Blog 
Write for Us Vodacom Complaints Continued... (Page 11)
643+ reviews added so far. Upset? Call Vodacom corporate: +27-8211
I am a former Nashua account holder. My account was transferred to Vodacom in January 2015. I also upgraded in January. I filled out all the forms and on the application form I indicated the following choices:
1) E BILLING
2) DEBIT ORDER
In February 2015, a lady from Vodacom phoned me asking me to confirm the DEBIT ORDER. My answer was I indicated that on my application form and that I would appreciate if that could be done in that way. The lady confirmed that she indicated that on my account. Yesterday evening I noticed that I did not have internet services. This morning I contacted your Client Service and was told that my account was suspended. Up to now I have not received ANY ACCOUNT or NOTIFICATION of what is happening. If this is the way that Vodacom treats their clients, I will have to rethink my connection with you by joining up with another cell phone service provider. Further more, I will be seeking help from the Consumer Council if this problem is not solved.
I am visiting the outlet where this contract was taken out to make sure whether they have indicated my requests. If not, I will be taking further steps. Just because Vodacom is the leading service provider, it does not mean they can treat their customers in any way they like. Looking forward to your response.
October/November 2014, i was contacted by a sales consultant from Vodacom offering me a wonderful package deal, the sales person was so convincing and said that this would be great deal for me as my bills were so high, little did i know!!, my stupidity i agreed to take the deal. The reason for the new deal was because my cell phone bill was a bit high for two or three months, but was still paid via debit order. On the 22nd of December 2014 my bill was R3646.99 and there was insuficient funds, In january 2015 i received a bill of R8660.11 (inclusive of the arrears)and the new contact sold to me, when hardly even using the phone.
An amount of R4913.12 was again returned in January 2015. At this point my bill with the arrears was R8760.11, my line was then switched off. I contacted the call centre and they tried to explain why my bill was so high, I agreed to make payments to get the account up to date, I made a payment of R2000.00 on the 23/01/15 and R1000.00 on the 30/01/15 at this point my account was standing at R5860.11.I have three lines of which two i only pay bill of R359.00 and R349.00 a month as i do not use these lines. My bill as at the 03/02 was R8405.19 this was the new contract R1837.08 and the two other lines, i then paid R1500.00 on the 12/02/15 and R2000.00 on the 27/02 and R1000.00 on the 04/03/15. At this point my bill together with the arrears would have been R3905.19. On the 01/03 I received an sms that I owed R4360.11, on the 04/03 i received an SMS that i owe R5005.19.
On contacting the call centre which is a waiste of time i was told i must pay the arrears or else. I spoke to them today again and said i would pay R1000.00 and they could debit the full amoun on the 20th, they did not agree to this and i was told that they would not switch my line back on. I have had this contract since 1997. If i had stayed on my previous contract and not been suckered into a crappy marketing strategy of Vodacom i would not be in this predicament. As a loyal customer of Vodacom i find their service absolutely disgusting. I will not be paying the full amount on the 20th I will be paying this off and cancelling my contracts with this so called world quality company and will be taking my business to a reputably cell phone company.
Ref: 00 RU - UCSM / S3-8UB94-42CN / Your reference number is: 0038~8GKQ, 0030~04R4. It saddens me at the service received from your company. During Jan 2015 I contacted your offices to cancel a contract that will be due for upgrade in May 2015. whilst requesting the information your agent assisted me to upgrade my flexi time contract to a sony experia Z3 of whom confirmed the handset will be delivered to me on the 16th Jan 2015.
On the 29th Jan 2015 the handset was received almost a week later from the initial date provided to me. Upon opening my device i found that the sim card was a micro sim and not a nano sim. I then contacted the call centre on the 30th Jan 2015 and the agent advised a request was submitted and i will received the sim in the next 3 working days, the following week i called again requesting the sim and once again was advised in 3 working days the sim will be delivered i was frustrated with the service provided and had words with your agent for poor service received, I requested to speak to a manager and was advised the manager will call me back in 10 minutes of which to date i have still not received response.
I then emailed your customer care centre and after 2days received a call from Arlene Fredericks who sent me a prompt email regarding our conversation that i was to visit a vodacom outlet and buy a nano sim which they will reimburse me when i forward the proof of purchase, on the 16th Feb 2015 I forward Arlene the proof to have my money refunded, and a follow up email on the 19th Feb 2015 and again last night the 23 Feb 2015, of which today i have still not received a response.
I am disgusted at the service received from your company after been a client of yours for many years. Initially I thought of going directly to Hello Peter and / or the Ombudsman, but decided to log my complaint with your offices first, should I not receive a response by COB today. I will definitely take this matter further. Your urgent assistance in this matter will be appreciated. I request and demand that your offices reimburse me for payment of the sim and compensate me for the inconvenience caused.
I wrote a complaint on Hissing Kitty but did not activate it since I wanted to give Vodacom a chance to respond. However, my complaint appeared on this Website anyway. Much to my happiness, Vodacom Customer Service called me today in response to my emailed complaint direct to them, got the details, have notified the relevant department, have emailed me a reference and direct contact point, they were courteous, empathetic, apologetic, and professional. However, I will give them a 5th Star once the problem is actually resolved.
On the 16th February I went into Vodacom in The Village Mall at Hartbeespoort. I asked the young man representing Vodacom to show me how to check how much I had left on my DataBundles on my iPad. He replied you can't check that info on iPads. To which I replied of course you can, so he figured it out and I saved the link on my homepage. Since I needed to top up my DataBundles, he said I can't do so unless I know the phone number of the Sim Card in my iPad. To which I replied: Surely it's on the link we just pulled up on my iPad???
He topped up the DataBundle, and then I gave him my two other numbers to top up Airtime/Minutes, since when one can't get signal on one phone, the older phone has better signal. I commented that I did not hear both my phones receive airtime, but was rushing. This morning I ran out of minutes on one phone, which was impossible. So I called the Vodacom Shop and they said they were off line and couldn't do anything, but would call me back. The lady who took my call was professional and sympathetic when she called back to say the young man had given me DATA BUNDLES ON BOTH MY PHONES, on top of the Data Bundles for my iPad Sim Card. Really???
NOW PLEASE, help me out here. Why would anyone top up bundles on an iPad and two phones???? I have done this same configuration of top ups in Vodacom Stores in various malls including Cape Town, and NEVER has this happened. The lady obviously asked the young man to call me, who proceeded to tell me I'd asked for Data Bundles for iPad and both phones, which was nonsense!! There was a customer next to me whose details would be in the system after mine, and I have no doubt he would verify the fact that a blunder was made by the young man.
... instead of apologizing he was rude and defensive so I hung up, since APPARENTLY THERE IS NO WAY TO SWITCH FROM BUNDLES TO AIRTIME, even though Vodacom's representative was at fault!!
With a broken toe it was difficult to drive there in the first place, it's messed up my day, and no one seems to care. I expect to be contacted by a mature professional person who can either remedy this situation, or at least realize that further training is required of that particular employee. Who I hope keeps his job nonetheless, since there are enough unemployed people as it is.
Upset about poor service in the accounts department with Vodacom. I've been trying since December 2014 to cancel my phone contract. Till today 17/02/2015 I'm being charged for it, I have phoned the accounts department for help in this matter and the lady that helped me kept on asking me what contracts these are and after I told her numerous of times I don't have the information in front of me she refused to help me. I asked to speak to a manager and she just placed me on hold and didn't bother to get back to me. I am a very unhappy client.
Good day, on 20 April a modem was given in for repairs, Job nr 8795688 at the Vodacom shop at Hemmingways Mall in East London. The shop did not inform us that the modem is ready for collection, when we asked about it on 29 April, they told us that it was there for collection. When we collected it, we noticed that the back of the modem (the cover of the battery) was missing. They told us that they need to order one. Up to today the cover is still missing and we are still waiting for it. Meanwhile we are paying for a two year contract but we can not use it.
Regards Mrs Kroes
My Name is Chantelle and have an account with Vodacom, have been a loyal client for many years, and one month got in arrears and then they have suspended my account. I have in the meanwhile contacted them in order to arrange for the debit order to be cancelled, due to unemployment at the moment and cannot keep on paying debit order charges.. I was not aware of the also paying Vodacom R100 debit order returned fee's. so one debit order return cost me Bank + Vodacom R235.00 Vodacom returned their email to me and said I cannot stop the debit order but can request a later date instead to debit.
In the meanwhile I have paid my account with R600 was in arrears with R433.00 then they deduct R100 as well due to debit order return, now they claim that I have paid after magtape run, and they then arrange magtape to debit the full amount of arrears, + R100 + new month outstanding a total of R1075.. Instead of taking the full amount, they have splited the amount in 3 payments there for they debiting 3 x R358.oo to my records after paying R600 I was not in credit and that I do not have to place in my account more then R500. Due to them debiting 3x of which 1 payment went through and 2 was returned.
I now have to pay to my bank 2x Return debit fees of R138 each which is now R276 + the R200 Vodacom is now goanna claim, due to return debits.. What can I do in this regards, as I think it is very unfair, and I am now loosing R476. Which I could have paid to my outstanding account. I do not have a job right now, and trying to get my own business on the feet, and do not have this money to through away in the drain.. Please is there anything I can do to get this reimbursed.. If not I will then cancel my account with Vodacom and they can then take me to court for the balance.
Opened Vodacom contract early 2011. First 2 months fine, then stopped getting a/c's. Then started being billed for items I didn't use eg. international sms and data d/loading. Free minutes finished at begin of month. (I have Telkom ADSL & do not use cellphone much so unjustified). Had set call limit numerous times with call centre and it wasn't adhered to. Would receive sms demanding payment & threatening disconnection if not pd immediately.
When asked for a/c was never sent one - I DO NOT PAY unless I know what I'm paying for.. After spending HOURS on phone to callcentre & always being promised everything would be rectified with no results whatsoever I requested speaking to somone higher up. This happened countless times & I'm still awaiting a call. While the dispute over my a/c is ongoing,
Vodacom tried to obtain the money they felt I owed them in a sneaky, underhand & deceitful manner: they divided the debit order into 3 small amounts and took it all off on one day! Despite me phoning and spending hours & hours of my time trying to resolve this Vodacom refuse to do so. I have been lied to, cheated and deceived on various occasions with no-one interested in resolving this.
I have been a customer of vodacom for several years and decided to upgrade my contract with them again, everything went good and I got my phone on the spot. 3 days later when I noticed that I keep getting calls, but cannot hear anyhing I decided to enquire about it and they told met it is most likely the speaker of the phone that is broken. They took the phone and refused to give me a new phone (although I only had this one for 3 days). They told me that they would send it to their technicians for repairs and that it would be back within 14 days. When I asked them for a replacement phone they refused. I expected a complete refund as I only had the phone for 3 days and the damage was not because of something I did. This incident took place at Vodacom N1 City.
I took out two internet contracts in January 2013 because I am going to study and need to do a lot of research. When I have received the two modems i have phone Vodacom Brooklyn where I did my contract and informed them about the bad signal. they refered me to 082 111 , which I did. On a few occations Vodacom said that the Waverley tower was down and the next time they are working on this problem. My course for my studies has started already and the signal is so bad that i must every now and again start my modem. I feel that Vodacom must come to my house and check the signal themselves. I cant waist my money on my studies if I cant do my research.
I have been with Vodacom for the past 10 years, and of late I have been receiving increasingly poor service from them. The last incident may be the last straw for me, and I may now be forced to consider going to another cellular service provider. I currently have the Talk 500 package (cell number:072 212 00 11) and have the Blackberry 3G handset (imei: 351975.04.250673.1). The handset itself gave a number of problems in the past, which was resolved by Vodacom by issuing me with a refurbished handset. However, the same problems that I experience in the past, occurred again with the refurbished handset I received. The handset amongst other things, freezes or operates slowly intermittently, and they keypad lights up intermittently.
Knowing that my contract was due an upgrade in November 2012, I contacted the Vodacom Corporate Help Desk (0821940) on the 15 October 2012 (and recall the consultants name being Pamela) to find out when the warranty of my phone expires, which she informed me would be at the end of January 2013. Yesterday (18 December 2012) I attempted to take my handset in for repairs, only to be told that the warranty of my handset expired in November 2012. I now feel very aggrieved, because had I been informed of the correct expiry date of my handset's warranty when I called in October 2012.
I would have brought my phone before the expiry date. I therefore request that my handset be repaired under warranty, as I was misinformed by a Vodacom consultant, which resulted in me bringing in my handset after the warranty expired. Failure to adhere to the above request will leave me know option but to report Vodacom to the Consumer Protection Commission and/ ICASA. I trust that you will give this matter your urgent attention.
Don't bother upgrading as it isn't as simple as you think. My contract has expired almost three months ago and no one has bothered to retain my business. When you call the contact centre you get pushed from pillar to pillar or the service provider has already closed. I don't have flexibility during office hours to do personal chores or activities. I approached a Vodacom Outlet in Greenstone when I eventually found a phoned I liked but the store hadn't received stock. Was told I would be contacted but I'm still waiting for that call.
After spending a few thousand rand on a monthly basis, you still have the ordasity to want to charge me for a basic handheld device. You have made enough money out of me and if you still want to charge me for a handset I will move to another provider. I do find your service shocking and expensive and do not need your service. Let me know if you want my business and if you have a package that suites my needs.
My phone was submitted for repairs on 27/1 at N1 City Cape Town with a problem that has to be fixed on a previous occasion - by sending it to J/burg. Instead of sending the phone to J/burg immediately, the CT repair centre took until yesterday (20/2!!) to "assess" the phone and come to the conclusion to send it to J/burg... This is not rocket science - Vodacom's service is pathetic. Apart from getting numerous useless sms's with the same contents over and over and over again, I am still exactly where I was when I sent my phone in for repairs.
I received a phone call yesterday from a rather unpleasant lady informing me that my phone cannot be backed up (why was this offered to me if Vodacom cannot oblige??) and will only now (yesterday) be sent away for repairs in Johannesburg!! Having a working phone is viewed by me as one of the advantages of having a contract with Vodacom - something that seems to be re-considered as it no longer seems to be an advantage at all. I requested an earlier upgrade since I experienced the problem previously, but Vodacom was also not prepared to do that for me. Kindly revert to me on how this repair can be escalated and/or let me have authorisation to, in the meantime, obtain a new phone on my contract.
The service was pathetic. I went to the Bayside Data store afta 5pm one day and the person who does the back(works with returns) is not there so no one knows so they can't help me but they promise to call-which they don't. I get a phone number with my sms again next day which I phone as I've been indicated to on the sms. No one knws what's the hell I'm talking about, but they promise again to phone, I'll get back to them then 2 days lata, still noone knows anything. Then I phone the number again and get told its not their store or their problem cause I didn't book it in by them, I must fone Tygervally repair place and find out.
I try to phone these peolpe but engaged for hours. So I phone this shop bk and I tell them its not my job to go phoning around I'm a contract customer( I spend well over R1600 per month with you) Woman says ok takes details down. Then I wait again another 2 days. Then I fone again she tells me I must phone place I booked it in.
So I do but fone rings for ever. So next day I fone them again speak to a well manner guy who was actually helpful after I don't knw how many days of crap I endured.Tells me what the problem my be and give the direct line so I canphfone them. I get put thru to 3 different people so I have to explain my story 3 times. And she tells me I must pay R800 and something rand for new battery cause mine is broken. But its on guarantee. Then afta 7 days I finally get a message/call from the first lady that booked in the fone with all the information I needed.
Now what I don't get is why was it so hard to do that from the beginning? And why must I pay for a new battery? This is the second 9800 blackberry i've had and they took the battery from my last phone and put it into thid new phone and I must pay for new battery, but surely when you receive a new phone that includes battery as well. This not the first time , I always seem to have a problem with vodacom. and now with my new contract and new blackberry its causing problems again. All I got told was its a blackberry they all do that . How does this help me?
My sons phone was stolen and I must say I receive Excellent service frohe Cellsure.He received his new phone 1 day after I lodged my claim.Then the endless trouble started.His BBM was not working from the start.After been to the Vodacom centre at Lakeside Mall three times and endless calls to Vodacom care centre it has now been 12 days and his BBM is still not working.An software upgrade as well as a sim swop was done and yet still no satisfaction.I just feel as the phone was not working from the start they should have issued a new phone instead they tried everything to not change the phone and I am still not able to use the phone.I will now take this to the top and if neccesary contact a laywer.What happened to if the phone gives you trouble within 7 days we will swop it for a new phone?I must say I have Three contracts with Vodacom for many years and never received such bad service.This make me feel that I will have to change all my contracts to a new service provider.
Dear madam/sir
I send you this mail with disgust regarding the network problems, we have been contract holders for a very long time, recently we have so much problems with the network we (my husband and I) can't even speak to each other at night, he works away and we need to be able to contact each other, this is really frustrating and we will not be renewing the contracts that we currently have when the time is due. My husband has laid a complaint and was told that he will be compensated for the inconvenience, but still we have problems with the vodacom network, we have been loyal clients for years.Please advise as to what will be done on behalf of vodacom as to rectify this problem asap, we are not the only people complaining about this. It only seems to be at night when its most crucial to be connected when needed.
I await your responce in anticipation.
My husband lodged a complaint to your client service department about bad connection. It carries on for several months. He also explained that an antenna was set up onto our house with no better results. He also brought it under their attention that the antenna is hanging loose. Several calls to vodacom and some back BUT nobody is coming out to investigate or DO SOMETHING ABOUT IT.
We both use our 3G's(paid by our employers) to work from house. Myself depends on my connection and is it a critical tool in my work environment. It took me 2hrs today to get a connection, get onto the vodacom complaint website and to write this letter.
I am studying at the moment and is my researching internet related. Will vodacom return my business montly payment for bad service? The bad connection has a direct inpact in my study progress. If this complaint is not attend to in 24hr, it will be taken further.
Kind Regards
Alet de Kock
I have been with Vodacom for many years. I had upgraded to a 1.5 G data bundle contract in August 2011. I always had lost unused bundle because I did not use up to the full capacity.BUT on the 15 November 2012 I received a call from Vodacom to tell me that my account has been suspended because I had incurred an amount of approximately R4500 without the subscriptions on 13 November 2012. I was then told that I used R2327-93 including subscription of R299. The lady that I spoke to tried selling me anothe simcard. I duly lodge a complaint. A few days later a gent phoned and told me that I was on the internet. I was liable for the account. I thought that the R4500 was for October and November but I was sadly mistaken when I saw my invoice in December, my bill was now R4950-78 for 01 - 11- 2012 to 13-11-2012. Went again to Customer care on 18-12-2012.Was talked out of closing account instead was told to do a sim swop because I had a BLUE simcard which was slow for a RED one. Accounts dept gave me 2 months to settle account. Can make a payment plan if I closed the account. My family URGED me to close this account immediately.Refused to look at my history with them for 3 years. Insists that I used and I am liable for payment. No way to prove . They have record of bytes downloaded but not the sites visited. Why did we RICA simcard.
Dear Sir/Madam,
I went to VodaWorld Midrand a month ago to cancel my one contract as it came to an end. After spending more than an hour, they could not help me and gave me an email address to cancel via mail. I did as informed. I send and cancellation of contract thereafter, I also took the liberty to call them every day to confirm that my email has been received as I get no response what so ever. No luck, you hold on forever! I went to a Vodacom shop in Centurion Mall today, once again they could also not assist me as they also just call the cancelation department and after waiting an hour, they also got nowhere! As a loyal Vodacom client since 1998 with 3 cell phone contracts and one data bundle one expect more service than this. Please can someone at the cancellation department just adhere to this email, I only want a proof of cancellation as I don't want to pay another month on something I don't use, and this is totally understandable. It is sad to have to go this route as I seldom have a problem with Vodacom. Thank you, I am awaiting your positive response. Regards, Marko (Cel phone number of contract to be cancelled - 079 503 5685
I am shocked shocked and even more shocked at the level of service vodacom haS TO offer their clients corporate or not. Trying to establish why why why why your phone has been locked and when when when will it be reconnected after monies had been transferrd immediatley. For at least five days speaking to at least 6 agents per day the wrong information was given, different information was given, you were transferred to other departments and never connected. The only consistency was their awful blaring music in your ear. (HEART ATTACK STUFF) Not to mention the amount of business lost. Not to mention that we were never never never informed of being over our limit.
I visited a vodashop at the eastrand mall,shop telephone number (011)823 3900,salesman - Alicia and cashier - Jacques. I basically went there to buy internet bungles,but the service I got there was very pathertic and very regretable to be a vodacom customer. I will definately escalate my complaint with the shop manager or owner and if no drastic action will be taken, then with so many network companies we now have,I will take my business to the competitors as long l will be treated as a customer.
Your service is the lowest of the low dafter being clients for the past 20 years. AND THIS COMPLAINT WILL GO ABSOLOUTLY NO WHERE.!!!!!!!!!!
Good day,in january 2013 I tried to buy a 100MB of vodacom colour abt R29,00.I dialled neccessary prompt number in order to buy bundle,the feedback massage came as error massage I then re-do again but this time I got "please recharge airtime".I go back and check the bundle because my airtime has been taken,so none has been delieved no airtime and bundle as well.I lodge complain on 6th january 2013 to this day I never got help,the only thing I receive was massage stating"technician are working on your case consultants will contact you soo about the outcomes of your case".really vodacom is big company they should have awarded me my R29 airtime and take their error case and dealt on it's own.so iam still waiting for respond
Hi I bought a laptop with vodacom and I only used data in september 2012 then month end of september vodacom deducted R829 including the R229 instalment on my account and I called custome r services,they said Its for the data that I used but I only used data on the 31 august.......I then decided I won't use my sim again even the free data I won't use,I then told the consultant I was speaking to to stop the data usage on my account.....this month I received the statement saying R1023 is going to be deducted on my account at the end of this month..........I have never user my data and modem so I would like to know what that amount for or else m going to stop that debit order as I can't pay for something I didn't use
I have a 3G account with Vodacom. I have 3 devices running on the same contract, a computer and 2 i-pads. The internet on my Ipads stopped working on the 24th of March, I lodged a complaint and to this day nobody phones back or assists. I have phoned numerous times and now do not have internet at all.
I find the service shocking and would like to cancel my 3 G contract with Vodacom -I will return the modem and go to MTN for better service I am sure!
David Conroy
0825033893
When you dont use all your data of your pakage it get transfered to the next month, but then vodacom makes you use your next months package first and then the previous months that has been carried over. So if you dont use your whole package allocated for the month you loose the previous months as well. Is this not robbery and against the consumer protection act?
Today i sent in my blackberry like so many others have at vodaworld due to the fact that it no longer turns on. I am part of a company that has over 12 contracts with vodacom and spends over R10 000 a month with them aswell as having a personal contract which i spend about R800. on arrival to vodacare there was no one to help me and when there was she directed me to someone else.
being a valued customer with vodacom for the last 10 years or so i asked if i may have a loan phone which i was declined as the lady helping me said they all out but i insisted that i recieve one as it is used for work purposes. Finally after insisting for a couple minutes recieving attitude from the lady "helping" she finally said she would give me a loan phone. When i recieved the phone i was disgusted that i recieved a vodaphone 125 which is valued around R50. i cannot send or recieve emals which hampers my day to day business.
i then called in and complained to vodacare where i was assured that a team leader will call me back within minutes to try rectify my situation with more than half the day gone i have recieved to contact from them.
Shocking to see customer service like that
My name is Dorah Moeketsi I have a top u 315 with vodacom. I had no problems with my contract until for a past two months not receiving sms regarding airtime being loaded on my fone. Then end of August 800 rands was debited on my accont then I phoned to make enqueries then I was informed that I have migrated to to 100. What I remember is I received a call from vodacom a lady called he accent was more like an indian she then told me that I have been a loyal custumer of vodacom and she is offering me a call per second not per minute so that my airtime can last longer I was happy about that.
After a few weeks I received a call again and was offeed a phone I then refused and said to a lady I was happy with my contract and I have two phones one for work and this one for my personal calls. We argued a bit because she was forcing me to take a phone I said to her I wonder how will I carry three phones but if you can be liable for the paymend then I will take your offer.
I called customer care and I was informed that my migration was even done at vodacom shop..when I don't know because for the past three months I have been attending a course and I have proof concerning that. So I asked for contract to be made a was it has been and I was informed to pay 900 rands upfront for something I did not request. I won't forget that ladies last words when she said she has a price for me and it will soon follow bcs I am such a loyal custumer..so I guess this is what she meant. My email address Is lolamoeketsi@gmail.com. My contact no is 0799067600. Regards Ms Moeketsi. I am dissapointed.
Vodacom take 90 days to allocate a payment. I bought a Laptop in October 2009 from Vodacom, and was billed R933.71 (R467.50) more than my signed contract. Vodacom said it was for the data I received immediatly. Now in October 2012 they suspend my phonelines that is paid up to date because my laptop that expired in October 2012 I still owe them money (R467.50) for what??????
I did not signed a installment for R933.71. after I cancelled per letter and faxed it through you still bill me and I am just more in arrears. I contacted you in October 2012 and on my statement for 03/11/2012 the datalaptop amount was R0.00. now you suspend my two lines which is R337.00 as again per your invoice and faxed proof to you and confirmed by Nadua.
Now 90 days later you have not allocated the payment as per Khagetso also one of your consultants that I contacted on the 8th January 2013. Please advice what action I need to take I keep on paying and Vodacom receive proof but do not do their jobs properly - now it is my fault if they do take 90 days to allocate a payments.????
For some time now I have been experiencing poor signal quality at my home in Nelspruit. I have logged a complaint through the Vodacom Customer care centre and have received a reference number. They promised me that a technician would come and measure the signal quality in order to establish what the problem is. when nothing happened after a week I phoned again and was promised that somebody would contact me. Three days later I received a sms which said that I should contact a certain technician who would assist me. I phoned the person who was very adgitated because he said that he had received numerous calls from vodacom customers who were directed to him by the call centre even though he was not even the right person person for the problem - he was only a contractor. He redirected me to somebody else who does not answer his phone.
I have three different contracts with vodacom and can not use one of my devices properly due to the signal quality. I am paying a lot of money for nothing and I am fedup with the situation. If the problem can not be resolved swiftly I would like to cancel my contracts under the CPA.
Vodacom deleted my number that I have been using for the past five years with no absolute reason. My fone just went dead dated 30/01/2012. I foned their useless call centre dated 31/01/2012 to find out what might be the problem. I was told that my number has been accidentally deleted of the network and they will investigate what exactly happend and inform me the next day. A day passed with no call from Vodacom. I then decided to fone the useless call centre again on the third of February 2012 to find out what the problem is as I have waited long and I am expecting very important calls.
I was told my number will be reactivated within 24 hours and I agreed. To my suprise on the 4th February 2012 Vodacom gave away my number to someone else and when I phoned to inform them, they just told me there is nothing they can do as they have already given my number to someone else. This is one terrible experience I will never forget. It is the same as they have taken my life and given it to someone else. One can just imagine that I now have to start afresh from banks etc simply because Vodacom decided to delete me from their network. I mean an error is on their side, I did absolutely nothing wrong and now I have to suffer the consequences.
I have bought a 3g in 2011/2012. Where you get the free data bundles every month for the following 12 months. The Rica was done at the Vodacom shop in Key west, Krugersdort. I have not used the 3g for a while due to prblems with my computer, in December 2012 I purhased a bundle of R99-00 and the 3 G did not want to connect.
I went back to Key west to advise them and was then advised that my number was given to someone else as did not use it. What the hell is this? Why do we then RICA if you are giving my number to someone else? and who is going to refund my money back as no one advised that the number would be taken away when I bought this.
It has been a year now since you vodacom promised to fix thr signal problem in discoovery roodepoort. You say the tower is overloade but yet you still sell contract. When are you fixing this. O wait we are in sa we are a shit service land so why must we work, but yet we will take ur money. I am going to stop paying so we will see where you get ur shit service money!!!!!!!!!!!!!!
I got a Blackberry Bold 9900 in July 2012 within a month some of the buttons on the keypad just stopped working , the phone was taken in to vodacom and I was told that should the phone be faulty it will be replaced with a new phone. After a week we received the "new" phone which was actually a refurbished phone someone elses old problems now being passed on to me. Within n month I experienced again the exact same problem. The phone was taken in again and I aksed them for a new phone there response was that they cant give me a new phone the phone has to be sent in again but they will ask for n virgin phone with no history. week later again I received a refurbished phone and now not even 4months after I entered into the contact with vodacom the third phone is doing the exact same. I have not received a quality product, and have the exact same problem now for the third time. So where dos that leave me? send the phone in again only to get another refurbished scrap phone or I should just refer this matter to the consumer council give back the phone and cancel the contract. I dont want to hear that it is blackberry not vodacom. The phone and contract was obtianed from Vodacom thus I want a new in the box phone from vodacom and they can sort out their issues with blackberry if vodacom advertises an inferior product they have to be willing to replace that product after so many problems.
In December 2012 we took our blackberry in for repairs after waiting two weeks we received our phone and was very happily told that we instead of only repairing our phone received a refurbished phone. On Saturday 30 March 2013 the phone displayed an error message PHONE MM6 which we later discovered meant the phone is black listed, i am certain you can deduce our extreme frustration. By providing us with a refurbished on your own accord it resulted in us being inconvenienced with having to deal with the incompetent and unpleasant staff at Vodacom Menlyn Pretoria. We are still awaiting assistance.
Gentleman/ Madam,
The A rod issue is a living breathing thing. As sport fans we all are all sick of listening to all the noise.
I have a suggestion, how about asking your announcers to talk baseball during the game and let all of us try to enjoy the game without all of the garbage.
Do the pregame and discuss all issues, during the game try to color the game with baseball
Michael Segretto
I did an upgrade from a cell-phone to migration to top-up date where I was promised to get a laptop and a moderm. I took almost a month to receive my laptop after making several follow-ups because no one from vodacom was prepared to update me as to what was happenind. At last I received my laptop without a modern. The same day I received the laptop I noticed that the parcel was opened and quickly checked and found aout that the modern was not there whereas the box where it was supposed to be was empty.
I Imeediately called Sbusiso Dubazane who was the one who phoned me about the upgrade and informed him about the situation. He promised to call me back and same day teh courrier came an collected the plastic in which the moderm was supposed to be. Since then I received no feed back . Today on 18/03/2013 I phoned Sbusiso again and he gave me a number to call (011 766 1201) and when I phoned I was told that they will tell Sbusiso to call me.
I have never seen a service of this nature in my life where I have to run around for services that should have been offered to me because I pay for them. This guys are sending me from pole to pillar. If they were of concern they should have already solved this problem and updated me with what is happening. I'm still waiting for the modern. I want this guys to cancell the contract because they dont care and I have paid the first premium even though I didnt have the laptop and the modern, they continue to depit the premium. This month again they are going to depit my account whereas I dont even have the modern and havent used it since the upgrade. I want the contract to be concelled and I will return the laptop because there is no value for money. I dont even think that in future I will ever have dealings with vodacom.
This guys are unprofessional because I m the one who must always follow up and they dont even vare to phone and update me. Please advice as to how to go about cancelling the contract as I'm withn my rights to concern the contrate becuase I have been given a row deal here and Im prepared to take this matter foward as I believe I have been wronged here.
Good day, I've upgraded last year at the Vodashop Melville to a Huawei Ascend touch screen. I had the phone two months and the screen cracked, I took it back the guy told me it is to new to repair. I left with the phone, I went back this year now suddenly they say it is physical damage and is not part of the warranty, why was this not ecplained when I got the phone in the first place? If I knew that the screen is not part of the warranty I would have never upgraded to the touch screen. I spoke to the shop last week Thursday after they said they will phone me (a month after phone was given in), the guy told me he cant help me it will cost over R3000 to replace the phone, when I asked him why it was not explained he said he doesnt know will tel the person who helped me last year phone me Friday. It is almost a week later and up to now no phone call. I need the phone to be replaced or something please.
My mother who has Alzheimers was sold 2 seperate contracts over the phone. She has no work, no income and are at the stage where she needs 24hours care. She is totally dependant on me (daughter) for medicine and care. I'm trying to let everyone know what is going on. Vodacom want her to pay R3056,07 to cancel her contracts. She can not pay this. The numbers that I got are 0796926416 and 0722581203. Can you please help me to cancel the contracts
I visited Vodashop Ghandi Square on the 28th of October to apply for an advertised promotion of the Samsung Galaxy Tablet p1000. My details were taken and forms completed, a credit check was done and i was advised that my application was approved and i should be receiving my phone in 3 days time. A week passed and i had not heard anything regarding my phone, upon following up i was advised that due to the ongoing Truck strike, my phone would be delayed. I continued checking weekly and on all occasions the truck strike was cited as a reason for the delay of my phone. I have today again followed up and i am being advised that the promotion was discontinued and i will no longer be getting my phone. I would like to understand how a promotion is widely advertised and sold to people only for it to be discontinued without proper advice to those clients it was snet to and without offering an alternative.
On Tuesday the 12th Dec I purchased a miro sim from Vodacom Customer Care at Greenacres. After about 1 hour i was told its sorted and i shud wait a couple hours for my sim to be activated. This occurred at about 16h00. At about 10pm I tried my fone & found that it wsnt working, called 111 & was told it is pending and that it can take up to 24hrs. So i waited all of 13th still with no activation. Today the 14th, 36 hours later i called 111 agen.
The lady told me that the system shows its closed so the sim shud work, i shud remove it from my iphone &reinserted it. I did this and it didnt work. I called back. the nex lady told me that i shud call activations at 0821945. I called activations and the nex lady took my sim details and while waitin 4 a couple of minutes i got cut off! So i called back, nex lady told me they dnt deal with it i shud contact the centre i bought the sim from!!!!At this stage i lost my cool..this lady put me on hold while she supposedly contacted the centre in PE.
Unsurprisingly i got cut off again! I have in total wasted 2 hrs of my life with vodacom & have received increased blood pressure, lost a R20 for the sim as it seems this thing will neva b activated!!
I would like to complain about Vodacoms Blackberry Data service Coverage. I purchased the month to month Data bundle and its valid for the a full 30 days, however (and heres the catch)...I am unable to use the data bundles if I do not have Data service coverage in my area. I phoned customer care 5 / 6 times over the past 4 days and I get the same story, " try checking your blackberry registration" , "Wait a few hours", "Wait 24 Hours", "Wait an entire weekend" and the latest one "reset your date and time"...Tried every option available...My data coverage worked just fine until 4 days ago...
In other words I pay for a service I cannot access...What a ripoff!!!
I would like to complain about how bad it feels to be a customer of Vodacom. I have 2 contract with them and since the last contract of almost 4 years I've only had problems. The first problem is they can't seem to change my contract properly from my fathers details to mine. So the contract I've been using is in my name,but with a 3rd parties ID. Which i later relised is a man living in Springs. This said, the 2nd contract we have is in my name but my fathers ID number. And for as long as 2 years I.
Have moved 2 times and my invoice still shows my old adres. So in total we have 3 complaints. And then just to top it off, this other 3rd party has a data contract also by Vodacom but we have to pay for it. But wait....the last time we didn't they cut off our oother 2 contract which is paid in full....so because Vodacom can't fix what they did wrong....we have to pay some one else's bill....and of all the orders we gave them....which one did they do.....they switched the debit order correctly just to get their money....so it doesn't matter if we are not satisfied....as long as they get dubbeld what they should....its ok?????
I have been trying to cancel my upgrade and everytime they give me a number 0821950 and 0821959 and there is no way the help you must stay on the line and wait and wait I waited 28min on my phone everytime and when you get hold of them they CUT of the line what must I do if I go into vodacom shop they tell me I must cancel it myself and then I can upgrade in shop. Why do they let me upgrade over the internet and waited for 2weeks now! What must I do I can't wait forever!
I received an sms from Vodacom about the downloading of a Vodacom app. It was dispatched at 0:39 on 19 Feb 2013. Why at this time of day when I am sleeping. I strongly object to receiving any form of information in such early hours of the morning. Whats wrong with normal office hours? I have a pre=paid contract with Vodacom.
I saw on TV that you advertised a "trade-in" for the Samsung SII for an Samsung S4. I got up nice and early in order to be the first customer there, only to be told that certain terms and conditions apply - which was not mentioned on the TV advert. I think this is false advertising and Vodacom should be penalised for this.
Call centre bad service. I am very appalled and still disgusted when I think of the service I received yesterday at your so called 'customer care line' I went at a voda shop to enquire what I would need to do a swim swap and the lady told me they were out of cards that they would use for that but I could buy a sim card and do it from home she requested my I'd and proof of address saying she would have to rica it first lucky I had all the requirements in my bag so as soon as I got home I got on to the phone and called the customer care.
Where a very rude girl who was speaking in Sotho said I must confirm some questions she then requested a number at the back of the sim pack that I bought which I did and then said unfortunately she will not be able to process cause I was reading out a wrong number and to my surprise as I was with my brother while doing so it didn't make sense and as I could already see that we would not get to a conclusion then asked for the manager whom she said was not in and then she started laughing at the back ground I am sending this as I have never been given such behaviour as a valued customer to Vodacom.
She didn't even have the decency to apologise and just kept quiet until a man answered and explained which I was less interested in as I have already been mistreated by your call centre agent! Today I went back to the branch and the lady assisted me confirming that clearly that person didn't want to assist and the information she gave me is incorrect because she would have not been able to rica the sim card at the store if it was wrong initially I hope I won't experience this service ever as I simply pay for the service and as far as my money is concerned I expect good service delivery!
I fullfilled my contract , ie the cell is is now fully paid for by November 2012 ( about ) and was only able to renew the contract this month ( February ) I discovered on the Talk 500 contract that should you have your own phone or choose not to take a new unit you enjoy a discount of some R 230 / MONTH AND YET VODACOM continued to Bill me the Full AS IF I WAS USING THEIR EQUIPMENT -- this is my second e mail to them with out a response
no wonder they show these Huge profits , which if my complaint is anything to go by , totally underhanded
yours sincerely
b lind
After having been a good customer for Vodacom in many years, this is my reward. I phoned the 111 number today(05/12/2012) in order to enquire why was my cellphone line suspended as I paid last weekend. Some xhosa lady called Fezi/Fuzi was very arrogant and send me from pillar to post instead of properly helping me. She ended up dropping the phone on me without having provided me with the help that i requested. This was around 8:00 AM.
I then phoned the number again and a gentleman by the name of Sibusiso was very helpful as he was able to help me within the shortest possible time without dragging me around. This happened around 8:10 AM. I will really appreciate it if matter can be attended to by Vodacom before I consider cancelling my account with them and share this experience with my friends, colleagues, relatives, comrades,etc.
I have a 2 gig internet contract with vodacom for 2 years now.In the beginning i was very pleased with their product. Since the end of 2012 the internet got slower and slower. At the moment it is a great irritation as it became very slow, as to the point where you battle to go into certain websites like online banking,yahoo etc. I have since upgraded to a 3 gig contract. This is really not funny anymore and something has to be done to correct this.
Since my first cell phone I have been using Vodacom as a service provider and I have never been so disappointed in your service, there is a few problems on my account and I keep on phoning and trying to sort the problem ssince its not my mistake but vodacoms, but every consultant I speak to keeps on telling me that they will look into the matter and phone me back before the end of the day, but no one ever does...
one of your consultants was so rude that she even put down the phone in my ear while I was talking to her and explaining the problem,after she threatened me with handing over the problem to the "criminal department"...
Why must I be treated like this. But let me start from the beginning. A few years back I had 3 accounts with vodacom because of the fact that I had a business, unfortunately the business closed down and on 11 June 2010 I got premature contract cancellation quotes from vodacom so that I could pay all the accounts up to date and close them...like I did,afterwards I faxed the proof of payment with the signed copy of the quote and a copy of my ID to the cancellation department, and I never heard anything of this again.
Last year I took out 2 new contracts for me and my wife, seeing that I started a new job. I wrote down the correct banking details on the contract and was under the impression that the debit order was going off each month as it was suppose to, but the end of January 2012 I received a phone call from vodacom saying that my account is in arrears and that the debit order kept on being returned because of the account being closed
I could not understand this because I am using this account and its not possible, then the consultant brought it under my attention that vodacom has been deducting the money from the businesses bank account, the one that is no longer active because of the business closing down, and that there is currently 5 accounts open in my name, please tell me who's fault it is that vodacom deducted money from a wrong account since I wrote the right banking details in the contract.
I then asked them about the accounts that was never closed as I paid them and cancelled them in 2010 and I have the proof,the lady I spoke to is Shelly, she assured me that they would fix the problem and close the accounts on which they closed 2 accounts but the 3rd account was only closed 23 FEB 2012 and now vodacom wants me to pay all outstanding amounts on this account even though I cancelled this contract in 2010 how is this possible,
it was vodacom that made the mistake,but no one can help me with this matter, without permission they just keep on deducting the amount from my bank account and I have to go to the bank and ask them to reverse this, because no one can help me in sorting this matter.now I spoke to a consultant again today and asked him for the outstanding balance on the 2 accounts that I took out last year on which he replied that he can unfortunately not give me those amounts...
Please I want to pay my account but only after the problem has been solved and someone can help me, because like I say everyone I speak to keeps on saying they will phone me back or get a manager to phone me but no one does... What is going on with vodacom I have never experienced this type of poor service from vodacom... Please.
Have feedback for Vodacom?
Thanks for your feedback!
Sorry. Please try again later!