Home Depot Complaints Continued... (Page 11)

In our newly purchased house, we decided to replace the laminate countertop with Silestone countertop. We selected a design and Home Depot sent the contractor to take measurements in about 15 days. We placed the order on July 27, 2012 and paid in full around $6,200. After about a month of order placement, We received a call from the installer that they want to come for the installation on a week day no later than 3 PM. I told them that on week days no one is at home before 6 PM and requested if they can come after 6 PM on a week day or at any time of their choice on a weekend. They told me that this is not possible. Therefore, I had to take day off from my work to get the countertop installed.

They came to install the countetop and found that they had made mistake in measurements of the two pieces for the sink and breakfast nook. After about a couple of weeks a person came to take the measurements for the those two pieces. After another couple of weeks later I received a call from them that the new pieces of the countertop are ready to be installed and someone should be available at home on a week day before 3 PM. Again I requested them if that can be done after 6 PM or on a weekend. The answer was the same "No". I had to take time off from work again.

Finally they came to install the two new pieces at the time of their choice. This time the new pieces were of correct dimensions but they looked different in color (shade) from the rest of the pieces. Also the breakfast nook piece was not installed horizontal. It was leaning by 1/2" from outer side. When pointed this to the installers they said it is because of problem with the brackets and nothing wrong with the coutertop. The old Laminate coutertop was perfectly horizontal with the old brackets though. When informed the salesperson at Home Depot about these issues, he assured me that they will compensate me and fix the problems. Then started a period of inspections of countertop. The Assistant Branch Manager came to see the countertop herself. She noticed the difference of color between the new and old pieces but she wasn't sure whether this was due to different lighting in different sections. We provided them the picture of the old and new pieces which were clearly showing difference.

After about 5 months, today, Dec 01, 2012, I was informed by the manager that there is nothing Home Depot can do and I have to accept and live with it. So here I am after spending close to $7,000, taking two day off from work and living about 5 months with broken kitchen walls (they broke the dry walls while removing the tiles from back splash). I am wondering do I have any recourse? In this case they (Home Depot) are the party and the judge too. Is any body at the top in Home Depot who cares for customer satisfaction? I have had absolutely no complaints against Home Depot before this transaction and for any renovation project, my first stop has always been Home Depot. However, after going through all this, I feel like I have been ripped off and I will think 100 times before turning towards Home Depot.

The Home Depot lessons or teaching sessions that they have make doing it yourself possible.  I have recently purchased a home and my wife and I found it easy to make the home improvements necessary when owning a new home.  We rebuilt the fence, hung shutters and blinds, repainted the rooms, and change all the light fixtures all under the tutelage of the Home Depot lessons.  It truly is a store where you can save more and do more.

I purchased a heating and air condition central unit from home depot on 08-15-14. It was installed by delta mechanical o8-19-14. I9 had a problem with the duck work that comes from the heating unit. I called and nobody came out.i went to my local home depot store and talked to the manager. He was very nice and had one of the employes to call delta. Three daylater nobody had come. I called my local home depopt again. They were very nice. They called delta mechanical a gain and i called delta again and talked to a woman. She apoligiced numerus times and i told her idid not want an apoligy . I wanted service. They came out the next day in the afternoon and repaired it in 15 minutes after i waited 9 days . I complained to a woman at delta and she said she would pass my complaint along, no reply. I think n9 day is not aressnable response time. A disfied costmer

Ordered door November waited through the holidays and excuses that they had numerous issues with the shipping co that damaged my door. Reordered and waited until March to finally get a partially complete door. Wrong door locks made 5 trips to the store, made over 20 phones calls spoke to manager, promised to make good finally after finally got the door installed after two carpenter visits, Home Depot took the joy out of having this door installed 4 months later, they offered a can of paint labor to finish the trim as their compensation. Every time I look at the door reminds me of the hassle I went through what a horrible feeling to pass on to your customer Home Depot . Not even a letter of apology, not even a follow up by the manager shows how much you don’t care how you treat your customers or want them to come back.

Twice in the last eight months or so, a home depot customer has phyiscialy assuallted an assistant store manager at home depot, not once but twice. The first time it happened (with witnesses) the comment was made “If it happens again, we’ll talk with customer about it”. Well it happened again with the same customer and the same assistant store manager. I expect this to be retified within the next 24 hours or I will obtain legal consul . At no time will someone lay hands on a member of my household and be held accountable and if Home Depot does not step up to this, I will step up to Home Depot and the lack of concern it has for its employees and their safety. My telephone on this matter is 205-753-1695 and I will inform you of the store location

Last week, at the Fort Walton Beach, FL store there was great rep named Manela. She helped me order my products over the phone so I can get the military discount and shipped to my house for free. Today at the same store, there is a rep named Cecelia. She just sat in her chair looked it up on the internet and asked if that is it. I said yes. She said go on the internet at home and order it. She doesn’t call in orders. I said this is what the other lady did for me. She said she never did that for the past 4 years. If Home Depot is wondering why they lose money, this is why. POOR CUSTOMER SERVICE.

I have recently purchased a house and planned on getting most of the remodeling done by Home Depot. The first thing started was a $4k purchase for carpet that went smoothly from the Everett, WA Home Depot. Then we found the Snohomish, WA Home Depit close to our house and were going to do the entire house in window blinds $2k worth… This has been the absolute sorriest experience I have ever had. Owen the sales person was great and informative. This past Wed. I received a voice message saying my blinds came in. At 4 pm I called back and spoke with a a person and they asked for my phone number and would call me back in a min… That phone call never came back. Thursday I tried calling back once again to be transferred to several different department before speaking with a lady that said the installers will contact me in 48 hrs. Friday at approx. 3pm would be 48 hrs… Still no phone call… Sat I decided to call back to the Home Depot only to be told that my blinds were still ready for pick up when they should be installed… This time I asked to speak to a manager that couldn’t tell me much except for that they would call the installers and see what they could do with a promise to call me back… This is from the Service Desk at Snohomish, WA Home Depot at 10:45 am… This way you can locate which manager it is bc I didn’t catch his name. This promise doesn’t mean too much bc I had already been promised a call back and never received it. Unless this goes any better next time ill drive further and work with Lowes. I feel like I’m dealing with a bunch of children at the Snohomish location. Customer Service must be on the low end of the priority list and i will be glad to share my experience with anyone looking to have work done if this doesn’t change. Please feel free to call me or have someone from the store call me and apologize to show that someone believes that an honest apology for poor customer service from the people responsible not a corporate place still exists. (850)699-3023

In 2011 I bought a zero turn lawn mower as soon as I got it problems return to Home Depot they have to send it off. I was told factory problems when made said they repaired ,first time I used it same prom less return to Home Depot sent it off again said it still had original problems I had 22 hours on machine sent back for vibration choke stuck would not easily start belt would not stay on.

They said it was a factory issue by then I had to buy a new. Lawn mower ,finally I talk to bob in tool rental in turf land mall, Lexington,ky the repair company called me were going to bring it back with same problems.they are suppose to return to my home as was includied in my purchase they will not I returning to a different Home Depot 18 miles away said to take it or not.

i have no one to turn afteri paid over $5,000.00 for it.some one help me as good as a customer I have been.

I just wanted you to know why I am not shopping at Home Depot stores anymore. The reason is thus: The ‘beeping video monitors’. One day last week, I was in need of a copper fitting for a job. I needed to ‘think’ and find the correct part. Every time I moved, I heard this annoying and distracting beeping sound. Then I noticed that every 20 feet or so, there was a video monitor displaying ‘me’.

And when I moved, it beeped. Then I began to notice these devices were installed through out the store in places, no doubt, where shop lifting might be relatively easy. So, I brought this to the attention of a female employee who told me that the beeping was to alert the employees to my presence so they could assist me. Not only do you think we are all thieves, you think we are all stupid!

I am not a thief. Nor am I stupid. Now, when I visit Home Depot, I feel like the Corporation ‘thinks’ that I am a thief. Who ever is responsible for this idiotic installation of such devices should be given a pink slip. I spend alot of money at HD and Lowes. …and I don’t get the ‘evil eye’ when I go to Lowes…so…why would I subject myself to that level of ‘scrutiny’ at Home Depot? I will not!

I went to Mattoon illinois Home Depot to purchase 1700 sq ft of hardwood flooring, I ask to speak with the manager on this purchase, the lady setting at the desk in the floor dept was busy eating but did advice me the manager was to busy doing paperwork to come and help me, I walk away and go to the contractor area , they call manager for me.

I speak with the manager I ask if they have any discounts on this purchase, like the credit card deals you sometimes run, he informed me there were none. Mind you I have check in hand and ready to buy ($6000.00 worth) I walked out the door with my check, I now get upon the computer and find that you will give a 10 percent discount for disable vets up to $500.00, also read that large purchases Home Depot would call home office for discount.

I called lumber liquidators they did work with me and that where I am going to purchase my flooring. Had the manager at home depot worked with me you would of had the sale. I like Home Depot and would hate to lose this store , losing sales like this isn’t good for business I would of like to of spent my money here in Mattoon instead of Champaign in the end I ended up with getting a 25 year warranty and saved myself $350.00 dollars and free delivery and this is after I figured sales tax, what a shame.

Barbara Beals

Be very careful in getting the details of what is included when you purchase doors at Home Depot. Nevermind that they screwed up the installation date and insisted I had scheduled the installation of my storm doors on my son’s birthday and then could not reschedule it for the date that it was actually set up for in the first place. The installation was supposed to include removal of the old doors however it would appear they use a different dictionary than the rest of us. When I talked to their contractor about his removing the doors to the dump he stated that was not included.

Rather than argue with him I called HOME DEPOT and told them what was going on and that removal was included. They backed the contractor and told me that removal only means removing the old doors from the frame and I would have to take care of the debris removal. The fact that in order to install the doors automatically necessitated that the old doors be taken out to make room for the the new ones apparently should have made it clear to me that that was the removal they meant when they sold me the doors. I was told I should have asked what removal meant which amazes me.

If they were replacing old doors and told me removal was included one would assume that means removal of the debris as they certainly could not have meant that unless removal was included the homeowner would have to remove the old doors before their contractor installed the new ones. BUYER BEWARE as the other contractor I talked with first had indicated that he was removing the doors during cleanup as part of the deal but Home Depot uses the word but gives it a completely different definition

I would like to express in the strongest possible terms my disappointment and outrage at the low level of service I received at your Home Depot store in El Escorial shopping center in Carolina, Puerto Rico (Store no. 6402). The management of this store not only has chosen dismal-quality subcontractors to do vital service operations, but also has shown to me a shocking insensitivity to the needs of handicapped persons. On Friday, June 10th, I went to the above mentioned Home Depot store to buy a portable generator for my aged parents, who reside in the Island.

After finding the right model (thanks to the help of a friendly and attentive employee), I made my way to the customer assistance counter where, again, I received friendly and competent service regarding the generator’s installation service. The problem started when I went to the contractor’s services counter, to arrange for the delivery of the item. First thing I noticed was that the lone (working) Home Depot employee behind the counter was a young woman on a wheelchair. I was shocked to see her having to prop herself up from her wheelchair in order to reach the register, the computer and the printer, since none of the stations there were adjusted to facilitate her use.

Despite her kind assistance, I could see that she was obviously greatly inconvenienced and pained by this situation. I thought it was ironic that a chain that boasts such a passion for remodeling cannot do the proper physical adjustments to accommodate their less body-able employees. I asked her if she was aware that by disregarding her needs, Home Depot was actually violating the disabled persons act and could be cited for being out of compliance. She nervously looked over her shoulder and did not answer, but her expression was all the information I needed.

I think that it is unacceptable that in this day and age someone has to fear losing her job for just demanding basic human needs already guaranteed by law. I would like to see that your chain corrects this situation with all due speed without it resulting on this young woman’s losing her job or suffering any retaliation by management.

My second shock came when I asked this Home Depot employee about the delivery itself. She explained to me that the store contracts these services through a private contractor, and that they do only deliver merchandise to the sidewalk. This is understandable for a pallet of cinder blocks, but not for a portable generator that could be easily carried on a dolly or a similar manual equipment. I explained that dragging a generator from the street would be not a possibility for a couple of disabled elders or their caretaker, as I do not reside in the Island, and all my able-bodied relatives work. She apologized but did not know what could be done.

I asked the young woman to call the company on my behalf and see what were the options, if any. It took a lot of back and forth over the phones and hour and a half before getting an answer from the company. They said that since they would have an additional person in the truck, it would cost me a double rate, or $158.00, to have it delivered to my parent’s doorstep, and into a storage room in the house. I asked to talk to her Home Depot manager and he vaguely repeated what the young woman had told me, and that nothing could be done. “They only use a mechanical finger when they deliver”, he offered as some sort of explanation, “so that’s why”.

I retorted how in the world could old, disabled people then receive delivered goods from his store. He simply shrugged his shoulders and offered no answer. I demanded to talk to the delivery company itself but I was told that they were an internal service and I could not do that. At this points I was upset, I asked the employee to keep my item in the store until I could find someone to pick it up and she was kind enough to accommodate me.

Let me be clear that I understand where this is coming from. I am Puerto Rican. I understand my culture. We have been a colony for all of our history. As such, people are usually not likely to complain or stir trouble. As a result, shoddy practices like the ones described above occur daily, even in open defiance of established law. I would like Home Depot to understand that I just invested almost $800 of my family’s hard-earned money in their company and yet not only received shoddy service which caused great inconvenience to me and my relatives, but I also had to witness an episode of unacceptable on the job discrimination. Plus, I was expected to spend an additional $158 for this!

I demand to receive from Home Depot the satisfaction and the assurance that the level of service and employee protections in that store will sharply increase as soon as possible, even if this implies changing subcontractors for others who meet acceptable standards of service. I have been a loyal customer of your chain both in the US and in the Island and I sure will take my business (and that of everyone I know) elsewhere should I not receive it nor hear from you.

I just visited this home depot location at Cerritos California. They had some sliding closet doors on sale. The one that I wanted was just on top of the display unit, so I requested for help to bring it down. A guy sitting just 10 feet away was talking on the phone. After his phone call was terminated, I requested for assistance and he said he’ll go and get it. After about another 10 minutes wait with no help I walked around for someone else till I found help bringing the unit labeled J046. I took it to the cashier to pay for it but the cashier couldn’t get the price from the sticker.

Another wait for someone to provide a price check. After a while, the cashier said I couldn’t buy because it was probably a recall item. I said that recalled items are not placed on the shelf with discount price. I was thinking that someone else was going to buy it and they just were giving up excuses. Roxane the store manager was nowhere to be found.