Contact Waffle House Corporate

we had place multiple orders from our company and when I went to pick up the order was wrong on two of those. I then called and asked for the manager, they connected me with Angel. I had explained to her that our hash browns had no onions or cheese as we requested. there was no onions on our patty melts as well. just toasted bread with a meat patty and cheese She said you will have to come back up there, I indicated that was impossible because I had slipped away while heading to make a deposit at the Regions Bank across the street .I then said jokingly if you could bring it to us that would be great. She was offended by that and said I will credit your card for the toppings. How are you going to credit my card for the no onions on the patty melts as well? This is very disturbing and I couldn't understand why she was being so argumentative. I told her I was the customer and I wasn't wanting to argue, she then said " well. then don't Neither do I":. Really???? Who says that in such a leadership of a role in an prominent business like Waffle House? I just wanted to eat what I paid for and what I was craving at the time. I didn't realize I was going to get into an argument that was going to upset my day. We eat at waffle House at least 2-3 times per week.I either buy for my employees or I will pick up a carry out. Maybe we should detour our business else where now. With the management being very upsetting, and she wasn't even eating the food., She ruined my appetite. The bad thing is she really didn't even try to diffuse the situation she basically stirred the pot. Unfortunately I am in management myself and I would be very upset that one of my employees had the nerve to even try to upset one of my customers. After all they are what keeps our businesses going forward. I never really complain about issues like this but at this time, because of how she handled this situation she left me no choice. I rate the service and the food 1---very dissatisfied!!

Yesterday my friend and I visited the Waffle House in the 1000 block on Veterans Parkkway in Columbus Georgia. We go there three to four times a week. The service was awful. It took forever for our server to approach our table. I never received my waffle, my toast was cold, bacon was overcooked, and our server never checked on us. Other servers refilled our drinks. We truly enjoy eating here, but now we are thinking about going elsewhere. I hate to complain, but thought you should be aware of what is going on. Thank you.

Rose Swain

I was at the Platte City location Waffle house and go there quite often , but this will be the last. I was drinking a cup of coffee with my son and I did not order anything to eat. The manager came over and started to clear my table and said look we have people waiting. We just got there not more than 15 min when she did this. I said look I am NOT DONE! and she just said oh and I said I would like another cup of coffee , then she said I would have to pay for a refill. I have been at this location numerous times over the years and never had this experience . She said to me it states it right on the menu that if you want another cup of coffee without food you pay. I said show me on the menu exactly where it says that , she left and went behind the grill. Below is your menu and what it states. This manager stated she was the store manager at this location. I work for a larger corporation and if a manager acted in this manner to a customer , she would be immediately reprimanded. I am a customer and I do not HAVE to spend my money here nor will I deal with this type of customer service and I have spent plenty of money on food over the years. I see why you have a 1 star review. unfreakin real !! No employee especially a store manager should ever act this way to the public. She should be addressed, but I am sure this will be the end here, this is why you get the people you do. Here is a photo of YOUR MENU and It does not say anything about this. This manager just wanted us to leave! I hope you take this upon yourself at a corporate level and address. This is absolutely unreal. If she would have just said hey we would like to free up this table would you and your son mind drinking your coffee at the bar side chairs, this would be a different story. Show me in your menu where it states this! exactly when I called her out on this lie, she could not either

never i mean ever go to waffle house a 6 am to 7 am, customer service is not even there i have come 3 times at this time only to not get waited on 15 min.then the waitress are sitting at the bar and not even getting up, finally i got the cook to take my order all star breakfast, no ticket made ,ask for my waffle first before my breakfast had no soft drinks waitress complaining about earlier customers i do not want to hear about their private lifes and ex boyfriends finally got my order no waffle first as i ordered country ham cooked like beef jerky then charged me 3.30 extra for country ham.. this is not correct pricing, no refill at all on my coke? then to top it all off roaches on the other table it made me sick, health dept needs to be called here not sanitary....the mgr i guess changed the coke to work.this is very poor if any service ,then i get charged 13. plus dollars for the meal.but they say we will take care of it dont call corporate. my meal should have been on the house but manager never even spoke to me at all.i wish you will be able to address this matter and not just look over it with a slap on the wrist... thank you..

Why does daytona beach allow employees on 3rd shift to use drugs and alcohol while theyre at work.. You can tell theyre drinking because after they sip their waffle house cup their face looks as if they just took a shot of alcohol.. You can easily catch any employee on the back smoking a full blunt as if they dont care about being caught. Then the employees have the audacity to brag that they can do whatever they want at their job even if its illegal because the managers look the other way and play the favorites gane and refuse to fire the girl just because shes been there for 5 years..

My food was cold and radio was so loud couldn't even talk across table with the person I was with. When I said something I was told sorry nothing they could do about the radio volume. We were the only costuners in the place at the time. It was all about the employee and not the customers experience

Hey I have been coming into this waffle house for awhile now and it has been great every time until now. So there is a new girl working at the waffle house in garden city Georgia on the graveyard shift. Well my last visit was around the same time I always come in there. Well me and my wife ordered our food and it took well over 30 minutes to get it and the service was very bad. Well I was finished with our food and went to leave and I still tried to leave a tip well I gave the girl 4 dollars and she took the money and threw it back at me and said you can keep that s*** with your cheap a** .well I left and didn't say anything but I just went back there tonight and she was working again and I stood at the register to order and she ignored me for 30 minutes and finally she told the cook to take my order because I'm cheap. So he began to ask me what I wanted and I told him and stopped him and said that I'm not getting anything from there while she is working. I could not believe she would do that to a customer at all it was highly disrespectful. So I am trying to reach a manager that can help me out with this situation. Please and thanks.

Was there on Sat Feb 9th 2019. Was the only people there and every table was dirty and ask for one table to be cleaned. They took the dishes away and never wiped the table. Was in there about 10 mins before I had to ask them to wipe table. That took about 2 mins for that to START to happen. at that point my husband and I walked out and the cook with a real attuited said loud BY.
I will never go there.

I was at waffle house in euless and ordered. A chocolate milk. I was talked to very rude by an oldet lady. An older man was cooking. She was gonna tske my order and was very mean. I said i dont have to be treated like this and said im going to ihop. She said dont come bavk again. She said the chocolate milk is free and did not take my card. I would like an apologyi did not get the names. The incident occured at 4 am in the euless store. I can be reached at 18173054391. Tony periles
Tonyperil.com

At 1:45 am on 9 Jan 2019 we stopped in Murfreesboro Tn at store 528. I wanted bisquit. and gravy, the wattress very sweet young lady, said there was no gravy n asked the cook if he would make some. We were told he would not make any till 4:00 am. NOT IMPRESSED!!! You would assume that a breakfast restaurant would have bisquit. and gravy. Will never visit that place again.

First I want to say that we eat at this particular restaurant located on Raleigh Rd in Wilson NC very frequently. We walked in this evening at about 6:15 PM. There was one cook and one waitress there. No one else was in the restaurant. Every table in there was dirty. They cleared away dishes but never wiped any of the tables. The floor needed to be swept. We had to ask to have our table cleaned. After we were there for about twenty minutes a few more people came in. They too had to request for their tables to be cleaned. The cook spent the majority of his time looking at his phone. They even ran out of clean silverware. This establishment is located off I95 interstate. If I was traveling and walked into that mess I would have walked right out. I am letting you know about this situation because I worked in food service for over 20 years and I know if you don’t know you can’t fix it. If a health inspector had happened to stop by it wouldn’t have been pretty.

No complaints... this waffle house is running like a well oiled machine!!! The cook (Kenrick) really impressed me... he handled orders without blinking at a rush time!!! When he had a second to spare he was refilling my coffee cup!! He is a true asset to your company!! The rest of the staff was great too.

While visiting New Orleans 12/10/18, my fiance and I stopped at The Waffle House on Manhattan Blvd (2443) in Harvey Louisiana for breakfast. We were greeted nicely upon entering and immediately informed they were only accepting cash payment,which we agreed to. The place was very cold,as if no heat was on,also the rugs were filthy,as were the windows. At our table I noticed the condiment containers as well as the napkin holder were not clean.
Our waitress was nice,but seemed distracted and spoke very low. Our order came out in stages,barely warm waffle,no butter or syrup,when I asked for that I was told she would bring that out with my fiance's order. All our food was cold.
The restaurant was not busy only one other customer,yet service was slow. The staff were arguing talking very loud and complaining about their work. also. some of the staff were talking on their cell phones in front of customers.
To say we were disappointed is an understatement.

I went to your store on Pinhook rd at 9:30am today . I think was not busy but all the chairs were taken and I can't sit on the barstools I'm handicapped. The male employee indicated a booth. I ordered breakfast hashbrown bowl and coffee and water. Everything went well until I noticed my waitress conferring with another waitress both kept looking at me. I ordered a To go box and a coffee refill . Well I got the box not the refill. I waited for about 15 to 20 minutes but still no service at all. The male employee asked if I was good I indicated no coffee so he informed the other waitress still no coffee. So my waitress finally got my coffee. My splenda and cream took a while. Then my waitress supported by the other waitress told me "If you ever come here again we have a rule that there is a 2 person limit for a booth because we were busy." A lot of other patrons turned to look at me. Everyone had stopped eating. Some people did come in after me but I had no way of predicting that. When I went to pay my bill I did tell the waitress I didn't appreciate what she said and I was directed to a booth by another employee and my handicap. You know if I had my refill when I had asked I would have left 20 minutes earlier. Sirs ANYBODY I'm elderly retired and my daughter is your trainer for your company. Please address this situation and please get back to me. Oh and I did tip my waitress $2. She did wait on me in a timely manner until the other waitress butted in. I don't appreciate this bad treatment from your employees. I almost always sit at the small chair section

On my way home from work, night shift, about 4 in the morning, my husband will be going to work shortly thereafter, thought it would be nice to bring him something to eat, so I tried to call in an order to our neighborhood waffle House in Franklin Kentucky. They would not take a call in order. Therefore I did not order. Had already been up long enough, did not want to wait for food besides my husband didn't have the time to wait for the food before work. What restaurant doesn't take call in orders?

My wife and I went in to eat place was sloppy( should have left then! I had steak and eggs with lightly peppered hash browns, there were 28 jalapeno peppers in it,way too much and you could read the newspaper through the steak! But the main problem was the fact that when I did manage to get the cap off the steak sauce we we're mortified the top of the bottle had NEVER been cleaned since it was opened who's knows when at least a month! I called over the manager and showed him this catastrophe, he said they cleaned them every 2 days until I pulled the cap off a salsa bottle OMG it was even worse than the steak sauce! He made a feeble attempt to lie about when they were last cleaned again ! This place should be condemed and I have pictures to prove it! I will never ever again attempt bto ear at one no matter how hungryi am! ( Not worth possibly getting food poison!

The 2 waffle house locations near our home, are horrible 1 is in the city of winder the other is in statham ga. Winder is dirty the employees are young and seem very inexperienced The one in statham is dirty and some of the employees are very inexperienced Need to be cleaned up

Kimberly

1171 w. Martintown n. Augusta store was by far the nastiest waffle house i have ever been to. The floors were nasty, behind the counter trash was all over the floor. Your staff on the day we were there Saturday 11/3/18 roughly
10 a.m.made us uncomfortable because we had 3 different people including one of your cooks approach our table asking if we were ok. A cook never had that happen. The cleanliness of the store needs attention.

Hair floating in top of my bowl of grits. Manager replaced, laughed, and said "at least it was not hid down in the bowl". Tables around us all nasty from previous customer but staff had time to stand around outside smoking and inside telling jokes. NO professionalism in this location.

The service, and the over all customer and employee relations was completely lacking. Three (3) weeks ago I was in this establishment for breakfast, it was a Sunday morning. I took a seat at the lower counter and after a minute I decided to move to the higher counter. I sat down right in front of a young male server who totally ignored my presence, and made no attempt to use the cloth in front of me to clean up the mess left by a former customer. I sat there a couple of minutes and decided to just use the cloth and clean the area myself. He still ignored me and left from in front of me. When he did this I asked a female if I could get service. She called the same guy who had been standing in front of me to take my order. I order a chicken sandwich without the bacon and hash browns. While waiting for my order my server sits his behind on a counter that extends from the serving counter and the cooks were all caught up on orders and began to converse with each other about customers while my hash browns were setting away from the heat getting cold while the chicken (I suppose) was still cooking. When the meal was finally served it was not the sandwich I ordered. Only a chicken breast. No bun, no cheese, no nothing. Just meat and potatoes. This was the last straw. I told the waiter I did not want it. Paid for The ice tea. Without an apology from the server. Just his indifference and saying "have a nice day." The place was, and probably still is filled with employees who are not accustom to treating people courteous and respectful.

Grits had solidified and then just mashed up and put on my plate..My bacon was still partly raw but yet burnt..My cheese omelet was not fluffy like normal and was kinda brown and loaded with greese... our Waiter was very nice...This was the third time we had been in there this week..The other two times we had a different cook and everything was great

Tressie Fullmore at store # 758 is causing issues and threats upon someone and I have proof.

Went there this morning and i told waitress eggs over medium, i got them and they were well done and she took them back and the manager screamed at her and said she knew how to cook, if she did they wouldn't be wrong, she did not have to scream at her on front of customers

Horrible experience! Your employees are so confused I'm actually standing here watching other employees call out . I ask the manager if that wasy order she said uh I don't know.

Jeff and I went to your Waffle House at 1050 East Dublin-Granville (161) Road in Columbus, Ohio on the 4th of July. We always had great cleaniness, great service and food on your store on South High Street. So much that we stop at this one. After we ordered and looked around--their was:
Food under our table and throughout the store
We had to have our table to be wiped off
When i got up to go to the bathroom, i almost fail. There was liquid creamer on the floor and the waitress was walking all through it and did NOT
clean it up.
Behind the counter where they were cooking-someone dropped a large order of hash brown on the floor and everyone was walking it through it.
On one table there were dishes stacked on a near by table waiting for someone to take care of. It looked like dishes from all day dishes not a few.
There were at 4 people working.
Our chili was so bad we got it to go--and throwed it away. My hambuger and homefries were tiny portions. I was so hungry i ate it.
It looked like no one cleaned or mop for a long time.
The waitress took the syrup bottle lids of to fill. She picked up 4 bottles with her fingers inside the top to move.No gloves. Just fingers. I will not use that syrup.

We left very dissatisfied. You should make a surprise visit to see how bad it is. Maybe someone complained to the manager and they cleaned up.

Jeff and Barbara Stasko
756 Youn Kin Pkwy N
Columbus, Ohio 43207
614-266-0960

My husband and I visited Waffle House on Blythewood Road in Blythewood South Carolina the window was lined with flies and we asked the waitress to see if they could put something down to clear the Flies she said we can't do anything about that while customers are here so I didn't say it to her but when we move she had at least 7 minutes to put something on a cloth and wipe the window sill down to repel flies and she did not her name was Ruby on July 4th at 8:15 a.m. I think this was very unprofessional and nasty with a capital N. Thank you Sabrina S.Parks

I filled out an application to become a manager, well I went through the process and spoke with Kashara Moorman and Inge Werts, everything looked good, they set me up to do an in unit to learn what the managers do for the weekend of 6/22-6/24, and then today I received this email...

 June 26, 2018
                                 
Dear Crystal,
Thank you for your interest in the Restaurant Manager opportunity with Waffle House.  We are honored when an individual considers a career opportunity with Waffle House.  We receive many applications for the Restaurant Manager position and unfortunately, we are unable to select all job candidates for further consideration.
 
We have reviewed your electronic application and have determined that other candidates more closely meet the qualifications of this position. We will not be pursuing your candidacy for Restaurant Manager any further at this time.
 
We appreciate your interest and the time you have invested in interviewing with Waffle House.
 
Please accept our best wishes in all of your future endeavors.

Sincerely,
 
 
Kashara Moorman
Area People Director
Waffle House, Inc.
 
 
Kashara Moorman I Area People Director I (404) 719-0602 I 5986 Financial Drive,  Norcross, GA 30071 I  kasharamoorman@wafflehouse.com

I feel like I wasted my time doing the in unit to not be hired, I am very upset by this and would like for someone to contact me about this matter at 912-341-5063 or clea1810@gmail.com
Thank you,
Crystal Blaney

Our waitress was not at all attentive. She waited 10 minutes after taking our order before she called it out to the cook. She never came and asked if we needed drink refills or anything else. All the staff was very loud, yelling, laughing and cursing. A man came in with a bag and box of frozen shrimp for one of the cooks who wasn't working then. The waitress threw the shrimp in the ice they use for customers' drinks. I had to clean food off my seat before I sat down. Also, when the waitress handed me my change she was eating something, and in amongst my change was what looked like a butterscotch or caramel morsel used in baking. This was in Richmond, Va on Willis Road and our waitress was Donna. We are staying in a nearby motel for a few days, but we won't be eating there again. (We visit this area quite often.)

This is a compliment. The workers hustle and move fast to serve food. I think they deserve credit for their effort.

My complaint is very disrespectful lady does working at the waffle house here in Decatur Alabama Beltline when having really really bad major problems with my knee and I have my knee propped up in a chair in the lady wants to take another chair and hit my leg with the chair you know it's very disrespectful you can see I really did not appreciate that the restaurant because of the way she acted like it was just nothing to it wouldn't have my leg propped up if it was just nothing to it

The waffle house in Franklin KY where my wife works got off at 9pm and at 9:30 she got in car well the waitress named Shannon came running out to car and demanded my wife go sweep under a table she said I'm off the clock sorry you should have asked me before I came out and she started saying oh OK bitch we will see. I started to say we have a sick 3 month old in car and need to get home bit before I got it out she was on my side of car treating to beat my ass and knock my teeth out and told me to watch out my day is coming. So they let crazy people serve food now days. My wife did not even have to stay the extra 30 mins she did. But it's uncalled for and she should be fired. I will take this to court if I have to cause I don't like being threatened with my baby in the car by a crazy woman who another server was holding her back or she would have attacked me. This is uncalled for I ask that she loses her job or I will be taking legal actions

You changed the coffee. and it is terrible. I will not go back. It is ruined.. It is so strong no one likes it.Kathy Brown

Med rare steak/was very well done. Cold food, poor service. 2 steaks ordered ..both bad. No gravy/ served dinner at least 5 min apart

On Friday Nov,13,2017,at9;00pm me Norma Jay and my son sat down to drink coffee,injoy a meal and music we played on ur jukebox off Maggie street,across from McDonald's restaurant,no one bothered to come and wait on us for 4solid hours,sir and they said we wasn't inportant enough,the bar run was more important than we were,one black male manager said it was because of the country music we played,really we r the customer correct,we'd already at there twice earlier during the day paid my two bills,left good tips,$3at the max Brice knows,he was one of our waiter,then we leave came back to this!a meduim build black women manager with short curley hair,who made the comment,we wasn't inportant enough to wait on sir and a employee black girl maybe in her twenties who wore brown glasses never once offered to get me a cup of coffee,but she sure was quick to cause me to get kick out and threatened by her manager who made fun of my son by stated he was retarded looking!for liking Elvis presley music,really hurt my son,

we had a hurricane in Georgia and waffle house was open so my family and I went there to eat something we do about 10 times a month.when we went in and sat down they gave us a revised menu with inflated prices and gouging people who just went thru a disaster and because of this I will no longer be going to waffle house facilities. I think this was in very poor taste to rip off the public.the waffle house was in kingsland Georgia.

At 9:30 this morning, I visited the Waffle House in Mount Dora, Florida. I had no choice - with a hurricane coming, everything else was closed. My experience was a classic example of being ripped off during a crisis. I am a disabled senior citizen, so my options were very limited.

The menu was reduced to a few items on a xeroxed sheet of plain paper. No regular breakfast items like bacon and eggs. Mostly lunch items with hashbrowns Supposedly, the very limited menu enabled the restaurant to serve as many people as possible, but everyone saw through that excuse. .
The food was terrible and grossly overpriced. I had one under cooked waffle ($3.50), two small and tasteless sausage patties ($3.50), and a cup of coffee ($2.00), That cost me $9.00. NINE DOLLARS!!! Unbelievable! I will never again patronage a Waffle House, no matter the weather conditions or any other condition.

I visited the Zelda rd locations and purchased ham and cheese omelet with hash browns. The ham in my omelet was spoiled so I said sum to manager and they said 10% off was all they could do. What I don't understand is why would I have pay anything for sum I can't eat.

I was at vestavia waffle house on Saturday with my young autistic son when we witnessed a black grill cook start screaming at a white waitress that she was a racist because he called her to pick up food and she didn't hear him. She told him she was not racist and he started bumping up against her with his chest. This woman started crying and pushed him with her hands. The store manager stood and watched this, then the man went to the back room. The manager told the lady to go home. This was not right, it upset my son and I. I really hope this lady sues the pant off waffle house. She apologized over and over to my son and I. If anybody was ask to leave it should have been the cook. We will never go back to this store and I will tell everyone I know what we witnessed.

The Waffle House cook didn't make our food right. It was nasty and the place was absolutely dirty all over it and even though the food was wrong we had to paid full price for it and we told them they offer nothing.

My wife and I ate supper at 5 pm February 29 at the Bellefontaine, Ohio store. Our visit and meal was ruined by a waitress named Rhonda who was so loud with her constant talking, not from placing orders. I could not carry on a conversation with my wife sitting in the same booth as me. I even looked at her at her worst times and received an apology from her, but it didn't stop or change her loudness with the other workers. Left Waffle House very stressed and upset. The food and service from our waitress was fine.

Here is my complaint about Waffle House. Our food was not good. My husband's egg and sausage was fried too long. The hamburger roll was semi-hard and his milk was warm. My hash browns were no done. Our biggest complaint was an employee on maternity leave (I know because I asked) sat behind us and takes very loudly about her personal business to all the employees working. We did not need to hear about her doctors visits etc. we just wanted a peaceful breakfast. Maybe if the management and employees had spent more time working instead of standing around talking to her, our food would have been better. We will not go back. Also I think the Waffle House corporate office needs to take a second look at their strategy. Their prices have gotten too high. By the way we have been going here for years. It has been going down hill for a while now.

On Sunday November 22, 2105 at 12:10 we went to Waffle House in Springfield Mass. When we arrived we had to go and look for a waiter, once we got one to take our order which was about 12:30 pm, we did not receive our food until after 2:30 pm. When I asked where was our food, a waitress whose was not ours, stated that there were still 6 orders ahead of us. We got to leave and just then our food came. We waited two hours for EGGS. Now the waiter did give us our food for free, but that was not the point. I would have left earlier but I am a Diabetic and did not want to go to another restaurant and have to start over again. I am not one to complain, however I am sure you would agree that waiting two hours for eggs is unbelievable.