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Wendy's Customer Service
Rated 1.27 of 5 Stars
Based on 1674 Complaints
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Contact Wendy's Corporate

Toll free phone number: 614-764-3100

Need to contact the Wendy's complaint department? You can call customer service at 1-888-624-8140, this seems to be the best number to contact. An alternative complaint line is by calling 614-764-3100 or by fax at the number 615-764-3489. We could not find a company email address for Wendy's, their feedback form is linked below.

There have been more than 230 customer complaints registered about Wendy's corporate so far. Unfortunately the founder of Wendy's Dave Thomas, would probably not be happy to read what customers are saying about his chain today. He founded the first restaurant in 1969 in Columbus, Ohio. Today, the corporate headquartes is located in Dublin, Ohio. If you would like to mail a letter, the address is One Dave Thomas Blvd., Dublin, Ohio, 43017.

You can also use our free online feedback form to add a review about your local Wendy's restaurant. Or you can use the official "Talk to Wendy's" feedback form on their website to take a survey about your experience at your local restaurant. The company is also quite active on social media. So, if you do not get a response by phone or email you can connect with them on Twitter or on their Facebook fan page.


Experienced poor service? File a complaint here!

Wendy's Contact Information

Report complaints to corporate and get satisfaction

  • Wendy's headquarters address

    • One Dave Thomas Blvd.
    • Dublin
    • OH 43017
    • United States

  • Company website

    www.wendys.com

  • 1-800 phone number

    614-764-3100

  • Better Business Bureau rating

    A-

  • Customer service hours

    9am-5pm CST

Browse reviews of other Fast Food



Top Wendy's Complaints

Browse more than 1674 reviews submitted so far

20

I visit this Wendy's working days for coffee, No one at window in the morning. Store is locked due to COVID. When they do come to the window, they have poor customer service. Will never get my coffee there again. Very intimidating.
Hopefully they don't get the wrong one to challenge their attitudes.

Oh, and your customer service Hot Line to call. Never answers the phone. You start off with 14 people ahead of you and by the time you have 2 people left ahead of you, your call is cut off. Thanks. Great Job. I'll stick to McD's. They have better folks working for them.
20

My husband and I went to Wendy's in Wadesboro, NC and I have never in my 54 years been treated with such disrespect! Not only did I not get the correct change, the workers were eating on the floor and Serve Safe says that is a no no! But my food and drink were slung out the window towards me. I have never!!!! And I most certainly will never go to this place again! On top of that, I tried to call to talk to the manager and for some strange reason, no one was available to answer the phone!
20

March lane wendy's stockton ca employee just threatened to have someone come out to fight a customer on camera it will go viral she needs fired before something worse happens
20

I always buy the Wendy’s single. I’ve never had a problem. As I was eating one, today September 25, I swallowed and I realized it wasn’t a hard piece of lettuce, it was a piece of plastic. It was too late. It’s slightly lacerated my throat. I had to do everything I could to keep it down so I wouldn’t regurgitate it and re-lacerate my throat. Never going there again. I’m going to relentlessly call on Monday. Today is Saturday. They are conveniently not open. Will not let this go.
20

Ordered $5 Biggie Bag with double stack bacon cheeseburger & one of hamburger patties was not properly cooked. Very unappetizing! Poor customer service. Never receive condiments with out multiple requests.
20

Ordered a curbside order and waited 20 min and never received my food. Restaurant doors were locked and drive thru was only working line was too long to get in line and my lunch break was over. I would like a refund.
20

I'll get straight to the point. #1 the wait time was ridiculous. Not only was the wait time in line ridiculous. Once I approached the speaker to order, I was not greeted, I had to say hello at least 3 times before even being acknowledged. The crazy thing is when I was greeted you could hear the horse playing going on in the background. Finally when my family & I approached the drive through window to pay. The employees were having a conversation amongst themselves regarding something on one of their cellphones. In any event what took place after I payed was totally uncalled for. Again speaking on the 1st issue of the wait time in line just to place the order, 2nd issue is the conversation being had amongst the employees at the drive-thru window, but what happened is this I asked for a manager, the young lady ignored my request. So I asked again. Yet again no verbal response, But I did get a response, & this response was a slam of the drive through window. I also was handed drinks I didn't order. Then when i explained this to the young lady she snatched the drinks back out of hand, said something to the other employee, & then then just stood there. Finally the manager approached the window with a nonchalant attitude. I explained to him my issues, The main one being they are food handlers & are handling my food & their cellphone. Germs! Point blank period. So in any event I asked that I be refunded my money. So now this becomes an issue, such an issue that law enforcement had to be contacted. Now this shouldn't have at all gone this far. During this conversation with 911 operator the employees decided to express heir feelings by putting up their middle finger. Now remember earlier I stated I'm with my family my wife & 2 children ages 6 & 7, who are witnessing these actions. This was supposed to be just a good experience for my children. Instead it turned out to be a disaster. The manager finally came back to window, & asked with an attitude " What's the problem" Really? What's the problem, ok. So here's your product back & may I have my money. I was eventually given my refund, but the experience that my children received can't be refunded. A kids mind is fragile. the entire ride home my kids asked why did that happen. I couldn't give them an answer. The experience was horrible. To sit there for almost an hr just to order for the entire experience to go ugly. I'm seeking to speak with someone regarding this matter to discuss some type of reprimand for the employees as well as the manager on duty. thank you for you time.
80

Dear Wendys execs: Is there ANY way possible the Minot branch could get a new oven? Various non-returning customers have repeatedly talked about Wendy employees telling us (the customers) the "oven was broken" or whatever other excuse they have given over the past few months. I have been there on 10+ occasions in the past 4 months where I ordered potatoes and every time the oven was "still broken"; especially in the evening hours when everything is broken, no management + short staffed. stay tuned for the wait time
20

The Wendy’s in Jesup ga the food was cold and the personnel was rude
20

624 Tinsley Way, Rock Hill, SC 29730
Very rude drive thru made everyone wait over 15 mins with no response other than the initial can you wait.
20

I'm literally in line at McDonald's because our Wendy's in rossford ohio is so God awful. I waited 20 minutes behind 2 cars in the drive thru and left before I could even place my order. This site should just be closed as it's been awful for so many years.
40

The last 3 times i visited store on Cortez spring hill Fl the tomato on hamburger was paper thin and pink pale not red and hard..lettuce has a hard white steam in middle this is Florida not Alaska...please make changes to better tomatoes and lettuce...
20

Went to Wendy’s on route 44 in Raynham Ma on Tuesday August 10th at 7.20 pm. Waited 25 minutes for service with 4 cars ahead of me. Told that if I wanted to place a order cash only. Two weeks ago I was told could not take any orders because of computers down When I reached the window 3 employees were hanging around the window with no urgency to fill orders. Hard to go back to this location again even though you have the best fast food of all the chains
20

Was using drive thru paid went to next window ask what I ordered told them he went ask the guy if I paid guy said no I said I did pay called me liar I'm 67 years old dont need still food 41 yr old daughter was with me called the next day and woman manager said that they call me back well this guy said he was there last night so nothing settled I dont want anything but somebody got that money I'm not a thief and I will never be back to another Wendy's How rude that night manager and his staff unbelievably my number I want someone with a mind to talk to me about this
40

The Wendy's on Indiantown Road in Jupiter, Florida, do not wear masks when handling the food or at the drive thru window. Since Covid has spiked again, everywhere, they should wear masks for their safety as well as their customers. I did not feel comfortable purchasing food there at this time.
20

I ordered at the drive thru and had to wait and was sicken by the clerk on the pickup window playing with her long hair, running her fingers through, flipping it, repeatedly and I said something to the cashier and she brought another woman to the window who dismissed my concern by laughing at me. I asked her name and she shut the window. At the pickup window my sandwich, which had burnt sausage, was thrown at me.
20

Love the baked potatoes Swansea store oven been broken for 5weeks so went to Fall River ma stove half the time they forget to put in orders also most of the time out of chili mc Donald right across the road from both stores if I wanted fries n burgers I’d go there thanks
20

I’m not understanding if Wendy’s on refugee open at 6am and I’m here at 6:43am and they’re still CLOSED . WHYYYYY ? and this isn’t the first time
20

Good Evening! I am a 58 y/o female who visited the Wendy's @ 816 High St. Hamilton, OH on 8/11/2021. My order was: One 6 piece chicken nugget, One Fry, and a Small Strawberry Lemonade. The at this point was just fine! The problem occurred when I got home to eat my food. I took one bite of a nugget and realized they were the Spicy/Hot Nuggets. (and I do mean HOTTTTT). It just so happens I have a medical condition called Lichen Planus that affects my mouth and skin. I cannot ever eat anything Spicy. So when I bit into the nugget, It almost sent me to the hospital....It's now been 25 minutes and my mouth is still on fire!!!!!!
So, I called Wendy's and asked the lady who answered if she was the night manager. She said, "Yes"....and I immediately asked for her name....and that's when all the chaos began. When I politely asked for her name so that i would know exactly whom I was speaking with, she declined to give her name and told me that I did not need to know who she was?????? I see it as common courtesy to give someone your name...so I told her what happened with the order and nuggets...then I said, Ma'am can I please get your name or should I call corporate. Well, she said...."go ahead and call corporate cause you are not getting my name"....and I don't have to even talk to you!!!!!! Really? Is this how Wendy's trains their Managers/Employees????
I need to speak to someone over this because I still may go to the ER .... I am very sick from this ...My mouth is really hurting me.....my medical condition is serious. I will be keeping a copy of this complaint for further review by hospital/attorney if needed.
I can be reache at 513-668-2232 Tracy Parks 138 Grant Circle Hamilton, OH 45011
20

Very rude people including the manager
Got short changed ten dollars and ask about it. They tried to give 7 back then 9 and finally 10 after making us wait till she counted the drawer and found it was 9 dollars over. That when the manager offered 9, but we were short ten. She finally said the dollar wasn't a big deal to her and forked over the ten we were shorted.
It all started when the one one speaker was rude about our order. Trued to order a single everything no cheese. We were informed that you have to ask for mustard , was told it doesn't come that way. I put in 2.5 years with Windy's and was taught mayonnaise ketchup pickle onion tomato and mustard.
The order taker wanted to argue the point the short changed us and made the comment that everything was in the bag, a little sarcasm I guess. Ask for ketchup and got none. No straw either.
I feel sorry for the owner.
20

This is the 2nd time that the location on Dublin road has screwed up my order. I asked for a small sprite and a 6 piece nugget get to the window no sprite because she thought I said fries now I can understand why that would sound alike right come on now and then the other day they screwed up my order again I asked for regular nuggets..I get spicy..ugh give them a second chance well guess what 3 strikes you're out of here
20

Wendy’s at 3050 s. Chase st. Milwaukee, WI 53027 phn# 414-743-9160

Tuesday, June 22 2021 8:15 a.m.
I am a truck driver stopped to pick up breakfast at this location.
Walked out your doors doors were locked. Sign on door that says: Lobby is open for carry out or drive-through only, no dine- in, no problem for me. Also says lobby hours open at 6:30 AM.
Again the doors are locked!
I look up the phone number and call the restaurant. The person that answers, in which would not disclose their name, says due to Covid they cannot open their lobby until 11:30 AM well past breakfast hours. I asked why does it say 6:30 AM on the door they told me I was wrong, I said I am standing at your door reading the sign. She said well too bad we can’t open till 1130 due to Covid I will change the sign later. She told me to use the drive-through I then said please look out your front window you’ll see my semi I cannot do that. I said can I order over the phone or use the app and have you bring it to me and she said nope there’s nothing I can do for you and hung up.

Milwaukee Wisconsin does not have any restrictions anymore on any restaurants there’s no longer a mask restriction either.
This restaurant is using Covid as an excuse not a valid reason, just to be lazy.

I expect this to be addressed and the proper people to be disciplined.
I expect somebody from Wendy’s to inform me of what actions were taken upon the situation.
And NO!!!! I will not except any coupons or compensation in the way of food as I will not return to a Wendy’s after this!
20

I ordered thru the drive thru. 2 jr baconaters . One cheese one no cheese!! It was $13 for 2 jr burgers!! No drinks or fries!! I know the order could not have been $13. No lettuce or tomato! I didn't argue because the line was long and it's hot here in PA
20

I have been waiting over a month to hear back from a district Manager. No wonder there is so many complaints.
20

I have been 3 times now to ur wendy;s in wesley chapel florida and all three times has been bad I don't know what is going on but yesterday was the last for me, I ordered 3 5.00 biggie bags and 2 kids chicken nugget meals and 2 med, frosties which is wow really small and an extra 6pc nuggets the burgers in all 3 bags were cold and hard and the nuggets were greasy and rubbery. I only get to go out once a month taking my husband 50 miles 2 the doctors so when I had to here my children complain, I was really upset. just though u should tell them to do better not everyone has money like that to throw it away,
20

This review is for the Wendy's at the Interstate 16 exit in Dublin, Georgia, only. We always go to Wendy's when we travel, which is often. We have had good service and food almost everywhere until today. The people taking the orders were inattentive and rude, the order was incorrect and the food was tired and cold. It was obvious that the burger, the chicken nuggets and the fries were far from fresh. We were very disappointed this time.
20

I work for a delivery company and there is a very clear prominent sign reading "dining room now open" oddly the doors are locked. So unlike 95% of all other fast food locations who work with drivers I have to wait in the drive thru line. The line itself is slow and the workers don't acknowledge you at the speaker. This system is not customer friendly in anyway and will make me not come back as a driver or a customer.
20

On our way home from Myrtle Beach, SC, to NJ, we needed a QUICK stop for lunch. The 4 of us all like Wendy's and saw a Wendy's at exit 173, NC, and stood in line to get our meal. It was utter confusion behind the counter. There was only one person to take orders with a line up to the door. The others were making food, taking drive through orders and just general chaos. People started leaving because it was taking so long. My order was messed up so the manager had to come and straighten it out. She stood at the computer and punched in numbers for 5 minutes. To get 3 chicken sandwiches and 1 hamburger with fries, it took about 30 minutes. Is this considered fast food? We lost time on the almost 12 hour trip.

CORPORATE NEEDS TO SUPERVISE THIS LOCATION. It is a busy rest stop. We would never use that place again.
The plaque on the wall said TAR HEEL CAPITOL CORPORATION, Boone, NC.

Thank you for your consideration of this matter.
20

I went to your location at 149th st and 3rd ave bronx, ny this morning 04/20/2021. I waited until 7:00 am along with a armor truck. The young man that open up at 7:00 am and gave greetings. I was walking to place an order and young woman with a turquoise shirt on stated they were no open and was very nasty to me. I stated the sign had said 7:00 am and she became nasty stated it would not be open for ten mintues. I have been a loyal customer for over 15years. However; i may have re think. No customer should ever be spoken to . like that. I am really sad that you allow staff to speak to customers like that when the word mom appears under wendy's.

Thank you unhappy customer,

Dawn
20

On March 24th I placed an order through your app hoping I would not have to wait found out differently upon arrival and further review of the order on the app. After waiting for about 30 plus minutes we pull to the order board tell the cashier it is a mobile app order there was no clear cut order number. The cashier stated that ordering was gone. I requested a refund and was told I could not get one if it was a mobile app order. I have now been pursuing my 20.93 for some time and I would like to get my money back.
20

Good morning to whom it may concern I would like to make a complaint on a employee that works on south Zarzamora and Military Wendy's her name is Margaret if I'm not mistaken she works in the morning I'm just letting you know that y'all need to investigate her she is selling pills to workers medication that doesn't even belong to her we are trying to keep someone off of buying medication and she's over here at work selling them how can you let somebody like that work at jaws company oh hellos she has nothing but drug addict people living with her and we know because my aunt goes over there and she works at a different place
40

I buy Wendy's for lunch every other day, this is the third time, I will go to Wendy's on 8104 Broadway Ave, Cleveland, Ohio. 44105. Twice I bought the Southwest Avocado salads, without Avocado in my Salads twice, the third time, I explained to the Crew Member about this on the P/A, so I changed my order after being on the line for about thirty minutes, to go ahead and give me Apple Pecan chicken Salad. I asked for receipt but the receipt was not given.
When I went back to the office, only to find out it does not have pecan and blue cheese in my salads. I was really mad but could not go back because my break its over.
They should stop them of ripping of citizens by selling incomplete salads and charging full money for service not rendered. I wish they gave me my receipt, so I can go there and act a fool, but the line is too long.

Sincerely,

Oladapo Ajayi (AJ)
20

I just drove through the drive-through at Wendy’s on Bellfountain Avenue in Lima Ohio I ordered a breakfast burrito she said she did not have any, I asked her if she had any breakfast sandwiches, she replied Huh? Then I asked her for a cream for one of my coffee, she replied to pull over by the curb and she would have someone bring it out to me, that never happened. Then I want to take a drink of my coffee and it was cold.This was the worst service I’ve ever experienced in a drive-through, rated at zero stars, was wondering why all drive-through’s were full and not one car at this Wendy’s and now I know, will not be going back ever
20

During the past 8 months, Wendy's at 4308 W Dodge, Omaha NE, has become the worst place to visit. They are extremely slow. Sometimes it my visit to the drive-thru eats up so much of my lunch hour that I have to pull out and leave. The current employees have become exceptionally rude. To top it all off, the quality of the food served has gone hastily downhill. I used to visit this establishment very frequently. Employees were really on the ball and hopping to ensure your food was 1) what you ordered and 2) it was ready just as soon as humanly possible. Over the last 7 - 8 months, I just swing by now and then to see if anything has improved. And it hasn't. After yesterday's (03.22.21) horrible visit, service and food, I will ensure I don't go back to this establishment at all. I'm thoroughly disgusted with trying.
Thank you,
Carrol
20

Whoever on this speaker on Monday March 21, 2021 is very very rude. It’s not my fault that they are busy. It’s ways to handle customers. Then it’s a very long line and you guys have employees outside smoking weed. This is very unprofessional & needs to be corrected....
40

Ordered a taco salad, large chili w/ cheese and baconator meal. First the guy in window reached me my drink and chili. OK I'm sitting there the manager taking orders told him to give lettuce part of salad. I'm still waiting then was asked what I need. The rest of combo manager turned around and slammed my fries in a bag which while making to bag half wasted. Then baconator must have been son of baconator small burger with two small pieces of bacon. Think I'm done
20

For the second day in a row I went to the drive thru at Wendy’s in Wytheville, VA at the Walmart plaza. Each time I ordered a Southwest Avocado Salad and BOTH times the VERY RUDELY said that it would be a 11 minute on the grilled chicken. The customer service at this location is horrible and they are consistently ill prepared. I’m very dissatisfied!
20

NO COMPLAINT just wanted to let know about my breakfast experience the other day. Wendy’s has knocked it out of the ballpark. I had the bacon,egg,cheese on a biscuit absolutely the best in the industry among your other competitors. The home fries were seasoned just right also. I hope this breakfast idea works out for Wendy’s waiting to make sure you had the best product before rolling it out was a great idea. Hats off to the team that put this together.
20

I had went to the restroom after finishing my meal. The entrance door to the food service area was open. As I walked past, I saw a large quantity of rodent feces at the edge of the counter by the soft drink cups. It was gross. I went on into the restroom and when I exited the rest room my wife was waiting on me, and the door to the food service area had been shut. My wife told me the next day, a staff had slammed the door while she was standing there. If this isn't addressed, my next step is to call the health department. These incidents happened at;
Wendy's10623 W Markham, Little Rock, AR
My phone number is (479)207-0271
20

Went to the 3259 E 3300 S, Salt Lake City, UT 84109 location and used the mobile app to order and get the offered Bacon fries.

What a Fing joke!!

Didn't get the fries because the order didn't print it even though it WAS on the order i sent....

What a waste of my time the app took TWICE as long to enter the order vs just walking up to the counter!!!

Why is there not a no star option???
20

At 8:34pm today i visited the Hickory Ridge Rd location in greensboro nc. I was a passenger in my mothers vehicle but was the individual whom ordered the food. At the drive thru, i used to visit everyday for lunch until recently i was involved in a heavy accident that has left me unable to drive. So i finally get around to getting my fix (wendys) and had a $2 off coupon so i decide to order a Baconator combo large (coke no ice) instead of the usual biggie bag i used to get. The total was 11 and change then with the coupon it was 8 and change. After a longer than normal wait i get the food. To my surprise it is my standard lunch bigge bag :/ i let the wendys lady know about the mistake and she insisted that the baconator is the same thing -_- i know it isnt. She tried to argue saying i got free nuggets out of the deal and i should be happy... But i know better and let her know if i got a biggie bag and used my $2 off coupon why on earth was my total almost $9?!?! She was not wearing a name tag unfortunately, nor did i receive a receipt. I decided to let her "win" the argument as she did not have the slightest intentions on correcting the problem or charging me the correct amount. (My elderly mother being the driver i couldn't allow myself to match her attitude, i would have loved to though.) so we drove off. At the first intersection i gave the entire order away to a homeless panhandler and we drove to the west market street wendys to purchase the correct items. Because a Baconator craving has no substitute (ever)! Obviously i am highly upset about the whole ordeal mainly because i have not been able to drive myself anywhere since my accident. This is my first EVER complaint written/verbal to any establishment and i hope i never get this kind of service and pay PREMIUM price for the service i received tonight. (i do not want a pitty party because i am unable to for myself any longer but i would like this fixed and to have the employee at least take a hospitality Class.
20

I am 70 who travel frequently between Atlanta and Chattanooga. I ordered chicken nuggets at Exit 290 on I-75. They were dry and old. I walked back to the counter, placed them there, said nothing, and turned to leave. A young man asked why. I said because they are not any good. A young woman yelled loudly across the restaurant “Well you didn’t have to throw them.” At that point I went back to the counter and announced to the manager that they have lost a frequent customer. My phone number is 678-704-3146 if anyone cares about this incident. I am appalled.
20

I’ve never had a bad Wendy’s until... the Salem Ohio location. And it hasn’t been just one time. Not sure what’s happening there. Smells awful when you walk through the doors, service is absolutely terrible. Frie set out on counter long before order ready which by then food is cold. No one wearing gloves that’s touching my food. Just bit a good situation.ine I said , it’s every single time we go. Everyone makes mistakes, I get that , but continuously the same thing? We definitely have gave them the benefit of the doubt but will no longer go to that Wendy’s. Boardman location is a little further but never had bad service there. Even ate at one last weekend in PA, all good there.
20

I am here in Denver Colorado and I had one of the worst experiences ever in my history of eating fast food. The location I went to is 2070 south federal Denver colorado 80219. I ordered the number 5 which is currently the bacon, jalapeno cheeseburger. The quality of the burger on a scale of 1-10 10 being good. I'd rate the quality a 1. I also ordered without onions which was repeated back to me and yet completely ignored. My bun was very soggy from the grease on the patties. Also had some very disturbing very disgusting chicken nuggets. The customer service was also very disappointing as I was treated with a lot of disrespect and ignored by employees helping themselves to some icecream while I waited a good half hour on a to go order inside! I spent 22 dollars and am very disappointed that veteran such as myself cant get a decent meal when in the mood to eat out. I will never return to this location again. I did speak to a representative on the complaint hotline however I really want and need to get it across to your corporate office that this type of behavior represented as customer service is not ok and it's not fair for someone to be trapped into paying for food that could possibly get somebody very sick! I will be leaving my phone number on this email because I'd like to speak over the phone rather than back and forth email. (970)426-8925.
20

i had the absolute worst customer experience at your Wendys located in abbotsford off of mccallum road.i order from here at least 3 to 4 times during the week as its close to my.So work.tday being a day off I thought i would run over and pick up some food thru the drive thru approx 1130 am..After returning home i was missing 2 items ,a bacon poutine and 5 chicken strips (there where 4..yes only 4 mcnuggets in there)so after returning to let them know what happened i was treated very rudely and told my order was correct and i was given everything .after trying to explain i was not they said i was...needless to say i will not be returning ,you have lost all my weekly business including that of my staff ..THIS IS THE ABSOLUTE WORST CUSTOMER EXPERIENCE EVER AND I WILL BE POSTING IT ALL OVER NY SOCIAL MEDIA AS WELL...you have lost my business from this location forever ..
20

You guys really do suck. The customer service is awful. I’m so sick of going to the Springboro, Ohio Wendy’s and the employees being nothing but rude. Acting as if you’re order is an inconvenience to them. Maybe you guys should not hire people who have no business talking/being around people. I’m extremely disappointed, again at this company. I’ll make it my job to make sure no one visits the Springboro one again.
20

Hello, I would like to report a concern about a manager at the Harrisburg Pike Wendy's in Lancaster Pa. My husband arrived at the store around 10:10am and when he went to open the door it was still locked. The manager who gave her name as "Dee" opened the door at 10:15am. The associate running the register apologized to my husband and said he needed to finish setting up the register, my husband said it was not a problem. Then Dee began to curse and say "he can f***ing wait" when my husband didn't say anything at all. Once my husband ordered his food, he asked the associate if that is the manager, and he said yes. My husband then asked if he could get her. The associate got Dee, and my husband asked for her name. She said "Dee" and walked away, my husband said excuse me I am not finished speaking to you, which then my husband pulled his phone out and started recording, he asked what the name of the manager above her is, and she said "Presilla." My husband asked how to spell that, and she said "Presilla, your guess is as good as mine." The whole thing was unacceptable. Your hours says you open at 10am, why was the manager now prepared with the doors open or the associates prepared with the cash register open and prepared for orders. Very unprofessional manager, and when I called and asked to speak to Presilla, Dee got on the phone and said she is not in today.
20

My family and I go to Wendys twice a month, however I had a meeting at the Holiday inn in Eastgate Batavia, Ohio and must say it was the worst experience ever at Wendys! I ordered 2 jr. cheeseburger deluxe, small fry and a small drink and it cost me $8.72! DID NOT RECIEVE A RECIEPT! As I was waiting was asked if wanted something other than coke as they were out! At 12:30 pm on a Saturday! I got a sprite! Continued to wait and was looking, if your CSR was good they would have offered me a 4 for 4 and ordered and extra jr cheese deluxe and would have been 6.19 instead of $8.72 and would have gooten 4 chicken nuggets also! So i sat down to eat and the fries were old and cold, and the fries are the main reason to go to wendys! Not happy at all!
20

The person at the drive through window was very rude. I ordered fries they had no ketchup. I ordered a ceaser salad and they gave me taco salad. When I told the person it was wrong she got an attitude and told me she can’t take the salad back.
20

I went to Wendy’s on sycamore road in dekalb Illinois and order a chocolate frost as I was eating I notice a little black speck that turned out to be some type of bug
20

Terrible service!!!!
20

So I called and asked if they have environment safe straws because my little brother wants to save the turtles and that's the only straws he'll use and when I asked, they hung up on me
20

I attempted to use a coupon today at your restaurant #1106. The coupon clearly states, ¨Buy one, get one free.Any large chicken sandwich. (Of equal or lesser value). EXCLUDES ASIAGO RANCH CHICKEN CLUB¨. I ordered 2 spicy avocado bot sandwiches. The manager stated that she was unable to honor the coupon as it only applies to regular chicken sandwiches. This is not how the coupon reads.
40

I didn't receive one of the sandwichs with my order while going through the drive through. Didn't see it until I got home. Also didn't receive a receipt and they were about to close. Nothing I could do about it. Money wasted.
20

We go in late nights in order from the drive-thru. 50% of the time they asked us to pull up out of the drive-thru window to wait for a food as there is no one behind us or ordering. Seems to me they're trying to cheat some service time for your company would be something that should be checked into
20

If i could take away that one star I would. Had the worst experience. I was the third car in line in one of your drive ups. 36 mins later i gave my card to window one. The payment window. 15 mins later my payment was still not processed. I asked for my card back and went to Mc Donalds. At least they could have done was talk to me and explained to me what was going on. I had a $19.00 order. I have been eating at your establishment for many years and have never been this dissatisfied.

Chris M. Miller
20

I was on lunch break and there was only two cars in line so I thought I would be able to get back before thirty minutes well it took almost 5 minutes for the girl to take my order then I set in line for 20 more minutes.. I was late to get back to work and I didn't get my food because I was in such a hurry to get back to work so I didn't get in trouble.. I will never go there again.. and I still got in trouble..
20

The Wendy’s in swansboro, nc is very slow. It is slow when the lunch crowd is there or at night when there are five customers. There seems to be no organization. When the cashier takes your order, he or she leaves the cash register to get drinks, frosty’s and leaves the other customers waiting to order. It’s not unusual to wait 15 to 30 minutes to get your order. At lunch, many do come in because they don’t have time to wait. The other night there were 6 people waiting for their orders and there was no one making hamburgers. It’s taken me 10 minutes to get two frosty’s because the girl working the cash register just left to look for something. It’s so bad. There is no organization in the way they work. The people are nice but they need to get organized. Send someone there to sit and watch, someone not known to them.you will see what I mean. Thank you
100

The Air Conditioning system hasn't been working in the Hutchinson KS restaurant. The Staff service is excellent under the conditions They're working in and They all should be given a special thank from Wendy's corporation. It was 101 degrees outside and easley that hot inside. My Daughter and Myself had eat outside cause of how hot and miserable it was inside. Please make sure to give a Special thanks to your Crew for their dedication and a bonus wouldn't kill Them either...though the heat might.
20

I had a meal at Wendy’s on the weekend and I tried to recycle my containers and there wasn’t 1 bin of recycling, I can’t believe in this day and age, that they don’t have the recycling bins. I will never eat at Wendy’s again.
20

I waited about 15 mins in the drive thru & then left the drive thru, went insife & waited another 14 mins. 1 guy working the front end & NOBODY had any sense of urgency. Terrible..
20

They closed the doors early last night around 9:30 and it was dark in side and one of the new guys were jerks last night
20

Hi, I went to Wendy's yesterday and got one of there southwest (large) salads. The lady at the window had a big smile and was very friendly.
When I got home I had to small salads. I called the manager and was told that they had run out of salads and that's why I got two small instead of one large? I said I just wanted to call because I thought I might have gotten someone else's order.
I ate one of the salads yesterday and it was just okay some of the lettuce was brown and I threw that away and something burnt my tongue like a spice not hot temperature . Today 7/18 had the other one for lunch and it was horrible, the lettuce especially on the bottom was completely brown and the cheese was lumped together. avocado had a strange taste, the dog wouldn't even eat it, it also had that spicy burn the tongue taste. I ended up throwing the whole salad away. I know they said they ran out of lettuce and I was the last person to get a southwest salad, so I feel I got all the left overs, and on the second salad there was only one piece of bacon. Thank you
20

Very dirty..peru ind..sticky floors..dirt..papers everywhere..wont go back
20

On 07/16/2019 I was in the Wendy's on 3620 Washington Blvd around 8:45pm. It took 15 minutes to get my order. I ordered a spicy chicken sandwich and a bowl of chili. The chicken was soggy and greasy I had to take the breading off just to eat the sandwich the chili was fine. While wait for my order the cashier and the young lady at the drive thru window started arguing about how she was cleaning the frosty machine. The cashier told the young lady that she was cleaning it wrong and that some could get sick and the young lady said that she didn't care they went back and forth for about 5 minutes the manager didn't do much to stop them. What disturbed me the most is how the young lady working in the drive thru didn't care if someone got sick if the frosty machine wasn't cleaned properly. Neaveah was the cashier that was telling the other young lady that she was wrong.

Thank you

Denise Steward
20

My wife and I decided to try the berry burst salad from the store in Canon City, Co. Great salad, no blueberries!
We decided to try another salad at a different store, Fountain/Security, Co. We ordered the apple pecan. No pecan, but they gave us 2 bags of almonds. Maybe we're expecting too much or not ordering right. Probably won't try it again. Thanks for your time.
20

First, my wife and I enjoy eating at Wendy’s very much which is the reason I am reaching out. Who owns the Wendy’s in Lees Summit MO? It is and has been for a long time a terrible experience. Some would say a joke. The service is bad, often out of things, very slow, very unprofessional, food cold too often, just a very poorly managed restaurant. This is a shame since it is the only one in our area. Can you not inspect or audit or train the owner/manager to run a better store? This has been an ongoing problem with this store for a long time...poor management, unskilled workers, unprofessional service and always dirty.
20

My daughter slipped and fell on some water at this location and hit her head on the drink machine. She got a concussion from this injury and they altered the video footage to make me look like a lier!!!! Y’all will not get away with this! At the minden location!
20

No bacon
20

Very poor service I will not never go back there sun city.ca
20

I do not appreciate being asked to donate money to a charity that I don"t know anything about. Also, I went there to purchase food, not to be panhandled. This puts a customer on the spot. They lost a customer.
20

Clayton Ga. store and Franklin N C store. I eat at Wendy s a min of 4 times per wk. these 2 stores are a disaster compared to the many I visit. Staff are are the same. Sandwiches ore made. Tough meat. Tasteless. Fries yesterday trashed by all. Cold fries. Gee. A a min small drink. 2.29. Really??? Mgr to the district level. No response Sad
20

I went to the wendys on butler st. in pittsburgh on 7/16/2019. I ordered the chicken parmesan crisp salad @ a large unsweet tea. The salad was to have grilled chicken in it. When I got home. The whole order was wrong. I received spicy chicken on my salad. And a large sweet tea. I'm a diabetic so the tea was dumped out. And I don't eat spicy foods. So that went in the trash. It was a waste of close to 10 dollars. Very dissapointed.
20

My wife and I were coming home late from a Hospice where her brother was being kept and we stopped here because they were open late. (Not Busy).
We had a simple order. I ordered the triple Baconator , my wife ordered the Homestyle Chicken Sandwich. We were told that they were out of the Homestyle so they gave us two pieces of I really don't know what, instead of what was supposed to come on the sandwich.. We didn’t check our bags until we arrived home, so we had no recourse at this point. My wife tossed hers in the trash. I ate mine even though it was cold and tasteless. "I was hungry" You know what I mean?
This visit was a very sad excuse, even for fast food. (fyi: We had a long wait in line).
I usually enjoy Wendy s food, but I'm not sure any more.
80

I had checked menu before stopping g at store. I went in and asked for the Mushroom burger only to be told it was no longer offered! I was so so disappointed. As stated , is shown on WEB menu. Please please consider bringing back. Mushrooms with grilled onions would be delicious! Why was decision made? Have been going there in 5 states I ‘ve lived.
20

Went through the drive thru at 7530 Martin Way E, Olympia, WA 98516 and ordered a Baconator combo w/ coke and NO ketchup about 25 minutes ago. When they asked if I wanted a receipt, I said no thank you. Now I'm home and this burger is covered in ketchup (including the wrapper) and there are 2 - 1 1/2 in. by 2 in pieces of bacon (that is ALL - on something called a baconator???). I'm all the way home and pissed. The staff was very nice and the service was quick. I'm just upset that after craving this burger, that's what I got. Not okay Wendy's!!! I don't have a receipt, but my card was swiped: Jul 16 WENDYS 11196 - OLYMPIA WA $10.48. Approximately 3:05pm PST.
20

I was recently on a road trip with my family and stopped at the Wendy's located in Nephi, Utah (7/11/19). I stood in line for at least 30 minutes so should have known I was wasting my time and just left but thought I've waited this long and I have a long drive ahead of me and a lot of hungry mouths to feed so I'll just stick it out since I'm only the 4th person in line.There was a gentleman that was inline between me and my son who left shortly after I arrived making me the 3rd person in line. My son decided to put his order through the online app so we had to wait for his food anyways (making me the 2nd person in line). When I finally got to the front of the line (after a 30 minute wait) the kid at the register wouldn't even take my order. He just kept looking back to see if the 5 people working in the kitchen was ready for him to put in another order. Being at the front of the line gave me a good view of what was going on. While waiting (at the front of the line) I noticed the lady in the kitchen pushing the meat down on the grill without gloves on and then touching other items in the kitchen without having washed her hands, so essentially cross contaminating. I've worked in fast food before so I'm assuming the reason they wouldn't take my order as soon as I reached the front of the line was because it would make their prep times look bad having it take so long for my order to be cleared off of the order board. The lady touching the food without gloves and the fact that I knew it would be at least another 10 to 15 minutes AFTER they took my order (which they wouldn't even take) helped me decide that I wasn't that hungry after all and I didn't have any more time to waste. I left without having placed an order and drove to the next town and found a Carl's Jr who quickly and efficiently took my money ($60) in exchange for food for my family of 8
20

My granddaughter and I were just at Wendys in Mansfield,Massachusetts. We were in the drive thru line for 10-15 minutes and during that time we saw two different people have to get out of their car and go inside due to wrong orders. When we ordered our food we were very specific as to what we wanted which included a PLAIN Doublestack with NOTHING on it including no condiments just the 2 burgers and a bun. The person repeated our order back to us correctly and it showed up correctly on the screen as well. However, when we got our order the Double Stack came with EVERYTHING on it! My granddaughter also had a hair in her milkshake! Needless to say, she did not enjoy her lunch. Three wrong orders within 10-15 minutes does not seem like a very good record. Hopefully this will be looked into and improvements made.
20

I had to place my order 3 times and it still came out wrong and the crispy chicken sandwich was simply awefull. It was dried out piece of chicken with a piece of lettuce I wouldn't give to a rabbit. The slice of tomato was almost invisible. Some thing has gone wrong with your company! Maby you should go back to Daves principles. Crispy s chicken is going to hurt your business in this area of you don't get your act together.
20

There are girls that work here with very long and unruly hair that are not wearing hair nets. They are serving food without following proper hygienic practices.
20

I have been a customer for 30 years.Iam also a truck driver. My wife and came to store and placed order as always got it and left. Was at truck stop in kenly nc I-95. Dont have a reciept do I would have went to any other store and complained.we ordered awesome bacon double cheeseburger comb. A Daves double combo, and a baconator combo. We left with order we was gave, got down the road about 60 miles and found out this was not correct order, or it was made wrong. Either way it was wrong. We ask you to please fix this. We are very loyal customers. Thanh you Terry Jones, phone# 252-469-6881
20

I ordered 2 S’Awesome cheeseburgers last at the First Ave. location Evansville, In. 2 sandwiches and fries cost $13. It was worth 0! Sandwiches didn’t look anything like the picture and clearly was not fresh. It should have had 3 pieces of bacon and had maybe 1 all broken up and 1 pickle, no lettuce and it was not a third of a lb. of meat. It must have been microwaved because the bun was flat and stuck to the food. A $1 McDonald’s cheeseburger would have been better! Absolutely the worst fast food ever!!!!!!!!!!!!!
20

Really Wendy's 60 cents for cheese on a small chilli I can see extra charge up to 25 cents but that is really unreasonable charge for a small amount of cheese
20

Tables and floors were disgusting. Had to wipe our own table off before we sat down. Then I went to the bathroom and there was NO toilet paper in either stall!
20

We recently had lunch at the Wendy's located at 1507 E Fowler Ave, Tampa, Fl. I've patronized Wendy's restaurants for many years but never had I seen such a disgusting location before.

Dirty inside and out. Tables and chairs in disarray and unkempt tables. The staff were very rude especially the woman behind the cash register. The cook next to her was equally as rude as she continued to engage in conversation while preparing our food.

The cheeseburger that I was given was most likely cooked several hours prior to our visit as it was hard and barely hot. The French fries were equally as bad as hey were cold and old.

I will never return to a Wendy's restaurant again as I was appalled at the conditions and determined the money spent was a complete waste.

Thank you.
20

The Wendy's in question is in South Haven, Mi. I was there with my family 7-12-19. First the drink machine had no ice, the soda was flat and warm And they were out of straws. Instead of letting people know when they ordered, or even running across the street to Walmart, they let every single customer discover it themselves. To which they replied " the truck is on it's way". Very disgusted we sat down opened our burgers to discover they were cold. Who is running the ship??!!! Very disgusted!!!
20

After work I had gone to Wal-Mart in Harriman commons to shop it was 11:30pm. I ordered a number 1 single large with a coke. I only have one word DISGUSTING! The burger was set and sloppy and the fries were soggy and cold. The kid working the window didn't seem to care at all and from the drive through window I could see another employee handling food with no gloves on. I will never go back to that Wendy's again at the Harriman commons and will let people I know as well. PLEASE GET ROBOTS that will actually serve a hot decent meal.......
20

Very poor customer service at restaurant #00001253

Did not receive chili with taco salad order. Called store and no answer after 3 attempts with several rings. Drove back ro drive thru. Given chili with no apology, no recognition of my Wasted time
20

pulled up to drive thru,. manager working window asked for my order loud and aggressive.. I replied give me a second please.. he replied “O SURE,. TAKE ALL NITE IF U WANT, I GET PAID BY THE HOUR!”... i never placed my order but drove to window to see face to face... still being rude trying to justify his actions I asked for the store #... he never returned.. I will never return to Wendys.. this was the store on Lawrenceville-Suwanee rd. just off 85 n.. in Suwanee
40

This location is a fairly new store to our city. I have been a regular customer since they opened, visiting at least 2 to 3 times a week. I usually get the taco salad (half size) and the apple pecan salad (half size). They are the BEST salads ever! However, on July 10th approximately 3pm I went to the drive through and ordered my salads. It was hot, so I also ordered two large chocolate frosties. I gave the gal at the window my debit card, she was friendly and efficient. After receiving my debit card and receipt, my salads and frosties followed quickly. She just handed me the bags and never said thank you. My friend and I decided to go to the local park to eat our salads. When we open the bag(s) neither one had napkins or utensils. My bag with the apple pecan salad had NO DRESSING and NO PECAN package in it. So...there we were unable to eat our salads. Even if we had utensils, I would have had to eat dry lettuce with white cheese chicken and apples. The packets were not in the bag. So, we did get spoons for our frosties and thats what we had for lunch. I thought it was procedure that my order is repeated at the window as it is handed to me. I have never had to make sure there were napkins, utensils and related food packets in my bag on previous visits to the drive through. This left a bad experience for me and I am not sure I will visit this location again anytime soon. There is another location at the west end of town on Los Angeles Avenue. I may try that one because like I said, the salads Wendy's now offer are very good. I was pleasantly surprised!
20

On Saturday, July 13, 2019, I purchased a full sized Apple Pecan Chicken salad at the drive through at 978 Breckinridge Lane in Louisville, Ky. After paying for my order, I was left at the pick-up window for about 10 minutes with no other interaction until the person at the window brought my order to me and informed me that the chicken had to be grilled. I thanked her and left. Later when I started to eat my salad, I found that there were no pecans at all and almost no blue cheese. I tried calling the store 6 times and got no answer. I finally gave up and called 888-624-8140 to report this issue. The representative promised to have someone to call me. Last year I had a problem with an order (I asked for a full-sized salad and got a half-sized salad at full price) and when I called and explained what had happened, the manager gave me his name and said to come anytime to get a replacement. I love this particular salad and the location. Please get them straightened out.
20

It was July 11th between 8 an 8:30 pm Wendy's on Rt 60 in Fredonia NY I went threw the drive through an ordered a med frosty, chocolate. I pulled up to the cashier an proceeded to sit an wait almost 15 min while the girl took orders !!!!! There was no one in front of me as they had received there food an were gone. Not wanting to wait any more I drove off !!!!! I nor my family will not be ordering anything from your establishment again.......there's plenty of other fast food restaurants to choose from.....you need better service !!!!!! I've heard others complain about you store.
20

I ordered a rootbeer float with a special request of more ice cream and less rootbeer at the restaurant located at: 3250 Dale Road, Modesto, CA. My order number is 3259, date of incident 07/13/19 at 7:57 PM. When I approached the drive thru window I attempted to inform the cashier of my special request, but was ignored, as all three cashiers were involved in a conversation regarding an order that they must have been having problems with so I waited. When they were finished with their conversation, I attempted again to get their attention and asked the black woman with red and white braids, who I assumed was a manager since I visit this restaurant regularly and see her there, but she did not hear me. She went to get the rootbeer float, then came back and it was more rootbeer and less ice cream, which was not what I ordered. I mentioned again that I wanted more ice cream and less rootbeer. Then she proceeded to pour the rootbeer out in the sink sloppily in front of me and went to put more ice cream in the cup, then handed it to me disrespectfully. At that point I had no appetite for it, but just took it anyway so as not to cause an altercation. I have already made a complaint to a telephone representative, and I also contacted the restaurant and spoke to a person who said they were a manager. There were two black ladies working there tonight, one with braids and one without braids. The one without braids is alway very nice, but the one with braids is mostly rude and I noticed she is rude and pushy towards the other employees as well. In closing, the lady with the braids was very rude and disrespectful toward me tonight. She handled my food with gross negligence simply because I asked for my order to be a certain way and because she did not listen to me, she got it wrong. I hope someone will contact this restaurant and let them know not to treat people this way, and to handle every customer's food with care. My contact number is (209) 303-0235. Thank You Mary Allen
20

They took our order without sayin the credit card machine was down and then she got an attitude and slammed the window in our face screaming out in our faces and she also said don’t give us our food
20

Placed an order at the take out window tonight. At island crossing in HOBE sound Florida., got home, and all of the order was not in the bag. Was missing a spicy chicken sandwich and lg fries. Had to wait for our order, this is uncalled for, it was not busy, it should not have been a problem filling an order that they had to bring out to our car. If this is Wendy's way of doing business, I am very dissapointed, and will not be visiting again to soon.
Debbie Antonio
20

Wendy's in downtown newark ohi o is a drug house. You should be
Sad to put your name to this place. Go there and see what is going on. It is sad that you let this happen.
80

I think the New Philadelphia 4th street Wendy’s should fix their drive thru screen so you can see what they say you ordered and also make sure they give you a receipt with your change, ordered burger with no onion, got home and had onion. No receipt or board to know if they did right.
20

We stopped at your restaurant in Cleveland TN, to feed our youth group. We traveled here for Warrior Fest, people come from all over to this every year. Let me just start by saying I hate to complain and tried not to in front of the children as for we are their youth leaders. But, we will never come back to eat at this place again. The service was horrible for starters, the food was beyond cold and stale. We didn't receive half our order. I showed them the recipe before leaving the counter with the food, over and over and still ended up getting it all. We had to repurchase another meal, and some of our combos didnt receive their fires. The bathroom had roaches crawling around in it. Beyond nasty was the words. Please see to this place because it by far is giving Wendy's franchise a HORRIBLE reflection.
20

I am at 2245 n meridian st Indianapolis Indiana location.
Was in drive through for 25 mins with 3 cars ahead of me. Was told at the speaker that I should just go inside for faster service
Once inside I see the problem there are 6 young people behind the counter, they have very vulgar music playing from a cell phone. They’re are dancing and laughing it up. One guy is walking around back and forth with his phone in his hand.
I ordered my food and paid, it’s been 10 mins and they tell me they are out of mushrooms so I told them to make me a single and keep they change.

Very poor service you need to do something about this.
Also the entire floor is very very sticky.
20

My name is James Franklin I am a big rig driver for McLane.I eat at Wendy's very often an as you know I have to park out back.So you all need to know that one of your employees is outside almost every time I come there to eat,out back sucking another employees dick...I usually come between 2 or 4 in the morning an I've seen her several times...I do not know her name but I know she's the chubby black girl,that usually works drive thru...I know this because she's taken my order before after coming from outside doing nasty things.I do not appreciate seeing this type of prostitution or whatever.An I don't care for her to take my order anymore..an I will not be eating there anymore,until I know she is no longer there.Please handle this situation or i will refer to higher powers

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