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Write for Us Family Dollar Complaints Continued... (Page 11)
629+ reviews added so far. Upset? Call Family Dollar corporate: 704-847-6961
First of all I'd like to say that I shop at your stores for years and I probably shop at 20 different locations and I've never had a problem I went to the Darby store two days ago , I bought headphones they did not work I asked the girl the night before when I bought them if they did not work would 'l be able to bring them back she said yes if you bring them back within two weeks you can exchange them . When I came back the next day there was a different girl at the register and a manager there, a young girl named Tanisha I asked her if I could just exchange them for another pair that worked and I would add on a couple dollars to whatever it was, she said no we don't do that , I asked her if I could buy a different brand at the same exact price and she would'nt have to do the paperwork and she said no , we don't do that , I asked her so if I could buy a different headset the same exact brand and the same price and she said no we don't do refunds at all,!!! That's absurd I've never heard of that in my life I am 55 years old I have never ever heard of any store not letting you be able to exchange an item !! I had my receipt.. So I asked her your refund policy says that you can't take him back for a refund which was fine but I'm not able to exchange them for anything at all I'm not even allowed to exchange them for the same exact thing only a pair that worked , also I'd like to add , both of my children are managers at your stores in Alden and Lansdowne, they both are managers of your stores, and have been for a long time that's why I cannot believe the way I was treated in the Darby store, !!!! This happened on. January 25 th at one in the afternoon so whoever the manager in there on that day at one in the afternoon needs to be disciplined I'm not trying to hurt her , but she needs to learn how to treat people I just can't believe that out of all your stores she's the only ignorant person I've ever dealt with she was extremely rude she's been extremely rude, on several occasions!! She was very very ignorant for lack of a better word once again she's at the Derby location I Macdade Boulevarrd her name is Tanisha , but I would like a response from you or something because I was never treated so rudely in my life I could not believe it and like I said I have have shop there million times I've never had a problem with anything, or anybody, they have always been nice to me !!! please respond to my email or you can call me at 610-333-0934 , my name is Jacqueline Miller 200 walnut st, Darby, pa 19023 please be kind enough to respond to me, either phone, address or e-mail thank you for your time!
hi me and my wife visit your storte at broad and chelten ave here in phila 2 3 time a week there is always no bags no one at the register takes some time for some one to come to the register the floors are always cluttered the managers clothing are always dirty customers are complaining that,s no bag. this has been going on for some mouth. to day sat 27 of 2018 i almost taken a fall SINCERELY YOUR CUSTOMER AND NEIGHBORS THANK YOU
I was in your Cleveland TN store yesterday on Grove Ave . I was falsely accused of being a thief by store employees I had nothing on my person I stopped by the location to see if they carried DVd players the lady said no and when I left the store when she gave me my answer the lady and another employee brought me back in the store because the alarm went off I let her look in my purse and everything nothing was there I didn't even get a apology .I will never shop at family dollar again
I purchased a ball speaker meant to enhance the volume on my phone. It is no louder than my phone volume without the speaker. So I took it back with my receipt. I was told it's your policy on electronics not to refund but to only replace. I see no need to getting another speaker since this is just a cheap item with no results. I was not given an option to use the cost of the speaker toward something I could use.
What can be done about this issue. The store is located on Milton Road near Sharon Amity, 28215. I had the receipt when I went back. I emailed over a week ago with only an acknowledgement of the receipt of the email - NO resolution.
Belinda Webb
980-299-0346 home
704-998-9978 cell
1/10/18 10:45 am Sign said up to 50% off BLACK AND BROWN TAG I had 4 items, all kids clothing. 2 of which were BLACK TAG with a $6. price tag. BOTH RANG UP $6. I brought it to cashiers attention. SHE RUDELY POINTED TO THE UP TO PART of the sign. She said 3 times up to 50% off. I said OK IT'S TAKING NOTHING OFF THE PRICE. NOTHING NOT EVEN A DIME. She says she cant do anything about it. THAT IS FALSE ADVERTISING AND DECEPTIVE BUSINESS PRACTICE.
Store#10925 7835 Brookville Rd, Indianapolis Indiana 46239-2157
I am raising 3 grandkids and have to shop wisely. I have spent hundreds in your stores over the last year. So I left all 4 items
I WOULD PERSONALLY LIKE TO KNOW WHAT IS GOING TO BE DONE BEFORE I AM FORCED TO CONTACT FEDERAL TRADE COMMISION.
Thank you,
Lora Wagner 317-418-3023
I went to Family Dollar today in Cheswald, DE 19036 1-7-2018 @ 3:50 p.m. I did my shopping and then went to the very friendly cashier. She rang up everything and gave her my coupons. She was fine until she got to the Colgate tooth paste and they cost $1.00 and my coupon was for $2.00 so she would not honor it. I told her to take it off. She had to get her assistant manager . Now, everything I bought I should not have owed anything and showed I owed $2.00. Then the Assistant Manager re-rang up everything and then put my coupons through and said I owed $11.00. The coupons I had from coupons.com were products that actually cost less then what I needed to pay. I understand that if they rang up for the price the merchandise was it not a problem and I would lose the difference because you do not refund the credit. But, the Assistant Manager was unprofessional and could care less. I told her to keep everything and walked out. I looked on line at your policy and she have taken my coupons. My friend who is a full time couponer never has issues where she live in Seaford, DE Thank you, Robin
12/15/17 Store # 02349 My daughter and her sister walked in. There was a man standing in front of my daughter (a male dressed as a woman) "He was not in uniform" (beige jeggings blonde hair and beige jacket). So my daughter asked was (he) in line or does he work there and the employee (Taylor) Responded for him and said yes and you mean "she" (with a attitude) and that individual (male) snapped his fingers at my daughter. (with an attitude). (Taylor) continued to say well are you woman or a man because I see a boob print in your sweater. My daughter is a minor (16). In no shape or form should a Grown woman approach my daughter and ask her what she is or her preference. especially when she simply asked a question because he was not in uniform. So of course she told me. I come to this store all the time and always have issues and when it comes to my children I should not have to come of to a store on my day off or resting to tell someone not to disrespect my child. (if you watch the camera) you'll see us (me and my children) talking to the ladies for hurting my daughters feelings. and the (Male dressed as a woman) walked up and approached me as if he wanted to fight or take it further. Being that he was considered a male and not a female. Taylor tried to justify why she said that to my daughter and never said sorry or pretty much anything until my Other daughter angrily told her why would you speak to a minor that way why are you not apologizing... Taylor continued to lie and change words around. and my other daughter who was with my daughter when it happened was like no that is not true... this is exactly what you said. (this is not the first time this has happened) that is why my daughters came because just the day before my daughter got overcharged for a item that was cheaper. and my other daughter got told that the way she dress is inappropriate (she is also a minor) These people are inappropriate, unprofessional and this has got to stop.
12/15/17 Store # 02349 My daughter and her sister walked in. There was a man standing in front of my daughter (a male dressed as a woman) "He was not in uniform" (beige jeggings blonde hair and beige jacket). So my daughter asked was (he) in line or does he work there and the employee (Taylor) Responded for him and said yes and you mean "she" (with a attitude) and that individual (male) snapped his fingers at my daughter. (with an attitude). (Taylor) continued to say well are you woman or a man because I see a boob print in your sweater. My daughter is a minor (16). In no shape or form should a Grown woman approach my daughter and ask her what she is or her preference. especially when she simply asked a question because he was not in uniform. So of course she told me. I come to this store all the time and always have issues and when it comes to my children I should not have to come of to a store on my day off or resting to tell someone not to disrespect my child. (if you watch the camera) you'll see us (me and my children) talking to the ladies for hurting my daughters feelings. and the (Male dressed as a woman) walked up and approached me as if he wanted to fight or take it further. Being that he was considered a male and not a female. Taylor tried to justify why she said that to my daughter and never said sorry or pretty much anything until my Other daughter angrily told her why would you speak to a minor that way why are you not apologizing... Taylor continued to lie and change words around. and my other daughter who was with my daughter when it happened was like no that is not true... this is exactly what you said. (this is not the first time this has happened) that is why my daughters came because just the day before my daughter got overcharged for a item that was cheaper. and my other daughter got told that the way she dress is inappropriate (she is also a minor) These people are inappropriate, unprofessional and this has got to stop.
As I was waiting in the only open long line the lady in front of yelled out "we need help up here". The manager named Mark started yelling" who said that" over and over. I said "up here". He then verbally attacked me saying " I have listened to this shit all day and if you don't like it you can get the fuck out now. Really what you need is to get a real job. ". To which I replied " You shouldn't assume we don't have jobs.". He then said oh not you but you back to the same lady as he had previously insulted and finisher with you are old I know you don't work.". She then came back with "I am on disability". I knew what was comingn next , Mark completely lost it and said oh I see but you don't look disabled probably faking it for that gov check. At this point I defended the first customer by telling Mark you shouldn't call her old and you don't know her story. She then told him maybe hounded a new job. Mark then told her " Get their fuck out now". She started throwing stuff and he batted them back to her all the while threatening to call the police. He escorted her while calling her an old fat fuck who didn't look or act disabled to him. While Mark the Manager was ranting he stated I don't give a fuck they are shutting this store down in 2 weeks. Please don't put this guy at another store in any capacity that works with the public. My phone had died so I couldn't call the police but it would not have been on the customer. He was so close to grabbing the customer that if he had I would have told another to call the police now and most likely gotten way more involved. I am pretty sure none of this is in your training manual. Please address this situation soon as Mark is preety much at his end.
I went to the Family Dollar on 930 N.27th Street @ 9:40am, They had a sign on the door saying come back later Closed, Another Lady went there also & they told her they Only Had 1 Cashier , (Unacceptable ) This Store is located in Milwaukee, Wisconsin.
11-23-17 i stopped at the family dollar on wyoming and central near my job. I needed something to wear to family function due to forgetting my clothes at home. while looking i had to use the restroom and had held it as long as i could. I was refused and as i was leaving a hispanic male cashier started making sarcastic comments. I turned around and asked for a manager. As im explaining the situation this unprofessional rep starts yelling get out my store, get out my store. I turned around and let him know i wasnt speaking to him and then this incompetent "manager" says if he wants me to leave, i have go. Wow! Are you serious? This man still was making remarks on the intercom as i was leaving. This is totally uncalled for and needs to be addressed. Thank yo for your tiime.
On 11-12-17 approximately 11:00am. I was shopping in the 1500 Erie ave phila pa store, located at Erie Ave & O street. I made a purchase for $ 95 and some odd cents, as my bags were being packed i notice that they were extremely heavy. The young man packing the bags went to look for a cart without a pole so i would be able to my purchase to my carry. I openly stated that i felt it was somewhat ignorant to have packed the bags so heavy, one bag contained ( 3 - 4lb bags of sugar and to large tins of ground coffee) the cashier (Ebony) who was working at the time said who the fuck you calling ignorant , i stated i wasn't referring to no particular person i was committing on the packing of the bags being so heavy, she said i didn't pack the bag. I turned and said i didn't call anyone ignorant. She told me to get the fuck out her face before she smacks the shit out of me! She continued to be belligerent and proceed towards me in a hostile manner where another store associate had to step in front of he tor keep her from making any physical contact with me. I noticed the bags continuously being over packed by the cashier (Ebony) when instated that she was putting too much stuff into one bag she said so the fuck what! At this point i felt my best option was to ask four a refund to avoid any further conflict. I ask if i could just get a refund and the cashier said get the fuck out my lune your not getting no fucking refund, snatched my receipt out my hand and threw it on the next checkout isle. At this time someone had gotten the store manger who came and assessed the situation in a very professional manner asking that we both cease the back a forth comments. The store manager proceeds with the refund process and the cashier began placing the remaking bags of the purchase on the floor and began kicking them saying this her fucking trash too! While this incident from beging to end is taking place there are about 6 other customers in line waiting to make purchases who were subjected to the cashiers inappropriate as well as unprofessional conduct!! She neglected the customers as well as her duties as a cashier, by paying no attention to there needs and continuously displaying , abrupt , unprofessional and degrading conduct. I've never experienced such humiliation in a public places of business.whwre within reason the customer is always right. I felt i had the right for my purchase to be pack as i wished it to be without any hesitation or rebuttal!!! I benn patronizing this establishment since coming too the phila pa area and i continue to do so in the future. I feel the store camera needs to be looked at and the cashier reprimanded for her behavior!! Think You For Your Time And Consideration in this matter. P.S. my delayed response to the matter at hand is due to having the deaths in my family over the past 2 weeks! Again i thank you for you time! Have A Blessed Day To All !!!!!!
I went to this Family Dollar Store and spent 87.00 . I went in the next day and was told I was not allowed in the store because a customer thought somebody that was with me the following night had stole something. The manager asked me in front of customers to leave the store, I have never been so pissed off in my entire life. I told her to look at the cameras. I called back the next day to see if they had looked at the cameras The manager hung up on me. I spent 87.00 that night and my 70 year old mother spent 30.00 My mother is the one they THINK stole. The only proof they have is this customer who said she saw my mom stick something in her purse. She does not know what..only SOMETHING. We spent over 100.00 have the receipts and this is the way we are treated. As I said your day manager asked me to leave the store in front of other customers on the words of an anonymous customer. The cameras will PROVE nothing was stole. I am going to contact an attorney if this situation is not corrected. I spent 87.00 and you treat me like some thief on the words of some customer that they won't say who it is. I am mad as hell this manager asked me to leave making me look like a thief when in reality my mother and I spent a 100.00 that night and have the receipts to prove it.I want that manager fired and I want compensated for the 87.00 I spent in a store I will NEVER frequent again. My demands are small compared to a discrimination suit. I am on disability and I feel I was discriminated against because of this fact. I expect to hear back something TODAY. As I said when I called back to see if the cameras had been observed yet( something a guilty person would not do) the manager HUNG UP ON ME AND I DID RECORD HER ACTON ON THE PHONE. YOU NEED TO GET RID OF HER. I SPEND APPROXIMATELY 200 A MONTH IN THAT STORE. NEVER AGAIN. SHE COST YOU A GOOD CUSTOMER. AND I WANT THIS SITUATION FIXED. SHE CALLS ME A THIEF WITH NO PROOF IN FRONT OF OTHER CUSTOMERS? CONTACT ME ASAP
On November 10, 2017 I went to store # 11978 to purchase 6 ( 2 Liter Pepsi products ) that were on sale if you bought 3 at a time it would only equal 3 Dollar per bottle. I carried 4 regular Pepsi and 2 Red Mountain Dew.to the cash reg. The clerk said it would be over 6 Dollar I mention that her add on the shelf said buy 3 would be 3 Dollar with a limit of 6. They said Red Mountain Dew was $ 1.80 per bottle I told her they were not and on the shelf they were $ 1. per bottle she walk down to the shelf saw the labels never appolgize that I was right and she didn't know the right price. Then she told the other young lady that was working that Red Mountain Dew was a dollar from shelf sticker price. I ask both of them if Red Mountain Dew was a Pepsi product they both said yes but still would not sell the 4 regular Pepsi and 2 Red Mountain Dew for $ 6 as your add said, I then ask for the store manger name and phone number that first refused then I ask for the District Manger name and phone number witch they refused. I final went and got 2 more regular Pepsi then they went by the add and charged me the correct price after the sale I bought the Red Mountain Dew and paid one dollar per bottle. On the back of my rect. the young lady wrote 1193 and name Katie who she said was the manger. Before leaving she said the other lady was the Manger ( I don't believe her ) I well be sending a hard copy of this Mr. Howard L. Levine both clerks told me to leave the store and threaten to call the police they laugh because I refused to pay more then 6 dollar on sale promotion items but yet both had to agree Mountain Dew was a pepsi product. Bar code on transactions 99119780199290174803 and transaction 99119780199300174803 the date was Friday November 10, 2017 time 20: 12: 44 and 20 : 12: 16 both of them were on there personal phone with face book and being very rude and unprofessional Thank you Keith Evans Keith75105@comcast.net
Attention:CEO,Vice president,customer service and personal department management.
My name is Denise Calhoun my husband Jay Calhoun and I have been very loyal customers of Family Dollar for 20+ years until at approximately 3:45 today, 11-10-17, we was extremely humiliated, falsely accused of being ran out and banned by your employee the otherday as she screamed at us made us get out of line to put our basket down and leave ..I asked for a manager as was she running us out, she covered her badge and said she was a manager and did not give us her name just contiued to rush us out the door as rude and fast as she could.The lady running the register had a line of customers waiting as she didn't hear what had been said that lead up to that point.We have never been so embarrassed in our lives!!! I worked customer service and collections Dept for 17 years at ODFL Freight line as well as attended many training classes for Excellant customer service skills.I ask that you please look into this incident asap,This lady acted very childish and loud and just pure mean as she was trying to show off with pure rage.She in no way what so ever handled this in no professional nor acceptable way.This was at your 905 Randolph Street Thomasville,N.C location..
I even offered my licence or name for her to verify that it was not us she banned the other day .She stood and stared at me like I was lying and then done nothing but try to pick an argument with us to the point that I advised my husband to just get in line and us pay and leave .She stood over there contiued to run her mouth where I and others could clearly hear her Saying she knew it was us she knew it and i again offered some type proof for her and she then got very loud and aggressive and ran us out.
Please pull your surveillance ..like I told her I have never been ran out of any store nor had any type charge /ticket at all on my record.We were treated as thieves or clearly not wanted there .SO extremely childish and unprofessional..I am 39 and my husband is 44 we were just trying to do our regular every Friday shopping which we didn't even get to do.She had me in such shock and upset we come on home and will now do our shopping elsewhere ..If you have any further questions please call #336-762-1958.. again this took place at your 905 Randolph St.Thomasville N.C location .She Covered her badge so I could not get her name while stating she was a manager!!! I did advise her that she shouldn't be!!! Very unprofessional !! We are very disappointed and I'm sure the. Line of customers will form there own opinion as this should never happened in the first place nor handled as it was.
Thank You in advance,
Denise Calhoun
I want to Complaint about 1 of your store that is at: 6109 S. Archer Ave, Chicago, Il 60638 #008532. I apply at that store for a job. I went to the Hiring Event in Oct' 2017, had a n interview and took a drug test. The Store Manager (Christine) told me to give her a week to make up her mind, to see if I am going to get this job or not. Well I go to this store to buy my animals their foods, every time I go into this store and asked the Store Manager (Christine) to let me know if she is going to hired me, but she lead me on for 3 in a half weeks, telling me she hasn't made up her mind, then finally, she asked me to go into the back of the store, just to tell me that the job she has was for a Freight job, which that wasn't the job I applied for. I applied for Customer Team Member. Now I am very disappointed, cause this job would be perfect for me, cause I live about 7 minutes away from this store. I have 12 years of very good Customer Service and 12 years of Cashiering. I see this job is still open on the Family Dollar Web site and also posted on the window of the store. I thought I would of got this job. Very Disappointed. I really wanted this job!
Today i went to the family dollar at plaza Americans Erie ave. and castor. You can't walk thru store to many stuff in the isle to many boxes the shopping carts don't fides i had to lift mine from the back to go to the line number 1
The cashier that waited on me had a very bad ATTITUDE maybe she shouldn't go to her car and smoke WEED. STORE # 07266 12207 Grand River Detroit, MI 48227
My Complaint with a Family Dollar Store is that I put an application online for the store at 6105 S. Archer Ave, Chicago, Il 60638. I went to the Hiring Event in Oct, had an interview with the Store Manager (Christine) and she was to let me know if I had the job or not, well it took her about 3 in a half weeks, just to let me know about the job that I was applying for wasn't for me. But the job she told me was a Freight job, which that wasn't what I applied for. So I am complainting that she Store Manager (Christine) didn't want me to work for her. And I still need a job, and I live like 7 minutes away from the store. I do have a lot of customer Service and I have experience in cashiering. Please help! Thank You-Maureen j. Gasiorek
Yesterday, as I was standing in line to check out, the gentleman behind me began to open a package of several candies to eat one. The cashier told him he couldn't open it before paying for it. Then she giggled and said, "I'm so mean!" I responded to her and said, "Yes, you are mean, because as long as he pays for it, it's not stealing. He then said the same thing. She, and her male co-worker (who appeared to be acting as security) told us that THEY couldn't even eat anything without paying for it first because it was store policy. I told her that they were employees and they had to adhere to the policy, however their store policy does not supersede the law when it comes to customers. She then kept saying, "Its stealing, its stealing." I told her that it was not stealing until he left the store without paying (actually, if he had traveled beyond the last register to pay, that inference could have been made). She then told me to shut up and stop talking to her, because I didn't know what I was talking about. I told her, "Maybe if you would listen, you could learn something about the law." As I was walking out of the door, she yelled (with all the other customers still in line) "Why don't you come teach me, stupid ass!" I must admit that at that point, I did reply and called her a stupid bitch, which I should not have. However, as I was opening my car door, this girl left the register (with customers in line), came running out of the store (another male employee was trying to stop her) and started yelling at me nastily, " I thought you were going to teach me, bring yo ass back here and teach me something!" I responded, "You're not teachable, because you're too ignorant." She then yelled to her co-worker who was trying to get her to come back into the store, "Fuck that bitch!" Then I drove off. I decided to pull up the actual law which is exactly as I stated. The main factor with shoplifting is, intent. What was the intent? Intent cannot be inferred until the merchandise is concealed or, in this case, consumed AND the customer leaves beyond the last station to pay for the item. Until then, it is not theft, not shoplifting. The really sad part about all of this, I called a nearby police station and asked the officer about it, and the police officer DID NOT KNOW THE LAW when it comes to shoplifting. This officer said to me, that whether or not its stealing depends on who owns the product. Huh???? Our society is going to pot!! I have attached the law, for Illinois, so others can know their rights!!
I have something that was used and now I can't bring it back to family dollar on plank road in baton rouge, LA 70805
I’ve Been to so many family dollars for years never had a issue at all until today. I experienced at very unprofessional experience which is a complete disgrace especially to our race. I came in saw some great deals. Apparently there’s a new system clipless coupons which you have to download a app. No problem that’s fine I like the advanced technology. The lady at the cash register extremely nice pleasant and showed me how to use it. The young professional employee while she assisted me the line was getting long so she asked her unprofessional co worker to assist. The unprofessional employee takes my items off the register so the pleasant employee can assist other customers. The unprofessional employee ask the other customers in the line to come to her register???? The correct way was to open another register but where she was completely wrong was moving my items to the side so the professional employee can help other customers while I’ve been there for a while and it’s because the professional employee took the time to help me with this new system. I worked in customer service for so many years I’ve never ever took to write a letter at 11pm. As I told the unprofessional employee that she should not remove my items aside while I was there first learning how to use the app effectively this is new and many customers will ask to assist I will not be the only one. She then proceeded to tell me well I did move your items because you can’t hold up the line. I told her she was wrong and she should never come up here to move my items.She then said well I did move it you don’t have to treat me like this. Are you serious you treated me very rude from moving my things. I told her she should proceed to work as the professional employee helps me. I will take this to a higher command I will get names and address this in yelp. Please call me at earliest 3013568060. Tomorrow I will go there to get the name of the unprofessional female that don’t know customer service. The address is 7939 Annapolis rd Lanham md 20706 store #08973 I arrived there around 830
Store number 00091 1402 East River Street Anderson SC 29621. I went into the store today with my shopping bag. Your manager asked me to leave it at the front. I have no problem with that, my problem was after making my purchase she expect me to go get the bag so her store clerk could bag my things. I dont work for her. If you want customers to not bring their own shopping bags in then she or her clerk can go get my bag. I think this is purly a race thing. I was the only white woman in the store. she didnt ask me her self but had an employee address me, why? then she was rude when I asked for the 800 number, I had to go on-line to file this. Maybe instead of harrasing customers who bring their own shopping bags in she should spend a little more time picking up the trash outside the store. Teresa Parker 864-245-7763
there's a new store that just opened it a couple of weeks ago located on Southeast 29th Street in Oklahoma City just off of Durland Avenue. The first time I went in that store the manager insinuated that I was shoplifting and I was informed of previous shoplifters that have been escorted out of the store. The store is very close to my home but I will not shop in there again. The manager's name that I talked to was Qui. she was very sassy towards me and accusatory.
So I visit this store on my way to work 8011 Park Place Blvd Houston Texas, I walked in the store needing to buy female products. I asked a lady by the name Louise if I'm not mistaken the store manager would she point me to the direction where the items would be, as she approached me she smell like marijuana and act as if she was high. She became a but annoyed when I couldn't find the correct row and asked her would she show me, I was one of 4 people in the store at that time she could have had a better attitude.. But coming to work at this state is very intolerant for a manager's job. Very rude of her!
I went in family dollar today and they say I was on camera with another person filling my bookbag up with candy can ran out the store. now I have heart issues what do I look like running. Everytime I go in family dollar I am by myself and they couldn't even give me the date it happen
I came into Family. Dollar 2040 Smith Ave Thomasville. Ga and as I do several times a week but on 10-21-17. This day in talked to the store. manager Walter as I do. but this. day his breath recked. on alcohol. and I think that's unacceptable at the work place. and I think something needs to be done
My family and I always shop at family dollar at store#07841 in Orlando. Been shopping there since it first open with no problems. And I always carry a small kids backpack to carry my meds, money ,phone etc. I even bought it at that store. Today 10\14\17 at6:57pm a cashier who says she a manager (no name tag) made a big deal about my backpack had to leave it car, she have seen me so many times with it and never said anything. Was rude and made rude comments made me and my mom uncomfortable. Said she never seen me which is not true I'm always shopping there with family I spend about $400.00 plus a month. I should be free to carry what I want as a purse, not stereotype!
Age discrimination ,will have a pending law suit coming next week. Check with The Coal Run Police Dept.(606) 437-0902 – Office your store manager treated me like I was nothing started berating me when I asked about a product you has on sale with no price mark I waited standing at the product a woman walked by I asked her if she worked here she said yes I said what is the price of this item she looked and found none ,then she stated she would go in the back and find a scanner to check,10 min. later I'm still standing there when she came out she said I will go to the manager and get his scanner, I waited no one came.Then I went to the check out and asked if he knew the the price as it wasn't on it-his exact words was it was not his problem it was a third party job ,I said your the manager you should know the price? That's when he started escalating the situation into berating me. I'm 62 years old my voice is soft so I never raised my voice I have Diabetes not much longer to live don't feel sorry for me fill sorry for your managers I informed him it's people like me that paid his wages he escalated it even more I told him I didn't want the items I had on the counter he stated" I don't need your business why don't you leave I asked for his name and store number he walked out side and wrote it down but didn't give me the chance to get it I put my finger toward his face about I helped pay his salary he said I've called the police the began rushing me out of the store. His actual word are go take a nap ,go back to your habitat home (houses built for low income families) Go to your HUD home.I went out side and told him you see my car it cost $36.000.00 I'm retired I make around $50,000.00 a year how could you say those things to me? he kept on by saying don't touch me don't touch me. I went to my car got my cell phone to get a picture of the store and the number my phone was dead then he comes out takes a picture of my license plate without my approval. He said I called the police,again.I waited,then started to leave when I saw them pass me and go to the store so I turned around and met them followed by more degrading and embarrassment from them.I was made to put my hands on the car patted down the went through my wallet forcefully made me turn and put my hands on the car.I don't drink don't smoke the drugs I'm on are what keeps me alive no-narcotics.I'm letting you know how your store is run Levine’s model was that “the customers are the boss, and you need to keep them happy.”
I was in the Family Dollar store in Laona WI store # 7095. There is always a girl outside smoking and another guy never doing anything and the Manager Heather is always sitting on the safe and is very rude tells customers if they don't like the way the store is or how she runs it then go to Dollar General not very good customer service. The store is always a mess and the manager walks around with her Bluetooth in her ear while she is waiting on customers and talking to whoever at the same time very rude. The people she is hiring are not very good either. I sure hope they do something soon because that store is really going down the tubes it never used to be like that when all the other good people were working there and kept it clean and organized. A lot of people don't like going there because of HEATHER THE SO CALLED MANAGER. So please look into this and get rid of that bad seed that is running that store.
First of all, I contacted the Family Dollar store at 905 Randolph St. in Thomasville, NC 27360 this morning to have someone check to see if they had an item in stock that I wanted to purchase to buy. The person answering the phone said she was busy right now and couldn't do that. I then asked if she could take my name and number and call me back with the information. She stated no, she could not do that. So, I traveled into town to that exact store, and went in to shop for a halloween costume for my grandson. The item I needed was not in stock. So I decided to browse a bit. There was an aisle that had a white handwritten sign stating "only red tag items are clearance". It was hanging directly under a shelf of items that I picked up to inquire about. I also picked up a couple of "floral picks with pumpkins on them", since Halloween Decor was listed in the sales paper as 25% off. I get up to the counter and ask the cashier to check to see if the item I had in my hand was on clearance. She said no and told me to follow her back to that aisle. She began stating that the item was not clearance, only the red tagged items. I told her I understood that, but the white sign was placed under items, which made it seem like any items above it, if marked with red tags were on clearance. It was very confusing! And that's why I asked her at the counter. She was very arrogant about it and stated "that's what everybody thinks". Well, maybe the sign is actually CONFUSING where she had it hung. We proceeded back to the checkout, where I was going to purchase my floral pics. She rang them up with no 25% savings. I showed her the sales paper. She said "these are not halloween decor". So I told her that I would be contacting her corporate office. I have never been treated so rudley in a store before. She said "I'm this way because so many people try to get over on me, and get something for nothing". Well, that's not me! And I don't appreciate being treated so rudely and disrespectfully! I have worked in customer service for the public many times before, and NEVER did I treat ANY customer that way! I was always taught that the customer is always right, no matter what. I have been a shopper at Family Dollar Stores all my life, but I can guarantee you that I will never shop at another one again! You need to re-train your employees, especially this one (short, blonde hair, arms covered in tatoos, morning shift Manager), how to treat customers with respect.
You must have TONS OF COMPLAINTS because I tried calling your Corporate Office to voice my complaint, several times, and was told I was #39 on hold for complaints!
Hello ... I am one who usually do not complain much, but it seems like every time I go into the Family Dollar store on Powell Blvd., in Whiteville, NC there is always boxes and big carts on many of the aisles. I told the check out girl this past Tuesday that I would have bought more items if I could get to them and she told me in a nice way that Tuesday was the day that they stocked up. I know I have been in there many times other than a Tuesday and it would still look like it was stock day. Thank you for listening. Helen Gore
Store ran out of bags. Waits till u are getting rang up to say they don't have bags and you can purchase the reusable bags for $1 each. I walked to the store and only had enough cash to purchase what i needed. The right thing to do would be to put a sign on the door before i shop letting customers know they don't have bags or give the other bags for free or open up a bag of trash bags and use them..i had to walk all the way home carrying stuff and constantly dropping stuff on ny walk home..this is ridiculous
Every time I come here, which is min. Weekly, I have 8.00/ 20.00 in coupons. Digital coupons don't work here. I'm embarrassed each time. The cashier looks at me like I have 3 heads. Each time she claims she can't use my coupons. I don't scam!! There 100% valid! The mngr. Puts them in manually. Not to happily. Yesterday, this took 35 minutes with 11 people behind me starring at me! This store and help is pathetic!!!!!!
I stopped by your location at 311 Briarwood Dr, Jackson, Ms. The location should have been open at 8am. The location was still closed because your employees can not get to work on time, this is not the first time. I ended up going across the street to your competitor Dollar General. I prefer shopping at Family Dollar but if you can not open on time, I will stick with Dollar General.
My wife Karen,ended her employment last night with your store due to lack of hours, a manager that doesn't know how to manage, a verbally abusive, foul mouth, lazy, disrespectful assistant manager.
I retired recently in supervision, have had many hours of management training classes, so I recognize your problem.
I do not approve of your management treating my wife this way so now your store has lost a valuable, hardworking employee.
I was in Family Dollar #08395 Sunday, September 10, 2017 buying household supplies. I started by telling the cashier I had two separate purchases. As he was ringing up my first items, I informed the guy that the bleach was $3, not $3.15. He didn't acknowledge that he'd heard me so I assumed he had. After I'd paid he started ringing up the other items, which was candy and chips. I asked him for my receipt for the first purchase. He gave it to me. I looked and saw that he hadn't changed the price which I again mentioned while he was still ringing my second set of purchases. He responded by saying, "I don't know why it would be $3." I said, "Me either but the sign says $3." He again says he doesn't know why it's $3. Okay, that's what it says on the shelf. I didn't want to hold up the line so I told him to ring up the next person and I'd go grab the sticker. He tells me he doesn't need another bleach, he needs to see the price. To which I said, " That's what I'm going to get." I went ALL THE WAY to the back of the store and grabbed the sign that CLEARLY said, Clorox $4.25 Our Brand $3. Save $1.25. I show this to this guy and he's STILL SAYING he doesn't know why it's $3. Then he gets belligerent and really starts talking disrespectful and loud saying "I don't know why you're arguing with me over 15 cents!!!" I, and the line of customers, looked at him sideways. Is he serious, stupid or seriously stupid right now??? I never even raised my voice or got mad up to this point. I said, "I'm not arguing, I'm asking for my receipt to be corrected. I want the money that's due me." He said since I'm going to argue over this, I never argued, he'll give it to me but I was banned for HIS store. I guess he was mad that I'd showed him why the bleach was $3. I said, "NO PROBLEM, you shouldn't be in customer service!!! I come here all the time when I wash but never again". He said, "Are you kidding me!!!??? This is MY STORE!!! I'm always here. You're banned!!! Don't ever come back!!!" I said again,"NO PROBLEM!!!!!" I left there in disbelief about what had just transpired. His behavior was unwarranted. Watch the tape! I don't know if he was on meds or needed to be but he was definitely out of order and disrespectful.
5 stars = bad
I forgot my $5 coupon at home and was going to ask the cashier if she had one I could use. She said she only had one left and said that I could have it if I donated $1 to the Red Cross. I stated that I did not like the Red Cross (I'm not happy with the way some people were treated during Hurricane Harvey & I have heard that most money goes to the ones at the top). I told her that I supported the Salvation Army and other groups. She refused to let me have the coupon because I would not contribute a $1 to the Red Cross. I considered that blackmail! I paid my $27.00 and left. When I got to my car, I realized that I should have left the items on the counter and not paid for them. I decided then that I will never shop at Family Dollar again even though it used to be one of my favorite stores. Walmart would not have treated me that way, therefore; I will only shop at Walmart in the future.
I went to Family Dollar in Pike Plaza Shopping center in North Little Rock Arkansas at 8:40 central time this morning, the store was closed. The sign said store opens at 8:00 am, the store was dark and no one was around. I need a few things so I could continue working until my lunch hour. The items I needed were important, due to an urgent medical issue. I walked back to my job without the needed supplies. The store being closed was inconvenient and I had to improvise. I shop at Family Dollar frequently, I am considering a boycott to Family Dollar Store in general. Thank you for allowing me to vent. Rebecca
I got to the Famly Dollar on spring Grove at 9 am this morning to a closed store I have waited outside the store with other customers as well as with a delivery truck the manager did not show up to open the store until 9;46 without so much as and had us waiting until 10 am i thought that she was very rude because when she opened the store she closed the door on a young lady preventing her to come to inside without so much as giving us an apology for having us wait over an hour to shop, I have set inside of my car watching other customers leave very upset
I bought Colgate Toatal Avanced Health this one i had to Shake to Activate and i did when i tried it i almost choked my throat felt like closing on me. I took it back to the store and i was told that they can't refund or take it back because the store doesn't get refund all i want is another product not a refund. Store #05950 3919 Washington Ave Racine,Wi
Went in yesterday to buy some good sale items. I was told that she could not give me the sale price unless I had a Smart phone or just a cell phone. Lost a customer and plenty of my friends after this.
My car had broke down and phone was on 5%...so i went in bcause i just wanted a lil juice to call my mom and the girl at the front counter was very nasty and rude to me..and so i used else's phone to call roadside assistance. .then i had to use the restroom so i ask the same girl with the nasty attitude was like we dont a public restroom.very bad experience will never shop there...
Your parking lot always looks like a GARBAGE DUMP ! We moved to Memphis for a clean city but not so true at your store .
It seems that your company doesn't promote a drug free environment. I am aware of one of your employees using drugs and wasn't screened before she was hired. Her name is Cynthia Walker and she works at 210 W. Fairview Are. Montgomery Alabama.
Yesterday I went to Family Dollar
in Marumsco Plaza . I ask the cashier
For a pack of cigarettes. He told me I need to see your ID. I told him I left it in the car .I also said to him when I have my uniform on you didn't ask me for a ID.
I went to the car got my ID and came back.
The manger told me he did not like
my attitude. And he was not going to sell
the cigarettes to me.He also told the other cashier not to sale them to me niether.
And that he would call the police.
Was accused of stealing. I feel I was discriminated racially profiled. Was very embarrassing. The manager accused me her name is Shirley levette.location hwy 87n. September 1 2017 around nine am
My complaint is that your Assistant Manager Sue Mckinnis- store 08038 was rude, short and accusatory. I had a question concerning the pricing of the 75% off seasonal items. As I was trying to get a clear answer, she stated that she is tired of people coming into the store wanting to pay only a " penny " for things! She blamed her Manager, who where not there at the time, of the confusion due to the pricing. Her statement was offensive and uncalled for. She was very short with me. I never asked to get anything for a " penny " nor did I come to Family Dollar to get my items for free. I shop at Family Dollar approximately two to three times a week. Her abrasive tone and rudeness was uncalled for. I felt as though I was being treated like a common criminal. She never apologized. I am not sure if I would shop at that particular store again. I wouldn't think that this behavior from your managerial staff is representing the core values of Family Dollar. Thank you.
This management at the new Family Dollar on Mc Cart is a very unprofessional team. The store on a scale of 1 to 5 was 1 it was about 5 employee'S sitting n standing in a group talking the store for that many working wasn't Organized nor clean. When u call for merchandise to be held n not only that the DM even called to make for sure that it was there n it wasn't there this is a problem with ur management team . Now this means that the General Manager didn't want to follow orders of her boss a DM or even care about Good Customer Service this is what I call a Rachet Mgr. That should be written up by her DM for not following orders not providing Good Customer Service to a Customer. The location is the New Family Dollar on McCart. N when the season for that merchandise comes around again that Mgr should pay for those 12 Solar Lights out of her pocket or she should call around until she finds it. If I was thinking I would have taken a picture so u could see for urself n I have been a Secret Shopper before this store would have score very low n everything ok. It was about 2 hours before closing it looked like omg a mess.
I have been an active citizen in the West End community since a child since before family Dollars was there. My boy's have been selling in front family Dollar for a while by them selling gives them no reason to steal. Every time my boy's make money they shop with family Dollars and the manager have the audacity to accuse my boy's of stealing. Now I'm very offended and want to take out a law suit for falsely accuse and harassing my boy's by judging them. My kids are honor Muslim boy's principle list students and are being judged. For my boy's honor I'm willing to fight in court.
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