Contact Hampton Inn Corporate

Checked into Hampton Inn 11th street. Va. Beach, Va room 402-July 9th and checked out july 14th @ over $300 / night. Left charger in when check out 14th. E-Mailed Bobbie Sales Mgr. on 14th. She gave to Asst. Mgr. to follow up to please check room.Was told next cleaning crew would check on. Old flip phone hard to find.. Finally sent another. E-Mail Telling them go to Elevator Push 4th floor -go to room 402 and check and check on..My wife and I. always stayed @ Hampton Inn.Guess when busy why try and help customer.See Jane Run....Planning more trips to Beach to visit family.How sad..Other than that people very professional Except Management.....

I just stayed two nights in Bluffton S.C. and had a horrible experience!! The staff was not receptive and highly unfriendly, there were gnats and roaches in the room, there was no water pressure and the tub wouldn’t drain, the floor appeared unvacumed, the air conditioner had a terribly dirty filter so it wasn’t up to par, and the hallways smelled like sewage. This was a trip l had been planning for a while. There was no manager on duty l was told so nothing was resolved.

Reservations were made in advance for 2 rooms and only had one ready upon arrival...receptionist at front deck was ride and arguing with children at the pool...cops were in the lobby due to unprofessionalism dealings between between receptionists and mother of children...the trash cans were over flowing in trash cans in lobby and pool area...my son slipped in entrance to the building entering the building from pool due to floor being wet for lack of available towels at pool...and lastly drugs were being rolled up and smoked at pool in front of my 4 children

Would just love to know how an employee and inwood wv location can be late basically everyday and still have a job

I'm concerned about your employees. Why aren't they wearing masks? It's not only for their protection but for your guests also.
I recently stayed with a friend at the downtown location in Gainesville, Fl. No one was wearing masks. Also most people working through this Panademic are getting Hazard pay. What are you doing to help and protect your Employees who are standing with you?
WalMart, Circle K and many other companies are providing masks and extra pay.
This virus is possibly going to be around thru August.
Do something now before anymore people get exposed due to greed and negligence.

Dog friendly BUT dogs are allowed throughout the hotel.
Being allergic my first choice is a dog free hotel but I have stayed at other dog friendly hotels that only allow dogs on a specific floor. Never again will I stay at a Hampton with this policy. Bath was updated but the room was not. Couch should be thrown out.

On 3/18/2020 we were traveling through PA on the interstate and needed to make a reservation.We called your 800 number and requested a room in Harrisburgh PA on the highway which was pet friendly. Your associate, as we later discovered, set us up with a room in Mechanicsburgh, 20 miles from the highway. This was not acceptable, so we called your customer service and we were treated badly. Instead of understanding our plight, we were told we would lose our payment even though all we needed was to have our reservation switched to our original requested location. Very frustrating, so we called Mechanicsburgh Hampton Inn and spoke to Mike. He understood completely and went to the trouble of finding us an appropriate room just south of Harrisburgh in Carlisle PA. He handled the requested change professionally and went out of his way to handle it for us.

On a recent trip to Florida and Kentucky, we stayed at Hampton Inns in five different locations. We chose to stay at Hampton Inns because of the consistency we have experienced during previous stays. In other words, we know what to expect. The rooms are consistent, the amenities are consistent, the breakfasts are consistent, the service is consistent, the cleanliness is consistent, and so on. You always know what you are going to get. On this trip, we had the same good, consistent experience at Hamptons in London KY, Valdosta GA, Dunedin FL, and McDonough GA. However, our stay in our final location at 2251 Elkhorn Road in Lexington KY was definitely not up to the standards we have come to expect.
We checked in later in the evening, around 9 p.m. and the first little tweak was that the desk clerk did not automatically pass on the bottles of water (we are Hampton Honours members), but asked almost reluctantly if we were interested in them (we were). After a long day of travel, we wanted nothing more than to unpack and relax, which we did. However, after unpacking we noticed some things that indicated the room had not been properly cleaned before we checked in – there was a beer bottle cap on the floor, some debris on the bathroom floor that indicated it had not been swept or vacuumed, and the toilet had not been properly cleaned – there were actually urine drips on the bowl behind the seat. In addition, some of the items normally stocked in the bathroom (mouthwash and makeup remover wipes) were absent. We decided to wait until morning to speak to the front desk, knowing no one would be there to do anything about it at this time of night anyway. My husband was in need of an extra blanket, which we located on a shelf in the “closet” (a space against the wall with curtains over it, unlike the actual closets in all the other locations); however, the blanket had some debris on it from the shelf which had obviously not been cleaned in some time. It was also very coarse and rough, smelled bad and had holes in it. We called the front desk to request a clean blanket and the desk clerk stated that it would take a few minutes because he was the only one there at the time. The clean blanket did arrive reasonably soon. The next morning we went for breakfast and discovered that the “fresh sliced fruit” really wasn’t all that fresh, the bagels appeared to be day old (a bit stale) and the pressed juice and smoothie bar was empty. It was somewhat disappointing. We left the hotel about 9 a.m. and returned after 5 p.m. only to find that our room had obviously not been touched as the beds were not even made! At that point, we felt it was necessary to speak to the desk clerk or manager, more in the spirit of “you need to know this” in case someone was not doing their job than actually in the nature of a complaint. The (same) desk clerk stated that the manager was not in but he could help, at which point we listed our concerns. He first stated that he wished we had said something the night before because he would have moved us to a different location as Hampton had several properties within 20 miles. The last thing we wanted to do was pack up and move again! We just wanted things made right. When I told him what was missing from the bathroom, he stated that he had worked there for several years and mouthwash and make-up wipes were NEVER stocked in the rooms – guests had to ask for them. He then asked if we wanted them – would I have mentioned it if I didn’t?!?!? In every other Hampton we stayed in on this trip, they were always in the room on check-in and were restocked each day. He also asked if we had left the “do not disturb” sign on our door (we did not), almost indicating that it was our fault the room was not cleaned. He did, however, offer to make a deduction from our bill. We continued with our evening activities, hoping our conversation would ensure proper attention the next day. The breakfast the next day was similar to the previous day, with the same tired sliced fruit although the baked items were a bit fresher. The fruit in the bowl on the one counter was overripe and not very appetizing at all. That day we were also out of the room most of the day and when we returned our beds had been made, but the floors had obviously not been swept or vacuumed and the toilet still had not been cleaned as the same urine drips were still on the bowl behind the seat! We also requested more mouthwash and make-up wipes from the lady at the desk and she said “I don’t think we have any”, without looking to see. When we didn’t comment, or leave, she eventually went to the cupboard and, lo and behold, there WERE some available. Again, we continued with our evening activities, and when we returned we felt it was useless to make any further complaints to (the same) desk clerk. At 5:30 the next morning, a bill was slipped under our door (a first for that as well…not done in any of the other locations) and the offered deduction had not been made to our bill. On checking out, we mentioned to the (same) desk clerk that that had not been done and he stated “Well I can’t do that until you check out, can I?” My honest impression was that if we had not brought it up he would simply have charged the full amount.
Overall our impression of this Hampton Inn was that management was (a) not entirely on top of its cleaning staff and (b) “cheaping out” on the breakfast and some of the amenities. We were not impressed. We have come to expect better of Hampton. We are contacting you directly about this rather than posting a review on a travel site at this time, however we are leaving that option open and will look forward to hearing your response and comments. Thank you.

I stayed at the Hampton Mission Viejo, Ca on Nov 10 and 11 for a wedding. I reserved and paid for 2 rooms for each night. $257.04 each. The hotel billed me for three additional rooms at $128.52 each ($385.56). When I called, then emailed to explain that these were not my reservations, that I was there and I paid for the rooms I reserved (reservation # 85113776) the manager said there was nothing she could do, that I made the reservations and she can not credit my account. I still have the email confirmation for the two rooms I reserved, nothing further was received about additional rooms. I did not make these reservations and I am very disappointed with the abrupt brush off I received. I have reported the charges to my credit card company as fraudulent so I won't be out the money, but it makes me think twice about using Hamptons services in the future. Trying to rectify this situation has been time consuming and frustrating. It has turned the memory of a beautiful visit and wedding into a pain in the neck.
Very disappointed!

The Hampton Inn, Daytona Beach Shores is a time bomb waiting to explode when someone gets killed due to the lack of parking. This property, per the front desk employee, has 110 rooms and 110 parking places. At least 1/4 of the total parking is across the street. The street is South Atlantic Blvd. (Highway A1A) where the routine traffic is heavy; VERY HEAVY during vacation season. Not lighted, no crosswalk...NOTHING for safety. Also, people with handicap parking permits and/or Diamond status with Hilton park across the street due to parking shortages. PLEASE DO SOMETHING ABOUT PARKING BEFORE IT IS TOO LATE!
Thank you...
Bob Monk

I am and have been a Hilton Honor's member for many years. I was recently in Milford, CT for work on June 4, 2019 which during this time I stayed at the Hampton Inn in Milford. After checking out on June 5, 2019, I later found out after leaving the left my prescription reading glasses on the night stand. I immediately contact the hotel to informed them that I had left my glasses and if there was anyway that they could sent to me. I was informed that my glasses could be sent to be via FedEx and that this was something that they do frequently. I was informed that my credit card number on file would be used for the charge and the glasses would also be sent to the address which the hotel had on file. I agreed. I called back later in the day to obtain a tracking number and was informed that housekeeping had located my glasses and that they were packaged and ready to be shipped out. Five business days later, my glasses had not arrived, so I reached out to the hotel. I was informed they did not have a tracking number and they were working with FedEx to locate my glasses. After speaking with several teams members and being passed around, I decided to leave a message for the upper management at this location. Three messages were left for the management but no one from the management team reached out to me. Over forty days later, on July 11, 2019, I was informed by a staff member who had been the most helpful during this process that management was unable to do anything about my missing glasses but they would offer me points for a free night stay at any location. The money which I paid for my glasses exceeds the amount to stay at any Hampton Inn property so the offer is basically a insult and a band aid to get a loyal customer to go away. I have always held Hampton Inn in the highest regards but after this experience, my opinion has definitely changed for the worse. A huge thanks to the one team member who put forth his best effort to assist and resolve this matter.

Hello, I have been trying for the last two weeks to reserve a block of rooms at the Hampton Inn in Morehead, KY (500 Hampton) for my company SRG Global's Business conference taking place in the area. I have been told to call back due to vacation without any additional contact given. I tried using your online portal, reservation counter and received very little help with no response. I again called the hotel directly today and was told again to call back because the sales rep is too busy. Once again, no additional contact was given nor did they take any of my information. I didn't realize when trying to reserve up to 30 rooms for a week was such poor business for a company and it was my responsibility to chase a hotel for service.

I would like to know how could someone using my name an address check into and stay for 10 days at the Hampton Inn located in Casper, Wyoming. I live here in Alexandria Va, and have never been to Wyoming, the Hampton Inn's that I stay are all located in Virginia. Why didn't the hotel attendance ask to see identification. This very troubling because this individual is using my name and address to stay at Hampton Inn. Please look into this complaint and contact me with the resolve.
Arrival: 7/1/2019, Departure: 7/11/2019, Cashier ID: SREEB, Room No:102KX10, HH # 62432009 BLUE,
Folio/No/Che 495355 B
Thank you,
Richard James
703-851-2024

Panthiera Hawkins called me and kids slow nigga and something need to done about that

My complaint is about the whole experience we had at the Hampton Inn at 2300 Carlisle NE, Albuquerque, NM. First let me say that my wife and I stay at Hamptons, almost exclusively. On our recent trip, we stayed at 2 or 3 other Hamptons prior to our stay in Albuquerque. When we arrive at the particular Hampton hotel in a city we are visiting, we both say, "It sure is good to be home." This was definitely not the case at the Albuquerque Hampton where we stayed for five nights. This was a most disturbing and frustrating stay. The hotel was going through a complete renovation, and we were inconvenienced everyday of our stay......Water being shut off; air conditioning not working properly; elevator not working to get to the only operating ice machine on the 4th Floor (We were on the 1st floor), only to find that it was out of ice; having to go outside and walk all around the hotel in order to get to the lobby; dealing with construction debris and dust. We were on vacation, and it felt like we were involved in a full blown construction project. This hotel should have been shut down while these renovations were being done. I tried to speak with the hotel manager before I left on Saturday, but there was not one available. A nice young man did offer to credit me 5,000 Hilton Honors points, as that was his limit for complaint compensation. I called the hotel manager on Monday or Tuesday and he referred me to a person named Felicia. I left a message, and I have not been contacted back. This is why I have chosen to speak with the Corporate office about this bad experience. I have been assigned Case No. 30456447. Hopefully you will see fit to grant some sort of compensation for the room rate we paid, or at the least award me additional Hilton Honors points. I made some price comparisons of lesser quality hotels in the area, and have found a range of $37.40/night to $59.00/night. I would think somewhere in the middle would seem appropriate. I have never made a complaint against Hampton, and hopefully this will be the last time I ever feel compelled to complain. Thanks for listening, Malcolm Stadtlander

I am very upset about the business practices of Hampton In --and your on-line reservation practices
Its about the third party site regarding reservations--I was mislead in making a reservation thinking it was Hampton on line but it was Expedia--then after they charged me --the motel fee an extra $65 was added on the total charge for some type of convenience fee-that I didn't know anything about
-I do want to advise you that this practice is "bait and switch" and is illegal for them to do this in my opinion. .It is very misleading and should not be tolerated by the Hilton corporation
I am the state manager for a company and I travel all over NC and Va and am a Hilton Honors member--needless to say this is very frustrating to me!!
On top of this I contacted the Motel manager in Edenton NC and asked if I could just get a receipt -- just a statement about it being paid or Paid out--and she refused to give it to me stating that this is their policy for third party payees--
Again I am very disappointed with the actions and apparently the manager seemed not to want to try to fix this
I would like have a call from corporate -
Our corporation does a substantial business with Hilton and would think that you should look at this concern more seriously
booking ref number is 2155472
John Crowder

Had reservations for a 1 bedroom king suite for two nights. I the past we would arrive early but later we find it easier for us and staff to come between 4 and 5 pm. We arrived at Hampton inn in Saco at 5:30, went to check in and was there is a problem with the room we cant have it, its a maintenance issue and that there are putting us in a room with two queen beds. I told them that wouldn't work we have a daughter with us. They informed me that we could us the suite that night but tomorrow we couldn't was it due to maintenance. It was late I agreed to this thinking I could handle it in the morning and I informed them I would need two rooms. The next morning we packed everything and loaded up our jeep wrangler which we were looking forward to leaving the top down with beautiful memorial day weekend weather. Turned in our keys and us informed that they had a room for us, a two queen bed room, I asked is there a second room with a joining door. She said we don't have a second available. I informed her we need that second. Not knowing want was the outcome we elected to keep the jeep loaded, plus my family was all loaded and ready to go. Early afternoon received a voicemail saying that the room key that they gave is knot going to work and found us two a joining rooms. When I went to the basically check in again I final was able to talk to a manager, Robin, she apologize that the room was overbooked, I said it was overbooked she said yes. I told her was informed it was a maintenance issue and she apologized again for the lie and she will handle that. I did a little thinking and said if I had these reservations for almost a month in advance and if I was the last one to reserve that type room why is these the first time I'm hearing this, shouldn't you have called like 3 weeks ago. They informed me its not who reserved first, its who checks in the first, and there informed me they tried to call me house and left a message about the MAINTENANCE issue, when we got home we played that message we call us on the day we were arriving at 4:30 in the afternoon and the message said a MAINTENANCE issue. We also had 4 more messages though our stay about this whole issue. Now i'm with the manager checking in and she informed that im getting 10,000 bonus points, still don't know if I received those yet and she reduced my room rate from $137 to $119,$18 lower, for that first night and she giving us the two rooms at a rate $109 a night for each room. I'm doing the math in my head and I know that with tax I reserved the 1 bedroom king suite for $300 total with tax. She wants me to pay more for the rooms that we stayed in, she keeps telling me that don't forget i gave you 10,000 points, which I believe is around $20 in value, I keep my composure and asked if this sound fare, two frontend employees behind are shaking there heads no, after talking bit she gave us one room $65 with tax, getting tired I agree and got the room keys. After the vacation i refigured with tax we still paid more than the original booking, by $30. The morning we were checking out i went to the front desk, the same front desk person from the day before when i was talking to the manager, one of the ladies shanking her head no, and asked her about a late check out, she informed me that noon time is no charge, 1 pm would be a $20 charge and 2 pm would be a 1/2 day rate charge. i informed her that we would take a noon time check out. Just blown away of her response and she knew who i was. We been to this hotel in the past at least 2 times a year for 4 to 5 nights at a time, Lately we stay at Homewood suites at least 4 times a year, but i don't see us ever staying at this hotel ever again. We check in on May 24 2019 and check out on May 26 2019. We have a problem trusting this hotel considering this hotel can LIE so easily to there customers and then try to get more money out of then when the hotel is at fault. I will be reaching out to the local better business bureau. I don't know how give this hotel a on-line rating but if i did it would be very low.

Hampton Inn & Suites Pocatello
151 Vista Drive
Pocatello, Idaho, 83201
208-233-8200(phone

We staff dental professionals for military events for deployment Readiness all over the US. We work with Logistics Health Incorporated. We reserved rooms at the above location at the government rate but the rate was changed. I called after receiving the folios to inquire and spoke to Brooke the front office manager and was advised we were scamming the system and that the staff needed to have a government id. I explained that we staff dental professionals for military events but they themselves are not government employees. Brooke stated that she noted the reservations that if they did not provide the id to change the rate. We only booked as we were given the government rat and if we could not get the government rate we would have made alternative reservations else ware. We submit over 1 million dollars in reimbursements every year and use Hilton around the US. The reservations are in the staffs name but the rooms are paid with our corporate card. (On a side note we have had to change our card 5 times in the last year due to fraud and having to send our full card information via fax for a pre-authoriztion. This practice really needs to be changed to avoid fraud.) We continually have issues with staff at hotels not putting the rooms and folios in the staffs name and they end up putting them in our owners name even with explicit instructions from our staffing department. Then after staff check out they are not able to change the folios and we then are not able to be reimbursed by the Government as they require the folio to be in the staffs name. Our staffing department has been made aware of these issues and have been directed to NOT book Hilton (Hampton) unless absolutely necessary. I am extremely dissatisfied with the tone and verbiage of the staff at this location, I look forward to a response from you about this matter. Thank you!

Please find below an email from your "General Manager" Kerri Guinn in Gulfport, Mississippi. I would not call this great Customer Service and not sure why such an email would be allowed to be sent to one of your customers. I was asked to review a stay and when I did, this is the email I received. Does she send an email like this to everyone who does not have a great stay? I'm sure every hotel has an issue every once in a while with something. My stay was actually not bad, just the check in part. The front desk clerk, to our surprise, informed us at the time of check-in we had a walk in shower, she even indicated on our room keys which room it was. Hence our displease at check-in. Then this came...…..

I am not expecting a reply, just thought you should see the email.

Dear Melody Johnson:
I am the General Manager of the Hampton Inn where you recently stayed an am absolutely baffled as to why you are upset with us. I received a message via you/Emily Burton on 4/23 requesting handicap room with a roll in shower and interconnecting due to the husband's handicap issues. I responded back the next day explaining that both rooms are booked as queens and we DO NOT have a roll in shower 2 queens room in this hotel, we only have 2 rooms that exist in this hotel and they are both Kings beds only with roll in showers so what would be your preference? The response back by YOU was 2 queens with no roll in shower is fine so that is exactly the way I left your reservations per your request.

Apparently you must have forgotten this conversation and to bash our hotel about this is completely unacceptable behavior as I tried to accommodate your needs.

I have copied and attached the below conversation that STILL exists on the booking.com website under your reservation to show the times you emailed and I responded back to show that this was done per YOUR request.

I believe that we absolutely did a fantastic job by trying to accommodate your specific needs from the very beginning. I will apologize to Karen who checked you in and tried to help you further for your awful comment about having a competent clerk at check in. Please go back and review your request via email with me.

Again, I have attached it below your convenience and to refresh your memory.
Conversation With Guest

Apr 23, 2019, 07:33:29

I want to request check-in at 18:00 - 19:00. Is this okay?

This request has been confirmed. Settings.

My husband is handicapped, please make sure we have handicap accessible bathroom with walk in shower. If possible please have the two room interconnecting.

Apr 23, 2019, 08:37:08

We have roll in shower rooms with a King bed only. There are only 2 in the hotel. Your reservation is booked for 2 queens handicapped. We do have those rooms available, however, they do not have the roll in shower option. What would be your primary choice? A king room with roll in shower or a room with 2 queens but no roll in shower?

Delivered
Apr 24, 2019, 06:44:45

Re: You have a message from Hampton Inn & Suites Gulfport 2 queens but no roll in shower is fine. Thank you for your response. Melody Johnson

Hello we stayed in your Oregon, OH location and the room hadn't been cleaned at all. Food on the carpet hair in the shower refrigerator wasn't clean desk weren't wiped off nothing was clean. We let the staff know on the way out showed them pictures. And was told that that wasn't the first complaint about the cleaning on that floor. I was told to email the pictures to the manager and they would get back with me I didn't and I haven't heard back from anyone. For $185 dollars i expected alot cleaner room. I hope to hear from you as I can't get a response from the management at the hotel

my husband and I stayed at one of your facilities in Key Largo Fl on3/28/2019.I was charged an additional $51.39. The rate was $313.88.
I HAVE CALLED THERE AT LEAST 10 TIMES, SPOKE TO Tia 3 times, she assured me that the money would be released by your financial institution. THIS HAS NOT HAPPENED. PLEASE I WOULD APPRECIATE YOUR GETTING MY MONEY BACK TO ME. We are on social security and really need the money. WE SAVED FOR A YEAR SO WE COULD GO TO KEY WEST ON VACATION.

Thank You for your prompt attention to this matter

Mr. William Moore
themooresretired@yahoo.com

Stayed at this Inn and was sent to four different rooms until we got the right room 119. Paid in advance and my credit card was charged for a prior room that we were sent to. Had to wait till the end of our cruise to get my receipt and was told my room had not been paid for. Had to call my credit card Capital One and they stated I had already had it paid and it was posted. My brother was blind and we had to keep going to room after room. Found out that the problem was with a employee named Patrick. Our group arrived at different times and our rooms were not ready. The total of 5 rooms were reserved prior to our arrival. Patrick they said did not list who was going to the different five rooms and that was what caused the problem for all of us and the employees. Was a terrible experience for all of us.

First I would like to say I visited Milwaukee, WI on May 16-23 2019. My husband and I were not satisfied with our stay, Unfortunately, we were booked at the wrong location and we were not able to change it due to hotel policy. We also feel that anything associated with your corporation should be top quality because we have stayed at various Wyndham hotels. Hopefully in the future your company will upgrade this hotel immediately. Our service person was very pleasant and she offered quality service each day during our visit. My husband, who is a Korean War Veteran and disabled, appreciated the service as well. Last but not least the stay was ok, considering the unnecessary noise outside our room window each night.

Hampton Inn, 101 East Jefferson St., Louisville, KY stay at this hotel on Friday, May 17, 2019, Jason, staff, check me and my daughter in.( A week before I got to the hotel, I spoke to Mr. Bailey regarding my confirmation number, just to be should everything was ok. I give him my full name, he could not find me in the system. I asked him do you need my confirmation number and he found my name under the confirmation number in the system. I told him good thing i am calling before i get there. I read what i kind of room I had put in...king with studio. After confirmed my room I hanged up.) I try giving Jason the paper that I printed off the computer with the amount for the room and king bed with studio. He would not take it. It have the price of $322.68. jason said, that was the wrong price he charge me $334.68). When my daughter and I got to the room it was not what I asked. The room was not like it was online. There was king bed with studio with no wet bar, there was a refrigator. My daughter call the front desk and told Jason how we were disappointed with room and it was not room that I am supposed to get. Jason told us to come back to the front desk. when we get there jason was going. (Jason was avoiding me). Erin took care of me and my daughter. She said I had the wrong room, the king bed with studio supposed to be the Bride and Groom's room.( room were changed} without me knowing it. I asked her was there anymore rooms available on the 6th floor with the rest of family member under Muff's groom and the Bride Apratrp ( last name). Erin gave me a 2 full size bed it was okay. something was wrong with toilet when you flashed it and the water in the bathtub would not go down. contienential breakfast was terrible they ran out food that Saturday. We stay at the hotel until Sunday, May 19, 2019.as we were leaving I notice they charge for parking $10.00 and should not had. I told the Jason myself and other family rode together but he charged anyway. Jason had already charged my sister's Marilyn credit card parking space for each day to stay was $10.00 a day. Mr.Bailey also told me it would be $6.00 to park at the Hampton parking lot. That was taking care at the front desk before the staff person $10.00 off my bill. the total balance was $324.68. On Monday, May 20, 2019 I notice on my checking account the Hampton inn took two payment out of my account on the same day of $322.68 and $324.68. plus an overdraft of $29.00 that I shouldn't have gotten, because the hotel took two payment out of my checking account. On this same day I called the hotel and spoke to Ryan, front desk..I told him what have happen "he said no problems". I told him that include with the overdraft fee also. Again, he said no problem. i ask him to send me verification that he reinbursement me. He said, he will send me an e-mail he ask for my e-mail address. I gave it to him. I hanged up. i expected to see an e-mail that same day...He did not send me anything. Next day I check my e-mail, from Ryan, and check my checking account I saw the refund of $322.68, but not the $29.00 overdraft fee. On Tuesday I call Hampton Inn and Ryan was not listening to me and i ask to speak to Manager, Erin. She could not help me regarding my overdraft fee of $29.00 either. I was getting frustrate and disappoint, I told Erin you had no problem of taking money out of checking account twice and leaving me with an overdraft $29.00 fee. This was not my problem that you took two payments out and made my account overdraft. I told her i need to talk to someone else, she said there is "General Manager, Mindy and she is going to tell me the same thing that I said". I told her I was going to contact headquarters and Attorney General.
That was

I am attempting to send this complaint for the second time because your system did not allow my first submission.

I recently stayed at the Hampton Inn & Suites in Streetsboro, OH from May 3-5, 2019. Today I checked my credit card account and found a charge of $251.15. My "actual" bill was $228.32. Today I called the hotel where I stayed and Eddie, who had checked me in, explained that your company automatically attaches fees to the the bill in the event incidental expenses may be charged to the room. There were none. I adamantly oppose this policy of attaching ghost charges to my bill without prior knowledge. Now I have to spend more time and effort following up to see if the REAL charges stick and the other one with fake charges goes away. I will probably not stay here again unless you discontinue this sneaky and heavy-handed policy. While this practice may be legal, it is certainly not ethical! Shame on you!

Pool broken, gym being remodeled, no WiFi, no cream cheese for bagel ran out can order until tomorrow my stay is for week I’m on a business trip this is a hot mess. I was advised to utilize neighboring hotels WiFi‼️ WHAT⁉️This is 3rd Worldish was planning on utilizing all amenities yet none available ‼️Very disappointed ‼️Hampton on 253 129th st in Thornton CO

My wife and I came to colonial heights, on Sat. Apr. 27th for a friends wedding. We checked into room 320 and begin to get dressed. When we open the curtains there was bugs on the window ledge above the air conditioning unit. We called the front desk , they said they would send someone to check it out. After waiting a long period of time we saw the ladies cleaning some other rooms and ask if she would come clean the window ledge and she did right away. Later the maintenance man came, sprayed the window ledge with Raid and put a towel on the window ledge . We then went to the wedding. After returning from the wedding about midnight, we went to the room and saw bugs in the ceiling in the corner , and when we pulled the sheets back bugs was crawling on the sheets. My wife began to panic because of her fear of bugs and insects. I went to the front desk ask the attendant and the shift manager to come and see these bugs in our bed. They said they didn't have any more rooms vacant. After they called other hotels in the area no one had any vacancies . We both was very tired and sleepy from the activities and travel earlier that day. The manager said he would clean another room for us to stay there. He then moved us to room 100. And said he would give us a refund. This room had dirty sheets and comforter rolled up in the corner , a used band aid on the floor, and what look like mold over the bathroom sink. ( Dirty) . We was so upset and both sleepy because it was about 1am before he tried to fix things. My wife and I stayed at that Hampton Inn before a few times and never had any problems like this. We slept in our clothes because the bed had no linen and the night manger gave us sheets that was to small for the bed. We slept about 3 hours and got up and drove back home. This was the worst experience I ever had when traveling. We had to wash all our clothes we had, travel back home with very little sleep. We was very uncomfortable , and my wife fear of bugs , caused her to be very nervous. Cleanliness was unacceptable , management , was poor. And I would never stay at that Hampton inn again ever. Everything you can image made this a bad trip. Someone need to really make some changes. The bugs in the room and in the bed is a health violation and should be taken care of the proper way to prevent harm to other customers. I have a copy of my receipt stating my money was reimbursed because of bugs in the room / bed. I will also report this experience to corporate office.

Hampton Inn
403 E. Roslyn Rd.
Colonial Heights, Va. 23834

Gregg & Glacia Smith

I book with a licence travel rep my reservation request a handicap accessible bathroom arrived on may 32019 around 1134 spoke before i arrive to Victoria staff desk clerk told her we were traveling on Amtrak train I was in a sleeping room because of handicap disability got to hotel was given a room by a young gentleman last night was told no room to meet my needs would be available until Sunday check in time I am hurting in lower back trying to climb up off the toilet on the floor had total knee replacement surgery knee never was able to fully healed this has been a nightmare my husband Robert Green use his chase credit card to pay in full for room I deserve a full refund he said I was not going to be charged for last night I am online now looking for a room to meet my needs this is awful my cousin is a senator for south Carolina I will be contacting him along with consumer department having to endure pull up the best way I can to get up in addition to the bed doest smell fresh worst pillows I have ever slept on my entire family comes here for years to this hotel I was here in December for a funeral I am not satisfied I will find today another hotel i will contact the better business bureau handicap means just that he ask the young man do I want a toilet chair how degraded this hotel supposed to have high standard i can be reach by email or 7862221594 thank u

We stayed at the Hampton Inn-Birmingham Mountain Brook 4/30/2019. When we checked into our room there wss black hair in the tub and by the toilet. The halls were unclean and smelled musty. The next morning we wanted to eat breakfast. This area was not clean and the pillows on the benches were sticky and dirty. We just left to get breakfast at a place that was welcoming. Very disappointed in this faci6. We usually stay at Hampton Inns but when we tried to make a reservation at Hampton Inn we were sent to this location that they described as newly renovated and very nice. Very disappointed and may reconsider our future choices.

I answered a survey from hotel about our stay. There was a reply about our stay and a promise of adding points back onto card because of unsatisfactory stay. We were told our points would be issued back to us in 5 days. We have not seen that happening. I’m writing to you now to see if you can remedy this situation. Thank you. Christine Doak

My husband and I recently stayed at the Hampton Inn in Madison GA. There was an issue with our room so we filled out a survey. The general manager guaranteed a refund for this particular night. We stayed there on 2 separate occasions. The 2nd time there were no issues. However, she never issued the refund regardless of the 2 emails she sent saying she would. We would appreciate it if someone would intervene and handle the situation!Thanks-you!

Stolen wallet

The staff is pleasant and helpful and the rooms are clean, but the use of single use plastics is insane!
I have not seen such a blatant disregard for plastic use in years!
Recycling infrastructure and use of more sustainable cutlery at breakfast is a must if this hotel chain does not want to seem completely dated.

My husband and I have done extensive traveling and have stayed at the Hampton Inn the majority of the time. We are staying at the one on Jekyll Island and never have we seen such incompetent employees. It is dirty everywhere you turn from the elevators to the dining area to the coffee bar and our suite. This morning I went to get coffee - there was an empty half and half container and there coffee mate was gone. The cups were just about gone along with everything else and on top of that it needed a thorough scrubbing. The decorative objects haven’t seen a good washing in forever.
The floors in the elevators need moping - beverage spills, pool water you name it. Our room is another disaster they don’t even know enough to scour the sink and toilet each day - totally disgusting- they came in to make the bed which was a pretty sloppy job and I had to tell the girl what needed to be done. All I can say is I would hate to see their homes and WE WILL NOT RECOMMEND HAMPTON TO ANYONE!! We are here for a week and I am sorry we chose this facility . I think it is time someone did some checking on this place and get it in order before the Health Department closes it for you. By the way it appears that the shower has mold growing around the edges of the floor area inside the shower.

It would be my hope that this complaint gets into the hands of the right person and something is done about the mess you here. We have always had good experiences at Hampton but this isn’t one of them.

The breakfast area doesn’t seem to have an attendant on duty either. The food selections aren’t replenished. The juice machine runs out and is never refilled. I could go on and on but maybe you get my drift.

Sally DuBois
Mooresville, NC

This is the worst Hampton property we have ever stayed in. 1) mold in shower , 2) toilet not cleaned properly, 3) lock on balcony door does not work, 4) balcony has spider webs and or cobwebs all over ceiling area and did not get cleaned even though reported 5) Breakfast area food not maintained for food at 9:15 am. When told that there was no orange juice nobody fixed,, all fruit was gone 6) statues around coffee area have not been dusted in weeks, 7) have to tell room cleaning people how to clean. We are gold hhonor members and this is unlike ANY experience at a Hampton facility we have ever had. Floyd M DuBois

Went to check in Saturday 4-27. Booked directly with hotel. Tried to charge a different rate than what was sent to us in email. When asked to speak to the manager, he came to the desk, said "I don't have time to deal with this shit", changed the rate and walked a way without speaking directly to myself or my wife. I hope that this is not the kind of service that you promote from your managers because it is beyond ridiculous. If this is the kind of service that is promoted by your management, I will make sure that the company I work for takes their business elsewhere. I hope to hear from someone directly. My number is 586-214-1099.

I am trying to get my money back for the second night. We left early. The hotel was staff. Checked in 2 hours late missed our dinner reservations. There was drinking by the pool. We requested a cot wasn’t told did not have any very disappointed with the whole experience. Please let me know what you can do to refund my money since the Manager did nothing to help me. 908-642-3468. Karina

We have no complaint at all. One of the best and most friendly places we have stayed. We will definitely stay at Hampton inn from now on. The rooms were excellent. We will recommend this to anyone. Keep up the good work

Hissing kitty, Really...
I stayed at a hotel of yours in De. I booked online and when I got there the room that they gave me was not the room I booked. I spoke to the GM and asked to be credited the difference. He said since I booked online there was no difference in price. I got a receipt when I checked out. It was 30.00 less than what I had paid. I am very upset with his rudeness and the bait and switch tactic of the hotel. Not that it matters to your company, but I will never stay at one of your hotels anywhere again.

My wife and I have used this property 2 to 3 times a year and have had to complain about cleanliness at each visit.
Last year we complained about poop all over the toilet plus other problems with the room.
We got one night free for this problem.
This vist march 22 and 23 we again found problems with the room such as blocked bath drain and sink draim as well as a dirty
window sill, dirty tv screem.
We will not be using this property again, but i must add that front desk stall were very sympatic and freindly.

Bernard and Denise Leduc 469 de Cannes st apt 302 Gatineau qc j8v 4e6
819-525-1181

I booked a King Suite onlinewhen arrived your hotel in Laurel De, I was given different room. I complained to the person on the desk she calledGM Fontaine Nichols. He told me that the rugs are being replaced in the hotel and that was the only room that was available. I told him I was upset but would like a credit for the difference of 139.00 and 109.00 He replied that I didnt book on your website and the cost was the same. I am extremely upset this sounds like a bait and switch to me.
I have both receipts if you would like to see them. I hope to hear from you on this matter.

Tag on door says "do not disturb" on both sides, so my room was never cleaned. (2 days out of the 3 I stayed.) I told a cleaning person I did not need a room change that first night, but I expected it to be cleaned after that. The shower glass looks like it has never been cleaned as do the shower tracks. The floor of the shower was not clean. I found a hair on the sheet the first night when pulling the coverlet back and I mentioned this to the front desk as well as my disappointment with your "retro style" decor. Looks like you've "dumbed down." The window in the room was not clean. Due to allergies I had to use the kleenex ,but few were in it.
Desk people okay, I guess. This was in Rexburg, ID. 18, 19th and 20th of April, 2019.
I have previously stayed in a Hampton in Utah and was very pleased. Perhaps there are two different Hamptons??
Dori Harston.
1116 NW Whitman St
Camas, WA

My family stayed at the Boone, NC Hampton Inn from 1-7-2019 thru 1-10-19 in a handicap room with our daughter who has to use a wheelchair. The night time temperatures were around 13 degrees. We could not get our room warm at all. Finally, we discovered there was a large opening to the outdoors under the heating and cooling unit. Housekeeping said that this problem had been discovered in other rooms over the portico. I took pictures showing that we had to stuff comforters around the unit to stop the airflow from outside. At check out time we were led to believe the room would be comped, even though the card was charged. Actually, the hotel was perfect in every other way. One major problem also was that even though it is a handicap room, the BEDS are to high for wheelchair transfer. I would have followed up at the front desk at checkout had we not been assured it would be taken care. I cant get the image to upload, but i can send it via separate email. Sorry about the time frame, however, you can imagine how busy we are. I can be reached at 352-538-0067 or at email cremationsonly@gmail.com. Our confirmation # is 4088068

Sincerely,
Wayne Selph

We recently stayed 1 night (Thursday 4/18/19) at the Hampton Inn & Suites in Frederick, MD 21702 @ 1565 Opossumtown Pike. The purpose of the trip was to visit Washington D.C. on Friday. We woke up Friday morning and my husband checked his account and the hotel not only charged for the room but there was a $500 hold placed on his account also. We were not TOLD or informed anyway of this charge. We were very upset and went to check out that morning and try to find out what was going on. The general manager there (Irfan Mian) stated that it was not his hotel that made this charge/hold and that we needed to contact the Hampton inn up the street? Which made no sense at all because we stayed here and gave out credit card information to this hotel only. We asked if this was a common practice and he stated he never heard of anything like and it has NEVER happened before. The whole time we are trying to figure out how we are going to get through the day with NO MONEY(since they held the entire amount of the card limit!! ). The manager insisted that he had no idea of what was going on. Come to find out... when we called our bank on Monday that it WAS in fact the Hampton Inn & Suites @ Opossumtown Pike. This manager flat out LIED to us about this charge. If this is a common practice with your hotels , the customers need to be informed and KNOW about this beforehand as our whole weekend was messed up as we had no money to spend.
I called the general manager twice and left message requesting return call. Did not received a call. I then called the operator and that person said he would give my number to the manager and make sure he called and I still received no call.
I've gotten no call, no apology, no explanation... and am very upset with the way this was handled.
If you charge $500 on a credit card along with a $129 room charge your customers deserve to know that you are doing this. If we would have known that your 'unspoken' policy or common practice would have ruined our entire weekend we would have never stayed there.
Sincerely, Selena Oteri 484-888-0333

My complaint has to do with the billing. I was charged 260.27 and 296.30 for my 2 night stay when I checked in on 4/19/19 than when I checked out I have another charge of 556.57 which is pending to come out of my bank account. I called but I really didn't like the answer I got because I now do not have any money for food ,gasoline , my water bill and my car insurance now is going to be paid late. Also I have an electric bill that comes out automatically which is going to bounce and cost me a 36 dollar check fee. We have been staying at Hampton Inns now for about 3 years. This is the first time this has ever happened and I need my money back sooner than later. Something for my inconvenience would go along way to help keep me as a customer. I also booked a room for 3 day labor day weekend at the same Hampton Inn. Thank you

My daughter and I checked in 4/13 found a rip in each comforter. We notified Bee at the front desk. My daughter showered and found a bug on a towel. Using two towels.
She pulled back the sheets on her bed only to find another bug. I notified the front desk, this time Oscar.
Oscar let us know that the hotel was full and there was nothing that could be done. He said he had tried to contact the manager. There was not offer to book another hotel. My daughter (in tears) and I grabbed our bags drove away. We began laughing until it was not funny.
We were in town to see my eldest High School daughter’s bike race at the Sea Otter Classic. One option was to drive into the event in the middle of the night; potentially waking hundreds of professional and elite athletes.
My husband texted at about 12:30am in disbelief and feeling horrible for our experience. He told us to come to the race area campsite as there was truly no other option. We literally drove in with fog lights (now 1:45am), proceeded to try and sleep in our car until sunrise. We watched my daughter race and drove the 6 hour drive home.
Horrified I had not heard from the hotel, I called at 1:12pm on Sunday, April 14 and spoke with Gary the hotel Manager. He said I was on his list of things to do, but he had been very busy with other guests. He would call me back.
I have yet to hear from Gary. I am writing this on Wednesday evening April 17th. I understand you must be very busy, but I look forward to hearing from you Gary soon.
Thank you- Michelle

I ordered two rooms and payment plus incidentals were deducted. I went to hotel early to get keys and card was declined. I couldn’t pay again in the card because limit was reached. They stated that no charges were used. I opened my checking to show the deduction hold. I had to cancel with people two hours away coming. I always only had the card used to hold because many people pay with different methods. Never to take and then ask for double the amount with cash to keep room. Emma Perry

Stood at the Hampton Inn - McCormick place in Chicago from Tuesday, 4/9/19 thru Tuesday 4/16/19. I used the valet service and did not move my car at all from check in to check out. I left 3am in the morning on Tuesday 4/16/19 and didn't realize my driver side front door had been scratched. The car is brand new with only 1k miles on it.

My wife attempted to contact both hotel staff and valet company and the valet company was absolutely rude to her and even taunted saying to go ahead and sue us.

At a minimum I expect to be credited for the valet service $360 in total for my stay.

My cell:janrbohls@gmail.com.
Reserv: 93725551 special instructions: no bleach on towels or sheets. No chemicals in room. Towels reek of bleach. I am now red from contact w bleach on towel. I am extremely sensitive to bleach. Complaints to HI, Hilton fall on deaf ears for my complaints concerning my sensitivity to bleach. I hope I will not be sleeping in the lobby again.