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Write for Us Walmart Complaints Continued... (Page 29)
1684+ reviews added so far. Upset? Call Walmart corporate: 1-800-WALMART
In October 2012 one evening,i made an unexpected routine visit to the Walmart in Clewiston,FL.unlike other visits i have made many times before.this one has been very troubling. I was in the store nomore than 30-40 minut . Sometime during my shopping visit,my money was lost in the store. It was in my pocket,i did not visit any bathrooms or fitting rooms. I do not carry a wallet or purse. I had in my possession when i entered the store. The currency was as follows,2twenty,1ten&5ones total amount$55. I made a report (local police),the Walmart night manager, and was told someone would contact me about this matter. I contacted the store&p.d a few more times myself before i contacted a Walmart rep.on the 1-800 Walmart numbet,there should be some kind of proof that i did. Till this day nothing has been done to resolve this matter. Till this day i haven't heard anything else back from Walmart or the local p.d regarding this matter. Is there anything that can be done? Is this matter able to be corrected?
I went into the Amsterdam, N.Y. Walmart to purchase printer paper, but I could not find any. I found the Office Supply section, BUT to my amazement there was none to be found. Clearly this was because of all of the Valentines stock that was put out. So I proceeded to try to locate an associate, but guess what? I could not find one of those either.
Then I remembered that I needed to pick up a cable for a DVD player. I wasn't sure of the correct one , so again I tried to locate an associate in the Electronics Department, but, you guessed it, there was none to be found. If I tried to rob the store I bet I would have found a bunch. So now I'm really irritated, so I went to the Customer Service Department; but no one was there.
Big surprise! With this I walked out of the store and went to Target's. I purchased my paper and cable there. If I was a store manager I would be very upset at hearing this. I feel the store manager should be fired and get someone in there that cares. And just so you know, I am spreading the word to family and friends. I will also NOT step foot in that store again.
I'm 62-Watch income so when Walmart has the bins full of $5 DVD's I buy. Have tons of DVD's this way. Purchased one started to watch, but into program stopped and would not play. My dvd is fine, as put several others in to make sure. Have never had any problems before. Took my DVD with receipt to Store - Walmart on Hudson - Woodbury, MN to get refund and was told that once opened cannot get my $5 back. Sears, Target and anyone else does same. I asked - Then how does a person know if DVD works if they don't play it? Told same thing. Had to Exchange for same. Went to look for same but not available now. This is wrong. You just stole my small $5 from me. If you are doing this to me, how many others lose their $5 across this country. I want my $5 plus tax tack. I shop at Walmart all the time for your good prices and sure didn't expect to be treated this way.
I bought a large dutch apple pie to serve to some guests, and when sliced, put on plates, handed out and some guests had already taken bites, others started noticing movement on their plates. Little black beetles were emerging from the Apple filling. This was totally disgusting and some of my guests said as much and left my house. I went back to Wal-Mart simply to inform them so no one else would get bugs in their pie and was told that I should have brought the pie back. I informed them that I wasn't about to bring bugs into a food store and was told that they could not therefore do anything about this matter.
Store #2717 Manager Celeste Buhl TC# 6035 3830 1514 9034 6554 date 01/19/2013 time 05:47:37 a.m. I paid for a Razor Sling (Rifle Sling) item 005105790040. I was charged $10.97. I did not receive the item. I bought one other item, a loaf of bread.
I received a bag with a loaf of bread in it. Either the cashier improperly placed the rifle sling in the bag in a haphazard manner or she did not put it in a bag or she took it out. I took the bag after I checked out and I put in the passenger seat. I was parked just outside the door entrance. I did not notice or hear anything fall out. If the cashier had placed the bread on top of the sling it could not have fallen out. She should have placed each item in a separate bag.
When I arrived at my hunting destination while I was still in my car I attempted to locate the rifle sling. It was not in my vehicle and I had not removed the bag. I did not leave Walmart's premises with the rifle sling. I returned that same day after 7pm and reported the missing item.
An employee named Ray offered me no assistance. In addition to the missing item, the cashier was rude and complained about having her break interrupted to wait on me. It took longer to check out than to find the items in the store. None of the employees were helpful. They all were trying talking to each other or doing something else.
One cash register was lit up as open. They refused to wait on me and told me to go back to another cash register across the store that I had walked past that was not open. One lady told a cashier to check me out. That cashier started fussing about having her break interrupted to wait on me. I told her that I did not want to hear it. She said she was not talking to me.
She was rude. I told her that i would file a complaint. Employees are not as helpful at this store compared to the store in west hattiesburg, petal, and wiggins, ms. It is very unusual for Walmart employees to be rude. This cashier may have been having a bad day, but I have found employees at this store to be indifferent and not as helpful as they are at other Walmart stores.
I was disgusted with the time that it took to check out. I would not have stopped there if I had known that checkout would take so long. There were hardly any customers in the store. I do not plan to shop at this store again. I will reserve judgment about Walmart and the other stores depending on the resolution of this complaint.
they at walmart 175 outerloop lou., ky. continulay refuse to help people at the money transaction counter , wanting them to go to the customer return counter , where there are 10 or more standing in line already with carts loads waiting on one person working that counter .i have seen many times people mumbling under their breath about there service in the store. i have a few times stopped others in the parking lot to ask their thought's about that store and a lot would like to see 175 outerloop closed , and people would sign a petition for that purpose . i live so close to 175 outerloop , but more often go to the hillveiw storte where they are always more helpful and courteous .
I was advised today, by a Walmart cashier, that Walmart would no longer accept manufacturers's coupons that did not automatically scan into their computer systems. I asked what she meant by this specifically considering I have shopped at Walmart for years and always used coupons. She said that if the computer did not want to accept the scan of the barcode on the coupon, they could not accept the coupon. I advised that every single time I go to Walmart there is at least one coupon, if not more, that has to have the barcode digits entered manually. I am not responsible for the computer system Walmart uses. I have legitimate coupons cut from the Sunday paper just like millions of other consumers have. We are now responsible for whether or not they "scan" properly into a store's computer system? Perhaps Walmart would do better to stop being so greedy with their bazillions of dollars and not only pay their employees properly but update their lame computer systems. Any product that I have a coupon for that Walmart's computer system will not accept will be voided as I will refuse to purchase it. If this is going to be a foregoing and predominate policy, I will take my coupons and my Target VISA card and go where not only are my coupons accepted but I get 5% off for having the card.
I shop at your two western new York stores in Hamburg and cheektowaga and spend on average seventy five plus weekly but in the past three months as I asked your workers about to help me out they have walked away and helped out other customers and either ignored me or told me they were busy and to find someone else and that really pissed me off cause I waited for them to help me and after fifteen minutes of waiting I walked out of your cheektowaga store and most likely wont return anytime soon. Me and my family will shop at a different store if your workes can't respect people enough to help them. I'm gonna post this to friends and family on Facebook and persuade them not to shop there unless they want to be ignored and humiliated. My experience at Walmart has been good up till three months ago and after my last experience left me upset and I just wanted a birthday present for my son and then I missed half his party and ended up not being able to participate in his lasertag match and losing money cause of the reservation I made I decided I've had it. I work 58hours a week and enjoy spending my money on my son and most of the time its at your store but I don't enjoy being treated like shit
I was given an Applebee's gift card as a gift. I took my family out to eat. When I paid the bill with the gift card I was told it was not activated at the store. I talked to my friend who purchased it at the Sterling, IL store. I was so embarressed. I took no money in the resteraunt with me, so to find out that the gift card was worth nothing. I had to make arrangements with the manager. I had to go home and get money to pay my bill. The cashiers really need to learn to activate these cards. The manager said it happens all the time. Needless to say I am not happy...
My 1 year old has an ear infection and the prescription was called in to Walmart, (Muscle Shoals, Al). ater informing my husband tha their system was down the proceeded to tell him that he should come back later to pick up the script, we came back later still no script, called just before closing and still no script. So we waited 24 hours and went back only to find out that they never received the script but never made any attempt to let us know that this happened since we had already inquired about it more than once. and they had a number on file to contact us. I will never use Wal mart pharmacy again because Wal greens calls me as soon as there is a problem and even attempts to contact the doctor if I need them to.
I called walmart in buda, tx. to ask about 60 inch vizio t.v. on sale. Sales lady told me to get there soon that they would go on sale at 10 p.m. I drive over 20 miles to get there and find that they were in the garden center which wasted over 30 minutes of my time. they had handed out tickets. I did not get a ticket because I was waiting in the electronic department. The salesman then tells me I can get a rain check in customer service. I get to customer service and the saleslady rudely tells me there is no rain check. I then scramble to call walmart in Lockhart. After numerous attempts i finally get someone. I ask if it is worth my time to go down there for the t.v. She tells me it is buisy and she does not have time for anyone to go check for me. I remember working for walmart as a kid. I was always taught then that the customer comes first. It is ashame how terrible your service has gotten. No longer a shopper.
I purchased a coleman electric cooler from Walmart in Brampton. The cooler caught fire and almost burnt down my truck. I returned it and they told me it was a straight return, did not give me a reciept and insisted on keeping the box to send back to coleman. Now the cooler they gave me is also defective and will not work. When I tried to return it they informed me that since they have none in stock and they kept the box they have no way to return it since they don't have another one to scan and since they won't be getting anymore in until spring and they have a 90 day return policy I basically am stuck with a defective item and I'm out over 130 dollars. As a customer I would like to know what kind of customer service is this. Proper customer service would be to do what you can for the customer considering it was Walmart that sold me the item and it is Walmart that kept the box without giving me something so I could return it if there was a problem!!! I am not happy. ... I do all my shopping at Walmart and will have to rethink where I will shop if that is the customer service Walmart offers!
I sort a minimum of $100 per week at Walmart... Recently I had a baby and bought almost everything from there; crib, play pen, swaddled, clothing, glider, all my kitchen, living room and bedroom furniture and even down to stroller and breast pump.... I spoke I a member of staff about the breast pumps and they had two of the same brand there and that was it. Both were damaged boxes but she said it did not effect the product. I purchased it for $70 got home and of course there was parts missing as even the instructions! I called and they offered me a $60 in store credit as I did not want the same brand ( obviously) I explained I had a preemie baby and could not drive over there again ( it was 9pm on a Friday night) so she said the next day was okay. I went up next day and they said I wasnt allowed I return the product regardless of what someone else advised me. Se offered me the same Item again which I declined and then offered me a credit for somethin else but had to be ye same brand I bought(evenflo) I said I wanted to I store credit as I was just about to spend another $250 in the store. Se of course was rude and refised! I dot think Walmart value there customers ecspecially ones like me!! They should har went above and beyond to make me the customer happy. Needless to say I'm starting to go to Target instead.
I live in Mercer WI. I have Walmart in Minoqua and Ironwood MI. First of all Ironwood is not 24 hours. When I go to either Walmart there is no help and very poorly stocked. You go and shop and there isn't enough product or no product. I have spent a lot of money over the years and am very disapointed that I can't fill my whole list. I wish that Walmart would really stand up and do what you say you do. Right now I am willing to shop at other stores even if I have to pay more. Because other stores are well stocked. I have to travel so far and I want to fill my list and not have to go store to store. I am very disappointed in Walmart right now. Today I spent $353.00 and didn't get everything. So sad!
I had an acc. With you of which I did not receive service and had was to cancel within days. However i'm receiving billing from you stating I owe you $21.81. Why am I to pay for service that I did not receive.further more you are threatening me to mess my credit up by turning this bill to a collection agency.
i got ammo the day before had receipt ammo unopened they said no returns if they took back they have to donate to police dept. OK so i am a customer that spend 10k to15k a year at walmart so your going to piss off customer over 25$ return.
so take it back make donation of 25$ walmart makes millions at this one location and keeping customer happy. i am not sure why they are not allowing returns on ammo maybe it have something to do with the shooting i am not sure but this is not right?!
Shopping at Uptown Walmart in Victoria this afternoon I encountered a very powerful smell while I was in the produce section and then it quickly spread to the cash register area, I could not get out of there fast enough. It smelled like someone was cooking popcorn with a very strong cooking oil. My eyes immediately started to water and I could feel my chest getting tighter, I could not breath properly. The gentleman at the register said that it bothered him as well. I have now been home for over an hour and my eyes are still very watery and itchy and I still have a tightness in my chest and find it difficult to breath. I will not be going back to Walmart any time soon and with a Target store opening in my area that is where I will be shopping.
I was given an increase on my account and encouraged to use my Walmart Master Card. I started to use my Walmart Mastercard more frequently along with making bigger payments. Not too long after I was given an increase, I was given a decrease of 200.00. This was unexpected without any notice. I later received a letter in the mail after the fact. I called in to find out what happened and was told because of the more recent activity on my card they reduced my limit. I told the lady on the phone that I was using my card more but my payments were larger and more frequent.
She didn't really know what to say to that. This is very odd as I was encouraged to use my Walmart Mastercard and then when I started to use it more frequently and made more and larger payments, I was penalized. What if I was on a trip and I thought I had that extra 200 dollars? I find this poor business and now I don't really want to use my Walmart Mastercard as often as I use my other credit cards. Can this be corrected?
I have cashed my pay check at walmart in different statesfor the last fifteen or so years never had a problem walmart is everywhere i go being a contracter its easier than a bank until i got to Snellville Ga store#3435 has its own policy only one of all the Walmart stores to not cash a check because the address on the license is different than the check even thou i am in the system at the address on the license when asked to see the policy in writting they could not find it. I am in GA often and would like to see this policy in writting or get my check cashed the next time i am there or i will see if some paper work will put a little act right and thank you for addressing this problem or if there is such a policy then sent it to me via email Thank YOU william jones
I'm very upset. I purchased a loaf of bread in Walmart location 1850 SW Gatlin Blvd Port Saint Lucie FL, 34963. The wrapper of the bread had a ripp in it. It also had been eaten thru the middle, as if a mouse or rat has done it. Now I purchased this item Friday afternoon. I didnt notice this until Saturday morning when I made myself a sandwich for my work lunch,and I've already used this bread for the first time that morning too,to make my two year old a sandwich with out even noticing it because I was in a rush.. I called your store to report that morning. They acted as if it was nothing, and told me to go return it or exchange it. I' mean this is serious Thank God my two year old didn't get sick. I went back later that evening after work. I spoke to your manager named HARRY. And he said he would report this. I hope he did, becuase it seemed like he really didn't care. I've taken pictures of this bread and have a copy of the reciept. I always shop at your store and this absolutely unexceptable.
Today I visited your store in Muskogee, Ok. I will have to admit I had a basket full of groceries, I was standing in line 3 deep, when the manager brought the cashier her bag to open in the next line and removed her closed sign I moved over to her line. Her first response to me was it was going to take her awhile to get her money in her drawer, I said okay and started putting my groceries on the counter. It took her at least five minutes to count her money. She never once spoke to me while she was checking me out.
Then she put ten cans of food into one bag and when I picked the bag up it split. I started trying to double bag the cans of food and was unsuccessful and she offered me no help so I started re-bagging the cans myself, still no comment from her.
On the bottom of the basket I had a large toilet paper, water, large package of paper plates and paper towel I asked her if she could scan these items without me having to take them out, she responded that her hand scanner wasn't working, but she would if I would hand them to her. Let me remind you I was her first customer so really couldn't understand how she knew the scanner wasn't working.
While she was checking me out she was scratching her head and then while she was waiting for me to get my card out to pay she was leaned upon the register. I was so upset after this that I went to customer service and talked to him, he couldn't believe I had been there as long as I had after he gave her the money to open her register. He said they would talk to her.
My complaint is about the rule of the dressing room at the walmart store in Glen Burnie Md. I was shopping with my daughter she had a bra she had to try on the lady in the dressing room told me I canât go in the dressing room with my daughter. My daughter is disabled. She is a 14 year with a brain tumor that affects her motor skills. When I told the lady my daughter is disabled clearly you can see my daughter one eye is closed she canât walk straight. The lady sat there thinking about it. Made me sick. I understand where you donât want many people in the dressing room I had one item for her to try one BUT THAT RULE SHOULD NOT APPLY TO ALL.
I've been buying great value fruit smiles every week for a couple yrs, the big size box both flavors reg and tropical. got some last week and they sucked! the consistancy was hard, and flavor just wasnt there! i looked at the old box i had and saw that the recipe had changed...i wont buy these anymore...they arent good anymore :-( i loved them...the whole family did...so for the couple juices..cherry and raspberry that were removed n the tropical..and for 10 less calories and 1 more g of sugar the small changes for whatevr reason dont seem to be worth the final product now. very disappointed.
I'm sure this will never be seen. I was in your store at 59th ave and Northern in Glendale today. I ordered a blue ray player online and didn't realize the HDMI cord was extra so I went to the store to buy one. There where 7 employees standing around talking and joking so I stood there for about 5 minutes before I asked for some help. The employee had no idea what I needed and had to get someone to assist.......really that makes no sense to me. If you have a job you should be trained to assist a customer. I have stopped shopping at this location for this reason.
Bellevue Neighborhood Market Store #3098 15063 Main St Bellevue, WA 98007. I went into the store listed above to pick up DenTak to replace a filling until I could get into see a dentist. The most important thing is that everytime I go into a Wal Mart to purchase this product, I am immediately told that if it is not with the tooth paste that Wal Mart does not carry it. This is is incorrect. I have told Wal Mart stores in Washington State and Arizona State that the store does carry it but it is not in the place you would think it would be, but it is there or needs to be reordered. When I tell the various clerks it is there, we just have to find it. Wal Mart will move this product all the time. Why is isn't with the tooth paste I do not know.
Of course that would be logical and Wal Mart employees are not logical. This last time I tried numberous times to explain to "Sue", one of your employees that I have searched for it millions (OK an overstatement) and it is there and we just have to find it. She looked at me as we stood by the toothbushes and said, "If it is not here, we do not carry it" and walked away. End of story for her. I even had the box but she had no interest in looking at the packaging. I found a young man and told him you do have this. I am the customer, I go through this all the time, not every store puts the product in the same place. He took the used package from me and went to a man who appeared to be a supervisor.
This gentlemen and the young man looked up the information by scanning the bar code on the package. He found the product, gave the number to the young man and he and I went looking for it. We found it, it was out of stock so back to customer service and the supervisor ordered it and it would be in on the following Monday. This was Tuesday night. I could wait. Please ntoe when "Sue" heard the young man saying what the stock number was, she immediately appeared with a scanner in her hand. I told her to forget it, I found someone willing to listen to the customer. My question is why didn't she do that in the first place. Wal Mart is famous for having this type of customer service, "if it is not on the shelf then we don't have it" and walk away.
End of story. Stinks doesn't it. You have two males who do exhibit customer service, but not "Sue", she would do better in the stock room and never on the floor. Understand that I as the customer run into this problem with this product many times and not one of your employees working the floor will scan or even try to find it when I tell them my past experiences with finding the product. I told Sue that I have the packaging out in the car, shall I get it....she do not want it. Why or why do you train employees this way. If a customer tells you that it is available at Wal Mart but each Wal Mart puts it in different places. Why do they treat me, the customer, the one who uses the product, like I have not idea what I am talkign about. It has been a long time since Wal Mart has had true customer service, they have no-customer service.
Store # 2091 the manager by the name of Jaime was rude and disgusting. I asked for a movie and he told me that there was only one and when I asked him to double check in the back he told me he was too busy to help me. and also told me to bad for you since you could not buy one. I need for this manager to get fired as I always shopped at this Walmart, it looks like to have to give my business to another store other than Walmart. I will NOT be shopping at Walmart anymore I will tell all my friends and family to discontinue shopping at Walmart.
You need to have a better customer service managers that actually know how to handle people. Also this Walmart is all hispanics and when you ask a question in English they look at you as if you are an Alien from another planet. You should have people who Speak English and understand how to treat a customer. Please send me a response to this email. I appreciate a response. Thanking you in advance for your prompt attention to this matter.
This complaint is on reference to Walmart 92 Plaza Lane in Oxford, Alabama.
Someone from region needs to pay an unexpected visit to this store and see for themselves how terrible the management coordinates. They are ALWAYS out of everything and never have a variety or selection. My husband and I have continuously tried to give them the benefit of the doubt, but after tonight - we will be shopping at Target and Publix. People in the area have told us repeatedly that the Walmart in Anniston or Pell City is much better... well, I'm not driving 15 miles out of my way when the gas money I can save will just go to convenience and support stores that do have a variety and know how to properly order so that items are in stock!!!
I went to Northgate Mall Walmart in Edmonton Alberta and I wanted to make a payment or as I put it "put money on my credit card" and the cashiers or the customer service at Northgate mall in Edmonton did not know how to do this transaction. One associate who works in the Customer Service told me she never heard of this kind of transaction and she has been an associate for 7 months. A store manager came a lady and she didnt know how to do either. I was not a happy customer so I left. I called another walmart in St. Albert and I asked them the same question through telephone to see if they knew what I meant by saying "I would like to put money on my credit card" and they knew what I meant. I am so upset about my experience at Northgate Mall Walmart. I thought all Walmarts would know how to do this kind of transaction. Iam still pissed off and it ruined my day. I am not going to wait around so they can ask other people when Customer Service or the cashiers should know of this kind of transaction.
Walmart"s Family plan is worst wireless plan they have out there, poor, poor customer service. They lure you in saying two line will be $70.00 and approx. $5.00 in taxes and fees. I specifically asked before I sign up about all the additional taxes and fees that will be added, the girl told me will only be around $5.00 for both phones. Financially I am not ready to sign another contract with any phone company so I was deciding between Walmart Family or Metro PCS their wireless services in my opinion is about the same. When I got my first bill it was $86.46! The fees and taxes was $16.46 not $5.00.
I was upset, so I switch to Metro PCS which theirs was $70.00 for two phones everything included!!! Unlimited phone time texting & internet service!Metro PCS ended up the better deal. They are far better in customer service. They are physically there if you need to talk to a person. No one at Walmart can help you when it comes to your phone bill questions. Instead of you having to call Walmart Family Plan, make sure if you do you have that 4 digit pin code they "supposedly" gave you when you signed up with them.
If you didn't write it down or can't find the number you will need to go to the store and have some from Walmart call for you (people in Walmart doesn't even know this, they look at you and think you're completely stupid when you go there and ask them to call for you) Then you can changed your pin#. This was so stupidly ridiculous! I answer the password question and offered my ss#, home address, DOB, acct# and this was still not enough for the girl on the phone to assist me with my billing question. I had to physically go to Walmart and straighten this out.
When it comes to wireless phones Metro PCS is by far better and you get more for your money and better customer service! I am seriously thinking of starting to do take my business somewhere else, I am finding out with smaller businesses you get better customer service!
My girlfriend had used our bank card to order a phone card at walmart .com an the money was taken out a min later and they sent the details of the phone carg EG the reup # to my email. Then on the 15th I orderd a printer an usb cord. A baby carrier a wipe warmer a diaper geni refill and a safty 1st cool mist vaporizer. They took the money out of the account and told me that the vaporizer and the geni refill was already at the store in plastow ready 2 b picked up. But then the next day i got en e.mail that said they didnt have the vaporizer there and insted of shipping it 2 the store with my order like i wanted in the 1st place they canceled the order 4 it and since my 1 month old was sick and i needed it bad I asked if they would give me the credit and just send it 2 the store.
but they told me that it would take 10 days 4 the money 2 make its way back 2 my account and in the meantime id have 2 order another and pay 4 it again. and thge money never made it back and then 2 days b4 christmas and it overdrafted it 3 times. And still havnt put the money back and in the meantime im afraid 2 put any more money back in my account incase they screw up again and charge me a 3rd time 4 the same thing. Walmart.com bad dont give them your info ever online and after a purchase is made if they screw up make sure the bank or credit card co. know not to let any other withdraws until talking 2 u. Or u can just go 2 target I havent had a prob with them yet. But we will see. My and my girl r both disabled so its hard 2 get out of the house and shop like normel people. So we order alot online. and the has just ben the worst experiance ever
this is the absolute filthiest Wal-Mart that I have ever seen. I cannot believe that they are even allowed to sell food items. you see employees, including the management, just walking around like they donât have a care in the world. someone needs to pick up a broom and mop and break a little sweat. donât even get me started on the rest room facilities or the bare shelves and poor selection of products offered. I try really hard not to even visit this store but the only Wal-Mart alternative is in Savannah more than 60 miles away. hey Corporate⦠where are you?
A year ago, I was remodeling my girlâs rooms. I purchased two of your white chest dressers. They look like your South Shore SoHo Models. May be the same model. After one year, I threw one away because three of the four drawers had fallen apart. I kept one drawer as a spare for the other dresser. I have one dressers remaining in their room and the condition of this dresser is horrible. Getting ready to buy two new dressers all over again. You might want to put your name behind better products. I can send you pictures of your wonderful dressers.
Unhappy Customer, Napoleon Cotton Sr. 334-718-2519
I asked a Walmart clerk to help me find a prepaid Mastercard for $100.00. He said, " this one here, you call an 800 number to activate." It looked like a credit card under wrap, so I bought it. I didn't open the packaging, just called the 800 # to activate. They wanted my name, address, phone number, social security #, and would mail me the CC to receive in 4 or 5 days.!!!
The went back to return it, and the ASMgr Ernie said they are not refundable, even after I explained the circumstances.
"Satisfaction Guarantee" ??? I did not open or use this item. It should be refundable.
I purchased a Shark steam cleaner from a Walmart in KY on 12/23/2012. It was at 14800 Fort Campbell Blvd, Oak Grove, KY 42262. I paid $98.84 plus tax. It was a gift for my aunt who was there on vacation as well. She and I came home to Virginia Beach, VA. after New Years and last weekend, Sunday the 5th of January, 2013 she went to open the box and set things up. However, to her surprise, all the pads were inside with the instructions, but there was no actual unit inside the box. She gave me the box to return as I had the receipt. I went to do this today, Jan. 12, however, i was informed by customer service that I could not get an actual unit as it had been too long since the purchase date. I do not understand as to how 21 days is too long for a return. The only thing I can assume happened is that we accidentally picked up the floor display box. I don't know if you need to call the Walmart in KY to see if they have a floor model without the box. The number is 270-640-4744. My reference number is 235800787968. Please tell me how to resolve this as I would like an actual unit for my aunt. Thank you for your time in this matter.
Sat, Dec 8, I bought ground beef from the Walmart Neighborhood Store (3059 Lawrenceville Hwy, Lawrenceville GA) to prepare spahetti for myself and two guests. I made the dinner Sunday and within a few hours, everyone got sick. Had I been the only one, I would think it was something isolated to myself. I was sick the rest of Sunday and half of Monday.
I took my receipt and the meat package to the store and asked for a manager. A lady came and asked me to file a complaint. I just wanted to get my money back since the damage was done. She assured me that someone from the claims department would contact me that day, which was Tuesday. I gave her two phone numbers to be sure I could be reached.
I then asked for a refund, but she informed me that the refund she was authorized give was for the meat. I immediately rejected that because I'm not going to pay for ingrediants that caused me and both my guest to get sick from. As the days go by with NO ONE calling, I'm now pissed at the situation. I don't usually buy meat from Walmart and I told her that.
She proceeded to tell me that she buys meat there all the time and has not been affected. I could care less about what happens to her because I have three people that know the meat was bad. After telling a few people about the situation, they immediately asked if I bought the beef from Walmart. Not to worry because that won't happen again.
At this point, I need for someone to contact me immediately regarding this situation.
Hi, I am a loyal Walmart customer, but each time I go to the Walmart in St.Helens, Oregon I have issues. On more than two occasions when I checkout, the items I'm purchasing ring up at a price different than what was labeled on the aisle. The cashiers act like I am being dishonest. One time I just left the items because they didn't offer to adjust the price or even do a price check. Tonight I had a couple clearance items and the price was only 47 cents different. This time they did a price check, which took at least five minutes, and when the staff returned he said they must have been in the wrong place because he found them on an endcap with the correct price. I let them know that I didn't find them there, that I had found them on the aisle along with two stacks of them. I know it was a small price difference but its very frustrating and embarrassing to be treated like I am being dishonest. I have only had issues at this location, I just wanted to bring it to your attention. Thanks.
Well today hasn't been the best. Got into a big argument with Wal mart. My 10 yr old grandson bought a game for his computer that was $60. When he got home and we opened it there was no disc in the case. I called and was told that "we will mark this in our book. It happens often" We live 75 miles from the Wal Mart and don't go there every week. Today we jumped in the car and went there. All I got was a rash of shit from them and no replacement for the game. I asked the manager after he told me sorry how it felt to steel from a 10 yr old. He then proceeds to tell me that because it's a war game a 10 yr old shouldn't have it. Big mistake on his part. They also said " We will check with the clerk on duty that night and ask why it was never entered into the log book and call you. They still haven't called and don't expect them to.
I would not normally, never complain about services recieved. But.after a week of living with a haircut that im very unhappy with, I most. Took my daughter to get a haircut atWalmart in Colorado Spring Co. 85 /87. I paid $40.00 for both, after tips. I got home and my wife.pointed out the patches at the back of my head. Ive been a military member for many years. Just had to say something after my wife had to run our clippers though my hair today to try to fix it.
Ever since our smaller Walmart closed on Everhart in Corpus Christi, TX and moved to the "SUPER" Ctr on Staples I haven't been able to find the individually wrapped pop-corn balls for Halloween. For the past two years they haven't had them. I am VERY disappointed and I read that at least one other person is also. I don't know where this lady lives, but apparently she wanted to give out a MORE NUTRITIOUS treat than the confectioner's delights you CAN buy at Walmart that give a terrible unhealthy message to the children here in So. Texas who are mostly overweight. An individually wrapped treat is one that parents would not mind their children having. I could make them at home, but parents wouldn't want their kids to eat them and I wouldn't want mine to come home w/a homemade treat either. And as the other lady says, this complaint probably won't do any good, but I had to do it!
Today 10/6/12 I shopped at your Morgan Hill Store only to leave without the groceries purchased because your registers could not handle debit charges. At 11 am I called the store and they were once again working. Over a week ago at the same store whic attelmpting to check out where the lines were enormous an employee told me to go to pharmacy which I did only to be told they could not handle the produce I purchased since thsy did not have a scale. I left the groceries on the counter and on my way out I told an employee about my situation and she told me to wait while she went to pharmacy to gather the goods and checked me out at a regular counter. By then many registeres were open. For a large grocery chain like Walmart these things just should not happen! These type of events have never happend to me in all the years I have been shopping at large grocery chains. Why did I go through this?
I went to Walmart last week to buy an Ipod for my grandson as a Christmas gift. When I went to the department a young girl employee said she had to go get the key and walked away. I am not sure if she forgot what she was going for but after waiting approx. 20 minutes. I left without making my purchase and no other customers were seen in the dept being assisted either. Yesterday I went back to Walmart to buy the Ipod and the same girl came buy and said she had to go and get the key to open the case.
I can't understand why the key was so far away because she was gone for 30 minutes and I never saw her again. A male manager strolled buy and I explained I wanted to buy an Ipod and he said he had to find someone to go and get the key. I told him someone went about 30 minutes ago to get the key and has not returned. The manager could not help and but this time I was gettin very frustraed and asked to speak to another manager and was told the onlt other was in the garden deptartment and I would have to wait. About 10 minutes an older female came and I tried to explain that I wanted to but an ipod and this is my second trip to the store to make my purchase and no one will wait on me.
She was very rude and said they were busy, although there was not anyone in line or in the department to buy an Ipod. In frustration, I went to Target. I was immediately assisted with friendliness and kindness and the store had many customers in the department I was in. The employees did not seem irrated that they were busy and I made my purchase. I was also surprised that I got a free $50.00 gift card for making the purchase at Target. The employees were so nice and friendly and made my shopping an enjoyable experience. I definetely will take my money to Target. Apparently Walmart does not value customer service nor orient the employees how to wait on the customers. I am very disappointed in Walmart.
The Pharmacy in Amherst Virginia has very poor customer service. I went to have a prescription filled yesterday and they said it would be 15 minutes. I needed to get back home to take care of a couple of things but chose to stay and wait since it wouldn't take very long. I went back up after the alotted time and they said, well we had to order it, we can give you a partial tonight or you can pick it up tomorrow after noon. I said I will just pick it up tomorrow since I needed to leave. I went back today and they said they had to order it from warehouse so it would be a two day delivery but they could give me a partial or I could come back tomorrow. I said, give me the partial. I had to stand in line for 20 min to get my partial after waiting the alotted time rather than them calling me up and giving me the partial. I have also recently had a prescription filled that had the option of one month or three and I got one month since they did not have enough in stock an when I went back they said they could not fill it since I got a 3 month supply already but I had not so they had to drop the prescription as if it were a new one into the system so that insurance would ok it for me to have the prescription again. That is insurance fraud no matter how you put it!!!! I started going to Walmart for my prescriptions due to the increased cost at CVS but the lack of hassle and the professionalism they have is worth the added expense and I am now considering going back to CVS. I have worked as a pharmacy tech and have been in medicine for 11 years. I am now a nurse, so I am not new to how things should be professionally handled. This is definitely not professional. Even when discussing the issues with the pharmacist, rather than come around from the counter and speak to me he spoke to me from behind the counter that was 2 counters back. I could barely hear him and it was actually a violation of my HIPAA rights, so there needs to be some serious changes in the pharmacy in Amherst Virginia's Walmart. They also need to utilize some type of paging system or some way to notify people while they are shopping of issues that have arised because this is not the first time I have spent a great amount of time in the store just waiting on a prescription just to find out they didn't do anything with it.
The Walmart center in Murray KY is a disappointing location. My family shops there at least once a week and it is never properly stocked with products. What is the purpose of putting 2 canisters of one brand of formula on the shelf? They never seem to have what I need for my daughter. The associates seem bothered when asking them for help. With the condition of the store I'm not sure why you have them working there at all. We purchased a sandwich from the deli yesterday and it was definitely not worth the money. Overall this store is an embarrassment and something needs to be done.
I appreciate the door buster sales at different times of the day because I had to work all night. I was however able to get to my nearest Walmart for the 5am doorbuster sale. I arrived at the store at 4am and was told that the 50" TV I was shopping for was already sold out. I was quite surprised, as the sale did not start until 5am. I have been Black Friday shopping for many years and understand the waiting lines and the first come first serve format, BUT, I was told that these TVs were already sold the day before! The store handed out tickets for this item the day prior, which I find very unfair. If a sale starts at 5am tickets should not be given out until 5am, PERIOD! I was very disappointed with this set up and will not be shopping WalMart next year on Black Friday, in fact I will not be shopping at any store that opens on Thursday before midnight! My nearest Walmart is in New London, WI 54961.
I took my daughter to get her prescriptions she is visually impaired and can not drive. I saw several displays that were marked 50% off and I saw a couple different perfume bottles there next to the other perfume bottles so i decided to purchases them. When we arrive at the counter of course they didn't ring up 50% off that is the stores biggest problem things never ring up the price it is marked.
The cashier called someone we waited awhile then she just said did you check with jewelry. The cashier then said with a line full of people I might add It doesn't look like valentines stuff to me. So embarrassed mad and humiliated I told her to keep them. Try calling a manager was on hold for 30 minutes just to say she was sorry and she should have over rid the price.
I then filed a complaint on line and a what i assume is a manager he said his name was Russ. Have made several attempts at reaching him but He is either gone or can,t be reached. He left a message I assumed he was concerned about the treatment his customers receive but it appears not to be the case. Walmart wasn't like that when Sam was around.
I was in the Walmart location in Beamount Texas toady shopping for two book shelves, the store only had one on the shelf. So ask walk around the store until I could find someone to help me with this. One employee scan the product and said that were no book shelves in backroom but he had four on hand.
However he never ask me do I want him to look for them so he walked off, after him I saw another employee that I ask for help she said it depended on what I needed very rude. She didn't even try to help so I bought the one book shelf and some other items, and did the cashier didn't even acknowledged me before or after my transaction at her cash register.
This is not the first time I have bad service in this walmart, but today the employee that I came across was not helpful at all. I am never going back into walmart again. I know I am just one customer that can't make no difference in the service but I will tell all my friend to no shop in no Walmart because they want your money so they can treat like crap.
We shop at W.M and spend 2-3 hundred a week. My husband says no more! The store is so dirty that most of the time we won't use the bath rooms there at all. There is never enough check outs opened. Today when I was there they had only 1 opened and it was backed up for ever. Employee's walking around with casher badges on but not working at their job. The price they have in front of a product is so often a much higher price when you go to check out. We travel around the country and this is by far the worst store you have. Please do something about it as my husband will not let me go back there. We are not the only ones with these same concerns. People are talking about it all over town and say they are done shopping there. Just today they over charged me over $11 for things I didn't buy. Something has got to change for the better here. Please contact me by email and give me some sort of answer about this. Thank you, Phyllis Lavender
Swing set for my grandson for christmas morning was not at Walmart Chalmette store or should I say one box was damaged and they could not find the other box. I ordered the set November 26th so I would havej it for christmas. I got a gmail that it arrived at the Chalmette store on December 3rd and I had until December 18th to pick it up.
I was refunded my money after I was told the boxes were there but severely damaged but later found out that they really could not find one box I don't think they even had one box. Something happened to my set and I don't feel I am getting the right answers and that Walmart should find a way to get me the set before Christmas because I reordered the swing set like I was advised by Walmart in Chalmette and then called the customer service line and it was possible I could get it before charistmas by was of Walmart truck.
ANOTHER LIE. I am very upset that I will not have my grandson's christmas gift when I ordered it in plenty of time. Someone at the Chalmette store messed up......I would like to talk to someone higher up than a supervisor in customer service but I need a phone number.
I was at your somerset pa store today at 1:30pm going thru lane # 6 and spending in this instance $208.00, and was never so rudely treated. First as i am trying to take the bags off the spinning thing she is continuing to spin it catching my hands, i even asked the girl what her problem was and to slow down, and she gave me a dumb look. Then I had a $6.00 container of cupcakes taking them off the top table area having them in my hands and she throws a big thing of toilet paper on top of my hands knocking the cupcakes over. Rude rude rude, I went and talked to customer service, and they said they will talk to her i am sending this to you to be sure they carried this out. I am really displeased with this service. Bonnie Thomas
The customer service at the Spearfish S.D. walmart store just gets worse and worse. The managers are just totally stupid and have no respect for customers or the department managers.They really need to do a new assesment of this store.The manager named brian is the worst and has no respect for customers and is not willing to help customers not to mention the Tire and lube is the worst department of all in his store with absolutely no respect for customers or helping customers and going as far as turning customers away up to an hour and a half before the department closes. The way the managers treet the employees and the department managers they either need to be sent to a class and retrained or fired and people with commonsence given the positions.Another really stupid thing about walmart is the fact that stupid people in Arkansas order for a store several hundred miles away resulting in the store NOT haveing what they need for the area (note the sporting goods department.) They NEVER have the right camo clothing or the right shotgun shells for the area!!! To a consumer this is just plain STUPID!!!!
Well today hasn't been the best. Got into a big argument with Wal mart. My 10 yr old grandson bought a game for his computer that was $60. When he got home and we opened it there was no disc in the case. I called and was told that "we will mark this in our book. It happens often" We live 75 miles from the Wal Mart and don't go there every week. Today we jumped in the car and went there. All I got was a rash of shit from them and no replacement for the game. I asked the manager after he told me sorry how it felt to steel from a 10 yr old. He then proceeds to tell me that because it's a war game a 10 yr old shouldn't have it. Big mistake on his part. They also said " We will check with the clerk on duty that night and ask why it was never entered into the log book and call you. They still haven't called and don't expect them to.
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