Contact Texas Roadhouse Corporate

While at texas roadhose lee vista orlando florida location on thursday june 27th my husband and i had stopped in for a early dinner i had ordered the pulled pork dinner and it came to the table dried out and burnt and my husband ordered a steak med rare it was rare service very slow after paying 30.00 plus tip not very happy at all we love texas roadhouse but food was not good at all would love to give it another try but feel food was not good and wont spend my money again would love to reiturn and try one more time thankyou cindy bates

GOOD AFTERNOON, ME AND MY HUSBAND WENT TO EAT AT THE TEXAS ROADHOUSE IN NILES, OHIO ON JUNE 8, 2019 AT 6:00PM. I ORDERED A 6OZ SIRLION (MED) AND MY HUSBAND ORDERED A 12OZ PRIME RIB (MED. RARE). APPROX. 15 MINUTES LATER THE SERVER COME BACK AND SAID THEY DIDNT HAVE ANY 12OZ PRIME RIB (MR) LEFT THAT THEY HAD (MW) UNLESS HE WANTED TO GET THE SMALLER PRIME RIB OR THE LARGER ONE. HE AGREED TO TAKE THE 12OZ (MW). THEN A MAN BROUGHT OUT OUR STEAKS ON A PLATE WITH NOTHING ELSE AND WE HAD ORDERED BAKED POTATOES, ALSO. WE HAD TO WAIT ABOUT ANOTHER 12-15 MINUTES TO GET OUR SIDES, WHICH WE WANTED WITH OUR STEAKS. MY STEAK WAS SO WELL DONE AND DRY THAT I HAD A HARD TIME SWALLOWING IT. MY HUSBAND'S PRIME RIB LOOKED LIKE IT HAD BEEN SITTING ALL DAY AND IT WAS ALSO WELL DONE, DRY AND HARD TIME CHEWING.
WE HAVE NEVER HAD A BAD EXPERIENCE WITH THIS RESTAURANT. AND WE HAD A GREAT SERVER, IT WASNT HER FAULT HOW THE FOOD COME OUT. I CALLED AND TALK TO A MANAGER THE FOLLOWING MONDAY AND HE SAID HE WAS GOING TO SEND ME A COUPON TO MY EMAIL AND NEVER DID. SO, I CALLED AGAIN 2 DAYS LATER AND TALKED TO A DIFFERENT MANAGER (A WOMAN) AND SHE APOLOGIZED AND SAID SHE WOULD SUBMIT THE COUPONS TO MY EMAIL AS SOON AS SHE GOT OFF THE TELEPHONE. AND AGAIN I CHECKED MY EMAIL AND HAVE NOT RECIEVED AND IT HAS BEEN 3 DAYS SINCE.
ME AND MY HUSBAND OWN A BUSINESS AS WELL (THE HOLLYWOOD LOUNGE, MASURY, OHIO) AND WE ARE NOT ONES TO COMPLAIN AND SURELY DONT TRY AND GET FREE MEALS. WHEN I INITIALLY TALKED TO MANAGER, I TOLD HIM THAT HE DID NOT HAVE TO SEND ME COUPONS, THAT THIS WAS NOT WHY I CALLED. BUT HE INSISTED AFTER I HAD SAID HE DIDNT NOT HAVE TO DO THAT SEVERAL TIMES. SO, MY POINT IS THAT IF YOU ARE GOING TO OFFER SOMETHING TO SOMEONE WITH SINCERE APOLOGY, THEN WHY IS IT THAT I HAVE TO CALL BACK TWICE TO RECIEVE SOMETHING THAT YOU INSISTED ON AND STILL HAVE NOT RECIEVED. THAT TELLS ME THAT YOU PRETTY MUCH DONT GIVE TWO HOOTS ABOUT THE FACT THAT SOMEONE HAD A BAD EXPERIENCE IN YOUR ESTABLISHMENT BECAUSE YOU CANT EVEN FOLLOW THROUGH WITH WHAT YOU AGREED AND INSISTED ON.
IF SOMEONE COMPLAINED AT MY BUSINESS, I WILL GO ABOVE AND BEYOND TO MAKE SURE THAT CUSTOMER IS HAPPY AND WILL RETURN WITH A SMILE ON THEIR FACE. I THINK YOU GET THE PICTURE WITHOUT SAYING ANYTHING FURTHER.

THANK YOU,
KATHY THOMPSON

Seated and waiting on drinks still while another party is seated after us and gets drinks and order taken.

Normally my family and I enjoy the Roadhouse but unfortunately this time we called ahead and was told there would be a short wait. Once we arrived and checked in then we were told 20 minutes to 30 minutes that we had to wait . After waiting 40 minutes my family and I went somewhere else. I feel this is unexceptiable.

On 4/8/19 my sister came in from New York after pickering up from the airport we decided to go to Texas Roadhouse for dinner over Longhorn. We were greeted and seated quickly. However it was all downhill from there. We were seated at the furtherest table possible were no one else was seated. It was around 9 o'clock. The server took our order after a long wait we had to ask another server if we could get our salads. We got our salads not two minutes later we got our entries. We didn't want to be unreasonable so we did not say anything. (I totally hate it when I do not have ample time between salad and entree). My steak was not cooked properly and it was so salty I could not eat it. They replaced it but they never
came back to check if my sisters steak was ok . She could not eat her steak it to was too salty to eat. By time I got my steak my sister was finished
with here salad so I got my steak to go. A manager never came over to check to see if we were happy with our meal.

I have eaten many times at the Roadhouse never was I so disappointed. The Roadhouse is located at 1039 Glenbrook Way, Hendersonville, Tn.

My wife and I were planning on eating our weekly steak dinner at your Arnold Mo. location today. We waited for some time until a seat was available which is customary on a Saturday about 3:45. They sat us in a bench seat which is no big deal except the seat that I was sat at was deformed and felt like there was a 1 inch by 3 inch wide board under the cushion sticking up making it very uncomfortable to sit and enjoy my dinner. When the server came over to take our order I mentioned the problem and asked if we could sit in another seat. He stepped away for a few minutes and returned and told me that if we wanted to sit elsewhere that we would have to wait at the back of the line. I told him I wanted to see the manager. The manager, a heavy set man late 40's who claimed to be the manager asked what the problem was and I asked him to sit in the seat and asked him how he would enjoy eating dinner sitting on that? He replied that he gives interviews there and he saw no problem with it in a rude and sarcastic manner. My wife and I eat there at this specific location on a regular basis or once or twice a week. I will not be back. I have always had pleasurable experiences eating at this restaurant but certainly not today. We ate elsewhere. Now multiply my experience with I am sure a hundred others experience and you have a problem. I don't know who the regional manager is but I would not employ someone like this as a manager at any of my locations. Very Disappointed!!! Robert Tullock, a very disappointed customer.

Manchester NH Texas Roadhouse. Poor management and customer service. This has been our favorite restaurant since it opened at this location a couple of years ago. NO MORE! We waited more than 30 minutes after we were done with our salads before our meals were brought out. However, my meal was brought out and placed in front of me as half a meal. A bowl of steak tips but no mashed potatoes. No explanation. We waited a good five more minutes before I could flag down someone else's server and ask where the rest of the meal was. Another good five minutes went before my server stopped in to say that the mashed potatoes would be out soon - that they ran out and were making them. Another ten minutes went by. No offer of a substitution. By now my wife had finished her meal (obviously didn't have mashed potatoes) and went to get the manager. The manager came to the table and his take on the matter was that they ran out of mashed potatoes and "he couldn't make them cook any faster." No apology at all. Just kept saying that it takes time to cook potatoes. I said I no longer wanted the cold steak tips. He said he would take them off our bill. No offer to comp anything as any good manager would have done. Just gave us our bill minus the steak tips. If I could give this restaurant a zero star I would.. My wife asked the manager why the server just dumped the plate with no explanation and why no one even offered a substitution. I have never failed to leave at least a 20% tip here but I left no tip today. First time that has happened in any restaurant. Will Not Go Back. Most managers try to have the customer leave with a good feeling that their complaint was heard. This one could have cared less and acted like it was our fault we only got half a meal. Apparently we were supposed to just eat cold steak and wait 45 minutes for potatoes to go with it. A restaurant that runs out of mashed potatoes. It wasn't even that busy. There were no lines and no waiting for tables. Now I see why

I was at 1154 N Muldoon Rd. Anchorage, Alaska, yesterday. We arrived as they were opening for the day. We ordered pickles, Steak & Shrimp, and double Ceasar Salads. We received our pickles and we barely started eating those when our salads arrived. We stopped on the hot pickles to start on the salads while they were cold and within a few minutes, there were the entries. Now we have to decide between hot entries, salads that were warming up, and lukewarm pickles. I commented to our waitress that I really didn't appreciate the bums rush, not blaming her but just commenting on what I said above. She says let me get my manager and booked it to the kitchen to tell her. I never asked for the manager and she didn't come until we'd paid the bill and were ready to leave. She said that it was "Texas Roadhouse Corporate Policy" to get the food to the customer as quickly as possible. Then she commented that the last time we were there that "I complained" then too with the clear inference that I was a malcontent. I felt like telling her try managing correctly and you'll only compliment but I held my tongue. I've never asked for something off my bill or for a refire etc. and I've eaten around the country at the Roadhouse. I can assure you that we will not be back at that store as long as she's the manager. $60.75 wasted!

A) First time - last time
B) 1 hour 10 minutes to receive meals with two calls to waiter
C) two times “your food is coming right now.
D) after long waiting time I lost the appetite
E) food arrived over cooked outside and dry
F) waiter just said Ok, Ok, Ok, Ok such is not my problem
G) manager offered discount and at the time to pay check m, Bill was in full
H) waiter retired the detail receipt when brought the credit card payment, however I did take a picture, will be attached
I) one month just opened restaurant in Buford GA , never come back again , fortunally Your competitor is close yours for long time providing excellent services

Your food is good, the services in this location it was the worst.

Alfonso romero

This afternoon, Saturday, January 26, 2019, I took my family to the Texas Roadhouse in Middletown for dinner. Normal service, normal experience until it was time to pay the bill. Our server, Brittany took the slip and my credit card to charge for the meal. After charging my card, she came back to the table and said that she thought she had only charged my card for half of our meal. She said she would return and charge my card for the difference. She came back with the receipt and when I looked at the new charges, she had charged my meal to the bill twice. I asked for a manager and a male, I believe his name was Dennis came to the table, acted like this was nothing, and said he would just remove the catcus blossom. I feel that between the confusion and multiple charges, the double ringing of my meal and the nonchalant attitude about the inconvenience of being charged/recharged/fixed etc is unacceptable. In addition, the monies will be holding up my account until Tuesday or longer. This restaurant is over an hour from our home and in an area with several other choices to eat, shouldn't treat customers in this way, ever. Very disappointed.

the food was cold they had no ice tea no baked potato no glasses for drinks,restroom was filthy no one seamed to care.

I ordered the chicken fried steak. The temperature was just warm, the coating was very hard, and the meat very tough. You've heard the phrase "it was so tender I could cut it with a fork?" Well, it did not apply hear. The rolls were good, as usual. I don't believe I would ever trust them with a chicken fried steak again.

Went to dinner tonight and order the Roadkill with onions & mushrooms, no cheese. My colleague ordered plain road kill, no mushroom, onions or cheese. Her's came with cheese and no mashed potatoes. Mine came with mushroom, onions & cheese. They never offered to remake the orders or take them off the bill. I even told the manager, still no customer service. Getting to be a lot like outback

Had a carry out order and when I arrived home we had no butter, sour cream, and the rolls weren't cooked all the way, as well as our steaks. I ordered 3 med well and they were near rear. Wasn't happy at all considering we drove over 40 miles to get there and then 40 back home because we absolutely love Texas Roadhouse..... Thank you

We had family visiting from North Carolina and Minnesota. We were a group of 12 including one 4 year old. We waited for a table for more than an hour. Did not get to sit as one large group but were split up into 2 seatings of 8 and 4 without being able to enjoy a meal with our whole group.(That was the whole point of going to dinner together.) Waited more than another hour for our food (so long, that my daughter and her husband decided not to even order as they needed to get the child home to bed. By now, the time was almost 9 PM. The waitress (Shardonnay) forgot child's apple juice twice. Never came back to check on our drinks or ask if we needed anything. Mixed up drinks and all kinds of stuff at our larger table of 8. She was quite obviously overwhelmed. We asked for the child's food to come out first as she needed to eat. Her broccoli was cold. The waitress never brought the apple juice. Some man heard us talking about it and brought it to us. Don't know if he was another server or manager or what. Pitiful service. Terrible experience. Texas Roadhouse is usually my personal preference but last night's experience was just awful all the way around. Probably going to be a while before I recommend TR or go there myself.

We ordered our food from the Shelbyville Rd location near the Mall. Our food was cold, we received no drinks even though it was on the online order. The girls were nasty, hateful. We received no butter for our rolls, we had sweet potatoes asked for butter none on it or with it. Ordered a burger that tasted like it had been sitting for a while and cold. Steak was rubbery. Poor service.

Not good service at all, all the way around.

Place is disgusting, the one on north cliff dr in Brooklyn Ohio served you brown lettuce and will attempt to hide it under a shit ton of cheese. Constant issues with this location, from not putting in our orders, to serving old food that should be in the garbage and not in customers mouths.

First off I tried for almost 45 min. to get through the Palm Bay Location . Know they do not take reservations but, I had a party of 11-12 coming and wanted to give them a heads up. The phone rang and rang never picked up. That being said when the 11 arrived we were seated all at one table but, no one could move we were packed so tight. If the end person needed to use the rest room four others had to get up. There was issue about using a coupon offered for a free apperizer which we had trouble getting on our phones and internet. Will say the manager did agree to give them to us as he to could not pull it up. Thank you for that. The waitress Leah could not have been any friendlier or helpful. Know this is hard for a large group and finally the manager knew she needed help with this group of seniors. Must say the food was good steak the best and even gave one in our party his birthday sundae. The music was very loud now remember this was at the opening time 4:00. Feel we could have been put at another table or at least two put together to make us comfortable. We will have to think about here again when we meet. Thanks for the nice staff and the free apperizer but, felt more could been done.

My wife and I dined at your restaurant on I35 in Denton Tx tonight. We both ordered Steak and shrimp with a salad. The young man brought our order and I informed him we were ready for our meal as we have not been served our salad as of yet. He continued to place the dinners in front of us and literally yelled across the restaurant for the manager to come over to our table and left. The manager arrived and I informed him we were not ready for our meal as we have not been served our salad.
He took our meal and left the green beans on the table. Our salads arrived and once we were through the main course was delivered. The waitress asked me if I wanted the green beans, I replied yes however I would like them to be hot. She took the green beans and brought more. When she returned they had put sour cream on my potato which I told her when I ordered I did not like sour cream. Once again she took my plate and went back to correct my order. It was finally delivered to us in stages.
We never received bread that we had requested and my wife failed to receive her A1 she asked for on two separate occasions.
The waitress brought our bill and placed it on the table without asking if we cared for dessert.
At that point we were just ready to leave. We are retired and never think we deserve anything free, however we felt as if the manager should have at least offered us a dessert or taken a portion of the bill as a kind gesture due to the poor service we received.
We were offered nothing.
My wife and I dine out 4-5 times per week and frequent your restaurant often. After tonight's experience, the both of us are extremely discouraged with the service we received and didn't even get a heart felt apology.
As stated in the aforementioned paragraph, we are not out for a free lunch but we do want to voice our dissatisfaction with the young that served pur meal and the manager.

Thank you

Kenny Miley
214 876 5085

My family of 14 in our group The majority order 10 oz ribeye steak when brought to us the ribeyes were 1/4 “ thick. My was cold they were 3/4 of the steaks were fat fat. I know the steaks have some fat but this was beyond redicalus I was very very disappointed All they had to eat was about 4 bites I don’t plan to return anytime soon You might want to check with them. Rock Hill SC

$90.04 spent on 1/22/18 awful food, beef tips were tough and sirloin steak was nothing but batter and Geisel today on 1/29/18 spent $95 plus on 2 kc strips and a prime rib those all came out 10 min before a chicken critter salad. steak dinner had almost been eaten before salad came out. Loaded bake potatoes didn’t have sour cream on them and just a scoop of butter a little bit bacon bits and cheese. Manager took salad off bill but couldn’t even come to the table to apologize for the mix up!! Poor management leaving the waitress to deal with the problem. We have spent over $350 just in the month of January and not sure we will be going back anytime soon.

Went to Texas Road House last night. Waited 35 minutes to be seated and 30 more for the food. Ordered a 16 oz. ribeye, medium, with a loaded baked potato and salad and also bought a combo platter for everyone(9.99). When the food finally arrived it was lukewarm and the steak was still bloody from undercooking. Asked to have it fixed and they took another 15 minutes, took my potato, brought it back with a bowl of corn. For 35.00
I'll have to think about it next time. I want you to know that the time before it was great and so were the sides, which, by the way, you don't offer the ones ALL of us enjoyed so thoroughly the year before. Dennis Merideth

Did call ahead seating. When arrived told our table was ready be just a few minutes. We sit down. 50 minutes later after talking to a jerk of a manager we were seated. They sat parties if 2,4,8, 10 and 20 in front of us. Both steaks were well done and burnt. Ordered med well. Mushrooms cold, sent back. 2nd steaks, one ok, other done, burnt again. Never got my mushrooms. Brought first time out of state visitors us. Never again for any of us. Server lost a lot of money due to bad kitchen staff and manager. We left her about a 25% tip.None of it was her fault. I think the slow food delivery was done on purpose by the manager. Arrived 7PM, left at 9:50 pm I didn't finish my meal because every one else was ready to leave. Also they kept turning music up so loud u had to scream for a server to hear you.

Visited on 08/15. Actually sent a letter to the restaurant and NO response at all. Took server a while to get my beer had to ask. Asked for a1 for my steak. Server forgot. My whole family was done and my meal was cold when I finally received. Lastly paid with cash the server said do u need change. Yes and he brought it back and my change was 13.56 he brought me 13.00 no change and there was a charge on my bill for bacon for my cheese fry when I only asked for it to be on the side I still have my receipt and paid 56.44 and not responded to from management at that location as of now

My family went to the Texas Roadhouse in Lexington Park MD. The service was was awesome, the food was great, and our table was full of ants! I don't know how management could not know there was a problem, we alerted our server to tell the manager, we paid our bill and left. We were there on Saturday Sept.02, and this is still bothering me, because we hardly ever go out to enjoy a great steak, but the ants ruined it, I felt like we were outside at a picnic table fighting off the ants. Boo

My favorite place to eat. I usually go to the Monument location. Since I move close to the powers/carefree location, we decide to go there. We are a mixed couple, I'm not sure if that was the problem. We were early and was seated in a undesirables location in the restaurant.

We asked for a better table, the host had to go back twice to asked if we could be seated in that area but their were others people setting there. She stated that area was closed but people were sitting in both areas. My favorite meal I almost always ordered from the Monument location, I order there. While walking to my car I started to getting sick. Was up and down most of the night. A $30 meal. Will never go back.

We eat at the Somerset location often. It is the best steak house in town. However tonight we were served our steaks without the baked potatoes and we're not ask before they served our food if we would like fries since the potatoes would not be ready for our entree. The manager was rude and very unprofessional when my husband ask why would you not wait until the potatoes were ready or just let us know so we could get anothe side. No problem would have occurred, we are buisness people and understand that some times you get very busy, but the rudeness was unacceptable. Reno's is down the road not as good food, but we will not tolerate rudness.

This is my 3rd time coming to Texas Roadhouse & I'm highly disappointed in the service. I ask every time for my steak to be medium and they always bring it out raw and barley even cooked and then I wait 15 minutes every time for my new steak to be made. Also they never take it off the check and just blow it off like it's nothing. Will not be returning to this place.

From the moment we walked in as a party, Melissa who's a women in charge was very rude. We couldn't request a waiter or waitress because she said no. I talked to Randall a guy in charge and he had just popped up said no one was rude and that we were lying. He also told me that he and a partner are corporate, so if anyone complains the phone calls go to him so I decided to google that being from a small town like Decatur, Alabama. I refuse to eat at my sisters birthday dinner because they've been so rude with the lies, that I'm scared to eat.

I love Texas Roadhouse food but the people in charge seem to play the racist card, thanks a lot, I won't be returning until the service has changed!! The store is located off the belt line in Decatur, Alabama. Why aren't there any other races as managers anyways? This is so ridiculous because they're laughing in our faces!! I usually leave at least a $20 tip but I won't be leaving anything! Today since its my family I was going to leave a $50 tip. Thanks for nothing Texas Roadhouse.

I recently went to Texas Road House in Springfield Ohio for my birthday. This is a super special day as I have lost over 40lbs and Saturday is my day to treat myself once a week. I had been so looking forward to a nice dinner with my friends and family . We placed our order and things seemed to be going good bread arrived, apps and salad as well. I had ordered a steak medium well and it came very well done and black! I asked the server to please send back and cook up another steak done to my liking.

Well quite a while went by before I finally got my steak meanwhile my friends were almost done with their meals and I just sat there watching them. Finally another steak was brought to our table and this time it was rare inside! well I surely declined that steak too, so only having a potato and salad for my special birthday dinner was not what I was expecting. Never once did the manager come over and explain they were sorry at all even the waiter said nothing. I am very disappointed as how things were handled and there was no concern for the short comings. I will surely think twice about coming back to a Texas Roadhouse again.

On 6-12-2016 my family and I was dining in at the location in Horn lake MS.The wait time was only 10 minutes and the server was extremely nice. Our complaint was the wait time on our meals we ordered the road kill with mash potatoes and a Caesar salad, a three piece fish meal and a kids meal and it took extremely long for our food to come out I asked to speak to a manager she was extremely nice but she said that they busy busy busy and we still waited another 20 minutes ridiculous. We dine here all the time but this last experience on 6-12-2016 I don't know.

I ordered the fish and chips. It came promptly, and I asked for malt vinegar. It seems that the Ithaca, NY Texas Roadhouse does not consider malt vinegar a condiment for fish and chips because, as the manager explained, we don't often get asked for it. I guess that you don't consider a customer's request important unless it falls within your narrow view of what goes on fish and chips? Good grief, I can get all the malt vinegar I want at Long John Silvers, and I thought that Texas Roadhouse was a couple steps above them. Obviously I was wrong. Don't get me wrong, the fish was very good, and the waitress was good, but I had to take my meal home in a doggy bag so I could enjoy it with malt vinegar, and this completely ruined my dining experience tonight with my family.

My complaint is in regards to the Texas Roadhouse in Crystal Lake ,IL. Just wanted to make you aware there are small moths flying around the restaurant! Not an enjoyable place to go when your swatting moths while you're trying to eat your meal or have a drink at the bar. My husband and I have been loyal customers since the restaurant opened but wIll not be going back! Bugs and food don't go together at all. I'm surprised the Mchenry County Health Dept. has not been contacted.

5 of us meet every Tuesday evening to eat out. We met at the Roadhouse and were surprised that we did not have to wait to sit down, was not busy at all. We requested a table but were told we would have to sit in a booth so the waitress could serve us. She took our orders and we told her we needed silverware and napkins to start on the buns and butter, said she would get them. Mean while we were waiting for our drinks. Finally had to search out the waitress to get our drinks, still no silverware, got those when the food came which we reminded her about again.

The salads came and were mixed up with the table behind us ? Two in our group ordered steaks which were very tough, and a order of chicken was hard to get off of the bones, seemed to be under cooked. Complained to the manager were educated on the cuts of steak. The person she was telling this to was old enough to be her father. This was at the Texas Roadhouse at 2513 Plaza Court, Waukesha, Wi.

I left several birthday cards on our table and when I got home I called and no one said they had or had seen the cards. They got thrown away, but somehow the waitress got her tip. You couldn't miss these cards. I had them under my to go box and forgot to grab them when I grabbed my food. Went back and talked to two managers who were obviously covering for the bus boy/waitress. They never even checked the trash, or checked their employees belongings to see if they had the money/gift cards in their wallets. This happened 4/9/16 @ approx. Between 5:30-7pm. Any cameras in the building to help find the thief? Please help! Attached is a picture of the cards on the table. Thank you!

There is a manager there by the name Kayla humphrey, the Merritt Blvd Dundalk MD restaurant. She treats her employees terrible, her boss Chris, does nothing, just stays in the back and let's her run everything. They have lost 8servers because of this manager. She needs to be fired, nobody likes the way she treats them, her customer service is terrible. We bring alot of business there, if something is not done with her I will contact someone higher, than corporate! She is very disrespectful. I've had many people complain about her and nothing is done. I'm sick and tired of my daughter coming home stressed and crying because she works very hard and this girl steady picks on her for no reason.

There must be a specific script the staff is trained to use with customers. For example these are just a few questions: Have you been here before? What is your favorite dish to order? Are you doing something special and fun tonight? Our waitress asked if we were doing anything fun tonight two times within a 30 minute time frame. Obviously it was extremely odd to answer the same question twice and she didn't seem to remember or notice that it was repetitive. The staff interact with customers in a mechanical and insincere manner which is extremely obvious, insincere, impersonal and unprofessional.

We love the food, however the repetitive and scripted questions are definitely very Intrusive and annoying. How about backing off from the script and instead put the focus on effective and efficient customer service? Please consider leaving out the 8 - 10 probing questions since It totally ruins the ambience of going out to dinner, which is supposed to be the fun thing for the night. I don't think we'll return since we literally feel hassled by the unnatural questions. You should make it easier to give feedback on the dining experience, as well.

My wife and daughter and I went to your restaurant on Saturday 3/5/2016 around 8:30 pm. We visiting the restaurant that is located by our house in Pasadena Texas. I would first like to say that we have visited this particular location many times and never had this poor service nor have been so rudely talked to before. My wife had ordered the roasted chicken dinner and the first time it had come out pink and under cooked. The waitress apologized and said she would bring out a "new" fresh chicken.

In a matter of 5-10 minutes the manager came back with the same piece of chicken and still pink. My wife was upset and told him that she was not going to eat the pink chicken and would like for him to bring a new cooked chicken. He acted as if he was put out and said it would not be until another 10 to 15 minutes before she would get anther chicken. We said ok because she was not going to eat the raw chicken.

About 10 minutes went by and my daughter and I were done with our meal and my wife said to me to forget about the chicken and she just wanted to go home. I called my waitress over and wanted you to know that she was hiding out in the kitchen because I saw her from afar looking at our table from when the manager first brought us the raw chicken and avoided coming back and checking on us. I had to raise my hands and flash her down to come to the table and bring us our ticket.. She said ok and walked away.

About 4 minutes later they came to the table and said he could wrap the chicken to go and we told him we were done with the raw chicken and just wanted to leave. He then proceeded to argue stated that the chicken was not raw and that company"s policy was not to serve raw chicken.. I told him it was raw and he said I was mistaken. I ask him if he knew what Salmonella was And he said yes and I then told him serving raw chicken contains Salmonella and he just chuckled. I told him he had poor customer service and that he was in the wrong line of work. He ask me how he was rude and my reply was If he had to ask then he should not be a manager.

He then said thatI had a bad attitude and if I felt that way and "I could just leave the restaurant." My wife reply "your not telling to leave instead we were leaving on our own free will. This experience alone makes us never wanting to return to this restaurant.

Call ahead at 5:50 to let them know 20 people would be coming for a b-day celebration at 7:00. Got there and had to set there for over a hour to be seat and we continue to wait when we got in side until they finish singing happy b-day to another customer. Then they seated us next we waited 20 more min's until someone came and took our drink order.

Then 25 min's later took our food order and the people that had salad it came out with the food order an but i never receive my salad then next the ribs was burnt and hard steak was red and bloody we ask for well done. They was supposed to take it off my receipt but they didn't. The experience at the College station Texas roadhouse was horrible and we are never going back they treat minorities bad at this location.

This past Saturday we went to Texas Road House, I had a gift card that had $8.83 from a previous stop which I gave to our server along with a new gift card to pay our bill. The server came back & told me there was no balance on the $8.83 card even though I showed her the receipt from the other transaction. She kept the card and we left the restaurant $8.83 poorer. Needless to say I will not be going to the road house ever again, and I will be informing family and friends not to spend money on gift cards for me.

On Saturday, February 13, 2016, I took my wife to the Texas Roadhouse location located at 5012 N. President George Bush Freeway in Garland Texas. It was approximately 1:00 pm when the following incident occurred. This was supposed to have been a very special valentine gift to my wife. We were originally planning on doing this the following day, but due to other commitments at church and family we decided to do this on Saturday instead. My wife ordered her entrée and I ordered a Country Fried Steak, making the comment that I normally order steak, but this sounded good since I haven't had one of those in a long time.

When I received the Country Fried Steak, it was tougher than shoe leather. I had great difficulties even cutting it and attempted to chew a few pieces and ended up having to spit them out. The meat was just too tough to chew. Even though I tried a few different places on the steak hoping it all wasn't tough, I finally realized there was no way on earth I could eat this. It was definitely the toughest steak I ever attempted to eat in my life. I told the waitress I didn't want to complain, but was there any way I could get something else instead, since I couldn't eat this.

She began to argue with my wife and I that had already eaten some of this and I should not have eaten as much. I told her that I hadn't eaten any of it, as I couldn't even chew it and had to place the partially chewed pieces back onto the plate. I showed her the pieces on the plate and she continued to argue with my wife and I. She got my wife so upset she couldn't finish her meal. I never got to eat any of the Country Fried Steak. My wife finally had enough and told her to get the manager. We told the manager what happened and that the waitress was extremely rude toward us both.

The manager told us that he would take care of the bill at that point, then several minutes later he comes back with a bill for us in which he took my entrée off only. He told me he was taking care of this for us, especially since my wife never finished her meal, as she was very upset over the whole incident. We ended up having to pay for her meal even though they ruined our dining experience for us. How embarrassing in front to all the other dining patrons there! We were flabbergasted over the entire dining experience. The manager said he went back to the kitchen and talked to the person who prepared the Country Fried Steak commenting that the Country Fried Steak he prepared wasn't tough.

After the experience we had, why would I have expected any different response from them. A truly bad dining experience on what was supposed to have been a pleasant valentine celebration between my wife and I. Maybe we should have gone to the Outback Restaurant next door. Surely, it wouldn't have been any worse of a dining experience. If I would have thought of it I should have taken pictures of this and sent in to you, since these people didn't seem to believe me. All I have to say is that my wife and I are not happy campers over this incident.

It has come to my attention that Texas Roadhouse in Ashland KY is hosting a fund raiser on 1/13/2016 to help pay for medical expenses for a person who is known to sell drugs, this same person at his own hands overdosed. I have always enjoyed your restaurant thinking it was a safe family restaurant. Eating there on a weekly basis this will no long happen and it will be made known to family and friends that your company is having and supporting a fundraiser for a known drug abusers and dealers. I will miss your establishment.

Went to dinner on 12-22-15 with a group of four for the holiday season. 2 from our party ordered a steak dish and the other two wanted a little steak and shrimp. While looking at the menu we saw a special for a 8oz sirloin and shrimp combo. They both said that it look delicious and was definitely enough to fill them.

They ordered it and 10 minutes later the waiter came over and said they didn't have that on the menu anymore. We had to settle for a 6 oz piece which was fatty and grizzly. It was not edible. The whole piece of that steak was fatty. The shrimp were extremely spicy and it didn't say it on the menu. We were very dissatisfied with Texas Roadhouse. Sorry for complaining but just thought you should know.

I want to start by saying that this is my first ever complaint on a restaurant. Went to dinner with my family last night at Texas Roadhouse. When I got there we requested a high chair for my 2 year old. We counted 5 families that came in after us and were seated before us, we checked again and were told we had to keep waiting since we requested a high chair. Our family never experienced this before at any other restaurant, just sounds to me that we are low priority because we have a toddler. After waiting a long time for a table we finally got seated. Ordered appetizer and drinks, got the appetizer fairly quick but no forks and plates.

15 minutes later, still no forks and plates and can't find our original waiter. The appetizer was cold by then, still no order placed for our entrees either. By now our kids are hungry and fussy. At that point we just told the Manager we were leaving, it was just not a good experience at all. Just 2 weeks ago we purchased $200.00 worth of gift cards for Christmas gifts. I understand holiday season makes busy nights at restaurants but what we experienced was just very poorly managed. You lost a customer who dinned frequently at your restaurant and who frequently purchased gift cards for friends and family.

100 words isn't enough, but in a nut shell, your manager and 1 wait staff like to lie, are confrontational, and don't belong in the business. We wanted to have a birthday dinner at the Coon Rapids, MN location. Party of 9 with call ahead seating.While waiting, they sat a party of 9 with NO call ahead, and sat them together, then tried to seat us a part. We were missing a couple members of our party, which is no excuse, NOBODY makes a birthday party reservation and doesn't fulfill it. I was very specific as to why we were waiting for the other members, trying not to take to much time with a 1-month old, if we were seated when they arrived, it would be much easier. When I noticed we were not going to be sitting together and the party they rudely sat be fore us were, I said it was asinine! The wait staff told her manager I swore at her. I told the manager the same thing, knowing it would do NO good to talk further about it, I walked outside. The manger FOLLOWED me outside an became confrontational with me, telling me not to swear at his staff and make them cry! The girl was standing at the counter smiling with out a tear shed! My whole family can verify this! We were TOLD to leave. I drove 40 miles to be treated like garbage, and I will let everyone I know of this experience.

This was our first time visiting the Texas Roadhouse in Arizona, located at 8510 S Emerald Drive. We have eaten at the Texas Roadhouse back home in North Dakota. I have ordered the Road Kill many times. This time the meat was burnt on the bottom side, along with the mushrooms. I inquired about the mushroom to Jordyn, our waitress. She said the mushroom looked the same as always, but offer to bring out another order. These mushrooms, with the exception of possibly 5 or 6 came out charred too much as well. I gave up! Just letting the issue go, for I was afraid of having someone do something worse to my meal. Needless to say, I was not pleased with the meal. I paid the bill, but didn't tip the 20%. as usual. I really don't like to complain; but feel this was not a fair deal. It will be a long time before we return to the Texas Roadhouse and it will be at some other location if and when. The welcoming was great ~ the lady that seated us was friendly and welcoming also. The cook and the waitress have some areas to work on. Thank you

I just wanted to say that due to continued unacceptable service at the tyler tx location we will never be returning to any texasroadhouse location ever. I can't even count how many times I have gotten my takeout order home only to realize that half my order is missing. And when I call in to talk to the manager he says unless I drive back to the restaurant immediately he can't do anything. Which is quite rude considering I drive 45 minutes to the store one way. The manager has gotten quite belligerent over the phone and he says either deal with it or don't come back. If his attitude is really don't come back then i don't think I care to support a company with that opinion. Tonight I tried to call in an order, pressed 4 to make an order as printed, had 3 different people answer and ask what I wanted, said to place an order then they throw me on hold again. After 5 minutes of being passed around like that I hung up and placed my order elsewhere.

I took my daughter to Texas Roadhouse the other night. The hostess totally ignored us until I had to say "Welcome to Texas Roadhouse." She didn't care and we didn't even get a hello. After 3 different couples walked in and was seated immediately, I should have known something was wrong and just left. Instead, I went to the hostess stand, again, and finally we were seated. I ordered a steak and my daughter ordered the ribs. My steak was 100% FAT on a bone and my daughter's ribs were burnt. I asked to replace the plates letting the wait staff know about the disgusting food. They took the plates back graciously, but when the waiter returned our plates, he said "I told the cook to hold the spit." Why would he want to say something like that?!?! I didn't want to eat my meal after that for fear that there would be some chef's spittle mixed in with my steak. By this time, I just wanted to leave which we did. That was $70 down the drain as neither me nor my daughter enjoyed ourselves. The worst part about this whole experience is that I still think that Texas Roadhouse has the best steaks in Phoenix.

Dirty bread plates no steak sauce no refile on bread for dinner sweet potato had butter on it when I asked for no butter chicken under cooked steak over cooked no refill on my drink water did not return until bring the check. Had a really bad experience at Texas Roadhouse.