KFC Complaints Continued... (Page 27)
1319+ reviews added so far. Upset? Call KFC corporate: 1-800-225-5532On Friday 2011/08/05 at approximately 10:30 I went to the drive thru at the kfc on the N12 in klerksdorp,when I got to the drive thru I was not even greeted by the lady that was taking my order, I requested a meal and I ask the attendant if I can please have coke zero with my meal instead of coke, she replied in a very abrupt and rude manner that the meal does not come with coke zero, and I must choose another meal in a very abrupt way, is this the way that paying customers are being treated, I ask her for her name and she didn’t reply she totally ignored me, then I ask if I can speak to her manager n she continuously ignored me.
I drove to the next window n requested to see the manager, I got no joy out of him, and he did not even apologize. Unsatisfied customer!
Recently i found out we can no longer get toys to go with the kids meals i think its a rip of due to the cost of a kids meal the kids were certainly not happy.Also the workers at Batemans Bay kfc N.S.W. Australia are incredibly stupid they dont listen to what you tell them to what your order is and thats going through the drive through.When you get home you find that you have at least 4 things that are missing they wont go to your house to drop of your order you have to drive all the way out to the store its all most like the workers dont know whats in every meal that people are suppose to get which includes your drinks and sauces.
The workers are either extremely lazy,stupid or were never trained.I have over heard workers talking badly about a customer all because the man had a German accent and they were making fun of him.Its extremely rude and something should be done about it what the owners need to do is hire more mature workers instead of being extremely cheap,and hiring lazy kids who are only their for money they dont give a crap about customer service older people do a better job and make better managers and supervisors they know how to serve people better.
Bring back the toys or drop your prices on the kids meals instead of being greedy you will lose customers if you dont.
This was earlier reported but no action on refund has been taken as yet. The case: On 17/06/11 I ordered for foodstuff worth Rs.210/- at KFC, Sipra Mall, Indirapuram. But, the counter person had deducted Rs. 21000/- from my HDFC credit card. When I asked for immediate refund of my money by cash it was not agreed. In stead it was simply told that the excess money will be credited into my account within 7-9 days. I had put up this complaint 5 days back but, no mail from KFC has been received so far regarding my refund. The manager at the counter on my pressure gave one undertaking regarding his mistake and refund of the money illegally deducted.
I would request KFC Authority to send confirmation about the refund and the mode of payment to HDFC credit card section so that this money I need not pay in my next billing cycle. Management should take appropriate action on the person at KFC, Sipra Mall, Indirapuram who has done the mistake to plug such loop holes.
An order for food worth Rs. 210/- was placed at KFC counter at Sipra Mall at Indirapuram Ghaziabad on 17.06.11 evening. While credit card was given at the counter for charging the amount they had deducted Rs. 21000/- to my surprise. It was simply told that the money would be credited to my account in the next 7 to 9 days. Such a grand mistake has been committed by KFC counter person but their reaction to the incident was very poor. Why the money was not refunded in cash immediately to me as it was proved to be a grand mistake ? KFC management must wake up and respond to this incident to resolve it by paying cash to me. Action to be taken on such employee at the counter.
i make an order today 18 June 2011 at 8.10 pm through person called hisham and he told me on the phone within maximum 40 minutes will recieve your order , after 70 minutes i recieve my order no 2228493 here in my place ( media city ) dubai and the delivery person told me i went back to office at 8.50 to take new orders …which means that there is no driver to deliver … how come kfc dont have a driver and they promise customer to recieve his order within 40 minutes ….. am so disappointed from this service and my friends in the office after 30 minutes from my order …ask for macdonald order , they recieved thier order and finish eating and am still waiting !!! what a rude service
Purchased 20.00 meal deal at 7:30 pm on june 6, 2011 at kfc chicken. Gravy, mashed potato, slaw, and biscuits were good. Hence the problem, there is no doubt in my mind that the extra crispy chicken we received was good when it was made at noon. The chicken was dry, the breading was hard (not crispy). The last time we were there at kfc was six months ago, and the service was poor, meal items were forgotten and I suppose six months from now there will be another issue and that will put us in 2012. When we travel out of town to kfc our experience is normlly better.
We have just returned from our second “experience” at KFC on Bowman Avenue in Danville, IL; we always give a place a second chance. We ordered the buffet. There were two pices of crispy chicken in one pan, four pieces of the greasy chicken in the other. The piece I took was not hot. The other items on the buffet were not hot. The corn pan was neaerly emnpty, the cornwas tough, as was the greens. I took the last biscuit, the gravy was very good. We were there for about 45 minutes. KFC Employees walked past the buffet numerous times and looked at the empty pans but did not fill them.
Two other families got the buffet, no chicken. One man stood at the buffet for twenty minutes, he was waiting for more chicken, employees walked past him countless times and ignored him. Employees were focused solely on carryouts, chicken was going out the door in buckets. The place was filthy. I won’t go back.
FD Campbell
I am a 38 year old woman who recently worked at the KFC in Sayre PA. I have been a manager of 4 fast food restaurant and have never been treated so badly by owners, managers and employees. I have just been diagnosed with CHOREA, which is rare, possibly a form of Huntingtons disease. While working at the store in Sayre i was picked on and laughed at by the GM, shift managers and KFC employees, all because of the Huntington’s disease. I am now embarrassed because of who i am and what i do. Thank you KFC for making me feel like a failure because of something i can not control.
I went through the drive through at the KFC on American Leigon Hwy in Boston, MA. I peeked in the bag quickly to see if everything was there, and it looked fine to me. I don’t live in the area, I live completely across town. When I got home, my family didn’t eat right away. When we opened the bag from KFC, we noticed a couple errors. 1. I ordered a breast and wing meal, and got a breast and leg. Not a huge deal. I also ordered a sandwich meal. I asked to sub the fries for mac and cheese, and still got fries. Again, not a huge deal. Only minor errors, nothing to be upset over. But, when I opened my sandwich carton, the sandwich looked a little flat.
I took a look, and I had ordered a chicken sandwich…..I got a cheese and bacon sandwich instead. How can you go to KFC and they forget the CHICKEN??
Me and my wife have just been to a kentucky fried so called chicken shop. When we walked in to KFC there was 8 empty tables, 7 of those tables had half eaten food ,drinks spilt and rubbish strewn all over , it was discusting. There was no queue so i asked for someone to clean the tables ( 8 people serving nobody behind the counter ) still took 7 minutes for someone to come to start cleaning the tables. So i went to order food 2piece kentucky fried chicken x2,1 7up and a cup of tea ( not so hard to do is it ??? ). He got my hot food ready then poured 7up went to make tea no tea bags.so off he went lucking for tea bags , after nearly 5 mins he asked a girl ( who was serving at the time )and guess what they were under his nose ( mean while our food is going cold )when he eventually made the tea ( by putting tea bag in hot water ).
I paid and went to where my wife had got a table ( which had been cleaned by my wife ) i sat down. My wife took the lid off the cup low and behold tea leaves floating the bag had burst, so she took it back. When we eventually tucked into the food it was very cold , the so called chicken were skin and fat hardly any meat, to be honest it was discusting i complained to a young girl ( whom was still cleaning tables ) about the size of the chicken all she said was ITS NORMAL with that comment i thru my chicken on the table and walked out followed by my wife. I had just paid 8 pounds for cold chicken cold chips and to eat in a DISCUSTING place. This isnt right, but no KFC manager to complain to.
Yours in disgust, Tony
P.S. i will not be going in a kentucky fried chicken again and i WILL be telling all my friends not to!
i entered the kfc on eccallsal road in Sheffield about 3 weeks ago. they were closing and had nothing on the hot grills, they said i could still have an order as they had just put the chicken in a storage bin. so being a little tipsy with a hungry 6 year old and my partner i bought 3x 2 pieces x fries coming to about 9 pounds 80p. we got home and the chicken was inedible, dried up disgusting. i went down to shop and complained to kfc and the manager gave me an address which i lost and cannot find one anywhere. whilst in the shop a saw about 6 ants i told an asian employee and he just wiped them up. this should all be on video!
he openly admitted it to the kfc manager. i am absolutely outraged by how i was treated im disgusted at the way the food is kept and served when they were closed, im appalled at the quality off the food and i will go as far as i can with this kfc complaint, we all could have had food poisening which can lead to death please help, where do i go from here. sincerely, catherine bell.
We ordered a bucket of KFC chicken and side orders. When we got it home it was so bad that I would not have feed it to my dogs. when I called the KFC restraunt the manager told me to just take the skin of and eat it. When I told her no she said well I am more frugal than that. Well it’s not her $20.00 ,it’s mine and I do not need someone like her telling me what to do with the food I paid for. I will be waiting to hear from KFC corporate. My phone number is 1 541 888 9629. thank you.
I had my kids birthday party at Kentucky Fried Chicken in AbuDhabi and there was no service/entertainments/gifts as promised. Instead of enjoying the party I have to take Video camera myself, serve food myself, because the KFC staff took off without informing the manager! No one from the KFC based in UAE listens to my complaints. Can anyone let me know how come I can complaint directly to the main KFC office based in US. As we all know that KFC is an established chain but their customer service attitude especially in Abudhabi, UAE should be changed. Can i get any response or this type of attitude continues…
I went into KFC in Meyerton yesterday and the noise coming from behind the counter was unbelievable! When we first walked in I did not know if they were rioting or fighting with each other. The staff were shouting and laughing and singing so loudly that I could not hear my brother standing right next to me. I stood there with my hands over my ears trying to decided what to order, I would have walked out but we were in a hurry and needed to get something to eat. The staff members were totally unaware of how to behave themselves in a restaurant environment. I will never eat at this KFC location again!
I saw this lady ranting and raving about a KFC employee for not getting her order right. She looks about 400 pounds, and I’m guessing she takes her fried chicken very seriously! Are you kidding me people? She said, and I quote, “You can go to hell!”. It’s just chicken jeez. You wish she goes to hell over a PIECE OF CHICKEN?! Maybe that is the only chicken they had at the current time you ordered. If you had an issue with it go to another KFC store? Or better still DON’T buy the product! I can’t believe the ignorancy of some people such as yourself claiming people should go to hell over a piece of chicken. Where do you get off?
Dear Sir, or Madam. I don’t like complaining, but in this case, I feel I must, My husband and I, went to ask for a £9.99p bucket from Tower park. in Poole Dorset. and she said it was not £9.99, it was £10.99 she said, We couldn’t be bothered to argue, or make a scene. so we payed, sat down to eat it, So out side the k.f.c. I took a picture of the add which was on the window, I am sure you know this is illegal to do this, and could be in trouble. We use the K.F.C a lot. but this is not on.
KFC had a competition running to win a rocking box speaker set. I was so happy when I was contacted by phone to announce that I had won the KFC grand prize! Sadly to date, the prize has never been delivered. I wonder with these big companies, they advertise stuff and you win. How sure are we that anyone ever gets the bogus giveaway prizes they win? I mean its almost 4 months later and still no prize. The public must be wary because I really think that these restaurants like KFC advertise falsely just to attract customers!
I ordered grilled and got fried, no biscuit, chicken cold and no seasoning, and the fat lady was proud that she messed up my order – out came the hand telling me “she’ll do what she pleases”, then the manager man shook his greasy head right to left telling me to go ahead and complain to corporate cuz “nothin will happen, we run this”…Bottom Line: Stay away – unless you want drugs…
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