Contact Lowes Corporate

On Feb. 10,2024 my wife and I went to the Lowes Store Nitro Market Place Cross Lanes WV 25313. We purchased a Fridgidare refrigerator and also the three year protection plan, at a cost of $1231.72. We were told it would be deleveried on Tuesday Feb.13, 2023 which it was. It was plugged up and ran all night and never got cold. We went to the Nitro store the next morning Wed. Feb.14, 2024 and explained the problem to a Manager named Mike, he said the they would get another refrigerator to replace it on Friday Feb. 16, 2024 and bring it to our house on Sat. Feb.17, 2024 and pick up the one that didn't work. We explained to him we were living out of coolers and three children and need something sooner. There are two other Lowes stores withing 50 miles of us and he made no attempt to contact them. He wasn't interested in out problem and kept saying we didn't wait long enough for it to get cold and acted like the whole thing was our fault. We waited till Saturday and the truck came to pick up the one didn't work, but didn't bring us a new one, when we called the store they said they had to have the old one before the could give us credit for it, I told that was not what we were told and the guys who came had the one that didn't work on the truck. They also said it would be Tuesday or Wednesday of the next week before the could bring another one. So we told them to cancel the sale and give us credit back on my card, which is another problem it took them a week to do this because the had no record of the broken one being returned. We purchased another refrigerator at another place. I work for U Haul and I purchase alot from Lowes and I have a Lowes American Express card with a $17,000 credit limit which I am going to stop using and we buying what I need for the company somewhere else. I can see why you have such a low experience rating with managers like Mike. The person we dealt with when we bought the refrigerator was very helpful and so were the men who delivered it. But you have a problem with store Managers. I don't really expect this complaint to go anywhere, but I can assure you I can tell other people about your poor service. I have the receipt if you need it.

My family needed a new refrigerator due to the fact that our current one needed replacing (purchased at LOWES). We ordered and paid for it on NOVEMBER 11, 2023 and were told it would be delivered on NOVEMBER 22, 2023. On NOVEMBER 21, 2023 I spoke with the delivery company
and was told it would be delivered on DECEMBER 20,2023. I will have made 2 payments (which includes the extended warranty) and will not even have had the use of the item. WE HAVE HAD TO THROW AWAY OVER $200 IN FOOD THAT HAS GONE BAD AND EVERYDAY THERE IS THE CHANCE THAT ONE OF US COULD CONTRACT FOOD POISONING. SHOULD THAT HAPPEN LEGAL ACTION WILL BE FORTHCOMING.
The store this item was purchased at was informed immediately. I HAVEN'T HEARD FROM THEM SINCE. They should remove the charge from my LOWES account and deliver it free of charge. i will never recommend lowes again.

I ordered a hot water heater in August waited till october 18 finally was contacted. Went october 19 to pickup it was the wrong one. Really I waited 45 day for nothing. So now I want my credit card credited back and the reordered canceled. I'll never set foot in another lowes store. That's a promise disgusted with your poorly run business.

Hello. On 9-12-23 I placed a large order of 105 bags of concrete and 46 bags of gravel for delivery. The next available date was for 9-20 23, so I accepted. I took the day of work to receive the delivery as I need to move it all by hand into my back yard. on the morning of the scheduled delivery I got an Email stating a change of delivery date, to 9-22-23. I have called 3 different stores in my area and now have been on hold for23 minutes so far to talk to a delivery manager. My order # is 921062298.This is unacceptable.

I went to Lowes this morning to check on a counter top and the lady that sits in an office by the back loading dock was unprofessional, she had some type of attitude. However, when she did call an associate they never showed up. Every time I go to Lowes in Fultondale in Birmingham I get the same treatment. Nobody and I mean NOBODY wants to work. I want the news people to see how unprofessional Lowes associates reacts to customers.

Waited over an hour for help with kitchen cabinets. Employees will come and tell that they were not part of the department ( even thou they were sitting at the computer on the cabinet section)
After speaking to about 5 of them and getting no help, we left and purchase our cabinets at Newark cabintes.

The only checkout was self service. I am handicapped - use cane. I had large, awkward and heavy items. No one offered help with checkout or getting items to my car. Won't be back.

I purchased a Frigidaire appliance bundle during a special sale. Customers could pick a brand, 4 appliances were included in the sale. I chose Frigidaire refrigerator, stove, dishwasher and microwave. The delivery was free which helped because I’m a widowed senior citizen.

The microwave is GE and will NOT fit above my stove. It has not been removed from the box. I asked the Prattville LOWES where I purchased it to exchange them. I’ve been calling each day, I spoke with the Management team member about their error, I’ve spoken with 2 department managers over appliances department and they still haven’t responded. They have promised to call me but I haven’t heard from anyone from that store.

So maybe someone in corporate will take care of this Lowe’s error. I will not pay for a GE microwave. And I used my Lowe’s card. Is this going to be handled? Will it be necessary for me to call my attorney? I refuse to pay for a store error that WILL NOT be resolved by the management team there. Will you resolve this matter?

On May 1 st. I made a payment of $29.00 and when I checked my account it wasn’t paid. So on May 8 I made another one thinking I forgot to make it. On may 15 it still didn’t show on my account so I called and made a payment by phone. I then went to the bank and canceled the to payment that didn’t show so I had the bank to cancel them thinking they were stolen. So they closed my account because I canceled 2 checks that I thought were stolen. Apparently someone was to busy or was slacking on their job so I got penalized by closing my account.

Thank you

Paul Alfredo

Purchased a dryer from Lowes Bristol Tennessee 3 years ago and purchased the 5 year warranty. Around Thanksgiving 2022 dryer stopped working. Have been trying to get it fixed ɓy many different appliance repairman sent by the warranty. Worked maybe 10 days during this whole time but is still not working. Costing us a fortune at laundromat . Dryer either needs to be done fixed or declared unfixable and lowes buy it out so we can purchase another dryer. We have bought from lowes for many years and have never had this problem before. Please help. Getting very frustrated!!!!

I ordered a washer that cost me more than another store but went with it only because it would be delivered 4 days later .. that day is today and last night i got a call from the rudest 3rd party customer service agent i have ever had to deal with. He informed me that they are busy and it wouldn’t get delivered for another 7 days. After getting hung up i called to and spoke to the assistant manager (collen I believe) at the west Saginaw lansing mi store which sent a email. He did inform me it was a stocking issue. Although helpful it doesn’t change the fact that it’s costing me money to rearrange my schedule. Time that was already arranged today and no discount was offered. The amount of money i spend at Lowe’s is ridiculous and from now on it looks like the competition is gonna get that. Lowes please stop using 3rd party trashy unorganized companies when it is your name getting trashed. I fully intend on telling my story in more details to everyone i know

WASHER INSTALLED WAS DEFECTIVE AND INSTALLED WRONG AND FLOODED MY HOME

Terrible terrible store service auburndale fla mgr ginger wheats asst Mike asst John never does there job over 3 months later my problem isn't resolved don't waste your time calling the there as usless as the store ,

Went into the ladies bathroom and once in the stall I looked up and there is a huge hole in the ceiling. This hole is large enough that it's visible over pretty much every stall. There is merchandise up there which makes one believe that anyone up there working can see into the ladies bathroom. Tried to upload photo but it says file is too large.

We bought a refrigerator told us they had it.
Call us on Friday told us did not have it in stock.
We went to the norwalk ca Lowe’s to get our money back, we have been waiting 1Ht for someone to open a safe.
Told us he been here in 15 to mins. So he got here and he got on the phone we are still waiting.
We will not buy a thing at Lowe’s
Bad service.

I ordered an electric range from Lowe's on November 21, 2022. Delivery was scheduled for November 22, 2022. I specifically ordered a call before delivery allowing time for me to get there before delivery. No phone call occurred before delivery. I made a phone call to customer service and discovered my phone number was incorrect in the system. This was supposed to be corrected and another delivery was rescheduled for November 23. Again, no call before delivery. I called and spoke with a manager at the store (Karat) he assured me he would correct everything and get my order delivered. As of today 11/30/2022, I still do not have a range and at this point. I really need someone to contact me because my funds are being held up and I need to purchase a range. If my delivery is not made and I have to purchase at another store this will cost me another 3 Weeks. This is costing me time and money. Due to your stores lack of professionalism, I have been unable to open my business. I would appreciate a call at 972-621-1496. My order number is #903012894. At this point I am a very unhappy customer!

I do not appreciate being told by several managers that after much miscommunication about my fathers account being permanently closed that they would be able to open it back up after a payment was made and this promise was not fulfilled. I was transferred over 6 times and every manager had a different story, I was on the phone for over an hour to be placed on hold and no one never returned to the phone, which forced me to just hang up. I am very displeased with Lowe’s customer service regarding this. And would taking this much further in the complaint chain unless this matter is handled.

I was promised a $350 rebate on purchasing for appliances or more I purchased two stoves and two refrigerators all Samsung products and they reneging on the offer they're now saying it has to be a dishwasher a microwave a stove and a refrigerator I purchased $2,300 more than what it would cost to abort those items and they reneging on giving me my $350 rebate keeping in mind I am a landlord and I purchased 11 refrigerators and seven stoves over the last year needless to say I will no longer be buying Samsung products thanks to this rebate offer

I ordered an item ( canopy) online from Camden lowe’s and received it damaged. I called up lowes and talk with Kelly that day and told her what happen I waited on her response nothing was done. 3 days pass and I called back and spoke with DJ . She asked for the PO. #901352489 I told her the item was damaged and I want another one because of this . She told me she was going to have the truck to pick up the item and bring me another one . I told her why you guys can’t bring me another one and take the old one . She said she couldn’t do that . So, I told her I got to have a new before my event . She wanted to know the time frame of my event. So she said she will replace it. The delivery driver pick it up and return a week later with the same box (item) I took pictures of it the first time it arrived and it is the same item that has been tape up and busted. This is very frustrating and very disappointing I paided over 900.00 for a busted item. I could have ordered from Home Depot but I went with my gut and ordered from you guys. This is hilarious! In past 4 years I purchased over 30,000 of materials from Lowes and I never experience anything like this!

I bought a dishwasher from Lowe's in Longview, WA and install for 9/23/2022. When the installer from CRST showed up, he refused the job because he couldn't get dishwasher out. Then the job got rescheduled for 10/28/2022, when I called on that day to find out what time, they told me they had no appointment scheduled for that day even after I told them I had a text message stating it was. They refused to send someone out and rescheduled my appointment for 11/12/2022. I returned to Lowe's to complain about CRST and salesperson couldn't help me. So I got my install fee refunded and haul away fee. I told Store manager that I would not be recommending Lowe's appliances to anyone as long as CRST was their installers. She stated that they only do dishwashers, I informed her that CRST does most of Lowe's appliances and that she was wrong.
She doesn't seem well informed on what CRST does for Lowe's. BBB has a rating of 1 out of 5 for CRST and multiple complaints about their installers. Please train your Store manager and change your installer CRST, because you are loosing business because of them.

After trying to call your corporate office I now realize that the failure to deliver a good customer My original complaint experience goes right to the top. Searching on line to file a complaint leads you to a variety of dead ends.
I visited your lowes in Ocala Florida on silver springs Blvd. I had bought 12 bags of 80# concrete and needed more, little did I know that at 3 pm you can no longer pull up to the contractor spaces, where the concrete is on pallets, because they close that at 3. Now I have to lug 960 pound of concrete from inside the store to the register so I can wheel it out to my truck and unload the 960 pounds again all be cause ?? We decide that contractors end there day at 3? This is ludicris, with staff standing around you make the customer bend to some directive that is the opposite of customer service , although I had to drive and additional 30 min I took my business to Home Depot.

lowes store at rio grande nj 08204, employees are using drugs in thier cars during work , on the clock .we witnessed first hand atleast 2 different employees come out and go to their cars and truck .repeatedly. black pick up truck short white man baseball hat , smokes pot all day long . We work at McDonald's so he's in plain sight . He's back n forth out the garden center exit to his truck then big puffs of green smoke . He goes back in then 20 minutes later does it over n over n over .is this tolerated. We noticed he drives a forklift so it's dangerous to see . There's another employee in gold mini van does same routine white guy kinda chubby dark hair .chokes out of his van thru parking lot back into the store .something needs to be done mangers were notified but no action.it is bad business..

A couple of months ago I received a 10% coupon from Lowes. I already have a Lowes card. I purchased some flooring at the Greenland. NH Lowes for over $1000. I paid with my Lowes card and presented the 10% coupon. The discount should have been a little over $100, I think you'll agree. The flooring had to be ordered. OK , fine. Clerk in flooring dept was very helpful and polite and efficient. The coupon didn't go thru, so she had to get the help of a more senior person in flooring dept. Finally, the coupon was accepted. I then left the store, but on my way home I realized that I had only gotten my regular 5% discount, not the full 10% per the coupon. I returned to the store and again the flooring clerk was extremely polite and helpful, but we had to go to the Customer Service dept. to get things right. Well, let me tell you, that was a different story! They still could not get the "computer" to accept the full 10% and they wanted me to accept a lesser amount. I suggested that we just cancel the whole transaction and start over–well, that didn't go very too well, even thought it's what they do all the time when a customer returns merchandise. Apparently they initially thought they would have to cancel the order with the vendor, but then that turned out not to be the case. So now I'm being scorned and treated very abruptly, to put it mildly. I fact, I don't think I've ever been treated so badly in any store, much less one where I had just spent over $1000, Anyway, so the transaction was was cancelled and redone with much attitude, and as I left the store I noticed on my new receipt that I STILL HAD NOT RECEIVED THE FULL 10%–something like 90 odd dollars on over a thousand dollars is NOT 10% no matter what kind of math your computer does. At this point I just gave up and left the store. A week later the flooring came in and I picked it up, but the GREENLAND, NH Lowes cheated me of several dollars. I will continue to shop at other Lowes stores, but I will never shop again at the GREENLAND, NH one. I am at a complete loss to to understand why it is so difficult to process a 10% coupon at Lowes–I receive similar coupons from Home Depot and have never had a problem.

My name is James R. Dryden and my currently reside at 33071, Quaker Road, Ivor, VA. 23866 Phone number 757-725-3837 or 3839 (Wife). In May of 2022 I went through my local Lowe's in Franklin VA. to have a composite deck installed at my property. I was told that it would be several months before I would be able to have my pro9ject started but that I had to pay $ 11,000 dollars upfront. My wife and myself agreed and waited patiently until August for the material to be delivered and for the contractor Lowes had hired, whom they highly praised at the time to get started . The contract we signed with Lowes indicated that the job would be completed by 8/13/2022. The problems started almost immediately. First of all the contractor would not produce a Local Building permit, Some of the special ordered material was delivered damaged, the contractors would not stay on the job, No one from Lowes inventoried the material after we informed them that some was damaged. The contractors did not seem to have any idea on how the deck was suppose to built (No details). The contractors piled all the debris from the previous deck in front of our garage and it has been there since 8/5/22 and is still there on 10/11/22. Poor workmanship, turns out they did not pull a permit. No one from Lowe's has been to our home to see what has happened and they have been contacted on many occasion's. We have been put through the ringer on this and we deal with Lowe's often and for at least 30 years. e have been in contact with Allen Johnson from Executive Customer Relations and have gotten very little resolve and now the Local Building Inspectors have posted a stop work order on top of everything else. My wife and myself are over 60 years old and one of the main reasons we went through Lowe's was to avoid everything we have had to deal with. We are now at over two months from where the contract indicated the job should have been done. Not only that we have been more than patient in the hopes a large corporation that we have been loyal customers to should had made better efforts to resolve this issue and make us whole. All summer long we have been dealing with this situation and are at our wits end. We will continue to try to get this resolved and extend this as far up the chain of command to be treated with the respect and integrity we deserve. We have sent multiple images to Allen Johnson reflecting our complaint. Respectfully, James R. Dryden

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I had a complaint that I expressed to operator 439 about the lady working the tortilla counter (she was so rude and short) but she just brushed me off saying “oh no” with an I don’t care expression on her face) as she was eating a tortilla not caring what I had to complain about. I’m standing there just amazed that all she cared about was her food. I work customer service and I don’t tolerate rudeness from any of my employees - we strive to help or answer any questions with a smile on our face..so I hope something gets acknowledged here. When I travel to NM from TX I really enjoy going into a store like this to get a fresh batch of tortillas steaming in the plastic that we can enjoy as we travel. That’s what I asked for and this lady never once acknowledged me even though said ma’am..finally I just asked and she replied “they are on the table” as she was spraying butter on a “fresh”tortilla for another employee which happened to be the one who checked me out! She handed me cold tortillas in a bag and I just left them disappointed thinking if I said something they would give me a fresh bag (as the lady was making them) needless to say this is what customer service looks like at your Lowes location in Clovjs NM. Just sad.

Returning process was so complicated for items I bought on the Lowe's Website.
We took them back to the store ( 4600 EAST SILVER SPRINGS OCALA, FL 34470 ) so as to get a refund. Denise was so helpful and professional. We are so appreciated to her. Great customer service, thanks.

I ordered a stove, microwave, and dishwasher from Lowes.
They had it set up to be delivered on 8/23. They told me the delivery person would call me 30 minutes before arriving. The guy called and said well if it takes you more than 8 minutes to get to your home – you will have to reschedule. I had to ask my neighbor to go to my home to let them in. Then, the stove was so damaged that they said they weren’t even going to take it off the truck. They said they would have someone deliver another one.

Today is 9/9/22 – no stove – no response!!!
This is for my Mom. She currently has NO STOVE in her home! She is 74 years old with nothing. No contact from Lowes nothing!!

So – today I tried calling 800-445-6937. I spoke with someone and I was placed on hold for 53 minutes just to have the phone start ringing. Someone at the Lowes store where I purchased it answered. She said she would have to transfer me to Rhonda. This is after I was placed on hold again for 31 minutes.
Then, when I was transferred to Rhonda – nobody picked up. It rang form like 2min., then nothing.

I called the store direct and you receive a recording – I asked for a manager. The recording stated they were transferring me to a member.
It rang and rang until it just stopped ringing. I’ve tried calling 4 more times. I can’t get anyone on the phone.

This is horrible. So the stove still isn’t on order!!!! I can’t get a hold of anyone. My mom doesn’t have a stove. We already paid for it. It isn’t our fault a defective / damaged one was tried to get delivered.
I need someone to call me in regard to this asap.

I purchased this stove at the Lowes at 8300 US-64, Bartlett, TN.

Not to mention, when I spoke to the first person she read the notes and said someone wrote in the notes it was a microwave not the stove.

I bought a lot that day I thought I bought four pavers but when I got home I only had 3 so called Lowe's and explained to manager I was told just to bring in my receipt and they would fix the problem, my boyfriend brought it in he was with me through the whole transaction.He told the manager and and all she has to do was count a few pavers no more than 5 was loose the rest was packaged in 17 and unopened.In stead of counting she made him stand there over 20 minutes and looked at cameras which helped how? We knew we bought some the question was I only received 3 and not 4 and charged for 4. She could have counted the few pavers that was loose and she would have found the answer ( not more than 5),but she did nothing and had a bad attitude.Thry told me they could fix it wasted time l, gas, and was treated badly and they didn't fix the problem and stole my money. Tried to upload reciet but couldn't 345420 Brock 2 ft X 3 ft paver B $12.98
Store lady lake sales# S1685BKR 4358010 trans# 19725577 5-16-22

Purchased binds from lowes oceanside around 1800.00

Guy came out to measure but never sent measurement back to store which delayed 2 weeks

On the 11th of March a guy came to my house and asked me where the blinds were for install ???

Was told that when blinds are now delivered to my home to call the installer myself

Called Oceanside lowes and there were clueless as why this happed

Will never purchase or order from Lowes again, horrible communication and service, still waiting on purchased blinds

I went into Live Oak, FL. lowes yesterday to purchase some flowers. I have never seen anything like it. There were flowers everywhere dying from neglect , they're not being watered .
When checking out I asked the cashier about it and I was told there were lazy people working there and I did notice a lot if employee standing around just talking. I have purchased many flowers from Lowes and I felt someone needed to know what is going on. I did not think about or but should have taken pictures.

am emailing in regards to filing a complaint in regards to how I have been severely impacted and mistreated during my Lowe's delivery and installation. I have detailed a timeline of the events that have taken place below:

2/22/22: I initiated and scheduled a measurement appointment for a flooring installation on the Lowe's website. The measurement appointment was scheduled for 2/24/22.
2/24/22: Measurement appointment completed.
2/26/22: Entered the Lowe's store #1070 in Hammond, LA and paid for the installation and materials with the Ronald, Flooring Manager. Expectation for delivery was set for March 5, 2022.
2/28/22: Ordered a dishwasher (order# 85865060) on the Lowe's website.
3/2/22: Contacted Lowe the store #1070 because I had not received notification of an install date. Customer Service advised the order was not scheduled for delivery because it was set up as a pick-up. However, I was charged for delivery. Customer Service Representative took a message for Brittney to call me back. She never did. Called again and were given the number for CRST Home Solutions.
3/2/22: CRST Home Solutions scheduled an install of the dishwasher for Friday, March 4, 2022. Received text message confirming the installation date.
3/3/22: Congua Malpica contacted me to setup the flooring installation. Installation was scheduled for March 9, 2022.
3/4/22: Took off work and set at home the entire day and the dishwasher was never delivered. Towards the end of the day received an email that the delivery was rescheduled to March 9, 2022. The same day as the flooring.
3/5/22: Went to Lowes store #1070 to complain about the dishwasher only to be advised that the flooring that was scheduled for delivery on today was rescheduled with no delivery date. Spoke with Ronald, Flooring Manager who corrected the issue and made sure the items were delivered. But, no resolution on the dishwasher.
3/8/22: After calling the store multiple times and receiving a belligerent worker named ELLE, I went to the store because the quarter rounds ordered for the flooring were incorrect. Ronald reorder the correct colored quarter rounds as they were out of stock and could not be delivered until March 15, 2022.
3/9/22: Installer comes to deliver the dishwasher and install it but, the dishwasher does not work. Schedules to bring a new dishwasher back Friday, March 11, 2022 as I told him I was unavailable on Thursday, March 10, 2022.
Flooring installers could not complete install because of the quarter rounds and incorrect transitional molding. Store Manage Tommy Raines attempted to deliver the correct molding but, it was incorrect as well. The flooring was left
incomplete until the materials were delivered. Tacks from where the transitional molding was suppose to be placed are exposed and my 3-year son has cut the bottom of his foot on them. I reported this information to Congua Malpica, who
could careless.
3/10/22: Dishwasher installer returned to install the dishwasher despite me telling them that I was unavailable for Thursday. I was late for my mother's surgery appointment as a result. Called the Lowe's Store #1070 and was advised that an
adjustment to the dishwasher would be made in the amount of the installation cost of $155.00.
3/14/22: Contacted Lowe's store #1070 about the delivery of quarter rounds and molding. Ronald, Flooring Manager said he would call back. He did not.
3/15/22: Contacted Lowe's store #1070 about the delivery of quarter rounds and molding. Spoke with Mia and stated it would be delivered Friday, March 18, 2022.
3/16/22: Materials were delivered today. Called store again to inquire about when they would install. Female stated they would try to have the remaining material installed Friday, March 18, 2022.
3/18/22: When I did not hear from the installer, I called the Lowe's store again to no avail. Call CRST Home Solutions, Congua Malpica said the soonest they could install was Thursday, March 24, 2022. I reiterated that he exposed tacks caused my son
injury... again she could careless.
3/21/22: Went to the Lowe's credit card site to pay my bill off as I don' ever plan on using my LOWES's credit card or making purchases again at Lowe's every again in life. Notice a charge for installation of $155.00 on March 17, 2022. When I was
already charged $155.00 for installation. Called customer service and was told that they deducted the 155.00 from the price of the dishwasher until it was confirmed that the dishwasher was installed. I AM LIVID AS THIS WAS NOT WHAT I
WAS PROMISED!!! I asked to speak with a supervisor and the representative refused to transfer me.

At this point your company has caused me a substantial amount of anxiety, loss of wages and inconvenience. To this day my flooring has not been completed. My son is at risk of further injury everyday those tacks are exposed. Additionally, I am having to pay for expenses, I was advised would be credited to my Lowe's Card. The Lowe's #1070 in Hammond, LA has mishandled my business for the last time. It seems as though no one there is competent enough provide one and done customer service.

Purchased new 749 dollar LG quad wash dishwasher installed ran test cycle like instructions said to do 20 minutes it dies lowes people asked me if I Purchased extended warranty plan really 20 minutes wtf is wrong with you people

I purchased a Samsung refrigerator and extended warranty at Lowes in Tampa 2 years ago and have reoccurring issues with the ice maker not working. I have discovered that there is a class action lawsuit filed against Samsung for this particular model for the exact issue which was started prior to my purchasing this item from Lowes. Had known of this issue I wouldn’t have purchased it. I filed a claim under my service protection around March of 2021. A service tech was sent out, he said this is an issue with this model and the only fix was to replace the entire ice maker. He ordered the part and replaced it a few weeks later. The same issue happened again so I called in for another service call. The repairman came out at the end of December, again they had to order a complete replacement unit. I hadn’t heard anything as of Feb. 15th when I called in myself to follow up. I was told that the replacement unit was not available and they have no idea if or when one might be available. I asked to have my claim elevated to management because I want a replacement for this defective refrigerator. I have been without the use of an ice maker for half of the time I have owned this refrigerator. I was told that I would hear a resolution from a manager within 14 days of my call, today is day 14 and no call. I have just left a message for a manager at the service protection number.

I have been a loyal Lowes customer and have spent a large amount of money with Lowes over the years. I am currently in the middle of a kitchen remodel through Lowes. I have never had such bad service as I have with this issue.

What I would like is to receive a full credit for the price of the refrigerator so I can purchase another brand from Lowes to replace this one. The refrigerator was purchased on my husband’s Lowes credit card.

A swift response would be appreciated since I have been dealing with this for 12 months.

Thank you,

Debbie Clifton

Hello:
We are writing you in hope of getting someone to help us with a problem we am having with Lowes store # 1729 located in Downiingtown, PA. We closed on a new kitchen in October of 2021 and received our cabinets in January 2021 only to discover that our Kitchen Designer Susan Caporella had ordered the wrong size cabinets for one side of our kitchen. We paid Lowes to have a person come to our home to measure our kitchen. According to Ms. Caporella she never received the in home measurements. We were told that Lowes had to have the cabinets returned to the store and refunded before Sharon Caporella would be able to order the right size cabinets. The cabinets have been returned and we have been refunded for the wrong size cabinets. Ms. Caporella says that she is unable to give us an appointment to reorder the right size cabinets until she gets the go from someone. We have spoken to the Assistant store manager Ed Palevich, regarding not being able to get an appointment with Ms. Caporella to order our new kitchen cabinets. The other problem is that Lowes sent out an installer to install one side to our kitchen. He changed the design and installed the our cooktop cabinet in the wrong place. We have electrical cords and plugs exposed coming up out of the floor. There are several damage cabinet doors as well as the side of the microwave cabinet. The sink, dish washer, stove or stove top were not installed. We are unable to find out when the installer who’s name was Tony will be coming back to complete his work. We called Lowes installers multiple times. They connect us with a person named Phoenix who works for Nationwide Installers. We last spoke with Phoenix from Nationwide Installers on Friday February 11, at 9:30 AM. He told us he would be calling us back in one hour. We have not heard or been able to contact him since then. We have call the Lowes customer service complaint line several times regarding this issue. We were assigned the following Case number: 03786779 on 2/11/22. We are praying you will be able to assist us with this issue. We suffered a house fire on July 4, 2021 and had to live in a hotel. We started the process of designing our new kitchen at Lowes in August and closed in October 2021. Our insurance informed us they will no longer be paying for us to live in a hotel. It is very stressful living in a house with no kitchen sink, stove or stove top. We purchased all of our new kitchen appliances from Lowes. They are just sitting in our garage. In closing we would greatly appreciate your help in this matter, or getting this letter to someone who can help us as soon as possible.

Thank you very much

My kitchen was measured wrong by the expert. My designer ordered two cabinets that were the wrong size, wrong crown molding , missing a skin. he told me the replacement order would be here in 3 weeks. Now it looks like the replacement order will take 9 weeks taking me out to match first, unacceptable. I have paid over $17,000 for these cabinets. I've had to cancel the contractor and the countertop people and the plumber numerous times. I cannot get any help from Lowe's they don't tell me any updates. Now instead of the 18 weeks which I agreed to wait it's going to be more like 27 weeks. What is my recourse? They don't care, they have my money. I have been more than patient waiting for these cabinets that are delayed because of his mistake they need to make this right and get my replacement cabinets shipped ASAP

I started my home improvement in July for 20 windows, 3 entrance doors to be painted by Lowes and 2 storm doors. I paid for all rotten wood to be replaced and it wasn’t done. I never got a contract from Platts Spring Rd, Lex SC 29073, so I cancelled the work. I went to the store 1066 , Sunset Blvd,. Lex SC 29072. Lowes did all measurements and still product was ordered wrong. Theresa LeJohn wrote a contract and I even went to store 1066 to talk with Lisa (Pella representative). This was done on 9/1/21 and did they called me on 12/30/21 that couldn’t do my work until 1/23/22 due employee being hurt. Contract was over by that date. I told them to cancel unless they could do my work now. I wasn’t given my 20% off I was suppose to get from store 1066. I was charged a lot more for the same work I requested the first time. I was told by a manager at store 1066 that Theresa LeJohn lied to me and I shouldn’t have been charged more after I had already signed a contract. Most of what was ordered was wrong and the installers came back and told me I had the basis plan and that wasn’t what I paid for. Everyone is passing the buck and I still didn’t get what I paid for. I bought all my new appliances also. My new window has moisture and my locks are all wrong on all 20 windows. My bathroom windows shouldn’t be able to see me or my husband getting out of the shower or even in the bathroom. I was told that Theresa LeJohn just ordered what she wanted and didn’t even listen to what I request when she came to my home for 3 hours. To take my time to go to the store 1066 and talk with two mgrs and Pella representatives and still done wrong it is awful way to be done wrong and still get the run around. I should get my 2,231.00 dollars I paid after my contract was already signed for 21,300.00. I should have never paid more after I had already signed a contract with Lowes and of course Theresa LeJohn quit Lowes and she was only concerned about getting the best bonus off of me and lied per your store manager at store 1066. The installers said they didn’t get the work order that I had paid for!!!!!! So why it that I paid for top work to be done and got basis service????? I took a power point to Travis store mgr 1066 . Wrong size door installed, picture has leak on new seal and rotten wood not replaced and window locks are incorrect. Was told my work wold be completed by 12/15/21and still wasn’t done proper. Everyone listens, but doing being done. I think it is awful for a manager to told me that Theresa LeJohn lied and raised my cost for a better bonus for her. She didn’t even listen to what I wanted done to my home. I spent a lot of money in Lowes getting my home remodeled from inside and out. Someone needs to get my Windiw and door corrected and no more excuses or passing the buck!!!!I am tired of excuses and being lied to !!!’ I will be voicing my concerns to better business bureaus also and if I have to get a lawyer I will. As I was told by your manager just get in line to sue Lowes!!!! What kind of company employee would say that and try to get the issues taken care of!??!

My husband and I purchased a new kitchen suite by Frigidaire from Lowe's in Columbia SC, the Spring Valley location, after we refinanced our home. We did not make a huge purchase, but it included a matching dishwasher, OTR microwave, fridge and range/stove. We purchased these items in July and asked for all of them to be installed. We scheduled delivery on what we could and tried to work around the installation of flooring (not being done by Lowe's). The first thing I was told was I didn't pay for the microwave. So installation of the dishwasher and microwave was delayed while they "researched" the purchase. But I had put all of this on a Lowe's credit card, so this was a no brainer and I also had purchase receipts! Then it was delayed because it was found I purchased the microwave, but I didn't purchase installation! Well, my husband was having his 3rd surgery in 3 months. Specifically we wanted everything installed! Finally delivery day comes and the dishwasher DOES NOT WORK. So old working dishwasher has been removed...no new dishwasher. I was told it will be here 8/27, nope, it will be here 9/1, nope it will be here 9/3...nope we are sorry we don't know when it will be here at all.

My garbage disposal can't be used and over flows water onto my brand new floors if water goes down the drain too fast, I am hand washing dishes everyday, I have cleaning supplies and things that belong under my cabinet everywhere in my kitchen and NO DISHWASHWER on the horizon. Installation services cannot reach the store and no one at the store will answer the phone.

My dishwasher was first supposed to installed on 8/11. I am still without my dishwasher today - 9/9 - and there is an empty hole in my kitchen.
I am going to the store today to see a manager in person. I want to know when a dishwasher is going to be available, I wanted a comparable dishwasher to match my kitchen, or I want a refund so I can find one somewhere else. I am tired of dealing with Lowe's.

I ordered an Air Conditioner to be delivered to my home . It was delivered today sometime before 1030. The problem is that it was left on its side blocking my front door. No one rang the bell or called me to alert me that it had been delivered. Apparently because the deliver had blocked the door he could not reach the door bell. Its raining today and has been raining off and on for days now. This was left out in the rain and I do not appreciate this. I expect this kind of service from FedEx but not Lowes. ORDER # 868037561

We want a call from a Lowes Corporate office staff member on a complaint of multiple failures in a roofing contractt that has been delayed by Lowes staff mistakes. You have quite a gimick going one .

the cashier rang up my paint sample and didnt put it in a sack. I had asked her to. thats rude and she didnt ask if I wanted it in a sack>
Lowes on clara LN,Muncie IN --765-2871606
salesSO116YXE 3400479
TRANS--95654701-04-05-21
sTORE 116
TERMINAL-08--- 16:31:41

I went to Lowes to buy Saw horses. The website said they had 9 in stock. The staff also said they had 9 in stock. Nobody could locate them. I ended up spending $30 more than I originally planned. With times the way they are, I am on a very tight budget. I wish they would have offered up some kind of discount.

Thanks,

The Sparks NV store has really gone downhill in customer service. I just went and of 3 items I wanted they only had one. It tookforever to get someone to help me and make sure I didn't overlook you bare shelves.

I wanted a spray bottle - none in stock and a kitchen broom - none in stock.

I complaint I brought up to a store manger a month ago still has not been addressed, That is of the low hanging trees in the parking lot. Specifically the 2 by the front door that I scratched my head with. The manager response was oh okay.

Ordered their top the line dishwasher. They did not deliver on time. Then they lost unit and took them a couple of days to locate unit. Installer did not install unit properly. Installer bypassed AirGap unit which prevents debris from garbage disposal to backup into dishwasher. Called them back to correct plumbing issue and they refused. They said they don't hook up to Air Gap units. Installer said they use a ty wrap or plumbers tape to hang plumbing up high. THAT IS NOT BUILDING CODE requirements. Beware consumers you could get very sick if garbage from garbage disposal backs up into dishwasher.

Ordered an item online, wasn’t given the sale price, was told once I ordered it to bring in receipt to local Lowe’s and wld be given price match for the item...call Lowe’s to find out about the shipment and when it would show up at my home, told by Lowe’s waterfront store that my order had been cancelled and was going to be filled by the Monroeville store...delivery wld not be int July 24th so I was told I can pick up item at Monroeville store, it wld fit in my 6’ bed of my truck...drive to Monroeville atore yo pick up order myself to be told they do not reccommend me transporting the item due to being to big and may cause a danger so I drove 1 hour out if my way and payed for gas and tolls to get this item to be then rang up and told wld be a delivery charge if 69 dollars!!! Um no I told the sales associate no I was not being charged due to when I ordered online my delivery fee was not charged to me but now it’s going to be charge. Yo me!!! Wow!! Can not explain my frustration with this whole total shit storm that I just experienced so I wasted a whole vacation day to be irritated to hell and back and still not have my item st my home fir when I need it!!! Un real!! I deserve a huge discount and shld not have to pay fir this item at even the sake price after all this!!!!

We purchased carpet that had 10 year warranty 7 years ago at marion in Lowe's. It has wrinkled and needs stretched. I contacted marion and they said the carpet layers were no longer with them and they couldn't let the new ones fix it? If this is true and you don't warranty their work we will never buy carpet from Lowe's again.

Today I was unable to make a return of $28.00 because I didn’t had a receipt. While I witnessed a a cashier approved a refund for a used tractor JD lawn mover of $4500.00+ . How is this possible? I can easily shop other retailers, and will do if I am going to be treated this way. I am a semiretired person, and drive pass two Home Depot’s to come to your store, but if this is the way I will be treated, I will bring my business elsewhere. I will use social media to display Lowe’s business practices and I will make sure to share this poor customer service practice information with everyone I know. I do not appreciate been treated like a second class citizen, I am fully aware how the return system works, and I am fully aware I do not have a build up of returns without receipts to deny my refund.
Thank you for your time.

On July 1, a service repair company came to my house. He examined washer, and told me that he would be back Friday, July 5. He never came, never contacted me, nothing. I’ve called customer service two more times regarding this, and still Atlanta Tech Pro has never responded. I’m sick of this. My washer is not running right, AND I have a service agreement. Is this the kind of service you condone? I’m wondering...I want my washer fixed immediately, or get me a new one. Also, the repair company is not welcome to come back. They are irresponsible and inconsiderate. I’ve waited half the month, and I should not to wait any longer.

I purchase a lg washing machine in 2017 it started to leak at the top of it in 2018 I had warranty on it the repair man came and fix it this year in 2019 june same problem leaking in same place warranty had expired the repair service wanted to charge me for the problem obvious they didn't fix last year. I don't feel I should pay for something they didn't fix last year in may

In May of 2019 we purchased the following items from your Oaks, PA store. New Kitchen cabinets and installation, new granite countertops and installation, new back splash and installation, Frigidaire refrigerator, dishwasher, microwave and electric range in the amount of $19,000.00. We took delivery of our Frigidaire Electric Range in May 2019 and it was installed during the cabinet installation that occurred from the end of May until the middle of June. After everything was completed we began to use our electric range. There was a spill from boiling water on the ceramic top and when my wife went to clean it and the top became discolored and showed no evidence of coming clean, We contacted Lowe's and basically were told that since we did not buy an extended warranty and it was more than 30 day after delivery that Lowe's would not support us and that we would have to contact the manufacturer. I was told by the Lowe's staff that we had a 1 year manufacturers warranty on the product. I have read the warranty that came with the appliance and any defect should be covered under the warranty. We spoke to the manufacturer (Electro Lux) who basically told us to go pound sand and if we wanted we could pay an outside company to come in and look at the ceramic top and if they deemed there was a defect they would then do something.
We are very frustrated at this point and after spending $19,000.00 on a new Kitchen from Lowe's and now not having the support of the manufacturer or Lowe's I am escalating this to your corporate complaint department.

Truly Yours
Justin V. Caramenico