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Write for Us Walmart Complaints Continued... (Page 32)
1684+ reviews added so far. Upset? Call Walmart corporate: 1-800-WALMART
Have been to Liberal Ks walmart several times and my daughter is 19yrs old and have watched the security guy look her up and down. You should be able to do shopping without worrying that some sick man is looking like he should not be . Have complained to csm cause manager was not avaliable at that time she said they have had several complaints from other customers in this guy but he is hired through a differnt company . I think unless I must have something from this walmart will do my shopping somewhere else , or from a differnt town with a walmart .
I took item back on 01/15/2015 to Walmart the item was 9.97 little race track which our son was to small for I took the receipt back with item but it was the Walmart receipt where I put the layway up I left the finial receipt at home the cashier was amber she was having bad night .she told me I can not give you your money back you don't have receipt but clearly I do so I ask to speak to higher manager she come with attidue from hell ..whats the problem she ask I explain to her she said nope cant help you no receipt I said if you take time to look this is receipt I ask for her name she said I will not give you my name call the 1 800 number and she walk off I under stand im just one person that but Walmart wound not be number one in the world with out customers like me I was done wrong but I feel like this Walmart needs a lot of special training on how to treat guesst that spend their money thank you tina dobbs 704 441-3437
As I was checking out of Walmart here in Merritt Island , Florida today, the check out clerk actually asked " Are you in need of any tobacco products today ?" I find that pushing tobacco products is very unnecessary. Maybe it's just me because I have never smoked and find it a very unhealthy and dirty habit, but knowing the health risks, why would you ever ask that question at a store checkout?
EEOn 1/11/15 around 11:15 pm I stopped in after just getting off from work to purchase about 10 items and cigarettes there are only 2 registers for tobacco produts and they were not open the cashier on the next reg. told me I would to wait only 3 cashiers so I waited 10 minutes and then she tells me that she can only ring up the cigs. but not my other items after waiting 10 min.
I was there to exchange an item. The line stretched back almost to the checkout lanes. There were 4 peopke walking around in customer service doing whatever, one was leaning on the counter. None were helping any if the many customers in line. Was just ridiculous. Finally they began working
I bought an 8-piece fried chicken at your Texarkana, Texas Walmart store less than an hour ago and it was horrible! It was very tough and old. I like Walmart fried chicken best because it is always fresh since selling so much but this was aweful. I get sick easily if eating chicken that has been out too long and always ask how long it has been out of the fryer before ordering. Not sure what’s up but the chicken hardly had any meat on it and was very very dry.
Not enough cashiers when checking out. You can do better with the prices you charge. Come on Walmart…you’re killing the American people!
I bought a Gateway Laptop refurbished computer one month ago,i purchased a ext.warranty for it.It keeps shuting off and restarting.I contacted walmart customer service and was told to call Gateway because it was a factory warranty issue.They said to call ext warranty which said they would send a box and send to repair,told me to send recovery disk.I did not get one with product,told me i would have to contact Gateway and get one They charge for this.I called warranty back and asked why i have to purchase something that was not my fault.They said i would have to contact walmart with my problem.I have always bought from Walmart and been telling family and friends walmart is a great deal.But i would not recommend this to anyone again,i was completely unprepared for this nightmare.It has left me a sickfeeling towards Walmart.Hope somebody reads this and does something about this.
I have two dogs and every time I go into wal mart I have to buy a different dog food. Every time I change their food stuff happens Im sure I dont have to go into detales. I used to buy the Just 6 in big bags, Rachel Ray indorsement. But was forced to buy the little bags @ 13.00 instead of 21.00 for more than twice as much. I complaned to service desk but saw no difference. I also am a small business owner and like the DC21 Blue line invoices and used to buy them from your terrace location but they quit handling them. I complained to Blue Line but have not heared anything back. The DC21 invoices are the most simplests invoices for the small business operators I don’t understand why you dont carry them.
First let me say that I have three herniated disks in my lower back as well as a fractured vertebrae. On 3-18 2014, I had my doctor call in a prescription to the Wal mart pharmacy located at 1901 E. Noble Ave. in Visalia Ca. upon being contacted to let me know the prescription was ready I drove to the pharmacy. As I pulled out my credit card I was informed that the prescription was not in stock. This was very disheartening as I was in extensive pain and was told over the phone that the prescription was ready. I was then told that they could try to have it the next day which they did and I was able to receive it. Upon arriving home and looking at the bottle it appeared to me to be a little short.
Not much did I think of this as I thought surely it cannot be less. Earlier today I counted my tablets to discover that the amount left would be the equivalent of me taking twice the prescribed dose. I take only the prescribed dose and I Keep my tablets in a locked box where no one else can access them. I think they gave only what they could get in and charged me for the full amount. I know that there is now no way to prove this allegation but I have been taking this medication for a lot of months and I know what a full amount should look like inside the bottle.
I do not abuse this medication, I do not share it with anyone, I do not sell it, give it away or anything of the sort. They had to have handed me less than what the allotted amount was supposed to be, this is the only possible explanation. So after 9 days, I now have less than a two weeks supply on a 30 day prescription. I am not an addict nor a thief or a cheat. I feel that this is what they did to me and I feel that it deserves an investigation. Not to mention, the pharmacy workers are also among the rudest, nastiest service people I have ever met.
While trying to get passport photo no one was at the photo center. An employee that works in another area went to look for the employee that works at the photo center to assist me. When the emoloyee came to the station she dragged herself to get the job done she even had a bad attitude like she did not wanted to be at work. It seems like no one wants to work at that photo center. A manager past by and did not even stop to see if I was being helped. Customer service at that store sucks. No one is willing to help a customer and make faces when a question is asked. The pictures were horrible and looked like mug shots. I had to go to another place to get pictures.
We were glad when Walmart expanded the Park City, Utah Walmart store. We do most of our shopping at Walmart, but I am afraid that is going to change. My wife and I are not young kids any more and it is already enough that we walk all over the store to do our shopping.
Our complaint is that there is always 20 items or less registers open with Walmart employees standing around doing nothing. But the people that actually shop and spend some money have to walk to the farthest registers and at best there are two of them open with a long line. Yet there are 10 registers open of 20 items or less with no customers.
With that being said, if there is not a change for the better, soon, Smiths is right across the street and we will not be shopping at Walmart any more.
ive been csm for fifteen years I work Monday through thurday 5to5 ican work thirty two hours but get four hour shifts for four days now they cant even give me that as csm I have to take casier hour to get any hours . they say u all want give me any hours why .is this a age thing..ive always gave every thing to walmarts worked when no one else would .other csm get my hours that don’t have open aviilablety .just don’t think im being treated fare .ive talked to both front end mgr but they just say home office doesn’t give me hours for csm .please help me understand why .thank you lola peel
No matter when I go to the local store, the shelves are empty especially on Satursday. There are no associates around to help or ask. I cannot shop on any other day due to work restraints. Seems likes an item is out of stock for weeks on end and then when it does show up there is only 1 or 2 items on shelf. It never use to be like that. I can go to Valpo or South bend and items are there mostly. Sometimes even the Michigan City, IN store is the same way.
The new Walmart Superstore located at 55 Thomaston Commons Way in Thomaston, Me is a total disaster. There are never enough registers open and it takes longer to check out than to shop. There is so much junk in the isles that you can’t get through them. Things are thrown about like a rummage sale. The fault is the management. It was awful in the old store, and they kept the same manager, and he is terrible. The grocery department is always half empty and the shelves are bare of some products for days. Unfortunately the only alternative we have is a 45 minute drive to Augusta to their Walmart superstore which is better managed and a joy to shop in.
I shop at the Altoona Pa Walmart, I am there twice a week and spend well over $300 at a time. Recently, my son was ready to leave to go back to college and went to load up his car and found that he had a flat tire. We immediately took the tire(not the car) just the tire out to the automotive center (2:16) they checked it in.
Well it is now 4:47 and guess what ? The tire is still not done!! They told him it would be an hour to an hour and a half, Ok fine, well it is now going on 2 and a 1/2 hours. This is totally unacceptable. It is actually pathetic, that your service center takes 21/2 hours to plug a tire. I have done this done before and it takes a whole 5 minutes. I realize that you may have had other customers ahead of us which they told us that there were 2 other tire repairs ahead of us.
Come on seriously, like I said it takes 5 min 10 at the most. You obviously have some real issues with your employees if it takes them that long. I even explained to the lady on the phone that this was an emergency! He had others waiting for him that he was giving a ride and they had papers due for tomorrow and she didn’t really care. I got the BS that we have to take them in order, That is ridiculous. Do you only have 1 employee? You really need to rethink and get new management to organize your customers needs.
Went into store #1002 in Linton IN. last weekend the store had boxes every where in every dept. I had gone to the Jewelry Dept to get a watch battery put in my watch, (they were out of them). There were boxes of shoes on the isle that were stacked higher than I am tall and were leaning just waiting to fall over. I told the Associate that it was very dangerous and an accident waiting to happen. As I walked around the dept I bumped into a stack of boxes sitting on the floor. I proceeded to go the makeup dept where shelves were bare in the Revlon isle, the hair spray isle has so many spaces empty and yes boxes sitting around on the floor.
This store was just remodeled a short time ago, it is nasty, cluttered and half the shelves are always empty. This store was beautiful and is now not a store I would care to go to. You need to get Store Managers in there that are going to do their job and keep our store nice and fully stocked. It is now weather related it is lack of management and keeping the store up to safety and sanitary and stocked. If you were to do a surprise visit you too would be shocked but knowing some of the workers they always seem to know when you are coming and do what is expected of you.
I used to work retail and this is no way a safe and clean store to shop at. I do hope you take this seriously this is not acceptable and if someone gets hurt due to the mess of this store and I read about it I will be a witness and I guess I need to start taking pictures of the condition of this store so you will do something about the condition of this store 1002, is it going to take the death of someone or a child before you do something about it.
I just got home from shopping at walmart on st charles rock rd in bridgeton and found that I did not get the quart of oil I purchased this morning. This is the third time that I have been shorted an item this year. The problem is twofold your cashiers put the products in the plastic bags but dont spin the bags around, this time I spun the bags around myself and didnt see the quart of oil so I assumed the oil was in the one bag I had. I dont what the cashier did with the quart of oil but I didnt get it, and its on my receipt so I will return for it. This is a large problem that needs to be corrected Im a steady customer and shouldnt have to worry about being shorted items.
It is such a shame that you will let someone come in and fire an employee with 25 years of service to the Wal-Mart corporation without a chance to remedy the situation. Lisa Whitten is one of the most dependable and hardworking people I know. Our local law enforcement have been helped tremendously by Lisa looking up tapes and going to court against shoplifters.
Even coming in after hours on numerous occasions. Twenty five years is a long time to be dedicated to a company and have one man come in and just wipe that out is SAD!!! Wal-Mart has turned into the big money hungry corporations that will not stand behind their employees and that’s unfortunate.
I was on a check-out line at the Walmart in Watchung, NJ last night at approximately 9:30-10:00pm. While waiting I observed an employee (female) standing at a terminal (#14). She wasn’t doing anything – just standing. There was no one in her lane and the light to the terminal was out. I asked the employee if she (her register) was open. She replied affirmatively with a knod. I pushed my cart up to the register and began placing my items on the counter.
While I was doing so the employee began speaking to a man & woman (couple) in spanish and directed them to go around me so she could complete their purchase as they had less items. I looked at the employee and the other people and said “no I waited and I’d like to hurry up and leave too.” It was as if she did not care what I said as she proceeded to ring the couple’s purchase. After the couple exited the store I told the employee that I didn’t appreciate what she did and had she simply been respectful and asked me if it was alright I would’ve most likely said “ok”; however, what she did was downright rude. The employee looked at me, smiled, and said nothing. As I putting my items on the counter the employee started yelling at me saying “don’t throw things”; “I’m not gonna put up with you throwing things”. As she proceeded to storm away from the register she’s hollering how she’s gonna tell her manager.
She walks over to an older man several cash registers away and says what – I have no idea. The man who identified himself as the customer service manager (after I asked him who he was) approached me and said” what’s the matter?” As I began to explain what happened (I admttedly was speaking loudly as I was EXTREMELY frustrated) the female employee tries to interject and I told her to not interrupt me as I wasn’t talking to her. To my surprise the customer service manager tells me to not speak to the employee “that way”. I looked at him and told him that I’ll speak in any tone I choose ESPECIALLY given the rude, disrepectful treatment to which I was just subjected. The customer service manager (now with his voice raised) was telling me to lower my voice and to not point at him, which my hand wasn’t even raised.
I told him that I wanted to speak with his supervisor. He passively/aggressively walked away from the register saying I’ll get you a manager alright; all while he lingered in the vicinity as I stood waiting for a store manager to ascend. After waiting for several minutes I called the store from my cell phone, explained what transpired, and requested a store manager at register #14. After waiting a while (again) an assistant store manager presented himself. I explained the situation as the customer service manager lingered in the area the entire time. I didn’t have a great deal of trust that there would be any repercussions for either the employee or the customer service manager because as the assistant manager was apologizing for the incident I told him that I want the individuals to apologize.
And, I pointed out to the assistant store manager that if he were sincere about the actions of his employees being TOTALLY inapprorpriate he would have directed the customer service manager, who was standing two registers away to come to me and apologize, which he didn’t. In my opinion Walmart condones its employees racial discrimination as evidenced by their response to the situation. I wonder how much revenue Walmart would generate solely from hispanic patronage. It certainly appears that Walmart caterers hispanics without ANY regard for African-Americans. Coincidentally, my fiance is 100% Colombian; born and raised. So, for anyone who may atttempt to ignorantly conclude that my complaint is racially and irrationally motivated – I want to set the record straight.
I’ve been a loyal Walmart consumer for years despite all of the negative things I’ve heard and/or seen about Walmart (especially in the media). But, I must say ,retrospectively, that I’m not surprized about the POOR manner in which Walmart responded to the matter. By the way – just a word of advice to corporate Walmart – you may want to rethink and/or revise your criteria for a CUSTOMER SERVICE manager becaause the man I encountered did NOT exhibit not ONE ounce of customer service. I truly believe he was prejudiced by whatever the employee told him before he spoke with me as evidenced by the way he approached me stearnly inquiring – “what’s the matter?” and telling me not to speak to her (employee) that way. For whatever its worth – I’m done with Walmart!!!!!! I’ll spend my hard-earned money with an establishment that doesn’t discriminate against African-Americans.
On April 6th I ordered an electric culatvitor for $154.35 site to store. After waiting and not hearing anything I found a number to call on 4/30(it was not easy to find) and was told that the item was pulled but never got on the shipment truck. Walmart got their mony from my bank on 4/18.The lady was told this item was an anniversary present for May6th, she gave me a $20.00 discount for my troubles and reordered it she said.
I kept waiting again and never heard anything so on 5/6 I called again and after a long time on hold and talking to someone I was told the item was never reorded and I would have to go to the store and cancell something that was never ordered to get my mony back. I had to spend my gas and time to go to the store where I was issued a refund but it would take about 5 days to be credited back to my account. This whole thing is a farce and I swear I feel Walmart has gotten so big the just don’t know what the right hand is doing from the left hand and I honestly feel they do not care.
The original order number was 2677215-288534. Today is my anniversary and the item will not be here and that is a shame as I ordered it on April 6th. That was a month ago. I honestly wonder if I will ever hear from you. I really do not care because now it is too late and I honestly wonder is I will ever shop Walmart again and I do know for sure I will never order anything again.
I odered the South Shore SoHo Full / Queen Storage Platform Bed Black. I read all the reviews online and decided to buy this item….I found a big chunk was out of one of the panels and the bracket for the drawer was bent. I decided to go ahead and fix these items but the drawer DOES NOT open and close with out tugging on it or pushing it hard..I am not pleased..I think I will no longer buy items like this online through Wal-mart. And I will not believe the online reviews. It said it only took about 2 hours to put together.. NOT if the drawer brackets are bent…….I would send this item back if I would not have trusted Wal-mart and not have put the packaging in the dumpster…now I cannot return this item because I do not have the original packaging.. I don’t believe this item is worth the $179.00..I paid for it….a personal note…round the corners that go at the foot of the bed…then maybe my daughter would not be black and blue from hitting it all the time.
I bought a riding lawn mower on 5/03/13.It had no operator’s manual with it. I called the store and was told to come in and they would get me one. I did that on 5/5/13. I was told from the person in lawn and gardens that I would have to come back the next day and speak to the manager. I went to the service desk and asked to speak to a manager and the manager was called but didn’t come to speak to me. He said I would have to go to lawn and gardens for help. I don’t like the run around. I left the store and looked it up on the net and within 3 minutes I had what I wanted a manual. This is poor customer service and I’ve worked in the public for years. I spend a lot of money at Walmart a month but will think twice before I go again.
I’ve drank the V8 Juice with a hint of black pepper every morning at breakfast since I first saw it. It has vanished from the Weat Monroe LA store shelves. My doctor told me he loves the V8 with a hint of black pepper too. Why did the store stop having it? I’m 68 years old andlove the juice plus it’s very healthy to drink. I called the maker of the juice and it’s available. Please stock it.
The walmart computers were obstructed by inventory cases and the operators of the inventor equipment were TOTALLY non -observant of the obstruction and inconvenience at the site. They even gave myself and my friend an inappropriate answer to the situation. The photo technician was the person who did finally move the case while the personal doing the inventory stood in disbelief of the situation. I did address this situation to a customer service associate who agreed with the situation. The walmart store manager ,Brad Ausdenore was not available. In the future the inventory equipment should be placed so that the customer will not experience such a dangerous situation.
I just came from Walmart and had bought a thing of velveeta cheese and when I went to use it I noticed it looked like it had been opened already, soI thought maybe it was one I had in my refridgetor so.I checked my recipet with the box #2100061689 the one I had just bought. It only has 12 oz in it but looks like it was packaged this way. I can send a.picture if you need me to but I wasn’t about to use it. The long number on the silver package was 04050007199300. What do I need to do and what are you gonna do about your product that I bought and not very happy about.
I was in Neighborhood Walmart in Newport News, VA at approximately 6:30 this morning. They open at six; When I got ready to check out the only registers open were the self service ones; I told Debra in green coat that I could not use those. (age 70 in June) She would not open a register and check me out; I went over to customer service desk and put my stuff on the counter. Debra would not come over there either. Another lady left her stuff at the self service register and left the store.
It was only when I yelled for a store manager that a wonderful smiling blonde haired girl came to my rescue. She put my stuff back in the cart and took me over to regular register and called Eddie to come and check me out; I think her name was Ellen; She wore a blue coat. Eddie was all smiles and helpful too. This is not the first time that I have had a problem with Debra in that store. She evidently does not like white people and definitely has an attitude when it comes to waiting on them. When this Walmart first opened I waited in line over 40 minutes to return something.
Normally Walmart stocks (albeit only a few) 40 lb boxes of Special Kitty scoopable cat litter for 9.98 per box at any given time. Someone, however, apparently ordered a couple of tons of another pricier brand (because it comes in a bucket which will still be thrown away). This display is on the end of an aisle and contains approximately 100 of these 35 lb buckets with more stacked elsewhere. These items are 12.98 supposedly on sale. I went to buy 160 lbs which is how I usually do it but, of course, not one box on the shelf. Imagine that. Apparently I’m expected to buy 140 lb (4buckets) of the ‘better’ ‘ on sale’ stuff for an extra 12.00 and still come up 20 lbs short.
Now I’m all for free enterprise but I have another product stuffed down my throat just so someone at walmart can clear their stock of another product. And I might add that this is a popular way of operating – at least at this particular walmart. I used to spend just about 200.00 a week in walmart EVERY week until the last 12 to 18 months. I’d also buy major items like flat panel tvs, computers, tires and sporting goods, etc at least a couple of times a year on top of that. Now I don’t. Seems like every time I go, walmart has removed a name brand because they think SO much of their in house brand, or they have priced the name brand so high that it’s obvious they think people are idiots not to understand what they are doing.
These days I had been going to walmart on average once a week for cat food and litter because being consistent with the same type of litter is a good thing for the cat. He doesn’t get pissed off and piss on your pillow because you changed something and upset him. Still I had been spending 100.00 a week easy on four cats and three dogs. I’m sure walmart can survive without my measly four or five hundred bucks a month but I tell you what, walmart, just about everyone I know is feeling the same way about how you do business and the sentiment is spreading. Suggest you rethink how you do business. Kroger is there and so is Target. They are the ones getting all the money you no longer receive from my visits and, after this crap tonight with the cat litter, they will probably get the last of it.
It’s really a shame – I used to love walmart. It’s just changed over time and, with the economy the way it is. I actually hate setting foot in the store because I know, without exception, that I am going to leave angry because of the issues I’ve stated. Stop treating people like they are too stupid to be allowed to make their own shopping choices.
I have been a customer of Walmart vision for a long time. Always was satisfied until the last time. My old glasses were hurting my nose so the dr recommended me getting a new pair with a lighter frame. I asked him did I need ultra light lens and he said no. One week after receiving them I had the same problem. I made an appt with the dr and he said meet with the manager in the morning and he felt sure they would get me new ones with ultra light lens. When meeting with the manager it was a definite no because the paper work had been sent out. I am disappointed because I thought they would definitely make it good because they were known for that. I was wrong. I have been wearing moleskin, bandaids, taping sponge to my nose, putting vaseline, etc. and nothing works. I have to wait until August for new ones and will not be using Wal-Mart and will share this experience with others.
I have ordered Samsung S3 tied to At&T in last week of feb but I never received it.My order was clearly ready to be shipped on 27th Feb itself but I asked them to hold because I would not be available I clearly mentioned while placing the order that my order be shipped on either proceeding monday or tuesday and they said yes then. .But they did not send it so and sent me later. They say Fedex has left the package in front of the door on wednesday when I was not available.
I did not see any package.I had to call customer care more than 10 times and the issue is still pending. They offered to send me replacement phone but to the At&T registered address. I no longer stay there and address on At&T is my cousin’s who is the primary At&T account holder. I got the address changed from At&T and called back again. They said Fedex is investigating it but I was in no rush so I thought I could wait. In the mean while I called them 3 or 4 times and still the response is Fedex is investigating. Fedex has apparently rejected the claim it seems.I called back on May 1st and to my surprise I realized that Fedex has rejected and Walmart did not even care to intimate me about this.
This time they transferred me to another department who were clearly arrogant and did not even care to respond. All they say is they cannot help. I had to talk to manager and so they said she will call back when she is free in next 24 hrs.I called them thrice over next 2 days to get to manager but clearly I could not. After long wait of 48 hrs, manager called me and told me the same thing and said she cannot do anything rather she sounds she wont do anything.I thought Walmart had more responsible people. I am the one who lost money here and they do not even care anymore. I definitely would not leave this and I want my money back. I no more would like to involve with walmart. All I need is my money back.
On 4-9 13 I tied to buy AMP at the store in Brookhaven,Ms. I tried to buy the AMP in the silver can with green script. I was told by a store manager the store did not control the product selection vendors (Coke & Pepsi) put in their racks at the store. I find it hard to believe the store has no influence on product selection provided by vendors. This product is carried in stores to the north and south of Brookhaven. This product is an energy drink.I am a dedicated Wal-Mart shopper and prefer to spend my money in the local store. However, I can not due so if the store declines to stock the product I wish to purchase. I also do not believe I was given an accurate reason for not having the AMP. Thank you.
My complain is towards a Walmart manager working on 4/9/13 at around 8:30 p.m. And she is the only manager working at that time. Well my complain is that when comping the toilet paper angel soft 24 rolls from an ad on a website the main store manager gave me, that manager at the store said she would not comp that because its not the regular toilet paper. And the ad does not even mention if the paper is double or regular. But either she said she wouldn’t do it. It’s been quite long since I had any issues until tonight and if Walmart is not going to allow the comping then why advertise it thru tv and even make a website with the comp prices they will allow when the managers won’t even do their job of great customer service and comp what is advertised by WALMART on a website.
I became disabled in Sept. 2012, so I need the use of a motorized cart to do my shopping. However, due to location, the Wal-Mart I shop at most frequently never seems to have any motorized carts and most of the people working at that location are not at all helpful and some are down right rude. Several times I’ve almost fallen because of some of my experiences within the store. All my prescriptions are with Wal-Mart on Franklin, but yesterday I could not pick them up because I couldn’t stand long enough to get them and there were no carts available, so now I’m debating as to whether I should transfer my prescriptions elsewhere.
In Feb. and March combined I spent $789.62, if you don’t care about the business some other store might. Most of the Wal-Marts I shop at are excellent, go the extra mile with service and have good attitudes, so what is the story with East Franklin? I tried to complain at the store level, but that was a joke. So many people are out of work right now seems like you could hire people who look and act like professionals and are glad to wait on you and have a job. Please get some carts for customers who need them.
Well, you said you would get rid of the noise that starts at 11:00 pm that keeps everyone awake until for hours. Basically it appears your company employs liars that do not care about the public. I guess it is time to ask the news media for help.
Maybe they can convince you, the police and public to change your cleaning hours so we can get some much needed rest and sleep. I hear the babies crying throughout the complex. Shame on your greedy and inappropriate conduct. Definitely a behavioral problem that needs to be corrected by the law.
Sorry I am rough here but you promised to solve the problem and you just blew it off.
One of our customers told us about a security system that walmart is carring. We closed our store and took a trip to walmart. i tried to get assistance from a associate, since this system i wanted was in a locked case. I asked the clerk to please let us see it to determine if this was what we wanted. she was assisting a cust and said she would be right there. We waited, she also took 2 more customers in front of us that were men.
So I asked another clerk to assist she said she couldnt. So needless to say we started to leave and I asked for the manager. the manager was not in. Ive tried calling the girl who answered the phone asked what department was the issue I advised electronics. she transfered me to the girl that would not wait on us. so waited 1hr and a half called back still no manager to speak with.
I provide customer service to my customers and frankly you need to look at the people you have in that department. If you are a man then it seems to get you service. But I dont believe you will be recieveing any more of my business or any of my family or friends business This little stunt cost your company about $300 dollars. And your manager Jason didnt even bother to return my call.
Bad Business ethics and no customer service will shut the doors. I am a consumer that does not have to do business with your company and i will advise others not to either. My customers have asvised me today they have been treated the same way at this store on other issues. So needless to say I dont think Sam Walton would have permitted this type of treatment to his customers.
About two months ago I noticed a big pile of 12 OZ Raw Spanish Peanuts (Distributor by John and Sanflippo) for 1 / 2 of the regular price at wal-mart Dodge City. I purchased about 40 of them.
After I consumed one of the bags, I got food poisoning and terribly sick and end up to ER. Despite all the proofs that I have I could not get Wal-mart to pay for my hospital bills. One attorney advised me class action is the only way to bring law suit against this Greedy Giant
Last night, Tuesday Feb. 26, 2013 my husband and I went to your Epping NH store for 4 215 65 R16 tires. The time was not a pleasent, first we wwaited 15 mintues before someone assisted us and told us how long it would take. When we finally go helped I ( the wife ) asked about honoring another tire providers ad of free installation if you bought 4 goodyear tires.
The gentleman said no when clearly above his register it said we honor ALL competitors ads I even had a print out of this advertisement which according to the sign I did not need to provide. Next we were told 1 hour and we waited 1 and half ( and that was our car in the bay right away ) any other place the turn around time would have been a lot less.
Lastly when we were checking out and paying CASH we asked about the good year rebate form. Your staff had no idea about the rebate that your website advertised that expired on Feb 28 2013. He did not find out about it and we are forced to find the information out on our own. Fourty dollars is a lot of money in this economy.
We also asked if 2 of the tires were in the back, the gentleman said oh we took them and charged you for them. Clearly your staff did not provide customer service when they did not satisfy me. I am not sure why this service happened but to me no excuse is acceptable.
When you say you will honor ALL ads you should that would of been a savings of 44 dollars on 4 tires ( not much when your talking walmart- and as we were there they quoted a man the wrong price and he received a FREE tires 92 dollars, and not knowing about your rebate promotions.
I hoe youd ecide to honor something as I chose to go to Walmart for the tires and I could of gotten 4 tires somewhere else cheaper. I look foward to your response
I was very unimpressed with the service that I received at the check-out counter at the Capilano Mall store in North Vancouver, B.C. on Sunday February 17th, 2013. There was only one cashier open at the check-outs on the west exit of the store and the other cashier had his light off indicating that he was closed. The person who oversees the check-outs, who I will refer to as the “attendant”, was at the check-out beside us.
A cashier approached the attendant waiting to get onto that checkout. The attendant, once finished with what she was doing told the person ahead of me, who was the next person in line, that she could be helped at this checkout. Since the person that was being rung in at the first checkout that I was standing at had a large purchase I followed the lady that was in front of me over to the next checkout. Once we were both there the cashier then informed us that she had to leave and go upstairs to swipe in. So there we were standing in line with no cashier. Of course at this point I had lost my place in the previous line.
When the attendant came back to the checkout with no cashier she asked us “Where did she go”? I told her that she told us that she had to go upstairs to swipe in. When I asked the attendant why she pulled the lady initially ahead of me from the first line-up over to this checkout that was opening up if the cashier wasn’t ready to work she said “I don’t know that she hasn’t swiped in until she tries to get on cash” and then said the she didn’t tell me to come over to this checkout”. In my opinion if a cashier is on the floor waiting to get on cash she should already have swiped in and be ready to work.
So while we were waiting for this cashier to come back, which took awhile I might add, the attendant told me that the cashier who had had his light off indicating that he was closed before is now open. So to add to my frustration, the attendant did not make sure that this cashier that just opened took me next, she just let 3 other customers go in line in front of me!
I am extremely appalled by the lack of customer service that I received. At no time was there an apology and the comment, “I didn’t ask you to move over to this line”, was very unprofessional. I work in the customer service industry myself and I have never spoken to or treated a customer in that manner.
I have five step-children who live in Oregon with their mom. My husband and I were late getting their Christmas presents to them due to unforeseen circumstances, however, we were finally able to get their gifts and were told that the best way to get the gifts to them was through Walmart.com “site to store.” I went online January 19, 2013 and started shopping. I got them everything they wanted. However, it was not an easy process…it took me about six hours to do it, and that didn’t include the shopping time! First of all, I live in Texas and had my hometown Walmart store saved as my Walmart Home Page. As I shopped, I made sure that all items stated “in stock” (of course) and were “site to store” items.
Once I got to the “checkout” page, the difficulty began. First, it wouldn’t do “site to store” so I had to change my hometown page to the store in Oregon that the items were going to. Then, I couldn’t use my address information, I had to use the other mom’s information (which later made it very difficult to explain to customer service). I had to go back and reorder things several times because it didn’t put the correct item in my cart or it ended up being a refurbished TV, or right before check out an item would pop up “out of stock.” Very frustrating! But, after about six hours it was finally done! I spoke to the kids and they were so excited and looking forward to getting their gifts the next week.
Then, I got emails from Walmart.com…yeah. By the way, everything I purchased was put on our debit card, not a credit card or check by phone, but a debit card…either the funds are there or not and, if the funds are there (which mine were), it comes out of your account immediately. No problem, there was more than enough money in the account. Well, one email said that part of my order was cancelled due to them not being able to get authorization for my payment…huh?
You don’t have to get authorization on a debit card…it either goes through or not…and it becomes a pending transaction immediately. So on January 19, 2013 I placed the order and Walmart.com immediately put it through to my bank and it became a pending transaction. I called my bank and they said the money is there pending Walmart accepting it. I called Walmart.com’s 866 number and, after explaining the different names and addresses, I explained the email and what my bank said and asked what the problem was. Then they told me that some of the items were out of stock. I told them no, online it said “in stock” and I made sure of it because I had to reorder several times. They put me on hold again and then said they couldn’t get authorization on my payment.
I just told you my bank said it’s there waiting on you! They then told me that they already cancelled the full order and that I would have to go back online and do it all over again. Well…I need you to stop the pending transaction so the money would be available for me to do that…another six hours of frustration. They said I would have to wait three to five business days for them to release the money…of all the nerve!!! I told them if they can take my money immediately they can put it back immediately. Of course, they said they couldn’t. I spoke to supervisors and got the same run around. I called my bank again to see if they could stop it (like a stopped payment on a check) but they can’t do that with a debit transaction unless the merchant (Walmart) releases the funds.
The bank representative gave me the fax number and told me to call Walmart back and tell them to fax the Release Form and it would be done immediately. So, I did…but that didn’t help. They said it will still be three to five business days before somebody in their billing department opened the email and faxed the form.
It’s not that difficult of a job! I get hundreds of emails a day and fax hundreds of documents a day…and I’m only one person…Walmart has thousands of people working there opening emails and faxing…it shouldn’t be that difficult to print a piece of paper and fax it. If you can take my money immediately and cancel my order immediately, give me my money immediately. Again…”we’re very sorry but that’s policy.” Well Walmart.com, your apologies are not going to make five little children happy.
Your apologies are not putting my money back in my account so that I can do something to get these gifts to these children. Your apologies are not going to “unbreak” the hearts of five children. Thanks for all your help Walmart. You think because you’re a big-wig company you can run all over the small people. Keep it up…in this economy you need the small people. We are the ones putting all that money in your pockets while you kick back and not give a crap about what your so-called policies are doing to small children. It’s like the kids waking up on Christmas morning and being told there is no Santa. This may be a late Christmas for them, but it’ll make them happy…or should I say “would’ve” made them happy.
I understand that you will not be ordering ammo but just last night i was told you do and it sells out by seven oclock so i went and nothing was their i was lied to by walmart. I will no longer be doing business with walmart untill you stock ammo. I hope you go out of business with obama because he is costing you business. Have a slow day.
My son purchased a promise ring for his girlfriend before going off to college. (i should say ordered it) it was suppose to be here before he left and it wasnt so of course it left me to take care of everything. His girlfriend has had the ring for two months the gold is chipping off and now the ring is turning her finger green. Not only is she heart broken my son is very upset. Going into to walmart and talking with some one was useless We would have gotten a better response from talking to a wal. l All i got out of it was there is nothing we can do about it. Excuse me I find this unacceptiable.
With my son going to college he doesnt have the money to be throwing away. And this was a very important time for him for him and his girlfriend. Imagine how he felt when the ring turned her finger green. (the ring wasnt cheap) He was mortified and felt like a pice of _ _ _ _ And of course he leaves to go back to college tomorrow. I think it would be nice if someone would step up and resolve this issue.
Dear Wal-Mart Canada, I am writing you to explain my frustration with your store located at, 1305 Lawrence Ave. W. North York , ON. Store number 3105. There have been numerous occasions while shopping at your store since I moved to Toronto 2 years ago, which have disgusted and frustrated me in a level never reached by any store before.The final occurrence of unsatisfactory customer service happening tonight, which lead to this letter. I don’t feel like I can actually step back in your store, knowing how poor the quality of service is. I feel that since my move to Toronto that I am not accustomed to this poor service at Wal-Mart and will be forced to make my business elsewhere.
Following is a detailed account of situations that I have found unsatisfactory at this location. Please think to yourself while reading this, if you would like to shop at this Wal-Mart or switch to a competitor with better customer service, customer satisfaction and levels of service.
13/01/2013 at 9h45 pm, I went with my cousin, to buy diapers for my newborn baby, I choose Huggies types 2 sizes 204, and I show to the cashier, Shoppers”s flyer to use price match, She called directly the manager, after one minutes, the assistant manager came ( solvik), Hi told me; we don’t do price match for this sizes (204), because it’s expensive, if you want choose the other size (120). My general perception of this store is of poor customer service, satisfaction, Two major foundations important to any business. I just moved here and people always talk negatively about this location. Please review all my comments. I have plenty more and would like to discuss them if you feel necessary.
I have been to my Walmart about 4 times trying to buy some products that have been out of stock for 3 or 4 weeks. I think the management does not care or know about items being out. A good manager should know these things and do something about it. I went again this morning and had only 6 items on my list and they were out of 3. There seems to be so many empty shelves and find no good reason for that to happen. I have had a conversation with the manager a year or so ago and got no place with that so please do not refer me to him. It needs to be taken care of higher up than him.
I am a very frustrated customer of Walmart and would go someplace else if it were available. This is Ozark, AL store.
I went to the walmart automotive dept. I got an oil change. The employee asked if wanted to replace my air filter I asked how much and was told $11.00 dollars. I went into the store to do some purchases then returned to the automotive dept. Now my air filter purchase was amazingly higher $25.94. I will never go back and get any service from that dept. again. The man at the register did not care if I was upset or not. He just shugged his shoulders. What happened to customer service? I should have just told him to take it back out. I never make complaint but this purchase upset me so much I decided this was worthy of my time. Layton store #01699 745 W Hillfield Rd Layton Utah 84041-0000 US Store Manager Craig Allred. Order number 0048570084814. At the bottom of the receipt it says change oil filter for sure At $11.00 I thought ok lets do it. Had I known it was $ 25.94 I would not have done it. Just not. I do not expect any response from this complaint.
I am disabled, I use a walker. If one is available I like to use the courtesy riding carts. I have tried to leave my walker at customer service at Walmart but am ALWAYS told to leave it by where the riding carts are. This morning I was at store 5124. I left my walker, got a riding cart, greeted the greeter and pointed out my walker. When I was ready to leave the store 30 minutes later the walker was gone.
The greeter was upset and helpful, one of the customer service reps helped look around. One supervisor was very rude and says it was not Walmart’s responsibility to watch my belongings. A person I was told was a co manager stated he did not have time to deal with the issue.
My caregiver had to purchase a simple walker for $50 so that I could get around til either my walker (approx $250 value) is found or replaced. My caregiver and I notified the Glendale Police. The policeman was able to find a picture of a man taking my walker and entering the store. I am very upset. I did what I was told and received little sympathy or assistance.
Candles went on sale for $1.00 today and a worker was putting them on a shelf from a basket. Since I could not get close to the shelf I was looking at the one in the basket. She was still putting them on the shelf from this basket. I took a candle from the basket and then she stopped what she was doing and told me to give her candle back. She was doing her shopping while filling the shelfs. She was on the time clock. I do not feel the employees should shop at the same time as the customers. If they need it that bad they should have picked them before bringing them out to sell. She and another worker had two basket full of items that were on sale. She told the other employee go put them some where no one could touch them. This was at the wal-mart on 87 and 410. The one that asked for the candle back, was some type of superviser. I was very disappointed in her attitude. I had not had that type of treatment at any Wal-Mart.
Wow! Early one morning I was in your store in Orange (southern California) on Tustin Avenue recently and we’ve got a couple complaints about your workers — Worker Yenira was in an aisle Dental Flossing her teeth. Later we found her by the ladies dressing rooms Napping . We asked for help from Worker Kenisha but she was way way too busy talking dirt about Management to another Worker (a worker with a bent spine). I asked her to tell us where the silverware was but she was bothered I interrupted her ranting and raving and she sent us in the wrong direction of the store. We came back by the candy aisle again and asked her again and she again was bothered and said she wasn’t sure. Like I said already WOW! And it’s not a good Wow! Instead we were shocked and annoyed. Even though you have good prices, we’d rather pay a little more at another store for better service.
I was just at Walmart last night shopping with my grandfather and I was looking for a mattress cover for my bed and when I looked at them I could find the price. For a full size cover I could not find a price for. It and the sales person was never to be found not could I find a price machine that worked and the managers are just allowing this to happening but I’m getting tired of it I know if I worked I would never ignore the customer nor not help them I should know I worked there. And these people who work at this store #464 tey have tattoos.
Or piercings it’s digusting I thought Walmart had great hiring standards well at least my Walmart I thought but I guess the managers don’t care do they and dept managers sister should be allowed to get up in people’s faces like mine and bully them now I have filed a complaint but I have heard nothing back and the people who work in personnel. Don’t even answer there phones right when I ask for a certain person in personnel. They always give me another perso. To talk to its annoying an managers do the same thing and the door greeters when I saw last night one girl was texting and didn’t even greet or say hello which was rude and half of the people In the back who are working a dept and there are people that need help with something there not even there look listen all I’m saying is my Walmart store on 3829 hwy77 off of 624 should have a little class and not be rude at all.
Sincerely a worried customer /former worker who busted her but to keep that store the way it was.
My Name is Betty J. Cunningham, and I purchased a RCA Universal Remote Control from Walmart on 7326 N. Keystone Ave, Indpls, In. 46240 on December 3, 2012. After realize that I did not need the item, I attempted to return it to the same Walmart with my receipt on January 4, 4013. I was told by the Service desk staff that they will not refund my money because the product number on my item did not match the number on the receipt. However Walmart did sell the same brand and this item was purchased at this location.
The wal-mart on Gatlin Boulevard, Port St. Lucie, FL needs more cashiers in the afternoon, from 4:30 to at least 6:30. I go there quite often and have to stand in line for twenty to thirty minutes. Today was the worst. I was in line for 35 minutes. Please contact managment and do something about this. Everyone was complaining. Your prices are not that great to have to put up with this much longer.
I just contacted the Walmart Super Center in Roseville, CA on Pleasant Grove Blvd. After approximately 20 rings I finally got to someone in electronics. I asked to be transferred to customer service so they could give me the price of a product and also tell me if they had it in stock. After another 20 rings “Dave” in electronics answered again with the Walmart Greeting. I advised Dave no on ever picked up and I had been rerouted to him. I told Dave what I needed to happen and he asked if I would hold. I didn’t mind since Dave was the only one who seemed to be answering phones. After a very brief hold Dave came back online to inform me he did not have the device needed to look up inventory and he would transfer me to the photo department. After another 10 rings some one picked up to hang up. Thanks Dave for all your assistance (sincerely) as for the rest of the Walmart Team.
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