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Write for Us AT&T Complaints Continued... (Page 29)
1405+ reviews added so far. Upset? Call AT&T corporate: 1 (800) 331-0500
AT&T U-verse was installed awhile back I now have their cable TV, Internet, and home phone. The person I called in U-verse support told me everything would be okay and it wasn’t being shut down at all. He didn’t know why I received the notice. Then, I receive a notice telling my “special promo rate” was being withdrawn for I had canceled my cell phone with them and that that would drop me below having three products with them – what it took to qualify for the promo. As bad as Charter is here, I’d stick with them if I were a customer. I am seriously considering totally switching back from U-verse after this experience with their “promo rate”.
On Thursday a technician came out to install my ATT U-Verse service. When setting up my appointment with customer service, I was told that the job would take no longer than 4 hours and that I did not need a television for the install. However, when the ATT tech came out he said it would take longer than that and that he would need an extra man for the the install. So he called up another guy and they got to work, he was very nice throughout. I went to the TV store to grab our new flat screen so we could have something fo u-verse, and when I came back the wires were everywhere and nothing was even close to being done. My daughter got home from school almost 5 hours later and it still wasn’t even close. They left for the day promising to come back and finish in the morning. Three days later the u-verse guys finally came back and everything was still messed up, and still not ATT u-verse ready. After almost a week I had my u-verse finally! What a pain!
Be aware of incompetent employees at cellular retail stores of ATT Wireless that are not well trained and/or have the appropriate information to provide consumers. As a 7 year customer, I recently signed up for 2 more years contract and got the new iphone 4G. As previous customer I always paid for phone insurance $5 a month for old cell phone. As I got my new iphone and signed the 2 yr extension and paid $200, I was told by the incompetent store employee that these phones did not carry an insurance plan. Not sure if these are the new business practices used by ATT Wireless to take your money now.
Cingular Wireless has the absolute worst customer service ever. I keep getting dropped calls on my new iPhone4, but nobody seems to care over at good old AT&T! I call the customer service line, and somebody in India named “Joe” tries to ask some questions, what a joke! I go in to the AT&T Cingular store by my house and then I have to wait for an hour just to talk to a real person. Kind of begs the question if a company is so big that people can’t use their service and get things fixed what the hect are people doing using them? But for now Cingular is the only one with the iPhone and I really wanted the iPhone4, so guess what I have to use them as a service!
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