KFC Complaints Continued... (Page 19)

We have gone to a KFC and as we’ve ordered they’ve told us there’s no chicken, What KFC doesn’t have chicken? That’s the whole point people go there.

At 5:30 P.M. went to KFC on 7245 E. Golf Links Road in Tucson Az. Asked for meals and were told they had no mashed potatoes. This is why my wife goes to KFC for the mashed potatoes served. Asked for coleslaw, 9 pc tenders,2 pc chicken, and biscuit. when we got home the coleslaw was left out. this was not the first time we orders a product and product was missing. We are done with KFC..

Heya I went too the store in above bar Southampton and got such poor service looked like the food had been chucked in the bags! Not happy about this at all this was on Friday

They were out of regular chicken. They just had 2 legs that looked to be the size of wings, not legs. I had been traveling a long distance and actually stopped to use the restroom. I debated between the KFC and the Braums next door. Wish I had gone to Braums. As I started for the restroom I realized that the attendant had spread blue soap all over it and the suds looked like a commercial on tv. They assured me it would be cleaned up in no time so I went ahead and order. Very disappointed in the food. Not good at all. When I finished I asked if the restroom was done. They said it was so I went in. There was so much soap, the floor was extremely slippery and I noticed blue soap squirted everywhere. I think the whole place could have been hosed down as it all looked dirty. The staff was not friendly or cooperative. This was the KFC at 1882 W. Martin Luther King, Jr. in Fayetteville #J295045. I was there 10/23/17 at 2:57 pm. I had not been to KFC in 2 years as the one in Bentonville always left something off my order and when I got home and called about it, they acted like I was lying. Think it will be at least another 2 years before I try again and the KFC is going to have to look alot better. I saw all the bad reviews so it appears that most of them are bad.

While traveling in Canada we stopped at the KFC on Reeve Street in Port Hawksburg thinking that perhaps in Canada the service and quality of the food would be better than what we have experienced in Lakewood, Co. I was very disappointed. There was a big line of people waiting which should have been a clue. Service was poor. They didn't have the bucket of Christy chicken we wanted so had to settle for strips which were poorly cooked and they were out of some sides. It was early evening. As I waited at the table for my husband to bring the order I could hear others complaining as they sat eating. Bathe tables were dirty as well as the floor. The men's room was out of order and the ladies room which I visited wasn't supplied with paper products and the floor was hideous! I used to look forward to KFC but I think it is off my choices unless you improve dramatically!

I am a contractor and took a couple of employees to lunch. KFC has some great stores in Utah. My personal favorite is in Brigham City. We went to lunch in Roy. I ordered 3 of your $5 box lunches with chicken strips (Nashville Hot) wit coleslaw. We sat and watched while several customers after us had received their orders. After 35 minutes went up to the counter and complained that virtually everyone since us had been served. Within a couple minutes the server call my name. I reached and she said is was 9 piece popcorn chicken and handed it to the rightful customer. I calmly explained what happened and she said she would get it right away. She said "I don't know who this is, 3 box lunches". One of my employees went up and picked up the order. The box lunches were chicken strips and mashed potatoes. I took the orders right back up and told them what I ordered. The server apologized and started in with an excuse I told her " I don't want excuses, I want my lunches". The manager was behind the till and was obviously annoyed. Several minutes later we received our order with the worst chicken strips I have ever seen and mashed potatoes. 1 hour and 10 minutes after we walked in we got up to leave. As we left the manager didn't say we're sorry or kiss my butt. When we got in my truck, I noticed the manager came out and stood in front of the door with his arms crossed. I said what he said "GET THE FUCK OUT OF HERE AND DONT EVER COME BACK". I backed up 5' stopped and flipped him off. he said "get the fuck out of here right now or I am going to call the police. If I didn't need to get my guys back to work I would have sat there. I went back to work. I told the individual we are working for right now my story. He said Roy is the worst and I agrre.

It has been at least 4-6 weeks since I contacted a Customer Service agent at headquarters office and stillhave not received money back as I was told would be sent in the mail. Does the office not follow through on customer calls? How long does it take?

This is the 4th time in a roll you pissed me off. I understand not maybe having biscuits or cookies but tonight I was told you don’t have chicken.??? Your a chicken restaurant or are you? I came in 2 hours before you close. What is the problem?

Poor assistance employee playing and moving to music at welkom KFC o 2017-10-20 at 23:30, this behaviour shows barbaric and unprofessional attitude from this people.

Every time we visit the KFC near home in Teays Valley (Hurricane), WV, there's an issue. We always order 10 hot wings, my neice's favorite, and some other meal for myself. We always have to wait 10 to 15 minutes prep time. We've grown accustomed to that though not happy with it. On one occasion they dropped them in the floor so we had to wait about 20 minutes for more to be cooked. Once they gave our wings to another customer so again we waited.
Tonight we ordered our usual wings and a pot pie for myself and we waited about 20 minutes. We brought the food home. I opened the box to find my pot pie was badly burned, blackened all around the edges. I called the store and reported the problem. I said, "you had to know this pie was burnt when you put it in the box."
The manager, Cory, said, "yes and they were supposed to ask if you were ok with that."
I responded, "Who would be?"
This is ridiculous. They're never so busy that they can't prepare the food properly. I'm infuriated. I told the manager, who sounded as if he might be 18 years old, that he has major problems there and perhaps that's why the are never busy.

I got a couple of 5 dollar fill ups they are geting smaller mash pototoesmaybe 4 oz no cookies. This has happen a few times since new people toke it over will not go there again poor service half the time the ice machine is down

a loyal pregnant customer, the toilet is always out of order they say there is no water. which is not true pls I need to enjoy my meals relaxed

Date of complaint: 9/6/2017, 3:49 P.M. Store D212067, Ticket 3245.
I came into store. No other customers. I asked a Hispanic lady, no name tag for a 2 piece original meal, 2 thighs, mashed potatoes and Cole slaw.
I specifically asked again for 2 thighs and she nodded her head yes. When I got the meal to go, I asked a 3rd time, are there 2 thighs, YES. I went to my car, opened box to check and there was 1 thigh and 1 leg. I took the box back in and asked for a different employee. She took the leg out and added a thigh. No Sorry, no nothing !!!!!!!!!!!!!! I'm letting you know ONLY because there's no sign that states a customer can't have 2 thighs. It's just horrific Customer Service !!!!!!!!!!!!!! Pretty sad that a customer cannot trust this location to get an order correct. I'm so close to going on Social Media to let everyone know to go elsewhere or check your boxes whether in drive-thru (holding up a line) and in store.

To whom it may concern on September the 1st 20017
after a long day of work I decided to go to your KFC/LONG JOHN SILVER location in
Kent WA store address 10414 SE 260th #328 Kent Wa 98030
so I a paying customer place my order to your cashier name RASHAWNAR THAT WHAT THE RECEIPT SAY
E720484 4 68 4418 @ 4:31pm
I ordered the L5 and i was told its cooked to order so i waited only to be served trash the food had all types of particle on it
and mind you before I was handed the food I clearly let the cashier know that i was concerned about my food i have the cook on
camera being unprofessional playing on his cell phone and then handling the food to be served to the public with no gloves on
I finally requested to speak to the manger whom said her name is Tammy i explained to her the situation and showed the store manger the food that was served to me with all the particle on it and I informed the manger Tammy that I have her cook on camera playing on his phone and then handling food that there serving to the public i then proceed to show the store manger the video of the cook playing on his phone @ this time after she reviewed the tape i asked for the cook name because this is so unacceptable she tell me the cook name is Alfonso I explain to the store manger Tammy that I file a complaint @ that time after I said that she refunded me my money and re cooked my order
so in Washington State food safety rules and chapter 246-215 wac your employee is in violation before i go any further I'm giving you the opportunity to correct the problem to have someone do something to your food out of spite is the worst and for you to have employee that works for you that would harm a consumer food is unacceptable
there are so many germs on a cell phone it is one of the most dirtiest possessions with bacteria all over it and for a cook to display such poor regards about food safety is unacceptable
i still have images on my phone that i showed your store manger for some reason it will no upload but if you need proof i can go to a friends computer to show you sincerely Miss Jones

been going there for years and I a nd my lady was there on 9-1-17 and there was not much food in the buffet and what was in there was dried up some of it and I told them that they needed to fill the buffet and I waited and waited for 15 mins and I told them again my food that I got while waiting got cold so I went there to the counted for the third time and I think it was the manager and told her that I was not going back there anymore and all she did was looked at me like big deal.

On 10-21-2016, at approximately 7:45, I went to the drive through of KFC at, 434 central Ave. East Orange, NJ 07018. I ordered a chicken pot pie, and a 3 piece Nashville hot chicken strips. I was told the price, and told to drive up to the next window. when I arrived at the window, I was told via intercom, by a women, that there are no strips. I then asked " can I get 3 pieces of regular chicken with the Nashville sauce on it". She kept talking to me without the intercom. I told her, several times, that I could not hear her. She put 4 fingers up, and kept talking without the intercom.I said what? you have a 4 piece? She kept waving her 4 fingers, and kept talking without the intercom. she pushed the button of the intercom , and states, the strips will take 4 minutes. At this point I heard what she was saying, . I was willing to wait, but I wanted to speak to a supervisor. when the supervisor came to the window she started talking to me without the intercom. I asked her can we talk face to face? she kept talking ,without the intercom. I then drove off without the food, and went to Wendy's.

My drive through order was shorted; I was handed the bag and thanked; when I got home, I found the order was short. I typically do not tie up the line by checking each item in my order; I trust that the person at the window has verified my order is complete. The purchase was for $19.35. Since the dollar bill is the only form of consequence for poor service at my disposal, my family and I will avoid this store for 19 weeks.

Just being to your branch at Marsh, Huddersfield, and I have to say I was appalled at the service. I ordered 2 zinger wraps meals and a snack box. The wraps came with no salad. The drinks were poured from bottles and were flat and warm and one of the wraps had mold on. Took them back and they made 2 more, got back to work and again no salad in them, took them back again. Spoke to the manager and got a refund, I only have half an hour for lunch and it took me 15 mins to get served and after going back twice my dinner was over.

Well today my brother went to KFC on Jefferson Davis highway Beech Island SC phone 803-593-4778 we purchased a 8 piece family meal. When we receive the food it was dried out and had so much salt on it you couldn't eat it. Therefore, I called the store back to speak to the manager which he stated for me to bring it back I couldn't because my brother had left and I am disable. He ask for my name in the process of giving it to him the call was disconnected so I call back multiple time and they refuse to answer.

I bought a couple of things from KFC in Morley. The wait was a long, there was only 1 person working at each station. The chip were old and cold, I found out I was missing the burgers, even though I double check with the servers to make sure everything was in the bag, she said yes. Once I arrived home, ready to tuck in, I'm missing the burgers, the chips are cold and old, and the it just doesn't very appetising. I think I'll stick with other fast food chains instead a KFC. You have gone down on your standards. Disappointed.

Today I and my kids went to reservoir KFC, we bought family feast and 4 crushers for take away. When we went home and started eating we found at least five very tiny small pieces. I took 3 pieces to the shop and I said to her, we had at least 5 tiny pieces of chicken and we went to many stores and ate in and that didn't happened. She said we have to put about 5 small pieces and she talks like a boss without a respect to the customer or even offering to swap them or apologising and I said to her thanks any way and left the chicken pieces there and said to her I will lodge a complaint.

They where Cleaning the Store At 7:54 pm ok 02/11/2016. I came At the time above TO order 6 original Chicken breast, large mash potatoes and large wedges. I approached the counter and they told me they weren't accepting Credit cards only Cash. And then the conversation transpired TO christian the employee With the Assistant Manager whether they should take money or Credit Card contradicting each other what they were going TO do. I noticed they were Cleaning the restaurant and things were putting Away even though the store closes At 10:00 pm.

The appearance Of the Store is dirty. The Assistant manager Marry i requested her My food and she said she only had two pieces and i wanted 4 More and she denied TO Cook them. And she became argumentative about her service. And when i requested for her manager she said she had none and she didnt know who her Boss was. Then she started being rude and Not being helpful With the FOOD or information.

I decided i was upset about the demeanor the customer customer Service, how can she be an Assistant Manager and Not have any information on who her employer is. She said she was Not trained in customer Service. And that she didn't have TO give me Amy names or information Of managers and owners so i DON'T make the complaint. And then she threatened me (the customer) to Call the Police because i was questioning her and trying TO obtain the Manager information TO Call her At a later time. This is about the fourth time i commented to this Store in the hours between 7:00 pm TO 10:00 pm and always are More interested in closing the Store rather than selling the food.

The Store Number is 305 226 3596. I am gonna post this in the social media for People TO avoid get ring mistreated Not giving FOOD that is properly FOOD. (Not Fresh) and the Store to be dirty when you have 5 People working that shift .

I have been sending you this request on date Dec.12, 2015 been complaining about your salted chicken and salted fries, I have high blood pressure on more than one. I visited your resturaut very offend and been talking to customer now I need you to send me what I am requesting.

On Nov. 25th around 8pm I went into the KFC at 808 Main St. Presque Isle, Maine. I ordered my meal and set at a table facing the counter, I could see the bathroom doors and the door going into the kitchen. The janitor who was working on the floors was walking around pushing a bucket of soapy water, he walked past me and went to the area behind me and left the bucket there. I see him walk back toward the counter on the other side of the eating area. When he got back to the front where he was right in front of me, he went to the kitchen door, he paused, put him hand on the handle, leaned down a little bit and BLEW HIS NOSE ON THE FLOOR.

He continued into the kitchen and came out with a spray bottle and did a couple of tables without washing his hands. He wassn't in the kitchen long enough to wash his hands. I decided that I had enough to eat and took my tray to the garbage bin, He was standing there watching some young kids and I asked him his name and he said Bob. I went to the counter and waited for someone to come, Bob asked what i needed and I told him a complaint form. He told me that they were on line, I started to leave and decided that I had to speak to a manager so i went back to the counter and finally after hollering for the manager he came out. I explained what happened with Bob and he called him Rob and said that he would have a talk with him. Didn't get the managers name, he was a young person, probably 5' 6" and he had a thin beard. I do swear that this statement is true as written.