Contact American Express Corporate

I have been called by American Express that they would like to put me through a review. A review meaning sending in your tax returns which I have turned around and sent them same day. About 30 days later they asked me to please send my corporate tax returns which I have done about 30 days later they asked for additional year as in 2017 tax returns
Nobody gets back to you all my cards have been cut off

Starting on 09/04/19 I called in to authorize a charge of $25,000 on my Morgan Stanley American Express card of which I've been a card holder for 48 years. I spoke with a young lady and gave her the details of my purchase and received a pre. authorization . She indicated if I had any issues with the transaction to call back and the charge would be processed on the spot. As I attempted to complete my purchase part of the transaction was declined. I called in and was placed on hold and finally transferred to Bobbi Smith Employee ID number 655118. Here is where the issue began. She asked me why I wasn't making this purchase with cash and continued to integrate me. She completely belittled me and threatened to cancel my credit cards. I would like you to please review the recordings of the conversation that took place on both 09/04/19 and 09/05/19. She did end up cancelling all of my American express cards and wouldn't give a clear explanation as to why. She said "American Express can cancel for any reason at any time" Again I have held this account for 48 years and use my accounts for medication, groceries , every day purchases . I urge you to please listen to the recordings and I would like repercussions to be taken . The level of stress and anger this employee has caused me is unnecessary and unprofessional of American Express. I would like my accounts reinstated immediately. Please contacting me regarding this issue ASAP.

I am a independent advisor and have contacted Amex more than 15 times together with a Brazilian client who is trying to reinstate her card since March 2019! The saga started in February when her husband passed away and was the primary holder of the card ( she was the second card holder). we contacted Amex to inform about his death and ask to reinstate the card. After various calls with many customer services who every time will give a different information she decided to cancel the card and issue a new one and loose all the point earned for more than 20 years. when she received the new card we called Amex to activate and it was told we should not activate the new card but reinstate the old one and maintain the points. So in MAy 5th we started or tried to start the process. SInce then we have made more than 15 calls ( with client from Brasil on teh line - paying for an international call that will last average 45 min to 1 hours) with more than 30 customer service people and every time a different information was given. We spoke with many so called supervisors who promised to solve the issue and nothing was done. last time we spoke to Claudia Robles who gave her email for further contact. Emails were sent to her because as usual no information as received as promised and no response whatsoever! i really do not understand how Amex can treat a client like this and reviewing some comments on teh internet i believe it is more common than i expect because there a re many complains about the Amex customer service . client will make sure people are aware of the diservice received by the company. thank you

i telephoned amex on friday 14th juneto explain that i had mislaid my statement and ask if they could issue a new one so that i
could check it and then take it to the bank and pay.The lady in accounts said this was fine and she said i will send you a new statement
and log this on your account.
On Saturday 15th June i had a telephone call at home from a Mr Stephen shaker who i found quite rude and he was more
or
less demanding payment and said i should pay it on another card which i really did not want to do but felt like i had to.
I found the whole thing quite upsetting and had to telephone my daughter caroline because i was so upset, who in turn called
Mr Shaker and told him what she thought, she was very cross because i have been with american express for many years and have always
paid. I have now paid nearly £5000.00 for a statement that i have not even read yet, i am quite shocked by american express treating me this way.

A very upset

Elizabeth McManus Aged 82

I signed up for a Delta Gold Card in the middle of May. Two days ago, I received another offer for a Delta Gold Card that was BETTER than the one I signed up for. I contacted customer service. I was promised a return phone call from a supervisor within 24 hours. I never received a call.
I want the bettter offer.

Richard
763-208-9880

PLEASE HAVE SOMEONE CALL ME AT 7164808248,,I HAVE TALKED TO CUSTOMER SERVICE TO NO AVAIL,,,JEFF MAIL,,,IM A FORMER BANK SVP AND WOULD LIKE TO SPEAK TO SOMEONE HIGHER THAN A SUPERVISOR

My mother was the primary account holder for American Express card #3772 690581 01045 in which I was an authorized user on the account. On December 2, 2018, my mother passed. There was an outstanding balance on the account of approximately $7,000. Upon contacting American Express to notify them of my mother's passing, I was told that a copy of the death certificate would need to be provided. The representative have me the option of paying the minimum balance due of $378.00 and having the card and responsibility to be changed over from Martha Miller (the deceased) to Marcia Miller. I was advised a soft credit check would be ran in order to qualify the account to be placed on my name. I was assured that the $378 payment would be immediately refunded if the credit application was denied. On January 31, 2019 I made the minimum payment of $378. A couple days later I was advised that the credit was denied and a refund would me mailed. I have spoke with Brandi Green (1/21/19), Candis (3/7/19), Rachel Buruato (4/11/19) and during every conversation I've been promised the $378 refund. I was told on 4/11/19 by Rachel Buruato, that Brian Roker, supervisor sent the check out on 4/11/19. She said that she would mail the refund check out 4/11/19 and I should receive it within 7 days. On May 3, 2019, I spoke with Team Lead Holly Erickson and Supervisor Pamela Reynolds who advised me the refund has not been sent out.

When I went to use my gift card from American Express, the restaurant could only use a portion of it. This left a balance, we thought of $5.00 We tried to use it at another restaurant and they could not get it to register, and they did accept American Express cards. I called customer service and was told that there was a balance of $3.00 Again, we took it to a restaurant, but was told that it would not register the balance. It appears that there
is some kind of scam going on here. We have not had any other issues with other gift cards. I recommend that no one buys an American Express gift card!

31 year customer here, and I am cancelling both my Am EXp cards due to poor customer service. It is all over seas and this company no longer cares about service they give to customers. SAD.

ONE OF THE WORST CUSTOMER SERVICE IN WORD. REPRESENTATIVE SAY SOME THING ELSE AND DO SOMETHING ELSE. ONCE YOU FILE THE COMPLAINT. THEY EXPECT YOU TO KNOW THE OUTCOME . NO COMMUNICATION FROM THEM. THEY CANNOT COMMUNICATE WITH YOU VIA EMAIL/MAIL OR PHONE.

I am receiving calls daily , up to three times a day at times , with the caller ID saying---- American Express, with the number 623-492-7140 on my caller ID. I would request someone call this number and verify it is your company AND/OR tell whoever it is to stop unwanted robo calls. I will report this number if this continues. I will never return unsolicited calls and they are disruptive to members of my family who are quite ill. The calls are coming to the Billerica ,Massachusetts area. Thank you.

To whom it may concern,

I had a dispute on my card in the amount of $49.99 ,They recommend to stop the card .The night mare start when I was asking for a replacement card. I am out of the country for some times in middle east ( Lebanon ,biuret )

I use the card all the times while I am out of the country.

I made at least 15 if not more for a follow up on the statues ,But they keep saying they will call me back.
I did update my personal information ,simply they said they only call on the numbers in my record.

one agent her name is Diane id# KMNB190 ,she felt sorry and was trying hard to slove the issue.
She send me an e-mail ( urgent request information ) she asked to send a copy of driver licensed ,then to call for a follow up ,then AX will ask for an address to send the new repacement card.

i send copy of driver licensed , ID from the department of state ,real estate broker. copy of my passport,copy of my soical secuirty card, copy of my citizen ship ,JUST to prove my Identity.

I called couples days letter, They kept saying someone will call you back.

I am so tired of calling and keep asnswering all the same questions,The woerst part I gave them all the right answers to prove my identity .
Still no one call me or at least trying to slove the issue through an e-mail.

i got few emails to confirm by replying what is the 4 digit code,I did respond to them as well ,At this point I am so sick and tired to keep trying to slove it through phone calls.

Please someone help me through a phone call 00961 03726254 ( 7 hours different )
or an -mail gbrealty23@aol.com

Many thanks
Gus E Bougharios

I have been trying to get help for a good 24 hours now and regards to a situation that I am currently pulling my hair out over with American Express prepaid serve debit card basically to sum it up I've been with this company for now six months getting my son's SSI direct deposit it from their company I recently on February between 25th and 26th midnight is ours made three purchases one for Google play one for sure shot online book agency and one through a PayPal now I had requested refunds for all three because the Google play wasn't what I ordered the other two well one was canceled through PayPal is the other one I just decided I didn't want to book service so basically all three companies refunded my money back however I only got the Google play refund credited back to my account my account is now is your eyes fraudulent even though I didn't claim any fraudulent see now they have put my funds refund on hold it's already been processed and paid out through the merchant however they state that it take seven business days however Google play didn't take that long to refund me 10 a marked it as fraudulent which is impossible because one why would y'all give me my money back for Google play if my account is so-called fraudulent into PayPal quickly refunded my money because the transaction never went through why do I have to wait 7 business days for something that never went to however I'm able to get a Google play refund within 2 business days my account has been on hold they keeps telling me first March 5th I'll get the money back to March 8th now it's March 9th so I can't get any clear answers I really really really need your help please contact me back at this email thank you

I am writing you today because you have not had the courtesy to respond to my letter to you of October 1, 2018. I find it unconscionable to ignore a customer who has a 43 year history with your company. My issue deals with Fraud and Misrepresentation from Ticketmaster, your partner with Membership Rewards, and I will not rest until I get satisfaction to my complaint.I am enclosing a copy of the letter and advising you that if I do not hear back from you by MARCH 15, 2019 that I will file a complaint with the Kentucky Attorney Generals Office as well as well as with the Office of the Comptroller of the Currency and the Consumer Financial Protection Bureau.
The ticket sales practices being implored by Membership Rewards and Ticketmaster are a blatant and egregious Fraud and Misrepresentation on the public at large and these practices must stop.
You've had no problem finding me for the last 43 years but in case you need me to remind you, I can be reached at
Jerry Fox
1163 Gilbert's Creek Road
Lawrenceburg, KY 40342 cell 859-492-4867 jerryfox@aol.com

I was billed for an entire year for NETFLIX service and I was paying on another card for that same service. I only noticed it when they began billing me TWICE a month for the same service . The total was about $200. in erroneous charges , but they will only own the last 3 charges. That is unacceptable and i have been a customer for more than 13 years.

On Jan 16th, I received my advance tax refund. On that same day hackers accessed my account and spent $1100! I contacted the Amex Express serve fraud department right away. They told me I had to wait until the charges cleared before I could put in the dispute. So, I waited till Jan 18th then opened a dispute for three charges totaling $1100! I noticed that the charges were all done in Florida! Did I mention that I live in Houston! The charges were done on the same day that I was shopping in Florida. Now, I don't know about you..but I cannot be in two different states at the same time! I continued to call the fraud department during the 10day investigation period. At no point did they say that,there was documentation that proved it was me in Florida spending money at Walgreens and Publix. Frankly, I don't know how anyone can spend $505 in Walgreens! That in itself should be suspicious! However, after speaking to many people in the fraud department and them being unable to help me. On the 10th day, I got an email stating that my dispute had been declined and the charges were authorized. How were they authorized? I don't know anybody in Florida! I was in Houston, TX with the card in my possession. I did not sign anything in a Walgreens or a Publix in Flordia and I do not have a twin! I then started doing research to see if anybody else had, had this issue. I found many complaints around tax time about serve accounts getting hacked and their whole tax returns being taken and American Express serve denying their dispute and that money was just lost. That cannot happen in my case. I NEED my money to make sure my family is taken care of. I continuously asked to speak to an investigator in the back office that could explain to me what happened with my dispute. They told me, my only recourse was to write a letter to the address on the denial email. I then asked, how long would it take to get my money back after the letter had been received. They told me they had no idea what the timeframe. I explained that I really needed a provisional credit for at least half my money while they were going through the investigation process. They told me that, they would not be able to authorize any kind of credit. So, I then asked to speak to a supervisor and when she could not give me anymore information, I asked to speak to someone above her. She told me there was no one. I then told her to reopen the dispute because there is no way I could be in two places at one time, there was also an unauthorized email change on my account. She reopened the dispute and said it was going to take another 10days for them to decide what they were going to do on the account. They did explain that if the back office had any questions, they would call me. I then said, if they can call me then I can call them. But, yall told me that there was no way to contact the back office. They then told me that, they have a phone but they don't answer phone calls.

I plan on writing a letter to the dispute resolution department and the better business bureau. I also am posting this complaint as well as posting on social media! This has to stop. People should not be able to take money from people through fraud and the victim be out of the money, Also, AMERICAN EXPRESS SERVE how do you have a FRAUD department that does not have the ability to investigate FRAUD! Why is there no PERSON that I can speak to, in order to explain how someone in a DIFFERENT state can shop and sign my name when I am not present???!!!

I have 3 AMEX Cards. Customer for 20 years. Have automatic payment set up on two cards. Added the third card to automatic right after I got it. Then I got a notice that the payment was late. So I called and we re did the automatic payment because the AMEX work did not put it in. At this point I was assured that it was all set and all good. There was no late charges and no collections or credit bureau contact or info that would go out. BUT shortly thereafter I was notified by credit bureaus that it did go to them. I disputed it with credit bureaus on changed to and ruled in my favor but not the other and I also asked AMEX to remedy since it was based on incompetence or ineptness or lack of attention on their employees part on at least two instances. Nothing. My credit is still excellent but AMEX is a slimy company that doesn't do the right thing especially for 20_ year customers. Suggest everyone go to a different company. My automatic payments work now but after AMEX has done damage.

I called in about an transaction on my account I didn't make and was told it would be disputed on Nov 21 for $438.80 and I would get my money back on Nov 26,18. I called Wed, Fri, and Monday and all the days I called I was told I would have my money back on Nov 26, 18. I spoke to someone today Nov 26,18 at 6am and was also told it would be back on my card by this afternoon. When I checked again it was not on there so I called and was told that I would not be getting my money back and also that they never did the dispute this after for the past 4 days that I was told it would be back today. I set up to pay my light bill today based on what your company employees told me. My son needs a machine to breathe so I can not be with out lights and because of your company and your employees lying to me over and over again I will be without lights and I still don't have my money back. You need to train your employee so one has to go through this again once my money Is return I will not be using your company anymore.

Hi American Express, I gave you 5 stars because I've been with you over 45 years with my parents and then with my business later and had nothing but great experiences with you where I was spending over $5000 a month, paying it of full within 7 months. It is not so much a complaint, but out of disappointment now that I'm starting my business again, and you are challenging my startup and not advancing me as before. My spending isn't anything different than before except my growth has been faster due to your previous support which has helped me to make great cash deals which by Fed 2019 I will be dept free. I made a mistake and paid twice for one of my 6 Amex cards, one which was the scheduled payment of $181, and the $1800 full payment by mistake. I asked for a refund of the $1800 Oct 13th, and I have not received it yet. I called three times about it, and I was told 3 different exclamations, which the last was once again the check is on the way 2 days ago "you should be receiving it soon". Today is the 9th of November, and I have not received it. To make matters worse, I haven't ever been late with a payment, my credit reports show always Bills paid 100%, but since I've been calling about my refund, all of a sudden my credit has been reduced by $2000 on my personal cards. It really saddens me that I can be with you guys so long, no late payments ever for it to come to this. Your representatives want to explain its policy, but it feels as though I'm being profiled with my only option to pay large amounts with restricted profile spending after those large amounts are paid. I now called my other credit card companies, which I spend more about how their cards have allowed me to grow my business, and to be assured by February 2019 I will be dept free, and all balances satisfied. I don't want to take a chance that their policies will lower my utilization as you are about to do, which will lower my 734 credit score which is projected to rise to 750 by Dec, and 805 in Feb 2019. I can't take your 5 Star rating because of our past. Your policies I understand, but I also understand that my request for that $1800, which is not my main concern, is when I feel I became a target?? I'm building my third house, and cash deals are what put me on top, you guys made that happen, but now my progress is in conflict because of you possibly profiling someone who has been with you for decades?? it really saddens, and disappoints me, because I have bragged about how you have always taken care of and protected my accounts from the adversary. Please respond, thankyou, Roosevelt Parker

I misplaced my AmEx card yesterday (only to find it as soon as I hung up with canceling it!) so cancelled and was promised a replacement card today. Did not receive and was basically given the run around when I called (3) times to try to get answers. I was finally told that I am getting the card Monday or Tuesday of next week - I told all representatives that we use the card for everything - and "next week" delivery date was unacceptable to me when I first reported it lost so was promised next day delivery. I was told today of a "huge back up" but have no clue what that means? At any rate, I am usually very happy with everyone who helps me at AmEx whenever I need help - today was definitely not one of those days. I kept asking the rep and his manager why I was not assigned a tracking number every time they said it might arrive today and they FINALLY admitted that it would not be coming after about 15 minutes of back and forth. The delivery delay is very unfortunate and I am very disappointed in today's treatment. Thanks for listening.

8/30/18
Re: American Express misinformation
Dear Sir/Madam,
On June 21, 2018, I chatted online with a customer service representative related to a charge I wanted to be moved to pay-over-time. As you can see from the included page, I asked if I could now remove that charge from my current amount due and he replied yes. That’s what I did when I paid that month’s bill; I deducted the $428 from the total amount due. I thought that this was the end of the story.
Fast forward to August 7, 2018 I tried to make a purchase on Amazon using my card and the charge wouldn’t go through. I called American Express and was told it was due to my account being late. I inquired as to exactly what was meant by that as I had paid my bill on the 21st of June. I was informed that I owed $428. I explained what the online chat person stated and she said that that’s not correct. I informed her that I had a snapshot of conversation with my asking could I deduct that amount. She said it was incorrect what I was told as the amount had already by put in pay-over-time. She apologized for getting the correct information. When I asked her if I could pay the past due amount, she said no and that it had already been added to the next bill and I would have to pay the whole amount. I told her I couldn’t do that as I didn’t have the funds to pay the next bill in its entirety. She explained the card would be on hold until I paid the entire bill of approximately $1700.
On or around August 16th, I received a call from American Express telling me my account was past due. I explained again what happened. The gentleman asked could I pay the past due amount of $428. I told him what the previous customer service agent had stated and he said that was incorrect; I could pay the past due only. I told him it was a moot point as I my washer and dryer died and I just had to purchase a new set. He then kept pressuring me to set up the pay date for the next payment. I instructed him that I would do so on the 21st. Around this same time I received 2 letters from American Express stating that I was past due and how that could affect my credit and how I was losing pay-over-time privileges for the same reason.
I understand that you want people to pay their bills on time and in their entirety. But receiving bad information from you customer service agents—twice, isn’t my fault and really should be of concern to you. I’m the one being penalized by this.
It is my request to you to have your agents on the same page when discussing things, and to have them sound less bored when you’re trying to explain an issue with them.
Sincerely,

Cindra M. James, account ending in 61009

Encl: chat dialogue

I rented a car on 28 Jun 18 from Enterprise Car Rentals and returned the car the next day, 29 Jun 18 with no damage and a full tank. I paid for the transaction with my Master Card. There was 150.00 returnable deposit required at the time of rental. American Express Serve held 172.50 of my funds for this transaction and has not released my money back to my account as of this time 28 Jul 18. I have been told after multiple conversations with customer service reps for AMEX Serve that there was nothing that could be done to correct the problem manually and that it would be 30 days before the problem corrects itself. During these phone calls I have placed on for periods of time as little as 5 minutes to as long as 1 hr and 16 mins before the connection just terminates and drops the connection. You can listen to the these calls and at no time did I ever cuss or berate any of your CSR's. Its non productive and does not foster a remedy for a solution to the problem. I am semi-retired and my funds are limited. This transaction was necessary due to the fact that I had surgery on the morning of Jun 29th and due to hospital policies I could not drive myself or use public transportation for my return home. Since I don't have a working vehicle my wife and I had to rent a car, Which was promptly returned after getting me home. $172,50 might not seem like much to you but that is a lot for two people on limited funds. The lack of not be able to use these fund snowballed and caused us a lot of problems paying our bills. We have incurred late fees and damage to our credit. I know this complaint won't change anything for me but maybe it will prevent this from happening to someone else. I was told today that my funds would be released tomorrow, 29 Jul 18 after 3 p.m. If this does not happen, then you will hear from me again to address this ongoing issue.
Sincerely, Wayne M Holloman, Sr

To whom It May Concern:
My name is Khalid Latiki, and I am a loyal customer of your company for many years, but what happened to me on July 21st was disgraceful.
When I was at Macey's Dept. store and tried to pay for for a purchase of around $72.00 I was told my the cashier that my card was declined. I couldn't believe it, and told him that this never happened with this card; especially in my home town. He tried to run it again, but in vain. At this time everyone around me was rolling their eyes at me, and felt very embarrassed and totally ashamed of my self.
I had to step to the side to let other people pay while I called my brother who is authorized to use his card.
Later, at Ross stored, when I tried to pay again, the same thing happened to me. People were looking at me like I stole a credit card, or I am trying to do a fraudulent transaction.
This stressful situation ruined my whole day, and wasted my time, besides the humiliation and lack of trust I experienced front off other people.
American Express let me down in a very bad way in my own home town. We are not talking about an international purchase!
I am shopping for another card, and I will consult with my lawyer if I have a case when he returns from his vacation since this affected me emotionally, and my credit line was away far to reach so there was no reason to decline my purchase without any warning!
I called your poor customer service who lacks empowerment and was disconnected upon couple times, but I can see the poor rating on this website that explain this lousy company that cares only for the billions $ it ears yearly!
It took your fraud protection 24 hrs! I have never experienced anything like this in my entire life.
Bad, Bad company!

Thank you
Khalid

I by my mistake forgot to make my payment if $17.05 on 13 July 2018. I received a bill for $51. 56. I talked to a representative and he said the charges were $17.05 due + $17.05 for next month bill and $17.00 late charges + 0.46 interest. I have always paid my account for years usually weeks ahead of due time and am very disappointed in American Express penalizing me for bring a week late in the July payment. And the interest charge is very unnecessary. i guess American Express doesn't want good customers. Robert Blair Account ending in 8-01009

I would prefer to rate our experience as a "No Star".

The issue started several days ago when I (my wife) requested an increase to our American Express Delta Card. In doing so she was told that we had a $35,000 Line on our AMEX Blue Card, which we never use, and American Express could move a portion to our Gold Amex Delta card (which had a credit limit of $8,000). She was told I would have to approve via a call to Amex.
When I got home that day, we called back. The gentleman I talked to said he couldn't just move credit from the Blue Card to our Gold card but then suggested I get a Platinum Card. I agreed and as he was trying to set it up, he couldn't handle it (he was unqualified to handle the process) so we hung up and called back, "Strike One". The next person we spoke to set up the Platinum cards and all was well. I received mine and my wife received two. Yes, two Platinum cards (in her name and two different numbers).
Today, July 14th, we called AMEX and asked to have one of the cards cancelled, the card that was not her normal account number. In doing so the gentleman this morning said, and I quote, "Opps, I cancelled the wrong card. Can you use the other card?" My wife has all of our auto-drafts on the cancelled card number so, no! In telling him no, he said, "Please hold, and three minutes later a woman came on the line and said she would need a supervisor to reinstate the card number matching the number we use (auto-drafts, etc...). She said my wife would get a call around 9:00 AM EST.
At 4:00 EST, still no call so we called back, went through the same BS we do every time with AMEX ... "This call will be monitored for quality assurance". HA!!! That's a joke. I beg of you to go back and listen to any of the five calls we have made and I dare you to not fire everyone that "helped us"! Anyway, my wife was finally told, after talking with another person, she requested a supervisor, "Amex can only send you a new card."

So, we have to change all our auto-draft accounts because, ooopppsss, your "Customer No Service Rep" deleted the wrong card! No. So, we cancelled our AMEX DELTA CARDS.

Seems like AMERICAN EXPRESS would make sure their customers were happy! My wife's card number (Barbra W. Grayson - 3798 008062 31029) and the card she wanted cancelled (still not sure why she got it as well - 3798 008062 31011).

PLEASE, go listen to the last few calls we made today! You'll find them to be poorly handled, just as we did!

Sincerely,
David J Grayson
(770) 416-9727

LOYAL cardholder since 1998. Senior citizen on fixed income. Did not want to pay $195 fee for card but very willing to downgrade to keep account. To do this had to pay $16 of the $195. So refused to waive this $16.00. So for $16 you lost a loyal customer. AND it was reiterated multiple times that I would lose 2 companion tickets and all my sky miles. So be it. A shame that loyalty is not reciprocal. This conversation took place on Monday, April 16th. Had it occurred on Friday, April 13th, (my anniversary date according to the agent) there would be no charge. So our relationship has been terminated and I’m sure we will both be better for it.

I have a credit card that I put on a payment plan with consolidated credit I owed at time 2168.14 I maid payments for two years totaling 1210.00 then had problem with payment and bank thought it got resolved and it went on for another month before got it fixed all parties agreeded to keep payment structure ongoing but for you then I received phone call from some woman who tried to tell me I was to pay her now the full amount owed from two years ago and the payments I made were of not to be applied I owe 958.14 not 2168.14 and I tried to talk to someone at amcexpress but they refused to talk said it was not there problem if this is the PR you have I will not pay even the 958.14 and instead of being a customer again I will be giving your company the best bad reputation I can muster . I am mad as hell and need to hear better from someone then I have sofar

We called after receiving two new credit cards to be activated January 31. These calls were made because we wanted to consolidate two accounts into one. We were told that we needed to cancel our Surpass card and use our new Ascend card that is taking it's place. We followed her advice and did so, made about 20 calls rerouting automatic payments from the cancelled cards to the new Ascend card. Late that afternoon when we attempted to use the new card it indicated it was not authorized. When we called we were informed that we didn't have the new Ascend card and that we should have kept our Surpass card till it expired. So after some discussion and her convincing us that was the case, we recalled all the businesses where we had automatic charges to redo what we had changed the previous day. We asked to speak to a Customer Service Supervisor to make note of what all had happened, were told we'd have to leave our phone number and they'd call back. That hasn't happened. To say the least we were able to catch it early. However a couple of the automatic charges may have hit the card that wasn't activated or was canceled. If you're still reading I just wanted to say how very frustrating this entire process has been for us. Very much so and very time consuming as well., The least would have been a call to say something regarding regrets that we got someone who didn't know what she was doing. This situation has certainly influence both my wife and I and will influence whose credit cards we use in the future. Customer Service continues pretty important in our circles. Thanks.

Warning: Don’t Use AMEX with PayPal
by Dominik | 27 September 2017 | American Express | 0 comments
Advertiser Disclosure: This site is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as CreditCards.com. This compensation may impact how and where links appear on this site. This site does not include all financial companies or all available financial offers.
While I generally used to love American Express, over the past year or so they have become an unreliable bank with mediocre card options and limited transfer partners. A few years ago, I told everyone that AMEX is the best due to the vast transfer partners, amazing signup offers, and generous cards. While some of that still exists today, the customer service American Express is providing is rapidly declining. In my eyes, the one area where AMEX continues to shine are the Centurion Lounges – that’s mainly why I still keep my Platinum Card.
As of yesterday, I’m really disappointed in AMEX and I feel like now they’re a faceless corporation that doesn’t give a damn about anyone anymore. It isn’t just AMEX that has disappointed me over the past few months – but also other banks, too. Anyway, one of my very close friends yesterday forwards me an email she received from American Express which stated something along the lines of:
“We’ve cancelled your card account and we are writing to let you know so that there aren’t any surprises when you try to use your card.”
She got this same email 5 times for all of her credit and charge cards – meaning they were all cancelled. Naturally, she called AMEX as soon as she could because the email didn’t explain why, and she was instantly connected to the worthless Financial Review department (a.k.a the rudest, most unreliable, and incompetent agents ever). She was told to call back later because her “account manager” was on another call. WTF?! Not only were her cards cancelled overnight.. now she has to wait to find out why? What kind of bank does this? Apparently only one agent works your “case” and you can only speak to them.
When she finally got connected to her account manager, the manager rudely (in a very threatening voice) informed her that she cancelled all of her cards because she was using PayPal to pay someone that AMEX believed my friend knows personally. Basically, American Express was telling her that she is manufacturing spend and the other person is paying her back. My friend sent one payment of around $500 to someone she agreed to buy a piece of furniture from (a friend of a friend) and yes, she knows the person she bought the item from personally but under no circumstance did they pay her the cash back. What the absolute F#$k, AMEX?
AMEX Centurion Lounge
AMEX Centurion Lounge
The manager went to further “explain” to her that this was illegal (it isn’t) and that she would have “problems” with other banks. I wasn’t on the call so I can’t confirm exactly how the call went, but I trust my friend 100% and when she called me crying this morning about what happened she more or less told me what I’m writing. What kind of bank closes all cards overnight because they suspect something without even verifying it first? Look, I understand if it were to trigger a Financial Review… but an overnight cancellation? You’ve got to be kidding me. My friend asked if there was anyway to re-open the cards and explained what the $500 purchase was for… but guess what the AMEX agent did? Said “no” and hung up!
My first instinct was to tell my friend to call Membership Rewards and transfer all of her 300k+ points. Thankfully, she was able to do that… but oh my god. I’ve lost my trust in American Express completely now – cancelling all cards of someone who sent one payment via PayPal for something she reasonably purchased is ridiculous. Do you really think she would manufacture spend through PayPal at a rate of 3% in fees? I don’t think so – and it was one, single transaction!
All in all, no bank is like it was a few years ago. All of these restrictions on signup bonuses, accounts being cancelled overnight, and reduced redemption availability makes me sad as it is harder than before to earn and burn miles.
Be sure to check out some of the awesome Travel Rewards Credit Cards, Hotel Rewards Credit Cards, and Point Rewards Credit Cards that are available and will earn you lots of miles and great travel benefits!

I have been a customer of AmEX since 1987, and have had several cards with the company including Platinum cards for my business. In 2015, I closed our office when it was acquired, and cancelled the two open platinum cards. One had reoccurring fees and remained open, despite requests to place them on my regular AmEx gold.

This issue escalated last month when I received a new statement with a renewal fee on my 'closed" platinum account. I called and asked for it to be removed and to have any open charges paid, upon receiving a new statement showing no renewal fee. Again, reiterated that this should have been done months ago. Since that timeframe, I have received up to 8 calls from the collection department - each time I explained the situation and asked again for up updated statement showing final amount and no renewal fee. The calls have been excessive with no resolution - so called again today, wasting yet another hour to fix this.

Your teams are not connected, they do not seem capable of pulling up account notes detailing the issue and are unable to resolve issues. I called customer service and spoke to Rocky, who then got collections involved - I spoke to Sajal today, 9-5-17. Sajal stated I seemed upset and asked if I would like to go and get a glass of water. Seriously?!!! How rude - I suggested he take an updated course on customer service, though I am unsure with such an attitude, that AmEx even has one.

In a time when so many other options for credit cards are available, and given my loyalty with the company since 1987, and high spend rate, it seems to me AmEx would jump at the opportunity to serve. The days when this was so seem to be over.

I am very disappointed with your firm, your lack of service and inability to solve a request that was made "repeatedly"; you've wasted a great deal of time for a very small issue and earned my incredible distaste for your firm.

I truly miss the days when AmEx was the company to be with and when issues were solved magically.
Suzanne Richer

I used amex to take a vacation. Huge disappointment. We were told that we had to cover a leg of our flight on our own, because we were leaving early. No problem, we wanted to have a few days elsewhere. What they failed to tell us was that our flight from Europe to the US was now negated. So we had to buy two tickets to get back home.

Really not a cheap "mistake" on their part. When I spoke with the travel "expert" they stated that everyone knows how flights worked, and that yes it was negated. When I spoke to the manager she stated that they "thought' we understood what they meant. However me "thinking" that we understood doesn't count. In the end they did nothing but add more frustration to the issue. Probably loosing multiple accounts now, not that they care.

I have a platinum American Express Card. After pre-paying for a Christmas vacation 8 months ago, I just came to find out that the Hotel reservation which was paid through American Express's Travel Department was cancelled due to damage caused by Hurricane Matthew. The Hotel had been reaching out to American Express about the unfortunate event, but American Express never reached out to me to inform me of the cancellation. The Hotel was a 5 star property part of The Fine Hotel And Resorts Program. We now have no Christmas vacation because American Express Travel is so large and disorganized they forget to notify me. Amazingly they're indifferent about trying to make it up to me. I strongly urge people to never use the American Express travel department. I'm in process of canceling my American Express card after 29 years.

Not supporting the card holder when there is a dispute on and the dispute should of been open 12 times. I was getting told ever time there nothing else they can do to help and still have to pay it back witch is not far at all when I retured the. Car was snt to the dealer on Aug 22 2015 and I took pictures of the car on his dealership and I send tow receipt to American express. American express is the worst credit card company ever and I will be closeing. My account soon be I have 4 other credit card and I never had this problem. Will be calling my attorney to fill a lawsuit against american express and the car dealer.

My balance transfer was sent to wrong company and I provided Amex the correct information. They are not willing to correct their mistakes and leaves me with a huge amount of $869 to pay even though it was not paid for my account.

It is disgusting that this company would outsource its fraud department. I had an incident today that took me two hours, multiple calls to agents that did not understand English as it is not their first language and argued with me in endless circles. The issues finally got resolved after I reached a person in Ft Lauderdale, FL not somewhere in the Philippines or another country. Amex be ashamed that you outsource your services. American Express executives must find customer service reps for your Fraud department that understand customers beyond the basics to deal with English as a first language customers. So wasteful of my time. A terrible face forward in customer service.

My daughter received a card from American Express without a chip. Then she received one with a chip. Then she left the country with her card that has a chip. Yesterday, she received another card with a chip and the letter stated the old card would be deactivated. I then called Am Ex, had to go through customer service, which took 45 minutes, only to be informed she had to send me to the fraud department. Apparently she didn't tell the fraud department anything and the department can't get the notes from the customer service department (stupid) so I had to waste another 45 minutes repeating the same information.

Neither he or customer service told me she already had a card with a chip, and I didn't know until I texted her after they decided they needed to send her a new card and would DHL it to get. After I texted her and told her to expect a new card with a chip, she texted me that her card had a chip. So I called Am Ex customer service to find out why they sent her another card with a chip when she already had one. I could never get a straight answer. This woman told me that the new card they were sending had the same account number and she was "good to go."

I asked her if it had the same cvv number and she finally said no after saying it didn't matter because she was "good to go," again. I said she wasn't good to go because the card she already had would not work after 90 days because the new one had a different cvv number. I asked her what would happen if the card they were sending got stolen? She said they would take off any fraudulent charges. I said that was not the problem because she wouldn't have a card. She repeated she was good to go again, like a broken record.

I again asked why no one had told me she already had a chip card, and she couldn't answer. I asked them to cancel the new card and just let her keep the card she had. She said it had already been sent out. I said you could still cancel it and let her maintain her chip card. She said no. If they had bothered to do their jobs above the minimum, they would have noticed she already had an American Express chip card, and they stupidly sent her another for no reason. Incompetence at the highest level.

Again, the right hand doesn't know what the left hand is doing because they divide up the departments into cells, where each department only gets certain information, and they outsource their customer service, so you are not ever speaking to an American. The fat cats at American Express do it so they can get bigger bonuses at the expense of their customers.

I made a purchase from "swimsuits for all" using my amex card. I received the item, but unfortunately it was too small. I returned the item for a larger size. I received the larger size, but I was never credited for the returned item, so I was charged for two items on last months bill. Now this month I received my Amex bill and there is another charge from swimsuits for all.

I sent an inquiry a second time 4 weeks ago by email to the Amex email help desk. To date I have never heard from them. I would like you contact them and what the problem is, like are they short handed and need additional employees? I have been a Costco member for over thirty years. We live in Ontario for 4 months a year, the rest of the year in TucsonAz. We love Costco and are surprised at the Gueloh stores lack of concern for members.

In June, Costco in the States cancelled its Amex card which we used as our ID, to Citigroup Visa. We don't have our Visa yet, as it arrived at our house while we were in Canada. Costco.ca switched to MC. We do have our ancient membership card with us but we didn't want to drive 40 minutes to Guelph and find we couldn't use that card to enter and shop. Do we need the new MC instead of the new Visa to shop in Canada? If so we shouldn't need to register?

In the past we would use our Amex card to shop at the Costco.ca in Kitchener without a problem. Can you answer this straight forward question that The Guelph Costco has refused to address?

They lied about refunding airline fees when in fact they did not do so when I called.

I have one of the old American Express debit cards; there was once no monthly service fee, but a few months ago it went to $4.95 per month. I was fine with this until I decided to start cutting out cards that really didn't matter much, and this was one of them. And I decided to go ahead and get the SERVE card which only has a $1.00 per month fee.

I have now spoken to three people with American Express, asking that the account on the old debit card be cancelled as I won't be funding it any longer. There is a balance of $2.58 for which I just asked them to refund me that so I can be done with it. Each of these people (all of whom are likely outsourced reps giving me a pre-written script) have given the same excuse: just take the card somewhere, make a purchase, and then have the cashier, etc. take $2.58 off the top and then pay the remainder as I wish. I've told them that this is somewhat of a hassle since they could just simply refund me the amount in a check and be done with it. I will still be a customer with them thru SERVE. But instead they make excuses such as "But you won't have your $2.58 to use for upwards of 20 business days" and "But do you want to lose your purchasing power..." Is it really all that difficult to simply do as I ask?

At this time, I will likely just take the card to my neighborhood salon, ask them to make the transaction when I pay my bill and be done with it. But this is ridiculous that it has taken me three phone calls and have spoken with three individuals who behave as though their lives or jobs are on the line if they refund me this $2.58! I know they will have to pay for cutting the check and mailing it to me, but consider part of the $4.95 per month service fee I've provided them these last few months.

I bought a Stressless chair from Florida Leather Gallery in Bonita Springs, FL. on March 3, 2016. The chair was delivered to our home for our try out. After a few days of trial we did not like chair. Steve Friedman, Store Manager, Phone Number: 239 948 2889, arranged to pick up and return the chair on March 31, 2016. The amount charged to my credit card on 3/3/2016 was $1,902.70. American Express had a dispute investigation and did not return my $1,902.70.
When I called American Express on April 22, 2016, I was notified the merchant had not called America Express and American Express would not return my $1,902.70. I wanted to know the name of the manager dispute resolution. The person on the phone refused to provide the name of the manager.

I work in the accounting department at DFINE Inc and I am filing a complaint regarding your reporting department. I did not received my monthly scheduled "Cyclic Statement Recon" report as of today 4-5-2016. When I contacted AMEX, the customer service rep, Sona, told me the report delay was due to not getting all the vendors information. Sona also mentioned that it will take 24-48 hours for the report to be available. This is the second time the report has been delayed.

The first time, customer service rep told me it was due to the holiday and now this different excuse. I'm very frustrated as this is quarter-end close and I need the report to reconcile the March expenses. Now I have to manually generated the spreadsheet from the AMEX statement for all 5 corporate cards. Also, I did not get any communications from AMEX regarding why the report was delay. How very unprofessional!! I am on a 3-day month-end close schedule and getting this cyclic report 48 hours later will not do it.

I have been a customer of American Express since 1982 and have spent millions of dollars with my cards primarily for business. My company closed down in November and I called Amex to ask for extended payments. I was granted a hardship payment plan of $1470 a month and have made payments since December 2015. I received a notification from Credit Secure that late payments were being reported by American Express on my account and reported to the Credit Bureaus. I called Amex customer service and was routed to India where I was told that there was nothing they could do.

American Express advertises itself as being consumer friendly and a good corporate citizen. If this is an example of customer service then the entire corporate structure needs revising. I have been a customer for 34 years and when I encounter a difficult financial period and make arrangements to pay the bill over a period of time my difficulties are compounded by my credit score being ruined. I intend to pay off the remaining balance within the next 60 days a soon as my tax refund comes in.

I have been attempting to insure this charge is deleted from my American Express card and getting routed to a complaint form that is not satisfactorily handling my complaint. The answer to my complaint is shown below and listed as "closed". This is not satisfactory to me. The charge is not something I could not afford but I am determined to let these cheats get away with lying and then substituting an inferior product.

1/25 I discovered a 2k payment I made to AmEx had been duplicated online by my worthless bank, (same timpstamp) and effectively wiped out my bank account. I called CS from Spain where I was stranded w/ no money. Any CS would've returned the money to my account. I'm a good customer. Nope, "we NEVER DO THAT" you have a $1,625 credit w/ AmEx. Unfortunately, like most other foreign countries nowadays, my LANDLORD doesn't take AmEX.

After being batted around to Global assist who were going to send me $2,000 worth of euros to their non existent office in Madrid, I got kicked back to CS who took a routing and bank # to wire$ into my account by Friday the 29. NOT. Lie. Friday. Yes, it's being wired, should be there Monday. Monday. No, we don't do that - 7 days maybe. Why should I believe you I'll call you back. I had to transfer $ out of my credit union savings to pay my rent. I' still waiting. Feb.2 I called the local ABC news station. I'm done!

Amex customer service was incredibly rude to me on the phone. They claimed there was no problem with my billing when I clearly showed them charges that should not be there. Maybe I should switch to VISA next time?

Ordered American Express gift cards for Christmas three times all of which were declined by American Express. Called AMEX customer service 5-6 times with absolutely no help (wanted to give 1000 bonus point comp, so what). American Express has gotten too big for itself and does not care. I am about to cancel my Platinum card and stick with Visa. To think I actually pay to carry their card. Do not waste your time with American Express gift cards.

No complaints with Costco, but for the second time this past year we have been cheated by American Express re payment of our Costco credit card bill. Here's how: We pay our credit card online to American Express. Twice we've received Thank You following submission of our payment that the payment was received and would be forwarded to our bank, Wells Fargo. However in each case, when we received the next month's American Express bill, it showed the previous month's payment had not been made, and that we had been charged a $27 late fee plus interest.

Obviously in each case, American Express did not forward the payments to Wells Fargo in order for them (American Express) to collect the late payment plus interest (we always pay off our balance each month, guess they didn't like that). You can check mine and my wife's (Alice) credit ratings and you'll find them to be both in the 800s. We've had great experience with Costco. Shame American Express has damaged that trust. Thank God you're (understandably) switching credit card companies next year!

On 9-16, I ordered a chili's card/voucher using 2500 points. As of today I did not received my reward, however 2500 pts have been removed from my account, would like very much to receive my reward, or if unavailable, have 2500 points credited to my account. I have tried to contact corporate at Amex but have been unsuccessful. Really frustrating.