AT&T Complaints Continued... (Page 26)

I'am filing this complaint due to AT&T Being either unreliable and completely inept as to the problems of replacing a phone i purchased through their company , i had a palm phone which i was trying to get the product replaced and have been met with a stone door as to doing so , now my phone is completely dead and i'm looking at spending extra money to get another phone when the product was clearly a faulty hand set and when trying to get help in dealing with it nobody could help let alone customer service or even the store branch where it was purchased , now i have no phone and very little money to do this and should i do so it will take awy from my family holiday season ...

Thank You , Sincerely Andrea C. Reynolds

Just wanted to let you know an issue that was going on for 3 month with your company and about your employees who not helped me resolve an issue with. Every time I call and they listen to my problems and promised me everything will be done and no calls backs from each of the previous people who promised to help me and call me back the next day,ather from the mangers and supervises.
I had to windup calling back myself each time with hours of holding on and never getting my situation resolved.
. I spent a total of approx. 100 hours on the telephone in 3 month with promises that were not kept... People always call to complain about service but I must write to tell you that I’m went to the hospital twice because the way of AT&T doesn’t care about the customers
. If you would like to contact me with regard to this whole experience please feel free to contact me. at 848-565-5527
Sincerely,
848-565-5527

For being a telecommunicatikons company, AT&T has one of the worst customer service departments I have ever dealt with. First one must hold on the phone for a good 20 minutes before reaching someone to speak with, then it is usually the wrong person or someone who lacks any sensible knowledge of the guestion being asked. When a person finally reaches the right department it takes a good hour to get any order changed. I recently attempted to upgrade my cell phone service. In ther process I discoverred that after being a customer of A T & T Uverse and Wireless Phones, the
wireless phone department showed me living somewhere in Shaumburg and the next time I called I was living In Independence Ohio. I life in Lisle, Illinois. The first time it took over an hour to do the necessary paper work to upgrade my phones to the I phones. Upon completion, I was told I would receive the phones the fallowing day, One week later after I did not receive the phones I phoned again and again waited endlessly to get throujh. When I finally recached the correct person I was told that I was supposed to go to my e-mail to accept the terms. No one told me that on my first call and I don't look at my e-mails regularly. After we finally get that straigtened out I asked the individual how I could make a complaint about the service. She told me I had to go to an AT &T store in Independence, OHio to file the complaint. I told here that made no sense because I lived in Lisle Illinois. She checked your records and they showed I lived in Ohio, I again worked with her to get everything corrected. I then went to an AT & T store to file a complaint and they had no idea what they were supposed to do. They callled AT & T customer service only to get the same run around for about an hour with nothing to show for it. I then fround this on line.

IF AT&T DOES NOT GET YOUR TELECPHONE COMMUNICATION DEPARTMENTS IN ORDER YOU ARE GOING TO LOOSE MANY CUSTOMERS. I ALREADY KNOW OF AT LEAST TWO THAT HAVE LEFT AT&T AND I AM VERY MUCH ON THE VERGE OF DOING THE SAME.

It's about AT&T--of course...the company with THE worst "customer service" in the world. I just spent two hours on the phone with two different techs (escalated up to a level 2), trying to solve a problem with not getting email from a business client that I've routinely received email from--four emails I was expecting didn't even make it to the AT&T server, and I'd already investigated with the client to be sure the problem wasn't on their end. First, AT&T tried to tell me it was my fault: rule #1 in their training manual must say "always try to blame the customer" because I was using the wrong version of Outlook.

Then they wanted to take remote control of my computer to troubleshoot--I refused, not only because the problem isn't on my computer, it's on their server, but also because I don't want them to screw anything up on my computer, which they almost always do. Then I asked for a level 2 tech, who tried the same routine. I then asked if she could check the sender's email address to see if AT&T had somehow blocked it. She said no, that AT&T couldn't block sender addresses....and backed off that claim when I asked how AT&T blocked spam-sender addresses (which they do, but not well at all, witness the 100+ daily spams I'm getting this week).

The coup de grace was when I had to tell HER that sbcglobal.net runs on the Yahoo platform....and this is a tech, let alone a level 2 tech??? I'm now going to drop my last account with AT&T...they don't care a whit about their customers, and never have. Thank God it looks as if their T-Mobile acquisition isn't going to go through, AND that it will cost them a bundle to get out of it....which of course they will pass along to anyone stupid enough to continue to use their "services."

I have uverse put in for all services on 08/03/2012 during the first month my services would go off for periods of time when it rained or got cloudy on Sept 042012 I called as the service in my kitchen tv thats houses one of the wireless receivers did not work After time on the phone to see if we could get it fixed it could not be fixed and they had to send a tech out on 09/04/12 when he came we were told that we had the wrong modem and we were loosing signal He replaced the modem and then went into our downstairs family room and pulled on the wires that were placed for a box on initial installation he then could not get the TV to go on and finally gave up and gave us a wireless receiver. Know I am getting charged for the repair and a $110.00 charge for a computer outlet that was there on installation and a 99.00 repair I should not have to pay for these acct chages as apparently the u verse was not set up right on installation I want these charges removed phone number 773-774-6752 I spoke to a supervior and then a manager who told me the repair charge can be removed but the outler charge has to remain . Waht kind of business is this I am wondering if I should have stayed with comcast I do not see a new outlet by my computer that was put in

I ordered it online and they never check with me the shipping addrres so they send the phone to wrong addrrs wich i dont even kno how they got the addrrs, so i waited pr 3 weeks and cAlled them and found out abt it
So they said we will open a investigation case and we are ordering new phone now wich u will receiece in 10 days
After 10 days i called them and they didnt send the phone cuz they need to find the first one that they sent to wrong addrs etc and they said they cant do nothing for me until they find the phone untill tjey locate the fkg phone
I have bussinnes acount and my phone isnt work it has pass 1 month and no phone
Im with att for 3 years and when i need them they say
Sorry nothing we cant do and i paid for the phone allready anf they cant credit it back
They made mistake now im paying for
They said : you can buy new phone for the hole price woch is 700 but i allready paid for one phone etc
So now im here with phone that doesnt work
I hate att
Paulo
Millena inc

On 11/13/2012 I needed services to swoop phones because of shattered glass at location, AT&T 3329 Oak Lawn Ave., Dallas,TX. I was unable to get the proper assistance and was told to take the phone to an Apple Store. After arriving at the Apple Store I mentioned I had phone insurance from AT&T. I was directed to the 2nd AT&T Store at 1030 North Park Center, Dallas, T 75225. I was given a card to contact AT&T support to issue me a new phone.

On 11/14/2012, I received the 4G phone, however had problems making connections. On 11/15/2012, I returned to the Oak Lawn store to get the 4G phone set-up. I was told I had an hour wait and the store representative (Jeff) made contact from the store phone to the call center to assist me. The person from the call center stated I needed assistance from someone else because it would take longer to get me set-up on my cell after communicating for at least 15 minutes or longer.

I was switched to another gentlemen that was surprised how I was treated in the store, and on the store phone. We were on the phone for at least 45 minutes and I was passed to an Apple advisor by the name of Jerry Pensleywho took my email address and mentioned to contact him when I got home. In the meanwhile, I had requested for a store manager three (3) times and was never assisted. The associate Jeff who made little contact and assistance was extremely rude and kurt. Jeff mentioned if a representative could not help then a manager would intervene. Jeff was the representative and his assistance was extremely poor and a manger was never called. I was on the AT&T store phone for at least an hour while other calls were coming in on AT&T phone service trying to get my phone activated. As I left the store Jeff mentioned did I need any assistance, and was I taken care of.

My answer was "No". Jeff, personality was very nasty and anyone who cannot conduct themselve in an orderly fashion dealing with the public give the establishment AT&T an unreliable name. I have never experienced a problem with AT&T from the many years I have had service. I will not recommend AT&T to anyone and may consider changing services.

Look to hear from you soon.

I would call and talk to AT&T about this but I was but on hold forever and could never get through. Two weeks ago I had U-Verse internet and cable installed in my apartment. The man who installed the equipment was friendly and very helpful but the way the he set everything up was a disaster. The wires were all tangled together. Every time I try and disconnect a wire everything falls off the shelf because he just left everything in tangles and in a cluster. I would expect him to fully do his job and leave the place looking better than he found it because I had the wires before neat and clean. But what really angered me was the fact that he set all the equipment on TOP of my new BLU-RAY player. And for some reason it is not working. I would think someone who works with electronics would know better than to put that much weight on top of the Blu-Ray player. I am not the person to complain but I am very irritated with such poor judgment he displaced.

Our monthly service with AT&T is $9.57 which includes Unlimited NW Call Plus . We were told that with internet it would run us about $60.00. OK, no problem. We tried calling out but had to dial 1 first , so we called AT &T and wanted to know why we had to dial 1 first. They said we had to dial the 1 first but verified that we had unlimited calling. Opened the bill today and instead of $ 60.00, the bill was $ 170.72 . Got on the internet with AT &T Chat and spent 45 minutes just to be told in the end that I would have to call a number on the phone. Of course, it is night time and I have to call back tomorrow. I am upset that AT & T has misled us about their fees and what they included, that I spend 45 minutes of time to be told that I would have to call another number, and that they are over charging us for services we need. We did not ask for the Long distance service, why would we need it with Unlimited calling? The rep could not answer my questions. Lies, ALL LIES !

My dsl internet service was disconnected without my consent for Uverse Internet plan. It was installed but my regular wired phone service and my old phone number were also disconnected without my consent for Uverse Voice. I want my my regular wired phone service back or I will have to change to other phone service company. AT&T lied to us and I feel like there is nothing I can do about it now. I have called customer service at length but no response and a very long hold time is all I got for my efforts!

I recently got out of the Marine Corps and I'm now a full time student. I am unable to get internet in my home in order to do school work and pursue my education. I was told that there is a cap on how many people they can give internet where I live, but I talked to a friend that's an engineer for at&t and he told me to file a complaint in order to get this issue resolved. He said that at&t will increase the cap in order to give me internet in my home. I'm a veteran and a full time student, and I believe that they should be able to work with me. I've been a customer for about 3 years now and hope to have this issue resolved as soon as possible.

I have been a very good customer but continue to have issues with no resolution or a sense of urgency from AT&T. This organization does not have the capabilities of servicing a customer from a start point to a resolution with out going through therr ridiculous processes. I currently have an issue with a AT&T line and live box hanging in the middle of the alley due to the City of Dallas moving a power pole. Trying to explain to customer service was a nightmare as I was transferred to multiple divisions including billing. After being on the phone with these folks for two hours they finally were able to book a service tech. They arrived the next day and understood the importance that that the line hanging in the middle of the alley needed to be relocated so the customers hooked up to this live box would not lose services.

They did not have the capabilities to move the line and called in another department to do so. The next service tech showed up to explain that the active line hanging down from the powerline in the alley was acceptable and he was not going to move it to the new city power pole. He went on to send in a message that his job was complete and I received a text message indicating my services were resolved. Since I have had Uverse TV, Internet, Phone I have been with out services for 9 days this year because of incompetent service techs in the field. If you want a company that provides customer service and solutions to issues you will have with this provider , please do not pick up the phone and call AT&T Uverse.

On Jan 16, 2015 my 88 yo widowed aunt was billed for IDL Teleservices on her AT&T bill for a recurring $4.95/month plus fees. She has no computer and allows ALL incoming calls to go to voicemail because of scammers (ie she did not "sign up" for services). Thanks AT&T...just so you don't feel lonely at the top I did file a complaint with the FCC and Florida State Attorney General's office. Happy New Year.

My phone don't answer sometime it drop calls it don't pick up apps at&t app expire etc but i have to pay for service from july-oct without int they say that a part of the contract i will pass the work about these service i will never call for any service from ar7t again soon as my contract is up i rather use a government phone. I am so so so so so disappoint with at&t with all these bad bad bad service so good bye in november i wil be filing a complaint with bbs and whom ever will listen and do something about this rip off.

I talked to a gentleman about getting only internet that was compatible with Netflix. He signed me up for a $34.95 promotion that was going on which included home phone. I told him that I only wanted internet and he told me that I did not need to use the house phone because it came with the internet and it was a bundle. I looked at my e-mail and it stated that I have my own house phone number and everything. I called back today (1/19/2015) and told the lady that all I wanted was internet compatible with Netflix and it was cheaper than what the gentleman said it was going to be. If I did not call back then I would have been paying for what I didn't want.

In 1953 my wife and I became Ohio Bell customers. During 61+ years since then (until 12/26), we've had service from various Bell operating companies or ATT.

For 23 years in Austin TX we were SW Bell/ATT customers -- 2 land lines, TV, internet and 2 cell phones. Poor TV and internet quality compelled cancellation of those 2 services. But land line and cell service continued with ATT -- despite the annoyance of static on both land lines following virtually every heavy or even moderate rainfall.

Last month we moved to a new house, less than 10 minutes from the previous house and in the same zip code. Transfer of the same numbers to the new house was promised. More than 2 weeks after requesting transfer of the 2 lines, a service rep appeared on Christmas eve (only one day later than promised). He couldn't do the switch because the next door lawn (where some ATT equipment is located was locked and the owners were out of town.

So I scheduled phone service from Time Warner on 12/26. That very day ATT cancelled service to the old house, without notifying me.

Throughout this through-the-looking-glass- exercise in absurdity I made many calls to ATT, always with stupendous wait times. The record wait time, I'm ashamed to confess, went on for 1 hour, 36 minutes.

The final call (I deluded myself to believe it would be the last) was in early January. A live female ATT rep in Wichita assured me that all our remaining ATT accounts would be closed. After 61+ years. Time of that call to Wichita? A mere 46 minutes.

Yesterday an ATT booklet arrived by mail, welcoming us to the ATT family, and revealing that for a mere $96.51 a month we get 2 land lines in Austin; numbers 512-453-2799 and 512-453-5530. The same numbers cancelled by ATT less than a month ago.

None of this is or could be made up. It happened, exactly as described. Kafkaesque, you think?

Not one representative a spoke with on yesterday, had no experience when I needed some billing information on a miscellaneous account(mailbox in the sky) I was on hold for an hour, I asked for names of supervisors, district managers, also operations managers. I was put on hold and my issue was never resolved. These employees need to be trained better to handle all calls. I retired form AT&T and there is no way I would ever suggest that any customer should call for assistance, because all they are going to get is a bunch of round arounds. Irate as HELL

February 22, 2014 we went on a cruise, right before we left I contacted AT&T about going out of the country and our data usage we just purchased an iPad Air. The person I talked to changed our plan to save us some money and told us we would be put on international rate while we were out of the county. When we left port in Galveston TX and were out to sea we tried to use our phones and we had not service for calls, texting or the iPad. We put them away until we got back in port at Galveston TX on Sunday March 1st. The person I talked to told us our normal monthly bill from now on should be $171.80 until the iPad was paid off. Today I checked our statement on line and it shows we owe $288.65. I called support and asked why so high and was told we made some texts with video and were charged a roaming rate. I again told this person I was talking to our phones and the iPad did not work on the cruise and we put them away until we got back in port in Galveston TX to use. I asked how it could show we used them out of the country and he said that is what the system shows and that is what he has to go by.

We have been with AT&T for a long time, if this is the way you are going to treat us we will look at our options.

3 weeks ago I called and spoke with a customer service rep. that explain incorrectly how the international plan works. I explained in detail what services I was looking for and she assured me that ATT could provide that. Well that was incorrect. My son is in South Korea in the Army, we were with T-mobile which has an international plan with unlimited data and text and calling/ 10 cents a minute. The problem with them was we were getting a lot of drop calls so I called ATT to ask questions about international plans to call South Korea and for my son to call us from South Korea. The lady stated that the international plan was $5.00 per line to add and that each call made would be 8 to 10 cents per minute. So we continue to talk about data and unlimited text and talk.

So I went through with joining att based on the answers I was given to all my questions, so 2 phones and a sim card was sent out to me. The phones were for me and my mother and the sim card was for my son whose in South Korea with an ATT phone. So once he got the sim card which took about 14 days to get there he was unable to get the phone to work. So I continue to call all through out the days to try to get things right. As I called and spoke with different people was being informed different things. 1st the plan we had didn’t support calling to and from south korea, then we were told on yesterday the phone still isn’t able to work do to some technical difficulties for not being able to reach south korea network.

Then I was told that he would have to purchase a calling card. and the story goes on and on and on …lies…So today I was told after they added the international plan that the phone would work. the only happen was a billed that generated for over 900.00 in less than 6 hours and my son still is unable to call or text…so now I want to go back to T-Mobile where we atleast were able to communicate with unlimited data , text and calls. I was lied too in order to switch. Very disappointed when my son is serving his country and can’t communicate with his family just for a company to gain money for a service they couldn’t supply. I would like a phone call, and to terminate this 2 year contract for being told a straight out lie!

I just realize that ATT added a dollar to my equipment rental. What is the reason for that when the equipment is in my home and has been accounted for. When I called and ask for a good reason for this, I was able to talk to Daneil and unceremoneously disconnected. How rude. They know my number and can call back. I can not find an email or something to air my grievance.

Now, I must give a disclaimer up front that this story is rather involved and completely a “first world problem”, but it’s my problem so if you care to listen read on. My wife and I’s lease on our house we were renting was ending and sadly we had to move. I previously had service with Wow!, but they didn’t offer internet/cable at our new address so I was in search of a new company to go with. I spoke with many of my coworkers and they informed me that AT&T was the best company to go with.

A few days prior to moving, I went online and spoke with a representative and picked out an internet plan and they informed me that a tech would go by my house and they would send me the modem in the mail for me to set up. The day came where we started moving in and there was already something on the door indicating AT&T had been there and the modem had already arrived in the mail. I thought to myself, “Man, they are efficient”.

The day came (Tuesday) when our internet should be working so that evening I attempted to hook up my internet and low and behold nothing worked. I called their customer service number only to have the first person I talked to tell me he couldn’t find my account number or any record that I had service with them. Now, keep in mind, I had their modem, someone had been to my house and I had two papers with my name and a new account number with a phone number associated with my new AT&T internet. I was transferred to another guy who couldn’t find it and then conference called with a fourth person.

None of these people could find my account. I was then put on hold again for over 30 minutes where I gave up and simply hung up. The next day, after work, I was at home trying to get the internet to work again (which it didn’t) so I called again. The 5th person I spoke with told me he couldn’t find my account number, surprise surprise and he advised me to call the customer service number that I had called to reach him. So I hung up and called the 6th person who did offer me a slight glimmer of hope.

She had me try both phone jacks in my house and informed me she didn’t see any signal, but she could send someone out the next morning to fix the problem. I informed her that I wouldn’t be home, and neither would my wife do to our work schedules. She said that wouldn’t be a problem and that the technician could complete the service call without coming inside.

Well, she was wrong. My phone rang while at work on that Thursday with the technician informing me he was about 15 minutes from my house. I told him that was fine, but I wouldn’t be there because I was at work. He appeared flabbergasted and said, “Well you need to be there, I am going to have to put this appointment on hold until Saturday and I will come back by then”. I completed my work day and being that no one had done anything of value for me so far, I decided to call just to verify the appointment I supposedly had on Saturday. Well, wouldn’t you know it, no appointment existed. The customer service representative I spoke with, Caroline, (who may I remind you was the 8th person I had spoken with), was professional and seemed to have a good head on her shoulders.

She tried switching my appointment but informed me she was having trouble taking the hold off of it. She told me she would work on the matter and call me back. She did a few minutes later, but told me she was unable to do so and would call me back the next day. Long story short she was unable to move my appointment and I had someone else apparently make me an appointment on Saturday (which they didn’t) even though they gave me an appointment number to verify my imaginary appointment. I ended up mailing the modem back and canceling the internet service without every getting to see if it was any sort of a good product.

The main reason for this complaint is that AT&T stresses how much they care about their customers and in reality they do not. They simply tell you what you want to hear knowing you will probably never interact with that person again when they don’t do what they say. All I wanted was the internet. I wasn’t asking for anything out of the ordinary. AT&T’s company revolves around the transmission of information, whether it’s thru the internet, phone or television. But, everyone, other than Caroline, didn’t give me any worth while information. 80% of the people I spoke with couldn’t even find my account. And, even when having two people independently of one another, verify my Saturday appointment, in actuality I never even had one. So what’s the point of giving someone a reference number for their appointment if it doesn’t exist?!

Overall, this was the worst customer service I have experienced in my entire life in any sort of realm. Nothing positive was gained from it, only negative. I realize too that the sad thing is I don’t matter to AT&T at all. They are such a large company, someone will just fill my place.

Disclaimer: This complaint was submitted by Adam on 03/12/2014 at IP address 50.76.193.97 using our AT&T complaint form. This opinions contained in this AT&T customer review titled, “Worst Customer Service Ever” do not reflect the opinions of this website.

Every month my bill goes up. And I have had uverse service for 2 years and my bill has never been the amount I was told it would be. I love the service just want my bill to be correct. I am and have always been on a budget and told the agent that when I changed to uverse. Not happy with my billing.

Moved to mt. Nernon Ohio to help ailing parents. Upon arriving I find that I have no service from AT&T. After numerous cantacts with AT&T I still have no service and no recommendations. I even drove to AT&T stre an hour away to try to remedy the problem. Nothing happened and I continued getting bills. My contract was cancelled and I was still being billed plus other charges for service I never received. I have been with AT&T for 7 plus years. Never thought they would treat their customers this way . they are sending me to collections for problems they caused.

Shame on all the top leaders in AT&T company. One of the worst companies to handle your problem. They don’t understand their team is a reflection of them. I have 2 business lines and 3 personal lines. I have called for different reasons to speak to a supervisor and not even once the supervisor has been available. I called 11 days ago and left my information to an associat named Noriel ID#hd097q, he said a supervisor will call me and he is yet to call me back after 11 days. Then I called today and apoke to Craig Jones ID#cj405q
He told me someone will call me and hung up before giving me the supervisor’s name. I called back again today and spoke to Yolanda Gorde ID#YG463T. She was the most inconsiderate person that I have spoken to. She didn’t allow me to talk when I asked if there is any note from Craig about my call that was made earlier today, she responded no there was no notes. Then I asked how they are held accountable for making a note on my account. She said it doesn’t matter who cares why do you want to know about that. At this moment I was furious that not only she wasn’t apologizingm, she was telling me who cares about the customer I asked to speak to Bobby Jhonson the supervisoe, she refused to put me through. I told her that I wanted to disconnect my lines and she responded that she could do that in seconds and there is no need to involve a supervisor. She repeatedly told me there was no reason for me to talk to the supervisor despite my request and disconnected me. I will reach out on any social media to ensure everyone is aware of your service and why we can’t speak to a superviser after 12 days. Why are your supervisors so busy that they don’t care about an upset customer. I expect to hear from you ASAP and will reach out to channel 7 ( Help me howard ) to understand what your philosophy is. You can email me back and I will call you on a number that you provide me.. You should be ashamed of your mission and vision for your company. Without your customers you are nothing. One unsatisfied customer informs 10 other people. Looking forward to hearing from you.
Sam Moshkani