Lowes Complaints Continued... (Page 20)

Bought a generator 2 years ago ever sence it was new it would not start or it started hard took it back 2 times last year and was told all was good. End of the year it would not start took it into them and they could not find any information on it so it sat for 3 weeks till i called them. When i called i was told it had no warrenty and had to get it fix on my money so i called the company and was told it was still under the two year warranty and should be fix for no charge. So after a week of this thet send it to some shop and now they tell me it had bad gas in it and the carb had junk in it and i had to pay $65.78 to get it back i told the guy who they had fix it the gas was only 4 weeks old how could it be bad he then tells me that gas is like milk it goes bad in 4to 5 weeks. WHAT KIND OF BS IS THAT. So now the storre tells me well it is something we do not carry we only got them because we needed them when all the power went out and we do not have to stand behind the warranty MORE BULL SH** so what can you do for me

many times i have been to lowes looking to purchase and or find out information about items that are or are not in stock and can never find anyone in the department to help .I live in blasdell new york buffalo area and frequent lowes in hamburg new york and never have any luck with a person willing to help in .its like nobody works there or they are understaffed .how do you expect to sell anything with service like this is beyond me .and when i finally happen to find someone they hardly know how to use a computer and end up telling them how . finally i get tired of people who are so poorly trained i walk out and go to home depot where i know someone will look for a customer and help them with whatever it is they need . you need to look into this poor service and fix it or fix those who are running the store .you lost a sale from me and am almost certian i will not go back because of the lack of service in this store .and please ive noticed many people saying the same thing as i am standing around or looking for help this is not good for your bussiness period ..

On 6-30, 2012 I drove hundreds of miles after a storm that hit South Jersey to locate a generator that my family needed to survive aftermath of the storm. My daughter and I finally located a Lowe's in Delran, NJ that had 2 generators left. One was a 5500 watt and the other was a 6000 watt Troy Built, which I bought @ exactly 16:13:57 that day. I got the generator home and used it for a couple of days with no problems. Next time we needed it was during the resent Super Storm Hurricane Sandy. Before starting, I checked out the oil level and had to top it off then preceded to run it for almost a day, when I noticed the house gradually powering down. I went outside and checked the generator and noticed it had stalled out. Then went and checked the reason for failure since this is what I do for a living. Only difference is, I've been an factory auto technician for the past 34 years. First thing I checked was the oil and it was a little low again. Took about a 1/2 quart. Then I continued to evaluate this generator. When trying to start the machine, (note: it did not make any abnormal mechanical sounds), but I noticed the lack of compression. I thought maybe the valve these Briggs and Stratton engines use during start up, was stuck open and not allowing for combustion. So next I removed the air cleaner and that's when I notice the pleated air filter with an expandable metal backing. (Note the filter was dry but pleats were semi folded over and in an {S} shape and bowed towards the carburetor). I thought that was strange but then I noticed the filter had no reinforcements like the better filters do. I examined the expandable metal and found two spots where the mesh wore from vibrating against the carburetor shield. One spot the size of a quarter and smaller size next to it. Obvious since the rest of the metal was brittle where the missing pieces went. Into the engine. Next I checked the compression and there was none. At this point I thought that there probably was an internal issue, possibly a valve. Next thing I did was call the local Lowes. The manager there said bring it back and he will give me another generator since it was new and only used 2 times. I brought the generator back, waited almost 2 hours to only learn the unit was out of any warranty and they needed to send it out for repair. About a week or so later I got a call from the shop (Altaquip) who diagnosed the concern. They stated they needed an approval for repair and it would cost me $862. I said, "WHAT"? They said the engine was run dry of oil and broke a connecting rod with no mention of the filter situation I already know about. I said in no way this was my fault and NO way am I authorizing that repair especially since I paid $699 for the whole generator. I stated my case to the management at the lowes where I live in Egg Harbor Twp, NJ and they told me to contact Troy Built to see if I could get any assistance? I am frustrated with this situation. I used it maybe 3 days total. Please can I get some resolve? Not happy! Thanks, Ed Ref# from Altaquip D6498881863

Today I went into the Lowes Store in Chillicothe Mo, to the Plumbing Department. I spoke with a man regarding a S0lid Brass Work Horse Strainer. I told the man that I had to replace the item before because the strainer bottom was broke and the inside drain had tarnished and turned a gold color. I had orginally bought the double set, that also included the garbage disposal drain and cap. It cost $ 54.00 .

One of sales associates at that time recommended that I get just the strainer set to replace the broken one and he gave it to me at no cost. Today, I was looking for help on how to handle the same situation as it has happened again, the strainer has broken and the drain has tarnished. I explained this to the plumbing associate. I explained to him that I have already paid a plumber $75.00 to replace the items.

The associate asked me if I used bleach in the sink? He didn't seem to know how to handle the problem. He advised me to go up front and talk to the head cashier.
I went to the head cashier and she didn't know how to handle the problem either. So she went to the ASM, Ron and according to him, he called the plumbing associate and the plumbing associate told him, I said that the drain was discolored.

The ASM was very angry with me. His face was beet red and I said, "I can see you are angry with me". I said, "I don't want any trouble ". He then yelled at me and said, "I'm not mad at you". "The person who gave you the strainer was just being nice to you, there is no lifetime guarantee on this item."

Please note on the outside of the package it says, rust proof, tarnish free finish. Won't corrode or discolor. On the inside of the packaging it states, If this Kenney product when used for its intended purpose fails to give the complete satisfaction return to place of purchase for a free replacement of the same or similar item. The ASM Rob behavior was uncalled for.

I did not get my problem resolved. Perhaps I would of bought another suggested item that didn't break so easily and corrode. Potentially he lost a sale and possibly customer. I'm a good customer at Lowes. A few months back my husband and I inquired about a trailer that was for sale outside. The only one left was the one with a taillight broken. We needed a trailer and we asked if they would discount the trailer. They said, NO!

We were fine with that and asked could we order one and the sales associate didn't have the time of day for us. He said, "It will take about 4-6 weeks before you get it. I called the store in St. Joseph and they had the same one so we drove 50-60 miles to get it. Chillicothe Store lost a great sale there. Bottom line is we are not people who are trying to get over, or get something for nothing. I really don't appreciate being treated that way.

dTheres are things I do like about the store in Chillicothe. There are good associates who will go out of their way for you. I especially appreciate ASM, Pam taking the time to listen and her wanting to help solve the problem. Thank you, Pam.

We were pleased when Lowes built a store in Inverness, Fl. It was closer than their competitor, but after years of spending lots of money on various projects, and many frustrated returns, wasted trips because , either they were out of a product or they just didn`t carry an item.........night before last( 12/4/12 ) I opted to buy an electric chainsaw at Lowes rather than driving to a more distant store.

The folowing afternoon i attempted to use this brand new Poulan 3-1/2 hp saw on a tree limb that had fallen close to our driveway. this saw ran approximately 20 minutess, about 8 cuts and quit, the motor would run, but the chain would not turn. That evening i returned the saw and requested to talk to a manager at the " returns" counter. when the manager finally arrived I asked him for a store credit to compensate me for the need to return an inferrior saw and the lost time and aggravation.

His response was that they were willing to refund my money( no kidding) but nothing else. I replied that I didn`t think that he cared about customer satisfaction,to which he replied that he was sick of dealing with "people" like me, and he stormed off to his office, or whereever that door led to. With his response I have vowed to never step foot into another Lowes store, and if possible, i will share this event with anyone considering shopping at Lowes. Not only is this particular store poorly operated, but obviously this manager is disrepectfull.

I purchased a brand new Maytag Washer and Dryer in November 2010, I purchased the 4 yr warranty with it. The washer broke Dec. 4th, 2012. I called and they sent a service man out. He said it was not fixable that it was the mother board and it was not cost effective to fix. I spoke with the warranty department and they said they were going to reimburse me for the washer, they gave me a return authorization number as well. Then two days later I get a call from the service company, they said that Lowes talked them into fixing it so they ordered the part and it will take a week to come in. So because Lowe's does not want to back up their warranty they are going to go through hoops to try to fix it (when the service guy said it wan't fixable) cause me aggrevation in the meantime. I spoke to Darlene, Lacey and Fran (supervisor) in the warranty dept. and no satisfaction, I spoke to Devin in corpoarte and he assured me that the store mgr would call me within 24 hrs. still no call so I called corporate back and they switched me back to the warranty dept. It's Dec. 11th I still have no washer, no money and Lowes thinks I will be a happy consumer. Wrong! I am canceling my Lowe's Credit Card and will never shop there again, nor will my family and anyone else I talk to. I don't care if I have to go an hour out of my way, I will not shop at Lowes!!!

lowe's was suppose to deliver a dishwasher to me on Jan, 14 2013. my husband was going to be home, but his work hours got changed. he called lowe's and let the same person we talkd to when we ordered the dishwasher. he let him know the situation and gave him my work phone , so they could call me and i would go home and meet them. the driver never got the number. they delivered at 9:00 that morning .

i called the store at 9:45 to let them know i needed a half hour to get home. she (the operator) was going to let the driver know this. obviously she didn't do that, because she would have known they had already been there. i called again at 12:45 because i hadn't heard anything. i told her they were going to deliver it in the morning.

she said morning could be until 3:00. Really!! she was going to call the driver to see where he was. i gave her my work number , which they should have already had, she was going to call me back. that never happened. i got a call at 2:45 to tell me to reschedule. they tried calling (home phone) and nobody answered. they didn't have my work phone.

my husband called to find out what was going on and the person he talked to before, forgot to relay the message. my husband has to go to Sioux Falls to pick it up because we aren't going to take a chance of this happening again. we will no longer buy anything from them.

if that is how they communicate with each other, we will be going else where. we have to find time to go get this , when it was told they would deliver it. there mistake not ours. we are done with Lowes

We went to Lowe's on Nov. 9th at 7:30AM to buy a new garbage disposal and get it installed by Lowe's. I asked if we could get the service quickly since we have company at our home. Brian Baldwin tried to get service that day, but no one ever called us. He told us we would hear from the Service Dept. within 48 hours. It was 56 hours before any one called and three days after we bought the appliance we got serice. Rick did a great job of installation. When I called my Lowe's #2767 the mgr. quickly referred me to a Scott who said he would check with Lee who sets up service and he promised to call me back. Now 4 hours later still no call. I think $125 for serice that took 25 minutes could have been scheduled sooner and would like an adjustment on the cost since they did not get back to us in 48 hours as told. It is a two way contract. Thank you.

My husband I purchased a freezer from Lowe's in Tiffin, Ohio on Jan. 24, 2015. We had second thoughts about the purchase due to problems with delivery on a past purchase from Lowe's, so we decided to cancel it. We told the manger, Steve, why, and there was absolutely no concern on his part, he seemed almost happy to cancel it. Not what you'd expect from a manager, most of the time they don't want to lose your business. They said the refund was issued. I saw the amount in my bank statement as "pending"... a few days later it went all the way through and was taken out of my account. I called Lowe's and spoke with "Rick", who was very dismissive and said "it's your bank's problem, not ours". I called the bank and sure enough, they did NOT see a refund issued. I called back and Rick stated well I don't know what to say, it's your bank. I called the Lowe's customer service and spoke with De-An, who was very helpful and apologetic. She forwarded me a copy of the refund issued so I would at least have that. I am still waiting on the refund and feel it will be resolved, but the attitudes from the managers in the Tiffin Ohio Lowe's is terrible. It's too bad they see customers as nuisances instead of the reason they have a paycheck. In the end I will never purchase another thing from Lowe's. And with the large number of home improvement stores readily available, that is easily done. So far Menard's seems to rightly feel that Lowe's loss is their gain.

I have been trying to get the carpet I ordered since in Oct. 2014. The guys have been good. Very helpful. But the supplier of the carpet has been terrible. First there was a ordering mistake. Human error. I will forgive, that happens. 2nd, my carpet which was .79 cents a yard starting out, has since gone down to 43 cents. I do believe after all he mistakes and wrong ordering, and supplier issues. I believe I should get a huge upgrade and free carpet. I do believe your computer needs a major upgrade so everyone can know what is going on. Not just one person and I have to depend on them to be there. There are others that know of our situation. But if you could possibly put it all in the computer, so I don't have to explain myself to 5 different people. I usually buy off the rack because its much more simple. I was not ready for the carpet at the time. Now, I am overly ready. I have been told by your associate that they will make it comparable, but I will end up paying more. This has not been a pleasant experience. And I really don't want another apology. I just want my carpet. Debi Chaffee It said my name would not appear. Sorry associates, I want you to know who is doing the complaining. And the complaint is issued towards the Ludington, Michigan store.

I charged $1696.07 on LOWE credit card. I explained to Chris manager of home improvement that material was not good. White roof material washed away. I showed him receipt,he refused to take empty bucket even though it is written 7 year warranted. I am very disappoint with the product.

I purchased a Storm Door and was told the order was cancelled and then was given a longer waiting time. Never, got a call back from the store about the arrival I had to call myself. I was given the number of the installer for me to contact him myself. The level of professionalism that I was given was not satisfactory to say the least. I did contact Customer Service on last evening to give a verbal complaint. Thank you.

I went to Lowes on the Carlise Pike in Pa. to purchase a 14K generator with an install. My first vist was to get a price on the unit the rep. was very helpfull the second visit was to get an estimate appointment for the install. The rep. fumbled for about 20 minutes and then told me that he could not do it he had to contact one of the ladies that did the appointment setup. After 15 more minutes he said he could not contact her he would have her call me that day. I received no call and waited till Sunday after church.

I and my wife went back to the store and told the girl at the des we had a complaint and she called a manager. No one came she called again and another fellow came out of the office. I told him it had at thime been three weeks and all that happened. He told me that at this time of the year if it is not $1000.00 or more they really do not want to bother with it an the lady that took care of this was on vacation but he would have her call me. I wanted to let this go and it has been about three weeks but it does not seem towant to let me go. I have purchased tons of items through Lowes and I have never been so embarrassed and belittled before.I dont how you are going to stay in runnig if this is the way things are going to go. I got someone else to do the job they are really to have my $6000.

I went into Lowes yesterday and purchased an oil filter, 4 cycle oil, and 2 packs of blades for my lawnmower that I purchased in March of 2011. I purchased an extended warranty for 3 years with this mower. The warranty also states that I would receive 25% off , including sales tax on select preventative maintenance parts ( including batteries, belts, blades, filters, oil, spark plugs, and tires.) Please see section under maintenance Reimbursement benefit for riding mowers in the pamplet. When I went to purchase this and gave them my extended protection plan, they told me that they “thought” it did not cover this. This went through 7 employees of lowes before a gentleman decided to just go ahead and give the 25% for the oil and filter only. Then gave a 10% discount on the blades. Lowes gave us the pamplet to take with us. I stated that we have always used this and why are we not able to now. We never received this pamplet when purchased the lawnmower. I went to my car and read the pamplet. When I found section that stated this I went back into the store to show them this. The assisant manager, Jesse, came to the counter and said that Lowes DOES NOT reimburse for this. He said you have to call the 1-888 # and send them the receipt and they will send you the discount. He was very rude.. He said he has worked at lowes for 8 years and in all his 8 years they have never done this. I told him I just used this last year. He said no, they have never done this. He was calling me a liar. When I took the pamplet back I ask him what his name was and He said well I have worked at this lowes for a year and 1/2 , maybe they do things differently at other stores. His entire attitude changed when I asked his name. I went back to my car and called the 1-888 # and spoke with James. he said that I was correct , they were suppose to have taken it off in the store. He even spoke with his supervisor. Now I have to mail my receipt to Lowes PO Box inorder to get my money, Its not even about the money. Its about the way I was treated during the entire process. I called back to lowes this morning to speak to the manager and I got Jesse. ( the same person I spoke to yesterday.) He said he was the assistant manager which is just like the store manager and he could help me. I told him i spoke to him yesterday and I need the manager. He started again on the same thing. I told him I called the 1-888# and they told me the same thing I had told him. He still would not listen. I told him to read the pamplet. He would cut me off when I tried to talk. For him to be an assistant manager he needs more training. LOTS. I shop at lowes alot and I dont know if I will be going back after this experience. Just horrible. I am an easy going person and things don’t bother me that much, but this was just ridiculous. Why after going through 7 people doesnt anybody know.. Is it lack of trainning…

I purchase a stove and microwave and paid full price for my merchandise to be delivered and install.First of all it did’nt arrive on the day i was promise . It was finally delivered on 04/11/13 the stove was install but they did’nt install my microwave which i paid two seperate fees for installment, I ‘m very disappointed because my microwave was not properly delivered or install they left my microwave outside in the yard still boxed up my mother is 80 years of age she lives along and they left her having to get up and look out the door allnight and day to make sure no one would steal her merchandise. I’m highly upset i think that my 1100.00 dollars was not appreciated at lowes and from being in marketing my self i no people, service, profit is the number 1 rule in retail.

My washer broke down a month ago. I called the lowes company stating that I believed I brought the washer eight years ago, but I brought a warranty with the washer, and it had broken down and I needed there help in receiving another one. I was then told by the appliance department in lowes in Madison heights va that they only keep things for 5 months, and that you only brought a 5 year wannanty so you are out of luck. Call George’s applicance and they might fix your dryer.

I felt like an idiot after that phone call so then I emailed info@lowes.com with complaints because I really need a washer, but my emails were left unattended. So then I spoke with lowes customer care yesterday, and let them know what was going on, and how no one would give me the time of day from lowes. Lowes store manager Christopher Delaney spoke with me on the phone very rudely and told me the only thing that they could do for me is 10% off another washer.

I informed them to check there receipts because I had brought a washer and dryer and the same time and when my dryer had bite the dust that I had no problems getting my money back, and it was on a receipt that I had to sign to get the money last year. And I also informed them that to call Georges applicance in Lynchburg because they had come to my home twice to try to fix the dryer that was under warranty last year. Georges applicance told me that they had come to my home Nov 2011 that lowes informed them that I had brought the washer and dryer in 2010 that it was still under warranty.

I informed Georges applicance thank you for telling the truth. I proved to lowes that I was telling the trurth. I never heard back from lowes in Madison heights. I told Georges appliance that I could take them not believing me but treating the way that they are doing is just wrong. I need a new washer. Mine is under warranty. They found out the truth, and they are still avoiding me. I wrote twice to custcare@lowes .com because they service and customer care stinks. I been treated like a liar, and like I was crap. I pay a lot of money to lowes in appliances. I am on a limited budget. Right now I am renting a washer from hometown rentals in Madison heights va because lowes will not give me the time of day. I would like the payments that I had already made to hometown rentals back. Two payments of $15.99. I would like a new washer that works. I would like someone at lowes to treat me with respect. Stop the crap my life is to short. Call George’s appliance and they will tell you the truth. Lowes in Madison heights contacted George’s but they never worked out anything with me. I need a washer one that works. I was not asking anything from lowes except that they help with with the piece of crap washer that does not work. I have documents in black and white that I am telling the truth. I have it were I have complained about lowes on twitter. I hope and pray that I get a washer that works for a long time from that company.

My last straw was people including the manager all I can do for you is to give you 10% OFF on a washer, and treating me like I the biggest liar in the history of the usa. I need help asap. With respect. I need a washer that works. I need my money back from where I had to rent a washer, because no one at lowes in Madison heights thinks that my business is worth the time of day, or I am worth the time of day. Let get this issue resolved quickly. Thank you.

I was trying to buy a storm door on Sunday, Feb 3. The doors were located on the end of the aisle. I looked under the sign that was taped basically do not enter to see the price of the door. Leslie said “you can’t come down this aisle, we are working here, can’t you see the big yellow sign.”

I said that is no way to address a customer…he went on to be abusive and kept saying can’t I read the sign. He didn’t stop yelling down the aisle for all other customers to hear. He not only didn’t difuse the situation but I am not going to buy the door now.

When I went to the desk to complain he magically appeared and said he was the manager of that store. He didn’t let me even say a word…yet around all the other employees he wanted to tell me off. I said to let me speak and he said “no I am going to tell you. I am astounded by his rudeness,obnoxious, and overall abusive behavior. It was a disgusting display for any employee at any level within your company. Pia the assistant manager heard the yelling and came over.

Then Greg interrupted and said Leslie was right. The policy is…Who needed him to butt in? Instead of making matters better,they made them so much worse that I was shaking when I left…obviously with no purchase. I am appalled at that he is allowed to speak to customers that way.

I purhase new Samsung Washer Machine4.7 for on Thunderbird and /17,when the nice men can and set it up and ran a test they discovered there was a problem the washing not shutting down on water go in to machine while it was washing (this means that if you dont manually stop the machine water will over flow out while washing, so i decided to call lowes and if they have another that was comparable to this one they say yes it would Whirlpool 4.6 i said i like to have that one delierved now, he check there are none in stock in his store, he said Surprise had5 in stock and told me to call them, Well i call them and i explain i have been without a washer for over 3 weeks, I need machine bad becasue we have4 small kids that live . he said they could deliver it on monday or tuesday, ( That was NOT what i wanted to hear.) so i said there any store that this Whirpool in stock and can fast deliver, he said cal l Lowe at 59thAve/Glendale, they have one, do not what their schedule, the store in surprise by was does not deliver on Sunday,
I lowes at 59th ave/Glendlae and they yes we can delilver on Sunday mornig b 10:15am I was informed that i wouldl have to buy new supply lines from the store or they will not install the washer, the previous installer who were still in my house that they had hook up my line they are fine 1 year old stainless steel and that had no problem do that, lines look brand new, Well long short story i had to buy 2 new supply line so they would install washing machine. I am seeing that company policy goes for different store it appears. I was unhappy with my adventure buying a new washing machinea as i had spent my day firday going to Home Depot who were very nice but did no the machine in stock, so i go to Lowes at Thunderbird and 101 Freeway, and a had negative experience, the went to Frys, they were nice, but lowes prices for delerivey was bet and i also like the warranty that was offer that paid for. the tunderbird and 17 freeway werevery nice to work with and the guys you brought in the samsung washing machine and said they had never install a machine that did this before.. nice guys, but thunderbird store said i would have make all calls and find the machine and make arragement, seems to me he new i need a washing machine really bad, he could call those stores for and find when they could delivery it to me, instead i the consumer who is the reason he has a JOB did his JOB for him, i am disappointed by this experince with LOWES, a new mott for ALL you employess HEY A CUSTOMER IS WHY YOU HAVE JOB We borred money and my went to store and put this on her lowes card to get me a new. I 3 small kids and i do a lot of laundry. Thank you for the experince. Joan Smith

been broke since dec 23 cant get it fixed till dec 30 i will not be buying one more thing from you people if you cant have people who can come sooner than that you need to close your doors i will make sure all i know never buy an appliance from your company i dont blame the guys you contract to do the work i blame you the company for the crappy stuff you sell to us who did use your store for so many things such as our stove our washer and now our washer …. thanks for the memories

I purchased a troy built lawnmower @ 1300.00 June 1 0012. A bearing in the rear end came out of its place and the mower would not move backward/forward. The mower was returned to the Roanoke Rapids store for repair. I had to personally pay 32.10 so the service repair center would pick up the mower, fix it, and return it to the Roanoke Rapids store. My complaint is: since it was a factory defect and lowes stood behind the repair I don’t feel like I should have to pay a service center to pick it up and return it. That should be another part of the business of keeping a satisfied customer. I could have carried it to the repair center and picked it up myself a whole lot cheaper. Other than that I am completely satisfied with everything else.

I had purchased a Husqvarna Chain saw Serial#577255810 at store# 2713 (now closed) on August 25/2011. I originally purchased it in the event of trees falling from hurricane Irene. There was no damage to my property, thus it sat on a shelf in my garage. This spring, I attempted to use it only to find that it didn’t work (would start but would die out after a few minutes). I attempted to return it to the store of purchase (Lowes of Manchester) but the store had subsequently closed. I went to the Hookset store and it was also closed. I finally found a store open in New Hampshire (Lowes in Bedford) on March 23, 2012 but they would not except a return due to the period of time that had transpired. They did offer to send it out for service assuming it was under warrantee and I released it to them. They contacted me 2 weeks later and informed me there would be a $187 charge to fix it and that I “had tampered” with it (remember, this is a brand new chain saw). I declined the repair and asked for the customer complaint department. After 2 weeks of discussions back and forth, I received a call from Gail today stating that not only would they not replace or repair my chain saw, but it would cost me $55 to get it back (!). I informed Gail I am extremely upset to be treated so poorly by such a large retail operation, and would inform my friends, family, and employees of this unacceptable customer neglect. She was polite but dismissive felt completely abandoned.

In March of 2011 we purchased 2 Larson storm doors for or lanai in or winter home in FL. We are snow birds and are only there during the months of Nov – April. The doors were special ordered due to the size. We were very happy with the doors UNTIL in rained during the first week of April. Normally, FL doesn’t get very much rain during the winter mos. Subsequently, we never had witnessed much rain while we were here. We had a very rainy weekend and we were stuffing towels at the bottom of the doors to keep the water from coming in.

I went to Lowes and talked with some one in the door department and he suggested a new “sweep”. We bought that but soon realized that didn’t help as the water was running down the handle side and coming in from underneath. I went back to Lowes and talked to the person I was told who was in charge of installations. I was told the person who installed the doors no longer does installations for Lowes. I explained my problem as was told that my “warranty “expired in March. ( we are talking a matter of days here). I told her the brochure that was given to me said “we stand behind every installation”. She said it was in my contract. 

I reminded her that the Lowes logo was on that brochure that said “we stand behind every installation” It didn’t say say we stand behind every installation for a year!. She then said she would call one of their installers and have him to come out. After a 3-4 days and since I had the installers name I called the installer myself. He said he had been busy but we arranged for him to come out that afternoon. He looked at the door and said he didn’t see a problem with the door or installation. The problem was the fact that the floor of the concrete lanai was such that in order for the problem to be solved the floor under the door needed to adjusted by putting something similar to “skim coat ” under it. This would allow any water to flow right back out.

I asked him if he could do that. He said he would have to check with Lowes. I didn’t hear from him so I called him. He told me Lowes didn’t want him working on the concrete. I called the Lowes store and talked to Bob who is head of installation. Bob said that Lowe’s does not do concrete work. My original doors had THRESHOLDS which were removed to install the new storm doors. Without thresholds, water can come into my lanai. If the original installer had pointed this out as a cause for a problem, or if the original installer had pointed out to me that water would come in at the time of installation, I would at least have been aware, but to remove the thresholds and then create a problem for me that Lowe’s says is mine to repair, just doesn’t make good business sense.

After years of doing business with Lowe’s and spending thousands of dollars, I am more than just a little disappointed with Lowe’s “it’s not our problem” attitude. It is Lowe’s problem because the problem didn’t exist before new doors were installed. We live in Golf Lakes a mobile home park with 780 units a mile from Lowe’s in Bradenton, FL. Trust me, we do share information in this park about the good, the bad, and the ugly. Home Depot is just blocks down the street from Lowe’s and will become my new favorite place to shop without some resolution to this problem. The store is Lowe’s #1813 in Bradenton, FL. The installation manager is Bob Reeve. We talked to Shannon at this store and the installer originally was a window and door specialist D’Ambrosio and more recently Brandon Risk assessed our problem.

I have purchased several appliances from Lowes, I had no complaints until yesterday 20120210. I purchased a Bosch 500Vision series Washer and Dryer in 2009.

The pair worked fine until I had been noticing that the washer seems to make this noise when in the spin mode. At first I thought it was due to an unbalanced load but it seemed to only happen when washing large loads of clothes.

I purchased the extended warrenty just in case something went wrong . I made a call to the service center and they were very prompt in getting me scheduled for an appointment, when the technician arrived I began to explain to him what the washer was doing and what I had researched there was a possibility that the bearings were shot or the spider needed to be replaced ,after doing his analysis he was convinced that it was due to overloading.

his exact words were” you can only was 5 bath towels at a time”. By this time I was furious because I didn’t feel he really did a through analysis.. he called the Lowes service center and said the problem was due to overloading ..

I called Bosch and they said this model is capable of holding at least 10-12 bath towels at a time.. After talking to one of the service supervisors, If I wanted someone to come out because I wasn’t satisfied with the findings of the first technician there would be a possibility that I would have to pay for the service call if the technician reported the same thing.

This to me was and is still unacceptable. I shouldn’t have to constantly stand in front of my washer hoping that it doesn’t shake/ dance away from the wall or that when the machine (tub) wobbles when doing a large load does more damage to the washer. Honestly if it was within the 90 return period I would have retuned it.

I am disabled and on a fixed income. In November I bought a Whoorlpool Cabrio washer that with washer and extended warranty was over $700.00. I normally wait, as most of us do, to do laundry on a specific date. I usually have 10 to 11 loads at that time. I put the sheets in to wash and they would not spin out. I tried everything.

Now I have plates in my back and so does my wife so bending over and dealing with ringing wet clothes is not something we do if we can avoid it. She finally got them hand rung out enough to go in the dryer… We thought that maybe they had just been unballanced or something. The machine is about 5 months old.

Next morning I put on another load and again no matter what the load would not spin. This was Monday 4-16-2012. I called the service number at 12:30 according to thier notes. They said they could not get anyone out sooner than Wednesday or Thursday.

I told them it was urgent as the wet white towels would mildew and we did not feel we could deal with them to hand ring them like we did the sheets.We made the appointment for Wednesday and they stressed that we had to be available from 8 to 5 for the repair man. At 5:15 on Wednesday I called them back upset that no repair man showed and same customer service man said, I can’t call Service Tech to find out why they did not come because they close at 4.

He said we would have to make another appointment and that there wasn’t one available to Friday. I asked to speak to a supervisor and got the same story. They basiclly cold me it was my problem and they could not do anything about it. He said he would set me up for another appointment for Friday. So I hoped that maybe as the Service did not get to me Wednesday they would show up Thursday or call and I would be able to call back and cancel the friday. I waited all Thursday.

Nothing. Friday at 12:08 I called to find out when they would come. They told me I did not have a Friday appointment but that my complaint had been turned over to a suppervisor and that she could not schedule me for an appointment till Monday but with a diffrent company. I asked to speak to a supervisor and was put on hold several times, the call lasted over half an hour and I did not get to speak with anyone but the customer service clerk.