Contact Verizon Corporate

Verizon is trying to charge me for a device that I was never told to return. When I contacted customer service they tried telling me they sent a text. However when the order was placed it was never told to me. Now Verizon is refusing to do anything. I need to contact Coroprate

Went in to get an upgrade on our phone, got our phone, and that is when it all started. They said our phone was damaged and will not give us our credit that is owed. They inspected it at the store and said it was fine, then shipped it to corporate, who said it was damaged. The managers at the store can't make any decisions, and now our monthly bill of 190.00 has become outrageous. I paid $804.00 on December 21st to get my phone turned backed on. They said I had not paid my bill but that is not true had paid twice in October. I had to use a neighbors phone to call in, because the agents at the Verizon store said they could not help me any more. I have been fighting this for four months now. Have probably spent a minimum of 15 hours in the Steamboat Springs store, to have nothing solved. I try and get someone to help, but the only people you can reach have been outsourced overseas, and all they want is for you to pay your bill and money. I have been with Verizon for 20 years, always paid my bill, always been treated with respect, but not now. Had to file a online complaint because I can't reach anybody on a customer service line. Finally walked out of the store today feeling so defeated and down. I am going to switch to T-mobile where they can actually make decisions in the store. If someone who reads this actually cares could reach out to me that would be great. My name is Matthew Coop, I have a business account, and like I said earlier have been fighting this dispute for four months. There should be numerous documentation but nobody seems to care anymore about the small business owner. I am truly disappointed in Verizon and their employees, they told me today they could not help me anymore. I don't know what else to say, but I hope someone will respond to me, because this is just a little dose of what I have actually been through in the last four months.

I had phone service through straight talk. I transferred my phone number from straight talk to At&t. After changing the phone number the phone's IMEI was blacklisted and now I cannot get the phone to work

To Management tea,
I am a loyalty customer for over 22 years with verizone wireless. resently changed plans to pay as you go plan o October 20,2023. Was promises a free cell phone. today I have been told by that department this new plan I moved to does not come with the teacher promotion that was said to me by this person. three times today, this was said by the person whom I contacted today no such thing! This person as she was spelling out words referenence M as Monkey! My original cell is turned off

Sold me a phone with someone else's number: Charles Schwab suspicious activity. Someone's healthcare information. Cannot use Amazon due to canceled (number) which is the number I was given. Took to Walmart Kiosk (no help 3rd party). Took to service desk of Walmart (no help 3rd party, manager gone for a week), took to Verizon Store (cannot change number but can take my money for new plan).

I will not ever buy or use another Verizon Product because you use Henkles and McCoy for fiber optics. They are a corrupt company that abuses employees with non-stop 12 hr shifts and then fires them for getting ill. What a bunch of hacks you have associated yourself with. I will boycott you. I have boycotted McDonald's for 40 yrs. Your on the list for bad publicity. But like most corporations you don't even care as long you make disgusting amounts of money. Just as corrupt system and your part of it. You wont get any more of my money. ..I.

I am a prepaid customer my # is 732-882-3050 today is July 11, 2019. I paid for my service in advance and since I’m Canadian wasn’t told that my phone is no longer able to be used do to its 4g . I was told to go to the store and they would give me the remaining bal in cash which is $42.41. I called several time getting the run around today I called at 10:00 was place on hold for 1 1/2 hr then the call drop no one called me back I call back again and held another 1 hr again the call drop again. I was told that they mail the check out on July 4th. Which wasn’t the case I was told I was being transferred to a supervisor which I wasn’t. I’m due to add money on the acct on July 31, 2019 I am extemely disappointed with the service that I have received in the pass 1 1/2 month. I would like someone to get a hold of me asap@ 1-905-931-5363. In regards to this matter. I have attempted to contact Customer service again and I’m unable to get through the line . I would like to get this issue resolve once in for all please and thank you.

Was getting the run around, asked to speak to a supervisor and when she came online she was extremely rude. I told her how we were having an issue with WiFi calling getting turned on and that having to call each time was a pain, but with ATT you didn’t have to do so. She stated that she is an ATT customer and that I was lying. That was only the beginning.
Her name is Cayley and her employee #1094816

I had 4 phones for 7 days and sent them back because the sales rep lied to us about paying for early termination fees for our current company and also never had the phones ported over. Now, after 6 months, Verizon is trying to collect almost $600.00 for 'restocking' fees. I had talked to a customer service rep just before I sent the phones back and she assured me that due to my poor experience there would be no fees and Verizon also refunded my credit card $200.00 for the fee's that the sales rep charged us. So, I'm fighting with a collection agency over this extremely poor sales tactic and crooked sales rep. They lost a customer for life and I'll tell everyone I know about my experience with them.

Brian Whitman manager of the Fairview Park store was incredibly rude & threatened to kick me out after I waited for help while him & another employee were standing around found nothing- the 2 females were the only 1’s working while the men stood around. I had Madeline who helped me(she was waiting on 2-3 ppl at 1 time) as Brian wanted her to wait on another person while she was helping us. As of course he & his buddy were looking at their phone & texting(or whatever). Madeline was AWESOME!! Thanks Maddie! Brian Whitman & his co worker should b FIRED!! It was absolutely ridiculous!!!!

I have been a Verizon customer for over 15 years. For weeks I have been trying to resolve an issue with one of my phones. I have been on the phone and the computer for countless hours and even more days. The phone is malfunctioning and I want it replaced. I have insurance.Verizon tells me it is an Apple problem. Apple tells me it is a Verizon problem.No one will resolve the problem. I have done everything I have been asked to do. I was told to ask Verizon for a copy of the original purchase agreement. I asked. I was told it was in the warehouse and could not be emailed. it would have to be sent by regular mail and would take 5-7 business days. This was 2 weeks ago.It should not be this difficult to get the phone replaced. I am very tired of getting the run around. Verizon just keeps passing around my problem from one person to the next. I am very tired of this run around. Verizon does not stand by what they say. Why can Verizon not get with Apple and get my phone replaced. I need a dependable phone. Treatment like this sometimes makes it very difficult to stay with Verizon.

I spoke to a VZ agent on May 24th, regarding lowering my bill. I have been a loyal customer for over 17 years. I had to end the call, as I got a customer in the store, Kimberly, promised me she would call me back at 6:30pm on the 24th. She never called back! I had paid my May, bill on May 24th, for $162. I called back on the 25th, spoke to another agent his name was (Patrick) I explained that I had spoken to Kim, and to please read them as she recommended I pay off my Iphone 7 at $74.00. Patrick, kept placing me on hold and got the sense he really didn't know what he was doing! Well, to my surprise he didn't! Instead of paying off my iphone 7, he paid off my iwatch at $397.44. He never reiterated to me at anytime, that what he was paying off! I then received a text from my bank, stating my card had just been charged $397.44 from VZ. WHAT?? I called back spoke to another agent who said I would not get my money back for 7-10 days! That was on the 25th, today is June 3rd, and after speaking with several other agents they are telling me another 7-10 to get my $$ back! This is unexceptionable, this is one of the most stressful experiences I had ever encountered!! Please HELP I want me money back, due to an incompetent VZ agent!!

I spilt a little coffee on my fairly new Samsung galaxy..I took it to a verizon..they did nothing..just wanted me to get a new phone...absolute Terrible customer service...$$$$$...were not helpful at all...I will not go back....have had numerous poor quality service in Manchester nh...

I AM 90 YEARS OLD VETERAN YOU HAVE CHARGED ME FOR 411 LOCAL ASSISTANCE CALLS I DO NOT MAKE AND NOW YOU CHARGED ME LATE FEES I FILED A COMPLAINT WITH PA ATTORNEY GENERAL. I AM ON LIMITED BUDGET AND YOU ADDED ADDITIONAL 411 CALLS AND ADDITIONAL CALLS ON ME I DID NOT MAKE.
PLEASE CALL ME AT 412-422-3890

ARNOLD SCHWARTZ
52 GARETTA STREET
RIVERVIEW APARTMENTS 615B
PITTSBURGH, PA 15217
412-422-3890
VERIZON ACCOUNT NUMBER
250-064-946-0001-66

I went in the store in Archbold, Oh. to see about a tablet, the clerk (Marisa)she told me my phone would be obsolete, she showed me a free phone, so I took both tablet and phone. being 87 I could not get the hang of the tablet so I returned it. gave her $75.+tax for both. she had everything totaled together.I was not told everything about the phone, I wanted the same plan as I had, only text no internet. failed to tell me had to have internet on it. or that was to pay for 24 mos and would be credited $6.00 per mo. I have talked to two people on chat,about this, they have been very helpful,but my problem is all the money I am paying out. $140+ first mo, 86+ next mo , not sure what the rest will be. the old plan isn't available any more which was $29. senior. I am very upset I was not told all of these, I asked to return the phone, no it has been over 14 days and $50. I think the clerk should be a little more understanding and explain more what it all intails.

my son spoke with a financial services rep. she told him just because you have a payment set up on the account that does not secure your services.
We have never had our phones turned off we have always paid the bill and for her to threaten him like she did was un called for. We will be porting out our numbers this year. Why would you speak to a customer that way it makes no sense. Now I understand why customers say they hate Verizon.

I have been verizon cell phone customer for years. I was have trouble with my phone so I went in to a store and they said if I wait a month I could get a free phone . So I waited and when I went back no free phone but I could get a tablet. I thought it was free but it was not. Any way I keew after this contract was up I was going with at& t cause there who I have my direct TV home service with. I wanted to lower my bill .
I was not using my tablet in march of 2018 it was to be turned off. I went in to the Verizon store at shelby high Worthington ohio, my contrack was not up till may but they would turn off the tablet to lower my bill ...I found out later. that was not done. And when I called to find out why it was not done they said they changed system and can't get to the notes. But in November of 2018 . I called and and canceled all services . And went with at&t. They should have turn every thing off and cancel my payment coming out of my bank account. They did not . So I called again stop my withdraws and they still did not disconnect the tablet after 3 request and sent me a bill .and I call ask for a manager to call me or sent me a email . I wanted to know why my service was not stopped at my request in November but no manager called. I was up set I got another notice and bill that my service was discontinued do to no payment. I was not a customer since November. There were payment after nov. that were taken out of my account and they still. Want 57$ .I got a collection call at my mother funeral.

Wasting my time and loyalty

Do all Verizon management material lack a sense of humanity and compassion to the extent that this action indicates? https://www.dailymail.co.uk/news/article-6842663/Verizon-suspends-worker... As an individual, that person should have great shame. As a company that supports such an individual - verizon's community relations suck and their tactics need to be reexamined.

I recently inquired if Verizon could lower my business phone expense as I am nearing retirement and only in the office 10-12 hours a week. The representative suggested that I combine my separate phone and fax lines into one line with distinctive ting applied to the fax. I agreed andbthis change became effective 3/1/19. Last week I realized that incoming phone calls were being touted to yhebfax line and the caller heard a fax tone when the call picked up. They could not leave a message on my Verizon voice mail. If the phone was answered the person answering would hear the fax tone. My complaint is not that this happened but there was no resolution . I spent hours on the phone with customer service and tech support. Everyone had a different suggestion for how to address this. All were tried and none worked.

Yesterday I left a message with corporate and s representative named Jeremy called me today. He suggested finding out if my fax machine had a ring leader and, if so, activating it. I will look into this but I’m not optimistic as I have been through several ineffective fax adjustment suggestions provided by customer service this week. And, incidentally, wouldn't you expect the sales person who arranged this change to have inquired about my fax capabilities if there were pre-conditions that had to be in place for the proposed arrangement to work? This was just another suggestion among the many that I have received from tech support. I did not perceive Jeremy to be acknowledging the existence of s problem. Moreover, there was no ownership of Verizon’s negligence in failing to provide appropriate instruction to a customer purchasing new service. (I was instructed only to connect the phone jacks to a single line. After this was done there were no attempts to assure that this was working. I got the idea from Jrremy that’ it was acceptable for a Verizon customer to have faulty service. In this case a mental health office could not receive phone calls for nearly a month.

I appreciate corporate returning my call so promptly. The message conveyed, however, only served to substantiate Verizon’s reputation for having extremely poor customer service.

I planned on changing f I m ATT to Verizon. The Jacksonville Texas store was the worse Customer service I have experienced anytime. My phone is a very important part of my life as my wife has metastatic breast cancer and having a phone is a lifeline for us to connect with each other to doctors to pharmacies to friends and families . My other carrier is having really bad connection at my house and my wife is done Verizon a long time so I thought I would do it so I went to the Jacksonville Texas store last Friday I believe that was the 15th and order a phone I believe it was an excess I was going to get their complete plan is like $100 a month and pay for the phone $24 they told me to be there Monday Tuesday at the latest . I have to say when I showed up it seemed like a high school cafeteria or younger kids I understand that but they were all just joking around they didn’t greet me I had it was like pulling teeth just to get attention fine young man I don’t know his name he look like he was kind of running things he talked with me about a plan and I ordered the phone and the plan I was told most likely Monday it would arrive possibly Tuesday .

II called Monday and they said it hadn’t arrived yet maybe later that day or possibly tomorrow which is today Tuesday so I went into town today at 1:12 young man came and looked it up and couldn’t find it call people and was told that it had not been ordered yet due to some mistake down the pathway . honestly I have serious doubts it was ever ordered I am going to try to see if Sprint has a program I have to go back to Verizon I have no faith in you whatsoever but I do know you have better coverage than AT&T so I guess you have a hostage I’d be even surprised if you respond to this message based on my experience so far .

I am truly sorry about my tone because I have a question man I do not like to have anger like I’m feeling right now but this was an absolute or an experience you want to talk to you be my name is John Obrien at 408-421-2654

Cale Hensley which identifies as the store manager is about a rude nasty mouth jerk. Walked thru the door and my husband was on a walker and he stood as my husband struggled to get in. When we finally got in he asked what we “wanted” and when he was told we were there to open an account with our company he was rude once again in saying “well that’s what we do I guess” fortunately a young lady walked up and helped us. As she was helping an elderly lady cane in and he was not only rude with her from the beginning, he starting accusing her of blaming them for her phone being old. WHICH SHE DID NOT, we heard the whole conversation. He DOES NOT NEED TO BE A MANAGER. Lastly to really top things off he was walking around talking about other customers that had been in and made a remark of “ he was glad she had everything nicely shaved so it didn’t hang out to be seen” there is no call in this at all and it was horrible experience from the beginning. The young lady that did help was great though and I appreciate her!!!

We were without land line service for 25 days (from Feb. 7th to March 3rd). We made several calls from our cell phone waiting 10 to 15 minutes each time only to be told the service would be back on by 8pm that day or the next day (which never happened until March 4th). We always pay our bill early when we receive it and had relayed that to the Verizon rep. we talked to. We expected to receive either a check for the days out of service (approx. $33) or credit on our March bill but got neither. We have been with Verizon for 20 years and it appears that it is time for a change.

I’ve been a Verizon customer for over 15 years, same phone number. This company has horrible customer service and their in store reps outright lie. I went into a local Verizon store to see about getting wireless internet access. The guy at the counter says to me, ”We can provide you with internet access for $20.00 per month".

They actually charged me $150 for the supposedly $20.00 per month for 15 days usage a month. The store employee flat out lied to me, he must work on commission. Other companies have MUCH better and honest representatives. Stay away from Verizon.

The sales rep assured me that the amount he quoted was all I would have to pay: no hidden fees. I told him my bottom line, and he stated that I would NOT be charged more than the $20.00 per month that he quoted me. Then January rolled around, and my bill was over four times it was supposed to be. Hours of trying to “review my bill” wasn’t helpful and trying to find anyone at Verizon to help me was a waste of time, so I went down to my local Verizon Wireless store and spoke to the “Store Manager, Justin”.

When you call to complain and or go to one of their store locations, these idiots can’t seem to do anything. How is that for “Service”. When I told him to cancel my service and account, he said that he couldn’t. How is that for customer service, the store manager can’t cancel your account and or service.

I have discontinued my service due to rates increasing. I received a bill for a credit if 49.54 . Do they send me a check since I am no longer a customer? Acct# 960-631-745-0001-19.

Thank you

Deb Reisman

I subscribe with Verizon/FIOS for the "Triple Play Package" including TV, internet, and telephone. I have the Premier package which includes the major network channels. I was told by the Verizon installer that I would be able to stream TV programs to my laptop, but that has proven to be false. Many of the networks that I attempt to connect with will not stream programming I chatted with a Verizon technical support agent and gave her access to my screen online, but she could not help.

I never had this problem with Comcast.

In November, I called to reduce my bill as I am 86 on a limited income.
I have an offer from Comcast for the same service as Verizon for $79.99 a month.
My order Number MD11428878566 dated November 27, 2018 indicated that my
monthly bill would be $158.03. As part of the change, I agreed to drop a number
of channels including ESPN. My bill has not changed. Unfortunately, I have direct
billing and therefore have no way to stop your continuing charging me $228.07 per
month. I have called your office several time. I keep being transferred to various
supervisors. After one hour, without getting anything resolved and being placed on
hold because no one seems to be able to solve the problem, I am disconnected.
Tomorrow, I am going to the Comcast office to change my service.
Richard W. Krimm
richardkrimm@verizon.net
Telephone: 410-757-7017

My Dad passed away in July and his account was supposed to have been cancelled and a new account set up for my mom, instead they begin to double bill her and when I called about it I continued to get a run around. this has been going on since Aug. 1 it is now Dec. 26 and the accounts are messed up still. Finally in Nove. I got my dad's account officially closed which actually was the same account, The over payments were suppose to have been applied to my mom's account; that did not happen instead a check was which cannot be cashed was sent to my dad for the amount of mom's over payments which were made because she was told they were owed plus even one bill there was a notice that it would be sent to the collection agency. We are at loss as to what to do. Only one supervisor ever followed through and even that seems to have gone a missed. I have never dealt with a company this disorganized. I hope if this ever gets resolved I never do again. This whole messy situation has stressed my mother and myself out more then I can even express not to mention the hours I have spent trying resolve an error made by a representative when everything was first initiated. I personally am glad I am with Comcast and not Verizon, if this is how loyal customers like my parents have been are treated.

on Friday Dec 21st while walking out of a store of a shopping mall in Lodi New Jersey I encounter my self in front of one of your speeding trucks that nearly hit me and when I gesture to the driver to slow down , he lower his driver window and his exact words were f**k you. the time was 1445hrs and the # on his truck was 121340127 .42Y.New Jersey plate # XASA88. your driver are reckless and should be retrain on driving laws , parking areas are to be driving at between 5 and 10 miles an hour and not at 35 .

I helped my daughter order a phone online sales chat they told 141 would be taken out of her account on Sunday the 2nd of dec I asked several times and was told the same thing. On Monday the 3rd she checked her bank to find 280 was taken out. I called Verizon told them what happened they canceled the order for us and contacted ups. I was told when tracking number sent the money would be put back. I called back on 6th to find out that was not happening until the was received the phone and was told phone was on its way to Verizon warehouse but they would not get until the 11th and the money would be put back in her account on the 13 or 14. How can it take 2 days to ship a phone to the house but a week to for Verizon to receive back when it was stopped in the middle of transit. We did not even approve the 280 to be taken out. We asked several time to have the money put back it is xmas money for her kids. But we are told you are going by policy but that is not true when you agee to one amount then another is taken out. That is not even legal. My daughter and I have been fighting every since this happened I hope you all are happy with yourself. I was hoping for all of this you would put the money back in her account by Monday but nope I was told. So now our family is not getting along and her kids layway was sent back. I am hope you have not christmas with your family but our family wont.
Thank you
Tina Litts

I cancelled an account #151-398-100-0001-78 back in May. I received another bill in June for $43.00+43.00 so I called customer service to find out why and they said I owed for may phone service so I tried to explain to them that the phone line was for high speed internet only that I never had a phone and the internet was cancelled on may 18 so after a long conversation I was told I just owed for may and not to worry about June that the account was canceled. So I paid the $43.00 for may that was received by Verizon on June 15.After seeing that on my bank statement I realized that Verizon owed me 24 days from may 18 to June 12 because of the cancellation on may 18.So I called customer service and after a long conversation they agreed Verizon owed me $35.83 which showed up on another bill I received on July 12 as follows $43.00+ -$35.83=$7.17 due. Not believing what was happening I called customer service again and after a long argument they agreed I owed nothing and was assured the account was canceled. However on July 25 I received another bill with a different account number #000961500213-74Y saying I owed $89.50 past due. At this point I'm getting frustrated Customer service basically blamed it on accounting. On Aug.12 I get another bill on the previous account number #151-398- 100-0001-78 for $7.17 past due, I called again and same answer. I get another bill on Aug. 25 on account number #000961500213-74Y saying I owed $89.50 past due the same as July 25. I called again and same answer but was assured again account was cancelled. On September 25 get another bill on account #000961500213-74Y saying I owed nothing $.00. I did not get anything for October. I thought it was over and done with. However on November 12 I get another statement on account #151-398-100-0001-78 showing -$102.99+$.00= -102.99. I call again and was told same thing that accounting was to blame, and after asking about the account still being active was told my name would always be associated with that account. I argued that it was canceled back in May and still active, but as usual it was blamed on accounting and they would not let me talk with accounting adding to my frustration, but they said it will be taken care of, but I told them that was the same thing I was told in September, August, July, June, and May.

Horrible customer service. You have to beg to be put on a list to be seen with your problem. Reps finish with their client to the back of the store. Then you wait a long time for them to come back from the back to attend to their next customer. It’s shocking how bad and inefficient the reps are.

I just want to set up the new router I ordered. I followed instructions but it did not work. I have been trying to talk to someone at Verizon, but the customer service department puts you on hold for hours. If you ask for a call back you get one hours later and no one is on the phone. If you hold and wait - as I am doing now - it takes hours. Do you really call this customer service?

I am now angry and hate Verizon. I did cancel my wireless (hours waiting) Ordering a new router took hours.

You treat your customers like dirt.

My suggestion - expand your customer service department.

i ve had i
1g of data speed since july 3 2018.contacted verizon 5 times .they keep telling me it will be fixed shortly.im not the only one having this problem.i want to know what is going to be done.middlebrook,va.

Internet hacked aroud July 19th -have been on telephone for over 4 hour on Fri, Sat, Sun-according to MsAfee-VERIzon
ha cancelled my security …..Techs are rude say they sent messages to cell Phone-do not use cell except for emer-
call backs never occur-mc afee techs much more courteous.I am retiree o Bell Atlantic/Verizon-spent many years in
customer service- please help>>>>>>> Telephone # 609 654 0770 will be at orthopedic surgeons until 1pm
- Worried about bank info being Hacked.

Thank You

my bill for internet use, use to be 42.48 per month.then it went up to 53.97 per month with a new contract bringing my total.too 93.84 they told me I had to have a new contract as my term ran out the fee was 34.50.i asked the first contact from Verizon to waive the fee she agreed.so I paid the 53.97.then I recive an email that I now owe 93.84 with late fees connected because I did not pay the fee of 34.50.so I called again.and they claim it can't be done.so in turn I was lied to.if the fee is not refunded to me.i told them before my contract runs out in 6/21/2020 i'll find another company perhaps At&t or someone else.which I will.and you will lose a good client being me over $34.50.its up to Verizon.

On July 17, 2018, I applied online for cell phone services with a sales representative for my son Anje' Shaw. She checked his credit said it was OK and that he would not be charged an upfront fee, but rather pay $75 in state taxes. We decided to go to the Verizon store instead of ordering online. He verified his identity, by presenting his ID and social security card. While at the store, he learned that his application had been placed on hold and the transaction could not be completed. We returned home and called Verizon. He learned that his application was on hold due to suspicion of fraud. He had to call several times prior to receiving an answer. Also, he had to wait on hold for a long time before anyone answered. He was than told that he had to wait for 48 hours for his application to be released.

He called back on July 20, 2018, as directed and was told that he had to verify his identity although he had shown proof of his identity at a local Verizon, he was required to submit documentation, i.e., proof of a mortgage, a utility bill, drivers license and social security card. He informed the representative that he lived with us, his parents, and the mortgage and utilities were our responsibility. He requested whether he could show his ID and social security number. He was told that it had to be all of the requested info prior to release of the hold status on his application.

He said that's OK and disconnected the call. I have never known for any of the above mentioned documents to be a requirement in obtaining cell phone services. My experiences with Verizon was never of a suspicion of fraud. I and other customers were required to show our IDs and say our social security numbers. My son is a young Black man, and I believe race was a factor in his treatment by Verizon representatives' suspicion of fraud.

Please investigate the matter and notify me of the outcome. I can be reached at (810) 922-2308.

I have sent a complaint before regarding someone setting up our online account and changing the information so we cannot get online to our account. This has not been corrected. The idiots have the account still blocked so we cannot retrieve our account. Someone needs to call me back ASAP regarding this issue or we are closing our account at Verizon! This has gone on to long and no one from the corporate office is taking this security issue breach serious. My next move is to send a letter to my Congressman for support in this matter.

I called today at 11:07pm at 1800-922-0204. Some lady named Mahoney or something like that she spoke to fast answer the line and said what is your name? I said Olga Diaz-Aranda she stood quiet and then said again what is your name again I said Olga Diaz-Aranda after seconds she said what is your number I said 708-328-1718 she said is not coming up. I said 708-328-1718. she repeat a different number with a 6 I said there is no 6 I said 708-328-1718 I repeated like if I was talking to a preschool. She said was is you password. I said 0805. Then she said your balance is so and so. I said that is not what I am calling for? I know what my balance is. She not even asked me what can I help you with? What time of workers do you have working for Verizon? She is so slow and not just she couldn't find me in the system, she never asked the reason for my call. I need a better representative who know what they are doing to call me tomorrow morning after 10:00am.

Why does my internet service slow down on weekends. I pay for a download/upload speed that is not available every weekend. Please explain!

ON MY LATEST BILL I WAS CHARGED ABOUT SEVEN DOLLARS FOR CALLS I DID NOT MAKE AND DID NOT REQUEST ANY ASSISTANCE > TODAY I PAID MY LATEST BILL BECAUSE I FEARED VERIZON WILL CEASE SERVICE AS THEY HAVE DONE IN THE PAST!!!MY PHONE NUMBER IS FOUR SIX SEVEN TEN NINETY SIX

I called Verizon to get internet phone and tv the sales person told me that I have Fios I do not have Fios the salesman then told me that with Directv I would get NFL ticket free I did not with the package I ordered I was also told that I would receive a $100 debut card witch I did not that is 3 lies in 1 conversation in the next 3 days I spent no less than 8 hours with customer service because the DSL never worked right so completely disappointed I sent back all the equipment they sent me I never used the services the phone was local calls only witch I was never told I couldn’t call outside local so I never used any services I did not feel that I should pay for anything sense I was lied to 3 or 4 times so now they have ruined my credit over a $74 bill it is very clear I didn’t have the services I wanted because I was lied to just to get me to sign up and talk my money but if I didn’t get any of the service I ordered why ruin my credit I was the one that was lied to
Sincerely
Jeffrey Long

We have had Verizon phone and internet service for years and years. We live on Emrey Lane, Spring City, PA. East Vincent Township. Over the last 7-10 years we have had many many many problems with our internet service. Not only is it unbelievably slow, (less than 1), but also is very sporadic. Over the last year, we are even starting to have problems with our phone. Repairmen have been at our address and that of our neighbors many times and have told us it is because we are still on copper line and it is deteriorating. (we've been here since 1984). There is FIOS on Hill Church Road, but not down our road.

PLEASE HELP. A very helpful repairman here during the summer said he had put us on fast track because of our numerous numerous problems. It is nothing to lose internet several times per day. The repairmen at my neighbor's house today said they put in a work order because the wires in the box were so bad they cannot assure us of phone service or connectivity. 3 households out of 4 on our street are senior citizens and we need reliable service. I also earn my living using the internet from my home, typing medical records, which only compounds my problems.

We need help!!!!

I have my cell phone service from Verizon but am thinking of switching to another service solely because Verizon spams me at least three times a day with unwanted phone calls, trying to up-sell me. This is the worst form of spam and is sufficiently annoying that I may be forced to switch cell phone service to another provider .

As the owner of Yahoo, I am curious as to what Verizon is doing about getting Yahoo email back-up and running. I have not been able to login for several days to check my mail and it is very frustrating. I did not change my password; I have tried re-establishing by going to help and following all the instructions to no avail. I had to sign-up with another email vendor, but there is important information that I saved in my Yahoo account.

hello I have been with Verizon since my first phone years ago. My main residence is in whitelake mi. but have another in westbranch mi. at the westbranch place out by clearlake in foster township we could get wireless to connect to weather internet and so forth. around april of this year that ceased phone calls are ok sent a text is ok but wont send if you add a photo . you cannot connect to any apps or receive any of your e mails this has happen to all in the area and they have complained also. I am not asking for something we didn't have as up until around april all that was available . called in april or may was given a complaint number said it would be checked into. still no service.

Want to cancel the contract on my tablet. Contract is up on 9/22/17. I am told that I have to wait until 9/22/17 exactly to cancel or incur a hefty cancellation fee. What if it is not possible to reach you on 9/22? There are two major hurricanes coming up the coast, I may have to evacuate. I am 71 years old O may be sick or have an accident. Why can't I cancel today effective on 9/22? This is reminiscent of the old book club scams. They are illegal and I am quite sure that this is also.
Nancy Reynolds

My service went out on sunday called for a tech to come to my home and fix the problem. I was told because my service was needed for medical
reason that someone would call Monday between 8 am and 11 am. No one called so at 10 am I called again and was told someone would get in touch with me by 2pm. At 2:30 I called again and asked to speak to super viser at this time I was promised that someone would call by 5pm .
after 5 I called again and talked to don McIntyre who had me speak to Scott fisher. it was now explained to me that it was to late to get someone
to my house. 6 times I was lied to, they knew at 10 am I was not going to get any help. Scott aplogised several time he said Tuesday he would try to get someone out. Is this the way Verizon treats its customers, with lies and false promises. I waited all day and never once did I get a phone call !!
my account # is 7248631768322.

I just got off the phone with Verizon Fios Customer Service Department. I am very upset over the early termination fee that they are trying to charge me. I have been using them for a long time. I do not recall ever agreeing to a 2 year contract. I am thoroughly disgusted with this company. I will never use this company again!