle in to have the tires rotated. They took it in right away and said the tires were shot and could not be rotated. My complaint was they did not notify me and I walk around Sam's club for an hour and a half. They had the car in right away and could have told me right away. The same thing happened when I then purchased tires. It was an hour and a half and then they said the lug nuts were swelled. I replaced them myself with no problem, they didn't need replaced. The last time was Tuesday May 21 called since I had a slow leak in the tires I just purchased- they said they couldn't fix the tire since they didn't have any tire sealer. Finally today May 23, I got the tire fixed. I ask the kid how the sold new tires since they couldn't seal the rim also on them. His comment was "that's a good question." My experience with sam's tires has been excellent when Grant waits on me. BUT YOU NEED TO GET RID OF THE KIDS THEY DON'T GIVE A DAMM ABOUT SERVICE.

I wish you could get some people in the concession that know how to order what they need properly. Every time I go into your store there out of everything!!! Ur losing money because of your incompetent employees. I will cancel my membership and be going to Costco! Also my 80 year old mother can never get a riding cart bc there all broken. Fyi it's kinda rude to just assume these people dont deserve to shop.

I filed complaint for my tires last Wednesday and received a ref# 190515-007472 and was advised I would receive an answer within 48 hours. It is now a week and I have heard nothing. I paid for 4 tires on the 11th and the store continues to tell me they do not have my tires.

Stopped into the trouble creek Florida location to have air put in my tires. A man named Mike ended up pulling my valve with tire sensor out of tire. My car is 2 1/2 yrs old. He told me he put a new sensor in and Sam's ate the cost of $40. The warning light on dash about tire pressure never went off all the way to our home in Pa. Took it to our dealer who checked it out and said there was NEVER a sensor put in only a rubber valve. Talked to Jacob at trouble creek he was no help. He said Mike told him when he tried to remove the valve cap, with a pliers the whole thing disintegrated even though our car is only 2 1/2 years old with 15,000 miles on it. I demand full payment for the new valve and sensor since it was your employees fault. The cost to us was $147.63. I have all the paper work for the bill, I can send you a copy if need be. I wrote to Jacob about this and sent him copies of the bill and he never got back to me. And I mailed it April 11. Tried calling Jacob at Trouble Creek 4 times after I sent the bill to no avail.

I tried calling the tire dept at the Edison, NJ location to ask a question an up coming Sale this Saturday. 5/]11/19. I understand it's around closing time & had someone just answered & said that I would have respected that. Instead someone picked up the phone, without saying anything & put me on hold. There I stayed for a little over 20 minutes! Unacceptable. I called exactly 8:01 PM. While on hold I began recording to see the time on hold. understanding no one was going to answer, I finally hung up. Thanks Sam's Club. #Member over 20 years. (The video is too long to attach)

I was at the Sams Club in Grand Prairie and I paid for a Tire rotation about 6months ago. As I walked into the tire department the employee was not a typical Sams employee he was very dismissive. I told him I wanted a tire rotation and he said where’s your receipt. I said well they normally look it up he said no you need the receipt. I said it should be tied to my membership. He was not nice and I said well they normally don’t ask me these questions and he yelled Thanks for letting me know We’re doing our job. What a jerk, I went and got the store mgr and his tone changed. She explained it was helpful but your guy at the Sams in Grand Prairie on Hwy I20 has a bad attitude.And I was going to let it go but him yelling sarcastic Thanks for letting me know we’re doing our job shouldn’t be acceptable behavior

I FILED A COMPLAINT DUE TO DISCRIMINATION AGAINST BIGGER MEN. ALL I WANTED TO KNOW WAS WHY I CANNOT BUY SLACKS,JEANS OR LIKE ITEMS IN A 42/32 SIZE. I RECIEVED A REASPONDING E-MAIL ASKING FOR MY MEMBERSHIP NUMBER. I E-MAILED MY MEMBERSHIP NUMBER TO THE LADY. NEXT I GET AN E-MAIL ASKING IS THAT SOLVED MY PROBLEM. SOLVED MY PROBLEM? WHAT WAS SHE DOING,SHIRKING HER DUTIES? OR IS THIS HOW YOUR CORPORATION SOLVES ALL PROBLEMS,BY IGNORING THEM. NOW I GET A LETTER TO RENEW MY MEMBERSHIP,I DO NOT THINK SO,IM SWITCHING TO COSCOS.

Sam Club Pharmacy in Cinnaminson, today 5/4/19 at 10:45 am, the tech on the phone with my husband was very unprofessional.
She was telling someone this person has a complaint. We are filling the prescription by the bottle and the insurance company. The prescription reads a total of 10 pills, which will make the prescription short each month.
Anthony Freites for cabergoline.
Please look into this case.

Sam's Club Elmsford, Store #6674, is notoriously bad at answering their main line (914-592-0023). No matter the time of day no one answers the phone, and when they do, you often get hung up on or impatiently dealt with. This is unacceptable customer service!

i shop at Sams in Papillion Ne. My husband and I went to the hearing department on 4/18/2019 to look at hearing aids. It turns out that my husband cannot stand the aids. We have tried to return the things three times now. The hearing tech won't return our money.. hE said we can bring them back anytime in the 90 days. We paid $200.00 dollars down. the balance of $4059.75 due in 6 months. We would like a refund asap.

I have been trying to get lenses for my frames at your optical dept. in Fort Worth Texas.I first stoppped by and asked the total price for the lense and the girl told me $140.00 for each pair. I asked if there was any hidden charges and she said no just a total of $140 per glasses. The next week I went in with two pair of frames and when I tried to order the young man told me he didnt know how to work the computer as he was from another store. He told me to come back in 30 minutes which I did, then he said come back in another 30 minutes as the girl he thought was coming in was actually off and there was another girl coming in. I told him I could not wait so he decided to keep my frames and prescription but said he could not take my money but he would go a head and order both pair. Well... the first pair came in last week and a couple days later the second one came in but they said they had to reorder as the lenses are too big for the frame. The guy had told me it would take 5 days for them both to come in but when I called to make sure he actually ordered them the girl said it takes two weeks. Also there was a hidden charge of $39.00 per glasses for using my frames instead of Sam's Club frames.I am so sad at the whole situation as I was wanting these glasses for my trip with our church ladies May2-4. Hoping someone might have a solution here. This is the Sam's club by Ridgmar Mall Fort Worth Texas. Thanks

My complaint is theur customer service is very twisted, they don't care abiut tge consumers, only about you spending money in their store.
They need to be more friendly, polite, and have ethics, send all of the Managers, Team lead, and Managers in trainingvf to a Leadership training, they need a lot of work.

I recently purchased on-line a new mattress, order number 2397433654. It was to be delivered today, 4/22, between 11:00 and 3:00. the timing of the delivery was critical to me as I am having guests arriving tomorrow that will be staying the rest of the week and will be using the rest of our beds in the house. In preparation for the delivery, I have hauled the old mattress out to our porch so that I could steam clean our bedroom carpet. It has since been rained upon and is now useless. At noon today I received a call from Florida Transfer and Storage (904-768-9074) that their truck broke down and the earliest they could deliver my mattress was Saturday, 4/27.
WHAT the HE-- podunk outfit does Sams contract with that only has one truck, can't get it fixed before Saturday, and won't take the initiative to rent a truck from U-Haul to keep their promised delivery date?
I now have to try and locate a bed and mattress or cots to rent for the remainder of the week. I am incensed at this poor service. This is NOT what I have come to expect from Sams with whom I am otherwise very happy with products and service.
I would appreciate hearing the resolution of this issue that will restore my faith in Sams.
thank you

Bought a set of tires paid for tires and made an appointment approximately 3 weeks in advance to have them mounted. When I arrived 15 minutes before appointment time was informed it would be approximately three and one half hours before they could start on my tires. This was at 7:45 am, only have one vehicle and this pretty well ruined my day. What is the point of an appointment if the time is not honored forty five minutes after opening time. I have walked in for service before and had to wait because other people had appointments, I just don’t get it.This is the third set of tires I have purchased at Sams and it will likely be my last . This seems like Discrimination to me.

I have visited Sam's Club #4831 in Durham, NC on 4/17/2019 in order to get a passport photo taken. The photo department was right at the entrance, but since I did not know that I asked the greeter lady whether I may have my passport photo taken there. She said she was not sure and sent me to the Customer Service. Then I noticed the sign right above her saying "Passport Photos $4.96". I sowed it to her and she was like "I did not know that, I am new".
Since there was no one at the photos department, I went to the CS anyway and asked them page someone to come over and take a photo. They did and told me that someone was coming. Ten minutes later - nothing. I asked to page again and they did. They told me the guy that was working there is on a lunch break (6:45PM), but the manager (Carmen) was coming. Another ten minutes - no one shows up. My wife went to find the manager (Carmen) and Carmen told her that the photo department was closed. That was obviously a lie since there was no sign that it's closed, the photo department hours do not appear to be different from the rest of the club, and there was a person sitting there editing his photos for printing. Still, I asked another greeter to page the manager and the response was the same - she is coming (nothing about the photo department being closed).
After I wasted 30 minutes I had to leave and get my photos taken at CVS for $14.99 instead of $4.96 - quite a difference.
That was a really terrible, right "in-your-face" service.

I am a former employee of Sam’s Club store 4989. I transferred to Walmart Neighborhood Market in January 2019. I left the store in February 2019. I reapplied for Sam’s Club Store 4989. I was called in for 2 interviews one with an assistant manager and then the store manager. The store manager informed the assistant manager to call me on Friday April 12, 2019 and tell me the store is not allowed to do rehires after I was told I was eligible for rehire. My contact number is 334-750-0029.

I thought that being a "club" meant that the instore activities and procedures would be for the benefit of club members not corporate cost cutting.
THE REMOVAL OF "OPEN/CLOSED" SIGNS AT THE CHECKPOUTS is a gross inconvenience for members in a hurry to get back to work. Time is wasted looking for an open checkout.