Walmart Complaints Continued... (Page 27)

Walmart has the worst customer service. They take forever to answer the phones. when they do, they transferr you to the right department while your in mid sentience and all you here is "one moment" They soound as if you have just ruined their entire day with your phone call. Its not professional . Walmart seems to hire anybody these days. S....A....D

I had Walmart / Family Mobile for over a year on two seperate telephones and the service was never 100%, dropped calls and messages missed. My real problem is when you try to contact the company for any reason a non-english speaking or understanding person most likely in another country would answer the call and have difficulty understanding me or I would not understand the person. Recently I decided to replace with another carrier and I ported my telephones and called to say I was leaving Family Mobile. My problem was the person on the other end of the line and trying to get the idea I was leaving the plan.

He in this case was only interested in telling me I was overdue for my monthly payment and I tried to explain I knew that and was really a week overdue and would wait to get the final bill in order to reach the correct amount. I am too old to fool around with my credit and take my score very seriously. I had the new carrier port my number. I paid the Family Mobile bill the next day and and felt all was well! Big mistake now Family Mobile wants another $88.00 for not reporting my cancellation. I have filed a protest with the FCC and will file one with BBB today, this kind of treatment should be reported every time a customer is billed for the companies incompent employees.

I need someone to contact me in reference to my visa prepaid debit card I can not get a resolution or any kind of help from any representatives at 8779374098. I have no been able to use my card or get my money off of it there has also been transactions made that was not made by me and I do not understand how because they put a block on my card on feb. 2 due to suspicious activity and was suppose to mail me a new card which I still have not received. I called on feb 16 to see what the status was on my new card and checked the balance of the card and it had a zero balance and it should of had 178.00 dollars on it. The hold was put on the card feb 2 I have not been able or made any transactions since then I asked that the hold be removed back on the second and they informed me they could not do that I would have to wait for my new card. I have spoke with three or four different reps and I have asked all of them to let me speak to someone that is higher than them so I could get this resolved and I am always told there is no one else I can speak with. I need to be contacted by someone who can help me get my money back and problem resolved I do not want to have to take further actions. Your help is greatly appreciated thank you.

I ordered a kidkraft kitchen from Walmart as a Christmas gift for my Daughter. walmart said it would be in the store on Christmas eve for pick up and that I would receive notification when it arrived. The notification never came and on Christmas day I received a email saying it was delay and most likely arrive in a couple days following Christmas.

Two days later I received another email to tell me the package was lost or damaged and I would be refunded my money but if I still wanted the item I would have to reorder it. I looked online and the price had been increased. My Daughters Christmas was ruined and all her other gifts of play food had no kitchen to go in.

The only gift she asked for and she didn't get it. Walmart has lost my family as customers.

Walmart store number 5189 It has taken me a few months to put this together I have been so upset with the whole thing. For years I have relied on Walmart to service my auto, oil changes, batteries, headlights, windshield wipers, etc. Last year I took my truck in for its annual oil change with the priority being that my rear differential be topped off which is my usual priority annually. Since I bought the truck it has had a leak and after a year it has lost a substantial amount of fluid.

Up til the last 2 changes topping off the diff was included in the oil change but last year they said I would have to pay for the more expensive oil change to get this included so I did. When returning to pick up the truck they told me they were unable to top it off as the plug had been stripped on the outside and a wrench would not grasp the plug as it was now rounded. Rather than being held liable for any damage they declined to attempt it. I was very upset as that was my main reason for being there so I asked why did they charge me the higher price if they were unable to do what the higher price included. I was told that that included other services that the cheaper oil change did not.

I was pretty irrate as they knew what my priority was and yet they proceeded with the oil change anyway. After what they told me I knew that it was even more of a priority to get the diff topped off as it was close to empty so I took it to my mechanic and they replaced the seal so that there was no more leak and also the plug which they said they would not have replaced if I had not requested it as there was only one corner flattened on the plug and that did not prevent them from turning the plug open. They told me that the diff. was full. So I knew that Walmart had topped it off and had probably damaged the plug in the process and did not want to be liable for the damage so they denied doing anything with the diff.

Fast forward to September of this year, my Walmart battery was dead and I could not find my copy of the guarantee. Surprisingly the guarantee that was in a pocket at the side of the battery was gone. I have always purchased the Walmart battery that is guaranteed full replacement free if it goes out under 3 years. So I called Walmart and asked if they could look up my battery purchase since I could not find my copy of the guarantee and it had been taken off my battery and it had been less than 3 years. The battery was replaced in June of 2010. BTW, I believe that when the oil change was done and they stripped my plug that they took the guarantee off the battery.

They were the only ones to service the battery as attested to by the receipt I got from them and also because they were the only ones to gain anything by removing it. The person I talked to on the phone said her name was Rhonda. She told me they had no way of looking up the battery and she would have to talk to the auto supervisor before she could tell me anything. She also told me they had no policy that the battery would be replaced within 3 years if it went out. I knew that the supervisor of the auto department would not honor anything as he was a part of the fiasco that had went on the prior year. I did argue with her about the policy on batteries as I knew it was a lie as I had had a replacement twice and the only thing I had had to pay for was the core of 8 dollars and something. She called me back left a message and told me that the supervisor said there was nothing they could do about my situation.

I called her back and asked her if she had found anything on my battery purchases and she said no but that she did find the oil changes. She continued to deny that they had the battery policy I had mentioned. I told her that I was going to contact Walmart corporate about this as there were many lies being told and she backed down and said I should bring it in so they could see about checking out the number on the battery for a prorate. This was not satisfactory to me as I know what I know.

A month or so later I did find my copy of the guarantee but of course I had already purchased a battery from another source. I have always considered Walmart an honorable and honest company and am very concerned for this particular Walmart. There was so much underhandedness done and lies told that I would hope that you would be concerned with the reputation of Walmart. I am including a picture of the battery I got from walmart and its number and date that is on it.

I do hope you look into this as the service there and in other departments are sorely lacking in the last few years. Reputations are important for the health of a company. I am sure you realize that even if I am only one person we do add up over time. My complaints are with this one Walmart. Additional complaints are: The people there are not helpful and even rude at times. A guard made me wait a half hour for a electric cart but never returned with it. I had to find him to find out he was not successful in finding a cart for me. The register refused my coupons with no reason given by the cashiers. Some will refuse to use their scanners on heavy items. If you direct this to the offending Walmart they will squash it.

I just watched the Walmart-High Cost for low prices show on TV and am thoroughly sick of Walmart. The way you treat people in the US and worse in China is totally awful. The way you weasel into a town and put everybody else out of business is disgusting. It's called greed. The way you tell employees to lie, work overtime and don't get paid for it. You're worse than communists. I will never buy another thing at a Walmart store. And the big CEO gets on TVand talks about how wonderful everything is.Makes me sick

I had a dispute over the price display on the pallet vs. actual price of item. The display sign said $9.97 for the desk easel, when reviewing my bill the price was $19.97. I called Wal-Mart and explain the issue of the $10 price difference and I was placed on hold for 15 minutes, the associate came back to the phone and advise me and I explain where i seen the display and got the toy from and she place me on hold again for 15 minutes, she came back and advise the display reads $19.97 and would i like to speak to a manager and i said yes.

I was placed on hold again for 25 minutes before a lady picked up the phone and I again explain the issue and she placed me on hold for over 30 minutes and never came back to the phone, another associate picked up the line and ask me who was i holding for, and advise her that a manager had placed me on hold and at this point I am going to return the full $419.49 purchase and she began to laugh at me thinking I was joking, but I was very serious. She called for a manager and after another 8 minutes Reneel picked up and I told him I would be returning all of my purchase order due to the unacceptable customer service that I have been provided by being on hold for over 1hr and 20 minutes as we speak, he advised me that I could not do a return until the morning because customer service was closed, I advised him that I was on my way driving as we spoke (ear piece while driving) and I expected a full refund, he said that he would let me speak to the assistant manager who never came to the phone and after 1hr and 28 minutes and 50 seconds I was disconnected.

At 10:50PM I enter the store and request to see a manager for a refund, Reneel greeted my and advised me that he would get a manager, a older African American lady approached me to find out what was the problem and why I wanted a refund, at this point I just state that your customer service is horrible and I want all my money back and will take my business to a story who will respect my dollar because the Florin Wal-Mart does not care how they treat there customer. 

Hi there,Myself and my younger brother Marshall had an unpleasant experience at the North Sydney, NS Walmart location yesterday Nov 20th,12. I had purchased my items while my brother was in electronics speaking with an employee about ordering a game, i was waiting in the porch for my brother, when he came into the porch he had 2 posters in his hand (which i assumed were purchased at the electronics depart) however we were chatting in the porch then he opened the outside door(which was not closed and we did not completely exit the building) as he was going out to the car to retrieve his debit card and then turned around (which is on camera) as he realized he still had the posters in his hand, at the same moment the mystery shopper had stopped him and said he was under arrest for theft.

We were directed to the security office. I do understand the protocol however the following actions were extemely unprofessional, the mystery shopper was Rob Matheson. Rob told my brother that he was under arrest for theft, my brother said he wasnt police and asked how he can arrest him and Rob stated "maybe I am a police officer" and led us to believe he was a police officer until we had to ask him to show us his badge, which of course he could not produce. We tried to explain to Rob that it was an honest mistake and he realized just as we were leaving that the items were still in his hand. Rob would not listen to our explanation and said he called the police. He then proceeded to tell my brother that he is banned from every Walmart across Canada (with no length of time so we assume its indefinite) My brother refused to sign the document as he does not feel making a mistake should lead to him not being aloud to re enter Walmart.

I asked Rob if Walmart would appreciate loosing hundreds of dollars in business which my family spend on a monthly basis and he replied with a smirk and told us all to go shop at zellers (which was recently closed down in our area) at this point we assumed the interigation was over, my brother including myself got up to leave and Rob grabbed him by the back of the shirt to pull him back. Marshall was not trying to "resist arrest" we simply felt that after he showed us the ban the whole ordeal was over. Eventually the police did show up, the police officer listened to both sides of our story, he did not lay any charges as my brother does not have a criminal record. My brother than apologized for the misunderstanding of the whole situation and has agreed to write an apology letter for making the mistake.

I could see if he was hiding the posters or running out to the car but he wasn't, it was an honest mistake and I do not feel he should be banned from Walmart. I also feel that Rob Matheson should have remained professional which he did not. I request Rob be spoken to regarding his inappropriate behaviour and the ban be lifted.

My son and I have applied numerous times at our local wal mart in Nashville Arkansas and each time that we check on the status of our applications they claim that it is not in their system and that they cant find it any where in the system and we know that it should be in the system unless they are deleting it out of their system in order not to hire us, this seems a little like they are discriminating against us wouldn't you say, they seem to be hiring people off the street that look nasty and dirty with long hair and beards and i thought that was against policy why would they do something like that?

it is just disgusting to go in the store and see older men with long hair and beards on the sales floor looking nasty and dirty, and its not because of the job. i am very upset that we keep applying and get no response from anyone, in fact i applied one time and one of the assistant managers had enough gall on his face to tell me that they didnt have a place for me because i talked about inside store matters inside the store and that i was rude to customers which is not true I never talked about store matters to anyone and i was never rude to the customers.

in fact i had several customers that i had when i worked there before ask me when i was coming back because they missed me being so kind and nice to them does that sound like someone who was rude to customers and talked about store matters inside the store? oh yea the assistant managers name is Thad Keith and i tell you now he is rude to his employees and the customers too, i have seen this with my own eyes you might want to check into this matter and also the hiring procedures in that store thank you

My husband and I were at the stoney creek walmart today at 1;00 p.m and we went to deli and looked for cooked wings as we buy plain wings every other day.there was only 2 boxes of wings out one bbq one honey garlic..We asked the staff member if wings were being made ansd she said there are 2 out and I told her we only eat plain.

She said oh well thats all we have and I am not making any more today.we told her that seems odd because we are here every other day .I said why do you have a sign with prices if you have no wings.we did not get a responce .Now we have gone in on many occasions and the other staff are very pleasant and asked what we would like and told us to shop and come back in half an hour.We felt very offended and cheated out of a nice dinner.

We love the wings but we feel embarrassed to ask again if no plain chicken wings are out on warmer.We were very let down and thought we should have been given a better explanaition.Or for that matter make plain wings while we shopped like other staff have done...Thank you

I recently purchased a email gift card for my father, the purchase request was easy, but not very informative of how it wold work. The request said a gift card would be mailed to my fathers email within 48 hours (usually immediately). The gift card did get there close to the the 48 hour mark. My father was having difficulities with his printer so he copied the card number down and brought it to his local wal-mart (40 miles from his home). Customer service was very busy because of the holiday season so he ended up waiting in line for 45 minutes, (not easy for a senior gentleman) when he made it to the front he was told by Walmart associate that he would need the email not just the number, he explained he why he was unable to print it and they offered no help. I can not understand why they could not allow him to verify his email address and use the number or let him check email there and print for him, or call me to verify I sent it or help him call someone that could access his email and email to store for printing. The associate did not make any attempt to help him or advise him why it was needed, just shooed him along like it was not her problem. My father left quite upset and when he told me how it went I felt the terrible for the trouble he had to go through to recieve a gift card from me. When I ordered the gift card they did not say the reciepent would have to print out entire email and bring to store, he told me his printer was down after I sent gift and I told him I thought it should be fine as long as he had the number, I even provided him with order number in case he needed it. I have been a loyal Walmart customer for many years, but I will now try to avoid using Walmart services or make purchases from them in the furture. Walmart needs to change it's logo to a large frown for unhappy customers.

Helped my son pick up a bureau and poster frames he had ordered at your Glenolden location. When the stock person rolled out the boxes, it was easy to notice that the top box had been badly damaged. When I looked inside, the frame was broken, and we were told that we had to go to the customer service dept. so my son could be credited on his account. It took my son another forty minutes to complete this transaction. During this entire process, no one even had the decency to apologize for our inconvenience. I will never set foot in another Walmart as long as I live, the experience was worse than having a root canal.

On the morning of 02/20/2013 my wife, Lois Einolf, had dental surgery in Cumberland, Maryland. The surgery was completed by about 9 AM and I was told that prescriptions for pain medicine and antibiotics were telephoned into the pharmacy at Oakland, Maryland's Walmart Store. I was also told that it was very important to get my wife on this pain medicine as soon as possible before the numbness to her jaw wore off. I took my wife back home immediately located in the McHenry area of Garrett County, Maryland, a 45 minute trip from Cumberland. After making sure that my wife was as comfortable as possible, I proceeded immediately to Walmart in Oakland to return a bad product and obtain the prescription. Upon going to the pharmacy counter and inquiring about my wife's prescription, I was told that it would be another 30 minute wait. The pharmacy was not busy with visible customers at that time. I told the gentleman behind the counter that it had been over an hour since this prescription was called in and that my wife needed the drugs to relieve the pain of dental surgery.
He apologized and said he would 'Bump it up." In reality, it had been over 2 hours since this prescription had been called in and I told him that their response time was unacceptable. I do believe that more than 2 hours to fill pain medication for patients who have just had surgery is not in the best interest of the patients care and comfort. Needless to say I am very upset with Walmart and what seems to be a lack of timely prescription filling. This will probably be the last prescription I have filled at Walmart and would not recommend Walmart's services to any of my friends and relatives.
Donald E Einolf Jr.

store:940 operator#00008387 register #8 date Oct. 20, 2012 id# 7DNNP8B5PJT

When I got in line to check out, I was third in line. Which is pretty good, I was happy. Started getting checked out, the cashier wanted to place my bag of potatoes and oranges on the floor. I told her that I didn't want my food placed on the floor.She replied that she has no where to put them but on the floor. I told her i didn't want my food on the floor, just give me a minute and I'll have the rest of my stuff on the belt. She replied that she was going to put my food on the floor because she has rate of speed and she doesn't have time to wait. I just let her know I don't my food on the floor. She placed the two items by her register and continue checking me out. I also had cokes,water, shower chair that i left in the basket with bar codes up . I asked her if she could scan these items. She ignored me. I asked her again, she ignored me again. So I asked her if she would scan these items i can put some bags back in the basket. She became more huffy and scanned the items. She began scanning items she had already scanned. I told her she had already rang those items up. She said how am I suppose to know. I didn't reply. when I finished checking out total $267.38 and a cashier with a severe attitude. I went to customer service, put complaint in to customer service manager. The manager said she would talk to her. I just believe that a customer no matter how much or how little they spend they should not have to be treated like they are a inconvenience by the last person you come in contact with.

On 5/1/13 I talked to a service rep at the walmart auto center inquiring about getting an oil change. He informed me "We're not busy, bring your car in and we'll take care of ya." I handed over my keys at 4:45 p.m. and they didn't get the car back to me until 6:40 p.m....almost TWO HOURS later!! I inquired after 40 minutes of my car still sitting in the parking lot as to how long it would take and the rep told me about 30 to 40 more minutes. About 6 p.m. I noticed my car was no longer in the parking lot and then FINALLY at approximately 6:40 I get the call that it's ready. I just got off work, I was dirty, tired and hungry and I wouldn't have brought my car there if I'd have known it would take this long...especially after I'm told "we're not busy, bring it in." Poor unacceptable service. Rockford, IL. Walmart located on West Riverside Blvd.

Wrangler jeans have a glued-on lable on the backside of the right leg. The glue used is apparently caustic in nature. After the lable is removed, the area it covered soon bleaches to a whitish color, then disintigrates, leaving a hole. After 2 or three washings and the pp;ication of a patch, the patch itself is now bleaching out and softening. This is happening with both pairs of jeans I bought from you.

Walmart wireless team has terrible customer service. On 7/08, Verizon introduced tiered pricing for their data plan. In order to take advantage of the original unlimited data plan, i had to place the order on or before 7/07. I placed the order on 7/06 which was more than 1 day before the deadline and I have a receipt from Walmart Let's Talk web site acknowledging the order on 7/06. Later, I found out that Walmart did not complete the order with Verizon until 7/08 which was 2 days later.

As a result, I was given the new tiered pricing for data plan. When this problem was discovered, I called Walmart Wireless and talked to Marie and Amri. They claimed that they were unable to help as the original unlimited plan was no longer available. The only remedy I had was to cancel the order and return the phones. They were no help at all!!! I called Verizon and within 10 minutes, they agreed to give me the unlimited data plan which in essence, covered for Walmart's mistake.

Walmart's customer support team (Marie and Amri) was very much un-helpful. They had their protocol and were unwilling to deviate from the script. I will never purchase from Walmart Wireless again and I will do my best to inform other consumers to stay away from Walmart Wireless.

A couple of weeks ago Toys R us offered a xbox 360 bundle with kentic for $99. The same bundle was offered by walmart for $249. I had my daughter take the toys r us ad to price match this at the Harrisburg, IL walmart. They took 10 different employees to decied the free item in the box was not the same as in the toys r us one. Instead of the 2 yr free xbox live as in the toys r us, walmart bundle only had a 1 yr card. My daughter explained this was not an issue for us, as we do not have the internet anyway. The rest of the package was exactly the SAME! The employee who removed the bundle from the case even stated it should have been price matched and that walmart just did not want to lose $150. I am very upset about this. I am a divorced mom that works two jobs to support 6 people. I try to make my checks last while still trying to get my kids something nice for presents. Thank you for your time in looking at this matter. I have shopped at walmart for years and never had an issue with their price match policy before.

I went to Walmart in harahan louisiana on November 2nd 2012 to purchase a battery for my Mazda mx-6 they sold me the wrong battery I needed the 58r-3 n they sold me a 58-3. when I got home to place the battery in my car I noticed it was the wrong one bc my post were on the opposite sides of the purchased battery. So I drove back that same day n told them they me that a store on Loyola in Kenner Louisiana had it they called and they employee said they had the correct battery.

So I drove over to Kenner Louisiana to swap out the batteries. When I got there they had the same battery that they sold me the first time which was the wrong one. I told the manager that was working that day about having to drive that far when they told the employee from harahan that they had the correct battery and really they didn't. So they sold me an alternative battery that would work. But it turned out being to big for my car.

So again I drove back to harahan Louisiana Walmart which is closer to my home to return that battery. They sold me a battery that was the same size just a few amps smaller. I needed my car to run bc I had to work. So I put that battery in my car after a week the battery started smoking n spewing acid. I went back to Walmart in harahan and notified the manager there about the problem I was having he told me it could be a defective battery or my car had wiring problems which I didn't have any problems with my previous battery.

So on Monday November 19th after I got off work I went back to harahan Walmart to see if my correct battery came in. Which it hadn't so he checked another store and again refered me to the Kenner Louisiana location. I asked him would my car make it to Kenner from harahan he said it should well while driving to Kenner. I made it about 2.5 miles from the store and the battery started smoking a whole lot and smoke started entering into the car through Thermidor and through the dashboard and my wind shield wipers started going off and if I let go of the gas they would stop if I pushed the gas they continued slinging across my windshield. And then my car completely shut off.

Leaving me stranded with my kids on the side of the road. I called my brother in law to see if he could take me to the Walmart to swap out the batteries. When I put the correct battery in my car it would not start I had my friend who works on cars look at the car he said from when the battery malfunctioned it short circuited my work g system in my car n would cost me a good penny to fix it all. I spent at least 5 hours one day driving back and forth for a battery and then because I was sold a battery that was defective I now have no means of transportation. I am one dissatisfied customer and am upset that me and my kids had to ingest the fumes from a battery that was defective which was purchased from Walmart.

The last five times I have went to Desloge Walmart in mo. there is only four people working the check out lines in the whole store. This is a super walmart with over twenty are more check out lanes available. The lines are backed up so far it takes me up to 15 min. to finally get waited on. It looks like the mangement would see this and call more help to open up more lines . There are up to 10 people waiting in a single line. This is even on a Friday. This is a very sad way to run a store and makes loyal customers like myself go to other stores and shop. It might be saving money on help but they are losing in the long run.

It is amazing to me to see one of the largest chains in the USA to show customers how they appreciate their patronage by having no cashiers to check them out. I am a faithful customer at Wal Mart in Springfield, TN as well as most all of this small town community. This weekend the store was fast heck out on each end and 3 full check outs in the middle were all that was opened. The lines were backed up down the asiles with everyone complaining about having to wait. It is just amaizing to me to see us having to wait so lng to wait. We are a small town and will always shop Wal Mart no matter what. But it is a shame to see our people have to wait so long to be checked out. When I go to Kroger, 1 mile down the road, there is always a cashier standing in the asile offering you to come to their line to be checked out. I guess I am comparing the two stores because I would rather go to Kroger for some things than stand in a long line for my purchases at Wal Mart. I know that nothing will EVER be done to changes things in Springfield,TN I believe that I speak for so many customers that have not ever written a compliant. It is a shame that the people of our community have to suffer the challange we face each and every day at out store. You have us in your cloutches. Congratulations!

While shopping at walmart tonight i decided to buy new shoes for my 2 year old son. I found a pair of light up cars shoes. Of course i had to test them out to make sure all the lights worked and to my surprise they didnt, and they were the only pair in that size. Not knowing what walmarts policy on this type of issue with their merchandise when I went to check out I asked my cashier if they would be able to discount the shoes since one of the lights didnt work. She kindly paged for a csm to come over, The csm came over looked at the shoes and tried them out to see if the lights worked. when he saw that it was just one light that didnt work he looked at me and said "really you want a discount for that?". Clearly making me feel stupid. He looked at the cashier and said " i guess you can give her a dollar off" then he walked away. The cashier was so apologetic for his behavior. I ended up buying the shoes anyways but have never been so mad or insulted by a worker. Personally i think that cashier should get a major raise for her kindness and that CSM might want to think of a new career if that is how he thinks its exceptable to treat the general public. Thanks for listening to my complaint.

We purchased a wedding set on March 15th it needed to be sized and we was told thar it can take up to 4 weeks. Well 4 weeks gone by and the set was never sent off. The purchase was made at sulphur Louisiana walmart. Very dissatisfied with the service and will be going today to get a refund.

I went to the Walmart bakery at 5pm on Thursday to order a cake for Saturday; however, I was informed that the last person who worked the bakery had left at 4pm and that there was no one there to take my cake order. The lady working the deli counter advised me to try back the next day and that they would be able to take my cake order on Friday for Saturday. Fearing that 5 on Friday would be late to place my order, I decided to call Friday morning to place my cake order only to be told that they would not be able to have my cake ready on Saturday until after 5, which absolutely does not work for my purpose.

So basically, I'm suffering the consequence of Opelousas Walmart's poor staffing in its bakery department. Had the bakery been open when it was supposed to be on Thursday I would have been able to have my cake. Headed now to Super One to place my cake order. I called them and told them of the situation and they were more than happy to accommodate my needs. And while I'm there guess I'll buy all of my other party needs. Way to miss out on the money, Opelousas Walmart.