Wyndham Hotels Complaints Continued... (Page 15)

To Whom This May Concern,
I have been a loyal customer of LaQuinta Secacus for at least the last 7 years. Whenever I am planning travel, I look for a LaQuinta in the area I am going to. That being said, I am beyond disappointed in what has become of the LaQuinta Meadowlands hotel. I am currently staying here for one more night. We checked in yesterday June 28th 2019 around 3:30. Upon check in I was informed that there is now a $20 per night fee to have a pet. Perhaps I missed this in one of the many emails that I receive on a regular basis, but regardless, I was not happy that I was unaware of this. Next we were given a room on the 9th floor (902). After getting off the elevator, I knew this was not going to go well as it was very warm and stuffy as soon as the doors to the elevator opened. It was as if the AC unit in the hallway was not working. When we entered the room it had a portable AC unit in the room and it was taped up to the window with duct tape and there were spaces in it and the room was very warm. My two dogs are pugs and could not stay in that room. I went down to the front desk and they were more than happy to help me get a new room. They were extremely apologetic and nice when fixing this issue. I'm not sure the names of the two Women working the front desk, but they were very helpful and kind.
So, we packed up what we had unpacked and moved down to the second floor ( Room 202). It was evident as soon as we exited the elevator that this floor had a working AC. We entered the room and it was much better temperature wise. We turned on the AC's to a cool temp so we could regulate our dog's body temperature. I went into the bedroom and there was a black blob on the bed. When I went to brush it off it smudged on the blanket. I then walked over to the AC unit in this room to make sure the temperature was cool. When I did, I saw a bug on the curtain. I removed it and flushed it down the toilet. Not the biggest deal, but annoying nonetheless. This morning we turned the temperature to a warmer setting because it was a little cold in the bed closest to the AC unit. I had no idea that this would be a mistake as now it will not work on the higher setting. Thankfully the AC unit in the living room is working and my dogs will not overheat.
As I stated previously, I have been staying at this hotel for many years. Two years ago I brought my extended family here and shared with them how great this hotel was. It was a very embarrassing experience as my mom got stuck in an elevator and the AC's weren't working then either. After that stay I wrote to the management and we received a response stating that they were replacing the AC units and they refunded our money. I was completely satisfied with this response, but am disappointed that in those two years, the AC units have not been replaced. In addition, I used points towards my stay (6000) and I will still have to pay $380 ($344 plus the $40 pet fee) for the two nights I will be here. For the condition this hotel is in, this is just not acceptable. I can stay many other places in better conditions for that price and some even less. We began staying here because of the no fee for pets, but now that there is a pet fee it doesn't even make sense to stay here given the conditions of this hotel.
I want to again express that this is not any fault of the staff working here. Everyone has been kind and helpful. I believe that this hotel has been forgotten about by corporate and needs to be fully renovated if it is going to continue to charge these high rates to stay. Until things get fixed with this hotel, I am unfortunately going to have to look into other options when I travel.
I have attached 4 photos that I took yesterday.
Thank you for reading this and have a nice day.

Randi Flynn

Arrived on 06/24/2019. At first room seemed fine. Later as it got dark I'm seeing roaches. Babies, medium size. Saw first in nightstand by bed then on the wall. Went to the use restroom and saw them there. Notified the office next day and told it would be taken care of. The next day same thing so as they came out I killed then and and let the dead bodies on the floor before the housekeeping to see the next day when I informed her when she came to clean the next day she asked me if I had notified the office which I told her I had did and so at that time one of the attendants in the office said that he would go ahead and come upstairs and spray well I headed back upstairs as the baby still in there cleaning I said on the balcony and the whole time that I was there the gentleman never did come into the room and spray when it to the office again and asked for another room was told the first time didn't have any available the second time same thing the third time that I went in there I was told to notify the manager and that the manager would be contacted and since today is Friday this was done on Thursday night so I expected to hear from the manager on Friday and here it is still haven't heard anything have not been changed to a different room still seeing the roaches and I was wondering if there's anything that could be done here. I paid for 6 days and pretty much five days out the six I've been complaining about this and still nothing has been resolved. If anything they couldve offered some type of accomendation which they still haven't done. Please help!! I have a video of them in and on the refrigerator in my room but can't upload here.

A group of 10 teachers traveled from Cleveland Ohio to San Diego California for a conference on June 23, 2019. We stayed at Wyndham San Diego Bayside. They offer free shuttle service from the airport to the hotel. Our connecting flight was delayed so we called the hotel to be sure they could still pick us up. They said they would. When we landed, we sent one member of our group to catch the shuttle and hold it for us. The shuttle was mostly full so the driver said they would come back for us. 32 minutes later it is now after midnight and the shuttle has not returned. The hotel will not answer the phone. We had 3 people trying to call at different times during this wait. We finally gave up and took Taxi's to the hotel which we found out was only 5 minutes down the road. When we arrived at the hotel the shuttle was sitting out front with the driver behind the wheel and appeared to be sleeping. One of our members went to address him while the rest of us went to the front desk. The staff was rude to us saying we needed to understand their situation. They did not apologize for leaving us at the airport or for not answering their phones.

There were other issues with other members of our group but that is not my place to address.

When I tried to take a shower at 4:15 am on June 27 before my flight home. There was no hot water. It started tepid and went to cold. I ran it for about 10 minutes thinking it might just take a while. No such luck. I thought maybe everyone was leaving early but when I got down to the lobby, only 3 people were there.

I have always thought of Wyndham hotels as being one of the best hotels with impeccable customer service. Maybe I was wrong.

Daniel Gardella

June, 24, 2019
Letter of Complaint
La Quinta, Jupiter FLA

To Whom it may Concern,

We stayed at the La Quinta, Jupiter FLA From June 8, 2019 to June 11, 2019. It was the most distressing stay we have experienced in any establishment in our entire experience of travel.
We arrived to a flooded first floor. We were given a room on the second floor. We went to take a shower and found no towels. I had to go into the hall, find a maid, and request she bring towels. After they arrived, we showered only to find that we had no hot water. I informed the desk. Nothing was done about the problem.
The next morning we went down to breakfast and the when we called the elevator, it opened to reveal an entire floor covered in dog diarrhea. The stench was overwhelming. My girlfriend spent the remainder of the day suffering nausea.
We took the stairs to the second floor only to find that that lobby was also covered in filth.
We then entered our room to escape the stench and shower. Again we had no hot water or towels. We sought out the maid and she informed us that there were not enough towels in the hotel to meet the needs of clients. She searched and finally found some for us.
The gentleman at the desk found us another room after we complained again. We packed and moved only to find that the room was filled with mildew. We moved back to our original room.
Later that day we were moved to yet another room. We packed, moved, and found the air conditioner in pieces on the floor. We moved back again.
The manager finally put us in the “suite” where we found the TV clickers did not work, but at least we had hot water.
By this time we were both extremely upset. We came to relax for a few days and instead found ourselves sickened by the unsanitary conditions of dog feces everywhere and lack of basic comforts, no towels or hot water. Wen we checked out, we were given twenty five percent off our room costs for day one and day two only.
Since our return home, we have called the manager, Ingrid Cabana, three times and she has refused to return out calls. Never have we experienced a more disturbing stay in any hotel. We would like our money completely refunded. As it stands now, if something is not done, we will never set foot in one of your hotels again, and we do travel extensively.
Please contact us at your earliest convenience.

Sincerely,

Daniel Gardella
danieljgardella4@aol.com
203 216-3027

I heard that you own or have contract with the Knights Inn in Metairie, Louisiana. If you do, they have a General Manager that is scam artist. She likes to rent to people that only wants to rent for a few hours and then rent the same room to another person and pocket the money and getting it cleaned with fresh sheets. She will confront guests that had not done anything wrong. A lot of guests had checked in and then check out because of her and the way the rooms look. They also have cockroaches. The owner is aware of what is happening and gotten on to her. I think she will continue to do this to other gursts.

I went to the days inn in Columbus ms the owner snatched my money out of my hand refused to give me a room said I owe him for smoking in a room from an old stay but I just stayed the night before and nun of this was mentioned he does not have the right to take my money out my hand and says he going to keep it then he asked his manager what should he do he said charge me give me my change but no room or key and keep my money I have it all on video

I have tried tp book another night at the royal seacliff resort in Kona Hawii on July 5 and have had terrible experiences with wyndam not relaying information to the outrigger resort and being told things that aren't exact and have been held on the phone for over an hour and being told they couldn't bring their computer up to find me and my reservation. I also have called several times to try to book the extra night and haven't received any help and have been hung up on Would appreciate you calling me back at 4056843125 to see if you can help with this situation I would appreciate this greatly

I'm writing to let you know about my experience at the Fresno North Ramada, Now mind you I am a property manager so I end up in property manager mode everywhere I go. Great people at this hotel, They were some of the nicest I have experienced, very helpful, friendly..just all around pleasant, I would absolutely stay again because of that factor, but ..Looking around I start noticing little, things that can change that whole curb appeal, The pool furniture is quite old , or needs a good cleaning, there was garbage strewn about next to the Jacuzzi, there were lights dangling off poles by their electrical wires, plant beds/boxes that had dead plants or nothing at all in them, the carpets seemed quite dirty in the hallway areas and had a rather pungent Oder as you walked to the room. I guess I was more surprised that for a Wyndham Hotel these things were the way they were, I actually picked this hotel because it was associated with your brand and I have stayed in your hotels before and they are clean, beautiful and kept up to par. Please address these items and probably more at this property Also, I have never been to a hotel where we were not allowed to take any breakfast foods back to our room in the morning? Is this a standard practice for Wyndham Hotels? I hope you can maybe address these items and make this one of your best. It's an older hotel but from the looks, it was pretty fancy in it's glory days. It just needs some care:-)

Chanda Parker

I am very disappointed and upset with our stay at the Super 8 Wyndham of Boise this last weekend. Our room was not clean, there was a used bar of soap in the bath tub and hair in the bath tub when we got there!!! Not only long dark hair but what also looked like pubic hair!!! The toilet paper roll had only enough toilet paper on it for one of the 4 of us to use. I had to send my children down for more the first night we were there. The alarm clock did not work, I would set the time on it and after awhile it would stay the same as what I set it too. The coffee table between the two beds had something crusty stuck to the table. It was disgusting!!! And Why when I booked did it give me a price of $204 that included tax, but when I checked in and got a receipt I was charged $226? I have a charge of $226 from you on my bank statement. Why? My conformation email quoted me at $204.
The only reason we stayed there is because everywhere else was booked, I didn't say anything to the front seat because I couldn't go anywhere else because they were booked.
I am requesting a full refund from you for the disgusting unsanitary room we were staying in. I honestly don't know how you guys stay open, I will be contacting the Better Business Bureau as well if I can't get this resolved. Thank you for your time

uOn the dates of June 22-25 My husband and I stayed at the Microtel Inn by Wyndham at 7014 Mccutcheon Rd; Chattanogga,TN 37421
It was so awfully disappointing! We were greeted ok by Heidi! Upon entering the room I took off my shoes walked over to the window to open the curtains only to step onto a sopping wet carpet in front of air conditioner!! Looking at the air conditioner vents they were filthy with dust! I called down to Heidi told her the problem and that we couldn't stay in this room like this and I was sending my husband down she just said ok and hung up! My husband went down and to my surprise returned with a paper saying: "Room canceled money refunded"! That's it not a word! She didn't try to find us another room or offer any explanation nothing just dismissed us which is equivalent throwing us out of Hotel! What kind of Professionalism is that? I sent my husband back down (as I wasn't feeling well) to tell her to reinstate our reservation immediately because my husband learned from another that no more rooms were available! Where were to go? I was not feeling well and we did not have the funds to search out another hotel! So we asked for towels to soak up floor that night. We had a early meeting to attend the next morning but upon our return around 12 noon! The floor n our room was really sopping wet towels and all and starting to smell! I immediately told new staff on duty what happened and the woman that took care of us(so sorry I forgot to write her name but sure you can look it up) She was so kind and professional changed our room immediately and took care of anything else we needed so grateful for her! The new room was ok but let me tell you I don't know who cleans your hotel but we couldn't even shower because tub was not cleaned thoroughly and if it was supposed to be cleaned and looked dirty that's worse! The bathroom floor sticky to walk just awful! Needless to say one bad experience was enough! And the staff of Ladies at the hotel loud and boisterous in breakfast room on floors while cleaning so much noise woke me up! Maybe this is why they cant do a good job! What a terrible experience! Sorry but I wont be recommending this outdated hotel! So disappointed in Wyndham!

Greta Whitlock

I stayed a Travelodge by Wyndham Grand Forks ND on 6/ 14/2019. When I arrived at 330 pm I was told by the front counter staff that the pool and the hot tub where not working . I ask if breakfast was being served in the morning and was told yes and they showed me the area. In the early evening I went to the ice machine for ice and found it also was not working. I went to the front desk and ask where another machine was and was told all the ice machines in the hotel where out of order? The next morning at about 8 am I went to the breakfast area and found that there wasn't much for food or drink. I noticed a notice on the waffle machine that read that there wasn't any mix left ? I looked and found 1 dried up bagel and 4 pieces of bread that also where not eatable! I asked if they where going to put out more food and was told that was all they had left?There wasn't any coffee or orange juice either? The staff told me that that's all they had, this was at 8 am in the morning! The hotel was not even close to being full, the evening before I noticed about 10 cars in the lot and was wondering why? I now know why!!! This is very disturbing seeing that this is a Wyndhan hotel, paying guests deserve much better than this! I await your response,thank you. J.woroniuk

Hello, I had stayed at one of your Hotels , the Travelodge, in tacoma wa , my experience was about the worst, and before I tell you the issue , I did talk to customer service @wyndham, due to this issue, and the person I talked to her name was Daisy, I was also told it would be ten days before I would hear anything back in my email. Well nothing happened , no email, nothing, and it has been 12 days,, I stayed at the Travelodge in tacoma wa on hosmer 8702, from June 10th thru June 12th 2019, I made reservations , and paid 121.52 dollars, when we arrived at the hotel , there was no greeting ,the front desk clerk, said WHAT ??,, and here I'm thinking I am a customer,,no greeting ..hmm...bad service, then I said I have reservations, she said ok...then she replied,,I NEED 50 DOLLARS,,and I said what for, no you dont,,and again she replied I need 50 dollars not explaining for what purpose, and she said everybody pays 50 dollars. I need 60 dollars,, then I said well , what is it for them oh my , she explained what it was for, which then I paid 50 dolkars, then we received our key cards , went to the room. The door was difficult to operate, I had to go back to the lobby and the clerk said ,, u need jelp, I said yes my door it will not open, the clerk replied oh yea , we have been having problems, with just that door, then she explained how to use the key and to open the door, ok I went back tried it again , it worked, well after using one of the key cards several times it completely stopped working , and we just used the other key card, the door looks like it has been kicked in . It has a big gap, in the evening when I tried to turn on the light by the bed , the bulb and fixture was just hanging there , I was almost Electrecuited, then the power went out had to call down to the lobby twice before anything was done about it , So Yes it was a bad experience I am a very unhappy customer, I am submitting pictures of the door and the lamp by the bed , I don't even understand , how a room can be rented out with the light beeing, the way it is , and the service, as I said , yea I am asking for a refund, and this issue needs to be Resolved , And I can be reached , at 541 519 3416,, or 509 731 8888,, or at my email ,, durkeesprite@gmail.com

Thank you Michaela croop

We stayed at Baymont y Wyndham this past week in Virginia Beach. The first night was a horrible. the room smelled of mold there was mold in the shower. The rug for the floor was not in the bathroom so I figured it had been forgotten. I showered, fell as I came out of the shower not know the extent of injuries until now. The cleaning did not get to our room until 5:00PM. We had been out all day starting with a 6 mile run then just going to the beach hanging out in town. When we returned to our room with plans of showering/cleaning up the room had not been touched by cleaning, bed not made no fresh Very disappointing to say the least. Went to front desk they offered another room upstairs and told us to go up and check the room out. We did that, the room did not smell as the first room only problem was a huge I mean huge moth bigger then my hand was flying around. The maintenance man went up to get it out. Through the next couple of days we had moth issues but dealt with them. We had to deal with the inconvenience of moving out of the first room to another room. No one truly apologized and I received no compensation for the inconvenience of that first night. I also have SEVERE allergies to mold which caused problems all weekend plus the fall/slip caused me to attempt to catch myself causing my neck to be jammed and I just had neck procedures the week before. I am now back to square one doctor says we can only wait and see what happens. I am not happy, I had left a message for the day manager to call me today and he never called to discuss or see how I was doing. I also have bruises up and down my arm from trying to catch myself with the shower incident. Truly disappointed thought my choice was good your hotels have always been clean, neat and friendly, not this time which will make me think twice about staying at a Wyndham again. Signed Paula Kirsch

We were charged for hotel room on our card even though we paid in cash they hack our card 7 times for over 2000 dollars we are filling police report.
They refuse to get all charged money off our card they say we still own them around 89 dollars for room even though we have paper work signed we paid in cash. People at Microtel Inn in 1305 North 25 Street Clear Lake Iowa 50428 wont fix it. We are charging fraud on them so all watch out.
We have all paperwork to show this. Women when we checked in maid us give her our card number even though we were paying in cash.

I made a reservation for my Rabbi and his wife at Microtel Inn and Suites at 4881 Commercial Way, Spring Hill, FL 34606.
When the Rabbi checked into the hotel, he was not informed of the fact that his room was already paid for. I had made reservations for two other rooms, and it was noted on those reservations, that the room was being paid for by me. The Rabbi's reservation DID NOT have such a notation. His Account Number is 059-997213.
called the hotel to make certain that everything was being taken care of properly and found out that they had asked him for his credit card upon check in and he was to pay for his room.! I was livid and extremely embarrassed when I disoovered the omission on his tab, that I was paying for his room.
I just spoke to the hotel manager Christine. She was perfectly happy with the transaction and told me that I had nothing to be concerned about, since they now omitted his card from his bill, and that I had paid for the lodging in the end.

I am completely embarrassed and that embarrassment cannot be remedied. I would like Wyndham to be something for me, to make up for this mix-up. Please get back to me asap with some resolve. This does not look good for Wyndham. We have used this hotel in the past, and were extemely pleased with their services - that is why we chose them again, when we could have chosen others in the area.

Sincerley,
Marilyn Rosenzweig

THIS PLACE IS ON HWY49 GULFPORT MS.THIS IS THE DIRTIEST HOTEL I HAVE EVER BEN IN. I'M RETIRED NAVY AND HAVE BEN IN SOME DIRTY PLACES BEFORE ,BUT NOT LIKE THIS ONE.AFTER COMPLAINING TO THE MANAGER ABOUT ADJUSTING THE PRICE / $156.00 /WICH SHOULD OF BEN $10.00 AT THE MOST / LOCK BUSTED ON THE DOOR /FIRE ALARM TORN OFF THE WALL/ SHEETS AND BEDDING HAD BURN HOLES, ONLY 1/2 THE LIGHTS WORKED. HOLES IN THE WALL /IRONING BOARD NO IRON/ NO GARBAGE BAGS.HALLWAY CIGERETTE BUTTS AND GARBAGE. WE HAVE PICTURES OF ALL THIS. WHEN I INFORMED THE MANAGER I WAS CONTACTING WYNDAM, HE SHRUGGED HIS SHUDERS. I WOULD LIKE TO HAVE THIS PRICE REFUNDED, / SEND A WYNDAM REP TO CHECK IT OUT. I WILL WAIT TO HEAR FROM YOUR COMPANY, I WILL PROCEED TO LET EVERYONE I DO BUSINESS WITH HOW WYNDAM USES THIER NAME

On June 22, 2019 we arrived at our destination of Travelodge, 2011 State Route 9, Lake George, NY
1-518-668-5421. The place was disgusting, the manager wouldn't let me cancel because of the 24 hour cancellation rule. We had my 88 year old mother with us, I would never allow her to stay in a filthy place like this. Upon trying to reason with manager he refused to let me cancel. I actually had to cancel my credit card so as not to be charged. We were looking forward to a swim, the pool was under construction, he said we could go down the street and use their pool. I explained that it would be inconvenient to get in a car to go swim. He said it was on website that the pool was closed, I read the description 3 or 4 times and never did I read about pool being closed. I was charged $123.70 to my credit card/pending. My experience was horrible! As I was leaving, I explained to the manager that I had canceled my credit card, he said he had it all on video. As we were leaving, there was an open room so I took pictures. Also, I showed him that on travelocity the rooms had gone down to $53.00 a night! We ended up going down the street to another motel... I have stayed at many hotels in my life and Wyndham has always been a great place. I need you to know that cancelling my credit card on my vacation was a huge inconvenience, finding a better place was inconvenient, your company should definitely check into this place and remove your good name!
Thank you, Wendy DaSilva
1166 Bridgton Rd.
Westbrook, ME 04092
1-207-615-6477

Hotel Windham Super 8 Washington ave Kingston NY. Made reservation through reservation.com. When I got there the hotel was smelling of smoke and not very clean. In the short time, there was a death in the family. I notified the desk that I would not be staying due to the above issues. They would not cancel the reservation. Reservation.com would not cancel either. This is no way to run a business! I notified AMEX to dispute the bill. This is not the Windhams I am used too. Very disappointed.

The property in Georgetown,Ky is one big disgrace to the Wyndam chain.We sure won’t stay there again,way too many other places in that area.

I was staying at Travelodge number 7471 I have stayed here many many times before this morning I went down to fix myself some breakfast and the manager's wife come up to me and told me not to make a mess and I wasn't even making a mess and every time I stayed here I've never made a mess and this isn't the first time she's done this to me and I'm really really tired of this and I will probably never stay at another one of your hotels because of this lady thank you and you have a great day

I HAD A STAY PLANNED WITH YOU ON 6/19/19 ON ARRIVE CHECKING IN WENT TO THE ROOM WE WERE MISS LEAD IN WHAT IT WAS ON THE INTERNET RETURNED THE KEY 10MIN.LATER ALSO ON ARRIVE 6 POLICE IC PARKING LOT WE ARE VERY DISAPPOINTED DID NOT STAY WENT A CROSS THE STEET AND PAYED $129 THAT NIGHT BEFORE I WRITE A REVIEW PLEASE CALL ME CONF.#12539262301 ON HOTELS,COM THANKS DAN MEYER 1-509-948-5791 KENNEWICK WA

I made a reservation at your Ramada Inn (St. James) in San Diego, CA several months ago through Booking.com. When I called the hotel to check the reservation 2 weeks ago, the front desk informed me it had been cancelled due to a declined credit card. I am coming in from out of town for a concert so I was very alarmed. The front desk then made new reservations for me directly. When I called today, June 21, 2019, to verify my reservation I was told by the front desk man, "Donald", that my reservations had again been cancelled. Understandably upset, I informed him that THIS reservation had been made directly through the front desk so there would not be any problems. He was very patronizing and said he could only read what was on the screen. He told me I was being "aggressive" and that he would hang up on me. Finally, he looked to see if there was a room to book and I was told there were no rooms left. When I said that this was the Ramada's fault and that I needed a room I asked to speak to a manager. He told me the manager wouldn't be in until 10:00 a.m. He again, VERY patronizing, said he would have the manager call me. I said okay and began to give Donald my phone number. He said, "Ma'am, ma'am, ma'am I have to write all this down you need to slow down." I said, "Donald, I thought you were looking at my name on the reservation screen that's why I am just giving you my phone number." He told me I was accusing him of not being able to read and he hung up on me. I WILL NEVER STAY AT THIS HOTEL AGAIN. I have stayed there many, many times but this experience was humiliating and debilitating as I am committed to attending a night concert in San Diego with no place to stay.

This is the second time we have been to Bonnet Creek and we love the amenities. However this time my two year old granddaughter found a box of e cigarette refills in her room from a previous guest. Luckily, I was in the room with her and stopped her before she could ingest anything. We called the front desk, the manager sent both security and housekeeping to take a report. We were told that they would be following up with us before we left however we heard nothing. Luckily a tragedy was averted however a child’s life was put in danger from inept housekeeping.

Oh my god they are soooo stupid!! Their saying my deposit which they said when we checked in would roll over from last time would be able to be used when I checked back in for this time now they’re saying I won’t get that deposit back for two days and I have to make another $50 deposit right now!!