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Write for Us Lowes Complaints Continued... (Page 21)
1019+ reviews added so far. Upset? Call Lowes corporate: 1-800-445-6937
I purchased kitchen and dining room floor tile from Lowes and contracted with them for the installation. The tile was laid the wrong way and laid unevenly. I told them I wanted it taken out and reinstalled correctly. They refused to tear out the tile but said they would take out the uneven tiles and replace them. As they tore out the bad tiles they chipped the adjoining tiles. It has been over three months and the job is still not done, I have half my floor missing.
The backer board is damaged and broken down to the sub floor. There are more bad tiles that should still be torn out. I have no time of completion. I called the manager and asked for a refund. He said they are not in the business of doing free work and that I am not a professional floor installer so I don’t know what I’m talking about. This job cost me over $5000.00. So much for the Lowes guarantee. I will never use Lowes for anything else again.
This is becoming the “Biggest Customer Service Improvement” in ALL stores these days. “Do you need help”. The problem is…it’s the biggest time wasting PR that has NOTHING to do with Customer Service. I needed to quickly pick up a couple sheets of sand paper at Lowe’s the other day. I knew exactly where it was and how to get there. I was stopped no less then 5 times by employees asking me if I needed help. I don’t have time to waste like these employees do. And then when I got to where the sand paper was I asked the person who worked in that department if they had any 200 grit or higher paper (none were on the shelves).
The IDIOT proceeded to hand me 180 grit. Seems that 3rd grade math is NOT a requirement to work at Lowe’s. And it’s NOT just Lowe’s. Home Depot, Sears…They all think they are fooling the public by forcing their employees to “Ask if you need help” so it SEEMS like they are concerned about service. But for anyone with an IQ over 90….it’s so obvious that Service hasn’t increased..in fact it’s DECREASED. Asking if you need help is not the same as actually providing the help. And asking people who Don’t need help is just making their visit to the store extremely inconvenient. So much so I now DRED going to Lowe’s or Home Depot.
And I know many many people who feel the same as I do. The IDIOT who thought of forcing their employees to Ask everyone customer they see if they need help should be fired for just plain stupidity.
On the Wednesday before Black Friday, my husband who is a Lowe’s credit card holder and I went to the Lowe’s store in North Little Rock, Arkansas for the purpose of buying a front loading washer and dryer. The sales’ representative was Joe Montgomery. He told us that if we waited until Black Friday we could get 18 months interest free. Needless to say we came back on Black Friday. We ordered our washer and dryer. We were told that it would be delivered Dec. 5. We gave away our washer and dryer Saturday, Dec. 3. We called and went by Lowe’s today and our washer and dryer are not in the system.
Human error is understandable, but when my husband spoke with the manager she exhibited a less than helpful attitude. I am a public servant, and all I ask is that customer care be foremost in the minds of those who too count on the public for their livlihood. All we want is what we ordered and at the price at which it was ordered.
I worked with the “kitchen designer” to assist me with my new, dream kitchen. I had a rough, sketch and I worked with the Lowe’s employee to select the appropriate cabinetry. The next night I went back to the store, which is in Littleton, NH and about an hour from my house, to finalize the design. I told the “designer” that I wanted to add an end piece of cabinetry to the design, to not only complete my design but to take advantage of some sales incentives being offered at the time. The little drawing that is produced from these design layout sessions is poor and difficult to read. So I had to rely on the “expertise” of the Lowe’s staff.
Now, I also purchased an oven, cooktop, refrigerator and exhaust unit as well from the store! About one month from placing this order, my cabinetry finally arrived from the KraftMaid factory. I worked with my contracor to put the cabinetry. My design included a kitchen island and after putting the cabinets together, I was ready to put the cooktop in and the oven. When I placed the 30″ cooktop in the 30″ base cabinet, the cooktop did not fit. I contacted KraftMaid and was told this should have been a 33″ base, not the 30″ that the Lowe’s “designer” spec’d in.
This was on the eve of when my countertop, which I also purchased from Lowe’s, was to templated, manufactured and then installed. This screw up by Lowe’s has delayed my kitchen installation. When I contacted the “designer” at Lowes’, she was unapolegetic for her mistakes and tried to “justify” her mistakes. The ass’t manager I spoke with just booted the problem to his underling..the person who screwed up! The KraftMaid rep was of no help either. Meanwhile, I have not been able to eat at home. I am the one incurring all the expense and Lowes staff just wants to ignore me.
I understand mistakes but this arrogant attitude is too much!!
Lowes in Kailua,Kona Hawaii,had a sign saying they were hiring. I called the store and asked to speak to the Human Resource person. After trying to call 3 times, person was either not available or in an orientation meeting. I left my name and phone no. A message came on m email saying that I was not selected. I just wanted to try and get to be interviewed so that I could give a better history of myself and I would be able to give both character and job references. My previous employment does not show my full capabilities and I wanted a chance for an interview,which I feel that I can present my qualifications.
After leaving my phone no.and not getting a call back.I called back and spoke to Christine?,I explained to her about my applying online and was trying to find out the reason for being denied or whatever reason that I was not being considered, she took down my name and number and said she would go online,check on my application and call me right back!. This was in the morning,Friday Nov. 11,2011. Its Monday Nov.14 and no phone call yet. I have applied at Lowes once before and was not given an interview. I shop there often, and have dealt with people who were not as qualified as I am and the knowledge,that I have.
I’ve been in construction for over 25 years and have worked with many different contractors over the years. I’m a very good handyman and have never hired a plumber to do any work at my house. I worked as a general laborer in the Laborers Union, for 13 year,and 12years as a journeyman mason. I have done work in ceramic tile,painting,drywall,some basic carpentry, I am able to install ceiling fans, electrical wall plugs,but no major electrical work. I am applying for a stocking position, and have driven and operated all types of forklifts,including, Gradall. I am 59 years old,in excellent condition,don’t smoke, don’t drink, and will pass any drug test. I am writing this letter, just to try and get a fair shot at this position.
Lowes in Kailua,Kona Hawaii,had a sign saying they were hiring. I called the store and asked to speak to the Human Resource person. After trying to call 3 times, person was either not available or in an orientation meeting. I left my name and phone no. A message came on m email saying that I was not selected. I just wanted to try and get to be interviewed so that I could give a better history of myself and I would be able to give both character and job references. My previous employment does not show my full capabilities and I wanted a chance for an interview,which I feel that I can present my qualifications.
After leaving my phone no.and not getting a call back.I called back and spoke to Christine?,I explained to her about my applying online and was trying to find out the reason for being denied or whatever reason that I was not being considered, she took down my name and number and said she would go online,check on my application and call me right back!. This was in the morning,Friday Nov. 11,2011. Its Monday Nov.14 and no phone call yet. I have applied at Lowes once before and was not given an interview. I shop there often, and have dealt with people who were not as qualified as I am and the knowledge,that I have.
I’ve been in construction for over 25 years and have worked with many different contractors over the years. I’m a very good handyman and have never hired a plumber to do any work at my house. I worked as a general laborer in the Laborers Union, for 13 year,and 12years as a journeyman mason. I have done work in ceramic tile,painting,drywall,some basic carpentry, I am able to install ceiling fans, electrical wall plugs,but no major electrical work. I am applying for a stocking position, and have driven and operated all types of forklifts,including, Gradall. I am 59 years old,in excellent condition,don’t smoke, don’t drink, and will pass any drug test. I am writing this letter, just to try and get a fair shot at this position.
I live next door to a old couple that received a 101366-2200 psi power washer for christmas in dec-2010- that opent it up(new) for the first time last month to wash there house down. after reading all the directions and setiing up the unit they starte to use it(note it does work great)well the hose got caught under the base and the muffler and burn a small hole in it(NOTE THE MUFFLER HAS A PRTECTIVE GUARD ALL THE WAY AROUND EXCEPT FOR THR BOTTOM )-SO the wife of this couple(note:she is 72)-went back to the lowes in port huron michigan and told the manager about he stated that was there problem and charged her thrity dollars for the hose and walked away…i feel this is very POOR SERVIC.
I was surprise over all because i have shop there for years and never had a problem at all–and for a 30.oo dollar item and a 72 years old person i feel this manager could of taken a better approch to this matter.
Our service men go off and protect our country and Lowes will give some a discount and some not. MVA will put a blue V on your license for a 30.00 charge no less but Lowes will not honor this as a Military discount. You have to jump through hoops to get this V put on your license and the goverment collect this money but it’s not good enough for Lowes. They have conditions on what kind of Military discount they will give. Who ever went and served our country didn’t give us any conditions when they put their life on the line for us. If Lowes doesn’t want to give a Military discount fine but don’t ever tell this country who is worthy and who isn’t when you are Honorably Discharged!!!! Shame on Lowes!!!!!
Just wondering…Why is Lowe’s allowing a contractor to use Sherwin Williams paint to paint the outside of the store in Beaumont, Texas? How can they expect their customers to have confidence in the Valspar brand when they don’t use it on their own building? How can they expect their employees to sell Valspar when the customers of that store are walking by buckets and buckets of paint marked Sherwin Williams? What a slap in the face for the folks in the paint department. I have no complaints about Valspar paint or the wonderful folks in the paint department of that store.
It just seems very strange that Lowe’s doesn’t have some sort of clause in their contracts with companies that do work on their buildings to use Lowe’s products when possible. Also, why does the Lowe’s website not have a place for customers to actually make complaints? Scared are they? Not really into customer service perhaps? What?
I purchased a refrigerator from one of your stores (#0482) back on 24 Oct 2009. I also purchased a 4 year extended warranty within. Back on the 14th of June 2011, the ice maker quite. I called the extended warranty number a filed a clime. As of this date the problem is still not repaired. I have records where I have contacted the warranty people and your executive support office. I was set up with an appointment date and time for them to out to repair the unit. When they contacted me to confirm the appoint, I was told that they could not come out then. This was because the appointment was set up VIA their web page and it was not current. I was told that it would have to be sometime the next week.
I call the warranty people back and provided them with this information. I requested another company to service my unit. I was never contacted by this company. Si I called them back and this time they gave Jim Whxxxxxx repair service, who I know of. This company contacted me, but took some time to come out to look at the unit. I was informed that on the 8th of July 2011 the parts were placed on order. I then was informed Mr. Whxxxxxx had received the parts on 13 July 2011. For over a week we talked his office asking when they would come out to replace the parts. We were told several times they would be there, but they never showed up. I contacted your executive support office and asked for their help. After I provided them with all of the information I had, I was told that they would get back with me using the corporate email address Exec.CustService@Lowes.com.
I waited until around 2pm on the 29th of July 2011 and tried to contact them back. But the phone number of 1-866-900-4750 is NOT a number for your executive support office, it belongs to another company. I found another number and called. I have since gotten rid of the refrigerator and bought another new one. In short sir I find that both your warrant service and your Executive support office are lacking in any support of good customer service!
good morning, i do not think this will do any good, but i will give it a shot! yesterday July 27th i went to lowes in meridian ms. i pulled myself and 2 employees off the job to go and get much needed tools for our profession. spent about and hour gathering items and looking at possible thing we wanted to do later like build a tool room with stainless steel cabinets. after picking out about $2000.00 worth of tools we proceeded to the check out counter. i told the lady before she started that this will be a tax exempt transaction since i have a government credit card.
she told me the transaction that i ask for could not be done due to the credit card computer for discounts and tax exempt was down. i was to say the least MAD. the next morning i called Tony, one of the store managers, and explained what had happened. he told me this system goes down all the time. you would think, since this is not the first time this has happened to me and others, this problem would be fixed. just plain bad business. the government spends alot of money at lowes in meridian ms, WHEN THEY CAN!
i would not be afraid to tell you, my next transaction if this happens again will not be at your store but instead Marvins. i plan to tell all my associates to do the same!!!
On Feb 14 2011 I purchase a stove, microwave and dishwasher. I also purchased an extended warranty for all of the appliances. In June we realized that the oven temp was lower than what the panel is reading. My husband called for service. On June 29th, Jerry from Fix-it-Now came to the house and told my husband that our new stove/oven needed a new mother board. He said it would be about 10 to 14 days before he would receive the part. The week of July 18-22 my husband called Lowes service SEVERAL times trying to find out when our oven would be fixed. He was finally PROMISED on the 22nd that a supervisor would call him on Monday the 25th.
We did not receive a call from a supervisor. I called Lowes repair AGAIN on Tuesday and spoke to a supervisor, Stephanie and she promised to call Jerry and get an update on the part. Today is the 27th and we still have not heard from ANYONE!!!!!!!
I was at the Bartow lowes, in florida yesterday. What a nice & friendly store. A employee named sue in hardware was so nice to me. She helped me with nails I needed for my roof but also help me with a drill i needed & the bits i would need. What a great help she was to me. Its nice to have a woman to help in these departments she did a great job. I will be back to see her for help, she even took me to flooring to get wood floor cleaner. I have never been treated so nice in a lowes store before. What a keeper she is. And thank you sue and Bartow LOWES, in Florida again. I will be back.
This moron who is tired of customers complaining about Lowe’s hasn’t acquired enough life experience to know that stores are supposed be fast with their customer service to show the customer that they appreciate an individual doing business with them. Anybody stupid enough to wait in a doctor’s office longer than 15 minutes deserves what they get. ROBBED. We as consumers accept, far to easily, that being treated like we are nobody by a corporation is just the way it is. Open your mouths and SHOUT your dissatisfaction. Don’t use the store anymore. Spend your money where you get what you want when you want it. Wake up people and start standing up for yourselves.
It has been 11 days and I still can get no answers as to if they can find someone to fix my washer I have been told 4 different times someone will call me and have had no one call me I had on person laugh at the problem and a manager named Cory emp # 156079 told me they will deal with it on their time as it is costing me about 150 dollars a week to get my families cloths done with no concern from lowes as to the service I paid for and they are not honoring in anyways…
Called Lowes’s for service of the new washer, ok, will contact you in two days. Lowe’s calls, they have found someone to service the washer, they will call in the next few days. After a week and no calls we contacted Lowe’s again. We request that they find another service to come out, they kept my mother’s tv for 3 months and the whole deal was unsatisfactory. Someone will contact us in two days and they will find another service place. Lowe’s calls, guess what, they have talked and they will contact us in the next few days.??????
Oh they are the only ones in our area who can service the product. Well we drove to buy your product, you had no problem taking our money and now you can’t service a brand new built in washer??? What is wrong here???
I purchase a refrigerator at the Lowes on military highway on April 22, 2011. The delivery was schedule for APRIL 26,2011. The warehouse manager call my wife and said that the refrigerator was damaged it had to dents on the side and did she want him to deliver it and she said yes and the warehouse say they will give you something off it because its damage. When I get home I go the store and talk to the manager and the manager say can not give you nothing off because we will send it back to the manufacturer and get another one. I said ok and the lady say we have to schedule to pick up that damage one and bring you another one.
The pick up was to b for April 27, 2011 and to deliver the new one on APRIL 28, 2011. Later that night the deliver people call and said they would be to the house at 7:00 am to pick up the damage one and bring out the new one the same time. On April 27,2011 they came to p[ick up the old one but didnot bring the new one.On april 28, 2011 they came to deliver the new one and one of the wheels was missing off. My wife ask themm to bring it back later and they know they waold have to do it the next day. My wife has stay home for 3days and still no refrigerator we only live 5 minutes from the store and they could not do that .
This was there fought not ours. So I had to take off work April 29, 200 to be home just to put a wheel on. Thats ridiculous. I should be given something for that you know. Thats bad business when its your fought you should try to correct it as soon as possible. Thoma Coffey
I work at lowe’s, and I have a problem with people complaining about lowe’s home improvement. Employees get sick, quit, get fired, take days off…but you need to get over it. Sometimes in life you are just going to have to wait. When you go to a Dr’s appointment t and wait for 45 minutes, do you demand to speak to the chief of staff and demand they hire more doctors? I doubt it. Why should it be any different at a place like lowes? Other than that, if you’re really concerned they don’t have enough help, fill out an application and pitch in. People who are spoiled who obviously know everything could teach them a lot about how to run a business they have been running successfully for years. So shut up or help out. Sincerely, a lowe’s employee tired of customer complaints.
I signed a contract w/Lowe’s to redo my kitchen cabinets, I chose Kraftmaid Cabinets Top of the line. I requested a Light Oak Cabinet finish. I paid in advance to get order started. Received the cabinets finally at Lowe’s 4wks. later. Upon opening the boxes W/ builder we found the cabinets a light oak, BUT the doors were a multiple of colors! When the second round of doors came in, the cabinet doors were 6″ to high! I finally took delivery of the correct doors from Lowe’s and the colors are still a little off, but at this point I’m already done with this company. I will never recommend Kraftmaid’s product to anyone! I feel like I wasted my money and my time!!
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