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Write for Us Lowes Complaints Continued... (Page 16)
1019+ reviews added so far. Upset? Call Lowes corporate: 1-800-445-6937
We purchased a wall oven from Lowe's on 5 March 2018. We expected that delivery would be 2 or 3 days later but after a week went by, we went by Lowe's to see what the problem was because we knew the payment had already been cleared by Lowe's.
The salesman was good and tried to get information what the hold up was and told us we would receive a call the next day which we did; however, the installers told us it would be another week before they would deliver. That is 2 weeks and a day after we made the purchase. They are now scheduled to deliver on March 20th. If we had known it was going to be that long, we would have purchased elsewhere. We have bought several appliances from Lowe's over the years with satisfactory service but we are not happy with this one.
Scheduled to repair faulty dryer which was originally scheduled was for tomorrow, was informed by Lake appliance repair company, could not honor time, was told by phone it would be the 21st, 8 days from today, and now this 2nd email from you, which is now March 27th to get our dryer repaired!. There was and continues to be clearly erroneous information provided by Lowe's, asked for supervisor, was referred to Samsung, spoke with them,, who earliest was Monday March 19th. In either case, suffice to say, this is completely unacceptable in a busy household, and reflects poorly on both Lowe's and Samsung. Based on this experience, I am unlikely to shop at Lowe' s in the future or purchase a Samsung product anywhere and anytime again. I will be in contact with the BBB next. I do not blame Lowes or Samsung for the mechanical failure of the item which is under warranty, but both companies poor customer service and complete disregard, and might I add incompetence for and in assisting your customers, is quite evident here.
Lowe's Repair Scheduled Notification / DAVID COSSU / 1-23599922757
Appointment Information
Date 3/14/2018
Time slot 12:00 PM - 04:00 PM
Service Provider Information
Business name WFCC - LAKE APPLIANCE REPAIR
Phone number (916) 985-3426
Product Information
Brand SAMSUNG
Type Electric Dryers
Model number DV45H7000EW
I was trying to purchase some kitchen appliances and arrange delivery from the Hemet, California Lowes. There were some issues that needed to be discussed. I called the store and initially tried to speak to an associate in the appropriate dept. After many attempts with the phone never being answered and disconnected, I called, asked for and spoke to a manager, named Jennifer. She was very helpful and answered my questions. At some point I had more questions and called back to speak to her. She was unavailable. I was connected to another manager, Christina. To answer my question, Christina said she had to speak to an associate in the kitchen appliance dept, who had just left for lunch. Christina promised me that she would call me back in an hour when that associate had returned. After not hearing from Christina for approx. 3 hours, I called and was told that Christina had gone to lunch. I asked for and was connected, after much waiting to another manager, George. Even after explaining to George all the problems I had been having getting some answers about my prospective purchase, George was very, rude and dismissive. The final issue that I discussed with George was the installation contract for the appliance. I asked him how much it would be and he told me that I would have to speak to someone in the appliance dept. I reiterated how many attempts and how impossible it had been to contact that person. I suggested that, since he was in the store, he could just walk over there and get that information for me. I inquired if it was too far to walk and guess he didn't like the question, as the line went dead.
Is this the quality of customer care and service that Lowes prides itself on?
Steve Shaw
714-812-2628
Hello, my name is Jody Novak and I am writing you to bring some safety concerns to your attention. I am an advocate for bulling in the work place and I am a mandatory reported. In the Helena office a new manager has recently been hired I only know her first name not her last. Her name is betsy. I got two issues I want to bring to your attention. first issue: bullying co-workers
I want to report her to the head office and reported her in our local store.
She is being unprofessional with the co-workers she works with. she yells and screams at them she does not ask co-workers to do things rather demands in a very unprofessional manner. She targets a multiple variety of co-workers and bullies them to get done what she wants. (concerning a specific employee here are some detailed examples: the employee was bringing up pellets to the front of the store and was yell at by betsy to not be bring anymore to the front of the store. *note: the employee knows his job and has worked for the company for 10 years and has done this specific job daily with no issues until she was hired*
another example this specific employee was going on break when she approached him and demanded him to go take returns to their proper stations. instead of letting him take his break as he was already in the break room. Betsy is pushing co-workers above their limit and causing retaliation.
I personally have witnessed and observed her behavior toward the coworkers in the work place and as a professional advocate and reporter I want you to know this is not a good situation for anyone.
issue two: not following labor laws
Betsy oversees making out employee’s schedules and it has been brought to my attention by many different employees that she is scheduling them to close the store and open the next day. An example an employee mention to me that he must work from 7am - 11pm and had to be to work at 6am the next morning. due to safety precautions and the labor laws there is to be 8 hours between shifts in this type of industry. Which shows you that this manager Betsy is not following rules and regulation concerning both federal and state regulations.
I wanted to bring this to your attention and ask that action be taken in this matter asap. I would appreciate it. If you have any questions or concerns please contact me. thank you for your time.
Purchased Char Broil Commercial Gas Grill (model # 463242715) from Kailua Kona Store three years ago. Grills and diffusers have deteriorated. Although there is an identical Gas Grill for sale on the floor the store employees told me that the parts are not available because the model is discontinued. The grills and diffusers in the floor model for sale are the exact dimensions as mine. There are numerous grills and diffuser parts on the shelves for sale, none of which are the dimensions I need. I cannot believe that Lowe's has discontinued a model and replacement parts while selling a new one on the floor without alerting the potential buyer that this is a discontinued model for which parts are not available. If these parts are still available I would like to know how to order them. Your internet site does not include the dimensions of the parts.
To Whom it may Concern:
In 2014, I had Lowe’s come to my house at 4952 Buck Tail Lane in Paso Robles California in order to give me a quote on fencing. Mellissa came out and took measurements of all that was required. I also stated I had two large dogs that would need to be protected and the fencing strong enough. I received the quote, which was fair. Mellissa said it was a three to four day job. Great. That was the timeline that I needed. KC Construction was the sub -contractor and the job when they thought it was complete was over a month. I complained to Lowe’s about this length of time and the contractor showed up when a complaint was made. I have a gate put together with six foot panels. They left without placing cane bolts in either side of gate. Gate was held together by gate latch (only). KC Construction felt the job was complete. I complained, they came back to put in (1) cane bolt, NOT TWO! I complained and Lowe’s office called yet nothing after that was done.
I put in a second cane bolt because of lack of anything from Lowe’s to satisfy the issue. I have attached photo’s of the straight crap job Lowe’s did. Today, my dog ran through the gate because there was no wood inserted within plastic fence post to hold screws in.
All, I am beyond disgusted. I want this job fixed.
John Ghenes (COL, Retired)
8314442930
I purchased a cargo trailer for over $2,000.00 at your lowes of Lakewood Washington on Sept 12th, 2017. Delivery was in the latter part of October, 2017. I was given the paperwork, along with the title and assumed i had all the necessary documents needed to register it into my name. I brought the trailer back to Blanco, New Mexico(near Farmington, New Mexico) for registration since this is where the trailer will be used. First, the title was never reassigned to me from the Lowe's of Lakewood, Wa store. Second, i was not given a sales receipt listing the VIN number and the purchase price. It is required by the Motor Vehicle Department here in Farmington, New Mexico. I have contacted Customer Care, Lowes of Lakewood, and Lowes of Farmington, all of which state they cannot help me with this problem any further. Without the necessary paperwork to register this trailer, it's of no use to me and IF I can get no satisfaction from this complaint then I apparently have a $2000.00 piece of junk sitting in my yard that i cannot legally use. SOMEONE has to be able to help with this situation. It's been ongoing for a few months now, so now, i have to pay a penalty if and when i do ever get the proper papers for registration. If you cannot help me with this situation, then i wish to return it to the local Lowes and be issued a refund check for the entire amount plus the interest i've paid since i charged it to my lowes credit card and have essentially paid it off. You can contact me via either email, or phone @ 505-419-1514
On October 21, 2017 we signed a contract with Lowes in Dickson City, PA for new runs and vinyl flooring. The order was in excess of $6000, which we paid for IN CASH, FULL PAYMENT. We were not in a hurry for the installation, however, it has been over four months now with nary a call from Lowes, except for the frequent calls I made to follow up. I just got off the phone with a representative, having been on hold for 25 minutes, who told me all of the materials were not in, and would not be in until February 19 (I assume, 2018). This has been going on for months now. I could have been getting interest on my $6000, which was a withdraw from my 401k.
I don't want to go through the exercise of selecting my flooring again, which is the only reason I'm putting up with this.
Please respond. I'm almost at the point of consulting a lawyer.
This is not a complaint!! I had a amazing person take care of what i needed I the store. His name was jack. He helped me fast and with a great attitude!! Thanks jack. This was at the store in aiken SC
Ordered vinyl planks to be installed, store had 33 on hand, they couldn’t find them and did nothing for over 6 days until I complained. Now delivery is screwed up. Do not use them!!!!!
This is a follow-up of a complaint that I filed on 2/3/18. The experience was at the CDA, Idaho Lowes, I also filed another complaint on 2/6/18 as well. Since then, on 6/8/18 I received several calls from both Lowes Corporate as well as the Lowes store.
One of the Managers at Lowes (Tanner) wanted me to come down today (2/9/18 , and make all this frustration up to me. I met Tanner this afternoon, and he both apolijized for all the hassles, and then really made it all up to me, and then some. I did want to be compensated, and he exceeded my expectations. I found him both genuine and very professional in the way he handled the situation. He also convinced me that the root of the problems were very adequately addrressed. I returned to the store a second time, and did more shopping. Overall, I am very pleased with Lowes and how the handled the issues.
Sincerely; James Pappas (208) 699-2801
About one week ago, at the Coeur D'Alene, Idaho Lowes, I was in the tool dept., and saw 2 boxes of stainless steel nails on the clearance rack with no price. I brought them to the customer service to get the clearance price. They looked it up, and gave me the full retail price. Again, I stated that it was on the clearance rack for some time, and it should be a reduced price. The woman called a short older man to customer service to solve the mystery. This fella gave me the full retail price, with the idiotic explanation that sometimes when an item is discontinued --- this is how they get rid of it?
Before I could respond, the customer service lady told him bluntly that his explanation made absolutely no sense. She took the words right out of my mouth. He then discounted about $10 off of the $62 price. I said no thanks and left in disgust.
About a week later, I walked in the store (last night) and right in front of the entrance is a rolling clearance cart. I grabbed a box of double spring door hinges that had a full size price sticker with a proper description of the item and a bar code. The price was $17.64 Per Case. I brought the box up to purchase and was told that the price is per hinge, not per case. I showed the huge price sticker that stated otherwise and objected. She then called for the same old guy, and I got the same old runaround. She called a manager named "Tyler" on the phone, and it was relayed to me that the price is actually $28 per hinge! He did not even bother to come up front, or even listen to the customer service lady try to explain what was happening. I told the customer service gal that I would be contacting someone about all this deception and unnecessary frustration. She told me that she would hold the product for me at customer service, and I left.
I returned this evening to discover that it was not put aside as she stated. In fact, it was right back on the clearance cart with a black magic marker line across the "Per Case" on the price sticker. Also, plastered on the side of this clearance cart in huge letters is "75% off the lowest price marked on this cart only". I grabbed a bunch of items, made my way to the register, only to discover that once again, I was decieved. I was told that the 75% only applied to certain items on the cart !
At this point, I was so discusted that I just gave up and left. That's 3 times in a row that my intelligence was rudely insulted, and I do not even believe that this level of deception is even legal. While I do not believe that this garbage was intentional, at some point I would have expected someone to make right on it at the very least. Instead, I recieved no apologies, and only a thorough demonstration of just how much these people do not even care. I have been a loyal customer for over 20 years, and it is a shame to see Lowes sink to this level.
Sincerely; James Pappas (208) 699-2801
This experience was at the CoeurD'Alene, Idaho Lowes.
Found a product on line . after several attempts to locate a store in my area who carries it, I contacted my local store only to be told that it is not available in my area at all. I then contacted Lowes help line and spoke with a person named Nonno very helpful, but problem was not resolved. I was informed that this product is not available at all , but it is still listed on the web page. I am not a happy customer when I do extensive research and decision making on a product that I would like to have in my home.
The very least Lowes could have done was to offer me a similar product at the price listed of the price that was no longer available but still listed on the LOWES web page. .
The item in question was 47.75 " X 7.98' Emblossed Paintable Brick Hardboard Wall Panel at the cost of $2.52 each. The only way to find this product is to look up Red Brick Paneling which gives you an option to Red Or White. But as you can guess no option was even offered. What is this saying to your customer base? And why do you think your customer base is going to your competitor even if they have to pay a higher price. I wonder.
Sincerely ,
Lawrence J. Hausch Jr. 109 Water St. West Unity Ohio 43570 419-277-2499
When to Lowe's at the vacaville California needed some supply to fix Windows. When to the cashier to ring Up my supply I am retired air force veteran told the cashier that,but she informed me that now I had to have a 244 form and I had to go to the information desk to get it Ok I was not aware of this and the middle of my purchase of $146. Worth of items and made me fill like I had to make my purchase without my discount I felt cheated and made me feel like I was trying to steal something this made me mad ,so I went to returns and go my money back,I talked to the manager and told him what happen and he apologized ,it would not been so bad if we vet know of this instead of finding out to late I feel embarrassed there was a note of this at the register but that to late ,no note in the entrances how a vet suppose to know? From now on I will shop at home depot I post this on Facebook to let other know what going on a Lowe's.
Rude Female employee at the Kitchen Cabinet design center in Riverhead NY
I have a contract for roof replacement, at the Zephyrhills, Fl. store which I paid for on 12-18-2017. I was told at that time that it would be about three weeks before I could get the work done. After four weeks of not hearing from them I called and was told that it was a week out, I called again yesterday and was told they would check into it and call me back. I'm still waiting on that call.
Let me start with this job took almost 15 months to complete (we signed the contract on 09/21/2016 and Richard completed on 12/18/2017), I understand that 12/26/2016 to 02/28/2017 I was on travel but no one was going to install windows and siding during that time. The no install date during my travel was made clear to the Lowes representative who came out to give us a quote.
The feelings of happiness of getting our house updated was destroyed and was replaced by the "what is the next head ache" we had to deal with.
I would rate the overall LOWES experience a D minus at best. I would not have another job done with Lowes that has Rico DiMattia or any of his crew / crews involved. I do believe a lot of the issues of labor was caused by internal strife between Rico and the people he hires that overflowed to our job. Not having a local project manager to talk to or to inspect a job is a huge detriment to Lowes. We feel some of the problems we had would not have occurred if there had been someone to check the progress of the job at the job site. We were left with the feeling that 'we (Lowes) got your money, so what'.
The first item to bring forward is communication, if I did not make the effort to call and find out what was going on with ordering of replacement I would not have been kept up to date. There are two instances where we spent all Saturday waiting for a delivery that never came. When I called I was told that the store had cancelled the delivery - the cancellation of the delivery was not as bad as the fact that no one picked up the phone and called. The same held true to trying to find out when the installer would be on site. I do not know about you but 10 am to 2 pm does not allow for much work to be completed.
I tried to call you on several days in a row only to have your answering machine answer and asked to leave a message, but it could not record due to the machine being full.
There is a problem with people taking measurements for doors - each time we had an issue, the door / door hole would be measured and the result was either a door too small or too large.
There is a problem somewhere between the shipping of items from the manufacturer to Lowes to the delivery to the customer. Several windows and sliding door had to be replaced due to the nail flanges being broken off and scratched. One sliding door came shipped 90 degrees from the way it should have been packaged.
There is a problem when there is product that has to be replaced that it takes three weeks (minimum) to get the replacement, then the rescheduling of workers back on site. You are looking on an average of 5 weeks if not longer to try and complete the job.
The manufacturer representative from Reliabilt (Atrium windows and doors); Rob Yonkers, came to our house for our windows and sliding door only to make promises he did not keep - that is a huge issue with me. The second item; the sliding door, came with a manufactured defect - a sag in the middle of the vinyl frame which was extremely obvious. Rob told me that the company knew that there were issues with the manufacturing of the sliding door, my question was why would you send out a defective product if you knew of the issue? Lowes did step up and replaced that sliding door.
After the siding was cut back for the installation of the windows there was an issue with that installer, because we did not know when they would be back we had to have the siding secured - the installer used ice shield and during their hap hazard installation of it damaged two or more of the windows. Plus it made our house look like some trailer trash lived there, I am not happy one bit over that.
The storm door prior to Richard was a nightmare, instead of telling us that the storm door was the wrong size, it was hacked up to try and make it fit. That process also damaged the interior door. When it was finished the storm door would barely open half way. I have pictures of this, plus Richard was sent out to provide Lowes a second opinion.
I took those pictures to Lowes - Pocomoke and showed them to Tracey Mason.
I would like to say that Tracey was quick to step up and helped to get our issue with the storm door and interior door resolved.
Richard did come out and was able to install the front door and storm door with out any issue that I am aware of. He was courteous and professional.
I have a log of the days and what transpired up to Richard the door / storm door installation.
I believe that Lowes should provide compensation (not store credit) for all of the issues that was caused by the poor communications, poor manufacturing of products and poor selection of contractors to perform the work. This does not touch the issue of all the time off from work that I had to take.
I got a response from customer care from a Joey D.(from LOWES customer care) who said they would be in contact no later than two days, that was 15 days ago. Only goes to show there is no customer care at LOWES customer care site.
Lowes ranked 1 star because You do not have negative stars.
Worst customer service experience ever sent unqualified technician to install a dishwasher Spent almost $1000 to buy and have a dishwasher installed but the technician couldn’t do it so canced the order l will never shop Lowe’s again
I am a VET have hospital card as proof -- your people were offended when I asked for the same information as they were asking of me. Home Depot from now on and Ian sure you don't care
Dear Sir / Madam
On November 10th, 2017 , I called Lowes to have my AC replaced. I got an appointment on 11/14/2017 with Lowes Representative to come to my home, and to give me his offer, his name is Scott Dail.
On 11/14/2017 at 1800, He came home along with Tran rep. Told me there is a 400 Lowes rebate on the deal to sign the contract, and I asked him what I need to do to submit for the rebate, he said, " I will do it myself, and you do not need to do anything, and it will take 6-8 weeks to be received". As a result I made the deal. On 11/24/2017, The AC was placed and has no issues since then.
On January 10th 2018, I called Scott Dail on his phone , left a message inquiring about the status of the rebate. He called me back informing me that, the rebate has been submitted and in the process and to give it couple weeks to received it.
I called him back on 01/23/2018 to check the status on his both numbers he provided me. They are 210-428-9278, and 210-764-8052. The first number mentioned has call restriction, and the second one is been disconnected. Thus I could not talk to him, So I texted him on the first number, and has no respond.
SO, I called customer service on 01/23/2018 talked to Reynold D. and he notified me that, he submitted a claim, provided me with the claim number as 1-19088630535, and will expect a call back in regarding that matter. And until today 01/26/2018, I have not received a call yet.
So, I called customer service again today 01/26/2018 at 0945 to ask about the status, talked to Rebecca W. she put me on hold for a while, then she notified me that, She reached the Manager on Duty for the location the purchase had been made from, and he will look into it and will call me today, and he has not called me.
At the end, I am very frustrated and disappointed because I chose Lowes with higher in price at least $1500 than other company, just because the Lowes's reputation, but what I am experiencing now is not Lowes, and if I have to escalate this issue to the court to get my money, I defiantly will. Just to be clear, what Scott Brian did, is win-win scam case, and unfortunately, I trusted him because he came under the name of Lowes.
I am looking forward to hear from you
Regards
Ehab Tawadrous
Phone number 210-931-3032
email; ehab.tawadrous@yahoo.com
My wife and I were shopping at the north Bentonville Lowe's around 8:00 Friday night. there were very few customers in the store. After getting a number of items my wife had to ask the front desk person twice for some help in selecting some light bulbs. It took 10 to 15 minutes and no one came. We finally picked out a bulb we weren't sure of and went to check out. When checking out the clerk missed ringing up 3 items that he put in our basket. We had to point out to him that they were missed. this mistake would have cost your store about $35. Your staff out numbered the customers in the store by at least 2 to 1 and still we couldn't get waited on. Your service is seriously lacking.
Today, 22 Jan 2018 I shopped at the Killeen Texas Lowes Blvd location for over the 100th time. When I showed my Retired Military ID Card I was told that until I apply for the 10% discount online I will not get the discount...So I guess our ID Card that we fought and defended this country for is no longer good enough for your Stores? I know its pretty easy to fill out the online request but that's not the complaint here... Your a profit company and I know that you are aware that every time a active duty or retired service member shops and is denied the discount you KNOW that's one of most likely Thousands of times at least that Full price was paid... IS IT THAT you hope for profit sake that most will just pay and not bother? How many Hundreds of Thousands of dollars are made by your company by denying the discount at check out until we sign up online, or better yet just don't bother? Why cant your policy be to go ahead and sign us up on the spot? Most that are told about this new change (Like me and Thousands others) were not aware of this change need the product and just pay,,, even if its just one time until we do sign up. Telling us at the check out and then denying the discount is not good business. You say you Support our Nations Military? Then stop doing everything you can to continue the discount while trying to say WE SUPPORT OUR MILITARY.. I would never tell your family and friends on a battlefield,, sorry until you sign up online for our protection I just cant defend your country and Life....
Went to Lowes to buy a brass faucet... about one third of the inventory in that area was empty. They had no faucet in 3/4'' that I could use even temporarily. I went to Home Depot and all of their inventory was full. I had a choice of several different types. When asked for help at Lowes, I was sent to another department twice and then a third employee seeing that I was simply getting the run around came and confirmed that they not only didn't have any faucets on the shelves, but they had none in stock. Lowes in Zephyrhills sucks.
I used to LOVE Lowe's. I wouldn't shop anywhere else for my home repair supplies. Now I can't think of too many reasons to go back for ANY of my big stuff!! I bought a storm door for a rental home on 12-8-2017. The guy was sent out to measure and, low and behold, came to my address instead of the one listed on the invoice. I had to wait another week for him to measure the door at the correct house. I was told that the door would be in the store within 1-2 weeks. After 3 weeks I called to find out the status because I never received a call from the installation people. They said that they checked with the store I used to shop at (Wilmington Pike in Bellbrook, OH) and the door wasn't in. I waited until after the holidays and on 1-8-2018 I called the store to find out when the door was expected. It had been sitting at the store since 12-23-2017. I was scheduled for installation on 1-14-2018 between 9-11 but that was canceled because there was a call for bad weather (which didn't start until 4:00 in the afternoon). My reschedule date was 1-18-2018 between 2:00-4:00. I took off work early to be there because no one else could. I sat in the driveway for over 1/2 an hour before heading home (just down the street, thank God). Over the next hour and a half I went down 2 more times and no one had shown up. At 3:50 I called the Lowe's installation number and spoke with a very nice gentleman (Jonathan). He checked for me and said that the installation company would try to reach the installer assigned to this area and that he would call me. I heard from the installer at 4:25 and he said that he'd had a flat tire this morning and was running behind. Maybe a phone call so I didn't have to take off work?! He was offended that I couldn't give him sympathy for a flat tire and that it was his first day. I find it bad policy to not call when you're not on time for an appointment!! This whole situation was terrible!!! I'm glad it happened with a storm door and not the flooring job I'm getting ready to do!!! I know where I won't be going for large purchases and jobs anymore. Sorry but I can't afford to spend this kind of time and money when the service is poor.
I PURCHASED A BOSCH DISWASHER FROM THE PORT CHARLOTTE, FL STORE ON 12/22/2017. I RECEIVED THE DISHWASHER A WEEK LATER AS IT WAS DELIVERED BY THE PLUMBING CONTRACTOR THAT YOU HIRED. IT PROCEEDED TO TAKE THE DISHWASHER OUT OF THE BOX TO FIND THAT PARTS WERE TAKEN FROM THE BOX AND WERE MISSING IN MINE. HE HAD HIS OFFICE CALL THE LOWES STORE AND MAKE THE PARTS THAT WERE MISSING AVAILABLE TO ME FOR PICK UP SO HE COULD COME BACK TO INSTALL THE DISHWASHER. I PICKED UP THE PARTS LAST WEEK AND HE AGAIN CAME DOWN TO INSTALL THE DISHWASHER. LOWES HAD GIVEN ME THE INCORRECT PARTS (THEY WERE NOT EVEN FOR A BOSCH DISHWASHER)!!! SO HE HAD MADE A TRIP FOR NOTHING AGAIN AND I STILL DID NOT HAVE IT INSTALLED. YESTERDAY THE PLUMBER WENT IN PERSON TO THE LOWES AND AGAIN THEY DID NOT HAVE THE INSTALL KIT WHICH SHOULD HAVE BEEN WITH MY DISHWASHER, IN FACT THEY DID NOT KNOW WHAT AN INSTALL KIT WAS. THEY SAID THEY NEEDED TO ORDER AN ENTIRE NEW DISHWASHER TO GET THE PARTS I WAS MISSING. I AM EXTREMELY UPSET WITH LOWES AS IT HAS BEEN ALMOST A MONTH SINCE I ORDERED THE DISHWASHER. I HAVE BEEN CHARGED FOR THE DISHWASHER ON MY NEW LOWES ACCOUNT AND I WOULD LIKE THAT CHARGE CREDITED BACK TO MY ACCOUNT UNTIL MY DISHWASHER IS INSTALLED AND WORKING. I CAN'T BELIEVE THE SERVICE THAT LOWES APPLIANCE DEPT. SUPPLIES AND THE FACT THAT THEY DO NOT KNOW ABOUT THE APPLIANCES THEY SELL. THE PLUMMER THAT WAS TO INSTALL HAS GONE ABOVE AND BEYOND WHAT THEY WERE HIRED TO DO AND I HAVE NOTHING BUT PRAISES FOR THEIR COMPANY. I THINK I SHOULD BE COMPENSATED FOR THE INCONVENIENCE YOUR COMPANY HAS PUT ME THROUGH AND EXPECT TO HEAR FROM YOU AS TO THE STATUS OF MY ORDER AND CREDIT CARD CREDIT ASAP. (914) 474-7277 THANK YOU- CANDACE TRACY
I just posted the following on Facebook and someone suggested that I let Lowes Corporate know about this situation.
"Just wanted to let our Facebook friends to NEVER ORDER windows from LOWES.
August 30 we placed an order with Lowes to have 15 windows to be replaced. The windows came in at the end of October and were delivered to us on Nov. 2nd. The 2 installers came on Sat., Nov 4 and installed 10 of the windows. It turned out that the large pane for the living room window was broken. The garden window was also broken and the bathroom window opened the wrong way. After over 25 phone calls to the installers, the Project Manager and the Project Coordinator the windows still have not been installed. And to top it off our old windows that were replaced are still sitting on our front lawn. When I've call the Project Coordinator or the installers they tell me that they will check on the order and get back to me. Well, that has never happened.
We did get a call on Mon., Jan.8 and she told me that the windows were in. We set up a tentative installation date of Jan. 12, but the installers would call to confirm the date. Well guess what, it is now January 17th and we haven't heard one word from them. They are the worst company that we have ever done business with. So please DO NOT order any type of home improvements from Lowes."
I think that this is just so horrible and some type of restitution should be involved. I WAS going to order a new window for our downstairs living room and that kitchen. I think that replacing these two windows is little compensation for all the mistreatment we have been through by your company. We had to go through the holidays with the old windows on our front lawn, were promised phone calls and am STILL waiting for an installation date. Our Project Coordinator (Victoria Jones) was very difficult to reach and didn't return our calls. Our Project Manager ((Eric Glantz) didn't return my phone calls. I want this problem resolved as soon as possible.
I hired Lowes of Mt Vernon, IL to come and install a door for me, the installer came out and looked it over and gave me an estimate on putting in a pre hung steel door and storm door, I agreed to the work. I told them we would be using the same dead bolt equipment as we have adt security and it was provided by them. He told me that was fine. He scheduled the job came out and hung the door, Not once did he call me to tell me that a strike plate was missing, I go out to check the door and find I can not lock the dead bolt as there is no strike plate and the lock does not match up with the wood. I called Lowes to set up for him to come out and finish the work. Lowes set up a work order for it. The installer (Stan) called and said he would be out on Monday to finish. He did not show and did not answer my calls, so I called Lowes to find out a time he would be there, Lowes stated between 9 and 12, I said that was fine, about 10 mins later I get a call and I am told that there should have never been a work order on this and that the installer cant afford to drive 110 miles to put in a strike plate and make sure the door locks. I was asked why I didn't have a strike plate there, I was never informed one was needed until after the fact. I was rudely talked to and then told the installer would call me, he did and said I got him in trouble with Lowes and that he would never be back out to my house ever. He also accused me of wanting something for free. I don't want any thing I only want the door done right, and had it been done right the first time we would not be having this problem. I think when a job is bid out they should tell you ever thing you need to finish the job, that is why they come out and look it over measure and tell you what is needed for it. If I knew how to install the door and what was needed I would not have had to hire Lowes to being with. I put this on my Lowes charge but feel at this time with the rudeness and incompetence of the employers I will pay this account off and then cut the card up and use Menards or Home depot from now on. I only wanted my door done right.
Thank you,
Sincerely
Dee Flota
contracted with Lowes to do a flooring installation. Once they got my payment in full, things went south. I have had to call Cristina Greene to get an estimate on several occasions. Once she finally gave me an estimate, she set up delivery of materials. She then told me to contact Legacy Flooring who was doing the install to be put on the installation schedule. Well after 2 days of going backwards and forwards with Legacy, I was finally put on schedule for this coming Tuesday December 19, 2017. Spoke to Johnathan @ Lowes offices who helped to get that done. Still have not heard from Cristina Greene on when the rest of my materials would be delivered to my home. Have been calling since Wednesday and today is Saturday to no avail. No one is answering the phone in flooring, nor has Cristina gotten back with me as she said she would on delivery of my shoe moldings. Piss poor customer service. Lowes is my favorite store (or was), until I encountered this. I will never deal with them on installation or prepayment of anything ever again. Took them no time whatsoever to charge my credit card, but when am I going to get service? Worst customer service of my life.
I will never buy another appliance at Lowe's again! Home depot is just as competitive and convenient.
My washing machine broke after 9 years,which was purchased at Lowe's along with the other 5 appliances.
I should have walked out when the salesman was rude and provided me no help at all. He said that it could be delivered the next day. That morning I the delivery was canceled because the pedestal was not available. Now delivery was promised the next day. The time slot was 3pm to 5pm. I lo work early and waited until after 5pm and call to see ww what the hold up was...I was told that the delivery was canceled and I never was contacted. I called to place a complaint and I was put on hold and cut off twice!
Finally the third day it was delivered.
Now I familiarize myself reading the book provided and tried to start a load....it was not working. After some time I realized that the man never turned the water on but he stated that he tested it and it was working. Now I had to move the machine and turn the water back on by myself!
Do you realize how heavy this Samsung front loader is?
This entire experience was a disaster from the start and I. felt that you should be informed.
As I said before, I will hesitate before shopping at Lowe's again!
Kathy Hart
31 Crater Lake Road
Howell, N.J. 07731
on Nov.18th, I ordered a refrigerator at your store in Loganville, GA. Told it would be delivered on Dec. 14th. Called on 14th to find out it was placed on back order until January. Received a call the evening of the 14th from the delivery department, informing me my refrigerator would be delivered on the following day sometime 2-4pm. As a result, I took a day off from work, emptied my old fridge, and waited for the delivery person. At 3:30 I called the delivery company and was informed that my order was not going to be delivered. I called the Loganville store and spoke with the store manager. He informed me that someone made a mistake on the delivery schedule and I just had to wait until January to get the refrigerator that I ordered in November. The only solution the store manager offered was a loaner fridge, which would involve me taking another day out of my schedule for a loaner fridge in addition to taking another day off for the replacement fridge. It seemed as if the store manager was out of touch with reality. As a result of Lowe's negligence, I lost a day of pay. Also, I purchased this item on my Lowe's account. I am paying interest on something that might arrive 2 months late, if at all.
I paid for a water heater on the cell phone, they had assured me that they had 3. Sent my plumber to Lowes to get it. They had none, so my guy still charged me 250 bucks, so how's that? Don't go there, and my friends will not either. They didn't even apologize and still charged me!
The staff was lazy and could care less, like I was bothering them.
zero stars..will NEVER shop there again! I arranged purchase and delivery of a washer/dryer and applied for a credit card solely to have 6 months same as cash..was directed to customer service to complete my purchase. It took a half hour of my time in appliances. But I was at customer service 2 hours. The order had not processed completely. All I had was a flimsey small paper receipt that I could have easily dropped showing I had 6k credit which I never requested. I had asked to lower the limit in appliances but he said customer service would have to do it.So they couldnt contact the man who had helped me in appliances..he was in stock room pulling items for other customers. I would say at best 10 employees were in store including cashiers. I couldn't leave with my credit in the air..and purchase in the sir. I couldnt even simply cancel the sale. Finally they had the sense to simply re-ring up all items and give another delivery date. They didnt know how to lower my credit limit and today upon calling to cancel my credit found that instead they had increased it to $13000.00 with me buying a home in just a few days wreaking havock to my credit! Then upon calling today after it taking 1 hour to wait in line to cancel my order yesterday..I was given a run around by your neverending automated phone responses. Then upon getting a human with poor english and upon telling her I wanted proof that my account was closed via email. She asked for my email which I gave and "then" was told the ptoof could only be mailed and she needed my address..I had to "prove" my address. I have a mailing and a physical. She almost hungbup on me for giving my po box first. Then I wanted to file a complaint and was directed to a complete automated system. NEVER AGAIN..AS LONG AS I LIVE!!!!!
Bought Ceramic tile base board and adhesive from Lowes for tiling my kitchen. After a week adhesive the recommended is still not dry and tile is coming up. Will Not return phone call and store manager is always not there.
We scheduled to have a deck built. The credit card information was incorrect. The wrong color was ordered. We were placed at end of line for installs once the correct color materials came in. The installer did not show and has been fired from contracting because he did not show for other jobs as well. A new installer was found. Install date is Dec4 - purchase was Aug 4 ! Materials were missing day of install. Installer did not have plans for deck. Additional pieces had to be ordered at Day 2 and then they ran out of materials on Day 3. Install completed on Dec 12. We spent over 6k for composite for the look and care and there are exposed areas from where the composite was cut to fit ! It looks horrible. Lincoln Logs look better. Through out this entire time customer service has been less than satisfactory - excuses, no follow up from the store level as well as the project manager side. I have additional details and I NEED and WANT to have my side heard and I need to know my options to have this fixed. I am tired of the lies. I am tired of not being treated like I don't matter. I have spent a lot of money in LOWES over the years and especially in the past 8 months and it may stop here. I am unable to reach a manager at the Dirksen Store in Springfield IL. I am unable to reach the General Manager at the Bloomington IL store. I am unable to reach the supervisor at the project center in Indiana. There are too many details to place in this limited format ! I need someone to contact me.
Could you please tell me if customer service at the Latrobe pa. lowes is just for returns! Today I ask the employee working there if they had an item on stock in the store. Her matter of fact reply to me was and I quote " I cant do nothing without a item number" So if this is your policy please let me know not to waste my time asking customer service anything! I can say this isn't the first time this has happened to me. I thought she was rude and unprofessional ! So when I do go to your store I will make sure I know where the item is I'm looking for . Far be it for someone to be helpful.
I ordered a fridge on Nov 24 was told it would be here on Dec 2 between 9 and 11. I called the store did not have it in stock. But, did not tell me. I talked to louis from the newburgh ny store. He said they would pull one from the Kingston store and it would be here by 2. at 3 I called the trucking company. They said he canceled my order. it is no 4 and I can not get louis on the phone. I want to know why my order was canceled. I was here day waiting
Well I went to Lowe's around 7:30 PM to buy a Christmas tree. I guess maybe it must be close to closing time to experience displeasing service. There was a lady at the service desk and a whole bunch of employees standing in a group in front of the service registers. They immediately scattered off as soon as I was looking for a cash register to have someone help me. Since nobody was left to help me the lady at the service desk asked me, "Sir do you need help with your purchase?" At that point I thought she was going to get me checked out and help me. But instead she said, "There are some self check registers right ahead." Wow, talk about her stepping up for great service.
Why is it that a cashier in Lowe's in Goldsboro told me that effective 1 Jan 2018 I will have to have a "My Lowe's Card" in order to receive a military discount?? Really , , , another credit card or more business on credit for Lowe's. Let me also say this particular cashier was not very nice about her comments - requiring that I get a card. My husband (retired Navy Captain - 0-6) served with honor for 23 and a half years. I can assure Lowe's that while we appreciate the discount it is not something we expect or a small gift to us, especially if it requires that we have a Lowe's credit card. I was a volunteer over the years at Marine Corps-Navy Relief and I saw what too. much credit did to the younger families. Besides my military ID - I always pay with my USAA issued Visa card. One credit card and the information to keep up with. Does this mean you won't be accepting a different credit card as payment??? What about cash payments?? This is very confusing and disturbing to me as a consumer. Also this cashier did not turn her light on at her station - we had to go to her and ask - are you checking out??
I look forward to your response, Thank you for your attention to this matter.
Margaret W. Kornegay
I purchased a washing machine less than a year ago, it has quit spinning out the load. Lowes sent out Best Service Company and that repairman said nothing wrong with machine. Very next load, did the same thing. Now Lowes wants to send out the same company 4 days from today. Lowes customer servicer supervisor, Steve, could not help. Or I should say, would not help me. This was the worse servicer I have ever received. Don't buy from Lowes, don't buy the warranty from Lowes. They take your money and will not help you. It is all the manufactures fault.
I am a United States Marine veteran that spends thousands of dollars at your store. I was there last night 11/22/17 went to use my military discount showed my VA medical card as proof that I am a veteran and was told by a vey young girl at the counter that she was not going to give me my discount as of January unless I get on the internet and filled out the info for a my Lowes card.
I don't want to go on the internet and jump through your hoops for a card that I don't want to carry, I have enough cards in my wallet. The fact that a little girl telling me that my service to my country that I gave blood for was NOT good enough for a discount unless I jump through your hoops is very rude and insulting. Why is the fact that I AM a veteran NOT good enough for you?
I asked to speak with the store Manager waited for 15 min. and then the assisting manager walked up, I asked where the store manager was she said he's not here? I asked for a call form the manager and district manager but as of yet nothing. If you are going to give a Military discount just give it to us ! don't make us have to jump for you we have done enough for you. ITS VERY RUDE!
Went into your Stockland Townsville store had catalogue in my hand stood around for 10 minutes and NOT one staff member came to approach me I buy 90% of My clothes from your stores thank you
I bought $400 worth of glass backsplash at one store. Because that store didn't have enough I had go to a sister store to get th e rest. I paid
$9.33 at one and $10.98 at the other. I asked for the difference back to match the price. I was told "no".
I remodelled and did an add on
a few years ago. I used Lowe's materials exclusively then and was very pleased.
After this experience, I will not be utilizing Lowe's again.
Annette Billington
512 Frore r
Lincoln,Il
62656
Today, I went in the store in Hartsville, SC and the temperature was below 30 degrees & the cashier(young lady) was very nice but very cold at the same time. I think it's a bit too much to have workers outside making sales and risking their own health. There isn't any particular temperature it should be before they're place out there? If there isn't, the company should be ashame and I feel for the young lady.
Within the last two years I've purchased all new Stainless Steel Appliances for my home and had my Master Bathroom Shower remolded along with my second Bathroom shower all Satisfactory to the "Customer". We started a project on my rental property that my Son and his Family Wife and Five Kids are living in, we are doing the Master Bathroom and the second Bathroom showers and Flooring. This project started approximately 4 weeks ago, first to go was the second Bathroom with the new shower door coming in Damaged and it took well over a week to get a new one everything else was fine.
(So much for customer service) The Master Bathroom was next and at the completion the Shower door would not close firmly so they adjusted it, BUT the Bigger issue is the POOR Tile Cut around the light that left the cut exposed after the light was installed. When they were called they came out and attempted to Caulk around the Light to cover the Cut! We called again and agreed with their recommendation and at their expense if a LED light would work when installed to cover the POOR Tile Cut then that would be acceptable BUT it only made it worse. We have been TWO WEEKS now trying to get this resolved! I'm giving this matter until this end of this week to be fixed Satisfactory to the "Customer".
Further more we have Flooring that we were planning to do five bedrooms and hallway right after the Holidays along with my Daughter's Master Shower at her home, Got News for you it won't be with LOWES based on this experience. My work has me traveling a lot and NO TIME to deal with something like this that I by the way am paying $14,000 for this particular Job.
Thanks
Keith Schueler
3137 Twilight Ct.
Middleburg, Florida 32068
904-318-8090
You know in the old days when a store said they closed at 8:00pm you could bet they stayed open till 8:00pm. But today I fell that all the Big Boy's like Lowes and Walmart taking over now and running all the mom and pop stores out ,and the dishonesty that their is in the world it is SAD when you go to the Lowes store in Texas City, Texas at 7:05 on a Sunday evening and a lady come's out and said we are closed. The web site clearly said open on Sunday from 8:00 am till 8:00pm. But go figure for now a store can close when they want to. Sorry MOM and POP for they surely don't stand up to your standard's. Thank's Lowes but it will be Home Depoit for me NOW!!!!!!!!!
10/5/2017-I went into the Lowes in Santee, CA and placed an order for a washer and dryer with my Lowes card. Associate asked me if I would like to purchase the pedestals that match but I declined for now. I was told my item would be at the store on 10/17 and would be scheduled for installation on 10/18.
10/8/2017- I check online for store availability for the pedestals they offered me. Says they have some available. I go back into the store and let an associate know that I just made a purchase for a new washer/dryer set and I would like to add on the pedestals that they originally offered me just three days before. The associate looks up the item and tells me that those pedestals for that washer and dryer, while they have one on display, have been discontinued. What?!
10/9/2017- I do some research at home, and I am able to find the pedestals available from JcPenny.com, $50 more than what they would have been at Lowes and no military discount. Disappointing, but considering I already made a $1400 purchase at Lowes for new appliances and Lowes has discontinued them, I am stuck making the purchase else where.
10/17/2017- Received automated message from DSI Logistics that my appliances would be delivered and installed the next day on 10/18 between 12:30-2:30pm.
10/18/2017- I receive a call at 10:54am from someone at the delivery call center saying "unfortunately the store pulled your order from todays delivery." Why? They did not know. I call Lowes in Santee and find out from an associate that the items still had not arrived and that they would look into it further and call me back.
10/25/2017- Still having not received a call back, I physically go into the store and speak to an associate face to face. They look it up and tell me that only the additional items (like water hose, etc) were received and that's why they pulled my order from delivery. Would of been nice to know since my husband missed a day of work to stay home. He then tells me now that the appliances will be available on 10/27 and to expect a call that same day to confirm a delivery time for the following day on 10/28.
10/27/2017- That evening I get an automated call confirming delivery for 10/28 between 10:00-12:00pm.
10/28/2017- Drivers haul up my dryer into the garage and tell me they have bad news. They show me the washer that they took off the truck and there is a very big visible dent in the front of it. He instructs me to call "Kim" at the Santee Lowes and let her know so they can arrange to deliver me a new one. The driver leaves the dryer in my garage to be installed another day/time whenever the washer is available. I call Kim and she apologizes and tells me that they should have inspected it closely before they left the store. She says she will call me "tomorrow or Monday" to arrange to have a new one sent out.
10/29/2017- Kim calls me back and lets me know that she is reordering me a new washer and will do what she can to expedite it. In the mean time, she offers to arrange to have the delivery guys deliver me the washer with the dent in it to use for the time being. She calls me later on that day again and lets me know she arranged delivery and installation for tomorrow 10/30 and to expect a confirmation call, however my replacement/new washer will not be available until November 28th! That same evening I receive an automated confirmation call saying the appliances will be delivered on Tuesday 10/31 between 10:00-12:00pm
10/31/2017- I receive a call around 9:00am from someone at the call center telling me she "just wants to make sure I got the message that they will not be delivering my order today." No, as a matter of fact I got a confirmation call the night before that they will be here between 10:00-12:00pm TODAY. What's going on? She instructs me to call the store for further information. I call the store and speak to a gentleman in appliances. He tells me that their delivery guys looked at the washer, determined they already attempted to deliver it back on 10/28 but it was damaged. So he tells me since it's damaged they did not pick up the item on their truck.....??? I told him Kim arranged to have the damaged item delivered to me today since the replacement/new washer would not be available until the end of November. "Let me make some calls to see what I can do and I'll call you back", he tells me. Fast forward three and a half hours later. I still have not received a call, so I call the store and follow up myself. I speak to a different associate in appliances, this time a lady, who puts me on hold and then comes back on the phone and tells me someone arranged yet another delivery for tomorrow 11/1 and to expect YET AGAIN, a confirmation call tonight. 8:50pm rolls around and I still have no received a confirmation call. So I call the Lowes in Santee and she tells me that they have until 9:00pm to call and confirm. Ten minutes later, no call.
11/1/2017- I get a voicemail from Karen saying apparently the delivery guys could not locate my dryer yesterday when they went to pick it up. A completely different story than what I was given yesterday. She asked that I call her back to arrange yet ANOTHER delivery since obviously they never came out yesterday. I call her back and she arranges a new delivery for tomorrow 11/2, and tells me we should be good to go since she put in the delivery request before 4:00pm unlike yesterday. But, that makes no sense since I spoke to an associate at 12:30p in the afternoon and they told me it was scheduled the next day. Anyways. I receive a confirmation call that evening confirming delivery for 11/2 between 10:30-12:30pm
11/2/2017- Delivery guys show up to deliver the washer. He asks me if the previous delivery guys checked to make sure the dryer works. I let him know they didn't plug it in or instal it. He says he only has an order to deliver and instal just the washer, but he was kind enough to do the dryer for me anyways.
This has been such a bad experience in terms of professionalism, communication and availability. While the employees and the delivery men were all kind and strived to be helpful (for the most part), this has not been a smooth transaction. It will be close to two months (estimated delivery of 11/28) I've had to wait now for these new appliances. This purchase in total was $1346.41 for washer, dryer, haul away of old appliances (two), delivery (free) and installation with 0% APR if paid in full within 18 months. I do not know how they go about the transaction to reorder the new appliance, etc, but I am really hoping now my promotional price does not get touched since she was doing a refund on the washer and reordering it after the fact. I also told the associate I was no longer having them haul my old ones since we found a new home for them. I was told she would refund me the $15x2.
Lowes has always been our number one choice for our home improvements because of the quality, value and military/veteran appreciation. I really hope that if you value your customers, you will take the time to contact me and help shed some light on what can be done to make this right.
Kindly,
Nicole Orellana
11448 Bridle Path Ln
Lakeside, CA 92040
760-485-4857
Lowes extended warranty is terrible, absolutely no help at all. I purchased a Maytag Washer and Dryer, purchased the 5 year extended warranty. 90 days later machine does not work. Called Lowes warranty dept. on 10.20 17. Lowes told me it would take up to 5 business days for service, and would contact me once service had been scheduled. I did not hear back from Lowes at all to let me know service was scheduled. I called back on 10/25 and spoke with Michael who told me they had scheduled service for 11-01-2017. I informed Michael that if they should cancel or not show up for any reason I will take the unit back to Lowes to be replaced. Michael assured my service had been scheduled.11/1 I took a day off work for service. At 4:30 pm I called Lowes Warranty Dept.Customer Service, spoke with Jasmine to inform them no one had arrived to repair my maytag washing machine, after being on hold for 40 minutes Jasmine informed me that service was scheduled with BoB's Appliance out of Southbend, IN. I was then transferred to Whirlpool. I spoke with Jackie at Whirlpool who informed me they had received no notification for service from Lowes for any service request. Jackie with Whirlpool also contacted Bobs Appliance while I was on the phone and BoB's Appliance had received no service order to service my Maytag Washing Machine. I called Lowes back and spoke with Tasha, had to explain once again the situation and asked to speak to a supervisor. After being on hold for another 30 to 40 minutes I skope with supervisor McKenzie. I explained yet again to McKenzie how Lowes Cust. Serv. had told me service was scheduled, that I had taken a day off to be home for the service call and found out from Whirlpool and BoB's Appliance that neither them had any of my information and service had never been scheduled. I explained I called on 10/25 and was assured service was scheduled and also no one from Lowes Cust Serv. ever contacted me to provide the information regarding service, that I had to call back twice to get any information. McKenzie blamed Whirlpool, I informed McKenzie Lowes Cust.Serv. reps told me this was scheduled. She would not take any responsibility for the mistakes Lowers Cust.Serv. had made. I was told I need to contact Whirlpool. I explained I took this day off work, I had been to the laundry mat 4 times in the past 2 weeks, altogether this had cost me 300.00, and asked what did I pay for with the extended warranty. I was told The 5 year extended warranty is only good for 4 years . Very disappointed, Supervisor offered no remedy, Lowes customer service is terrible. Supervisor continued to blame Whirlpool even after I told her per Lowes Cust Srv. Dept this was scheduled for service and neither BoB's Appliance or Whirlpool had any of my information or work orders / requests for service which Lowes told me was scheduled. I asked McKenzie to speak with her boss and was told she was the escalation point of contact and there was no one else I could speak with. I am VERY DISAPPOINTED with the way this has been handled by Lowes. Supervisor refused to take any responsibility for their mistakes. If this is not addressed I will contact the BBB and file a complaint. I have been a Lowes consumer for many years and will think twice about shopping at Lowes in the future if at all. I have a family of 5, laundry accumulates quickly, and I am tired of having to take laundry to the laundry matt when I just purchased new units from Lowes. As I said this has now cost me an additional 300.00 on top of the purchase of the extended warranty and will again have to go back to the laundry matt. Frustrated and disappointed. Very poor service from Lowes Cust Serv.
Please respond soon or I will file complaint with BBB.
Joe Egenlauf
574-930-6696
First purchase with my new Lowes credit card and my order was scheduled for a two week delivery, to be picked up on Nov.1st; but it usually arrives earlier, and we will call you when it arrives so I was told. Today, Nov 2nd and I haven't heard anything yet so I called to make sure my order was in. I do have it scheduled to be installed today. I'm told it has not arrived yet. Really, why didn't anyone call me earlier in the week to let me know it wasn't going to be here? Are there no red flags when an order isn't arriving on time? Maybe someone should implement something so the customer can be notified when there will be a problem with their order and the customer will know that the company they purchase products from really cares? And where is my order? How do I feel about that; well, I'm emailing in a complaint, what do you think? What is going to happen to this complaint is another story? Will there be any customer satisfaction with this complaint. Where I work my customers are number 1 and I spoil them and they always come back. What's your solution for this dissatisfied customer? There so many options to where one can purchase items online; I have to ask myself why did I pick Lowes? Should I attempt to try another purchase from Lowes?
Not sure if I should thank you so;
Best Regards
Robert Perry
I have purchased a storm Door on October 7,2017 at your store 0720,and I opted to have Lowes contractor to install it.
To begin I was never called to schedule the contractor and after several attempt I was able to have a schedule to just find out today that the contractor never got the information, on the meantime I am still out of a Storm door, after a month from my purchase, and no body knows any thing.
I have paid in part the door installation and it seems Lowes was quick to cash my money but yet not Eger to provide the service they promise me.
To be honest I usually chose Home Depot for all my purchases personal and business, but sometime I like to see if some thing is different with the competition, and I must to say YOU FAILED MISERABLY.
I REALLY HOPE SOME BODY READ THIS COMPLAIT AND DOES SOME THING.
Regards
Carlo Parrotta
I had a salesman from lowes come out on 10/16/2017 to measure and quote a chain link replacement job at the Country club I work for.As of Oct. 30th I had not heard back from salesman. I called the store that had set estimate up for me. After being switch around several times by phone ,I spoke to a lady who took my phone number asked me a few question and then dropped my call. She had my # but she never called me back. We have a business account ending in 2905. I certainly can switch all my buying to home depot if Lowes feels they don't need Olde Hickory's business.It's now Nov. 2nd.
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