Contact KFC Corporate

Standards are very poor portions are made very small and the quantities reduced.but the prices keep increasing..we do not see any international standards maintained here.horrible customer service, they have recruited staff at very low salaries and they are not groomed maintenance KFC standards. Chicken has been half cooked and many times there were complaints and confrontations at many places.kindly follow the foot steps of Mac Donald sti lanks and close the operation as this local operation is killing the brand.

I ordered the $20 taste of KFC and 5 piece tender meal. On the $20 meal I was told there were no substitutions on sides which I could deal with. After I had already paid, I was told that they didn't have Krispy Breast. They said I could have the Original Breast. I don't like Original because I've gotten it before and it wasn't done. Once again, after being told what I would have to get, the Original Breast was not done. The biscuits were doughy as well. I spent $35.99 on food that less than satisfying. The only thing that was actually good was the coleslaw. Never again.

Ticket # 1108
Auth Code: 434354
Auth Amt: $35.77

I placed an order for an 8 piece original chicken meal with 2 sides of coleslaw and one pot pie. I was told that they were sold out of chicken and were cooking more and it would be ready in 10 minutes and if I would just pull over and park in the parking lot next door to their building they would bring out my order and it would be nice and fresh and hot. Even though it was rather inconvenient, I did as instructed and my order was brought out to me in that time frame and I drove away. Upon arriving home I opened up my package of food only to discover that I had been given mashed potatoes and gravy and one order of coleslaw and they had not given me my pot pie. I did call back and spoke with John who stated that if I came back they would give me my pot pie. Well, I wasn't in a position to drive back right then. I was rather put off with they offer to come back to get my order right.

It's been 15 plus years or more since I've eaten at KFC I was on my way to Popeyes up the street but said to myself ok you haven't eaten here in years so let's try it again I got a 3 piece original meal mashed potatoes and gravy and m&c when I tell you it was worse than I remembered it taste like it was missing half the spices the original calls for it was full of grease, a lot of fat I was looking for a leg wing & thigh I got 2 greasy weighted down thighs and the smallest chicken leg in the world potatoes were DEFINITELY instant potatoes gravy was ok, the biscuit was not the fluffy KFC biscuit you use to see advertised, mac & cheese was HORRIBLE. The sweet tea was the best out the meal after I added sugar. I'm a senior citizen I don't cook much anymore ,but this will be the very last time I eat at KFC I see why the KFC'S in this city is always empty and no cars parked anywhere around. I thought I would be able to change my family's minds for a upcoming family function but my experience I have to agree with them and KFC will remain on the list of places not to eat at

I filed a complaint, quite some time ago...This was with the KFC store in West Allis, Wisconsin...I was supposed to receive a voucher for further purchases with KFC...This voucher is long overdue...Very poor customer service...As, I have asked a few times about the voucher...
The case number assigned is "01837637"...Very surprised that your customer service staff has not followed up with me.
Gary Dorgay

I tried to place an order I was told to use the kios only I will not come here again to spend my money with rude people that don't want to work

Your website is the worst website ever!
Ordering online is supposed to be quick and easy and every time I have to call it in.
I have boycotted KFC so often hoping you will change, and you don’t.
Bad bad service!!!!!!

I contact you because I have had a very bad experience in a branch in Mexico, and until now no one has contacted me or helped me, I have been buying your delicious chicken for many years, and it makes me feel very disappointed to know that you no longer want to sell me, KFC is one of my favorite foods. Yesterday I called to place an order by phone, which never arrived, and I was dialing to find out why it didn't arrive, and no one answered me, I was contacting by phone, by WhatsApp, by X , directly on the website (all of these from Mexico), and no one gives me an explanation why my delivery could not be made, I considered you, from the restaurant chains, with better service, but now I am afraid to order and that they leave me without food again, I ask you if you can help me find out what happened, and if I will be able to order again as before and that you serve me respectfully, I thank you very much for your help.

They got my order wrong twice than the manager is rude I told him I had specially ordered 2 number 8 which are 1299 but I said I want tho breast and 1wing they gave me 1 breat and all wings I said the order was wrong and he said you have to pay 208 more plus the 2899 I said I'm gonna pay but s she got my order wrong they need to pay attention to the customer not be rude

This is for the kfc location at 1720 Middlesex St, Lowell, MA 01851. I arrived at 4:30pm on 12/1/23 and I noticed the lobby is always closed and I had a large order with multiple ppl wanting to know what is on the menu and I didn’t want to hold up the drive through. I walked into the front entrance for the pickup area to ask if the closing was temp or if the lobby was forever closed and the mgr at the front said we don’t need to tell you anything and that was the end of it. I’m guessing he hears this question a lot but the way the came across was very rude. This is the only kfc within 45 min from me and it’s a shame this mgr treats his customers this way. I see plenty of employees in the store and I can’t see a reason the lobby is closed other than personal preference.

No chicken…on the actual chicken. All fried bones and skin! Gross. Every single time it’s gross with zero actual chicken.

I ordered a three piece all white chicken meal, a number three. I got home and I had all dark meat, one leg and two thighs. I would like to be reimbursed for this.
The girl did not give me a receipt so I have no information to send you but it was the KFC on Cobb Parkway in Smyrna Georgia on November 18.

Ordered $37 in chicken at drive thru, got to the window and realized I forgot to ask for extra crispy. I beeped so the gal would open the window 3 times, and she never did. When she finally opened the window she asked for the money. I told her I wanted extra crispy, not regular, and she said "the order is already made. I told her I wanted extra crispy and would wait. Then with an attitude closed the window, turned around and I saw her hands flailing. Two minutes later she opened the window and said "we're out of extra crispy". WHAT...HOW COULD THEY BE OUT OF EXTRA CRISPY. I accepted my order anyway but feel I must report this as I believe they just didn't want to redo my order. KFC OUT OF EXTRA CRISP!? Hard to believe.
Lastky the gal needs an attitude adjustment; AND the chicken was very greasy

This was at the Okeechobee Florida location.

I am 73 years old and been going to KFC for a long time and never been so poorly treated.

ordered #1 meal (2pc)
received boxed food with 1 freshly cooked breast, biscuit and mash potato/gravy
missing was my chicken wing
cooked breast was still oily, wet, and undercooked, no Original Chicken breading
I gave boxed order back to cashier. she said I need to talk to manager.
Manager was same guy cooking chicken. HE HAD HIS MINOR CHILD BACK IN KITCHEN WITH HIM (approx. aged 7)
manager gave me my money back, threatened me and told me not to come back to his store (415 Gallatin Pike North, Madison TN)

I went to the KFC in Easley, SC yesterday evening to get my family dinner (12 pc w/3 sides and biscuits). The girl at the drive thru was extremely rude and disrespectful. I do not know her name, as she was not wearing a name tag. After taking each customer's payment she would have them pull forward or into a parking spot to have their food brought out to them. I have worked in fast food before, so I know all to well they are trying to get their service time shortened by doing this. As my 3 sides I ordered corn, macaroni & cheese and cole slaw. When my food was brought out I pulled to the other side of the building and checked my food before I left. Instead of cole slaw I was given mashed potatoes & gravy. I pulled back to the drive thru window and explained to the girl what had happened. She immediately told me they would have to make cole slaw. This tells me she intentionally substituted the potatoes/gravy for cole slaw. She did not bother to let me know when I made my payment they were out of cole slaw and would need to make more. Instead of asking me if I would like to wait for the slaw to made, or another side substituted she just put the wrong side in my order without telling me. Needless to say, this was extremely frustrating, especially on top of the rude behavior I dealt with. If this is the way KFC in Easley, SC does business they should not be allowed to continue with the franchise. They also need to take a hard look at their hiring practices.

I was food poisoning from the wings and fries that I bought from the store KFC in Athens ga after I looked at the wings was looking old and the fries was looking old and after I heard another employee tell someone to drop some fresh fries and I asked was my fries fresh and she told me yes, but the fries were not fresh nor were the chicken wings, I was told that they don't drop chicken after hours, I just sent a message to corporate before I found this. Glad I did so I send images, I don't know how much my hospital bill is, I haven't gotten the bill yet. Just letting ya'll know what happened to me.

Ticket number 1026 Oct 31 -2023 my Son Austin Everett placed an order in the drive thru they constantly give attitude. He was told to pull around n wait this is constantly with them he waited over half an hour for food the guy bringing it out didn’t know what belonged to who he kept going up to other cars waiting a total of 6 cars!!!! Between the bad attitude workers and the consistent ignorance on orders this will be our last visit You need to strip this person of their franchise. Or go in under cover and see for yourself.

The KFC in flint, Mi. I was told they are out of chicken. Really

I don't get wat I order and they are not using card machine service was very poor

The food at the Columbia Missouri location on Whorly Street is just gross. I will be pitching my to go food in the trash and will settle for a peanut butter sandwich instead.

They lied about chicken being done.

Good morning I stopped by yesterday around 2:30 pm purchased a kids meal there was an issue were the manager was verbally abuse to the cashier in reference to the meal i defend the cashier this female manager cursed me out verbally cursed my dead mother told me to f my race I'm latina refused to give me my meal took photos of me a cussed me of calling her names which I never did told me she was going to post me on social media and bully me unbelievable treatment I'm 56 yrs old never used bad language call the store and ask the employees this woman should be removed she's an embarrassment I think of suing you ! Evelyn Rijos KFC 408 8th Ave, New York, NY 10001 at this location please speak to all 4 employees 3 were Hispanic like myself and the cashier was african American sweet heart I defended her!

This is the 2nd time I have went to one of your establishment around 9 pm to be told I have to take food home for dining room is closed, yet the signs on door says dining room area open till 10 pm. I don't have a car so when I do get there in e timely matter is always the same statement ( it's gonna be too go, for dining room is closed... I feel it's not right when you want to relax after getting there and eat comfortable. Location is on 1907 w. Vine st ,(aka) irlo Bronson drive Kissimmee FL,34741

KFC on 4317 Lockwood Dr, Houston Texas 77026. They never have anything for you to order. I have went last week and today 10/10/2023 at approximately 4:00 for the $4.99 hot wing special and they said the wings were frozen and then I asked for a chicken pot pie and they said we don’t have any.
I went last week for a chicken pot pie and they said we don’t have any. I am going to go tomorrow and started again contacting you about this matter.
I am a member of the Kashmere Gardens community and a Department of Neighborhood leader.
I expect better for my community.

You will here from me again good or bad.

London Ohio. Restaurant :: 3-4 times this year we have visited this restaurant. Looking to order a pot pie . Every time. Around 6:30 pm. After waiting for a while in drive thru. Only to find out We don’t have any. Tonight I called the restaurant and ask to speak to a manager. The girl handed the phone to someone. I really doubt it was the manager. I proceeded to tell him our story. We are senior citizens and it a chore to come back to the restaurant. He did verify they were out of pot pies. He used the excuse we are under staffed , we are doing the best we can. I asked him why would you be out of a good selling item on a Friday night at dinner time no response. I proceeded to tell him was he aware that they were sending paying customers to other restaurants. His response. “. Yes sir “. No apology or any care in his voice. I told him it would be a while before we would return to this restaurant. His response. SILENCE. I proceeded to tell him thatI was disabled and not driving. Thinking his response may be. What else would you like to order. I will have Uber bring it to you. Complete silence. I proceeded to thank him for listening to my concerns. And the call was terminated. Pleas help us.

Why is there not vegetables combo on the menu ? Hell to order all the sides separately is expensive and there should be a side order combo for the price of a regular combo or less.
Think about but please do something about it, we all don't eat meat.

Regards.
J . Profit

Outer Loop KFC, ordered a original 3 piece received crisply ordered, ordered two legs and one thigh received two thighs and one leg should have had a drink with my meal didn’t receive it either Tropicana very poor service worst I’ve ever had

This is my second complaint about this location. When I arrived there was a line wrapped around the building. So I thought I could go in but the lobby was closed. So I went thru the drive thru .I was sitting there for at least 30 minutes. When I finally got to order a chicken pot pie I wanted 2 but they only had 1. So I had to go to another location to get another pie. I was so upset that I had to go to another location. I will never again go to this location

We received coupons in the mail for KFC. 7 pieces of chicken 14.99. My wife presented the coupon and was accused of making the coupon. Person at counter said no it will cost 23.10. 1. What how do you make a coupon when it came in the mail. 2. Is this the scam bring in coupon go to order say it fake and most people just say charge me. This is KFC in Spanaway Washington. Very disappointing

Just left KFC about 438 pm on 9 22 2023 in Hammond, IN Calumet and I believe 141st.

I place my order at the speaker, order 3 pcs chicken original. Gal voice says pull up. I do. Anther woman says can I help you?
I just placed my order. She says no. I said 3 pcs chicken thighs. She says she did not talk to me. She has 3 pc. tenders. I say just need 3 pcs chicken. She says no. Go back around and re-order. I say who else is there, a gal took my order. She says no one else is at the register. She refused to take my order. I asked do you think I am crazy hearing voices? Either she or someone took the order or your speaker is being hacked. Either way I was refused like discrimination.

Went to KFC at lafayette indiana asked for 3xtra crispy but got a very grease soggy chicken it was the worst chicken I have ever gotten there

It’s been brought to my Attention:

Christina Bolden General Manager: KFC/TacoBell located 1809 U.S. Highway 1 Sebastian, FL 32958
(772)589-0170

Is a Federal Convicted Felon with a 5 Years Federal Probation term where she stole money as a US POSTAL WORKER several times I do not understand how the company turn others away for their past convictions but allow her to run a store with a Federal Open case she’s on Federal papers for the next (5) Years it’s not fair to turn your nose up to those who try to make a difference in their lives my son was turn away but yet she can remain a General Manager I will be going to the local News about this that she can stay and nobody else is giving a chance

I went to KFC on Virginia Beach Blvd. earlier today I received a cold $20 fill up box. I stop my kids from eating it. Manager she told me it was no problem to get it replaced. But when I got there another manager, Kaleena only replaced what I had brought her and it was not what I bought. I’m not gonna dig in my trash and get the rest of what I had box and bring it to, that’s not what she told me to do. I did not get my replacement and I am pissed.

To whom, it may concern.....On 8/31/2023 my husband went to our KFC Lewisville, Texas located on Main street.. He ordered a bucket of chicken and they gave him the wrong order nothing that was in our package was what he ordered.. He wanted a bucket of chicken and he got chicken tenders. She did not even ask him if he wanted a large or small mac and cheese she gave him a large mac and cheese and a large mash potatoes.. with nothing that went with the tenders, he got no sauces or dip with that order.. He did not realize what she had done till he got home with his order and we live a long way from KFC, so he did not go back and was very upset and mad and he wants a refund, for the amount of $29.22 cents.. We have tried to call every phone number that you have listed and to no avail, no one ever comes to the phone or it says this number is not a working number.. I don't understand how a large company like KFC could have such poor communication with the public.. I have been trying to reach someone since this incident happened to no avail.. The lady that waited on my husband did not speak English so he could not understand her.. He kept trying to get our order to no avail..
I sent in a complaint on the day of the incident to no avail, the message said we will get back to you shortly.. Well, here it is 9/13/2023 and no one has contacted us.. We are senior citizens and on a fixed income, and cannot afford to throw our money away, which at this point I believe you really don't care.. We used to love KFC but will no longer go there or send our friends or family there... I hope you will refund our money and that will be the end of that.

The KFC on Tillman road Salisbury Maryland.
My average coming here once or twice every other week when this place first open it was great customer service at this restaurant is worse than worse on a scale of one to five I don't even think it should rank a one.
I've traveled for the past 20 years with my job this is got to be the worst restaurant service that I've ever encountered in my life you guys should really just close the doors and move on

I went through drive through in Cornelia, GA and requested them to cook original thighs when told that they didn’t have any cooked. When I called management at the store, Ashley said that her cook just came in and that it would take 45 minutes to cook the chicken and she laughed when I told her I was going to call corporate, and said ‘good luck with that.’ She also laughed when asked about her cooking the chicken herself to keep from turning away customers and she said she wasn’t trained on how to cook the chicken as a manager. She was highly unprofessional, uncaring about her duties and the KFC image much less her customers. This is not the first time that this happened at this location with us either. When I asked her for her name, she gave it but then asked for mine in a condescending manner. That’s unprofessional. I understand being short staffed, but managers should be trained to run the entire store regardless of position. That only makes logical sense. I normally do not complain about stuff but this situation takes the cake. As a small business food operator myself, I would be ashamed to know that this took place at my facility. Corporate may want to alert the franchise owner and investigate for themselves what is going on at this store. We love KFC but this treatment is uncalled for.

At approximately 7:49 pm on 9-7-2023 my friends and I ,(Lonnie and Phil) were in the drive thru waiting our turn, soon enough at 7:54my buddy phil decided to order first (we asked if we could make separate orders) he got the 12 pc bucket with mash potatoes gravy greenbeans.. as so did I but I wanted 16pc mash.. pot. KORN EXTRA BISCUITS AND 2 SODAS... DONE 8:PM..... we get to the drive thru window Phil gets his order , handed her my card I got a half mash potatoes. And gravy, I was like excuse me excuse me, (ignored) I had to get out the car van tapp on the window , ask about my order was rudely told that all we have left, i then asked oh ok so you want us to wait in the parking lot for the rest?she then said no , we're done frying the chicken for the night.. i looked at the clock, and said it's barely 8:02 what time do yall close she said now i said can I speak to the manager she said , i cant give out her number but i can tell you to call corporate, so i said well fine then i want my card back, n i dont want my order,she rolled her eyes n we left at 8:14pm..

Ordered Togo at window. Two 3 piece dinners and drinks.Recieved 1small
thigh, one small leg and a wing.
Dried out and cold.
Sides were fries which had been cooked awhile. The green beans were the only thing about this meal we enjoyed. Will not be going back. Quality at this location has gone way downhill.
Blanding Blvd and Orange Park. I suggest you let the Cornish game hens grow up a bit more if you'd like to keep customers. Tired of paying a premium price for subpar food. FYI..... a wing is not a piece. Especially a small overcooked one.
Signed
Not chicken in Jacksonville, Fl. 32244

On this day, 9/7/2023, between 12:20-12:40, for my lunch I visited the KFC located at 4371 Ontario Mills Pkwy, Ontario, CA 91764. It took forever to get thru the drive thru with only 3-4 cars ahead. Since it was lunch time, I could somewhat understand. My order, came to $12.79 and I handed the young man at the window $13.00. At this time in an abrupt tone he informs me that it is exact cash or card unless I want them to keep the change. I feel this should have been something told to me prior to reaching the window so I could have either ready. I handed him $12.80. Get the bag, have to ask for taco sauce for the tacos I ordered which should have been a given. In dealing with him ZERO customer service and looking at the open wounds on his left arm also did not sit well. I am an insurance adjuster and when KFC was under PepsiCo, I handled their insurance claims and from what I remember any cuts had to be covered with a blue band aid. Why shouldn't his arm be covered with the amount of issues going around. On the way back to work, I was attempting to snack on the biscuit which was harder than the hardest crackers you can think of. Not the quality I am use to from other locations which I plan on finding another one in the area because I have had similar issues with this one. I didn't realize I was missing the receipt until back to work, therefore unable to provide the persons name.

I love your chicken pot pie however I don't understand why a very small piece of chicken is in the pie very disappointed

I’m traveling to Dallas. Stop to eat at the KFC in NewBoston Tx. Went through the drive through, got back on the highway, open the 3 pc crispy, and it was terrible. Im not exaggerating, terrible. Taste like Williams chicken the next day. It was too late to turn around so I called. The person I spoke with was not friendly, but defensive.

Just been to KFC Membury M4 welcome break. Ordered for 3 of us. The fries on all 3 were cold and pretty much uncooked. The most disgusting fries I’ve ever eaten. The queue was too bad to go back and complain!!

I paid an they cancel Ed my order

Order 4 number ones and you guys only had Pepsi available. Also not good customer service

On 7/20/23 I ordered a 4pc tender meal with fries in the drive thru. I paid and was asked to pull ahead and wait. After waiting over 5 minutes I went inside. Finally I was given my order. I returned to my car and checked: missing 1 tender. I went back inside and was given the extra tender. I go back outside and noticed NO FRIES. I go back inside to get my fries. Then went back to my office to eat my lunch after 45 minutes waiting. I see NO SAUCE. NO NAPKINS. I do see mashed potatoes which I didn't order but nothing to eat them with. My tenders were raw and inedible. I ended up tossing everything. Over $11 down the drain I went to the customer complaint email and filed a case #01577296. After a week with no response, I filed another complaint, #01586477. Still no response. I called the customer help line - 800-225-5532. Nothing. Called again, finally on 8/16/2023, the local manager called me. "Joanne" said she couldn't give me a refund but would give me a gift card. Come by the store the next day. She would be there until 7 pm. I went by the store around 5:30 pm and no one knew anything about it and Joanne was gone. One of the crew found a gift card in the safe and gave it to me. She said it was the only thing there and no note.

I went out of town the next weekend and attempted to use the gift card and it was empty. Never funded. I went by the store when I came back to town and, of course, Joanne wasn't there. I explained what happened and a large woman was very rude and unhelpful. She refused to contact Joanne for me. I left. I have tried several times to call the store and Joanne is never there. The franchise office phone number is never answered. I have called the customer number 6 times now. I have sent an email to the corporate office.

It has become a matter of principle now. The restaurant shouldn't be in the customer service business.

My experience was at store number J718314
August 29th at 11:17
Ticket number 2542
6000 Mobile HWY, Pensacola, Florida
850-944-4353

The chicken was burnt and not edible.
The fries were so hard you couldn't bite into them.
The Pepsi was pure carbonation.
and the biscuit was hard as a rock.

I will not being going back anytime soon.

We were EXTREMELY disappointed with our service yesterday at the KFC on Rice Road in Lee's Summit, MO. We arrived around noon. I literally stood at the front counter for 15 minutes without any employee even acknowledging my existence! After literally yelling "Sir, sir, sir" I finally got the attention of a young man filling orders for the drive thru and told him I'd like to be waited on. His reply was "Oh, okay" and walked away. Five minutes later, a girl from the drive thru area came around the corner & said "Are you ready to order?" Really??? I couldn't believe she asked me that. A gentleman came into the restaurant right after we did, and after we had eaten & were leaving, he was still standing at the front counter. We heard him raise his voice & ask if someone would please come wait on him. Absolutely ridiculous!!! We like KFC but doubt seriously we go to this one ever again. I would think one of the five employees we saw working could take care of walk-in customers. I was a fast-food restaurant manager for several years...this service was unacceptable!
Thank You.

I frequent the KFC in North Ft Myers 13160 us 41 . I'm there 4 to 5 times a week. The place is poor managed. The woman at the register is completely rude. God forbid you ask for all dark meat or any special request she'll say you can't or you have to wait 30 minutes.

Just bought an 8 piece meal. The chicken stinks so bad i can't eat it.
It is over cooked and the grease smells like it hasn't been changed in quite a while.