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Belt molding on my 2022 Kia Sorrento was discolored after it was cleaned after an accident.. talk to 2 people at Kia in Fort Pierce Fla about it getting fix.. was told they would look into it since this is a problem with other Kia’s .. I have left several messages and went to Kia dealership in Fort Pierce at least 3 times and was told that some cleaning solution they were seeing if that would fix the issue… no one has ever called me back and after personally contacting them .. I still haven’t received an answer… it’s been 6 weeks with this back and forth.. not very happy with your customer service.. I want an answer ASAP as to what can be done and if nothing can fix the problem I want it in writing that this won’t affect my lease when the time comes to return the car

The 2023 Kia Soul I'm leasing went into "limp mode" while sitting in my driveway on 8/30/23. It was fine when I parked it the night before. This my only source of transportation. I am very disappointed with this. It's a new car, so ??. This happened with the 2020 Soul I had before and they replaced the entire transmission. It took itself out of limp mode but the Check Engine light is still on and I'm not supposed to drive it much when it's on.

To make this even worse, through experience I've found that the Folsom Lake Kia Service dept. Very seldom will ANSWER PHONE! I tried at least 8 times on the 30th with each time ringing at least 5 minutes and nothing.
I third again this morning with the same results. Unfortunately this seems to be normal for them.

I wound up using a "live chat" and scheduled an appointment on Oct. 4th. This was the soonest I could in so I'm effectively without my car until then. I can't help but think that I may have gotten in earlier had anyone answered thier phone on Saturday.

Both my wife and I are very disappointed.

Withiams Auto, who I have purchased all my KIA for the last 30 years, sold me a 2021 Kia Soul G-Line in the beginning of 2021. In 2023 it began to USE oil, the recall is because some values were not hardened. My Soul did not have a VIN # for the recall. So in March after I finally figured out what was happening, I took it in to them and they said it would have to use 1 Quart per 100 miles for KIA to do anything, so after going through 2 test and it do this both time they then did some flushing out and filled it with oil again, and because it only used 1/4 quart in 1000 miles they said it was fixed and could do not more. That was in July. We were out of the country till the end of Aug and when I returned and began using the vehicle it kept using more and more oil. But when I took it in after I made them fill it with oil and seal it up "AGAIN"and after 100 miles it was at half quart. I was so fed up with it, I told my salesperson the need to step up, Of course he said yes we will make it right, the card was just under 60,000 miles and I drive all highway miles and it is in great condition. He offered me $15,640, but when I went in yesterday to sell it to him his sales manager changed the offer to $14,264. and walked away saying "that's our offer".

I have a 2014 Kia ​​Sportage. In August last year, I had an engine problem as a result of a recall. I took it to the dealer ship, and the engine was replaced with another rebuilt engine. About a year later, I had an engine problem, and I had not driven it 10,000 miles. When I checked with the same dealer that installed the engine, they dealt with me. It was as if they did not care about the matter and told me that we cannot do anything for you. This is your problem. I will publish what happened to me on social media and let people know how Kia deals with its customers.

Is well known that kia have a life time warranty for their engines but when I need to replace mine . My technician said that: it won’t get cover because a code P1326. In the message I get it was very clear it says they need to change or rebuilt the engine but now that I brought up the life time warranty is not cover because of it.

I have been trying get balance error on 2/3/2022 between transaction amount of payment to the principal amount. I called customer service several times. I sent my account information to correspondence dept. with a return signature. I have not received reply to my problem I want someone to give me an e-mail person that I can talk to about my problem.

This is more of a verification of what I was told today from my dealer. I purchased a 2023 Sportage last December. I traded my 2016 Cadillac SRX because it was out of warranty and I wanted a car with a good warranty. Now the car has 4500 miles on it and it had 2 recalls. When I took it in for the recalls, I told the service guy the car was hesitating when the accelerator is pressed and I was afraid I was going to get killed if it stalled when I was pulling out into the street. I left the car at the dealership and after 2 days he service guy calls and tells me it needs either "Perform Fuel Induction Service" or "Throttle Body Cleaning". He says they are working on it and of course it is covered under the warranty. Then yesterday he calls and tells me unfortunately it won't be covered under the warranty because it is a "maintenance issue" and they had to clean carbon off the valves or something. Here's my question: Is the following true: He told me the problem was because the car is a "high performance" car, and I wasn't driving it far enough, or long enough and I wasn't "punching it sometimes". Also if I was putting Murphy gas in it, that could add to the problem, that these Sportages don't like Murphy gas (like from Walmart). He suggested I go on road trips, drive longer and buy gasoline with a higher octane. (However, they did test the gas and it was ok.) These solutions do not seem logical to me or to several men I've talked to. My husband passed away last November and I'm really trying to get along on a budget and road trips and higher priced gas were not what I bought this car for. My worry now is, will this happen again after the next 4500 miles, and if it does, will it be covered by the warranty? To top it off, the service guy tells me it's close to needing an oil change so should they do that too. I said ok, that the first oil change was supposed to be free. He said well they changed the policy 2 days ago and didn't offer free oil changes any longer. I told him that's what I was told when I bought the car and that's what I expected and in the end they did pay for everything but I sure had to go through a terrible time to get there. I really would like to know if it's true about 1) having to drive the car the way he told me, 2) if I have to buy a higher octane gas and if Murphy gas if bad for the car, and 3) if this happens again, will it be covered under the warranty? Thank you.

This company by far is the worst don't ever buy a kia. I bought a 2019 kia sorento 42k miles on it and engine ceased tree weeks after and kia will kot cover the engine due to lack of oil change recipes.

I bought a 2018 Kia 5 months ago and now am being told it can't be insured without a software update or a push start to be installed. However manufactured in early 2018 did not get the software installed to begin with. Therefore I can't get the software update done on my vehicle. I have also been informed that my vehicle can't get a push start installed either because I don't have the software needed to install it. So I now have a vehicle I can't insure because the insurance companies won't insure it even with the steering wheel locking device that Kia offers as a solution.

Take my Kia in July 16, 23 at Kia at adamo dr in Tampa. Week later said they have put a ticket in with corporate they say put a new transmission in this is the second one now! All I know it’s been 1 story to the next why they haven’t start on my car the PART is their Get It Done! From Our cartext got training this week to your order was back log so other people out in front of you! The Mgt was really no help can’t even get me a loaner car I’m up to 1600 on a rental car that I’m been renting since July 18 today is Aug 15 and my car is still sitting in the back lot not even touched I'm loosing faith in Kia!! Please reach out to them and tell them start on the guys car it been long enough now! Frank

A couple months ago I took my car to Southlake Kia located in Merrillville,Indiana for an oil change and also needed a new driver side wiper replaced. On 12/25/22 I was using my wipers and they just came unhooked from the wiper arm. When I went to fix them I realized that when I got my wipers serviced they did not put the cover/housing that goes over the wiper on and that it was missing. I called Southlake Kia to inform them and explained that I did not realize the housing/cover was missing because I trusted them to preform the service correctly and never had a issue where I need to inspect the wiper until 12/25/22. They informed me that they had no record of me getting a new wiper replaced. I explained I had fixed my wiper myself and just wanted them to replace the part they never put back on. I again was accused of lying. I was charged for a new wiper blade so my concern is did they charge me for a service I never got and kept the money for themselves or did they just have a clerical error. Nevertheless, I went to have a service performed on my Kia that was not preformed correctly and was accused of lying when all I wanted was them to fix the issue.

I have a general complaint. The service providers are wonderful when you go into shop but it is so hard to get an appointment with them!
I have a slow leak in my right front tire. I need it patched. Car is under warranty and they can't fit me in till 1/5/23. It is December 21st!

I'll go somewhere else because this is a safety issue but I don't think I'll buy a KIA again since it is so hard to get service for it. Even with regular maintenance I have to leave work early because last appointment is at 2:00pm.

Again, people at shop are wonderful but the service hours and ability to get an appointment is super poor.

Purchased a 2022 Kia Sportage in October 2021. Car was stolen involved in a robbery and abandoned. The ignition was completely stripped windows were broken and the car was destroyed.

According to Kia this problem with the ignition was corrected however this is NOT true. As a result my vehicle my car is NOT drivable, I’m completely inconvenienced and more than likely will be paying a great deal to attempt to have the car repaired.

Please advise what actions will be taken to correct this matter. I am a very displeased customer. I worked hard for my purchase and because of Kias negligence im out of a LOT of money.

I had to scheduled an oil change two weeks ahead of time. I drove 25 miles on way to arrive on time. Just pulling into the lot is difficult because of the number of cars inline to the service department. I spoke with the service writer James Sok and told him I had an appointment at the VA Hospital and wanted to make sure that I would be able to make the appointment. Even though James was very pleasant, he said could I come back after my appointment. I told no, this would make my trip over 100 miles round trip. I asked why do you make appointments if unable to complete. He said he agreed and I left. This my second Kia and I must admit that I'm very dissatisfied in your service. I would appreciate a response.

Thank you,

Alvin Hoffman

I have brought my Kia into Kia DTLA multiple times within the last three weeks for Engine light airbag light they told me they replace drivers side airbag passenger airbag gave me my car with tire sensors on wheel alignment off they pass you around playing phone tap no one gives you updates or information on ny car advisors never in Gabriel can’t never talk with him over phone managers are always away in meetings horrible customer service

Keep getting the same old run around after signing the settlement letter 90 days ago to this day. I just reported to Consumer Affairs and I am ready for an attorney if anyone knows a good one who can represent me for the mental anguish and money due to me. Just posted this on Consumer Affairs:
I own a 2015 and 2020 Kia Soul. The 2015 was recalled and the engine blew 11/24/2021 stranded my son in the middle of nowhere. $100 Tow to Carriage Kia. Spoke with Kia, told me they would reimburse me what I spend in Uber/Lyft/Rental Fees. The car was there for months and the amount to make it to work etc. was $3100+. They sent me a reimbursement letter on 6/30/22 which was immediately signed and sent back within minutes for $2800+. To this day I get the repeated story of it is still being processed. I have been promised by 3 different people that it is being ESCALATED. Nothing but lies from this company. I have almost been evicted from my home of almost 12 years and I have no money to pay the car notes on the 2 vehicles because of KIA. If there was a 0 that is what they would have gotten rather than the 1 star. This is causing me mental anguish and I am at the point of contacting an attorney and this will cost them much more than $2800. Beware. So unhappy with this company I trusted enough to buy 2 vehicles from. I could have gone somewhere else. I wish I had. I NEED MY PROMISED MONEY BACK IN MY POCKET.

I received a letter on August 2 from Kia corporate regarding a recall for a low pressure fuel tube. The letter clearly stated the remedy part for your vehicle is now available to be installed. I made an appointment over a week ago for your dealership to correct the issue. Upon arrival this morning I was asked what service was needed and I said "a recall". I then asked if the letter from corporate was needed. The technician replied "no" and said my request was in the system. I asked how long the service would take and was told "an hour or two". Within an hour I received a call saying my car could be picked up but the service couldn't be done because the part was not in. REALLY? You couldn't have told me that when I dropped it off. I had to get someone to drive me there and then had to get them to take me back. When I arrived to pick up my unserviced car I was to say the least, a bit annoyed. I asked the technician (Juane Burden), if I scheduled this appointment over a week ago why didn't someone contact me to let me know the part was not available. He replied, "we needed your vehicle VIN number for the part. I told him I bring my car in often and my VIN number should be in your system. He said, "unfortunately nobody checks that". I asked could I be compensated for my time with a free oil change. Juane replied, "that's not how it works". He also told me another customer had a simiiar issue. Again, REALLY?? Is this really the way Kia wants to represented itself for its production failures, by disregarding the inconveniences placed on its customers? I will also be contacting Kia'a Consumer Assistance Center at the 800 number provided on my recall letter to voice my disappointment in your service for an issue you are solely responsible for. It's no wonder I have told friends and family that I will never buy another Kia. Your recalls are endless and now you service for those issues is disappointing to say the least.

Leah Witte

Kia customer service is bogus …. I have a 2021 Kia Sorento with 19000 miles on it and it acts like it’s having transmission problems… the worst vehicle I’ve ever owned … I’ve called dealerships up to 3 hours away considering we don’t have one near us … over this issue and they can’t offer me a loaner car because of Kia …. They stated they could have my car for months … I pay 700 a month for a car that I can’t drive … and I have a disabled child on top of all of this … so how do y’all expect someone to pay 700 a month and pay for another car … if I didn’t owe 36000 on it I’d definitely trade it in ….

My car started knocking and was sent to Sera of Jackson TN I called numerous time to Kia and Serra the car, waiting hours and hours for someone to talk to at Kia. My car was kept for 4 months. I was told by both that I would get a new motor. I called complaining that I needed the car. The next day my car was ready. New motor? I don’t think so. My invoice from Sera only had parts on it. Where is my new motor. It did not even have a new motor number. I had a towing fee that I was suppose to get reimbursed for. Did I ever get it. No!!!!!!! I sit on the phone 45 minutes yesterday. Did I talk to anyone ? NO! Now the car is making noise. Do not buy from Kia. They make it a nightmare to do anything with Kia. My advise is to never buy a Kia.

Major mechanical issues with 2020 Telluride., engine vibrating when driving, noise coming from engine area. and not able to go over 2000 RPMS when accelerating. Vehicle had been repaired twice by WAG Kia Elgin, IL on 06/16/22 and 07/06/22. On 07/10/22 blue smoke in coming out of exhaust pipe, light blue on 07/07/22 and heavy blue smoke on 07/10. This vehicle has major engine issues and cannot be repaired by WAG Kia Elgin. Vehicle has only 29027 miles and regular Maintenace Cares by owner served by WAG and Napletons Kia for past 2 years plus.

I received two recall notices on my Kia Van. One was to repair the Power Sliding Left Back Door latch and the second was a recall for a FUEL RAIL THAT COULD CAUSE A FIRE. The parts were ordered, and I left my Sedona at 10:30 on March 9th for the repairs to be made. I returned to find that my van had been parked on the back of the lot and left there all day. Nothing had been done to correct the recall problems. I made another appointment for this morning and left my van again expecting it to be ready in the afternoon. I returned to find that my van was still sitting there untouched. When I went to pick up the van the first time there were two other women who arrived after working all day to find their cars had not been repaired. One of them had been dropped off by her husband and my husband is always with me so all of us were furious. I assume you understand that when a car is dropped off there is a second person involved whose day is altered too. It is not only that the work had not been done but the complete disregard for your customers. The service department at this dealership is a disaster and I am confident you are losing car sales because of it

My van still has TWO RECALLS on it, and both are SAFETY ISSUES. One the back passenger door can open while I am driving, and the second is a fire hazard. SO, WHAT AM I SUPPOSED TO DO TO GET THE RECALLS REPAIRED? I don’t intend to take the van back unless I am guaranteed the work will be done that day by someone who has authority to make that commitment. I assume the parts will need to be reorder since you only hold them ten days.

My name is Luis R Muniz Jr. I can’t provide an acct number because I went to sign into my account and it insists it does not recognize an acct. I called customer service for help and was transferred over and over until I gave up. Agents place you on hold to review the account and transfer you out or hang up on you. Your customer service is terrible. I have called on numerous occasions to report that my title needs to be sent to my local DMV due to an out of state transfer from NY to NJ. I have followed all steps as instructed by both DMV and Kia customer service agents and months later, I am still calling with no resolution in site. I am disgusted with the level of incompetence by your customer service support staff including the managers I have interacted with. I am now receiving threatening notices from DMV in regards to license suspension due to not returning license plates of vehicles since I haven’t registered vehicle according to state regulations. This is all due to jo fault of my own. I was considering buying this lease out from your company and I am so disgusted that I will no longer consider this. All your agents are assuring me for months the request has been escalated to the title dept who in turn should be putting through the request and when I call back I am told over and over that there is no progress and they will need to start the process over. They put me on hold to escalate me to a manager and either they are useless or the call suspiciously drops every time. Please review all interactions I’ve had with your agents and reprimand all or fire them because they are all terrible and not doing your business any good. You lost me as a customer as soon as this lease is up for sure. I need my title to be sent ASAP to my local DMV by April 30th as this is now the 3rd attempt since I moved to this state that I have to reschedule as a result of this issue. Out of state appointments in NJ are 2 months out and if I miss this appt again I will need to wait another 2 months. I had 2 other vehicles with Nissan finance and they were exceptional, quick and efficient. The absolute opposite from the way your company conducts business. It is truly the worst experience I’ve ever had. I will be following with a complaint to the BBB because you cannot continue to treat people this way or conduct business this way. It’s unacceptable.

Please call me with a resolution asap.

Bought my car brand new in September 2019.
My car has a problem with the right rear bearing (ball bearing). The car is now out of service (non operational).

I took the car to KIA Cyprus Service Point in Limassol (which is the service point where they executed all car services, oil changes etc since acquisition as brand new). They said that the specific spare part is out of stock and they have to order it and that this will cost ME €400 for the spare part plus labour cost (unspecified up until now).

I consider this as totally unacceptable bearing in mind that I bought the car as BRAND NEW, is now 3 years old and the running warranty is still valid.

I ask you to advise of how to resolve this issue with my car dealer who actually claims that there is NO WARRANTY. This is clearly a matter of trust to KIA worldwide.

I made the dreadful mistake of buying a car from Phil Long Kia in Colorado Springs sold to me under deceptive trade practices. I went in there and SPECIFICALLY told the snake that approached me that I was looking for a small vehicle that would get 30+ mpg ,and have a manual transmission, air conditioning and a decent sound system. The conversation should have ended there by his telling me they had no such vehicle. Instead he told me that he had a manual Forte that got that kind of mileage. LIES! And it keeps making me angrier as gas prices increase. The other ripoff was their maintenance package for which they charged me $600. I found out from TWO Finance guys at the other local Kia dealer that they charge $325 for theirs! I realize they won't do anything to make it right, but at this point I'll settle for a refund on the maintenance plan so I can get it at the other dealer. Free gas weekly also sounds right to me since they lied about the mpg.

In June 2021, I bought out my lease on a 2018 Kia Soul EV (electric).

KMF improperly collected more than $860 tax (in NJ which has prohibited tax on electric vehicles since 2005). I only discovered this when re-titling my car as they didn't handle that correctly either though they were paid to. Despite weekly calls, dozens of hours of my time, jumping hoops to submit written claims, and tax exempt forms (repeatedly I might add as they couldn't locate them) I am still without any resolution.

December 10, 2021 KMF indicated a refund was approved but as of my last call yesterday (March 10, 2022) the check is MIA again, somehow, and there is zero accountability or indication they ever intend to address this error.

Sadly, my dealer Fette Kia in Clifton, NJ also is no help.

Run, do not walk away from doing business with KMF.

Sad thing? I actually like the car, but this company is terrible. Not remotely customer centered or accountable.

See you in small claims!

Took my car into be checked by mechanic. Had P1326 CODE. ( at teh same time as another KIA was in for the same issue. I was told by my private mechanic KIA would have to diagnose. Took it to the KIA dealer( H and H Kia). They blew me off. Said It is not under the Recall. ( It IS) Called Kia Company Friday 3/4/22 They told me to make an appointment with KIA Dealer again. WORSE this time they would not even put it on for diagnosis, as they were intending to just a few days prior. Called KIOA Company AGAIN. This time I get the run around , they don't know what to tell me. Pretty much hung up on me,.

i brought my car in to kia 2 weeks ago because the heat wasn’t working . They claimed their mechanics couldn’t figure it out and they contacted kia corporate to further investigate but every time i call them to find out what they are planning on doing about it i either get out on hold or told they still don’t know . This is completely unacceptable that it’s taking this long . it’s kia in norwood ma

My 2015 Kia Optima paint is peeling off I took it to Auto repair shops that stated the factory paint that is still on the car was a bad paint jod.

Can't get oil change unless it's 2 weeks ahead of time Service department always says it booked up, Service department is real bad

I walked in to Kia of Kenner around 5pm tonight and told the lady at the front desk I was there to leave a car for Recalls. She pointed to the parts desk where a girl was sitting and said to go see her. The girl was on the phone. I stood there for a few minutes and the guy in the booth next to her asked what I was there for. I said I was leaving a car with them. He said " are you picking up or dropping off"? I said "I am leaving a car with ya'll for recalls". He said "I think you need to go over there" (pointing across the room). I said "the lady at the front told me to go to this girl (on the phone). A few minutes later she got off the phone and asked what I was there for. I said "I am leaving a car for recalls". She replied, "Are you picking up or dropping off" (same as the other guy that didn't understand what leaving a car meant). I was very patient and calm, mind you, very quiet all the way through this point - it was about 10 minutes in.

She said that she thinks that I needed to go see someone on the other side. I said to myself outloud with my hands up something like "Why is this so hard to understand"
A guy who had been walking around in there, either a salesman or a manager says "man calm down, you don't need to get all dramatic and make a scene" I said to him while in disbelief of his comment "I'm not making a sence man, I just want to know who can help me to leave the car". He said "You don't have to talk to the lady (at the front) like that". I said "I am not just talking about her. All 3 people didn't understand what I said."
He repeated again and added "Don't act like Clown" I replied "Are you calling me a clown now?" He said yes, don't be a clown" so I told him "\and preceeeded to head to the door to leave and he came behind me saying, "you got a problem!" so I turned around and this man is in a threatening position with his hands up like he wants to fight. So, I said"so you are gonna come up behind me, following me when I am leaving?!" and he said "yeah you told me fuck you, so what you gonna do?" and I said " Yeah I told yoo fuck you because you called me a clown and now you gonna come up on me when I am trying to leave?"

He kept his hands up in a threatening position after I showed no signs of being physical towares him or anyone else the entire time I was there, and says "You messed with the wrong one", before I was out of the door"
Then he stepped outside and walked right back inside.

I don't know who this guy is. I did not get his name but this is the most unapologetic, unprofessional experience I have ever had at a business. For him to actually put his hands up, is mindblowing.

And if I am correct I will even say he must have put on some brass knuckles as I was walking out before I turned aroun,d because it looked like that was on his hand when he was in the fight position.

This guy is a total psycho.

I left the dealership and brought the vehicle to the Harvey dealership for service and will be reporting this incident to corporate and the BBB.

They seem to have a policy of ignoring potential customers. I’ve been ignored by a salesman, a manager, and customer service and Kia on Twitter now.

Unbelievable incompetence! I purchased my car off-lease on October 14, 2021. TOday, January 10, 2022 I still do not the title to my car: Kia does.

My account has been paid off since September of 2021 there’s an outstanding balance that needs to be paid to me from Kia and nothing has been done about it yet I’ve tried called multiple times and sent emails and nothing is being done very poor service I’m very unsatisfied

Was having issues with my cars temperature gage going all the way to as hot as it can get while parked. Heat and air not blowing unless the car was in motion. Took the under warranty still Kia Sorento in to the dealership where they had it for days and said it was all fixed. Well it wasn’t. Took it back and now they state there is a blown head gasket and that unfortunately they would have to keep
My car at least a month. No
Loaner vehicles available and sorry. So a month comes and I receive a call, it’s all fixed. New engine rebuilt. Had the car 36 hours and while driving on the highway to work the car starts acting up, makes horrible noise and dies. Call Kia towing tell them the situation. They tell me towing is not covered, charged me 125.00 dollar towing fee. Call them today to find out what is wrong now and am notified that Kias engines are garbage and that I need another ENGINE!!!! This time it will take a minimum of two months!!! Call Kia Customer Service to see what options or remedies they can come up with and the “ Agent” basically tells me to go fly a kite, deal with it and there is nothing anyone will do for me. Great Job Kia!!

I have a kia Niro that you can smell gas in the oil it bellows smoke out the back end and coolant just flows out the back. I took it to summit place kia in auburn hill mi in Oct. 2021 from engine light on they reset it and said they couldn't find anything wrong. In Nov. 2021 I took it back to summit kia for the same problem they were going to send me home with the vehicle doing the same thing until I made the mechanic ride with me then he seen what I was talking about he said No one told me it was doing that.. I contacted kia Corp and spoke with 10 diffent people and a case # 14486243 handled by Britney 3 wks have gone by with No loaner and a bill from service for $1600. Still no msg or call from Britney at Kia Corp and No help from additional warranty purchased when I bought the car in 2017. I have purchased 3 cars from Kia since 2013 after this crappy and unprofessional service even with 100000 mile warrant kia has not lived up to there warranty and I won't purchase another KIA

Poor service... after a $902 bill I am still having mechanical issues with my vehicle.

I called on October 3 to make a payment and talk to kia about getting a defferment the first rep told me I qualified for 2 and after the payment went through I could call back and they could process them. I called vack and the lady was so rude did not want to honor the notes and refused to get me a supervisor worst experience ever. I plan on taking this to the top kia needs to honor what they tell you and I had been sick with covid. Train your people from overseas to be nice im.nice and expect the same.

I leased Kia seltos 2021. What a horrible car.It’s in the dealers work shop 3 times with the same problem, less than 9k miles.It just dies,starts rattling and stalls the transmission shuts off completely in the middle of the highway which is very dangerous.Manager of the service department Brain is very unprofessional.Car is in work shop for 4 days and no body is even calling me to let me know the progress.Ask for a loaner and they refused.Staff at Kia Karp in Rockville center ny got to get better.I’m very disappointed to how they’re handling this.I want to get out of this lease right away. Please I request someone to please get in touch with me to resolve this issue.

hello,

I took my car on Saturday for Service. (2016Kia Soul) I receive a letter to take my car to reset something in the engine or a sensor, but when we left we notice the car acting weird and a noise. Thank God we didn't take the freeway , because they left my hood open and I even notice some scratches in my globe compartment , that my car didn't have. I know my car is not a new car ,but still. The kids out side don't even know how to move the cars. This two kids one with short curly hair and the other skinny with glasses driving the cars like if they were toys. Get more professional people please and The mechanics to be more careful after they return the cars. Horrible Experience!!!!!!!!

Worst company ever. The number for Corporate Complaints is for roadside assistance and no one ever calls you back. I am still waiting for the corporate office to contact me.

Hollywood Kia customer service is the absolute worst. I been waiting over five months for a refund check. I left numerous messages and even went in person and still no refund check. The manager does not respond or return phone calls. I've bought five Suv's from them and this is how they treat me, one of their loyal customer. Do not purchase their warranties because when you try to cancel, you will get the run around.

Michael Kia of Groton, CT “repaired” my front right light a few months ago. Little did I know, they caused a fire hazard and it was slowly catching fire the whole time. Had it second checked by a private mechanic after it went out on 19SEP21 and was informed that I had a fire hazard on my car. Great time!

I had a oil light blinking ,I went to Phil Smith Kia for service. To say the least I was in a vounable state and very nervous ot thinking I let the sell me a wheel alignment, new new air and compartment filters, they tried to sell me a battery this car is a 2018 soul with 26000 miles they didn't find out what the the warrantee problem was until they finished the other work 8 spent 591 dollars they tried to tell me my battery needed replacing I said I will do it I took it to A1 !uto parts they said it check out perfect on their machine.at the end of th e day he said he blew out the oil pressure line.591 for alot of not needed repairs aI will ne er bring my car ba k to them again.anther 5hing I told them 5he take from a red light was sluggish the sold me injection service then after they were done he said that the problem was the type of transmission t h e car had. Crooks if you ask me the care is still sluggish on takeoff . This was done on 08/18/21

On August 6 at 12:12 PM I noticed that my car would not start. I proceeded to call the Kia roadside assistance and gave them the Vin number of my car The representative told me that my car was not covered for roadside assistance because I did not own an Optima I owned a Sorrento. He said that the Sorrento did not have coverage for roadside assistance I told him that I drive an Optima. He told me to get out of the car and go look at the back of it and tell him what kind of car I drove as if I don’t know what type of car I bought. This set the precedence for the rest of my calls for me not to have any faith in the Kia company since their employee had already accused me ofNot giving the right information. After I calm down I called back to the customer service department and I spoke to a very nice lady who helped me to look into the root cause of why your system would not allow me to have roadside assistance on my Optima. She came back after researching and told me that there had been a mixup and eight Sorrento was also listed under the same Vin number as mine in your roadside assistance system. She could not supply any information as to how this could’ve occurred other than just human error. I have worked in customer service for years and I understand how mistakes are made however the first person that I spoke to was very rude. After the lady found out what was wrong she got a manager involved and they were able to get the system worked out and get me approved to have my car towed however it did not get picked up until 5:30 PM. So now my car is sitting at a garage and I will not get it back until Monday so I am without a vehicle for the entire weekend because one guy decided that I did not know what type of car I drove and would not help me fix the issue. I have dealt with your customer service before and I’ve been pleased with the outcome. But due to one person’s action it has put me in a bad mood for the rest of the day and has made my faith in your company very low. I am hoping to get my car back soon but I am not sure what is wrong with it or how long it will take but it could’ve been completed today possibly without the delay I had somebody just took my word for what type of car I actually own.

In 2019 I traded in my 2013 Toyota Camry for Kia Sorento LXW FWD. The sales rep was very pleasant, I think his name is Chris, he said he looks like Johnny Depp! He said as I was a single parent, he would help me get the best deal because he is also a single parent. We test drove a KIA Sorento VS and I liked it. My Toyota Camry was valued on Kelley Blue Book for $8,705. I didn’t realize until later that Chris traded my car for $8,000 and not $8,705. I had to also put $6,000 cash down. Chris said the car lease would cost $350/mo. This was too much as I wanted to pay below my current monthly finance payment which was around $260. Chris checked the inventory and said there is another car exactly the same as I drove in the same color and would do a deal. He said he could do this for $265 which I was happy with. We went to look at the car and he said everything is exactly the same except there is no individual ACs, heated seats and automatic seat adjustments. I took the wear and tear plan also which increased the payment to $295.79. Signed the deal! Over the next week or so I started to realize that I didn’t like the ‘feel’ of the car, e.g. when I put my foot on the peddle to accelerate it was slow to move and the car sound was not as smooth and sounded ‘grindy’. I also started to ask myself why am I paying too much for leasing a car? Especially as I traded in my car and put cash down! I started researching and went to another Kia dealer. I test drove a Kia Sorento VS and this car was smooth and had the amenities as the car I test drove at Stevens Creek. We talked numbers and I gave the exact numbers as was on the lease I signed. i.e. $8000 for trade in and $6000 cash down. The dealer quoted $260/mo for the VS! He also mentioned that 2019 cars come with privacy screen, which I did not get from Stevens Creek. I was also told that I didn’t need to put cash down either and said it would only mean you pay an extra $20 or so! Shockingly, when I went to Kia Stevens Creek website and did an online calculation and inputted all the same payment details for the car I have, cash down, trade in, etc. the cost was $129/mo. There were rebates included! I did not receive any rebates! Another example if I had full trade in value cost would have been $108/mo. (see screenshot) When I further researched, I found new cars get cash rebates/incentives, cash offers! I then started seeing TV adverts for the same car I have for $219/mo with less cash down at $3,650 and no trade in!! (see screenshot) I also phone Kia Customer Service and told them about this and had a case open with them but they recommended speaking to Kia Stevens Creek dealers first. I spent weeks trying to contact the General Manager, Tony whom I’m told is the most senior person I can talk to. He did call me back once, but we kept missing each other’s call. I then emailed him a few times over the months and did not receive a response. When seeing advertisements, I feel very much cheated and scammed by Kia Stevens Creek! Especially as I am a single parent. I did not get a good deal. I even emailed the President and CIO of Kia and did not get a response. I emailed James Bell, Head of Public Relations from Kia USA and received a response! He said “Our dealers are franchised members of our business and as such are not employees of Kia Motors America. A customer financial decision and contract is entered with the dealer as a separate entity...not Kia Motors America. A complaint such as your own would need to be taken to the dealer for any potential solution.” So, not even Kia HQ will get involved, knowing that Kia Stevens Creek cheated me!

I am very agitated with KIA’s service. I took my car 3 weeks ago to have my horn fixed. They called me and told me to come get it, that they would have to order a new horn and that it should be in that following Wednesday. It is now 3 weeks later and they have not contacted me yet. I have contacted them 3 different times and all they tell me is the horn has not come in yet and they will give me a call. Another issue is when I returned to pick my car up, when I got home my son wanted to know what I had hit. I replied nothing. He then lifted my hood and found where they had taken 3 screws out and did not screw them back. They had left the screws on the outside of the car’s windshield. I even contacted the corporate office and received the same response ( I’ll call you back).

Hello
I had an accident at the beginning of April 2021 I go to see kia agency kram (bouchamaoui chabchoub) for the repair, they tell me that they must make a paying estimate deductible from the final bill; I leave the car, they make an estimate with 13 missing parts we check on computer the availability of parts; they confirm me that they are available and put aside for the preparation of my car and that it misses only two parts to order. They ask me to pay 50% of the amount of the 02 missing parts and I order them to arrive 01 month later. When I come back after more than a month and after continuous calls to which they never answer to see if the parts have arrived, they tell me yes they have arrived but we don't have an appointment for the repair before 15 days. they give me an appointment on paper to bring the car in for repair on the 28/06/2021; I show up the same day, I order a rental car whose driver comes to see me on the spot at the kia house and who has been paid for the 10 days of rental but a surprise awaits me: the head of the spare parts department as well as the lady at the counter had lied to me because the initial parts that were in stock are no longer in stock and should be ordered and waited for another 1 month or more The only pretext they had to tell me is that these two people will be absent for 14 days because they have the covid and in the meantime I don't know what to do and who will pay for the expenses; I can't even change branch to go and repair somewhere else because they made me pay for the estimate and the advance on the spare parts to demand that I only repair at their place.
I find only one explanation for this is the lack of seriousness and professionalism of the team of Kram accompanied by a nonchalance and involuntary work; already that the Tunisians pay enormously expensive cars because of the customs too high and if then we do not find a competent after-sales service nobody will ever buy from them since to take the money they are the first but to solve problems they are the last and more they take people for fools.
now it's almost three months later and I'm still at the starting point with nothing in my hands

I have a 2017 Kia Forte with barely 22,000 miles on it.
The service engine light came on in early May, was taken to Pomona Kia on 5/10 to be fixed.
I was told that the reading couldn't be found and told to return again if it came up.
The next day the service engine light went on again. I played phone tag with the service manager and finally got another appointment for 6/15.
The service engine light came on again 6/18. Obviously the issue is not being resolved and Kia offers no rental cars for an extended stay.
I had a 2011 Kia Forte that was in a near fatal car accident with over 124,000 miles never with any issues.
I am being sent to Kia Covina on Monday 6/21 to hopefully get the issue resolved.
Note: Between my wife and 2 older daughters we have owned six Kia's since 2011. If needed I will turn this one in under the lemon law!

Don Millsap

I have a 2019 kia Forte with 19000 miles and it dies while driving and sometimes jerks when I am driving it I have taken it to Kia and they can not find anything wrong so I tried again to have it looked at and wanted 300 just to look at. So I took it to a different shop and found out it needs a torque converter. Every kia in my area has a 3 week out to get it in and they all still need to look at it and want the 300. And also they are saying the part is not covered.