Contact United Airlines Corporate

I would like to file a complaint. I had a flight scheduled for Sunday 3/24/21. I booked my flight with my in cabin pet (paid $250 rt which wasn’t easy). I tried to check in the night before via United app. Couldn’t do so, was informed had to check in inside at desk. Such a nightmare to accomplish that. I was treated horribly, I’ve never experienced total chaos, lack of assistance and total abuse by the United staff. I was never informed that rabies vaccination certificate was needed! I’ve flown with my pet numerous times on United, however not in recent years. However, United allowed me to book and pay for my pet yet didn’t advise there were new regulations. I experienced severe anxiety at the airport, waited hours for assistance, was scolded, shamed and treated abusively by United employees. Literally yelled at! I’ve never experienced such chaos and learned that I was the 3rd passenger to be refused to fly with my pet by 9 am that same Sunday morning. I also witnessed 2 other United passengers experience the exact same abuse and traumatic experience. The damages are as follows: extreme stress and anxiety, abusive treatment from United employees, my dog (11 year old 7 lb Pomeranian with no teeth and provided email proof from vet) my dog was in an approved airline carrier, I had paid for transportation to the airport, was forced to leave and incur another fee to get home, lost the prepaid rental car at destination, spent hours on calls to United to get refund, suffered anxiety, sleeplessness, my dog was suffering in his carryon bag, became stressed and sick from the trauma he endured during the total chaos at EWR. The employees seemed to get satisfaction having the power to deny me and my pet to get on our booked flight. I will also state I felt the employees were prejudiced. I would like to file a formal complaint and demand an investigation. I hope to hear from you very soon, please advise as to how to proceed. I will be seeking legal assistance if I do not receive an anticipated appropriate response to my complaint.

the 9/9/2019 676 ua142 first flight from japan to Denver was delayed 4hours also the attendants were not attentive at all . the flight back to Bangkok was delayed 3 hours we sat on the plane because they had no water I missed my flight in Japan they told me to go to gate 59 b which was going to Singapore after running thru the airport which was a 10 min walk away to be told that was not my flight I could not find the right flight I finally went to a gate and demanded help they finally took me to the right gate which was already boarding I missed my ride in Bangkok to my hotel and did not get to my other hotel until 1 am my next flight left at 6 15 am which gave me only time to take a shower ua 43 to Tokyo flight tg677 to Bangkok also last year when I flew to usa I filed a clain and never heard back from that claim what is you problem I have always been a united flier case 19013591 I realy hope I hear from you on this matter

On July 8th, 2019 at 4:10pm at the (RNO) Reno airport on flight 1571 I proceeded to board the plane and the United agent was very rude and yelled at me that I could not board the plane with a small bag and my purse.. I was charged $65 to check my bag in.. $25 for handling fee.. My friend whom had two bags was not charged to check bag or was anyone else on the plane that boarded with two bags.. On July 3rd I flew out of XNA with these same two bags and never charged.. I was unaware of this issue or I would of checked my bag in for $40 and avoided a $25 fee.. I felt singled out and no explanation of why I was the only one being charged and no one else.. I believe this was unfair and I felt discriminated against.. This was an awful eperience for me and I wanted to be compensated for the unnecessary fee...

My daughter (Zoe Elzey15) and I (Kathy Counts) had our flight 934 on 6/22 from Newark Airport to Heathrow Airport delayed 12 hours. We live 3.5 hours away from the airport and we only has 5 days in London available to us on this trip. I am a senior citizen and we were forced to sleep in the airport after standing in a line for over an hour only to be told there were no more hotel rooms available for the night. We understand that this was a safety issue and are grateful you make safety a priority. However, the United Airline staff were very unsympathetic in their comments and attitudes and could have been much more helpful. They could at least given us a toothbrush and wash cloth or a better place to sit. There was a nice lounge available to the United Airline Staff, but not to us. The delay caused a complication with my hotel reservation that forced my daughter and I to walk accross London very late a night and stay in a spare (single bed) room the first hotel night, and lose one of our precious few vacation days. The attitude of the staff made things worse rather than better. My husband and I have flown with United Airlines quite a bit over the years and this by far was the worst experience we have ever had.

I am premier silver member. I had an inquiry about my mileage plus account. Agent by the name of Ms Polk took my call and was very unhelpful and unfriendly.
I was extremely disappointed with her courtesy levels. I would highly recommend giving her some basic training on friendliness and good customer service so no other customer feels as disappointed as I just did.
Thank you in advance to looking into this matter and taking the appropriate steps.

Dear United Customer Service Representative:

My family endured a very stressful and humiliating experience today with United Airlines. My flight was UA flight 59- SFO to Frankfurt on 6/10/19. The flight time was 1:50p We arrived in line for check in by 11:30 and met with the ticketing agent by 12:00p I provided the agent the above confirmation Codes- PRT96M- this was for my children, Jonah Jacob, and Jeslyn Jacob. I also provided Confirmation code- N8L292- for myself, Joji Jacob, Bobby Jacob (wife), Yasmin Jacob, and Sherin Jacob- 2 dtrs. The agent stated "there is a problem you only have 4 tickets ticketed and confirmed" I tried to ask what was the issue but she became very short and kurt with me, saying " I am working on it.I need you to relax." Then a supervisor said that my kids Jonah and Jeslyn were not ticketed and only have a confirmation code. He said, "They have not issued a ticket only booked a reservation" I was confused by this but whenever I asked questions, I felt the agent getting more agitated. I called my travel agent who said the tickets are in fact ticketed for my children and sent a text showing the ticketed information. I tried to show this to the agent but she refused saying she need to get confirmation from her supervisor.

Much time was wasted going back and forth. If she would have the patience to listen, read the text, she could have resolved the issue. This agent had a very arrogant and bossy demeanor. She left us for a good 10 min, stating " I am done with you." Finally, the supervisor spoke to my travel agent and got the ticketing info for my kids. By this time it was close to 1 PM. The agent printed our boarding passes for ALL 6 travelers in my family. I asked the supervisor to please inform the gate that we are on our way and wait for us, We rushed through security and when we reached the gate, passengers were still entering the plane. The gate agent stated she did not recognize these boarding passes and stated our luggage was not on the plane. How can this happen?? We actually had boarding passes and baggage claim tickets- how could the gate agents not find our tickets in the system?? !! They said the ticketing agent nor the supervisor had called them. The gates closed as the agent could not find us in the system.

I believe the ticketing agent and supervisor were negligent. How could you issue boarding passes and the gate agents say "we can't find you in the system." The gate agent tried to pass the buck off to the ticketing agent. There were no other available flights that night. I truly feel this was a degrading and humiliating experience. NO ONE helped us. The United agents kept saying I need to call Lufthansa since it is a " Lufthansa flight" All the agents kept saying is call your travel agent to find another flight. I felt like my family and I got the runaround and everyone wanted to pass the buck.

My agent called Lufthansa and United. He mentioned that the ticketing agent documented that "passenger was angry." In fact, I was just asking questions and trying to advocate with my travel agent re the ticketing issue. This leads me to believe the ticketing agent did not in fact call the gate agent nor did she input the boarding pass correctly in the system. Moreover, her impatience and refusal to hear me led to wasted time and contributed to our being late to reach the gate. I feel this was negligence and malicious intent on her part. I do not recall her name but I know she is a younger woman of Philippine descent. I checked in 6 bags but when we missed the flight, we had to walk all the way to terminal 3 United baggage claim. I suffer from post polio syndrome and the physical and emotional stress was more than I could bear.

Once we got to the gate, the baggage claim agent said, "It looks like couple of these claim tickets were erased and not in the system." We found 5 of our bags and still waiting for the last one. Now it is lost due to this same ticketing agent's willful negligence. I truly feel this person should not work in any form of customer service. She is very disparaging to customers.

I will miss a family wedding ceremony now due to this fiasco. This ordeal has caused me much mental stress and I am considering to seek said damages. I would appreciate a reply in writing to my email at joiman10@gmail.com within one week. If I do not hear a response within one week, I will escalate this with a formal complaint to the department of transportation and dept of corporations. I am considering seeking a claim for my financial loss of tickets, negligence, and emotional pain and suffering.

I hope and pray that no one should have to endure this experience.

Sincerely,

Joji P Jacob, LCSW
650 296-6282

My husband and I have been with Mileage Plus for over 20 years. The actual flight from Seattle to Denver on June 3rd at 6:30 am went fairly well. I thought the crew was exceptional. The major thing that wasn't o.k. with my experience was the fact that I couldn't be prepared with my boarding pass the night before because I wasn't checking in luggage. I was worried about returning a rental car and getting to an early flight on time, adding to that the need to have an United rep check me in was ridiculous. Luckily there wasn't a huge line at the United SeaTac counter, but the night before I was worried about that too! We fly a fair amount and want a comfortable, easy experience. This pre- flight experience was very stressful. Please don't punish people for traveling light, post the new rules and let us get organized the night before.

*Not sure if anything can be done about this, but there was a young child that literally screamed about 1/2 of the flight. He seemed to be able to turn it off when he wanted to, but I have never been around such ear piercing noise in my life.

Thank you,

Laura Marshall

I was on flight UA 669 from DEN to MSP on Monday May 20th which was supposed to depart at 19:50 but was delayed until a 20:45 departure time. Boarding ended at 20:30 and we were kept on the concourse until we took flight at 00:00 which is 3 and 1/2 hours of waiting on the tarmac which is illegal. I am 6' 2" and have back problems. This caused severe cramping and took me about 2 days to recover from it.
When I look up the flight it shows it landing at 00:39. That is a complete lie and cover up since it did not land until almost 03:00.
I expect someone to get back to me on this rather than forcing me to go to the Dept. of Transportation to file a complaint.

May 7, 2019

Terri Ann Martin
2814 Eliston Street
Bowie MD 29716

To whom it may concern
I am writing to seek your assistance about my recent extremely frustrating experience I had with your airline. On April 26, 2019 I was scheduled to fly on united airline flight number UA4ON. Ticket number 0162443205462. Washington Dc to Newark, NJ then Newark NJ to Port Of Spain Trinidad.
After arriving at the airport , well in advance of my flight. I was informed that my Flight was canceled. In return I was given a ticket to take Amtrak. Train was leaving @ 5:45pm took a taxi which I had to pay out of my pocket. Which cost me 35.00 because it was rush hour. Got to the train have to get help with my bags which was 20.00.
Got to Newark Airprt they mess up my ticket entering wrong name. It took them 45 minutes to correct errors which was not my fault. The attendance had no clue what she was doing, which was very frustrated.
Leaving Trindad to return home got to airport, I was told my flight was canceled by the agent from Newark. It took one hour to correct error.
I feel that because of this distressing experience I am entitled to compensation,I would like to request two first class ticket round trip tickets to any destination, as well as the sum of 500 as compensation. My sister Karen Francis was also on the flight.
I look forward to hearing from you within 10 days about the resolution of this matter. I can be reached at 240-350-2660 or my email address hottrini99@aol.com. Thanks in advanced.

Sicerly

Terri Ann Martin

Locator T892ZM. April25, Departed CAK to Houston. Flt 6041. Ran from plane to gate to catch Flt 6292 to Tucson and status showed early. We weren't that late and they let the plane go. Also an unannounced gate change after the sprint to a different gate area not nearby caused a missed connection. Offered standby on next flight, food coupon and $75. OK. On return flight 4/30 Flt 1062 weather in Chicago prevented n on time departure but the connection was delayed the same amount so should be ok. Before we took off the connecting Flt 3876 to CAK was cancelled. It is the last flight to CAK. got put onto a Flt to Cleveland Flt 2204. wife had to get kids out of bed to come get me. Can you do anything to compensate me for the issues? The weather was good enough to land and take off on different flights why was mine cancelled?

I would like to file a complaint first of all with your Disability Department. Amanda Kreiss who is disabled and I travelled on Wednesday the 17th of April from Chicago to San Francisco and then on to Maui. Our first flight was 499. The disability desk took forever to get Amanda checked in and we had very little time to get to the gate. When we arrived in San Francisco there was nobody to pick her up although she had been told by disability that they would help her all through her trip. We went to Customer Service in San Francisco to confirm that there would be someone with an aisle chair to take her onto the plane. When we got there there wasn't one and the disability person took her in a chair that can't fit on the plane. She was not doing well and managed to get on and was placed in the wrong seat by the stewardess. Meanwhile I was trying to handle Amanda's wheelchair and her bags. When I got on passengers that had the seat Amanda was sitting in complained and another passenger and I managed to move her to the right seat. At no point did any of the crew offer to help. The purser on Flight 1749 to Maui is one of the rudest and uncaring persons that I have ever met. She did not move a finger and complained when I told her that I needed to store parts of the wheel chair in the closet. She told me that she had no record of someone with a disability as if that made it okay to treat someone that has a disability the way she did. When we were moving Amanda to the correct seat (Eddie, they would not give me her last name) the purser, continued to say over the loudspeaker to get out of the aisle so that passengers could get through that just caused more anxiety in Amanda. The lack of compassion and understanding just amazes me. Amanda just traveled to Seattle with Delta and she said that she has never been treated so kindly and efficiently. I have traveled with United for so many years that it really makes me sad to think that the people that are there to serve their passengers are either not trained properly or really couldn't care less. In this case I think it is actually both. The sad thing is that none of the crew even bothered to come and make sure that Amanda was okay. We then had to remind them to have a aisle chair to get her off the plane in Maui so that we could get her into her wheelchair. I am worried because Amanda will be flying back to Chicago on her on in the middle of May and if she has the same experience we had I have no idea how she will make it back. So, I would like to hear back from you and I truly believe that the purser of flight 1749 owes Amanda an apology.

I traveled Business Class from Heathrow to EWR yesterday (March 31) on UA 940 Seat 3L to find the seat not working. The plane was full and my wish to sleep was prevented. The crew member who tried to assist told me to complain to you. It was a most uncomfortable flight.

MY HUSBAND FLEW OUT OF ROCHESTER ON 3/2/19, WHEN HE ARRIVED AT THE AIRPORT IN PLENTY OF TIME, HE WAITED IN LINE FOR 45 MIN. AS THE KIASS WHERE NOT WORKING RIGHT AND THERE WAS ONLY TWO WORKERS, ONE FEMALE AND ONE MALE. THE MALE ACTED LIKE HE DID NOT KNOW WHAT HE WAS DOING AND THE FEMALE WAS VERY RUDE. PASSANGERS WHERE VERY UPSET BECAUSE IT WAS GETTING LATER AND LATER. WHEN IT WAS MY HUSBANDS TURN TO REGISTER HE HAD A CARRY ON AND A PERSON ITEM (VERY EASY CHECK IN) UNTIL HE WAS TOLD THAT BECAUSE HE BOUGHT AN BASIC ECONOMY TICKET HE COULD NOT HAVE A CARRY ON AND HAD TO PAY 30.00, I WISH WE WOULD OF KNOWN THAT IN ADVANCE, BECAUSE HE PAID 5.00 LESS THAN THE PASSANGER NEXT TO HIM HE GETS CHARGED,THAT IS DISCRIMANATION. HE JUST FLEW ON A DIFFERENT AIRLINE TWO WEEKS BEFORE THAT AND DID NOT HAVE TO PAY FOR A CARRY ON. THIS WAS THE WORST EXPERIANCE THAT HE HAS EVER HAD AND WILL NOT FLY UNITED AGAIN. MAYBE YOU SHOULD GET RID OF THE BASIC AND TREATED EVERYONE THE SAME.

Vickie Harvey

My husband used your airline recently and we looked on the web sight to see what it said about a carry on. Arrived at airport and waited in line for 45 minutes most of the computers for self service did not work properly, they only had two workers, one did not act like he know what he was doing and the female was rude. Finally got waited on and he had one personal and one carry on, per web site his carry one was the right size, but because he had basic economy he had to pay 30.00 unbelievable. So because we paid 5.00 less than the person next to him he gets penalized for it and the people in line almost missed their planes. He was suppose to arrive in Chicago at 9:03 am but he is just now arriving unbelievable again. You wonder why you only have 1 star out of 5. Two weeks ago we flew out of the same airport different airline and could have a carry on at no cost and had NO trouble. Out flights where early at arriving to our destination. Fly with United is a negative. Vickie Harvey

Maria Onuigbo
3226 Cherrybark Oak Dr.
Houston, Tx 77082
February 19, 20019

On April 17, 2018 I purchased two travel tickets for my son, Mr. Stanley Nwatarali and myself to travel to Enugu, Nigeria, From Houston Texas (IAH), U.S.A. The travel was scheduled as stated in the attached itinerary.
I am certain those tickets were genuine because United Airline accepted them and issued us boarding passes. But at the boarding gate we were told the plane was full already. None of the airline officials we talked to helped. United did not care to find us any viable alternative. I was made to understand by one officials that that plane was in fact not full when it left Houston for Chicago.
When we asked to have our luggage back, United Airline claimed they were already gone to Chicago. We were told that some of their planes would still be coming in from Chicago, and that we should come back to the airport the following day. The luggage was still not there when we went back the next day and as of the time I filed this complaint.
Note that I took off from my job in order to make this trip. The tickets cost us $3,139.22. We spent $561.00 for renewal of expired passport and emergency travel certificate for my son, as required by the Nigerian embassy. There are disruptions and inconveniences that the cancellation of this trip has caused on our lives and on some other people's lives for which I cannot put price tags on: My mother has been practically homeless for some time, moving from one person's home to another to squat. I finally was able to be going to secure for her a place of her own, but this flight cancellation has cancelled all my plans. there is no telling how much it will cost, in money for me, and in inconvenience for her between now and when I will be able to prepare for another trip. My son was going home to see his ailing father he had not seen for 6 years, and who dearly wants to see him before he dies. It's important mention that all our cloths and other daily-use belongings, including my medications, are in the luggage the airline is yet to account for.
We are therefore seeking a fifty thousand ($50,000.00) dollar damage compensation to alleviate the trauma that this unnecessary negligent maltreatment we received from United Airline has caused us, and is yet to cost us.

Maria Onuigbo

We purchased tickets day of flight for a United Flight to Aspen, Colorado...direct flight from Houston to Aspen on Dec. 27, 2018.
There were four of us traveling with 5 checked bags, one being an ice chest with 50 lbs of prepared food and 4 bags of ski clothes for our trip.
We arrived in Aspen with 2 of our 5 bags...one of the missing ones, being the ice chest and 2 clothes/equipment bags.
We immediately filed a lost baggage form...there were 8 flights from Houston into Aspen and still no bags. This resulted in expenses and time to and from the airport 3 times and without ski gear until Saturday evening, with the ice chest arriving on the evening of the 3rd day.
We had a file number of ASE34979M and spoke with various reps. over those days, including requesting the ice chest be expedited and meds in the baggage as well...We got approval on the 2nd missed ski day to purchase replacement clothing for skier, including 2 jackets and ski pants.
We have a receipt from Patagonia for $1309.36 and would like reimbursement for the following food items that needed to be replaced upon arrival, incurring a cost of $400 additional dollars, not including labor or the inconvenience of our vacation time spent attempting to recover these items.
Please call me at 337-288-7417 or email me at rcbreaux@yahoo.com for further info, or discussion.

I flew to Burlington Vt via United Airlines out of Raleigh/Durham N.C. at the end of June 2018. I asked for and received a wheelchair which included a person to navigate me. An excellent job done ! I had planned to return via automobile to Raleigh around the 1st part of November. Unfortunately I was admitted to the hospital in Burlington for a TIA (mini-stroke).
Two days after my release my sister purchased a ticket to fly me back to Raleigh. I asked for a wheelchair again and was still weak from my hospital stay. I arrived at the Airport in Burlington Vt. for a 5:45 a.m. departure. A wheel chair and care giver were provided to me. I was wheeled to the departure counter to wait. The woman at the counter informed me that I would have to walk out on to the tarmac and board from there. She informed me they didn't have any extra help to deal with me. I was very weak but could see it was her way or no way. When the time came she found someone to walk with me but I assume he wasn't qualified to push a wheel chair ! I have been in and out of the hospital since my arrival here so it has taken me this long to get my complaint down in writing to submit. I am not a fan of flying but my 1st experience with United was great and then to have this happen. Not so Good !! Please, don't offer a service if you aren't going to supply it. I could've flown a different airline. Thank You, Lynnia Marie Pope

Begin forwarded message:

From: Sarah Hasan <idee_sh@icloud.com>
Date: January 9, 2019 at 5:45:27 AM CST
To: jose.insignares@united.com
Cc: Sarah Hasan <idee_sh@icloud.com>, Sarah Hasan <idee_sh@yahoo.com>
Subject: UA Flight 818 on January 8th 2019

To Whomever in United Airlines this May Concern:

Sequence of events at Approximately 9:30 pm, January 8th, 2019, Flight: United Airlines 818 from Buenos Aires, Argentina to Houston, Texas, USA.

During on-boarding, My 68 year old friend was opening closed overhead compartments to find space to stow away her luggage.
The flight attendant standing near the bathroom called out to her (in a loud voice) and said something in Spanish. I “assumed” it was to tell her that if a compartment is closed that is because they are full of luggage.
My friend continued to walk down the aisle of the plane, and opened more overhead compartments. Why? Because she does not speak Spanish and did not understand what the attendant was telling her.
So I proceeded to say to the air hostess, “she does not speak Spanish. So she can’t understand you.”
This was the attendant’s response in English, “we use whichever language we can.”
My response was, “this is United Airlines and a flight to the USA, it should therefore have bilingual services.” The humourlus factor here is that I am not even an American demanding English! In Canada, we are bilingual. Every service offered is provided with the utmost respect to both our languages in English & French!
Flight attendant’s response was to get very close to my physical space with progressively louder tone of voice and start shouting. I don’t recall her exact words this very moment because it is all a blur to me, but the jest of what she said was to try my luck to have it out with her and see what happens. It was a clear and precise threat!
I made no eye contact with her and I said, “You are threatening me and making me very uncomfortable. Please step back.” I said it multiple times.
My comments made her more angry. She shouted some more before stepping back to her former station near the bathrooms and yelled, “this is not the United States. We are still in Argentina. We are going to speak Spanish here.”
I have travelled to 52 countries and traveled with a zillion airlines in my lifetime. Never once have I experienced any airline host’s unwillingness to communicate in sign language or even broken English or their own language to help travellers understand what they are trying to say. And this woman on United went crazy at my suggestion to switch to English?! Why such anger?
What happened next was yet more horrifying. As I sat down and started to settle in my seat, the attendant came over, and tapped on my right shoulder couple of times and said, “... you are not going to get anywhere. You are going to be sitting here the rest of the flight.” Clear and precise vocal and physical threat, violation of my personal space and not to mention clear disrespect.
At this point, I got up and headed straight to the main entrance of the flight to find a manager. I was shaking from the threats and disrespectful treatment.
A lady serving in first class stopped me and asked what I wanted. She was very nice. I explained and she asked me to wait and called the manager. While I was speaking to the manager, she even offered me a cup of juice. But by then, my hands were shaking and I was in tears to even try anything.
The manager tried to explain, “our clients are Spanish speaking. So we speak in Spanish.” Honestly, I have no issues with anyone even making announcements in Chinese on this plane!
I tried to explain to the Manager again what happened and proceeded to even explain to him that I may look like I can speak Spanish, but my ethnic roots are tied back to India. Although it is Bangladesh, I used India so he would understand the proximity at least. I explained this to help him understand that I wasn’t trying to be difficult about not knowing Spanish. I love the language and spent past 3 weeks in South America and really wish I knew how to speak Spanish.
I don’t necessarily know if he fully understood the incident. But he said, he apologized for the incident. I explained to him that I was quite shaken, not looking for an apology but just requesting him to ensure the attendant stayed away from me and that I just want to get home.
He asked me who it was, and I pointed her out to him. He then said he will speak to her.

The air flight rules and regulations have become more fine tuned over recent times for mutual protection of both travellers and air host/hostesses. However, it seemed here that this individual was very interested in using the rules and regulations to her advantage.

United Airlines is not a new company to have this type of unprofessional people released on their airplanes to service their clients.

I have documented this incident, emailed a copy to the flight manager on board, and I fully plan to post this in social media. No one should have to experience this type of attacks, disrespect and personal prejudices.

Sincerely,
Sarah Hasan
Toronto, Canada

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Out of respect to her and her family, I won’t post the attendants photo online. But here is the attendant in question.

Sent from my iPhone

United canceled our flight on 12/30/18Flight number 568 without notification. We were terribly upset because our bags were went to Atlanta and We were told that we could only send 2 bags . To make matters worse the TSA representative kept my over 125.00 of toiletries. When we were informed that we needed to wait until 10 pm from 1:30 pm . We went back to retrieve our toiletries to check the 3rd bag .

We planned to apply for a United credit card similar to the Delta card to avoid the hefty fees we paid ( 100.00 ) going and( 50.00) returning Loss of time with family stress, anxiety . etc.

We are also mailing in a complaint with documents . We would appreciate compensation 2 round trip tickets and reimbursement regarding the bags if a t all possible . My husband is a disabled Veteran and I am a retired School Social Worker . This ruined our Christmas Vacation . Please respond

Dear Sir or Madam:

I am writing this letter as I have learned that United is possibly adding a nonstop flight from Newark to Prague. I travel regularly every two months to Prague and have been using Delta, but with a stop either Paris or Amsterdam.

I have an experience that I would like to share with you as I now have deep concerns with forming a relationship with United.

On December 1, 2018, my family and I were on United Flight 1476 from San Jose del Cabo, Mexico to Newark, NJ.

After checking in, we realized our seats were not together. My partner, Lucie Bekeska, and my three year old son, Franz, had seats 15A &15B where I was eight rows behind in seat 23B. After entering the plane, I asked the steward, whom I later identified as Donald, if he would be able to accommodate us with seats together. He told us to take our seats and he would be back to help. I waited for 20 minutes and when another stewardess approached, I asked if she would check on it. She noted that my partner and son had economy plus tickets to which I responded that it could not be as I bought them all at the same time and in the same class.

When Donald saw the two of us talking, he returned and began to accuse me of raising my voice and was projecting onto the situation that there was an issue with my behavior. He then began to suggest that I needed to get off the plane and he began to escalate the situation and accusatory language loudly in front of the other passengers. His behavior was actually inappropriate and felt manipulative and hurtful to me and my family.

The stewardess with us even tried to calm him down and tell him I was fine and there was no need to suggest otherwise. For me, it was a very humiliating experience especially given neither I nor my Ms. Bekeska had done anything to warrant this behavior from him.

During the flight, I decided to ask him for his name and he bitterly asked me in response, why do you want to know? I told him I will write to United about his behavior. He started to raise his voice again at me and threatening me and Ms. Bekeska by suggesting we remain on the plane after the other passengers have left and he will get the police to come get us. It felt as if he was trying to use his position as someone who can control passengers’ destiny inappropriately in an attempt to regain control over the situation unnecessarily. I felt unsafe in this position as it is dangerous to manipulate situations to your own needs rather than the safety of our citizens.

I do hope that my concerns are taken seriously and would appreciate an assurance from United that this type of harassment is not allowed or welcome towards passengers.

I can be contacted at (917) 622-1241, email: kolarjirka@mac.com.

Sincerely,

Jirka Kolar

On 11/4/2018 I was on a return flight from Albuquerque, New Mexico to Houghton, MI. after an educational conference. It was a very hard trip on me. I aim 73 years old and in poor health I realized that I had left my lab on the seat next to me at the Albuquerque airport. I went directly to the United desk and reported what I had done. The United worker at the desk immediately called the Albuquerque United worker. It was reported to me that they had my laptop and said they would send it to me. I received an email from Tiffany Rickel from the Albuquerque terminal stating that she would send it to me. I waited and waited for her to do so. I couple of weeks went by and no package. I emailed her and she said she was out of work for illness. I emailed her back and said that was understandable and thanked her. The lap top is not not here. This is over a month. I offered to pay for the shipping and still no package. Now my supervisor told me she wanted the laptop in the building in 10 days or I would have to pay for it. I called every United office I could find number for. I filed a missing baggage report. Still nothing! I need this bak. I described the case and the cover and they found my name in my paperwork. I can not see why this could not be sent by this time. I need it and I need it now. This was a terrible month for me. Please get this back tome ASAP. I will certainly pay for the shipping or whatever is wanted. Please take care of this NOW.

While traveling on a cruise ship, my Vietnam Veteran husband suffered a major PTSD episode which required immediate medical help. I booked a flight from MIA to IAH in the middle of the night making a mistake by booking it for June 2 instead of December 2 (Confirmation #PYHSVB). I didn't receive an email to confirm the flight. Upon my arrival at the airport, this was reported to me by the agent and I was asked to contact guest services which I did and canceled this flight. I rebooked on the 1:45 flight 1699 (Confirmation #AHFFBR) for triple the price of $988 from the original $355. The value I received for my money was absolutely awful and worsened my husband's episodes by delays in the flight, poor seating arrangement, which resulted in us missing the Veteran Administration clinic doctor's appt set for 30 minutes after our arrival into Houston.
Ola Milton (Millage Plus# HH704086)
3507 Shanemoss Ct
Houston, Texas 77068

My wife is the primary on our account (Patricia Liptak MILAGE PLUS # sb 821277, mine is sb821335., when I went to our milage plus account to see if I was credited for 5000 miles on 9/19/17 it showed my number was invalid. It is not. Please contact us and let us know why this is so. Please contact my wife Pat Liptak.

Emil Liptak

I WAS TAKING A TRIP FROM WEST PALM BEACH FL TO ELMIRA NY. MY CONNECTING FLIGHT FROM NEWARK WAS CANCELLED. I WAS NEVER SENT A TEXT OR EMAIL. THE NEXT FLIGHT THEY COULD GET ME ON WAS LEAVING 24 HOURS AFTER THE ORIGINAL FLIGHT.I HAD TO GET SOMEONE TO DRIVE ME BECAUSE I HAD A FAMILY MATTER THE NEXT DAY AT NOON. I WAS TOLD THAT THERE WAS NOTHING THEY COULD DO. WAS I SUPPOSED TO STAY AT THE AIRPORT ALL DAY AND NIGHT? I AM 77 YEARS OLD AND THIS IS NOT ACCEPTABLE.

MY RETURN TRIP WAS NOT ANY BETTER. I ARRIVED AT THE ELMIRA AIRPORT AND WAS TOLD THE FLIGHT WAS DELAYED AND I WOULDN'T BE ABLE TO MAKE THE CONNECTING FLIGHT IN NEWARK. I WAS RESCHEDULED FOR THE NEXT DAY AT 6AM. THE AIRPORT IS AN HOUR DRIVE FROM MY DAUGHTER. WE GOT TO THE ELMIRA AIRPORT AT 4 FOR A 5:50 FLIGHT AND HAD TO DRIVE BACK AND RETURN THE NEXT MORNING AT 4:30. i WILL NOT FLY UNITED AIRLINES AGAIN. I HAVE TOLD EVERYONE ABOUT THIS.

My husband and I were returning from The Cayman Islands on Saturday Oct. 20,2018 on United flight 1497. We had handicap accommodations in place going and coming back on this trip. Before going to the airport we called and confirmed that the accommodations were still in place and assured that my husband would be taken care of. Upon arrival no one would help us and were told they could not locate a wheelchair. This proceeded for 25 minutes. Finally, a representative from American airlines provided us with a wheelchair and helped us as best she could. A longer wait continued before a United representative finally came to our aid. We finally proceeded to our departure gate. We waited there and no help again when trying to board the flight. I finally pushed him to the gate entrance and at this point finally someone was called to help. The trouble is totally at the Cayman Airport. In Houston, we were perfectly take care of. Also, at the check in counter In Cayman airport we were charged $50 for two checked bags even though we are Mileage Plus customer LW820017. The counter person didn't even call a supervisor to help resolve the problem. We had charged the flight with our old card, which had been compromised and are now using our new card. Totally they could care less. We had no problem checking in our free bags when departing the Houston Airport. I do believe it is time to retrain your Cayman Staff. Thank You

To whom it may concern,
I was due to travel on September 29 at 6:46Am on flight 759. On the 28 the day before I pull my back out. I was admitted in the hospital.for that reason I was not able to get on the plane along with my wife. I submit my hospital paper in hopes that I may use those tickets to travel at a later day with United.
Thank you in advance for your understanding
your loyal customer
Janet Caballero

flight 2342 late because wouldn't let land cicleled Newark NJ 5 times 31 min late then flight 4112 to buffalo left 15 min early leaving my son not getting to buffalo till after 10:30 and his ride waiting after a hourin a half drive to air port not happy with this ty

Lost and Delayed luggage . Flight Confirmation # FKCNW1 Luggage did not arrive in San Francisco at 1:01AM on Aug.1st. We were told it would arrive on the next flight around 9AM. We did not receive any updates until 1:27 PM that luggage was enroute. Called driver who was extremely rude. Would not tell us when he would deliver our luggage. He happened to live in the area we were staying in so he dropped off our luggage last at 10:24PM. There were no updates at all throughout the day. The number I called was automated and stated the "bags had arrived". This message was repeated all day long. No other information was given. We were initially informed that luggage is delivered between 4-6 hours after it lands at the airport. 10:24PM does not fall into that time frame. We spent all day hanging around the house for our luggage since it is a poor neighborhood with lots of crime. Suitcases should not be left unattended all day. It was a waste of a vacation day. Repeated calls to United yield an employee stating that we would get compensated for our troubles. Please respond to this complaint. Thank you

I fly United often, and recently booked a roundtrip ticket [CONFIRMATION #: LDZT5F $385.60] from SMF to ABQ for a meeting on 30 August. The flight from SMF to DEN was late, so I would miss my connection flight from DEN on to ABQ. No additional flights were available at all, so I had to book with another airlines [ which cost me $448.80]. I was refunded the original $385.60 for roundtrip flights by United. However, the agent at SMF ALSO cancelled my 2 August return trip tickets from ABQ back to SMF. So I had to buy two more United tickets to get home [$50 + $448.80]. United's errors cost me a total $947.60, an additional $562.00 from my original $385.60. I feel entitled to a refund of $562.00 from United since it was United's mistakes/errors, not my own. Even a voucher for that amount is only fair. Thank you. Dr. Rouppet

FREE flights for illegals?????? ARE YOU F' ing kidding me???? HOW ABOUT FREE FLIGHTS FOR OUR VETERANS!!!!!!

WE WERE LEAVING FROM PHILADELPHIA AIRPORT AT 630PM JULY24 GOING TO LAX WITH A STOP OVER IN SFO. WE WERE SPOSED TO LAND IN SFO AT 930 AND LEAVE TO LAX AT 1015 AND HAVE A FREIND PICK US UP FROM THE AIRPORT AT 1200.BUT TO OUR DISSAPOINTMENT THINGS WEREN'T AS PLANED. OUR FLIGHT FROM PHILY WAS DELAYED 2 HOURS WITCH MENT THAT WE WERE MISSING OUR FLIGHT IN SFO!! SO UNITED MADE OUR FLIGHT FROM SFO AT 600AM!! SINCE THERE ARE NO FLIGHTS THAT LEAVE SFO FROM 1200AM-6AM WHEN WE LANDED IN SFO AT 12AM THE COSTEMER SERVICE COULDN'T GET US ANAY HOTEL FOR THE NIGHT SO WE HAD TO SLEEP IN THE AIRPORT OVER NIGHT!! AND THIS WAS EXTREMLY STRESSFULL FOR ME AND WAS VERY AGGREVATING.I AM VERY DISSAPOINTED WITH UNITED'S SEVICE AND WILLING TO HELP.I AM EXPECTING TO GET A REFUND FROM THAT LONG AND DISSTRESED TRIP.

I was scheduled to leave Fresno, CA on Flt 5942 at 3:55PM, July 17, 2018. The plane was late arriving in Fresno, which made me late to Denver to catch Flt 5361 to Oklahoma City, OK, departing Den at 7:55PM. I missed my connection and was re-booked on a flight to Houston, departing Denver at 10:25PM. I arrived in Houston sometime after 2:00AM, and had to sleep in the Airport until the next morning which was very difficult because I'm a disabled veteran. I was booked on flight 5444 to Oklahoma city, at 7:40AM July18, 2018. I hadn't eaten anything all day and was not offered some kind of food or voucher for food. I had expected to be home in Oklahoma City in a timely fashion so food would not have been a problem. I noticed other people in Denver at United customer service receiving drinking containers and other accommodations which was not offered to me. I just wanted to let United know this was the worst experience I've had from an Airline carrier in my life. I can honestly say, I don't think I'll use United in the future, no repeat business for United Airlines.
James Carpenter
(405) 401-4680

I was scheduled to leave Fresno, CA, on Flt 5942 at 3:55PM, July 17, 2018. the plane was late arriving in Fresno, which made me late to Denver to catch Flt 5361 to Oklahoma City, OK, departing Den at 7:55PM. I was re-booked on a flight to Houston departing Denver at 10:25 PM. I arrived in Houston sometime after 2:00 AM, and had to sleep in the Airport until the next morning which was very difficult because I'm a disabled veteran. I was booked on flight 5444 to Oklahoma City at 7:40 Am July 18, 2018. I hadn't eaten anything all day and was not offered some kind of voucher for food. I had expected to be at home in Oklahoma City in a timely fashion. Food wouldn't have been a problem if I could have gotten home when I was suppose to. Other people who were displaced on flights received drinking containers and other accommodations. I did not. I just wanted to let United know this was the worst experience I have had from an Airline carrier in my life. I can honestly say, I don't think I'll use United in the future. Again, just wanted to let you know.
James Carpenter (405) 401-4680

1/ TINH TRINH & NHUNG TRINH , We believed our confirmation # CSLTK6 / Tickets # 0162396130656 & 0162396130657 were the regular carry on luggage, when we check in at the ticket machine, the ticket did not come out unless we pay $100.00 for two small luggage size 22-14-9 (round trip baggage fees receipt # 0162603381747 and 0162603876731) after pay the ticket come out.On the tickets show BE-NO CARRY ON also no Gate and Seat number we had the hard time to find out the gate and at the gate we had to wait in the line to see the agent to get the Boarding Pass. WE were very surprise because we did not know why ? (If we know this problem we put all the belonging in to one big bag and pay only $25.00 plus free carry on luggage.So please refund to us $100.00 for baggage fees).Thank you.
2/ Flight # UA 1148 from EWR To LAX on 07-03-2018, The air plane had NO Wi-Fi ( announcement from the Captain) Please compensate for this inconvenience matter. Thank you

1/ TINH TRINH & NHUNG TRINH , We believed our confirmation # CSLTK6 / Tickets # 0162396130656 & 0162396130657 were the regular carry on luggage, when we check in at the ticket machine, the ticket did not come out unless we pay $100.00 for two small luggage size 22-14-9 (round trip baggage fees receipt # 0162603381747 and 0162603876731) after pay the ticket come out.On the tickets show BE-NO CARRY ON also no Gate and Seat number we had the hard time to find out the gate and at the gate we had to wait in the line to see the agent to get the Boarding Pass. WE were very surprise because we did not know why ? (If we know this problem we put all the belonging in to one big bag and pay only $25.00 plus free carry on luggage.So please refund to us $100.00 for baggage fees).Thank you.
2/ Flight # UA 1148 from EWR To LAX on 07-03-2018, The air plane had NO Wi-Fi ( announcement from the Captain) Please compensate for this inconvenience matter. Thank you

To whom it may concern:
I feel that the proper people should be informed of the low quality the united airways representative are providing. My name is Kassey Weaver. I am a single mother who saved money for a year to go on vacation to Hawaii with my 19 month old daughter, and I am extremely unsatisfied with my experience. I was scheduled to fly from South Bend, Indiana airport to Chicago O' Hare at 7:35am on June 30,2018. I arrived in south bend two hours before my flight was scheduled to take off because it was my first time flying with my daughter. We were Informed that they flight was going to be delayed by two hours. being that the flight was 55 mins long on top of a two hour delay, I was already going to my connecting flight from O'hare to Honolulu, Hawaii. I was then informed the flight to Chicago O'hare from South Bend was cancelled. I was offered a $10.00 food voucher, given a voucher for the greyhound bus ride to O'hare, and different flights from Chicago to Honolulu. The flight from o'hare to Honolulu did take off in time but with all this mix up from South Bend I now have another connecting flight which was not the case in my first and original flights. I had to take the grey hound from south bend to Chicago. From Chicago I had to take a flight from O'hare to LAX. From LAX to Honolulu. On top of all that I had carry my daughter though a total of two layovers. Instead of one like I paid EXTRA TO HAVE. I continued to be disappointed with UA. because of an incredibly rude stewardess from Chicago to LAX. She was a young woman of oriental descent and she used foul language and spoke about her sex life the entire flight. She also had a bad attitude because she thought that she was off work that day but in fact she was not. So she pretty much took it out on everyone on the plane.
I did not arrive to Honolulu until 945pm instead of the original time of 218pm. Not only was this a huge innocence, I also lost an entire day of my vacation because of your airline. I also flew UA on my return flight again, I was to fly from Honolulu to Chicago and from Chicago to South Bend. On July 5th 2018 I received an email stating that both of my return flights on July 7th 2018 were cancelled. Upon calling UA representative I was informed that the computer system had a glitch and both flights were currently on schedule. Several hours later, I was informed that my connecting flight from Chicago to South Bend was already delayed 2 hours. I called dot speak to another UA Representative as I was concerned the connecting flight would again be cancelled, I was told there was no piggy- back flight, because UA's sister company doesn't fly to South Bend. I was offered a later flight from Chicago to south bend several hours after arriving in O' Hare. for a 55 min flight, later my original flight was ONCE AGAIN CANCELLED, We were given vouchers for the food once again but not for the grey hound bus. When I tried to purchase a ticket there was no one working so I wasn't able to take the bus. So I had to get off the bus and purchase a rental car to be back to South Bend. I got the cheapest and smallest economy car they had, I had to pay $290.48 for a one way trip. AND UA HAS NOT OFFERED TO MAKE ANY OF THIS RIGHT. Not only did I lose money, vacation time, and sleep but this also affected my 19 month old daughter. I have flown countless time and I've never been more disappointed with an airline. Customer service personnel were rude, not helpful, and short tempered. and these flights were headache after headache. Upon speaking with multiple UA employee I was informed that the UA flight between Chicago O'hare and south bend airport is cancelled more often than its flown. If this has been an ongoing problem, there is not excuse that it has not been fixed. I will be telling all the flyers I know about this experience, and suggest staying away from united Airway flights. I would like a phone call back not an email in regards to how I will get some of my money back and also UA splitting the bill for the rental car.
574-356-6622 PERSONAL CELL NUMBER
KASSEY WEAVER

On June 13, 2018 at apx. 12:40 P.M.after just deplaning from flt.# UA-4927 at Providence, R.I. I fell while attempting to sit on a wheelchair just outside of the aircraft door. I hit my head above my right eye causing a bruise and on my right side causing a break in rib #7. My doctor told me it will be about eight (8) weeks for it to heal. It is painful.
For more and complete details contact me at the above e-mail address or (916) 933-2751.

Al Freitag

I arrived from after a five hour wait at Dallas airport to Chicago Illinois, Monday June 18, 2018 upon arriving I was told my luggage didn't arrive . I filled out a form. on Tuesday I was told that the luggage was ready for pickup. I called and informed them that I was a senior and lived in Indiana. They said we will have it delivered. Wednesday I received a notice that my luggage was on its way. Thursday I received a message that it had been delivered. I called and stated it has not been delivered I'm at home and no one has come. Friday I called and was informed that the luggage was scheduled for delivery on Saturday morning. I expressed my anger and they connected me to a supervisor. Upopn speaking with the supervisor she said the delivery company was going to call me. unbelievable they stated we left your luggage on the side of the house . It rain all day on yesterday, stormed. I looked out and sure enough they had left my luggage outside on the side of the house where a BIG SIGN SAYS do not go up these stairs., I have no way to get it down and it is soaking wet. I was told by the delivery company this is a policy of United - to leave the luggage if no one is home or answers!

SHAME ON UNITED AIRLINES

SHAME ON UNITED

On a 6 day trip to Japan with a stop over in Guam on October 7, 2017. Did not receive our bags when we landed so we filed a claim (File Ref # GUM 16950M) at the United missing bag department in Guam on October 8. Filed a Customer Property Claim Form (Interim) on October 26, 2017 because we did not receive our bags for 4 days. About 12/20/2017, I called the Baggage Resolution Center and they said I had filed a loss claim so I had to resubmit an Interim claim. I do have the original copy which shows that I had submitted an Interim claim. Resubmitted an Interim claim on January 10, 2018. Was told by the claim department that the processing would be done by March 19th but have not gotten any response. All the copies of tickets and baggage claim receipts were submitted with Interim Claim. According to your "Notice of Baggage Liability Limits" , we are entitled to compensation Please let me know what your office has decided. This complaint is for both my wife, Joyce Hashimoto (United Frequent Flyer #CB779266), and myself (United Frequent Flyer #SV020876). Thank you very much.

I am stunned by the stupidity of your flight attendant who required a dog to be put in the overhead baggage space. An unquestionably disgraceful action to take.

You have taken responsibility; however, the flight attendant has not and hides behind a false statement. Please do more than reprimand this employee and terminate her employment with your company. Likewise, other attendants on the flight should be asked why they did not intervene.

This situation makes it impossible to ever fly with your airline again.

We flew AL 1655 back from Cancun 2-10-18. They were late getting there due to a late inbound flight (as emailed from UAL). We got into Chicago late, with the majority of the plane having connections. When we got there we were running through customs when a guy from ??? gave us express tags. Fine, but no one new what do with them. Got down to claim and recheck bags, gal said too bad, you missed your flight, even though there was 20 -25 minutes left. Then the Sh&t show began. The ticket agents claimed weather was the issue and basically F-You..this went all around until they finally gave out some vouchers, after security called, plus mgt. This continued the next day..Rescheduled 3rd flight, no help at counters, ect..Still out another $150 bucks plus my extra day to relax. Hard to find a reason to take UA again. Backs up all the social media goings on the last year.

My sister and I had received a credit in the amount of $125.00 each last April. I called and spoke with your service department to retrieve the certificate numbers to book another flight. They told me that they have no record of this. What is going on? You did send me an email with the certificate numbers last April but (totally my fault) I may have deleted them by accident. I am disappointed that you would keep a record of this for your files. How do I obtain my credit?
Our names are Peggy Strutz and Karen Strutz
flew last April from Phoenix, AZ to Washington DC
My phone number is 480-244-5473
My email address is pegstrutz@yahoo.com
Hopefully you can rectify this situation.
thank you for your prompt attention to this matter.
Peggy Strutz

made reservations #p8r23k many months ago. I was assighned seat 17 d/e from Chicago to san juan. After my wife and I were in our seats two other people came by with the same seats on their boarding pass and the seats on our boarding pass. Solution was to have us gather all our belongings up and move to the back of the plane. I had these seats for months and was already sitting in them so why did I have to move. This was very inconvenient and to the BACK of the plane in undesirable seats. Please explain this action and why I should fly with United again.
Gary Kaufman

My name is Barbara Mendehall Prince, My husband was a pilot for you and had a crash and was killed in the 80s I had two children at the time and was all alone to take care of my young children, until this young gentleman a friend of my husbands decided to marry me and take care of me and my kids. Well im 77 years old and am traveling except I have to pay alot of money to fly because you took away my flying privileges away because I remarried. I think that is very unfair and I will never have my husband back and he worked hard for you and he is in heaven and Ive been flying a different airlines but I don 't know how long I have left so I would like to fly United one more time for my husband. I'm going to maine for a wedding next year so if you can help with the price I would really appreciate it. THANKS AND HOPE YOU CAN HELP

On 10/9/17, I had take a United flight from Akron Ohio(flight UA4716) to Houston TX with a layover in Chicago(flight UA1218). While in Chicago, they informed me that I had to leave my carry on luggage at the end of the walkway so that they can put underneath the plane(cargo) area. When I arrived at Bush airport in Houston, they had informed me that my baggage was still left in Chicago on the walkway and that they never put it on the plane. Unfortunately my car keys were in the bag(baggage #4016 997852). Therefore, I had to take an uber to and from the airport to my home, which cost $45 each way. In addition, I had to take an uber to work that morning costing me another $9. Lastly, I had to pay for an extra night of storage for my vehicle($8) since I couldn't drive it home. I am very upset and would like to be compensated for my inconvenience. It was not fair for me to pay all of these extra fees due to the fact that you left my bags in Chicago airport. Please contact me at 281-235-7213 or nickharvey28@gmail.com

Thank you,

Nicholas Harvey II

THE FLIGHT WAS CANCELLED FROM MIAMI TO NEWARK NEW JERSEY, I ACCEPTED THAT THE PROBLEM I HAVE IS WITH THE AGENTS AT THE TICKET COUNTER TO CHANGE MY FLIGHT. I FELT LIKE THEY DISCRIMINATED AGAINST ME BECAUSE I WAS A BLACK WOMEN
AND THE REASON I SAY THIS IS BECAUSE WHEN I GOT TO THE COUNTER TO CHANGE MY FLIGHT FOR A LATER FLIGHT I WAS TOLD THE NEXT AVAILABLE FLIGHT WAS THE NEXT DAY AT 11:45 I ASK THE AGENT DID HE HAVE ANYTHING EARLIER AND I WAS TOLD NO.
SO I GOT OUT OF LINE AND THE CUSTOMER BEHIND ME TOLD ME SHE WAS GIVEN 9:45 PM THE SAME NIGHT. I WAS VERY UPSET WHEN I HEARD THAT SO I GOT IN ANOTHER LINE THEN THEY TOLE ME THE COULD GIVE ME A FLIGHT THE NEXT DAY AT 7:30AM THE NEXT MORNING, I SAID OKAY THE AGENT TOOK ALONG TIME PROCESSING WHILE SHE WAS SPEAKING SPANISH TO HER CO WORKER AN THEN SHE TELLS ME THATS ALREADY BOOKED AND THE NEXT FLIGHT OUT WOULD BE 3:00 PM THE NEXT DAY. I TOLD HER I COULD NOT WAIT THAT LONG BECAUSE I WAS A DIABETED AND NEEDED MORE MEDICINE THEN ALL OF A SUDDEN THE 7:30 AM FLIGHT WAS AVAILIBLE. I FELT LIKE THEY WERE HOLDING CERTAIN FLIGHT FOR CERTAIN PEOPLE. I WAS VERY DISAPOINTED WITH THIS SERVICE. I HAVE FLOWN WITH UNITED SERVERAL TIMES.

while my flt mileage from newark nj to denver was 1604 miles each way ie 3208 times 2 tickets=6416 miles ,i only received 595 miles per ticket=1190 total miles. im told by united that i am only entitled to this amount based on the cost of the ticket not the miles actually flown.i have been saving my points for a trip to europe for my wife and i and i am very displeased with this policy. was i wrong to believe that your mileage plus program does not mean the miles traveled???? I drove from pa. to newark just to get a united flt. i believe i should be awarded the difference between the 6416 mileage indicated on my itinerary and the 1190 issued me. if this is your policy, their are many other airlines to choose from. i have only chosen united over other carriers and now that i am retired and have time to travel i would hate to change now.please advise as soon as possible as to the disposition of this matter

cc newark star ledger
r phil. inquirer.

After my inbound flight (UA1821) (with United) was reschedule to the next because of extra time necessary for check-in to confirm by agent that I am indeed allowed to travel with my french passport despite an original booking with my Canadian one, I was told very nicely by agent that everything was ok with my return ticket... yet when I went to the Air Canada check-in counter over 2hrs prior my return flight (AC176) I was told that their system was showing my return suspended by United and to call United as they owned the ticket...which I did and was told to go to United check-in....which I did to find it deserted...by the time someone showed-up I had missed my flight....to be told that United system had no trace of my booking or even of me flying with United the night before and that's why my return-flight was suspended...the reason being that the booking was made via Orbits and that United had no access to any of the data...therefore, I was to called Orbits. Yet, Orbits confirmed what Air Canada told me, that the ticket was own and canceled by United and after spending 2hrs with Orbits, I was told that without explanation or apology United had just booked me for the next day to arrive 7 hours later than original booking....no compensation, food or hotel was offered when asked.

on august 10th I had a international flight to India which had to be changed cause of a problem with the visa...we were told no additional fees cause of the problem I had incurred...then I was told there was an additional fee of $1056.00 cause of the ticket change... the agent I talked with said when I returned to the states to call ya cause the $700.00 of the $1056.00 would be refunded...however when I called them today they tell me no u can not get anything back...the agent lied to me...ya need to teach your agents to be honest.... using United Airlines I will never use...and I will make sure this is well known...this is not how u run a business.!!!