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Write for Us Walmart Complaints Continued... (Page 28)
1684+ reviews added so far. Upset? Call Walmart corporate: 1-800-WALMART
Sat, Dec 8, I bought ground beef from the Walmart Neighborhood Store (3059 Lawrenceville Hwy, Lawrenceville GA) to prepare spahetti for myself and two guests. I made the dinner Sunday and within a few hours, everyone got sick. Had I been the only one, I would think it was something isolated to myself. I was sick the rest of Sunday and half of Monday.
I took my receipt and the meat package to the store and asked for a manager. A lady came and asked me to file a complaint. I just wanted to get my money back since the damage was done. She assured me that someone from the claims department would contact me that day, which was Tuesday. I gave her two phone numbers to be sure I could be reached.
I then asked for a refund, but she informed me that the refund she was authorized give was for the meat. I immediately rejected that because I'm not going to pay for ingrediants that caused me and both my guest to get sick from. As the days go by with NO ONE calling, I'm now pissed at the situation. I don't usually buy meat from Walmart and I told her that.
She proceeded to tell me that she buys meat there all the time and has not been affected. I could care less about what happens to her because I have three people that know the meat was bad. After telling a few people about the situation, they immediately asked if I bought the beef from Walmart. Not to worry because that won't happen again.
At this point, I need for someone to contact me immediately regarding this situation.
Hi, I am a loyal Walmart customer, but each time I go to the Walmart in St.Helens, Oregon I have issues. On more than two occasions when I checkout, the items I'm purchasing ring up at a price different than what was labeled on the aisle. The cashiers act like I am being dishonest. One time I just left the items because they didn't offer to adjust the price or even do a price check. Tonight I had a couple clearance items and the price was only 47 cents different. This time they did a price check, which took at least five minutes, and when the staff returned he said they must have been in the wrong place because he found them on an endcap with the correct price. I let them know that I didn't find them there, that I had found them on the aisle along with two stacks of them. I know it was a small price difference but its very frustrating and embarrassing to be treated like I am being dishonest. I have only had issues at this location, I just wanted to bring it to your attention. Thanks.
Well today hasn't been the best. Got into a big argument with Wal mart. My 10 yr old grandson bought a game for his computer that was $60. When he got home and we opened it there was no disc in the case. I called and was told that "we will mark this in our book. It happens often" We live 75 miles from the Wal Mart and don't go there every week. Today we jumped in the car and went there. All I got was a rash of shit from them and no replacement for the game. I asked the manager after he told me sorry how it felt to steel from a 10 yr old. He then proceeds to tell me that because it's a war game a 10 yr old shouldn't have it. Big mistake on his part. They also said " We will check with the clerk on duty that night and ask why it was never entered into the log book and call you. They still haven't called and don't expect them to.
I would not normally, never complain about services recieved. But.after a week of living with a haircut that im very unhappy with, I most. Took my daughter to get a haircut atWalmart in Colorado Spring Co. 85 /87. I paid $40.00 for both, after tips. I got home and my wife.pointed out the patches at the back of my head. Ive been a military member for many years. Just had to say something after my wife had to run our clippers though my hair today to try to fix it.
Ever since our smaller Walmart closed on Everhart in Corpus Christi, TX and moved to the "SUPER" Ctr on Staples I haven't been able to find the individually wrapped pop-corn balls for Halloween. For the past two years they haven't had them. I am VERY disappointed and I read that at least one other person is also. I don't know where this lady lives, but apparently she wanted to give out a MORE NUTRITIOUS treat than the confectioner's delights you CAN buy at Walmart that give a terrible unhealthy message to the children here in So. Texas who are mostly overweight. An individually wrapped treat is one that parents would not mind their children having. I could make them at home, but parents wouldn't want their kids to eat them and I wouldn't want mine to come home w/a homemade treat either. And as the other lady says, this complaint probably won't do any good, but I had to do it!
Today 10/6/12 I shopped at your Morgan Hill Store only to leave without the groceries purchased because your registers could not handle debit charges. At 11 am I called the store and they were once again working. Over a week ago at the same store whic attelmpting to check out where the lines were enormous an employee told me to go to pharmacy which I did only to be told they could not handle the produce I purchased since thsy did not have a scale. I left the groceries on the counter and on my way out I told an employee about my situation and she told me to wait while she went to pharmacy to gather the goods and checked me out at a regular counter. By then many registeres were open. For a large grocery chain like Walmart these things just should not happen! These type of events have never happend to me in all the years I have been shopping at large grocery chains. Why did I go through this?
I went to Walmart last week to buy an Ipod for my grandson as a Christmas gift. When I went to the department a young girl employee said she had to go get the key and walked away. I am not sure if she forgot what she was going for but after waiting approx. 20 minutes. I left without making my purchase and no other customers were seen in the dept being assisted either. Yesterday I went back to Walmart to buy the Ipod and the same girl came buy and said she had to go and get the key to open the case.
I can't understand why the key was so far away because she was gone for 30 minutes and I never saw her again. A male manager strolled buy and I explained I wanted to buy an Ipod and he said he had to find someone to go and get the key. I told him someone went about 30 minutes ago to get the key and has not returned. The manager could not help and but this time I was gettin very frustraed and asked to speak to another manager and was told the onlt other was in the garden deptartment and I would have to wait. About 10 minutes an older female came and I tried to explain that I wanted to but an ipod and this is my second trip to the store to make my purchase and no one will wait on me.
She was very rude and said they were busy, although there was not anyone in line or in the department to buy an Ipod. In frustration, I went to Target. I was immediately assisted with friendliness and kindness and the store had many customers in the department I was in. The employees did not seem irrated that they were busy and I made my purchase. I was also surprised that I got a free $50.00 gift card for making the purchase at Target. The employees were so nice and friendly and made my shopping an enjoyable experience. I definetely will take my money to Target. Apparently Walmart does not value customer service nor orient the employees how to wait on the customers. I am very disappointed in Walmart.
The Pharmacy in Amherst Virginia has very poor customer service. I went to have a prescription filled yesterday and they said it would be 15 minutes. I needed to get back home to take care of a couple of things but chose to stay and wait since it wouldn't take very long. I went back up after the alotted time and they said, well we had to order it, we can give you a partial tonight or you can pick it up tomorrow after noon. I said I will just pick it up tomorrow since I needed to leave. I went back today and they said they had to order it from warehouse so it would be a two day delivery but they could give me a partial or I could come back tomorrow. I said, give me the partial. I had to stand in line for 20 min to get my partial after waiting the alotted time rather than them calling me up and giving me the partial. I have also recently had a prescription filled that had the option of one month or three and I got one month since they did not have enough in stock an when I went back they said they could not fill it since I got a 3 month supply already but I had not so they had to drop the prescription as if it were a new one into the system so that insurance would ok it for me to have the prescription again. That is insurance fraud no matter how you put it!!!! I started going to Walmart for my prescriptions due to the increased cost at CVS but the lack of hassle and the professionalism they have is worth the added expense and I am now considering going back to CVS. I have worked as a pharmacy tech and have been in medicine for 11 years. I am now a nurse, so I am not new to how things should be professionally handled. This is definitely not professional. Even when discussing the issues with the pharmacist, rather than come around from the counter and speak to me he spoke to me from behind the counter that was 2 counters back. I could barely hear him and it was actually a violation of my HIPAA rights, so there needs to be some serious changes in the pharmacy in Amherst Virginia's Walmart. They also need to utilize some type of paging system or some way to notify people while they are shopping of issues that have arised because this is not the first time I have spent a great amount of time in the store just waiting on a prescription just to find out they didn't do anything with it.
The Walmart center in Murray KY is a disappointing location. My family shops there at least once a week and it is never properly stocked with products. What is the purpose of putting 2 canisters of one brand of formula on the shelf? They never seem to have what I need for my daughter. The associates seem bothered when asking them for help. With the condition of the store I'm not sure why you have them working there at all. We purchased a sandwich from the deli yesterday and it was definitely not worth the money. Overall this store is an embarrassment and something needs to be done.
I appreciate the door buster sales at different times of the day because I had to work all night. I was however able to get to my nearest Walmart for the 5am doorbuster sale. I arrived at the store at 4am and was told that the 50" TV I was shopping for was already sold out. I was quite surprised, as the sale did not start until 5am. I have been Black Friday shopping for many years and understand the waiting lines and the first come first serve format, BUT, I was told that these TVs were already sold the day before! The store handed out tickets for this item the day prior, which I find very unfair. If a sale starts at 5am tickets should not be given out until 5am, PERIOD! I was very disappointed with this set up and will not be shopping WalMart next year on Black Friday, in fact I will not be shopping at any store that opens on Thursday before midnight! My nearest Walmart is in New London, WI 54961.
I took my daughter to get her prescriptions she is visually impaired and can not drive. I saw several displays that were marked 50% off and I saw a couple different perfume bottles there next to the other perfume bottles so i decided to purchases them. When we arrive at the counter of course they didn't ring up 50% off that is the stores biggest problem things never ring up the price it is marked.
The cashier called someone we waited awhile then she just said did you check with jewelry. The cashier then said with a line full of people I might add It doesn't look like valentines stuff to me. So embarrassed mad and humiliated I told her to keep them. Try calling a manager was on hold for 30 minutes just to say she was sorry and she should have over rid the price.
I then filed a complaint on line and a what i assume is a manager he said his name was Russ. Have made several attempts at reaching him but He is either gone or can,t be reached. He left a message I assumed he was concerned about the treatment his customers receive but it appears not to be the case. Walmart wasn't like that when Sam was around.
I was in the Walmart location in Beamount Texas toady shopping for two book shelves, the store only had one on the shelf. So ask walk around the store until I could find someone to help me with this. One employee scan the product and said that were no book shelves in backroom but he had four on hand.
However he never ask me do I want him to look for them so he walked off, after him I saw another employee that I ask for help she said it depended on what I needed very rude. She didn't even try to help so I bought the one book shelf and some other items, and did the cashier didn't even acknowledged me before or after my transaction at her cash register.
This is not the first time I have bad service in this walmart, but today the employee that I came across was not helpful at all. I am never going back into walmart again. I know I am just one customer that can't make no difference in the service but I will tell all my friend to no shop in no Walmart because they want your money so they can treat like crap.
We shop at W.M and spend 2-3 hundred a week. My husband says no more! The store is so dirty that most of the time we won't use the bath rooms there at all. There is never enough check outs opened. Today when I was there they had only 1 opened and it was backed up for ever. Employee's walking around with casher badges on but not working at their job. The price they have in front of a product is so often a much higher price when you go to check out. We travel around the country and this is by far the worst store you have. Please do something about it as my husband will not let me go back there. We are not the only ones with these same concerns. People are talking about it all over town and say they are done shopping there. Just today they over charged me over $11 for things I didn't buy. Something has got to change for the better here. Please contact me by email and give me some sort of answer about this. Thank you, Phyllis Lavender
Swing set for my grandson for christmas morning was not at Walmart Chalmette store or should I say one box was damaged and they could not find the other box. I ordered the set November 26th so I would havej it for christmas. I got a gmail that it arrived at the Chalmette store on December 3rd and I had until December 18th to pick it up.
I was refunded my money after I was told the boxes were there but severely damaged but later found out that they really could not find one box I don't think they even had one box. Something happened to my set and I don't feel I am getting the right answers and that Walmart should find a way to get me the set before Christmas because I reordered the swing set like I was advised by Walmart in Chalmette and then called the customer service line and it was possible I could get it before charistmas by was of Walmart truck.
ANOTHER LIE. I am very upset that I will not have my grandson's christmas gift when I ordered it in plenty of time. Someone at the Chalmette store messed up......I would like to talk to someone higher up than a supervisor in customer service but I need a phone number.
I was at your somerset pa store today at 1:30pm going thru lane # 6 and spending in this instance $208.00, and was never so rudely treated. First as i am trying to take the bags off the spinning thing she is continuing to spin it catching my hands, i even asked the girl what her problem was and to slow down, and she gave me a dumb look. Then I had a $6.00 container of cupcakes taking them off the top table area having them in my hands and she throws a big thing of toilet paper on top of my hands knocking the cupcakes over. Rude rude rude, I went and talked to customer service, and they said they will talk to her i am sending this to you to be sure they carried this out. I am really displeased with this service. Bonnie Thomas
The customer service at the Spearfish S.D. walmart store just gets worse and worse. The managers are just totally stupid and have no respect for customers or the department managers.They really need to do a new assesment of this store.The manager named brian is the worst and has no respect for customers and is not willing to help customers not to mention the Tire and lube is the worst department of all in his store with absolutely no respect for customers or helping customers and going as far as turning customers away up to an hour and a half before the department closes. The way the managers treet the employees and the department managers they either need to be sent to a class and retrained or fired and people with commonsence given the positions.Another really stupid thing about walmart is the fact that stupid people in Arkansas order for a store several hundred miles away resulting in the store NOT haveing what they need for the area (note the sporting goods department.) They NEVER have the right camo clothing or the right shotgun shells for the area!!! To a consumer this is just plain STUPID!!!!
Well today hasn't been the best. Got into a big argument with Wal mart. My 10 yr old grandson bought a game for his computer that was $60. When he got home and we opened it there was no disc in the case. I called and was told that "we will mark this in our book. It happens often" We live 75 miles from the Wal Mart and don't go there every week. Today we jumped in the car and went there. All I got was a rash of shit from them and no replacement for the game. I asked the manager after he told me sorry how it felt to steel from a 10 yr old. He then proceeds to tell me that because it's a war game a 10 yr old shouldn't have it. Big mistake on his part. They also said " We will check with the clerk on duty that night and ask why it was never entered into the log book and call you. They still haven't called and don't expect them to.
I was taking some headlight bulbs back to the Walmart in Cullman, Alabama today and as I was going in the alarm sounded and I told the greeter I was bringing the stuff I had back for a return. The greeter said"no problem" so I took the bulbs back to the customer service desk and was informed that they couldn't take them back because I didn't have a receipt. So as I was leaving, I got close to the exit way, I remembered that I needed to get some work pants. I was in a weird situation because I didn't wasn't to take the merchandise with me and come back and there be a different greeter and have to explain why I had merchandise with no receipt and the alarm going off. So I asked the greeter if she would hold on to the merchandise while I get the pants.
So I got the pants, bought them and as I was leaving I asked the greeter if she needed to see my stuff because now I was carrying more stuff. She said no and leaned close to me and said"I know what you're doing, you're trying to annoy me ." Then she said"I don't know if you serve him up there or if you serve him down there but you're going to hell if you don't change your ways." I said"excuse me?" She said "you're going to hell!" I felt very violated in public, I didn't go to Walmart to be treated like this. I've been a loyal customer for years and I spend the money I work hard for every week at Walmart but will not be doing so anymore! I went to the manager "Amanda" and made a verbal complaint of what happened. I will be contacting my lawyer on Monday to see what more I can do legally.
I hope what happened to me today never happens to anybody else.
When Walmart first opened here in Pahrump Nevada it was a great store to shop at but over the years the service and selection, especially the service have gone straight to the septic tank. We used to buy everything there instead of traveling to Las Vegas. Our purchases averaged about $800 per month. As our family grew up and moved on we spent less but still about $400 per month. Now we spend nothing, zero zip, as the people who work there are very unhappy and grumpy, you cannot beg borrow or steel someone to help you.
The last time we shopped there we had about $30 worth of goods in our basket and wanted help in the fish department, we waited and waited, no help, we just walked out and never went back. We now go to Las Vegas once a month and use our Costco card, if we cannot find what we want there we go elsewhere in Las Vegas. We also shop at the Smith's store here in Pahrump and we have spent almost $600 there since the first of the year, we used to spend that money at Walmart, I would rather spend a little more and shop in a store that wants my business with friendly sales people than shop in a dumpy frumpy place with no service. Fortunately for Walmart they have a captive audience here in Paahrump, I just don't happen to be one of them. Good luck.
I had my baby's pictures taken and the studio called me yesterday and told me they were in and to pick them up. I asked how long they were open, she said 6pm. When I drove all the way there they were closed and it was 4pm. I asked to speak to a manager and her name was Ann at the south zanesville walmart in ohio. She was extremely rude and said I would have to come back. I told her this was my only day off and I drove a long way and could she please call someone to figure out y they would call me and tell me to come if they were not even going to b there ! She said the portrait dpt. was not part of walmart. I asked then y when I pick my pictures up they say walmart om them and asked again for her to call someone to help. She called a number and handed me a phone and told me to leave my name and number. When i got the phone it was saying to press the star and was no way to leave a message! Ann snatched the phone away from my face while I was holding my 4 month baby and said i will call someone to help u and called the sheriff! Another women with her baby came up and said she had been walking around for 2 hours waiting for the studio to open, thinking they were on break or lunch. She also was very upset they called her too and told her to come get her photos. The sheriff came and I explained what happenened and he told me to file a complaint! I have called the 800 number several times to speak to someone about the photos with no return call. I have used this walmart for optical, groceries, and everything else, and to be treated likr that is outrapeous and I will never go back to any walmart again! I need someone to call me asap about this matter at 740 343 4130! Thank u for ur time
Went shopping at a wallmar located in cayey Puerto Rico. When I pass by an isle I saw some packs of Pepsi cola on sale 2packs for $5.00. When Igot to the cashier did not get the sale discount ,the clerk argued the cola was not on sale when I clearly saw the sale posted.To make thigs a litter shorter,the clerk did not want to give me the cola at the sale price.
I had a very hard time looking for the manager and try summit to try to summit a complain. Itry to get the manager complete name from the assistat manager and she did not know her manager last name.I needed her manager last name to summit a full complain because,when i went back to look for the sale sing of the pepsicola,the sale sign was already remove fron the stock pack.
I had a very umpleasant experience at these store,and is a lot more about it.To things even shortter these employees at these store have no experience in dealing with the customers, and probably the worse trainning. Now thats sad .......
Today which was the Oct, 20/2012 at 4:30pm I brought my vehicle in to get an oil change at the Wal - Mart TLE service department in Miramichi, NB knowing very well what I had for belongings in my car. When the oil change was complete I paid for the oil change and items purchased at the cash and proceeded to my vechical. Realize the whole time I was waiting I was there watching and for certain reasons the young male who brought the car in initally went about things kinda odd from what I was seeing. Anyhow the items that were stole are really of no value but its the fact that an employee on company time stole from my vehical, I know his name from his plack and name tage and the description of this thief and want somthing done about this, as to who knows what else he steals from other costomers vehicals of worth but my real problem is that I brought it to the store managers attention and you know what they told me, Its out of there hands cause its an external affair sittuation!!! Can you tell me how an employee steals from a customers vehicle while hes working there and on duty doing the job and its an external affair. Please someone tell me whats wrong with that picture, cause Im through the roof on this one and if nothing is done about this employer as I was told theres been other complaints as that manager said as well, so honestly how many complaints is needed, Im not waiting Im taking matters into my own hands as Wal - Mart seems to have changed there policy towards employess as "Saying its ok to steal and we'll cover your ass no matter what" This my friends is hitting the news as many others here want this to shed some light and to let the public know what wal mart has to offer for there customers!!!
I do not want a refund or coupons. I want service, stocked shelves, helpful employees, continuity of product. You are not the only rodeo in town.
This is embarrassing for you and overall attitude in this community is poor! check it out!! Just because you profess to be the best doesn't get you
there. With an example...., you're trying to push outdated product without stocking shelves. 100% welch grape juice not available over two weeks!
Only one example. You have some good and some bad reps. The bad is really bad. Pharmacy.....,poor. Do you really care? Ask for a manager and
you get a new employee as manager can't face the music. You have problems!!! cb
Couple days ago I made the mistake of going to Walmart in Georgetown and had the worst experience of my life which I detailed in a very long complaint letter. When my husband got home I told him what had happened and he called the store manager, Shawanda, and explained the many many problems with my visit.
The manager at that time apologized, claimed she knew exactly who the woman at the deli counter was( must have been other complaints) and that she would immediately take care of these issues and for our Inconvienence would leave a $50 gift card at the customer service center for us to pick up. I still felt horrible about my dreadful experience with all the employees encountered at this visit but felt that at least the manger was proactively trying to correct the problems.
Today my husband goes to the same Walmart to get the card ( as I still will not step foot in that store and am not sure if I will ever again) and nobody at the customer service center has any idea what he is talking about!! Meanwhile I receive a voicemail on my phone from this so called manager wanted me to call her back, which I did, received no assistance and was told she is not in.
So not only did I have the worst experience of my life, now my husband goes to get the "gift card" that we were told would be at customer service and Nobody has any idea of what we are talking about!!!!! This is absolutely unacceptable!! Customer service and doing what's right is obviously not slightly important to this Walmart!
I will be following up with any and all social networks to warn potential shoppers of this Walmart to be ware and think twice before using your hard earned money at a "chip shop" like this one!!
We have been having our prescriptions filled at CVS but we thought it would be easier to just get them filled at WalMart. Walmarts ad says that they will fill prescriptions for 30 days for $4.00 and 90 days for $1o.oo and they also have an ad that says they will match anyones ads. CVS had charged us $10.00 each for 3 generic prescriptions. We got the doctor to fax the prescriptions in to Walmart. When we went to pick them up, one of them cost $25.96, one cost $19.45, and the other one cost
We had read the ads that Walmart Pharmacy would fill generic prescriptions $4.00 for 30 days and $10.00 for 90 days. We have also seen the ads that say Walmart will match anyone's price. We had been having them filled at CVS but thought that Walmart would be more convenient. We had our last prescriptions faxed into Walmart. When we went to pick them up, one of them cost $25.96, one $19.45 and one $57.12. That was a total of $72.53 more that we had been having to pay for them. I carried the receipt for the last same prescriptions which were $10.00 each to the druggest and he said that was not their problem. My husband and I are in our late 70's and live on a fixed income. Had we known this we would not have had them filled there but in the past, we have asked the price in advance and they say they can't give it to us. We feel that we are due some kind of compensation for this and Walmart needs to take their signs down because there is no telling how many others have had this same problem.
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You advertise a black friday guarantee in stock at walmart that was supposed to START at 10 PM. We got to the store at 10PM and all the guarantee cards are gone? What kind of guarantee is that? They wern't even supposed to start handing them out until 10. Horrible customer service. Then I heard that t he Somerset PA walmart sold 60inch vizio tv before 10pm nov.22 2012. Your sale paper does not say you could get a ticket slip before 10pm. I am never shopping at walmart for the after thanksgiving day sales again.
So on 8/27/2013 at 6.38 I found a screw in my tire I went to the service area where a young man husky built. blonde hair was walking out texting on his phone I asked are you closed he said we close at 7pm. I told him I found a nail which at the time that is what I thought it was in my tire. He walked over and looked at it and said we cant fix that it is on the side wall of the tire and walmart has standards we can only fix the tire if it is in the middle of the tread. I asked ok can you put the spare on for me. He then asked if I bought the tires there I said no this is a new car and they came with the car. He looked down at his watch and said we close at 7pm and I have to fix this other car first and that will take me 45 minutes. This job would of only taken him 5 minutes.
So I went home changed the tire which took 15 minutes to do. On 8/28/2013 I went to another company and they came in and said it is only a tiny screw it did not even puncture the tire at all and that if the young man would of taken the time to look at it he would of seen that. He was more worried about getting out of there at 7pm then he was about taking care of a customer. Just in the last month I have bought 3 Bikes for my Grandkids there I spend 50 to 60 dollars a week on food I spend a lot of my money in this store but will now shop some where eles. I was excited when they decided to put this walmart store in Heber now I wounder. I also called that night to the manger that was there she did apologize for there action and said she would talk to them.
I was in the Pharmacy on the 23rd of December. Trying to purchase the cleaner solution for my Braun Razor. For some reason which makes no sense it is locked up with the Razors. They called three times and I waited 25 minutes before someone came and this lady came who I think is the head cashier or whatever but she finally comes and tells me they cant find who has the key. They think they might have gone home with it. For crying out loud if you lock things up you should have several folks responsible enough to unlock it. You held up the Pharmacist and me for about 25 useless minutes. My time has some value also. This store continues to be the worst store I have ever been in. Store number 0811 Arcadia Florida. JOE LEveille
Went today 11/07/2012 to walmart in San Benito Tx. to buy ammunition and groceries. Went to sporting goods dept. 1st. to get ammo. no employee there. Found an employee at automotive dept. and asked her for help, she was not busy and told me she could help me. I told her I would wait by the ammo. and she never showed. Went to look for her and saw her walking in another direction with someone else. I left without buying anything. Thinking I would get better service in Harlingen Tx. I went to that store and was told that the sporting goods guy had just left to lunch and taken the key to ammo. display and no one else had a key that he would be back in an hour. I decided to wait and went and got my groceries about 40 minutes later went back to sporting goods and saw an employee trying to open display for another customer but her keys did not work finally she told him that he would have to come back another time because the person who worked the night shift had taken the key and they could not get in touch with him. I left without buying anything.
I was just in the store buying a file cabinet the girl was not able to ring it up with the barcode on the item I could not remember the price of the item so she looked it up for me. I then tried to used a $50 American express girt card but I assume the girl was unfamiliar with how to use the card so we put it all on my debit card. I went to the customer service desk to do a refund and see if she could put it on the gift card instead of my debit card. The "customer service" lady was rude from the start, then she stated that the price was not matching the barcode and I was going to have to pay more. I told her that I felt like I should not have to pay the difference due to the fact that it was not my fault that she rang up the wrong code, she rolled her eyes at me and then threw the receipt at me. Not a very good customer service act to me. Then I get stopped at the door and the door lady said that I could not leave with the item because the item on my receipt had a line through it. I explained the situation about what happened, and she proceeded to tell me that customer service deals with attitudes from people all day and that is probably why she had an attitude, there again not my problem. I feel like as a paying customer that I was treated very poorly by everybody that I dealt with over something that was not my fault. I have been a very good customer to the Walmart store on Cutten rd. in Houston Texas and I did not deserve to be treated that way.
I was in the check out lane searching in my purse for my ebt food card. I didnt want to hold up the line so I decided to pay with my debit card. Soon as I got to my vehicle and put all my grocerys in the car I found my ebt food card in the car on the floor. It must of fell out of my purse. So I went back in the store and went to the lady I checked out with and ask If I could get a return so I could use my ebt food card. She told me to go to customer service and they would take care of that for me. So when I went to customer service they said no. I went back to the lady at the check out and she got the manager for me and the manger said he had to ask someone above him. The manger said I would have to bring all my grocerys in and have them return each individual purchase and then rering each purchase.
So thats what I did. As I appoarched customer service no one wanted to do the return, so they yelled for an associate in the back who rolled her eyes because she didnt want to do it either but had to. So I took each purchase out as she scanned everyone then I put it back in the cart. After that I took every grocery out again so she could rering it, The whole time I felt so uncomfortable and degraded and embarassed all at the same time. Especially when the first associate said real loud in front of all the customers.
I just wanted to run out of the store right then. Walmart employees I would imagine are there to help their cutomers out but that day I felt like I was being discrinated because I held the low income food card. I never want to go back because I never want to feel that way again. On top of everything that happen they would not give me a credit for my $10.00 coupons I used. They said we gave you enough back, but really I got back what I bought.
I am currently on hold with Walmart in Miami ,FL and their service is horrible. I've been transfered three times and no one has even asked me what I needed. And when I do speak to someone they dont speak ENGLIGH!!! All I want to know if they have a item at their store. Why is that so hard !!!!!!! Ehh
I went to the Black Friday sale on thanksgiving and was extremely disappointed..I already sent in one complaint for being physically approached by a manager..accused of something I could have had no part in. I got stomped on, pushed to the ground, yelled at by your employee told to get out of store..it was terrible. On top of that, the laptop with the $70 bonus was to not go through register until after 10 .oo. As was the games I was , along with many others, going to purchase, were sold over the counter BEFORE the advertised time. Signs posted said the merchandise would not be in register until then. So many people were disappointed that night. The store clearly had no idea what they were doing...
I purchased my prescription eye glasses at Walmart in Morehead City, NC in March 2011. By the end of the year, I had to get my lenses replaced due to cracks appearing on top of the lenses. Walmart replaced them at no charge. Well, again I have the same problem with the same kind of cracks in the lenses. I took my glasses back to Walmart in November 2012 and the person at Walmart told me my warranty is out and they would not replace them again. My question is: What does the warranty have to do with an obvious defect in the lenses? The lenses should be replaced for FREE AT NO CHARGE, if there is a manufacture defect. Cracking lenses could result in eye damage.
I find it amazing nobody at Walmart located at 24th street and ave.B,in Yuma listens to their customers. Either to busy,with their telzon,or checking their watches,to find out how much time they need to get out,from work. Jin Porter,who is the G.M.needs to set things right! I spend a considerable amount of money,with you people,and need a little tea and sympathy!
I went to Walmart Lovejoy Ga to return a item I had purchased for my son. I am (was) an avid walmart shopper, I was told by the clerk I was unable to return this item because I had returned items on Christmas Eve and the day after Christmas. One item I returned was actually an item I purchased off Walmarts layaway. I spent $500plus on the layaway and upwards of over $1000 with walmart for Toys only. The initial customer service clerk was rather rude, I asked for the manager, assistant manager Kim was more unprofessional and extremely rude. The no return without receipt is not posted in the store nor on the store receipt. Instead of her attempting to help me, a paying customer was brushed off and told that the policy does not have to be in writing, it's their policy. I was very perturbed by the disrespect I was subjected to. I decided to call 800 walmart and make a complaint. I made a complaint and was told Brad would call me back. I was also informed the policy the store informed me of was actually incorrect. I have yet to receive a phone call from Brad. I know Walmart is a large corporation and they bank on customers returning regardless of the poor customer service. I will pay more money for better customer service that I receive at Publix and Target. I am done with walmart.
To whom this may concern I'm tired of walmart stealing out of my pockets. I've been screwed over money time after time and on dec. 28th 2012 was the last straw when i went to purchase a 228.00 tv went to use my gift cards i had received at christmas. to help knock. off the price then i had preceeded to use my bank card next which the bank failed to transfer my money in my account so i was denied.
had to cancel purchase. and canceled out on gift cards the male cashier said money would be back on cards needless to say its been over 24 hours now i'd like to know where is my money is this how your employees . get their bonuses. by ripping. people off i think we are through. here you will no longer be getting my business. nor will you get my family and friends. business. i live on facebook my voice will be heard i will express myself like i have done here
The Wal Mart store in Greenwood, S.C. 29649 has the worse buggies in any store large or small I've ever been in. I live less than a mile from this store and it's very convient to use. The buggies are dirty, hard to separate, pull to one side, won't roll and wobble. I don't shop there, just get what I need and get out. When you shop you look around at a lot of items, even those not on your list. You can't do that as dragging the buggies around is too tiring. McDonald's most important item is clean bath rooms.
I can understand this as I wash my hands before eating and have left some without ordering because of the filthy restrooms I get upset before i get to the isles and already looking forward to getting out. You have already put people in a negative frame of mind before they start. The best maintained buggies I've found are in the Bi Lo store in the north section of town. When I in that area, I'll go there because of the buggies even if it cost more. I know this message is an exercise in futility but I'm really trying to help you please your customers. If you don't believe what I'm saying, have someone from outside this area come and and look.
I had a dissatisfying experience at my local Walmart Supercentre today. I went to the Kodak kiosk to print out photos using the Facebook connecting option. Upon looking through my photos, I've realized the photos from my iPod failed to upload onto Facebook. I noticed a new option from the kiosk saying I am about to sync photos using WiFi. I had to download the Walmart photocentre app on my iPod. Because my iPod doesn't have data, I tried to use my mobile hotspot on my phone but it wasn't working. I tried searching for WiFi on my iPod and found networks under the name "Kodak."
I asked the lady working at the photocentre for the password but she did not understand. She kept telling me to follow the instructions on the screen, and the screen was telling me to download the app. I told her i didn't have access to internet and i kindly asked for the wifi password again, but she said she wasn't allowed to give me the password. Knowing this was partially my fault, I left. Luckily there was a McDonald's inside the Walmart with free WiFi.
Unfortunately it wasn't working, the employees there told me it stopped working for a few days. Unhappy, I continued my shopping at Walmart and bought other things I needed. The line up to check out took a long time, as there were only two cashiers. After checking out, my cashier did not help me put my items in my bag. She pushed aside my items and gave me a bag and expected me to bag my items myself. She continued checking out the other customers in line.
After leaving the Walmart location and arriving home, I've realized that I was missing an item that was cashed out and was on my receipt. I believe it was lost while the cashier pushed my items aside and probably missed one item. This Walmart is not close to my home, making it inconvenient to drive all the way back to complain about my experience and the purchase of a product that I didn't receive that was only worth $2.88 + tax.
I have been a loyal customer throughout my years of living in Canada, and have never had a shopping experience as horrible as this one. Through many misunderstandings and confusion, I think I deserve an apology and maybe some store credit for the money I spend on an item I did not receive. Thank you for taking the time to read this.
After spending at least 45 minutes to an hour shopping in my favorite Walmart on the Troup Hwy in Tyler, Texas.... I head to checkout and am in disbelief. There were two checkout lines and the lines were so long, they had to curve and break to let people passing by thru.
A very nice gentleman went and spoke with the manager and told him that three registers just closed leaving only two open and a LOT of people wanting to checkout. The manager's response: "It was time for them (the checkers) to go home".
Seriously? My frozen products would have been thawed by the time I got to checkout. I took pictures of the lines if your interested. Myself and a few others just left our buggies and headed out the door .... which is what everyone should have done leaving the manager to stock everything back.
This is not acceptable customer service. I live in Jacksonville and swore I'd never go back to that Walmart. Now, I'm wondering if Brookshires, Save-a-lot, The Dollar Stores ..... would be better. I think I will give them a try.
I called a walmart store (#2215 - Darien IL. ) and asked to be transfer to the furniture department and the person that answered the phone left me on hold for more than 5 min. After that I hung up and called a second time. Again I was left on hold for another five min. I called one third time and the phone rang several times and someone picked up the phone and hung it up again.
This kind of customer service is unacceptable. I was calling to check if they had some bookcases I saw online in stock. The website said they had a limited stock of this bookcase in the store and I just wanted to make sure they had the bookcases I need before going to the store. This is the walmart locator number for the bookcases0004266610620. These bookcases are $79.00 each and I wanted to buy 3 of them. I guess thanks to your horrible customer service I will have to buy them else where.
All I'm asking for is for your management to take a second look at the kind of people they hire and the way they treat customer so that later you don't wonder why customers prefer to pay a little more as long as they feel they are getting good customer service elsewhere.
I ordered a kidkraft kitchen from Walmart as a Christmas gift for my Daughter. walmart said it would be in the store on Christmas eve for pick up and that I would receive notification when it arrived. The notification never came and on Christmas day I received a email saying it was delay and most likely arrive in a couple days following Christmas.
Two days later I received another email to tell me the package was lost or damaged and I would be refunded my money but if I still wanted the item I would have to reorder it. I looked online and the price had been increased. My Daughters Christmas was ruined and all her other gifts of play food had no kitchen to go in.
The only gift she asked for and she didn't get it. Walmart has lost my family as customers.
Walmart advertised a Straight talk (android) phone to go on sale at 10pm on Thursday Nov. 23...arrived around 8:15 and got in line... At 10:15 they still had not given the phones out and when they did it is a totally different phone w a sucky camera and a slide out key pad... Was told it was advertised wrg and they didn't get the advertised phones in... Found out my sis in law bought the right phone at the Valley Walmart and they had the ones advertised! We weren't even given a discount for it being wrg or falsely advertised! Really pissed!!
Walmart store number 5189 It has taken me a few months to put this together I have been so upset with the whole thing. For years I have relied on Walmart to service my auto, oil changes, batteries, headlights, windshield wipers, etc. Last year I took my truck in for its annual oil change with the priority being that my rear differential be topped off which is my usual priority annually. Since I bought the truck it has had a leak and after a year it has lost a substantial amount of fluid.
Up til the last 2 changes topping off the diff was included in the oil change but last year they said I would have to pay for the more expensive oil change to get this included so I did. When returning to pick up the truck they told me they were unable to top it off as the plug had been stripped on the outside and a wrench would not grasp the plug as it was now rounded. Rather than being held liable for any damage they declined to attempt it. I was very upset as that was my main reason for being there so I asked why did they charge me the higher price if they were unable to do what the higher price included. I was told that that included other services that the cheaper oil change did not.
I was pretty irrate as they knew what my priority was and yet they proceeded with the oil change anyway. After what they told me I knew that it was even more of a priority to get the diff topped off as it was close to empty so I took it to my mechanic and they replaced the seal so that there was no more leak and also the plug which they said they would not have replaced if I had not requested it as there was only one corner flattened on the plug and that did not prevent them from turning the plug open. They told me that the diff. was full. So I knew that Walmart had topped it off and had probably damaged the plug in the process and did not want to be liable for the damage so they denied doing anything with the diff.
Fast forward to September of this year, my Walmart battery was dead and I could not find my copy of the guarantee. Surprisingly the guarantee that was in a pocket at the side of the battery was gone. I have always purchased the Walmart battery that is guaranteed full replacement free if it goes out under 3 years. So I called Walmart and asked if they could look up my battery purchase since I could not find my copy of the guarantee and it had been taken off my battery and it had been less than 3 years. The battery was replaced in June of 2010. BTW, I believe that when the oil change was done and they stripped my plug that they took the guarantee off the battery.
They were the only ones to service the battery as attested to by the receipt I got from them and also because they were the only ones to gain anything by removing it. The person I talked to on the phone said her name was Rhonda. She told me they had no way of looking up the battery and she would have to talk to the auto supervisor before she could tell me anything. She also told me they had no policy that the battery would be replaced within 3 years if it went out. I knew that the supervisor of the auto department would not honor anything as he was a part of the fiasco that had went on the prior year. I did argue with her about the policy on batteries as I knew it was a lie as I had had a replacement twice and the only thing I had had to pay for was the core of 8 dollars and something. She called me back left a message and told me that the supervisor said there was nothing they could do about my situation.
I called her back and asked her if she had found anything on my battery purchases and she said no but that she did find the oil changes. She continued to deny that they had the battery policy I had mentioned. I told her that I was going to contact Walmart corporate about this as there were many lies being told and she backed down and said I should bring it in so they could see about checking out the number on the battery for a prorate. This was not satisfactory to me as I know what I know.
A month or so later I did find my copy of the guarantee but of course I had already purchased a battery from another source. I have always considered Walmart an honorable and honest company and am very concerned for this particular Walmart. There was so much underhandedness done and lies told that I would hope that you would be concerned with the reputation of Walmart. I am including a picture of the battery I got from walmart and its number and date that is on it.
I do hope you look into this as the service there and in other departments are sorely lacking in the last few years. Reputations are important for the health of a company. I am sure you realize that even if I am only one person we do add up over time. My complaints are with this one Walmart. Additional complaints are: The people there are not helpful and even rude at times. A guard made me wait a half hour for a electric cart but never returned with it. I had to find him to find out he was not successful in finding a cart for me. The register refused my coupons with no reason given by the cashiers. Some will refuse to use their scanners on heavy items. If you direct this to the offending Walmart they will squash it.
A employee at the dubois location name that i notice micheal jardine was very rude an assulting towards me and my daughter when she ask him where could she find a item that she was looking for through out the store, and he stated are you blind its right down there and called her stupid. that was a horrifying expeirance for a child have to go through for all she wanted to get somthing in the store, So in my eye,s that was very wrong manner he used, it,s very disturbing when we have been shopping at walmart for a long time to expeirance this matter before now she won,t ask anyone anymore upon that situation.
I just watched the Walmart-High Cost for low prices show on TV and am thoroughly sick of Walmart. The way you treat people in the US and worse in China is totally awful. The way you weasel into a town and put everybody else out of business is disgusting. It's called greed. The way you tell employees to lie, work overtime and don't get paid for it. You're worse than communists. I will never buy another thing at a Walmart store. And the big CEO gets on TVand talks about how wonderful everything is.Makes me sick
I have a friend who can't walk real well and relies on a riding shopping cart in the store in St. Augustine, FL She goes there every Sunday to do her shopping and spends hundreds of dollars there every week. She has had to quit going to the Walmart because they don't have more than a couple of WORKING carts and she can't walk on her own in the store. She has been told, that the carts are broken, and I guess, never to be used again!!!!! She now goes to Target to do her shopping. So, you've lost her business and probably more people. This store in St. Augustine is pathetic. I've Black Friday. You absolutely don't care!!!! Target is a much nicer store since they remodeled and go there myself as I have never shopped at Walmart and walked away frustrated with something. I can't blame the employees since the "top brass" doesn't care- why would the employees
I had a dispute over the price display on the pallet vs. actual price of item. The display sign said $9.97 for the desk easel, when reviewing my bill the price was $19.97. I called Wal-Mart and explain the issue of the $10 price difference and I was placed on hold for 15 minutes, the associate came back to the phone and advise me and I explain where i seen the display and got the toy from and she place me on hold again for 15 minutes, she came back and advise the display reads $19.97 and would i like to speak to a manager and i said yes.
I was placed on hold again for 25 minutes before a lady picked up the phone and I again explain the issue and she placed me on hold for over 30 minutes and never came back to the phone, another associate picked up the line and ask me who was i holding for, and advise her that a manager had placed me on hold and at this point I am going to return the full $419.49 purchase and she began to laugh at me thinking I was joking, but I was very serious. She called for a manager and after another 8 minutes Reneel picked up and I told him I would be returning all of my purchase order due to the unacceptable customer service that I have been provided by being on hold for over 1hr and 20 minutes as we speak, he advised me that I could not do a return until the morning because customer service was closed, I advised him that I was on my way driving as we spoke (ear piece while driving) and I expected a full refund, he said that he would let me speak to the assistant manager who never came to the phone and after 1hr and 28 minutes and 50 seconds I was disconnected.
At 10:50PM I enter the store and request to see a manager for a refund, Reneel greeted my and advised me that he would get a manager, a older African American lady approached me to find out what was the problem and why I wanted a refund, at this point I just state that your customer service is horrible and I want all my money back and will take my business to a story who will respect my dollar because the Florin Wal-Mart does not care how they treat there customer.
My family and I used to shop at Walmart quite a bit and were quite satisfied with our purchases. However, over the past year, I have noticed a lack of merchandise available to the "over 50's" group. Nothing major but regular fit denim shorts would be nice............not the loose fitting jeans the teen crowd are wearing. Sleep wear selection for females has become dismal at best. Until I see a change, my purchases will be limited to smaller items. Kohls has by far surpassed Walmart in selection, variety and customer service. I feel its time for someone to take over this store on Rome-Hilliard road in Hilliard Ohio, West Pointe Shopping Center and return it to a place that one is fairly certain they will find what they are looking for. I also suggest that someone check the customer age groups that frequent this store and give them a little bit more of a choice. No need for Walmart to offer us clothes that make us look like we are ready for the retirement home.
Hi there,Myself and my younger brother Marshall had an unpleasant experience at the North Sydney, NS Walmart location yesterday Nov 20th,12. I had purchased my items while my brother was in electronics speaking with an employee about ordering a game, i was waiting in the porch for my brother, when he came into the porch he had 2 posters in his hand (which i assumed were purchased at the electronics depart) however we were chatting in the porch then he opened the outside door(which was not closed and we did not completely exit the building) as he was going out to the car to retrieve his debit card and then turned around (which is on camera) as he realized he still had the posters in his hand, at the same moment the mystery shopper had stopped him and said he was under arrest for theft.
We were directed to the security office. I do understand the protocol however the following actions were extemely unprofessional, the mystery shopper was Rob Matheson. Rob told my brother that he was under arrest for theft, my brother said he wasnt police and asked how he can arrest him and Rob stated "maybe I am a police officer" and led us to believe he was a police officer until we had to ask him to show us his badge, which of course he could not produce. We tried to explain to Rob that it was an honest mistake and he realized just as we were leaving that the items were still in his hand. Rob would not listen to our explanation and said he called the police. He then proceeded to tell my brother that he is banned from every Walmart across Canada (with no length of time so we assume its indefinite) My brother refused to sign the document as he does not feel making a mistake should lead to him not being aloud to re enter Walmart.
I asked Rob if Walmart would appreciate loosing hundreds of dollars in business which my family spend on a monthly basis and he replied with a smirk and told us all to go shop at zellers (which was recently closed down in our area) at this point we assumed the interigation was over, my brother including myself got up to leave and Rob grabbed him by the back of the shirt to pull him back. Marshall was not trying to "resist arrest" we simply felt that after he showed us the ban the whole ordeal was over. Eventually the police did show up, the police officer listened to both sides of our story, he did not lay any charges as my brother does not have a criminal record. My brother than apologized for the misunderstanding of the whole situation and has agreed to write an apology letter for making the mistake.
I could see if he was hiding the posters or running out to the car but he wasn't, it was an honest mistake and I do not feel he should be banned from Walmart. I also feel that Rob Matheson should have remained professional which he did not. I request Rob be spoken to regarding his inappropriate behaviour and the ban be lifted.
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