KFC Complaints Continued... (Page 20)

Because your new colonel Sanders comes across and non genuine and nauseating by both his appearance his voice and his demeanor, my family and I have stopped purchasing your product and now bring our business to Popeyes Chicken. If you get a more pleasurable colonel sanders I may decide to return but until then Popeyes it is.

I have been a faithful customer of the St Albert KFC 195-001. I always get the combo#3 with fries supreme, and beans instead of the beef on everything (I'm vegetarian). The last time I went there I was charged extra money to add beans. $0.69 for each soft taco, and $0.69 for the fries supreme. So a total extra of $2.18. Which I have never been charged before. They usually just substitute the beef for the beans (which is cheaper). When I questioned the window attendant she was very rude and harsh, and basically said take it or leave. She said that's what I'm charging to add beans, I tried to explain I was only trying to substitute the beans for the beef. She would not hear it! And that I have never been charged this before. She didn't care "about before". I quite arguing as I could see she absolutely didn't care. After receiving my food I was waiting for my change, she came back to the window, and said "is there still a problem?" I said I was waiting for my change. She was really ticked then. She gave me the wrong change back, but I left.

To be honest, I was ticked about the extra charge, but more upset about her attitude and her mannerism. Very unprofessional! And did not make me ever want to return. I have once since, to see if things had changed, and they had not. I Ordered the same thing, and was charged the extra again. She was at the window, still very poor attitude, and I didn't say a thing about the extra charge. She just doesn't have the customer service. Our family of 6 has always enjoyed going there, and it has been our favorite place for vegetarian option, but we Will not be returning there. I very disappointed in the service. It hasn't been this way in the past, but I see there are mostly all new staff there now. I can go across the street to Taco Time for the same meal, same price, and better service, and no up charge!

I order at same store on a weekly sometimes twice weekly basis. I was excited to open box of a chicken breast and usually its soggy but this one was freshly fried, as I bit into it I smelled fish, thought 'well maybe they fry fish in same oil", as I continued to eat It -the white meat smelled rotten. them meat from the bone was a purple, red color ,which was also odd to me -trust me I have been eating KFC as a child so I know my KFC and never had this experience. When I took it back to store Oakland Park and NW 21st St, Oakland Park Florida, they disputed my sense of smell, but did return my money. Disappointing and scary that KFC doesn't have a better quality control, the manager had said she had just had the quality control people there this morning. the drive thru was a 10 minute wait in front of the menu board, so not only did I have to wait - the meat was bad. how disappointing.

My complaint is not about a specific location (however, I do not eat at any very often because it is just not the quality it used to be). What bugs me and just about everyone I talk to about it is your TV advertisements. The guy that you have dressed as the Colonel is not right for the part. I don't know him personally so I won't call him an idiot but his portrayal as the Colonel is ridiculous. He looks like the Colonel until he opens his mouth. He does NOT act or sound like the southern gentleman the Colonel would be. He sounds more like a pervert or a dirty old man. It really is a very obnoxious experience. Are you trying to close down? He's terrible! Fire him and find a real southern gentleman with a deep man's voice. Thanks for listening.

We waited at the drive-thru for approximately 5 minutes speaking hello, hello into the speaker with no response. Then, so we drove to the window ask the young lady if there was something wrong with the speaker and she said no she must have hit the wrong button on her head set. After all this irritating time in the drive thru we tried to place our order.with a two piece classic extra crispy the side orders were greenbeans with worker said that we have no green beans so we said corn she just stared at me for afew seconds and then it seemed like it registered thru her stare and then at the end of our order and this long long drive thru ordeal she said it would be an 8 to 10 minute wait for the biscuits and I said are you kidding me and I told her to forget our order a nd we drove off laughing and cursing about the time wasted there and went and had a hamburger. My wife loves KFC that is why I would go to the trouble to complain but this is probably the 4th time we have had a bad experience at this one KFC.Indianapolis store southport and gray road. You have to do something about this store. more than likely a last time customer.

I have not gone to Camden, DE 19934 for along time because last time went we got our order wrong and of course, did not notice till got home and this store is not clean by any means and very very slow in service. I went to a friends house a couple weeks ago and she had POT PIES which were delicious / nice chucks of white meat and nice crust, So thought would try them myself for family. Went to this store 3:30 on 8/26 and ordered 2 pot pies. After 15 minutes told by them had only one pie but if would wait another 15-20 was making fresh ones.

So I waited another 20 minutes to be told that they only had the one pie and NEVER made the other one or any fresh ones. They offered me a 2 pc chicken deal in its place which I had no choice to take but it was awful. It was a small breast and very dry. The pot pie had shredded or pulled chicken not the chunks I had at my friends house. All in all another bad experience. order 4169. People were so agitated about service. This will be our last visit 4 sure.

My wife and I visit the KFC in Spearfish, SD as we live in the Black Hills of South Dakota near Spearfish. Today 6-26-15, and were so disappointed that we will probably not revisit this KFC. It was 12:30pm and we had to ask for a tray to go to the buffet, the serving line was very dirty with spilled food and most of the food was empty, including the chicken station, the drink station was so messy and wet that you could not put your tray down. The women's restroom was so dirty my wife would not use it. Also all the handles and locks were torn off the stalls. I asked one of the employees to come out and clean the serving area and the drink station and they acted like it was a surprise!! Enough said and we will not revisit this KFC and the company should be ashamed.

I'm writing to tell you how horrible your commercials with this really stupid man posing as the Colonel are. Some years ago, I was up for the KFC commercials. I was first interviewed by the ad company, and the second interview was with the original Colonel. The original Colonel was very nice, intelligent, asked intelligent questions and was NOTHING like this man on the latest commercials is trying to be. This one and his words and behavior, I'm sure has the original colonel turning over in his grave.

I believe you should drop this that you are doing and bring the whole structure, person and feeling up to an intelligent , well written and stated commercial, that people will respect. By the way, I had the job, but my husband was a Naval aviator and he got orders to move, so I had to resign.

Can't be too specific with 100 words, obviously you really don't want to hear complaints. So I will give you the very short version. I went to store Tulare 845 E. Prosperity #H830011at 4:02pm this date. Order 10 piece chicken, but was then told that is only dark meat, however since there was nothing posted anywhere, Mgr Christine with a real attitude had to adjust increase my charges and added white meat 10 piece. I got home with 8 pieces of dark meat.

So I went back and asked for the Mgr. and was told the new shift mgr had just come on so she very politely asked to help. I told her count the pieces and look at the receipt. As soon as the rude Mgr Christine heard it was short she started loudly from the back stating "you packed it" I didn't, I didn't do it. Fine I don't care who DID it and if she wanted to show her rude behavior and treatment to staff to entire restaurant that is fine too, just make it right. Obviously you don't give these people ANY training.

Well I guess I can't say that because the new girl on shift was very polite and apologized over and over. I asked for the other Mgr name and she still yelling from the back, and wouldn't give her name so the new shift mgr wrote Christine's name on the receipt for me. You need to talk to your employees and find out how they are being treated if this is how the customer gets treated

Stopped at Yass KFC on Sunday 26th April around 4 pm. The place was filthy, bits of food of the tables and the floors. It was chilly but my family chose to sit outside, but being eldery didn't want to, asked at the counter for something to clean
a table was informed not allowed but someone would clean up. Only cleaned 2 tables by the time I left nothing else was done. Definitely not on the stopping list.

I visited a store in Villa Rica Ga yesterday. First and foremost, the lady at the drive thru (Tisha or nisha). Was extremely rude. We orders the $5 boxes but with 2 legs instead of thighs and sweet tea to drink and was informed they had no tea or no ice. So I asked if I could just get another biscuit instead and they said no.

Then was told to pull up and wait till they brought it out. They gave us the thighs instead, original recipe instead of crispy because they were out and no silverware to eat potatoes and realized this and they forgot cookies. 10 miles down and to think we spent $17. For nothing we really wanted and waited 19 min. For what I'm not sure because I know that chicken was NOT FRESH. Worst experience EVER. Now I know why KFCs business continues to decline.

My son has worked 22 hours for this company and for the past 3 weeks has been given various excuses why he hasn't been paid. He has returned his uniform and has had to go down to the restaurant 3 times to take documents, id etc. When they already had all his details. He was told he had to go down to collect a wage slip then the next day when he went down the wage slip was not there!

One manager said they were going to email head office and told my son to phone back a few days later. My son has phoned several times and was told last week the outstanding money would be in his bank today..... It is NOT in his bank so yet again he made another phone call to KFC. He was told he had to phone back yet again tomorrow. My son is a student and has earned this money. He did do the late shifts so it was not easy for him. Please can this be sorted out as soon as possible instead of fobbing him off all the time. My sons name is Mac Rathmill.

KFC 6965 Aliante Pkwy. North Las Vegas,NV. Every single time I have gone to your restaurant, When I get home, I am either short something or given the wrong item that I ordered. I really think you need to look into management at this location. I tried calling the store and I could not even get thru. The number on the receipt is 702-395-2734, it rings a 1/2 ring then disconnects. With all the completion out there, one would think that your number one priority would be CUSTOMER SATISFACTION!! Please take action before places like Canes and Popeye's put you out of business!!!!!!!!!

On April 17,2015 I went to the Belle Vernon, Pa FKC at about 4:30pm I ordered a 8 piece meal. There was not a breast. The chicken was greasy. The skin was almost black. It seemed the chicken was "old". It was fairly moist but you could not eat the skin. The sides we got were fine but we went for the chicken. The whole family was very disappointed. They only ate one piece. I have left overs. That never happens when we get KFC. Not sure anyone will want to eat the left over chicken!!!!! I feel I wasted my money...I do not have money to waste. I will have to think HARD before I go back to KFC!!!

Visited KFC Maypole Birmingham and the restaurant was dirty we had to clean our own table, the staff was miserable the one looked like she was on drugs. We asked for salt and we got given a big tub as there was no sachets. There was only one member of staff serving it took ages to be served and the restaurant was very busy. Not very happy at all as we use KFC often but will not be entering this branch again which is a disappointment as its our nearest restaurant.

My husband and I were in the drive thru window and he was smoking his electronic cigarette minding his own business when the manager approached our vehicle and said if he did not stop smoking She was going to call the cops. Mind you he was in his own private vehicle not inside the store.. She then processed to be very rude and toss us Our food and one of the employees flipped us the middle finger. I will never ever eat there again. Worst service I have ever received in my entire life. This was at the kfc located in Big spring Texas. I tried calling the store to speak with the manager but they will not answer our calls. Please fire this woman. I'm tired of ghetto people working at fast food restaurants.

Galax VA is the closest KFC to my home, approx. 12 miles away . Service was very slow, one employee taking orders, 3 others employee talking while my wife and I waited to order. Food on buffet was not well supplied, mashed potatoes where dry, I asked for fresh, the old was mixed with the new. Had to ask for chicken, only one breast of original was in pan. Macaroni & cheese was dry & old. Floors, tables walls & bathrooms were dirty. I have been eating at the Galax Va. KFC since your first store was built many years ago, both of us were very disappointed. It was as if there was not a manager on duty to make sure things were correct for the customers. My ticket #5838 @ 6.38 pm. L087002 5 51 5838. I do not usually take time to complain, but this experience is the worst I have ever had at my local KFC & I thought someone at the corporate level should know.

I was abused by the manager at KFC in Brixton London. I visited the store at 12.50 pm on Saturday 11th April and placed my order. After waiting for 10 minutes we asked what was happening with our order at which point the manager started to shout at us. The whole place was in chaos with various customers asking for their money back. when I confronted the manager about him shouting at me I was further abused by him and told I would be banned for complaining. All the other staff in the restaurant and customers were alarmed by his behaviour. I filmed some of the incident and can share but you will have this on camera also.

Eventually we did manage to get our order and left after the manager shouted at us again. When we got home we checked our order and realised the order was all wrong. We returned to KFC and again were confronted by the aggressive rude manager Sammi. Overall I visit KFC 5 times a week and spend a lot of money in the restaurant. I was refunded by money by another staff member who apologised on behalf of KFC and was very pleasant. The manager in questions name is Sammi and his ID number is 2402 (these details were provided to me by the staff member called Mahfuz who resolved the situation that the manager created). I would like to know what KFC propose to do about this incident and my very poor customer experience. I have video evidence to share if required. Also I expect KFC to review the store footage to see the managers actions.

Hi, I visted your kfc branch at sheffield arena last night, where the time stated it closed at 10:30pm. I arrived at 10:10pm to find the doors locked, I was then let in and refused to be served by a member of staff because they said they were not taking no more orders. I work at a supermarket and i would never in my right mind turn customers away. It was disgusting how your staff were with customers last night.

Went into your store in Effingham Illinois.. tonight and it was appauling.. the service was bad and slow! waited for 20 mins for someone to wait on us and she saw us.. she was helping get drive threw and I kept asking to be served and got nothing but dirty looks .. when we did get waited on, it was rude.. and buffet was half empty.. the chicken was old and dried up .. the gravies were lumpy , and hardly any in the pans ,, 4 pans were empty and the remnance of food were dried up on the pans.. when I asked if they were going to put fresh out and new pans, I was told that if I can do better I could go back and do it .. I demanded my money back and I will never be back .. the store was under staffed or they were all in back one .. and the store was dirty .. the chicken tasted like it was fried in old grease.. something needs to be seriously done with that store..

I went to KFC(fort valley) on my lunch break on 3/31/15 and the biscuits were hard like rocks. I've had several complaints in the past few weeks from half done chicken to bad attitudes. They will serve you something that they know should be thrown away. They actually get mad when you complain. If they go to eat somewhere and get bad food, do they over look it? I'M DONE!!!

I have made several visits to KFC at 4303 Lemmon Ave., in Dallas, Texas, my most recent visit was today March 30, 2015. For the last two months that I have stopped by KFC at Lemmon, I've been toldy that their grill chicken machine is down or broken. I do not understand why as big as KFC and one of the top fast food resturant chain in the nation, you can't have a piece of equipment fixed. I work near the establishment, and I enjoy the grill chicken. It has frustrated me for the past two (2) months when I stop by KFC at Lemmon to be told again and again that the grill chicken machine is not working. I would appreciate it, if you would look into this matter, find out why this equipment had worked for two (2) months, and fix it, so that patrons can enjoy griill instead fried chicken. It is frustraing when I have to drive out of my way to get something that I enjoy the most, when there is a KFC two to three minutes from where I work.

I am in the KFC Munroe Road Branch, Trinidad and Tobgao and leading up to Cashier is a dead cockroach on the floor. What poor standard and unacceptable. I have a couple pictures I took as proof.

I went to the kfc in bulwell Nottingham,to find when I got home most of my bargin bucket was missing,phone the number on the recipt,i was told that I was to bring the recipt back and she would replace my order, and to extrea meals for my inconvience.so I rang back today to see if I can come and collect it and was atold by kalam that it wasn't in the book,so there was nothing her do.i think it is discugusting how you can be told one thing and something else its wrong,you need to train your staff better,and to commicate propley.