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Write for Us Lowes Complaints Continued... (Page 19)
1019+ reviews added so far. Upset? Call Lowes corporate: 1-800-445-6937
I bought a 42" cut troy mustang on 4/10 @ lowe's in stockbridge,ga. I paid cash for it. They del. it on 4/11 2015. After the driver got it unloaded, I asked for the paperwork & keys. He said he had left the plastic packet zip tied to the mower. Needless to say, the packet was no where to be found [blown off during transit]. This was @1:45pm. He said he would be back by 5pm. I waited till 4pm & called the store & talked to the mgr. [Angela]. She new nothing about any of this & confirmed that it was their driver & that she would call him & find out what was going on. She also said there was no way he could be back here by 5p. I expressed to her that the mower was sitting in the middle of my driveway. I ask her to call me & let me know what was going on & to let me know when I could expect the missing items & told her my new mower couldn't sit in my driveway overnight.
She was to call me back [she never did] so I called her back around 6p & said she was just getting back from lunch & from what she said she hadn't seen the driver & hadn't talked with him so the driver shows back up @6:40 p with my packet. I checked it & there was only 1 key [should be 2 keys]. He told me I could go to the store & get another one. By this time I'm having a hard time keeping from getting upset [but I did]. I called the transportation dept. & complained to them. He said he would check in to it & call me back. I'm still waiting on that return call. I was going to buy some more items from that store.but not now...I still haven't rec. my 2nd key either! This is a good way to lose customers
I asked for a Friday morning delivery on the 10th and setup my schedule to be home during these hours. Around one o'clock I called the store to find out where my purchase was. I was told the truck was running late and that they would call me 30 minutes prior to delivery. The delivery never came. I missed a 2:30 appt. because of this. After several more attempts to get some satisfaction I was told by one of the associates in delivery that they had me scheduled for the 17th. After complaining that the delivery was the 10th I was told that the delivery would be made the following day, Saturday the 11th. Again I set aside my schedule to receive my delivery. Seeing that they missed the Friday delivery; one would expect that the store would get my refrigerator to me first thing Sat. morning. After waiting again for hours, again cancelling appointments, around 1pm I called the store inquiring about my delivery. I was told that they had put it on the afternoon schedule. Why would any business screw up the delivery date and then setup to deliver late the next day. This is the worse customer service I've ever had. The meats that I brought Friday morning had to be throw away, I missed two appointments and messed up days of my days which I had scheduled. I was supposed to be in Charlotte Saturday Morning. What is Lowe's going to do to fix this issue with me. Call the store and verify this. Very much dissatisfied with Lowe's.
Went to Tri County Lows and asked for someone to help us with new wood TREX for my deck. There computers were down so they told me to go to Colraine Lows. So my wife and I went there. They had a computer that worked. I told them what I needed and they proceeded to draw up a deck. Not what I wanted. I have a deck. Just need to change the deck and the rails and have a new set of steps made up. Not hard you would think. So they do all of this like its a new deck and then he tells me well I really don't do this so I will give to someone Monday and they will call you and give you a price on what you need after they fiqure it out. No one has called. So you lost a 3000.00 dollar plus deal. Manards new exactly what I wanted and got it done. So I just wanted you to know about this.
On Friday 4-10-15 my husband and myself bought a dishwasher for my birthday 4-11-15, to be delivered on that day between the hours of 11am and
2pm. The driver was to call before arriving. On that day 4-11-15, which by the way was my 50th birthday, we received a call from the driver @ approximately 11:30am stating that they would be there in 45minutes. At about 2:30 we still had not seen nor heard from anyone. So we called the store to see where they were. We were informed that all deliveries were going to be made between 11am and 2pm, it was already 2:30. So we explained that the driver had called and not arrived, so she said she would call the driver and have him call us back. No calls for 2hrs. So we called again and got the same answer. Two more calls and 3 more hours later we got a call from the driver stating that he had delivered the dishwasher and that we were not home, so he left it on the deck. (we do not have a deck, and not only were we home, but waiting.) We told him that he must have delivered it to the wrong address. We had an argument that I apparently did not know where I lived, that he had delivered to the address that was labeled. I had to scour out neighborhood for my dishwasher, which I did find, at a neighbors house, and not even a close neighbor! Thank goodness for honest people, they could just have easily taken it inside and claimed they never saw it.. What I really liked was that when I spoke to the driver again, he still claimed that he delivered it to my neighbors when I clearly had the correct address written down!
Apparently dishwashers can wander off. At not one time did anyone believe us, call us in a timely manner, apologize, or treat us with any courtesy at all. Great way to spend my birthday! By the way this was at the store in Brewer Maine. I'm not a huge complainer, but I have never been treated so rudely in my entire life. ( I will share this story to whom ever will listen, and I like to talk.)
The managers in the Jacksonville ,AR store are the worst. last year I needed countertop paint that the store could no longer carry but could order it. They were required to order 2 cans I only needed one but had to buy both instead of them putting one can on the shelf and selling it I had to buy a can I did not need. the Managers best deal was to take off 10%. Still did not need the extra can. that was last year. Last year I had been looking for the deep crimson red azaleas, found them at lowes. I bought 7 of them. I came home planted them when they bloomed this year they were pink not the red that the tag said they were. Again I called the manager he wants a receipt and for me to dig them all up and bring them in. I am sure you value your time, well so do I. I have shopped ad Lowes for many years but I have to say driving a ways and going to Home Depot is looking good. I bought them at your store , planted them, now he wants me to produce a receipt from last summer and did the pinks ones up and bring them in. Thank you for your consideration in this matter. I am just tired of their attitudes.
Went to Lowes in Montgomery Alabama on 4-06-2015 .On the way into the store a older lady ask if I could help her load some bags of top soil on her car, that she had been waiting for 20 minutes and no one would help her. I did load her soil for her and in the process of loading my 78.00 dollars of flowers and other stuff, I help four other ladys load stuff on there carts and help them put in in there autos.i told my wife that when I needed a work out all I had to do was go to Lowes and help folks load there autos.
So I told myself I would never go to that store again and would just go to the one in Prattville Alabama, I did with the same results. Service sucks. It seems like all these so call employees are always in the back of the store doing something when they are needed up front to help CUSTOMERS. Do I think this complaint is going to make a difference . NO Do I have the option of going to another store? HOME DEPOT. I will finish my garden with HOME DEPOT stuff
I needed Lowe's to service an $800 samsung dishwasher showing 1E errors. They send me to some A&E services. I ve got scheduled for a month later, the agents that came didn't know what they were doing, they raised the temperature of my hot water to dangerous level. They didn't get it done. I finally have to call Samsung who came and changed the sensor. Don't waste your time with Lowe's . Go directly to the manufacturers.
I am a small contractor and president of the local habitat for humanity org. On 4-4-15 I visited the Bedford va. store for items for habitat. After collecting the items I needed I proceeded to contractors counter, this is where our credit card number and tax exempt status is store. When I got to checkout the young lady had no idea where our folder was due to it being stored under one of the employees file cabinet drawer.After considerable amount of time some lady found the folder only to be told our tax exempt was not valid.
This is the third time in six months this has occurred.After nearly an hour had passed and no success I told the assistant manager to just charge me the tax and we could check on it on Monday.During this time the young lady helping me went to help three other people so after another fifteen minutes I threw the folder down said im out of here. My biggest concern is why would you put a teenage girl in contractor sales that has no idea about building materials. This is not a isolated case. Why would you not have someone with at least a little building experience in this area.I buy many thousand dollars a year at this store and this is the reason I know its not a isolated case.
This store seems to employ more teenage kids than any place I have ever shopped.You guys better hope a home depot doesn't come to this area because your store will be in deep trouble.Seems like you could have some of your knowledgeable teenagers if that's what you employ be stationed in contractor sales. This store pulls people from anywhere in the store to fill a spot only and certainly not to help the customer. I will buy only what I have to from there until customer service improves.Thank you for your time
Last week I sent an e mail complaint in regard's to the rude lawn care area employee at the Lowes in Greer SC. he walked by me as if t did not exist to interact with his dealer, as stated before I am not paranoid or making this up. would like a response is all. the date I was there was 4/1/2015 next time I visit lowes and I see this individual I will leave. thank you hope to hear from you.
On March 21, 2015 we went into Lowe's 0205 to look at carpet for our new home. Travis the asst mgt was helping us through the process of getting set up for having our home measured. We were very satisfied with his knowledge and professionalism of this process. We stressed that we would be closing on our home on April 8th and asked if that would be a problem to have it put in right afterwards before the furniture was moved in the home. We were assured that wouldn't be a problem. We then paid for the measuring (mileage) and put deposits down on the carpet samples we took home which was right at $209.18. On March 23rd a representative called to set an appointment to measure the home on March 28th at 2:30pm. We also showed up at the same time with our interior designer when Chris was there on the 28th to ask any questions which we might have for him too. At that time he stated he was not only measuring the bedrooms that we wanted to replace the carpet in but also the whole home and they would have it for us if we wanted to do any other rooms. He also said after he got all of his "tweaking" done on the schematics of the home and measurements we could have our own copy of them and could pick it up at the store when we went in. We were still very satisfied at that time also.
On March 29th at 1:33pm Sean from the Lowe's Store 0205 and left a message stating that there was a problem with creating something with the measurements and that the vinyl would have to be a separate transaction. I couldn't figure out what he was talking about vinyl, since that wasn't what we wanted. So, I immediately started trying to return his call at 1:40pm. I was transferred numerous times to different departments over and over again. Disconnected a couple of times and then was told to do Ext 4814 which was no help. I called back to speak with management and was never connected to them either. This went on for over an hour until my frustration got the best of me and decided that someone will end up calling me back sometime. Not at all impressed with that day of dealing with Lowes 0205. On March 1st a young man named Alex called me to address that the measurements we ready for us to come in and get things set up. Stated again that the vinyl would have to be a separate transaction..... I told him that we were not getting vinyl from Lowe's because Travis told us in the beginning that the installers do not prepare the floor or tear up the old vinyl..... So that wasn't what the measurements were for. I said that my partner and I would be in that Friday the 3rd on our day off to get the estimate for the carpet we decided to go with in the bedrooms.
On March 3, 2015 James and myself arrived at Lowe's 0205 around 2:15 pm to get things set up for estimate and installation. We went to customer service to return the carpet samples to get our deposit credited back to our card and back to flooring we went again. There we were met by Alex which told us we needing to pay again for a carpet measuring since they did a vinyl measurement. At that time I told him that we already paid $155 for measuring for carpet and I would not be paying again. He said the "system" has us put in as a vinyl measurement and for that we must pay to set up for a carpet measurement. I again explained that Travis set all of this up and we discussed that Lowe's doesn't prep the flooring for vinyl so that wasn't even an option we considered since the house we are buying has old vinyl glued down in it already. Also explained that we put 2 deposits down on carpet samples and didn't even have vinyl samples since that wasn't an option. Alex said it would be another 48 hours before he could have access to the carpet measurements then and we needed to come back at that time. I then said that Sean had called me Sunday the 29th and I spent over an hour trying to return his call to no avail. So he called Sean over to speak with me about the confusion. At that time Sean came to the flooring dept and said that I would have to come back in 48 hours when they got the measurements for carpet and I needed to pay again.
I repeated everything again to Sean why this wasn't even an option since we already paid for carpet measurements. Also I said I was on the phone for over an hour trying to return his call Sunday when he left a message. He said with a sarcastic tone that he didn't even work Sunday and didn't know how I got a call from him. So at that time there was three associates standing there... Alex, Tammy and Sean. I asked all of them if Sunday was the 29th and we all agreed that it was.... So I pulled out my phone and placed it on speaker for all of us to hear that Sean indeed left me a message on that day he said he wasn't there. Sean acknowledged that was him and at that time he just walked off stating he was not dealing with this! I told Alex and Tammy that I needed management to come and speak with me now and if Travis was in the store for him to come too. Carol showed up and I explained the whole thing over again.... She said there was no way to get it until 48 hours. I insisted that wasn't acceptable and something needed to be done since I had already been lied to by Sean, orders all messed up and we drove from Alva which is 75 plus miles away. So Carol got busy calling and investigating what the mix up was and who was responsible. During that time around 3:45 or 4:00 Travis shows up to confirm everything we said was the way it was ordered. So Carol found were Travis did put in the order March 21st for carpet Not vinyl measurements.
So another wait... Around 4:45 Alex brought us the supposedly the correct schematics of our home, which was not to pick out the quality of what carpet in what bedrooms. So again another wait... At 5:15 Travis came with the right one and we proceeded to choose what quality for what bedrooms. So at 5:30 or sometime he took it back to the back to be figured. During all of this time of waiting and stressing out about how a company could be so unprofessional in handling a situation we had the associate Tammy wanting to discuss her legal battles with the Harper County Kansas police dept and district attorney. Wow... What a truly Good Friday that this was turning out to be!!! At 5:40 we left to go check out carpet at another store while Travis was to figure carpet prices. Finally we got a phone call at 6:15 saying it would be Monday before they could get it to us. We asked if we could come at least get a copy of the schematics of our home since Chris (the guy that measured) said we could and we paid for that too. We were told no. So 4 hours of total hell was what we really paid for to get treated this way.
My fiancee called to check up on the status of application he filled out for your company in Evans GA and was met by a rude and condescending operator. The operator refused to give her name and told him that "If she was interested in hiring you she would have called you. She doesn't accept calls about status." Then promptly hung up without a good bye or any kind of sign off. I called to check for myself if she had this type of attitude with everyone and I was given the same treatment. I found her behavior and treatment of us unprofessional, unacceptable, and emotional disturbing. Is it her place to try to make that kind of statement? Is it her place to make a person to feel that they are unworthy? I believe that a retraining on professionalism on phone etiquette is required for this person and to let her know what she is allowed to say to a potential employee or customer. Its this type of treatment that truly makes me and my family reconsider if we want to do business with your company.
Brought my troy built push mower that I bought in September of 214 due to it not starting (only used it 5 times before it became winter). Was told it would have to be sent off but they only ship items on Thursdays. Was told they would call me to see if I wanted it fixed after they told me the price and what the problem was. Well that never happened. I was called about a week and a half later and was told your mower is finished and back at the store and ready for pick up. I went to pick it up this past Saturday and it was $74 repair because they said it was just dirty in the lines and the carburetor and that is not a warranty issue.
My problems are as follows. They didn't call me to see if I wanted the repairs done. If it was an older mower I would have said no and bought a new one. The worker at the Lowes in Newnan, Ga. didn't know how to scan anything and had to keep asking. There was a note not to completely lock down the handle screws so I could fold the handle down to fit tin my car. My screw was hand tight but the other was completely screwed down. Asked customer service for someone to bring a pair of pliers or wrench and waited 20 minutes and no one showed up. then someone in the parking lot had some pliers so they unscrewed it for me. By this time about 45 minutes passed and still no Lowes worker. The mower had been left outside and it rained on it because the bag with the paperwork was full of water. my mower stays in my garage at my house. I Finally get home and the mower is making a loud cracking noise like something is rubbing or hitting something so now I have to go back again.
Terrible warranty/fix process and also lazy, lazy, lazy workers. Customer service making jokes with each other and talking about what happened the night before or about what happened to friends. Oh and by the way I went here about 3 weeks before that with a gasket for my shower head. The rubber gasket was leaking and the Lowes worker told me just go down there and match it to the washer board until you find the right one then look in the bags for it. Not I will help you it was go do it yourself and he walked away. I have became a loyal Home depot customer now due to all this crap. Unfortunately now I have to take my mower back and naturally its going to be my fault even though I haven't used it since it came back from the Lowes shop.
I bought a kitchen through lowes at springhill fla.,I paid over 13000.00 for this kitchen,the contracter they used did a very shoddy job,the moulding under the cabinets are loose,they failed to put quarter round under the cabinets.they were to replace a light switch for us,they did ,it did not work,they have been out twice,it still does not work.the baseboard moulding was not caulked,nor cut properly,once there they tried to charge us extra for work that was in the contract,we went to shane the store manager of the springhill fla. store,and he stopped that.they also had an employee that stole items from our house tools,broom etc.I have talked to the head of install sales at the lowes store in springhill fla.,he said we have to continue to use this contractor,because its a contractual agreement,that I have no choice or say in the matter.iI thought lowes policy was to have a satisfied customer,but I now know that I was wrong.
I had a new water heater installed on 3/25/15. I took a pic of the horrible mess they left at the ceiling but I guess I am not able to attach the pic. I was charged 600.00 an hour for the installation of the water heater and I am so disappointed on the shotty work that was done. They left a big hole showing when all that would have to be done is to get a larger diameter plate that the vent feeds through! it looks awful and I don't like the idea of being able to see a hole in my ceiling. At 600.00 an hour I expect a better job than that. Am I going to have to live with this hole in my ceiling or is Lowe's going to take care of this mess. I already had to agree with them cutting out my box that was attached to the floor and while that was holding my old water heater on so now I also have a chunk of floor missing under the heater.
You have an commercial on tv to sign up for a chance to win 4 tickets to the NCAA final 4 games in 2015 however when you type in Lowes.com/Teammates on the computer there is no where to sign up for the contest. Very disappointing!
I has an issues with the install of my counter tops from Lowes in Jefferson City TN. Placed a complaint they said would follow up and get back in contact. They did said going to make up for it and compensate us and would need to know what could do and was going speak with the store manager and called back once and I missed the call and not call since. Such bad Management for customers.
I went to Lowes to buy curtain rings due to that's where we started buying them. They had 1 box, so I asked about when the next shipment was going to come in. The lady said that was all they had and they were dropping the line, but she looked on line and they had 8 boxes in Pocatello Id. I called and talked to them and the gentleman said it would be easier if I would go back to our Lowes and pay for them and have Lowes send them on their truck to Twin Falls Id. I went to customer service and told them what I was told. The woman said she had never heard about doing it this way. She went to her boss and he said they would not due it due to it being done away with and they would not do it on such a small purchase. Lowes lost a customer and if they continue to do business this way they will not be in business long.
In the second week of December, 2014, I purchased a shower door that was not in stock, so I bought the door and the sales representative advised me that the door would arrive at the store on December 29, 2014. I live approximately 20 mile one way and arrived at Lowes on the 30th day of December to pick up my shower door. The sales representative stated that the door was not delivered yet and she stated that this will take at least two months to come in and did not know why I was told the door would be in by December 29th. I left the store and came back in the middle of January of 2015, the sales representative stated that the door was not in and both times they never looked for the door just in the computer.
I came back the third time and the same sequence occurred. I received a call from Lowes store in Ruston, Louisiana in January asking me how my service was with my shower door. I advised them that I never received my door and they told me it was not in. The representative from Lowes stated the door was in. I received a call from Antonio (service manager) and he asked me about my service. I explain that I was not too happy with the service and the run around I was getting. He told me to ask for him when I come to pick-up my shower door up next time. I went to Lowes to pick up my door and I asked for Antonio, he was at lunch so I told the service clerk that I ordered a shower door and needed to pick it up. She advised me that my door was not in stock yet.
I advised that Antonio advised me it was in and she advised that it was not. I asked for a service manager and waited approximately 15 minutes. I asked her again and she stated he was with another customer. I left and stated I will be back to pick up my shower door due to I had a prior engagement I could not be late for. The fifth time coming to Lowes to pick up my shower door, I was advised again that my door was not in, I advised her that it was in and was called several times (3) by Lowes representatives on how my service was with my shower door. She then told me it was in and that she was calling someone to pick it up and bring it to the exit doors.
I advised her that I was going to my vehicle to load the items I purchased at Lowes that day and would be waiting at the exit doors for the shower door in my vehicle. I loaded my purchased items for that day and drove by the exit doors to load my shower door. I was there 10 minutes; I went back in the store and asked the service clerk if they were getting my door, she stated they were. I went back to my vehicle and waited at the exit door. I waited 20 minutes with no contact, I went back to the service clerk where I observed my door on a dolly in front of the service desk and both employees were talking about an off work experience laughing and cutting up.
I observed the service clerk texting on her cell phone; I asked her that I was waiting outside for my shower door? She stated no, you have to sign for the door. I asked her why you did not tell me that prior to me waiting 30 minutes for my door outside. She just looked at me and said you have to sign for the door. I finally received my door after 5 attempts and very poor service. I am a loyal customer of Lowes and this is unacceptable service, this is not the first time my service was extremely horrible. I also got to see the employee’s underwear that loaded up my shower door because his paints were down below his waist. I have a daughter and this is not the things I want her or me to see when I go to a retail store to purchase items. I’m very disappointed in the quality of service that I’m accustom to at Lowes and seriously considering finding another business to fill my needs for consumer products.
I have spent over $10,000.00 dollars in the last 8 months in the Lowe's in Sierra Vista. Most was in the since April of this year. I purchased kitchen cabinets and countertops, remodeled two bathrooms, purchased all my kitchen appliances, refrigerator, stove, dishwasher garbage disposal. I have purchased 65 boxes of vinyl flooring at $48.00 a box. I purchased all my valspar paint to paint the complete interior of my home.
I went to buy a freezer and asked for a 10% discount which would have been a whopping $18.00 and the management Todd and Chris both refused to give me a discount even though their on the floor employees were aware of how much I have purchased and tried to explain that to their management. They stated that they were not authorized to give a 10% discount unless I found the item for less at "Home Depot".
I cannot believe that Lowe's would not authorize their management to make a common sense decision and lose a customer for $18.00. How do you get a hold of the Lowe's complaint department other than make a phone call?
I have a lawn mower i bought last may did not use until aug. i call aa lawn mower repair person to come out my home inWatertown NY found out the mower has now spark to it and is leaking oil does not work at all i wanted to replace it with a better model which the sales man was trying to help me do the store manager heard about it left the store in cchrge with the ass Manager and he sent me on a wild goose chase lol I was on the phone to corp for three hrs i am exhuasted I am 67yrs old and went though a terrible day .I have over the yrs spent so much at the lowes here and in Jacksonville Fl where I lived b efore i moved here .I wanted to up grade to a better lawn mower I begged someone to help me . To be read a form letter . i will go to the Governors office i will not rest untill somone care thank you for reading my complaint Natalie Chasin 315 681 6187
Bought a generator 2 years ago ever sence it was new it would not start or it started hard took it back 2 times last year and was told all was good. End of the year it would not start took it into them and they could not find any information on it so it sat for 3 weeks till i called them. When i called i was told it had no warrenty and had to get it fix on my money so i called the company and was told it was still under the two year warranty and should be fix for no charge. So after a week of this thet send it to some shop and now they tell me it had bad gas in it and the carb had junk in it and i had to pay $65.78 to get it back i told the guy who they had fix it the gas was only 4 weeks old how could it be bad he then tells me that gas is like milk it goes bad in 4to 5 weeks. WHAT KIND OF BS IS THAT. So now the storre tells me well it is something we do not carry we only got them because we needed them when all the power went out and we do not have to stand behind the warranty MORE BULL SH** so what can you do for me
I was in the store and I overheard to women talking. They looked in my direction but did not offer any assistance. Her name was Lisa and she was talking about her and a guy in the garden department dating. She said she knows she is breaking company policy by dating "Eric" but she can not help herself. These ladies were totally ignored me. When I approached them for help they walked off. This happened a week or so ago. I will never shop at the Marrero Lowes again. I had my grandkid with me and was disgusted at the type of conversation I over heard and at the level of service provided.
many times i have been to lowes looking to purchase and or find out information about items that are or are not in stock and can never find anyone in the department to help .I live in blasdell new york buffalo area and frequent lowes in hamburg new york and never have any luck with a person willing to help in .its like nobody works there or they are understaffed .how do you expect to sell anything with service like this is beyond me .and when i finally happen to find someone they hardly know how to use a computer and end up telling them how . finally i get tired of people who are so poorly trained i walk out and go to home depot where i know someone will look for a customer and help them with whatever it is they need . you need to look into this poor service and fix it or fix those who are running the store .you lost a sale from me and am almost certian i will not go back because of the lack of service in this store .and please ive noticed many people saying the same thing as i am standing around or looking for help this is not good for your bussiness period ..
I went to Lowe's Home& Garden this afternoon to shop some garden supplies. I was lo0king for some garden seeds I spent few minutes looking for it in frustration I look for person in charge of Home & Garden.
He told me by CORPORATE decisions from Charlotte to moved it away from the vicinity were all the plants, fertilizers and other garden supplies., It was moved to an area where people shop for hardware, electrical, and other materials nothing to do with Home & Garden.
In my view and other Lowe's loyal customers it was the dumbest moved made by some smart ASS Manager from your headquarter. Please move it back where people shopping for garden supplies can see it immediately.HOME DEPOT DON'T DO DUMPED MOVE LIKE THAT.
On 6-30, 2012 I drove hundreds of miles after a storm that hit South Jersey to locate a generator that my family needed to survive aftermath of the storm. My daughter and I finally located a Lowe's in Delran, NJ that had 2 generators left. One was a 5500 watt and the other was a 6000 watt Troy Built, which I bought @ exactly 16:13:57 that day. I got the generator home and used it for a couple of days with no problems. Next time we needed it was during the resent Super Storm Hurricane Sandy. Before starting, I checked out the oil level and had to top it off then preceded to run it for almost a day, when I noticed the house gradually powering down. I went outside and checked the generator and noticed it had stalled out. Then went and checked the reason for failure since this is what I do for a living. Only difference is, I've been an factory auto technician for the past 34 years. First thing I checked was the oil and it was a little low again. Took about a 1/2 quart. Then I continued to evaluate this generator. When trying to start the machine, (note: it did not make any abnormal mechanical sounds), but I noticed the lack of compression. I thought maybe the valve these Briggs and Stratton engines use during start up, was stuck open and not allowing for combustion. So next I removed the air cleaner and that's when I notice the pleated air filter with an expandable metal backing. (Note the filter was dry but pleats were semi folded over and in an {S} shape and bowed towards the carburetor). I thought that was strange but then I noticed the filter had no reinforcements like the better filters do. I examined the expandable metal and found two spots where the mesh wore from vibrating against the carburetor shield. One spot the size of a quarter and smaller size next to it. Obvious since the rest of the metal was brittle where the missing pieces went. Into the engine. Next I checked the compression and there was none. At this point I thought that there probably was an internal issue, possibly a valve. Next thing I did was call the local Lowes. The manager there said bring it back and he will give me another generator since it was new and only used 2 times. I brought the generator back, waited almost 2 hours to only learn the unit was out of any warranty and they needed to send it out for repair. About a week or so later I got a call from the shop (Altaquip) who diagnosed the concern. They stated they needed an approval for repair and it would cost me $862. I said, "WHAT"? They said the engine was run dry of oil and broke a connecting rod with no mention of the filter situation I already know about. I said in no way this was my fault and NO way am I authorizing that repair especially since I paid $699 for the whole generator. I stated my case to the management at the lowes where I live in Egg Harbor Twp, NJ and they told me to contact Troy Built to see if I could get any assistance? I am frustrated with this situation. I used it maybe 3 days total. Please can I get some resolve? Not happy! Thanks, Ed Ref# from Altaquip D6498881863
I have many complaints: You never have what I want when I need fasteners. You only stock the fast moving items in little four packs, and they are all made in China. I usually pass you by and go to the local fastener store. They always have what I want and at less than 20% of your price. Not 20% less, 20% of your price. You place little to no concern for the safety of your customers. You clog the sidewalk with mowers, BBQ's, and tractors so that your customers must walk longitudinally in the main driving lane. And most of your customers have small children with them. What are you thinking?
I suppose if a few customers are run over you won't really notice it in the revenue numbers. Poor merchandising! My wife and I went to look at new kitchen faucets. The display's are all up high and the cartoned goods are low. This is not the type of think I'm going to buy if I can't touch it and feel it. I'm surprised you are that dumb! I'll do somewhere else. In case you are wondering which Lowes I'm talking about my zip code is 98208. We still have a few good full service hardware stores in the area but they are further from my home. I'll just have to make a point to go there instead. Good Luck Lowes, Im sure Jimmy Johnson and the Peoples Republic of China appreciate you!
Today I went into the Lowes Store in Chillicothe Mo, to the Plumbing Department. I spoke with a man regarding a S0lid Brass Work Horse Strainer. I told the man that I had to replace the item before because the strainer bottom was broke and the inside drain had tarnished and turned a gold color. I had orginally bought the double set, that also included the garbage disposal drain and cap. It cost $ 54.00 .
One of sales associates at that time recommended that I get just the strainer set to replace the broken one and he gave it to me at no cost. Today, I was looking for help on how to handle the same situation as it has happened again, the strainer has broken and the drain has tarnished. I explained this to the plumbing associate. I explained to him that I have already paid a plumber $75.00 to replace the items.
The associate asked me if I used bleach in the sink? He didn't seem to know how to handle the problem. He advised me to go up front and talk to the head cashier.
I went to the head cashier and she didn't know how to handle the problem either. So she went to the ASM, Ron and according to him, he called the plumbing associate and the plumbing associate told him, I said that the drain was discolored.
The ASM was very angry with me. His face was beet red and I said, "I can see you are angry with me". I said, "I don't want any trouble ". He then yelled at me and said, "I'm not mad at you". "The person who gave you the strainer was just being nice to you, there is no lifetime guarantee on this item."
Please note on the outside of the package it says, rust proof, tarnish free finish. Won't corrode or discolor. On the inside of the packaging it states, If this Kenney product when used for its intended purpose fails to give the complete satisfaction return to place of purchase for a free replacement of the same or similar item. The ASM Rob behavior was uncalled for.
I did not get my problem resolved. Perhaps I would of bought another suggested item that didn't break so easily and corrode. Potentially he lost a sale and possibly customer. I'm a good customer at Lowes. A few months back my husband and I inquired about a trailer that was for sale outside. The only one left was the one with a taillight broken. We needed a trailer and we asked if they would discount the trailer. They said, NO!
We were fine with that and asked could we order one and the sales associate didn't have the time of day for us. He said, "It will take about 4-6 weeks before you get it. I called the store in St. Joseph and they had the same one so we drove 50-60 miles to get it. Chillicothe Store lost a great sale there. Bottom line is we are not people who are trying to get over, or get something for nothing. I really don't appreciate being treated that way.
dTheres are things I do like about the store in Chillicothe. There are good associates who will go out of their way for you. I especially appreciate ASM, Pam taking the time to listen and her wanting to help solve the problem. Thank you, Pam.
Where/when: Owasso, Oklahoma Lows on 3 November 2012 around 10:30 â 11:30 AM
Two major problems: 1, Allowing long term parking in the loading area and unacceptable rude attitude and poor customer service from an employee/cashier who works the Contractors Desk; who would not even acknowledge there is a problem.
Around 10:30 AM I arrived at the Owasso, Oklahoma Loweâs and parked IN THE LOT close to the Lumber entrance/loading area. As I walked in I noted several vehicles, mostly pick-up trucks parked in the loading area with no drivers or occupants in or near any of them. It took me quite a while to do my shopping but when I needed to load my truck, all the SAME vehicles were still there, unoccupied, totally blocking the loading area. I spoke to one of the contractor desk personnel saying, âyou all need to do a better job of letting people know they should not park in the loading area while doing their shopping, now I have no way to get my purchase loaded in my truckâ. His answer was sarcastic and he responded. âthey just like you are doing their shopping,â. I said, âNO, I park in the lot until ready to load so that I donât block others from loading, that is as it should be, you should be advising customers not to park here until ready to loadâ. Instead of offering to help me get loaded or getting someone else to help or at least acknowledging there is a problem, he instead looked at me like how dare I expect him to do anything about it and then he walked away. Boy, if I had the authority I would have fired him and maybe whoever his manager is on the spot! That is not how you treat customers, especially seniors! Understand, when I said I had been shopping for quite some time and the same vehicles were still there, this was at least 40 minutes (probably much longer). You see, when I went inside besides looking around, I had to walk all the way to the other end of the store to pick up a bag of pea-stone, also to hardware for 8â and 12" spikes, also outside TO FIND a cart (plenty of carts outside but none inside) to load wood on, then selected and loaded numerous 8 foot pressure treated 4âx 4âsâ on a cart, did some more looking around then had to wait in line at checkout before exiting and finding the same vehicles still blocking the loading area. I also witnessed several other customers working hard at maneuvering their purchases past the parked vehicles down the slope to the parking lot to load. A huge safety issue where many accidents are likely to happen because of allowing long term parking in the loading area!
I know and like many of the employeeâs at Loweâs, but this contactor desk employee needs training or employment where he doesnât interact with customers. I do not have his name, but I can go get it if you'll take this complaint seriously. Also, if I canât load my truck without hassle because of people being allowed to park long term in the loading area Iâll just go elsewhere for my needs.
We were pleased when Lowes built a store in Inverness, Fl. It was closer than their competitor, but after years of spending lots of money on various projects, and many frustrated returns, wasted trips because , either they were out of a product or they just didn`t carry an item.........night before last( 12/4/12 ) I opted to buy an electric chainsaw at Lowes rather than driving to a more distant store.
The folowing afternoon i attempted to use this brand new Poulan 3-1/2 hp saw on a tree limb that had fallen close to our driveway. this saw ran approximately 20 minutess, about 8 cuts and quit, the motor would run, but the chain would not turn. That evening i returned the saw and requested to talk to a manager at the " returns" counter. when the manager finally arrived I asked him for a store credit to compensate me for the need to return an inferrior saw and the lost time and aggravation.
His response was that they were willing to refund my money( no kidding) but nothing else. I replied that I didn`t think that he cared about customer satisfaction,to which he replied that he was sick of dealing with "people" like me, and he stormed off to his office, or whereever that door led to. With his response I have vowed to never step foot into another Lowes store, and if possible, i will share this event with anyone considering shopping at Lowes. Not only is this particular store poorly operated, but obviously this manager is disrepectfull.
I've been a loyal customer of lowes for over 35 years and thought i was dealing with an american company. Today 9-6-11 i called the customer service number and got a female in india. She could barely speak english and i could not under stand what she was trying to say. She could not understand my question (complaint). I finally ask her to transfer me to some one in the U.S. After she kept asking me for more info i again told her to transfer me to someone in the U.S. She finally did. That person could not answer my question (complaint) either.
I instructed her to cancell my credit card as i would no longer be a loyal LOWE'S customer. I will still go to lowe's for small items because they close, but for anything over $10.00 i will go elseware. When i deal with an American company i expect to deal with an American company, not somebody in India. We had purchased several appliances from Lowe's in the past. Nothing prepared me for the range purchase mishaps. The sales person was helping two customers at once. She was so unprofessional that we could not tell who she was speaking to. We were told that the range we wanted was out of stock, but there was an "out of the box" range in the back. We were told to call and speak with the manager regarding the condition and price of the "out of box".
After 6 phone calls, 4 different stories; from they didn't carry the range, to there is one in box, we purchased the stove. The stove does not work properly. They sent out a repair person who told he had been to see a total of 4 people with this particular stove over the last several weeks. None of the stoves worked properly. Why sell bad product Lowe's?
I purchased a brand new Maytag Washer and Dryer in November 2010, I purchased the 4 yr warranty with it. The washer broke Dec. 4th, 2012. I called and they sent a service man out. He said it was not fixable that it was the mother board and it was not cost effective to fix. I spoke with the warranty department and they said they were going to reimburse me for the washer, they gave me a return authorization number as well. Then two days later I get a call from the service company, they said that Lowes talked them into fixing it so they ordered the part and it will take a week to come in. So because Lowe's does not want to back up their warranty they are going to go through hoops to try to fix it (when the service guy said it wan't fixable) cause me aggrevation in the meantime. I spoke to Darlene, Lacey and Fran (supervisor) in the warranty dept. and no satisfaction, I spoke to Devin in corpoarte and he assured me that the store mgr would call me within 24 hrs. still no call so I called corporate back and they switched me back to the warranty dept. It's Dec. 11th I still have no washer, no money and Lowes thinks I will be a happy consumer. Wrong! I am canceling my Lowe's Credit Card and will never shop there again, nor will my family and anyone else I talk to. I don't care if I have to go an hour out of my way, I will not shop at Lowes!!!
We tried to buy paint and the lady behind the counter said she could not create the color we wanted (even though we got the paint sample card from Lowe's). We went another day and the lady (a different one) mixed it right away with no problem.... A couple of weeks later we went in to order some wallpaper border. The same lady that gave us the problem about the paint said we could not order after 5:00 p.m and that we had to come during the week before 5:00. (This is almost impossible with our work schedules). So we picked out some border that they did have and we were told they were out of stock. She said we could take the product number to the front desk and they would place the order for us. We were told at the customer service desk that they would call us when it came in (probably 3-5 days). They also said we had to pay for it then. We asked if we could wait until the order came in and they said no. We had to pay then. 9 days later we got a call from someone asking how our experience was when we picked up our border. We told them we had not received our border and had not gotten a call yet that it had come in.... She said "Oh, well it is in and you can pick it up anytime." The next day (Saturday) we went to pick it up and no one could find it. After standing there waiting for 30 minutes, I finally asked them to just call us if they found it. On Monday after no call, - we went back to the store. We were told they do not "hold" the product at customer service since it was not a "special order" and that it had evidently been sold.... This is absolutely unacceptable. We paid for the product 3 weeks ago and no one can find our order.... I want a complete refund and will NEVER go to this store again.... They are the most irresponsible, careless and unproffessional crew I have ever dealt with.
lowe's was suppose to deliver a dishwasher to me on Jan, 14 2013. my husband was going to be home, but his work hours got changed. he called lowe's and let the same person we talkd to when we ordered the dishwasher. he let him know the situation and gave him my work phone , so they could call me and i would go home and meet them. the driver never got the number. they delivered at 9:00 that morning .
i called the store at 9:45 to let them know i needed a half hour to get home. she (the operator) was going to let the driver know this. obviously she didn't do that, because she would have known they had already been there. i called again at 12:45 because i hadn't heard anything. i told her they were going to deliver it in the morning.
she said morning could be until 3:00. Really!! she was going to call the driver to see where he was. i gave her my work number , which they should have already had, she was going to call me back. that never happened. i got a call at 2:45 to tell me to reschedule. they tried calling (home phone) and nobody answered. they didn't have my work phone.
my husband called to find out what was going on and the person he talked to before, forgot to relay the message. my husband has to go to Sioux Falls to pick it up because we aren't going to take a chance of this happening again. we will no longer buy anything from them.
if that is how they communicate with each other, we will be going else where. we have to find time to go get this , when it was told they would deliver it. there mistake not ours. we are done with Lowes
Maytag complaint number is 1-800-905-9505. My refrigerator decomposed and since I have warranty I scheduled for someone from AYE factory service to come out and service my refrigerator. They were suppose to come Monday but they did not. I took a day off from work this day. I called them that Monday afternoon and they tell me they will come Tuesday. The same thing happened Tuesday. They did not show and I took a day off of work to wait for them.
When I call on Tuesday afternoon Willy and Martha from the spanish department. They tell me that when they called to confirm the appoinment that Tuesday someone told them they did not need the service. Willy and Martha tell me that they must have dialed the wrong number.
This excuse is not good enough for them to have canceled the appointment. If they would have asked, "Who am I speaking with" and the person would not have been Leticia Sanchez, they should have understood they were speaking with the wrong person. I hope you understand this.
They could not. I dont know if AE factor service is just a fraud, charging for warranty and then not giving the service. They could not give me an email to file a complaint. These customer service representatives were rude tried to treat me like as if I was an idiot. The world does not work on excuses. I will also send a copy to the Better Business Bureau.
I am sure if I did not pay you on time you would report me to the credit bureau. They also made me give them all kinds of information before they could attend me. But I had all receipts and could answer the thousand questions they asked before they could attend me. This is a bad representation for AE factor service. I am upset and disapointed.
I will also send a copy to Lowe's. These two reps said they recieved my information from Lowe's trying to put the blame on Lowe's. This is not true since representatives from Lowe's have called me before and they do not have my telephone number incorrect. Lowe's called me several times when they delivered the refrigerator therefore they have my number. The number I called to make the service is 1-800-905-9505.
Leticia Sanchez
We went to Lowe's on Nov. 9th at 7:30AM to buy a new garbage disposal and get it installed by Lowe's. I asked if we could get the service quickly since we have company at our home. Brian Baldwin tried to get service that day, but no one ever called us. He told us we would hear from the Service Dept. within 48 hours. It was 56 hours before any one called and three days after we bought the appliance we got serice. Rick did a great job of installation. When I called my Lowe's #2767 the mgr. quickly referred me to a Scott who said he would check with Lee who sets up service and he promised to call me back. Now 4 hours later still no call. I think $125 for serice that took 25 minutes could have been scheduled sooner and would like an adjustment on the cost since they did not get back to us in 48 hours as told. It is a two way contract. Thank you.
Went over to Lowe's in Norwich NY to pick up a electrical box which was out of stock a week before the service person in electic department had told us we could up grade our 100 amp box with a 125 and they would be in the following week so went over to pick one up today got there an didn't find the one which had been recommended so ask for the service person by name. waited for about 20 mins and was ask if we had been helped during this wait by two other employees we told each who we were waiting on and both had called him.
after the last call another service person from electrical came over acting like he was agravated to have to help us he was very short and some what sarcastic when we told him what the other service person we had talked to said he said the guy was wrong and we could not use that box . He was not willing to listen or even check with the other person we had told him about , At this point we were thinking either one of them knew what they were talking about so we left the store and the whole attitude of this man had made our shopping at Lowe's that day over.
Would be nice if all the employees actually knew some thing about the department they are covering. makes us wonder about the other departments now maybe some real training is in order and also some attitude ajustment is in order they need to at least act like they want to help. Totally disappointed in this store.
I always thought no matter how long you had an item still unsealed in the original carton and have a receipt for it that Lowes gives a store credit. I guess at age 67 I am from the old school. I did not realize when I purchased an outdoor fountain for $90.95 I only had 90 days to return it. I kept this fountain in its original box in my closet as I was keeping it for my son for future use. I realize I have had this item for close to two years but I always believed Lowes stands behind their product refunds or credits and I now know that's not the case. So I'm a fool for purchasing this item not knowing store policy like thousands of others in the past. And, maybe it's just my age. The fountain cannot be used here so I guess I'll have to have my son place it on craig's list. I won't be dealing with Lowe's anymore and when I do shop I have learned not to buy in advance so I'll be able to get my money or credit. Buyers beware on a store's refund policy.
went to lowe's bought paint to paint bedroom..hired painter to paint bedroom...ran out of paint..went back to lowe's for more paint...did not match ..when it dried it was darker...went back to lowes complained..gave us paint had to go to morristown to get it...and did they care we had to pay painter more money.....plus gas back and forth..to lowe's and gas to morristown...sorry we mixed it wrong just doesn't get it.. painter sure didn't except that..so what if we had to pay him for 2 days instead of 1....i guess home depot will be getting our business or wal-mart...lot of ppl i am sure would like for us to come to their store..since we are painting all the rooms in our house....hope you will respond... ernest and mary wolfe
I filled out an application on lie. UGh. and to my surprise about 90 days later I got a call for an interview. They wanted me for a nursery position. NW Hwy store Garland/Dallas Texas. i thought to myself great. I went in for an interview and there were several other people. She was going to interview them for different positions. Great. She handed all of us some pre interview paperwork that we had to read and sign. Here is the deal.....
It ask the question, have you ever been convicted of a felony. They are supposed to go back in Tx 7 years on your history. But if you say no you are a liar and they will not hire you. If you say yeas they will not hire you. Now to set the record straight to everyone who says I am just a bad guy listen to what happened. When I was 23 years old I was a passenger with my brother and sister in law in a very tiny datsun pu truck.
We were returning from a pistol range when 4 people in a 4wd pu ran us into a ditch and the truck flipped twice. All of us got out of the truck with minor injuries and the truck sped off. After a few minutes the other truck came roaring up and 3 guys and 1 girl jumped out all with baseball bats. I was a 1st drgree black belt in 2 martial arts but smart enough to realize out numbered is out numbered. I grabbed my pistol and fired 3 times in the air.
Understand this was between sherman and Melissa Tx back when no one lived out there. They headed for the hills. 2 days later I got a call from my sister in law that the police called her. So I went to sherman and they showed me that 1 bullet actually came down and struck the truck 3/4 of a mile down the road and went through the top of the roof and into the seat. No one was injured. The odds of hit striking a truck moving 60+ mph was astronomical. But it happened.
I had to plead guilyt to Criminal Mischief over 1500 wich is a 3rd degree felony. I never spent a day or night in jail and got 10 years probation. But when the history is pulled up it says Agravated assault with a deadly weapon. That is the way Texas law is witten. But lowes will not look any further than that. Neither will any other employer even though Lowes says they will only go back 7 years. So they lie about their hiring peractices.
By the way I am 55 years old not and my only other violation was having a missing mud flap on my left rear wheel well on my pu truck. $320 fine.
Today between the hours of 2 pm and 4 pm I select an item I wished to purchase and carried it to the checkout in the garden dept. Before I even reached the checkout counter the checkout girl told that had better have a sticker on it. When I got to the counter low and behold it did not. Then she told me I would have to go back and get the number. I said okay set the item I intended to purchase against her counter and walked out. I do no take orders from cashiers. If that's the new attitude and policy of Lowe's I will not do any further business with this compandy. The Lowes store in question was in Crestview, FL. The item I was going to purchase was an ABS general purpose tub. What if anything is Lowes willing to do to retain me as customer.
I went to your store, store 1659, yesterday because I wanted to get the hardware to hang a 60 lb. mirror. A young man by the name of, Nathan, assisted me. He was charming, imaginative and sold me all the wrong items I needed to hang my framed mirror.
The wire he sold me does not crimp and cannot be tied. I mentioned mirror wire but he said this product he recommended would work just as well. I trust the Lowe's service people; they are suppose to know how-to do projects, right? Well, that was a waste of $5.20 and a big waste of time (Item 348151 or 348161, unclear on the receipt, but it is galvanized if that helps)
The safety brackets I hesitated on but I have to tell you, Nathan is very persuasive. I mentioned D-rings but he didn't know what those were and neither did I, but I did read on the HGTV website, I needed D-rings. He showed me a picture hanger kit but no way that would work on a 60 lb. mirror. I told Nathan there is thin plywood on the back and just a little bit of the frame is showing. How was I going to pound the little nails onto the frame and backing when they are not even? Well, Nathan said,"This is a very delicate thing." So, I went along with it and those safety hangers/brackets are not going to hold and I spent over an hour pounding delicately to get all 6 of them attached to the back of the mirror. I needed D-rings!!! Another waste of time and money--$11.88 to be exact. (Item 127495)
And the screws and anchors are just too big and bulky to hang anything on them. I cannot use them but I opened the box and tried it because Nathan said, use these, they'll work great and I won't have to worry about finding studs. Another waste of time and damage to the wall at the price of $3.28. (Item 326632) You are kidding me? A purchase of $21.73 ( with a $1.37 in tax
included) and not one item was worth the money or the hours of work to hang this mirror. I trusted your company to have people there who will help me, not sabotage me. You need to train this young man. He is a great salesman but he knows nothing about hanging framed mirrors.
I want an apology. I lost nearly 22 dollars I don't have to simply throw away. I cannot return any of the items because I trusted the knowledge of a Lowe's employee with this project. Can you resolve this situation monetarily for me? I feel cheated, I used up hours of my time and money taking advice from a really nice young man who steered me in the wrong direction. I have to admit, I am furious.
How can I ever trust another Lowe's employee to help me with a project in the future; I just don't think I trust your store
anymore although I am on the fence with this issue as I have had wonderful people in the past help me successfully.
Please let me know if you can assist me today.
Bought it. Beautiful. Leaked from day 1. Reworked it and silicone and caulk and even fiberglass repair kit. Still leaks. It is in the design. Hate this thing. Poorly made and Lowes puts in out on display like its royalty. Also, every review at their website says this shower is a pathetic joke, wish I had read them before I bought it. Just once I wish Lowes would stand by what they " promise ", I dropped off a snowblower for repair. Was "promised " I would get in back in about 7 days. Ok, so 7 or 8 or 9 days later, you would assume that the work is done and ready for pickup.
Well, I called 5 days after I dropped it off to see how the repair is going and I'm told that it hasn't even gone out for repair yet. As a matter of fact, it isnt going out for repair for 2 more days. I should be able to pick it up on or about the 25 th. Of the month....( 14 days after I dropped it off ). Letme say this, I don't care that it will take DOUBLE the time "promised"... I care that I was , mislead at best or lied to at worst.... This is strike 3 for Lowes. As I type this, my Lowes credit card is going through the shredder and I am going to re- new my HomeDepot card..... THE END
We were in Lowes on Sat. March 16, 2013 to buy a couple of boards and legs for a swamp cooler, when we reached the front of the store to check out the only registers that were open were self serve. We went to the counter and started to proceed with our purchase and we had a problem with the check out, we couldn't find anyone to help us take care of the issue no one in sight, we ended up leaving our purchase and going to Home Depot. If you are going to go to complete self serve you should make the public aware of this and you should have an employee in the area to help your customers, as for me I'm finished with Lowes you won't get anymore of my money or business.
I went to the Lowes Store in Sevierville, Tennessee, to buy a case of male and Female 20amp 250volt, plugs. there were several types of male plugs in 20amp , but there were no 20amp female plugs, I asked a lowes employee where they were at and she said they had discontinued some of the products, she called a store Manager named Tim to come back and see what they would have, he came to the isle, was very rude, said they were discontinued and if the City wanted any they could go to Home Depot up the hill across the road. Thats what I did, I buy several thousands of dollars of products for the City of Sevierville Water Dept each year, I will move all my business to Home Depot and will tell the other departments of the City what happened and to move their business also if this is the way Lowes now operates.
Purchased a lawnmower from Lowe's. This lawnmower is a 26 HP riding lawnmower that is less than a year old. Bought the best most comprehensive warranty they had. Lawnmower has been constant problem. Tried to cut my grass 9 days ago and it would not start. Called Lowe's and they came pick it up to "repair" it. Well it had caught on fire in the electrical area .
I want a new lawnmower. But anyway, they choose to repair this one. I called yesterday and it is sitting in the store and never even left to go to the repair facility. I asked if someone could cut my grass which is Now rediculously tall. They've had to cut my grass before because this lawnmower was broken. She said that she would see and get back to me. REALLY???
I witnessed on more than one occasion the store manager Ray at store 2401 buying beer and then drinking it in the lowes parking lot then returning to work. i personally think this is unacceptable. The lady Kathy in the same store, in the paint department treated me with no respect and was using vulgar language and called me stubborn and asked me if i was ignorant. im not sure but maybe i was asking too many questions but all i wanted to know were the answers to my questions about the paint that i didnt understand. most of the people there are great but these two really are surely not professional.
my delivery was not on time .I paid for deliver and installment and was not satisfied .They left my 80 year old mother merchandise outside since they cannot install it . I'm highly upset with what these arrangements were i think it is bad business for lowes, and i think that someone needs to be aware of how there clients are being treated by whom ever they installers are please do your homework on these installers because they make your business bad. My family and friends on facebook agree with me back to home depot we go and i'am considering a refund if that's how you guys do business. I'am also contacting the BBB for futher notice. My mother looked out her door allnight trying to watch her merchandise what ashame why did'nt they put it inside the house.
Bought paint from Lowes and got 2 gallons of weathered oak. Painted back of house and needed more paint, so went to get 2 more gallons and it was a completely different color. after having to repaint the whole side of the house to match went and got a 5th gallon which ended up being the original color we started out with and now have to waste paint, time and money to fix it. Whatever policies they have on mixing paint needs to be fixed because it's wasting peoples time and money. Started out only needing maybe 4 gallons to paint the house and now by the time we are done we will have gone through 6 gallons of 39 DOLLAR PAINT!! One would think when you order THE SAME COLOR it would be mixed THE SAME COLOR EVERY TIME. How many different shades of weathered oak is there? Come on people get it right. How many times do we have to go over each part of the house we paint just to make the colors match...turned a 2 day job into a week job just going back and forth and back and forth with each gallon of paint mixed a different damn color. THE SAME GUY mixed our paint TWICE and both times was a different color. You people at lowes reading this? come to the house and look at this crap. It's worthless and we are never spending $39 a gallon again on Lowes paint. Should have stuck with WalMart. 1315 s brite springfield mo, come look at this crap
On Sunday 11-04-2012 I went into lowes to order doors, since someone had already came out to measure, and the service at lowes in shawnee is terrible first I was the only customer, and he seemed to have no idea what he was doing. Then after ordering doors and storm doors, 4 total, there as a problem with the size, and he advised he would call the mill on Monday, and call me on that day to give me the information on possible other doors. Well no call of course, then I find out the person that was to call me was off for the next two days, so he knew he was going to be off the day he was supposed to call me and he promised. I called for the manager of course they can't be found, and then I ask for the district manager and they gave me a number and lowe and behold it was a bad number, what a joke, how many other go to lowes and have this problem. It is not like we did not have money or was trying to get a special discount, we just wanted some doors installed. Terrible service, managers have no idea what is going on, and there is no one to call and complain to, so go somewhere else in my opinion. John Eickhoff
On November 30, 2012, I placed a special order for 18 pieces of Wall Empress for a price of $8.63 each at the El Centro, CA Lowe's Store #2550. On December 6, 2012, I received a call that my special order had arrived and was ready for pick-up. At approximately 11:00 a.m., during my lunch break, I visited Lowe's Store #2550 to pick up the items. After waiting approximately 40 minutes for the order to be given to me, I had to return back to work so the cashier apologized for the wait and told me that she would have the order ready for me in the front so that I could pick it up later that day. I agreed. In the afternoon, I returned to the store to pick up the order at approximately 4:00 p.m. Again, I waited for roughly another 40 minutes for the order to be delivered to me, since it had not been left ready for me to pick up as I was told earlier that day. As I checked the order for it to be correct, I notice that more that more than half of the pieces were either broken or missing a piece. I spoke to one of the managers by the name of Tanya and told her that I needed those pieces as soon as possible. She said she would call the vendor to arrange for the pieces re-ordered to get here as soon as possible. She also told me that I would get a call the following day from either her or the employee who took my order. The next day, I did not receive any call from either.
On December 10, 2012, I again visited Lowe's Store #2550 to inquire about my order. After one of the employees investigated what had happened to my order, she contacted the vendor and informed me that the pieces were not in stock and that the vendor could have the available until January 8, 2013. Since I am remodeling my home for the holidays, I told her that I could not wait. I asked her if the pieces that I had previously seen on December 6 were still available. She checked and had the pieces brought to me by the store manager, Mr. Chris Jones. I looked through the pieces for several minutes and due to my urgency of finishing my home's remodeling for the holidays, I had no choice but to accept them. I asked one of the employees if I would get them at a discounted price. Mr. Jones was contacted by the employee and informed me that he would give me a 10% discount. Due to the extensive damage of the pieces, and the fact that I had gone through a very disappointing experience with Lowe's customer service, I believe that a 10% discount was not enough to mitigate the bad experience. Furthermore, I don't believe that a 10% discount is enough to retain business. I suggest that the employees should receive more training on how to address these type of situations promptly, follow up with the vendor and inform the customer, and a the store manager should be more persuasive to retain business and maintain customer satisfaction at a high standard.
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