Contact FNB Corporate

I errenously made a payment from my fnb account to my closed standard bank account on the 3rd May 2019.Fnb is busy telling me stories to go to standard bank.In the first place the payment was not suppose to go through anyway if it did go through.Because of their poor system it was suppose to reverse back to my account but it didn't.Its a month and days now fnb is busy telling me to go standard bank.I went standard bank and they printed everything for that closed account and no funds there.Now I look stupid fnb moving me up and down.I had a business account and I am in a process of closing that nonsense account because of this issue that is not resolved.I have completed reversal forms etc and fnb does not want to recall my funds.I am very angry with this thing now as I look stupid moving up and down fnb and standard bank.I even lodged a complain 1835595 and a certain FNB consultant Tiven phoned me and told me nothing they can help me with and I must go to standard bank.Now I am irritated with this fnb thing and I just need my R5.5K then I close this nonsense account immediately.

Good day FNB

I'm not happy with the service you giving to your client, a client can't be holding for more than 40mins so he/she can be assisted, you could imagine how much was spent on airtime. If your consultants can't handle the high call volume why don't you guys hire more people so that your clients can be assisted in time, service is what is growing the business if now a person would ask me about moving their salary to you guys, do you think I could recommend you to them NO!!!. I'm so disappointed by the service you providing to your clients, we can't be paying so much in bank charges and then we hold for so long when we want value for money. A person can't be holding for so long even at Captic bank to be assisted or even at other companies like OUTsurance. I'm not happy at all.

Out of 3 ATM machines at Melrose Arch only one is working and even this machine has to be tried twice, the first time I received a message: Please try another FNB ATM........ This morning I tried to get the amount of R. 3000.00 from the ATM at Morningside shopping centre. The maximum amount I could have drawn was only R. 2OOO.00. I decided to return to Melrose Arch where again only one machine seemed to work and quite a few people tried to get access. When I demanded to see a Manager at Melrose Arch, I was approached by a lady, I was not greeted nor received an apology. She however put my details into a computer and took me to the ATM section, where in the meantime were at least 12 persons waiting to access the only ATM which was working. However I was advised, that I could draw cash at Checkers etc. My account with FNB stands at 2,1 million. Your service is a joke and "how can we help you" should be amended to: how can we give annoy you.

hi I want to make repayment on personal loan so I want make an arrangement my ID 8304276141080 so can you pls send me arrangement form or account and balance that I'm owing

i am not happy with your service.i called yr customer line to obtain my settlement amount for my personal credit card and to date its not done. everytime i try to follow up i get a different story. can someone please do what is expected and close my credit card account.

I'm not happy with the decision taken without consulting me. I get paid on the 25th only when there is holiday and week end they sometimes get paid early but FNB took their decision without me. I would like to inform you guys that please change it to 26 or 27 not before that please. Otherwise, how can I contact First National head offices? They will not return multiple phone calls.

On 1 September 2016 I phoned the First National Bank service help desk to query an FNB Credit Card transaction. I was on hold for 34 minutes during which time I was unable to talk to a help desk operator . The automatic voice mail system sent me back to the pre recorded voice mail message on two occasions without putting me back to the operator. A complete waste of my time and it certainly does not reflect well on the efficiency of FNB. Needless to say my query remains unresolved.

I went to First National bank in Chatsworth, as I needed a bank statement for personal reasons, I waited in the line in which I was directed in to receive my statement, I was approached by a Staff member by the name of Raeesa, she offered to seat me down and use online banking to retrieve the statement faster, she kept me seated for over 30 minutes where as the line could of taken me just 10 minutes, throughout my stay there she was pretty sarcastic, I never asked her for help she offered it.

Firstly she gave me a silly comment when I told her I don't have my bank card with me when she asked for it, and then poked fun at my cell phone which is a blackberry, a blackberry is a smartphone and she claimed that its just not good enough for online banking. Her attitude was terrible. She asked me to download the online banking app and then said "oh god this download is going to take forever why don't you come back another day" so I left. She undermined me and belittled me. I'm very upset and will not visit FNB again and possibly close my account as well.

Filled a claim for fraudulent charges. After waiting 11 business days. They refused to refund the money into my account. Further more the person who investigated my claim never once returned my calls and avoided 98% of my calls each time I called.

Recent two interest rate hikes, a delay in effecting new stop order but making 100% sure that the short payment is made in cash. Received a call from a consultant who was told that the short payment can be made cash and there will be no change to my account. Credit One will revoke your flexible facility and will re instate the facility under their own condition. Who really want to do banking in this manner.

My mother passed away on 2-11-1016, my sister went to the timberline branch of first national bank of Fort Collins, they would not deposit the checks for my mother, my sister called me, and I came over and the people at the bank were very rude to me, they even escorted me out with a security guard, because I was upset. I took the checks to another branch of first national bank of Fort Collins Colorado and they deposited them in a friendly manner. Angie the bank manager of the 205 oak street branch.

Angie deposited them under customer deposit. I was very satisfied (she is the only one at this bank with customer service skills). I complained to Karen Sorensen the manager of the bank managers about the timberline experience, I got a voice mail back from her that said, I would not be treated this way at the timberline branch any more and she took care of my complaint, she told me this many times and not to call her back, because, it was taken care of. This was BS.

I tried to deposit 2 checks today with Brittany, one from the State of Colorado and one from Wells Fargo for a total of $35.00. Brittany deposited my two checks, I went home. I looked at the online account it said forced deposit. I called Brittany and she was rude, and said she would not change it to customer deposit. I called Karen Sorensen to complain and she said Brittany did everything correct, she was also rude to me. She also took away the online access to my mother's account. I called Mark Driscoll, Karen's manager and he agreed with Karen, he was also rude to me.

I went to open a savings account at FNB Welkom today. I know its end of the month and busy at all banks. When you want to see a consultant you need to write your name on the register. After waiting an hour (my whole lunch time) I asked a consultant how far I am on the list, she said there is still 4 people before me. On the sheet I saw that there were already 6 people helped after me. Why am I writing my name on a register if the people is not assisted accordingly? Very poor service. All the advertising is false! I will never go back to FNB and I will not recommend it to anybody.

On 23 March 2016 I received an email, informing me that my cheque card will expire at the end of April. I had to visit my nearest First National Bank branch to apply for a new one. As I am staying in Swakopmund / Namibia, the local FNB branch informed me that they can't help me and I must get in touch with my branch in South Africa. Dialing the phone number which appears on my monthly statement, did not work in spite of several days' efforts. Only after phoning a friend in Leeudoringstad (Lds), I learned that the "old" telephone number was replaced by a central one. When I eventually reached my branch, an official named Joey Kok told me that this branch can only issue my new card if I collect it personally.

Well, nobody in his right mind would travel from Swakopmund, Namibia to Lds, South Africa - only to collect a new cheque card! Joey then kindly gave me a number in Johannesburg, where I got through after a long wait in the Queue. The officials referred me to other persons several time, until one gentlemen advised me to phone the Fraud Desk at 3691189. There a very helpful lady with the name of Lucretia listened emphatically to my predicament and said that she can send me my new card to Swakopmund, if I give her authority to subtract R181.68 from my account, which I gladly accepted. (Lucretia gave me the reference no. RL160401601457). On 8 April 2016 the Courier delivered my card, which I tried to use according to the written instructions - to no avail!

I phoned Joey in Lds again, who advised me to still use my old card until the 21st April, after which the new card would surely function. But this too did not happen. So I went back to the Swakopmund FNB Branch for assistance. I really can't recall how many phone calls they, as well as myself have made to the Lds Branch. We were just referred to other departments in South Africa,or internet banking. My wife, who is usually doing my internet transactions, was told by one Gomotso, that our electronic banking facilities were stopped due to the fact that I did not use it often enough. She wanted to open the facility that we can change the password, but we still cannot do this either.
Last Monday, I overheard an FNB Swakopmund -official (Ms Juliana Doyle) urging Joey Kok and her Administrator Anthea Marais in Lds. to please only "acknowledge" my bank card, after which Juliana could activate it. To provide positive identification of myself, Juliana even scanned my ID book and new cheque card, sending these together with an official e-mail request for acknowledgement. Up to this minute there was no reaction.

On 24 April my wife sent another request in my name, triggering an answer from getbacktome@fnb.co.za (Reference No: 63IRMOKV) with the undertaking that I would be contacted within 2 working days. Nothing has come of this yet. Also the phone number 087 575 9404, which we alternatively could use, did not function at all. Being a client with FNB since the time, when it's name still was "Barclays Bank" I was always impressed by its professionalism and friendliness. Likewise, I fully understand and appreciate FNB's safety precautions. But a helpless pensioner who trusted this Bank throughout his working life, should not be made victim of his Bank's safety policy, least of all in a routine matter like the renewal of a bank card. All I am asking you, is to please restore my right to have access to my own money without any further delay.

I was the victim of a fraudulent scam in Aug 2015. Since then nobody from FNB Fraud department has contacted me, despite my enquiries to them. The SAPD has confirmed that the perpetrators used fraudulent ID documents to open the accounts at FNB. Its assumed that those accounts has been closed by FNB, but no refund to my account has been done. SAPD Germiston also phoned me, indication they might have allocated the perpetrators, which is conduction the same fraudulent activities, which increase the trust, we as the public, have in them. But its with utmost disappointment that not a leading banking firm like FNB, doesn't even respond to this case, let alone transfer the money back.

No sense of agency from sales and services. We had around 50 people in the branch waiting for service with only four staff members to assist.it looked like we were at some traffic department and really think FNB is starting to take it's customers for granted. First National Bank in wonderpark must get it's act together now or risk more angry customers!

I have been using an First National Bank corporate account till I changed the account to another bank. I could not be able to pay the bank charges since they didn't allow me to close the account. I'm now owing about 4,000 charges but still they say even if I pay that 4000 they won't cancel the account? Am I forced to use your bank? I'm under debt review and this is too much for me.

I asked for advice from the First National Bank customer service number in about 2009, where I was not contacted back as promised. I left it and used alternative method of advice to solve my issue at that point in time. Last year November 2015 I contacted them again for advice and assistance. I received no feedback, despite of my emails requesting feedback regarding my last discussion with them. In the beginning of January 2016, I informed them to cancel my law on call subscription, due to non existing service delivery. After all one cannot continue paying for a service without deliver of that service. I was informed via sms today that I require to pay firstly my December subscription fee, as they did not deduct it, and secondly my January fee.

I refuse to have any further deduction made from my account towards Law on Call. Not only do they have a dismissive attitude towards their clients, but they want us to pay for their mistakes. Sorry will do. For me it is not about the R55 it is about the principle and the disregards law on call shows the clients. I tried to contact them via email to inform them that I have proof that I have stopped the subscription, email address issued over voice mail was incorrect. At the same time I forwarded the same email to the last email address I received my cancellation form, as they need to surely inform the necessary people that I have cancelled. All I received in return was what as any aggravated client will feel a sarcastic reply "customers end application enquiry only".

Surely if they did the job then I would not need to inform them I am not due for January payment, neither would I have to hold on for 10min to speak to someone. If this is a bulk sms then maybe fnb should rethink their sms wording. I am not paying a cent more towards law on call, not for their own mistake and definitely not for absent service delivery. After more than 20 years being a client of FNB, I have never been so appalled by service delivery, and I am contemplating taking my banking and home loan to a bank that treats their clients with respect and where clients matter.

When I arrived I was never introduced to your new system of taking number from the door. When your staff realized that I realized by myself that I need to have a ticket, then stupid illy she wanted to help. I always trust FNB with money, but not now.

I logged a complaint about Woodmead bank and the manager about a service fee that I’m charged for that I am disputing as I was not informed of the fee. I received a call from Bheki Ngiyani and I was highly disappointed in his service. I got a call from Dima at the First National Bank corporate number on Monday saying she is dealing with my complaint and will get back to me in 24hrs, we are now on Friday and I have not received any call regarding my complaint.

I refuse to pay the service fee as I was not informed of how much it would be, if I was advised of how much the service fee is I would have done online banking, I am disappointed in the service I am getting from FNB and I’m at a point where I feel like moving to another bank now, I want someone who is going to assist me to sort this query out, Dima gave me her word she would assist and clearly that was a lie, I don’t want a call from woodmead branch because they don’t know about customer service.

I applied for a home loan at First National Bank two month ago. Was given approval and all documents was done and signed at Fnb, agents and two lawyers, on the final day last week I received a sms that they decline the loan due to a credit report on my wifes name from 2013 and stated written off on the report, my wife was re trenched and handed in all documents and now after two years she found this out, I personally have a credit card, overdraft and is a premier account holder with good credit score., why can't they do a motivation for me, I don't understand, I pay more rent as I would have pay a bond, I think Fnb corporate office is very unreasonable and even after we have a lawyer to write to them that the furniture store have unlawfully put her name on the report. Fnb could have helped, they could have seen how they can motivate but they just done care for a normal account holder. It is sad that they don't wane help.

On 10/27/15 I made a deposit of 200.00 dollars to my account. I asked for more deposit slips. I told the lady who deposited my check to take the 6.50 out of the check I deposited. She said OK. She did not tell me that they do not receive the money for the deposit slips. I do not use checks only my bank card. So every time I use my card I check the balance at their ATM. I received my deposit slips on 11/2/15. Thinking the lady had already deducted the 6.50. Because of not being informed by her that it would not come out immediately. I checked my balance on 11/3/15. And saw iI still had 17.39 So I spent 11.98. On 11/4/15 the deposit slip money came out because of being misinformed I was 1.09 short for my deposit slips. I received an overdraft letter on Monday 11/9/15. I immediately went to the bank to try to straighten it out and explain to them the only reason it happened was due to the fact that I was not aware or informed by the teller that the deposit slip money would not be removed immediately.

And was led to believe she was already taking it out. had I been given that info from the teller this would have never happened. I have never ever overdrew on any account that I have ever held. I was then told by the manager that it was not their job to inform me and it was my fault. I then said to her once again, "that I told the cashier to take the deposit slip fee out of that check I just deposited and the teller said OK". By her saying OK, to me meant she was deducting the deposit slip money right then. It was a simple misunderstanding. I was told again by the branch manager that it was not her problem and they were not willing to fix the issue. I don't have a lot of money I am disabled going through a disability claim and the only money I have for me and my son is four hundred dollars in child support that I get monthly. Now their try to charge me 12 dollars every 3 days. The 1.09 I was originally over is now 50.09. I don't want to have to let it go to collection. And don't understand how they can treat a costumer so badly it sickens and saddens me.

My original post was regarding not receiving a debit card as of 9/21 after opening an account on 9/01. My card was over-nighted by a different branch as promised, at which time I stopped in my branch ( in Sarver, PA ) to choose a pin # and explained how I'd finally gotten my debit card. I was first told i HAD to wait for one to be mailed to me ( which I knew was incorrect) then..after finally being given the option to choose a pin I was told to wait an hour or so for the pin to be active. Not once during this visit was I offered an apology, an "I'm glad you got this taken care of"....NOTHING! Now...today...October 2, I was left a message by FNB Sarver ( no it wasn't even the manager ) stating my debit card and pin had arrived at the bank and to pick them up at my convenience......WHAT is going on in this branch?!!!! There should be an option for a 0 star rating. ridiculous and frustrating. Afterthought...the entire time I was without a debit card I had to go to the branch and write checks to cash in order to withdraw money from my account because the teller claimed they didn't use withdraw slips......Where's my compensation for my inconvenience?

I access my money in FNB for 3 months now. After they lost my card failed to issue me a new one because they forgot to take down the 4 last digits in the old card. They suggested I open a business account which I did but the consultant who was supposed to give me my card lost it again. They then made me a new card but failed to transfer money from the old card they had lost. I spent the whole night at their branch in Revonia Friday 31st of August, with a consultant who was trying to resolve my problem. At one point in the morning we managed to withdraw R5000 which she deposited back using an atm and I left with nothing. Monday they told me they have failed they will transfer my money to my ABSA acc, today I find out they deposited a cheque which means I have to wait another 7 to 10 days after all this time. I really cannot afford to wait this long, I have a medical condition and its getting worse, I really need this money.

The owner of the house Mr Lodwick Maruping and the majority of Teanong, Tembisa residents were offered the so called low cost housing by the Department of housing and financed by Khayalethu Home Loans and First National Bank in 1990. Condition of the Houses were extremely poor. Houses were just one door house with no proper ventilation, poor indoor toilet with little and no privacy, poor walls construction which caused severe cracks. Mr Maruping Lodwick decided to rebuild the house since the condition of the house was a danger to his family, when it was windy the walls would shake and in rainy times it was just a disaster. He built the house to suit his large family of five kids and wife.

Poor Teanong Community decided to confront the Khayalethu and other related parties and wrote numerous letters to get attention to address their complaints regarding the poor state of the houses, their complaints were not heard at all. They were taken from pillar to post in order to get results but all efforts were in vain.

Teanong Community resolved by withdrawing from paying minimum amount agreed upon in order to draw attention to their complaints after more than ten years of paying on the unsatisfactory constructed houses. There were numerous memorandum which were sent to Khayalethu and is aware of the bad effect it has caused.

In 2010, Lodwick Maruping being hospitalized as he was involved in an accident was in shock to discover that his house was sold by First National Bank Bank. Bank never mentioned or sent any letters demanding/stating that they have taken over from Khayalethu and they are the owners of Teanong Properties. Mr Lodwick Maruping was summoned to court to evict the house immediately after occupying the house for more than 20 years. The sheriff were summoned to confiscate all his furniture outside and most of his assets were damaged and destroyed.

At the moment is sentenced TWO Years in jail since from March 2015 for trespassing the house that he occupied for 20 years. He went many trials with magistrate in Tembisa endeavoring to elucidate the unfair and cruel situation for Teanong residents and his situation. Now, since he is jail he cannot be able to fight back thus the reason I wrote the letter to try get assistance.

This condition has caused major implication in his family, one sad instance is his late eldest daughter who passed on 2014 without home to bury her. All other kids were affected badly in such way that some quit from school and to make a living and to keep friends one of them is a drug addict, who the father took for Rehab until he is jailed and cannot be of assistance to his child anymore.

We plea for him to be released from jail – reason being that his health is deteriorating due to side effects of head on collision accident that he suffered and we also request that the house be re-claimed back to him.

I made a R150000.00 fixed deposit on Saturday 23/05/1015 at First National Bank Stellenbosch with the understanding that I will get 10000 ebuks in return only to find out that it is not so. I apparently did not open the account the right way. to me this is not right. Is my investment not big enough or is this another scam going around.

I'm banking with FNB for the past 10 years,i have a personal acc and a business account. I didn't apply for motor finance for a small amount of R179 000.00. FNB reject my application instead this happens 8 years ago also and ABSA bank gave me a loan,please tel me why. 9 years ago FNB reject my house loan and Standard bank approve, please tel me why. Now FNB reject again and Nedbank approve my application,please tel me why. I was never was blacklisted or on it in my life whats your reason. I have also account with Nedbank, Standerdbank, and ABSA. I will pay up my overdraft with FNB and move my Business and Personal account to other bank. I'm waiting for your response.

Went to bank on Friday 10april. Money was fraudulantly taken out of account. Advised the consultant of all transactions which was fraudulent. Was told manager not in but will be contacted Monday 13april. Did not get a call - went into branch after one o clock . Spoke to customer service which advised that the manager is stil dealing with the query, and that we will be contacted by the end of the day. Husband was contacted on Wed 15 april to come in and to again advise which transactions was not done by him.

Went to branch on Thursday 15april with all the information required. Someone advised him the signatures on the transactions was his signature, but they will give feedback in 3 days. I phone today 22april to find out the status of the query. Was told by Charlene (receptionist) that they told my husband last week that the signatures was his. She told me if he wants to know more that he needs to come in again. We are not allowed to speak to the manager directly, and I am getting very annoyed as we need to pay our debts, and we don't get a positive answer from this branch. If the investigation shows it was us that drew the money, they need to tell us that so that we can get our laywers involve , because the money was not drawn by us. The service at Parow branch cape town is pathetic.

A disappointment when FNB could not give me a referance letter regarding my home loan which is up to date because I did not choose them for my second home loan.

I would like to express my sheer shock n disgust at the service I have received from your institute. I recently had a delightful experience of being short paid at an atm in Ashley , Pinetown. Seeing as it was over the weekend and the bank was closed , I proceeded to go to the nearest branch during the course of the week. To my surprise I was told it would take more than a month to have my query resolved. Further more , I was given the number of the atms department and asked to contact them myself. My friend , who happens to work for a competitor bank , assisted by contacting the claims department.

We were advised that we needed to contact the branch , as they don't deal with customers directly. After many calls , at my own expense , I received no joy or even any feedback. The consultant was never available . He called back after a whole week , to say , he didn't receive any feed back. During this time however , the atms department manager , Debbie , advised there was no escalation to her and only the branch could assist me. For a bank , whom I loyally support , I'm disgusted at the service standards ! Further more , how beneficial is it to have electronic systems , when they do not work effectively. I am not crying over a measly R20. But an amount of R600. I find it miraculous that such an amount could just disappear .

What shocks me even further , is how many other people receive the same treatment and how many customers are being robbed of large amounts daily. Never mind the bank charges, we consent to that , what we do not agree to is : being short changed and receiving slap dash pathetic service , for which we personally bear the cost. The next time , you think of doing a " hi its steve ad ,be sure to advise customers that you make affordable banking for them , by ripping them of during withdrawals as well as making them to the job of incompetent staff.

I have taken an overdraft with FNB however they are not treating me like there valid customer.The agreement was that when I take an overdraft the will deduct the money the day of my pay day which is on the 25th of every month .Know im suprised this month there is moneey that was deposited into my account but FNB to the money.

Why are they deducting the money while its not even month end that is not right and that breaching their own policy ,because irrespective of the money is deposited into my account they were not supposed to take that money .I want that money before the end of today because I had a purpose for it.I want my moneyIf that money is not in my account before the end of today I will go higher to the directors and explained what has traspired you dont treat me well .

I have a mined of switching to the other bank because im not well come in FNB .I =f they do this now what about in future im going to struggle and i can trust them anymore.I want my money.

I entered FNB Selcourt at aprox 12:20 on the 2/04/13 to make a cash deposit for my Son. Being lunch time, one would accept a short wait. A gentleman in the line in front of me VERY politely approached your “new” manageress saying the line had not moved in 15 minutes and that only 1 cashier was available. Most people use their lunch hour to do banking so I understood his concern.

At this, a Mad woman from Bornia (your Branch Manageress) came stampeding out of her office screaming at the client, saying “can’t WE eat! We want our lunch!” She did not stop screaming and the entire bank was witness to this crazed woman who obviously should not be in a managerial position as “the heat is too much for her”.

She continued making a scene as to how the clients are impossible and disrupt their lunch break. At this, she grabbed a staff member and shoved her in the seat to help these “impossible” clients. (Still screaming on and on about eating and a why can’t the clients wait even 15 minutes in a line that doesn’t move! She then proceeded back to her cave still shouting like a menopausal Bornian woman.

A Client opened her door to speak to her and once again, the screaming began. (At the poor bewildered client). 10 minutes later she walked out her office with another gentleman still going on about the clients disrupting “their” lunch. Now, in all my professional life, have I NEVER witnessed such unprofessional behaviour from someone in a public managerial position.

My advice is : if she can’t take the heat, get out of the kitchen and stay out. My guess is, not much will be done about THIS complaint as nothing ever is, is it!

Today I have contacted fnb I’m trying to get the banking details to pay my personal loan back as I don’t bank with fnb anymore. I keep getting told to phone another number after another. When I do get threw to someone they till me that the reference and the amount I had is wrong however it was agreed on that price please assist me with who to contact as my payment is long over due.

To Whom it may concern, I’d just like to share my experience regarding the staff of First National Bank! Firstly I’d like to be apart of this bank so I did my necessary homework and have had my email linked to the recruitment sites, on a daily basis I receive current vacancies according to my resume applicant, twice I’ve received emails stating fnb durban is currently recruiting bank tellers. I was unsuccessful with opening the link from my blackberry as my laptop crashed, being unsuccessful in corresponding to this vacancy I had given First National Bank a call at the Overport branch and Isipingo branch as I was unaware of which branch was recruiting, dissatisfied to say that both ladies I’ve spoken to regarding this vacancy was arrogant and unhelpful.

My point of argument is the service and mannerism that these 2 ladies have, it really doesn’t give the bank a good name, if a person like myself whom needed direction to apply for a vacancy at the bank and got dissapointed with service, how does clients get spoken and helped to? Does First National Bank clients only get a good service and direction to stepping forward? With regret I have removed my email from these recruitment sites as I am offended by these staff members who has failed to help assist me.

Unable to get a personal loan or overdraft facility. I have been banking with FNB for years however I cannot get the service am getting from Nedbank and Capitec bank in regard to getting something like a simple personal loan. I understand the criteria and credit checks that need to be conducted but for a bank that claims to “help you” I have not seen any help from them. Mabye its a bank that only helps if you are in a certain earning bracket! A R1000 overdraft would sarfice seen that my salary has been deposited into my fnb a/c for the last 10 -15 years.

The only reason I have a FNB a/c is because my company using FNB so any transfers from the company to me is intimidate. I might sound bitter but u bet your bottom dollar that I would not recommend FNB bank or any of its products to anyone.

A year or so ago our cards expired. My wife and I went to our branch in rondebosch(cape town) for new cards. Now with the old cards she could draw from my account and vise verse .With the new it didn’t work. I went back and forth 5 times to have it sorted out. I were VERY upset but agred with the floor manager to a letter of apology. After this incedent I never set foot in that branch again(to afraid that I will be let down again). I decided about a month ago to change to the branch in long street (cape town). My wife spoke to the manager and were told to come in one saterday,which we did ,and speak to a consultant.

We were advised to go for the Encore option and agreed to it. We explain to her that our cards should be linked and told her what happened at rondebosch branch. We left with our temp cards and my wife first drew money from the atm which were ok ,but when she swipied her card the money were deducted from my account (accounts were incorrect). In this week we got info that our new cards is ready for collection. I went in on saterday and my dismay the account files were swopped on temp cards.

That’s not all. We spoke to the temp manager (that were on lost week)about how we could invest our money so as to benefit us,and were told that a consultant will get into contact with us and setup time and date when we could meet. I am concidering to take our money elsewhere. I do await your urgent response.

I was persueded through marketing to take an First National Bank cheque card which I did, everything worked well until last Easter weekend when I was trying to draw money and the ATM could not read my card, I tried several machines driving up and down with my car utilizing my petrol. Due to extremely intense need of money I was forced to use an alternative bank (Standard Bank). With regards to the above: I don’t believe I should be responsible for the charges as I was not at fault. All the monies that were deducted from my account whilst I was drawing this past weekend should be reversed back to my account.

I’ve been a member of First National Bank since I’ve started working and I dont want to change now due this matter. I’ve taken my old ordinary debit card which never gave me problems. Your soonest reply to this matter would be highly appreciated, as I will definitely go to Halopeter. Email: lulama.blayi [at] pathcare.co.za

I have rarely dealt with a company so lacking in customer service as the first national bank Card division. If you look at my previous posts, I have repeatedly asked for them to either fix the charges or SUE ME! And heaven behold – I was finally charged R35.23 fee for a SECTION 129123 NOTICE FEE from first national. It is now almost three weeks later and I still have no letter in my possession. How can first national bank be so incompetent? They instead keep phoning me weekly to inquire when I will be paying. PLEASE please please just hand over this account. I have sent mails, asked via the telephone, and still you simple refuse!