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Write for Us KFC Complaints Continued... (Page 22)
1319+ reviews added so far. Upset? Call KFC corporate: 1-800-225-5532
I placed a order for 40 pieces honey barbeque wings for my grandchildren dinner.I was pacific about the chicken wings not being spicy, when i got home and served the children they were firey hot. I called the store to complain about the order that they had gave me and I talk to the manager Jeremy and the General manager Lisa and was told that all of the wings were firey hot and they just dipped them in barbeque sauce and I no that is not true for all kentucky restaurants because I ordered some from another store a few days ago and they were perfect. The sign states honey barbeque or firey hot.I was disatisfied with the service there service.Thank you in advance .
Dear sir/Madam, I am a usual costumer of KFC. Today Morning at 11:30am I was purchased two party meal from Mangaf shop (Block :4, Kuwait Cahier name in bill Mr. Eslam hesham). And I requested to him to provide me 20 paper plate he refused to give, normally they were providing. But he replied me that now company is not allowing more than 15 paper plate. I feel very bad when he replied this way this kind of service will spoil your company goodwill and customer satisfaction
I am very disappointed as once again when we got home after purchasing KFC we were not given all our order and hear we got was incorrect. We ordered a family pack with one burger to have just chicken only and also a snack pack. When we got home there was no snack pack and no plain burger. This was very upsetting as that meant my son had no dinner and the grandchildren had to have a few chips in bread. It's is not the first time it has happened but I just couldn't be bothered to complain.
This time I have had enough as we got charged for what we ordered but did not get what we wanted. We have KFC every week so we are good and regular customers who are not satisfied with this service. While I understand it gets busy, I would think that one thing they would do before giving you the order was check it was all there. I look forward to your response. It was purchased at gunghalin store canberra.
We went to KFC in Moreno Valley (Heacock), CA ordered meals for family get together. I do understand that there are customers, but had to wait extra half an hour since the first meals were ready for takeout and forgot about the other meals, so they asked us for another half hour so they can get the rest of the orders which was not even ready but they had to cook. We were very patient and decided that we will wait for the other rest of the meals.
They eventually finished and handed our meals and did not apologise for the delay. We didn't mind at all since i and the rest of the family grew up eating Colonel Sanders as Finger lickin' Good. This time i noticed that the chicken wasn't cooked well and the spices on it was not the same taste as it usually is. I was very disappointed. This is not how the Colonel satisfied their customers. Please give me some suggestions on how this type of problem could be corrected and never happens again. I still love KFC, but i kind of got grossed out by the chicken and made me very giddish to buy or eat chicken for a while. I would be very happy to have a resolution to my question and thank you for your time and patience. God Bless.
Today, November 2, 2012, I went to KFC store #549 in Puerto Rico at 3:44pm to be precise. There is an advertising about a bucket of crispy chicken. So I went and ordered it. I was told I would have to wait 14 minutes for the chicken to which I agreed. I asked the lady taking the order (drive thru) that I would like to choose my chicken pieces to which she said that the crispy chicken only comes in thigh and legs . To my surprise because I've had it before. Nonetheless this is not what the advertisment indicates as it pictures chicken breast, wings, etc. So I decided to ordere indivual meals, which was not my intention. Once I get to the window, I pay and the lady hands me my drinks. I ask her for a drink tray (for three drinks) and she said they didn't have. So here we are struggling with the drinks so they won't spill in the car. Then she hands me my order and I'm still struggling with the drinks. Another female employee comes to the window and starts calling and saying: "here is the rest of your order lady" and kept calling lady, lady. I look up securing the last drink and as I did she threw the rest of my order on the counter and walked away. This is not how I expect to be treated while ordering and buying food. Needless to say, if a piece of chicken it's not part of the promotion then why isn't stated on the advertisment. I'm really disappointed at the service and advertising which seems to be inacurrate.
Good day,
Lats Night 20 December 2012 18:55. I phoned to place an order with KFC Brakpan. At 20:00 still no delivery i tried and phone them on the same number (011 740 7221) i used to place my order and then it kept on saying call failed. I then contacted the call centre which gave me another number (011 740 9530) which also when i phoned kept on saying call failed. I contacted the call centre 3 times and they said they will try and get hold of them but still no one came back to me. At 20:42 my food arrved almost 2 hours later and only to discover they did not give me everythin i ordered!!
I had the worst fast food experience ever @ KFC located at 2834 Boyer Street in Charlotte N.c 28208 704-697-8002. I went through drive-thru because for some reason the lobby doors were locked before 10p.m,, I placed my order which was two number one combos one with a mountain dew for the drink the other with Pepsi. I also asked for one of the combos to have a side of mac and cheese and the other to have a side of potato wedges. in addition i asked for an extra side of wedges and an extra side of mac and cheese.
After placing my order i had to repeat everything because the cashier obviously did not hear my order. The cashier told me my total was $14.29, once i got to the window i gave the cashier a $5 bill nine $1 bills and 30 cent. the cashier was so busy trying to take the next customers order that he did not give me a receipt nor did he give me my $0.03 in change and i did not see him put the money that i gave him in the cash drawer.
I was asked to pull up to the next window by the cashier (kendall) and once there i was asked what my order was because kendall obviously had not rung it up. Taking up to much time at the window the manager quickly approached, he said that the order was not on the screen and asked did I have my receipt. I told him that kendall did not give me a receipt nor did he give me change. Kendall argued back and forth that he did which i thought was very unprofessional so instead of them just fixing the order i asked for a refund.
Who would want to eat from a restaurant that has given them bad customer service? The manager then asked for me to pull up to the lobby door so that he could count down kendalls cash drawer. I waited for about 10-15 mins and no one came out so i drove back around through the drive-thru. The manager came to the window and told me that kendalls drawer was correct and that they had a no-refund policy so he could not give me my money back all he could do was give me his managers card with information on it regarding how to make a complaint.
I was at KFC and was trying to use a coupon that was in the post bulletin and they would not honor it. I said it was in the paper and that is false advertising when they give a coupon and won't let me use it. They woould no t.. I bought the food anyway but do not think it is right to get cou[pons to get people to the store and then they refuse it...
We have just visited kfc st helens 30/09/2012 we have been before but today was awful the girthey l's bethind the counter were to busy talking said we have no beans yet they had some as customer after us got some then they said they had no tango my son pointed out some behind her then she said the krushum machine wasnt working she use gave a customer had to recieved 1 an the girl said il fill machine if u really want wait i said yes so reluctantlyshe filled it slammed krushum on counteasr asaid no lids i am disgusted with staff today
Today May 3, 2013 at 6pm. The associate supervisor ( wearing red KFC T shirt) whose name was withheld to us by the store manager treated us rudely and disrespectfully. We had difficulty understanding each other regarding my order,so with an insulting demeanor she turn her back with her thumb pointed at me she shouted" Can somebody explain to this guy) then left" I felt stupid and illiterate with her action. I can speak and write in English very well. To help KFC maintain excellent customer service, i brought to the attention of the store manager( LIZA) the insulting demeanor of her supervisor and requested for the name of the associate in the red t shirt and the tel. no of KFC corporate she then said that she would talk to the supervisor concern. Instead of providing us the tel. no of the KFC corporate office, Liza instructed the supervisor ( red t shirt) to approach us while taking our meal. She us ask if she could talk to us to which i answered why? She then again turn her back to us and with both hands waving she said that's it. Meaning, were done. After our meal, i again talked to the store manager (Liza) for the name of the supervisor in red t shirt and the tel. no.of the corporate office to file our concern. She responded by saying that i sent her out to apologize to you but you simply responded with why? She then abruptly turn her back and left without providing my wife and myself the Tel. no of the corporate office and name of the person we would like corrected and trained on good customer service We feel that the responds and action of Liza is very unprofessional and below the standard of the customer service of KFC. ( Store#KO71098. 527 Franklin Mills Circle, Philadelphia. Tel 215 612 9096) Receipt ticket no.3896 6:00 pm. Thank you for your kind attention and more power to KFC
I have a concern about recent TV commercials that depict an angry husband confronting a clerk behind the counter at a KFC store. I find the ads creepy and offensive. I don't think there is anything funny about controlling husbands following their wives and being aggressive towards the clerk. It is obvious to me that whoever created these ads thought this was humourous. There is nothing humourous about this kind of man especially if you are the the wife of one of them. You cannot normalize such behavior. Maybe some sober second thought should have gone into this ad campaign. I think you should stop these ads and create new ones that are not offensive. Thank you for listening and hopefully KFC will care enough about your brand that future advertising will be better for all. Cathie Mitchell
re KFC 405/407 Ashley road .Parkstone. On many occasions on visiting this outlet late evening during advertised opening hours on the front doors, to be told ,we have shut down the cookers ,and there is no food !!!! This is not an acceptable practice for franchise who rely on profit turn over to make money for their head office .
The closing hour is 12pm (midnight) , this happens at 11.15pm . Are the staff on a mission to point their customers to the opposition , California Chicken shops and so reduce profit ? When complaints are made , a blank look of disgust by the staff ,of how dare we ask for food in an out let that purports to be a food out let . May be they are on a mission to get this shop closed by lack of turn over .
I hope that you look into this matter ,and await you`r reply .
HI, This is in relation to our visit at the KFC outlet in RGI Airport, Shamshabad(A.P) on 12.12.2012 at 10:57 pm. Considering KFC to be such a big brand, we decided to eat at KFC for the first time. Personally being a vegetarian, I enquired about the vgetarian options to eat at KFC. The response of the attendant present then was very cold, unwelcoming and lethargic.
He did not have the manners to even respond, even though there was no one at the outlet. Thereafter Mr. Apsar Basha suggested vegetarian options for me after 5 minutes took the order and disappeared in the kitchen. After a gap of about 3 additional minutes Mr. Dilip Reddy came out and on enquiring about our order he realized that the invoice was just lying at the table there.
Realizing the mistake he immediately apologized and asked us 10 minutes, in the hurry serving us the wrong dish. Before taking the dish , we enquired with Vikram, Dilip Reddy and Apsar Basha whether it was vegetarian to which Apsar Basha replied in the assertive.
To my horror it was nonveg, we gave back the toasted twister to which they realized the mistake again apologized and my friend thereafter purchased veggie snacker(11:13pm ) for me since I was hungry, to which they took 10 minutes and said that it would take 5 more minutes.in frustration I got up from my seat and said I do not want it, to which Mr. Pasha said that I have already paid for it by swiping my card and that my order will be ready.
Thereafter Mr. Nanda came in and offered us a complimentary veg meal, however we didnât take it and left it there only and asked the staff to eat it.
It was the first time I had nonveg in my life. Please find attached the bill for the same, highlighting the venue,time,date and also photograhs of the outlet. and staff.
I understand Mr. Nanda and Vikram saying that the employees are new but in that case they should be provided with requisite training.
This is to highlight that the behavior of the staff was really not acceptable ,they displayed no standards and were absolutely rude. The mistakes were repeatedly committed and their callousness and lack of interest in work was shown. They wasted our time. We landed at KFC at 10:30 and the order was taken at 10:57 and we werenât being served on time
For a vegetarian who repeatedly enquired 2 times if the stuff was veg and what were the options in veg, I think providing non veg after discussion was not acceptable. All this has caused a lot of mental trauma and waste of time and an unpleasant experience.
The attitude and behavior is not acceptable. My entire experience of being in Hyderabad itself has turned sour on account of this occasion
I wouldnât trust any KFC outlet to serve me veg or on any words of KFC employee.
The store I am complaining about is on 8034 Greenback Lane, Citrus Heights, CA. I have been using this store for a couple of years but starting last year this store every time I order a couple of meals I always get home without a full order. In fact I have changed stores but unfortunate it is out of my way a few times so I use the Greenback store and again I get my order home and I am missing parts of my order. And to top it off they never give you a receipt so that I can call them. I am tired of going out of my way to get the rest of my order, and I want you people to punish this store some how. Also when I do go back to get my order they never offer me any compensation for my TIME. I also think the problem is that store, in the evenings, only seem to have young men working there who obviously don't care about your customers. I will be going to the other store from now on.
Went into restaurant Store # D3330117 on 3/17/2013 at 5:31 p.m., Receipt # 3996. We purchased 2 senior buffets & an order of hot wings. The buffet looked very unattended by the staff. Food was not up to temperature, the stuffing looked very dry, dark in color and was not hot at all. NO chicken on buffet at all. Bisquits were as hard as a rock, gravy had a hard film across the top, corn was cold, and bread pudding looked gross. We asked a staff member, Kiara if they were going to do something about the buffet. Kiara acted like we had asked the impossible, she said she was to busy. She had extremely bad customer service skills and should NEVER work with your customers. The way we were treated needs to be addressed to this staff member. We finally had to ask 3 times before receiving any chicken over the front counter. NEVER was there any chicken directly put out on the buffet nor was the buffet ever replenished with fresh food. If this was not a Sunday evening we would of called the Health Department for this was a serious health violation. This is the second time we have experienced issues with this store and would appreciate this to be addresed IMMEDIATELY. If I do not hear anything the Health Department will be addressed with this store.
I visited the KFC 6625 victoria, montreal on thursday, I asked for 8 pieces of white meeat. I was told I canât have it because KFC needed to keep some for other customers!!!! What kind of policy is this! Iâm paying for these items so I believe I can ask which part of the chicken I want!
I was told by tow girls from stuff .theirs name is Roubee n Laura I can have only 2 white then she went to ask her manager and she said I could have 3 white out of the 8!!!!KFC, you might need to get your staff to review their CUSTOMER Service responses!
Because telling the customer in front of you that you canât offer them something because you have to keep it for other customers!!! Seriously!!! neither they dnt no how to talk with costumers , whatâs with the whatever you say attitude!!!
I am writting in reguards to a complaint made to me by a friend on my facebook. As well as from personal experience. My friend Susie Dudra Klee was at KFC today during dinner hours and was having the buffet with her mom when She seen this handicapped man in front of her. He was filling his plate just like anyonelse would with his favorite food macaroni and cheese when she spotted several employees and customers making fun of him behind his back and while he was in plain earshot . She proceeded to complain to the manager on duty when he commented to her that we was just being wasteful and shouldn't be here. He wasnt doing anything wrong except for doing what anybodyelse does when they are there. He is a paying customer like anyone and should of been treated with respect. This not only makes me sick because I have a child myself who is special needs but i also have a brother who is special needs as well. We like comming to Taylorville to that location however I'm hesitant to do so now knowing that if y our not like the rest you will be teased. And considering I have family in that town I think I will inform them of this as well. I wouldn't want my cousin becoming another victim as well. original statement below :
Susie Dudra Klee
GOD HELP ME! I am about to lose it.I spent a wonderful day early Christmas shopping with my mom in Taylorville.We stopped at KFC for lunch and everything was fine.A mentally challenged man bought a dinner to the buffet.He filled his plate with macaroni.Every staff member in the place began making fun of him. Right in the dinng area.I complained to the manager who told me he was wasteful.LOOK HE PAID!DOESN'T THAT MEAN HE GETS TO DO WHAT HE WANTS?EAT WHAT HE WANTS?BE ALLOWED TO EAT WITHOUT BEING WATCHED?
her email:
killersusan@facebook.com
my email: beyersgirl@yahoo.com
I orders the hot wing combo but instead I was given some sandwich with bacon on it. I couldn't go back because i had to return to class but I was highly upset, this is the 3rd time my order was messed up. I won't be back!
I was at your KFC in Canton, Ohio on Portage Rd.
I was told to go ahead with my order then asked
To wait for like 2minutes in the rain for the order taker.
I was annoyed but imagein how I felt when I
Found out your staff did not give me the food I
Ordered. When I got home I discovered there
Were on sides or biscuit for one meal. I called and
Let some one named, "Helen." This person was
Completely riddle and never apologized for her
Her self or your company!!! I just don't understand
Why you make a mistake n yell at me about it.
Some one should call me for the whole story.
I went to KFC/Taco Bell in Ardmore, TN at 9:45pm on November 14, 2012. This location closes at 11pm. I ordered a family bucket of chicken with mashed potatoes and gravy and biscuits. The biscuits were rock hard, and the chicken was like rubber. After returning home to find this out, I went back up to KFC to ask for fresh food, where I received horrible customer service. Was rudely told that I would need to wait 20 minutes on my chicken and that since an hour and fifteen minutes before closing the employees shut down the oven, that I was not able to receive the biscuits that I had already paid for. Why the employees are allowed to shut down equipment so early, I am not sure. I think that this is very unprofessional and should not be allowed. All I wanted was fresh food, which I asked for before purchasing. I would like something to be done. Thank you for your time.
Sincerely,
Shaina George
So I went into KFC last night and it was 840 pm. I get up to the register and I have to wait there for about 4 minutes even though they had no customers and they saw me in there. The woman that took my order walked very slowly and acted like it was an inconvenience that I was there. I ordered the KFC bowl and some Macaroni and cheese she told me it would take 10 minutes for the Mac and cheese so I said that's ok. She came back to tell me that they close the lobby in 20 minutes and that if I wanted the Mac and cheese I would have to go through the drive thru. Are you kidding me? I've worked in fat food places before and if a customer comes in 20 minutes before closing you cannot turn them away!
We ordered a KFC yesterday from Qurum, Oman,just before 7p.m. After a wait of 1 hour we recalled them. Answer in 15 minutes it will be there...... After half an hour another call as the kids were now very hungry....... Answer in 5 minutes........Finally after around 9.30 the food arrive....... we were on the line asking them to cancel as we have already made an order to Pizza Hut.....The manager then spoke to the delivery boy asking him to return..........40minutes later Manager calls again saying his sorry and except it with no payment......finally when we got the food....the chip boxes were all smashed and miserable to look at..food cold...Coleslaw has spilled in the bag.....It was just good for the dirt bin...IS THIS THE SERVICE WE GET FROM SUCH AN INTERNATIONAL FOOD SERVICE......Please see to this matter.......
i am one of the staff working in tafs food company under this they having branches in dalston,hackney, highbury, stoke newington,illford, seven kings, seven sister, startford centre, stratford westfield, walthomstove centre, leabridge, forestgate and leabridge. in all of those branches they are not following procedures because i am working in that company.
they get work from people they working for them and they will not treat them properly because they wont provide staff meal and we wont provided peoper safety equpiments and they will tell to work us it may affect us if future if any of the people asking this things to the manager or area manager we will loose their job or they will give hard time and they will sack them immediately.
i was working as a cook if am cooking the chicken means it will get expires in 1hour 30 minitues afer that kfc rules is to put that one in scrap but in our company we are doing this things we will keep those things untill those this are sold, the people who are paying for their food they are not getting the value of their money.
and if i cook fillet and zinger it will expires in 1 hour but they will keep it for whole day. now a days there are too many things to cook chicken, hotwings, fillet, minifillet, hotshots, and bbq rancher, but they will put only one peoplr for cooking and they wont help us.
if they working properly means they will get daily like too much scrap like waste things but in above mentioned stores it never happen. if CER or EHO visit they they will follow the rules on that day we use to put too much waste after that when they left the store they use to take the waste things and they will hake it reheat and they will sell those things.
and if some things we will defrost for business for example bbq rancher it contains 20 in a bag but we wont sell 20 bbq rancher in a day what our people will do means change the date and they will keep it for 4 to 5 days but procedure is to through it by end of second day. like this happening in our company simply i can tell is.
this is not KFC this is chicken and chips by these kind of company KFC getting bad name please visit those store and investigate those things. by the time of investigation please follow the counting in RMF aswell because you can see how many waste things we entering daily and how many sold by this you can find out how those people running the business.
I was in KFC restaurant at 960 S State Street, Bartlett IL with my daughter on March 17, 2013. I cannot tell you what a horrible experience I had. The cashier did not seem trained enough to handle the order taking by himself. I wonder if he was even trained at all!
There were about 3 other customers ahead of me that were waiting for what seemed like a very long time, at one point, one customer walked out because she couldn't wait any longer for her food, or maybe it was because of the constant talking and laughing of the kitchen staff. These people are preparing customers food, not at a social club!!!!
The kitchen staff didn't stop even after more customers tried to dine in and enjoy their meals in PEACE! I do not see myself going back to that KFC restaurant AGAIN! I certainly will NOT recommend my family or friends in going there. It makes me wonder what is going on with the quality of service these days!
The people who work at the queensway and park lawn location in toronto ontarioare so ignorant and they speak on their cell phones when your standing in front of them waiting to order. The give a tremendous amount of attitude, just toss your fries in the bag, get upset that they have to serve you and use awful manners when speaking! I dread everytime I have to go into this location and the only reason I go to that one is because it's walking distance to my house. I have filed previous complaints but nothing has ever been done about anything! It is discussing that these are the people you are letting represent your company!
Regards!
Last Wednesday my partner and myself stopped in at your store in mackay and purchased some original chicken pieces on our way to airlie beach for our Easter holiday at club crocodile resort. 3hours after our meal my partner was so sick she could not move she was just vomiting all day and I thought it must not have been the KFC because I was ok!!
Hours after I was same as her it was a horrible experience spending the one yearly holiday we take sick with food poisoning. This was the only same meal we had together that day ie it was the KFC witch poisoned us..
I rarely eat KFC because I worry about this Kind Of thing? Thanks for ruining our holiday.
I went to store #D212059 @ 10720 Baseline in Mesa, AZ . An acrid odor was present as soon as we entered the store . It smelled like very old grease. I thought someone had probably just emptied the cookers. I went ahead and placed my order. When we got ready for dinner and put the chicken on the table the same horrible odor was present. We tasted the chicken and the skin tasted just like the odor. We have been KFC customers for many years and have never had a bad experience until now. The owner of this franchise should be paying more attention to his product. My bill was $23.64 for inedible food. I believe the owner should be notified. This occurred on 05/06/2013 @ 3:28 pm.
I entered the store in Bradford, Saltaire just before the saltaire roundabout at around 8.20pm. I ordered a big daddy meal and a boneless banquet. Last time I ordered only about two weeks ago. In store they had failed to put bacon on my big daddy. There had been other instances months before. However, this time I checked whilst in the store. Once again they had not put bacon in the big daddy. I asked the manager why. His answer was they had no bacon. He expected me simply to accept it. I mentioned he should have informed me as I only choose big daddy because it has bacon. I asked for a refund as I found him to be arrogant and rude.
It is my suspicion the store is refusing to serve bacon. And does not inform customers prior to purchase. They. Should inform customers if they are indeed doing this. I was very dissatisfied and let down. I do like KFC. But do not trust the staff in the store. They also sit in the customer dining area on free breaks chatting whilst customers wait. They genuinely look annoyed when having to serve you. It's very unnerving.
I entered the KFC store#E791048 in Lancaster, CA to find myself number 3 in line. The girl behind the counter was counting pennies into the cash drawer. I thought the first person in line had paid with change and the girl was counting it. The longer I stood there it became apparent the girl was ignoring all of us. The girl continued to count the coins in the cash drawer. The first person in line asked the girl if the restaurant was open. The girl looked up and said yes then looked down and continued to count the coins in the cash drawer. The customer asked if the girl would take her order. The girl looked up and said she was counting her drawer and told the customer she had to count the drawer. The two customers in front of me turned and walked out of the restaurant. I asked the girl if the only way to get service was to go through the drive through and she said yes. I walked out and drove through the drive through to get my dinner.
When I arrived at the drive through to pay for my dinner there was an employee in the background yelling at the other employees about pot pies.
This was not the kind of restaurant for customer service.
I live in Knoxville Iowa and our KFC here just needs to be shut down!! Everytime I go there and order our meals we never end up with what we ask for. Tonight I ordered a chalupa with extra sourcream and guess what? No sour cream at all. Last time we spoke right to the shift mgr and the drive thru person ordering 4 famius bowls with macaroni instead of corn and guess what? We got corn in all 4. The time before that they forgot my biscuit. This place I swear is ran by a bunch of Add people. Customer service is absolutely horrible and they are so slow .I have waited 10 minutes in the drive thru for my food. Im fed up andvthey will never get my business again.
I went with my two childeren to the KFC on south 27th st and College ave in Milwaukee, WI on saterday 1/112/2013 . As I walked in there were a couple of poeple on line ahead of us. It took a bout 15 just to get to the counter to satrt our order to go. The employees were given all attention to the drive thru window and alot less to those inside . We can only see 3-4 employees total serving . I ordered the family bucket . After long wait , we were told they are out of crispy and it will take at least another 15 minutes for a new batch if we didnt want to take original instead. We got realy dissappointed but were forced to wait because the kids didnt want to cancell the order . I thought any courtesy action would have made feel a lttle less dissappointed , but they wouldnt do anything at all...that is bad .
I purchase the 20 piece strips and other side and got home with no dipping sauces, I called and told them and the superviser not only was rude he hung up on me, I called back and he claimed he dropped the phone. He said I had to ask for the sauces, that is silly. I was not going to go back as the store is 15 miles away and it would have cost me more in gas, He did not even offer me a coupon, did not say when you come in next time we will make an ajustment. He was just out and out rude. I told him that I will not go there again and I have alot of friends that will not longer visit this location. I know this may seem like a small thing but had he not been rude and said I am sorry this happened I would not be writting this, he needs to know you get alot more with honey than you do with vinegar.
I ordered a streetwise bucket meal with spoonfuls online, then as usual - received a call from KFC to cinfirm my order. I was frustrated to hear that the "spoonfuls" was not yet available until tomorrow..The problem here I'd that the representative was so un professional until I got irritated and become an irrate customer than what I really am..becquse she even lied that the chickens too were not available and I gave her the tone that is it possible??? Then she corrected herself saying she only made a wrong statement..though I already know that she wanted me to cancel my order..No customer compassion, until hearing a strong voice from me..They even put on the speaker phone that made the call more irritating, for I couldn't hear her very well because of the background!
i went to the drive in at your store in warrington alben retail park , i orded 12 boneless box and i was asked what bottle of pop i would like i said pepsi , i paid for my meals £22.48 i paid by card , when i went to collect my order the young lady told me the she had no bottles of pepsi she only had diet i advised her that i had paid for normal pepsi not diet . i asked her for a credit not as i had paid for my drink she said no , then asked me if i wanted 7up again i said no , she told me there would be a 3min wait for my food ,i said ok i parked up and waited to collect my food after 10 min i received my food but i still asked the young lady for a note for my bottle of pepsi , she still said no her customer service was poor , i asked for the shop s phone number and the managers name , she told me she didnt know the shop number but the managers name was ste ,
i took my order and went home , only to find my side order of gravy , the lids was not on tight and went over the boxes of food , and also the food was cold , is this good customer service ???
Respected sir, My name is pushpendu bardhan from kolkata, India,today i was going one kfc outlet,and i ordered 2 pic chicken with Pepsi, when they give me i saw bad smelling from chicken then i told them i can not eat it because it too smelling please change it, but they misbehave with me and they didn't change it , this incident happen with me in kolkata, diamond plaza kfc outlet, and person misbehave with me his name is bapi, and he told me i can not change it because you are not special customer if yo do not take action against him then i will go go to court ,he used slang language with me, indecent happen in 1.51 pm, today in kolkata near nagerbazar in diamond plaza kfc outlet, i will take action against on kfc if you do not taking any action, the person who misbehave with me his name is bapi working diamond plaza kfc outlet.
I can see that all complaints to KFC are on deaf ears and they could care less, anyway. Harlan Sanders would turn over in his grave if he knew how sorry some folks are that attempt to run his business. My compaint is about the sorry restruant being operated on Albia Street in Almaty, Kazakhstan. My wife and I thought, oh boy, a KFC in Asia. We were in for a big let down. Other than being clean, the business is only a KFC in name only and we would know, because I am from Kentucky myself.
The chicken is over cooked in oil that doesn't get changed regularly, the portions are all small, no dinner meals, no bread, no mash potatoes and gravy, you pay for Ketsup for your french fries and if you want a refill, you pay for another drink, not to mention the rude and unorganized service which is normal for this country. I am really surprised that such a sorry resturant is allowed to operate under the KFC franchize. If folks had a chance to eat at a real KFC back in the USA, they would laugh this place out of business.
We decided to treat ourselves to a nice family feast meal tonight instead of cooking. We got the 15 piece bucket with the extra large fry, large gravy, two salads coleslaw & potato and 2L bottle of pop at the Midland Ontario KFC. Took it home and took everything out of the bags and the potato salad looked funny it has a funny color to it and we tried it and it has the macaroni salad dressing on it instead of the potato salad dressing and it is awful and sour tasting. The coleslaw has such a strong chemical taste to it and it instantly turned our lips numb. I'm happy to say for the first time that our kids did not have any salad not that its the kind of salad that is healthy for anyone anyway but once in a while we like to have KFC as a treat and it was really gross. I want to know what is in the salads and I am terrified by what we just ate. Are the chemicals in there to preserve it and make it last longer? Wow its bad enough getting greasy heart attack chicken but we only eat like that once in a while so its not like its going to kill us but the chemicals is that necessary? I feel ripped off by KFC and this will be our last meal there which is too bad because I remember KFC being so much better and it use to be a nice treat once in a while. I would like our money back and want someone to test the salads to see what is in them .
Just bought a KFC in Jersey to eat on the go, but all 3 pieces of chicken were barely luke warm with a soggy coating from all the greasy oil. The fries were also just luke warm and soggy soft. I would have returned them but my parking card was about to run out.
The boat show is being held near by so would have expected the outlet to be very busy, which it wasn't, and it's no wonder!
Very disappointing.
N Parkinson.
I have just purchased a colonel burger - my favorite burger from KFC that i buy frequently - and cannot believe how unbelievably DRY and CHEWY it is!! The Chicken Pattie has CLEARY been sitting for FAR too long. I have NEVER gotten such bad food at KFC before and am very disappointed. I would gladly have taken it back if i hadn't taken a twenty dollar fare taxi home!! On the bright side, the customer service was superb as it always is at KFC Princess street, Palmerston North, NZ.
This message is concerning the uniform wearing of employee named "Arthur." It is very inappropriate and disrespectful to wear uniforms in such manner as "Arthur" was. His pants were way below is waist-line and I was very disgusted when I saw this. Employees should HAVE to wear their uniforms properly. I was very displeased as a customer coming in to Kfc and seeing this. Being very disgusted I am stating my opinion that every employee should use proper employee uniform customs to the best of their ability if they want to truly work in that business. Respectfully I ask that this complaint I have be taken seriously, and there be something done about this situation.
The KFC on Martin Luther dr In North Chicago , Il 60064 they always out of the advertised items I went there for hot wings no hot wings I went there for fried chicken no chicken went vigor pot pies no pot pies this store never has anything advertised! I won't ever go there again!!!
after going into your kfc store in fenton,s-o-t,england i was disappointed how unclean it was,i had to wipe over our table to be able to eat after no staff were on hand to clean it for us,also the food was cold which seems to always be when we treat our children there. our family like kfc but we are getting to the point where we would rather go somewhere else for our weekly treat.
Drive up window, 1st time, ask for 6 piece boneless white mea family dinner. Had to wait 3 minutes for white meat fine, when we got got home we had 4 thighs and 2 white meat. Next day ordered 2 piece white boneless dinner drink came with dinner, and added an. Potatoes and gravy. No drink, no potatoes and gravy, when we got home. And I had 1 white and 1 dark, suppose to have been2 white.
I'd just like to say that we were at the kfc in Somerset, PA on Wednesday April 24,2013 over the busy lunch rush hour. While waiting at the counter for our food we observed what I'm guessing was a manager, he was a taller man with dark hair and glasses, screaming and cursing at one of his cooks. I found this vet unprofessional and ridiculous. First I was there with my five year old, so I was not happy about the language being used. Second I can't believe he would act that way in front of customers or even treat an employee that way. It was absolutely ridiculous and I will never eat there again or at any other KFC if they think that kind of behavior is acceptable!!
Ordered a 15 Pcs bucket for a mini party @ home with friends, usually choice goes to KFC. But this time the quality of the food served sucks and it was stinking. Thw whole party mood was spoilt. Dint expect this from a well established food chain like KFC, im a regular person to order from KFC during weekends , this came as a shock and felt too bad.
Ordered from Dubai - on 04-Apr-2013 @ 7.45 PM order number : 1697214 from Qusais Eppco.
I have just perchased a kfc from the popular resteraunt on county road,liverpool and I am appauled with the service provided! Firstly the server named karcolina was unbelievably rude and had an appauling attitude, and frankly looked like she could not be bothered. While serving us she got the order wrong, and claimed we were lying about our order! Secondly she was scratching her skin all through serving us, we also very clearly saw her lift up her t-shirt and scratch all her body before placing a burger bun on the grill with her bare hands which she didn't even wash after stratching.
After confronting her about the scratching she lied and said she didn't, when we very clearly did, I have two witnesses and cctv evidence of this! She claimed she would make a new meal after we confronted her and we obviously said yes. To find out she'd make another without wearing any sort of gloves or even washing her hands! Something has to be done and I will never be eating at that resteraunt ever again. The hygeine standards are appauling and I would never recommend anybody to even step foot in there!
I was eating in your KFC restaurant in Renfield Street Glasgow on the 6th of november 2012. I had the chicken selects meal, my sister had popcorn chicken and chicken wings. When my sister went to eat her meal she discovered it was cold and returned it for a hotter meal I foolishly ate mine, which was slightly cold. I have had stomach cramps, have been feeling sick and unwell since. I have not been able to eat anything since.. I will not be eating in your KFC restaurant every again, and i will also be telling all my friends and family about my experience. There was a sign that the shop was closing early for maintaince work I am just wondering if the cookers were not working properly.
The KFC in Palmerston is run by the worst managers I have ever seen.
I have been there a few and everytime the service is appalling, employees including managers are rude and extremely slow!
the whole restaurant is quiet there is no such thing as team work or time management.
As a past employee of several KFC restaurants in Queensland I was absolutely disgusted in the staff working at this particular restuarant.
Just on Saturday I was served by a very rude loud young lady of culture who could hardly speak english and it took her over 30mins to provide me with a simple family feast! when she finally gave me my order she slammed it down on the counter and served the next customer. I walked away and took my meal home to eat because she had bagged the meal up providing me with no serviettes, spoons etc which to me made me feel very unwelcomed and appreciated.
That night my partner and I were up sick the remainder of the night because we ate the family feast that had disgusting slimy chicken and the potato and gravy looked and tasted like it was weeks old, the texture of the gravy was chunky!
I would like feedback on this complaint so I know that this will be dealt with. I highly recommend further training or new recruitments for this restuarant as I know how excellent KFC restuarants are encouraged to perform especially as a team.
Kind regards,
Tamara McLean
Whilst visiting your store in devonshire rd blackpool on weds 10th april i was extremely unsatisfied with our meal orders and the customer service offered.... the big daddy burgers appeared to have been just chucked together and the bun was sum what dry and crumbling as though it was left out and had gone hard as a result.... when we took our gravy back to the girl at the til to complain it was more like brown water than that constitute of gravy her reply was it must be a faulty batch which in my opinion it shouldnt have been served but fot rid of and a new batch served. we was told we could have beans which was unsatisfyingi as we niether wanted or liked them..... i was really unsatisfyed with the whole service of the store and will not be returning there in a hurry what a truely horrible experience all round.
I just went to KFC tonight and the wait in the drive thru was very long, the guy taking the order was very rude & abrupt. What really aggravated me, was that after I got home & opened my box, I was quite disgusted with my white meat that I had to pay so much extra for. I got a breast that was about the size of a card deck and the wing was the smallest I have ever seen.
I can't believe you have to pay so much extra to get white meat & then to find this. The food was barely warm & the biscuit was actually cold. The mashed potatoes were like soup. I am very disappointed in KFC. They use to be SO good, and now chicken at Dierberg, Schnucks, Lee's & Church's beat them by far, including the price. For a fast food place, the service was not very fast.
I just would think that in this day and age with the economy the way it is, that places should be falling all over themselves to make you happy and give you your money'sworth to try and keep you as their customer when their are many more places you could patronize instead.
After reading all the complaints on line about various KFC's, there is obviously a BIG problem with this place of business. It wouldn't surprise me if they didn't close down soon. No one seems to be happy with them. Perhaps it is time for someone to do something about it. Thank you.
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