Walmart Complaints Continued... (Page 33)

Just wanted to file A complaint about the Walmart Restroom for Women in Lebanon Ky @ 2136 Campbellsville Hwy. This has to be the most unclean Walmart restroom I have ever been in. Its a shame that as much money as this retailer has to offer a restroom this uncleanly.one of the stalls in this front restroom has been out of order for weeks now another one is down too.The Janitorial staff at this location needs to be fired its absolutely disgusting to have to go in most times. Always out of paper towels soap dispencers broke and with only 2 working stalls most times an unuseable commodes.Please fix this problem at this location. Thanks

I purchased 2 comfprter sets at the local Walmart store in St. Robert, MO on 2 January 2013 between 1355 and 1400 hours. When I put the comforter sets on the counter, the cashier proceeded to unzip them and check each fold within the comforter sets. I askedn her why was she doing that and she said people put other items into those product, particularily teenagers. It is plainly obvious that I am not a teenager. I have purchaed comforter in the past and have never been subjected to an item strip search in a plubic setting like this before in my entire life.

I’ve made purchases at Macys, KMART, JCPenney, Sears, the Military Base Exchange and other Walmart stores as well as this one in my 47 years life span and never been subjected to unprofessional practices such as this. These stores are equipped with security cameras and personnel who monitor for theft and decepyive customer acts. I did not appreciate the cashier putting her hand all throughout a product that I am purchasing for personal use. Cashiers handle all types of unsanitary products such as currency , customer credit cards, personal checks, let alone scratching the scalpd, their exposed skin and touching other customers. I know this is not routine practice in any store and her reason for her actions is not justifiable. Walmart needs to respect and treat all theirs.

We, the concumers are the reason why Walmart is a successful organization and deserve better professional treatment than waht i experienced today. This is the second unprofessional incident I have been subjected to at this Walmart store. The first one was customer discrimination by a Walmart worker in the outdoor sporting department a little over a year ago. It appears to me that the staff needs some type of diversity training.

Today 12/26/12 I went to the Walmart in my home town to return a Christmas gift that did not fit. I expected long line’s because it was the day after Christmas. What I did not expect was what happened when we got there. Went to Customer’s Service to do the return and was told that return’s were to be done on Check out line’s 14,15,16 & 18 and they had a sign posted with which line’s were for return’s. Went to the Check out line’s but only one was open. This one line became increasingly longer and longer so of course myself and other’s began to lose our patience. Asked them to open the other lane’s an were given attitude, asked for a manager an was ignored. Took my handicapped Uncle who has only one leg to go up to the Customer Service Desk and complain because we had been in this line for 40 minute’s. Finally they opened one more lane but it was done with attitude toward’s the customer’s. I live in Clewiston Fl. 33440 I understand it was the day after Christmas but I think They need a lesson in Customer Service. Several of the Employee’s were trying to be helpful but were hushed by there Superior’s.

I arrived to our local Walmart at 753 pm on December 24, 2012 in Dickinson, ND where I was greeted at the door by a women that said “We are closed and you can’t come in.” I asked what time they closed and she said 8. I then went to the other door thinking that she was mistaken where I was greeted by Bonnie. Bonnie also told me that they were closed and I could not come in. I asked Bonnie what time they closed and she also told 8. Bonnie then continued telling me, “We announced it to the public that we would be closing at 8pm.” I responded with, “I understand, however it’s 754 pm and I need a few groceries for dinner tomorrow night. I will be less that 5 minutes.” Bonnie told me, “you only have 3 minutes and we are not allowing anyone in. We are closed.” I then went to my car to leave, as I was driving out I decided to go back and ensure that I had the second woman’s name correct. As I walked to the door I again was greeted by Bonnie shaking her head (no) at me. I told her that I was not attempting to come in the store I was just coming back to ensure I had her name right. I was denied access to Walmart in Dickinson, ND prior to the stated time that the store was to close.

Cashiers would not help me with buying a computer at the Huntington Mall Walmark located in Barboursville, WV . The Date was 12/21/2012 I was trying to buy a computer at this walmart when nobody wouldn’t help me. Thanks alot Walmart you suck you wont get any of my 40,000 friends to visit any of yours stores ever again. You really screwed this christmas up alot ba hum ba walmart you suck.

I placed an order 2 weeks ago so it can definitly arrive before Christmas. 2 weeks have passed and no shipment has arrived. I called Fedex, they said that to call Walmart because it looks like Walmart just created an AB but never shipped out the packages. I called Walmart and they couldnt give me answers to what has happened nor can they guaranteed me that my replaced items will arrive to me before Christmas. Since Walmart dropped the ball, they should compensate me somehow; I am not asking for the items to be for free; all I needed was a guaranteed from Walmart that my items will be shipped out on RUSH and delivered to me by this week. The customer service person “supervisor” was so rude and had no empathy. She was just reading the rebuttals she is told to read. That is not customer service at all. Walmart dropped the ball, therfore they should compensate the customer somehow; not F things up again for them. shame.

I took my Dad to Gilmer, Texas Walmart today. He has stage 4 lung cancer, emphysema. It’s even quite an ordeal to get ready to go to town. We get there and no “scooters”. I circle around to the exit area and check, no scooters. There was a nice man at the exit area and asked him where are the scooters. He said there were none inside but to check with the boys with the orange vests outside. So, I leave my Dad while I’m looking for an employee, find a young kid and ask him to please bring me a scooter for my father and I would be waiting at the entrance just inside.

He said okay. 15 minutes later, nothing. I go outside to see if I can see him and run into another kid with a vest and asked him to please bring a scooter we have been waiting on another kid for 15 minutes and nothing. He said he would go look. 5-10 minutes later, nothing. I go back outside and both kids are bringing in regular buggies. I said, where’s the scooter, oh, we couldn’t find any. (Yeah, can you believe?) So I go to the customer service desk and ask “Debra”, can she find me a scooter.

She said, well, if we don’t have any over there, we don’t have any. Not so much what she said but HOW she said it. Like I’m a bother and had absolutely no intentions on even trying to help me locate one. I told her what all I had done trying to locate one and still no concern or help. I said you would think Walmart would try to supply ample amount of scooters for the disabled. Still nothing. So I said you know, my Dad has stage 4 lung cancer and we have been waiting 25-30 minutes and no one is helping and God forbid when she gets that age she will one day regret and reflect back on this moment.

So I walked off to go get my Dad, at that time, apparently, one of the kids brought a scooter, finally. I got on it and brought it around to him, when doing that, Debra was talking to an employee about me in a sarcastic manner. There were also two customers in line she was waiting on listening to this. She wasn’t even trying to be quiet about it.

So I got off the scooter to look at her name tag and told her I didn’t appreciate the attitude and no customer service skills. Then the other employee rolled her eyes with a smart smirk at me. So I said that goes for you too. She mumbled something under her breath. I got back on the scooter to take it to my Dad. My Dad got on it with his oxygen and rode it 25 feet and it had no juice; battery run down. He finally said we’ll just have to do this another day. We barely make it back to the desk area and getting ready to leave. I ask another lady, seemed nice at the desk for a complaint form.

She looked around a bit and said I guess we have some in the back. Told her never mind I would file it online. Now just how the hey do you train your employees for customer service? How do you screen for people who just “Don’t care”. How do you screen for people with “Attitudes”? Total lack of not just customer service but “human compassion”. You think you can keep customers because of your advertised “low prices” only, got news for ya, it takes more than that. I’ve spent on average $400 a month with this store for years, not to mention this time of year around $700-800 gift cards to family. Well, not this year. No more shopping Walmart for me. Inaction and poor attitude speaks volumes!

In Friday, 03/23/12 at 13.58, I purchased 8 bags of black mulch at the price of $3.15 a bag. I entered the store from the gardening side and checked the mulch I wanted, the least expensive one. Usually you have a letter attached so that it is easy for the clerk to look up when you make the purchase. I checked the availability of the mulch and estimated 12 or 13 bags remained. I bought several other items and went to the garden center to check out.

The check out went fine. The mulch showed as being available and I went for help in loading. I was told that the mulch was no longer available. The Walmart associate pointed to a running truck without a driver and told me this sman was buying the mulch as we spoke. I had already bought and paid for the mulch. I asked to speak to a manager and one was brought within a reasonable amount of time. I explained the problem and showed him my receipt.

He said there had been a mistake and the mulch was no longer available and I should go back into the store and get a refund. I didn’t want a refund, I wanted mulch. I am 71 years old 4 ft, 6 inches tall and not able to spread my own mulch and had already arranged for my granddaughter to help me the next day. I know some about computers since I have worked with them my entire life. My sale would have been stopped at the point of sale at the register if the mulch was not available.

This manager knows that the mulch was loaded without being paid for either with the help of your associate or without his knowledge. I believe he had knowledge since he pointed out the running truck to me with the mulch on it. I understand how this could happen, but do not believe it is fair and I would never do this, load an unpaid for product into my vehicle. I play by the rules. I was not offered a rain check, I was not offered a more expensive mulch, (you had one for $3.67).

I would have bought the more expensive mulch if the Associate at the point of sale had told me the other wasn’t available. I believe your manager or manager’s assistantknew the mulch was illegally loaded, but would rather deal with a 71 year old, short woman than he would the man who had loaded the mulch onto his truck before he paid for it. I was upset and probably makeing a scene in a busy store, but I did not use any profanity or other nasty words.

The manager or assistant manager told me to wait in my car and he would obtain my refund the bring it to me which he did. I know he did this because he wanted no more scene in his store from me. I have been a a good customer and I will not say I will no longer buy from WalMart. Your success does not depend upon me anyway. I am a small person and have a small voice in the common scheme of things. I believe this could have been handled in a better manner. I was right in this case.

The person who had loaded the mulch was behind me in line and probably could not have paid for the mulch until my refund went through. That was why the manager was so eager to do the refund himself. I am tired of people thinking that because we are old, we are stupid. I would bet you I have twice the brains of this manager, because I would never let an older customer, leave my store unhapppy. Older people buy lots of things including things from the pharmacy.

My asthma medications run me $365.00 every three months and that is with Anthem Blue Cross coverage. Stupid, Stupid man. Last year in November, I bought a computer, and two Amazon Kindle Fire,s for my granddaughters. At Walmart. Won’t be doing so this year.

Thank you for listening to my vent. I feel better for having let you know. Sincerely, Judith Edwards.

I went to my local Super WalMart (“Wally World”)store Tues. 6 March, 2012 at about 10:00-11:00 AM to purchase the new Bruce Sprngsteen CD titled “Wrecking Ball”. They were not put out with the rest of the new releases on the end of the asile, in fact they were not on display at all. When I questioned some of the employees (oops I am sorry, Wally World does not have “employees” they have associates/slaves, so as to keep from paying decent wages and benefits).

and they also could not find them. There is one associate I have talked numerous times in that department if I had questions about merchandise there, I do not recall his name but he is a very courteous and customer oriented person.He too could not find this CD. While looking thru some other CDs and seeing another associate putting out stock from a grocery basket we were able to locate the “Wrecking Ball” cds still in the box they were shipped in. This was not a good thing and an example of not caring for the customer and making him have to take extra time out of his day to wait until they were found and displayed.

Mr. Bruce “the Boss” Springsteens’ mujsic is so that when a release date is announced you shouls insure that it is diaplayed one(1) second after midnight on the date of release. Later that day I called and wanted to talk to the store manager in regards to this incident and as is normal he was not available. I was transferred to the music/electronics dept and spoke with the associate that had helped me previously that day.

I also have another complaint which involes your “online ordering and shipping” department. I ordered a Beach Boys cd and the time that was alloted for me to receive it by wwhat your people told me was exceeeded by at least 7-10 days. This is not good customer service either. I believe I should be reimburshed for my s&h costs. The main problem exists with your shippers, UPS or OOPS as they decided to not ship it by UPS,OOPS, but rather send it “THRU THE UNITED STATES POSTAL SERVICE” another bad idea by the Wally World bunch.

Boy if Sam Walton was still alive heads would roll in regards to the sorry way I have been done in the last 3-4 weeks. PS: I actually don’t expect anything to be done on your part but I know something WILL be done on mine. Remember the Wally World isn’t the only game in town anymore.

We stood there and stood there while a pharmacy worker put on bags. We stood there and stood there…at one point my friend looked at me and said” what the heck” I said welcome to the White House Tn pharmacy. Finally the girl came over without a smile or a hello and took care of us even tho you could tell she did’nt want to.. So Thursday..I ordered my refill online to be picked up at 1pm. Walked in there was a lady standing at the drop off with a Pharmacy tech on the phone, walked around to the pick up asked for my meds. Stood there and stood there and stood there and stood there.

Pharmacist looked up and said “we will be right with you” mind you there was a pharmacist. and four tech’s working. I walked over to the customer service as I have done in the past when I have felt I was being treated wrongly by the pharmacy. of course the Mangers say ” well there is really nothing we can do, the are separate from us” I then walk back over to the pharmacy and get the meds I had ordered..I tried to walk out but was chased down by a guy asking if he can talk to me..He was from the Springfield store and was called in to find out what the heck is wrong with the Pharmacy at my store.

Basically he was having to spy on them to find out why the pharmacy is so unorganized. I left my name and number with the store manager who was suppose to give it to someone who has authority over the Pharmacy since the store manager can’t do anything when there is a problem in the pharmacy. I also was advised y the man that chased me down to call the 800 number. Still waiting on that call and waiting and waiting and waiting..I guess people need to know that the Pharmacy at Walmart be held accountable for anything their staff does or say’s to customers. So if you Don’t want to feel like you are a inconvenience at the White House Tn Walmart.

Don’t pr-order any of your meds online and show up and then try to hand in other scrips while your waiting( I was planning to pick the new scrips up the next day I did not expect at all that they would fill them at that moment)..Also don’t get confused about co-pays or medication cause that will only frustrate them more. Also when going to pick up or drop off keep your eye’s down and sit on the bench even tho you are the only person standing there while the tech is putting bags up.

I just left the Lebanon, TN Wal- Mart where I did my WIC shopping. I always get a 64oz Ocean Spray Ruby Red Grapefruit Juice and tonight it was labeled correctly on the shelf for WIC. The juice would not ring up so a supervisor was called. It took 30 minutes to get someone to come help us ( this is at 10 pm with only 2 lanes open). I told the supervisor that we get this juice every month to which she rudely replied,”Not here!” 15 mins later an actual manager came over and we showed him the picture we took of the juice with its WIC label on their shelf.

He refused to give it to us and claimed that overrides have never been done there ( a lie bc they have done that for me before). An hour after we got to the checkout, with four small children in tow, we were able to leave. I’m tired of crabby employees, long lines and waits, under stocked shelves, and wrongly priced items not to mention the constantly changing ad matching rules. I will be calling corporate first thing in the morning!!

On Thursday, February 2nd, I called Walmart to have my medications transferred over from Healthstat to Walmart. I spoke with (Walmart Pharmacist). I gave him my pharmacist direct number so that all required medications could be transferred to him. After a few minutes, I received a called from my doctor’s office stating that they had sent my required medications to Walmart. After I received this phone call, I called Walmart and spoke again. I asked if he had recieved my medications and his response was, “i received a list but not the prescriptions.” He began asking me questions about why I was transferring them over to Walmart. My response was, “let’s not concern myself with those details, but focus on getting my medications to me as soon as possible.”

He seemed to be more interested in why I was transferring my medications versus servicing my health condition. After speaking with him, I called Healthstat and asked for their pharmacist direct number so that Walmart Pharmacy could call them. Once I received this information, I called Walmart and gave (the pharmacist on duty) the contact information. He, in turn, advised me that Walmart would follow up the next day (friday, 2/3/12) to make sure that my prescriptions would be transferred so that i could get the necessary medications for the weekend and thereafter.

On Friday, 2/3/12, I called Walmart to make sure that they received all of the necessary medication information. I spoke with the Pharmacist — Dee. Dee advised me that she did not work there all of the time and no one had followed up from Walmart with Healthstat to get the necessary medication. I asked her, “what are my options as I need my medication for the weekend.” Her response, “call Walmart on tomorrow and find out the status.”

On Saturday, 2/4/12, I drove over to Walmart to speak directly with the Pharmacist –. I asked what was the status of my medications. His response, “i was off yesterday and no one followed up, even though, i left a message.” I asked then asked him, “what are my options because i need my medications for the weekend.” His response, “I can’t give you anything until I receive the prescriptions.” This person should no compassion or concern for my well-being. I was completely taken back by his lack of concern for my health. I walked away from the counter and he said nothing. In fact, he did not even make eye contact with me.

I went to my car and called the Walmart stores number and asked to speak with a member of management. I spoke with a very kind young lady. I explained my situation to her and advised her that I would file a complaint and get the name of the pharmacist.

I walked back into Walmart and asked for his first and last name. He refused to give me his last name and asked me why I wanted to know. I told him that I was filing a complaint against him at Walmart Stores. He frowned a said, “man, I told you the situation and you just don’t want to accept the facts.” You need to leave. I told him that I was not leaving and was very disturbed that he holds a position that manages live-saving drugs for people, but he shows no concern or professional competency. My exact words were as follows, “it is a shame that someone in your positions does NOT give a damn about someone else’s health. I told him that I found his behavior to be outrageous!

He then began shouting and me and telling me to leave his office. He walked towards me in a very threatening and intimidating manner and I told him, “I don’t think you want to jump over here and physically assault me.” He then looked at me in my face and told me to get away. He treated me with so much disrespect. I felt like trash!! He then picked up the phone and told me to leave. At that point, I walked away from his counter.

I found (Walmart Manager) and told her the story and she advised me to contact Walmart Corporate Headquarters. I, then called Walmart Customer Service and reported this unfortunate situation!

I am so disappointed in Walmart’s Pharmacy was unprofessional, disrespectful, threatening, intimidating and lack compassion. As someone who has managed customer service personnel for over 25+ years, I must say that his behavior was the worst that I’ve ever experienced from a member of management at any Fortune 500 company!!

ABSOLUTELY THE WORST!!!!!!!!!

I had purchased a four pack. Of the great value biscuits. The date on the can has march 12th 2012. I have sent this on feburany 1st 2012. There was an unidentified object inside one of the cans. I have taken pictures of this. I buy “great value” products often for the savings. We spend, on average $225.00 per shopping trip weekly. I called the location to inquire about what I should do. They told me to bring a “proof of purchase” and I would get a refund. I was not happy by this response. I shop at Wal-Mart for savings and for value. Standing in the check out line for 25 minutes (on average) is worth the Money saved.

I work for a billion dollar company. We base our sales off of customer retention. This is NOT the way we handle things. I felt prior this experience that GV is comparable to other products. At this point, I do not feel this way anymore. Any other namebrand company would have worried a bit more about everything. You take $255 X 52 and can figure out if that amount of money is worth someone concern. I honestly just called to alert your company of the issue. At this point, I will no longer shop with Wal-Mart again.

Just to let you know I bought some bags of pellets for my pellet stove at your Rochester, NH. store. Well my pellet stove quit working, the auger wouldn’t turn, when I scooped the pellets out I found a large bolt jammed into my auger. I will bring the bag & the bolt to the Rochester store, but if I know WalMart they will tell me tough luck. So please if any of you use pellets please by them from a reputable store. So I went back the next day. Well typical Walmart, all the Asst. Mgr. did was say “We try to get the best pellets available” and walked away.

Did not even offer to replace the bag of pellets. I guess the $4.00 would have bothered the  Walmart shareholders. It is a shame that you sit down and start eating supper and your hawaian roll has mold on top of it I call the manager at Walmart, she told me that I can get my money back and get some more rolls I get to the Walmart customer service desk and they call her and she never came and another manager name melba was helping me I went back to get some rolls like I had and they all had look like the other ones I had so I went and got three packs off the small bags they had cause they look better than the ones I had.

Melba tells me that I couldnt get those in d place of the other one cause they have different bar codes I want you to know that there are thousand of people spend all there money there and if something is wrong the customer service manger can care less you all need to change there name cause customers are not number one at Walmart.

How dare you take people away from thier families on Thanksgiving. Especially when i know all you big wigs making 6 figures a year are off spending it with your familiee. This is a disgrace. Families have so little time together but to take moms and dads away on the holiday. I aqm totally disgusted with you all. I hope walmart crashes and you are all unemployed within a year. I know you pay your employees garbage and you all make your big saleries off your little people who work in the stores. You are all trash every one of you. No family values practices at walmart that is for sure

It is the Wal-Mart Supercenter in Deland, FL. 1699 Woodland Blvd. It was a busy lunch time and I had to wait in line for more than 15 min. My cashier name was Tom, who happened to be the Customer Service Manager, helping out during the pick hours. When I went home, I found that my pound of turkey was missing. I had to go back to the store, where I found this guy Tom walking around. Yes, he remembered my forgetting the turkey and handed me the plastic bag. To my surprise, there were chocolate cookies inside. His response was: “This is what is left over”. The conclusion is that at least one more customer had the same problem like me.

The question is if he really forgot to give me my stuff and someone else took it, or he took it. Also, this is Tom’s method of doing his job – by not serving the customers. The tragedy is that he is a CUSTOMER SERVICE MANAGER WITH 7 YEARS OF SERVICE. It is ridiculous! How Wal-Mart is going anywhere further with this kind of employees? The good thing was that the Assistant Manager in charge gave me $25 gift card for this inconvenience. Nevertheless, I am so deeply disappointed with Wal-Mart, keeping in mind long wait time and bad customer service.

I have been called on 2 seperate occasions-for notification of winning Wal-Mart gift cards–one was a 1000.00 and the one today was 100.00. I answer the call, a recording gives the presentation, then I’m told to hang on a representative will give me the details of my winnings—-which no one ever answers the phone. Therefore, as a customer of Wal-Mart which I spend more than 200.00 weekly at your stores, do not appreciate this–false winnings game. If I have won, give me the prize, if I have not-leave me alone and do not call me again. I have more important things to do with my time. Also I’m rethinking if I should ever shop at your stores again.

I recently had to have my tires changed on my car I had an appointment @ the North Bay Walmart for 5:30 @ 6:45 went back to the tire dept. they did not do them they could not put the key in the ignition they tried to page me but I was not in Walmart I put the key in no problem they did not try very hard I put the key in and it started asked if they could Finnish the job they said no to they close at 8:00pm. Made another appointment for 4:30 on Friday 1.5 hrs later paged me could not put tires on I they needed to put cheaper ones which was fine 1.5 hrs. later went back to tire dpt.

tires not done could not get bolts off the wheels they said they were to tight they said they tried to call me at home I live 35 min. away I was still at the store gave them my cell # in case of a problem never even tried to me those guys had no clue what they where doing 3 hrs one day wasted and 2 and 3/4 the next terrible service I will never go back to your tire dept. again and will let people know what to expect on the BAD service.

We are currently looking for a lawyer to get justice in handling our Wal-Mart claim. Here’s our story. On Saturday May 28, 2011 We bought ground beef from Wal-Mart. The meat package date has use or freeze by May 30, 2011. On Sunday May 29, we cooked the ground beef. On Monday May 30, my family member was sick all day with fever, nausea, vomiting and diarrhea. He went to the doctor the next day because his symptoms had worsened. The doctor diagnosed and treated him with three different types of antibiotics for food poisoning. June 1, 2011 I took the remaining ground beef along with my receipt and told a manager what happened.

The manager Stephanie, filed a claim and took a sample of the ground beef. She stated to me the meat would be sent out to a lab. Later on that day, the manager called me to get more information. She told me we should hear back from them in a week or so. We still have the phone logs to prove all calls received and all calls made. Over a week had gone by before anyone called with concern. June 13, an employee Erin, called to see how we were doing. I asked her a few questions about the claim. She stated that she saw a file sitting out and decided to call us to find out what was going on and if we were doing better. She said she did not know much about the claim and gave me a number to contact CMI. C

MI is the company that handles Wal-Mart claims. I called CMI and left a message. I called CMI several times on June 16, and left a message with Cricket Daniels, still no call back. From June 17 to June 21, I tried again and was ignored with no response. I talked to a few managers from Wal-Mart and they basically kept giving me the run-around and told me, the manager who helped us with the claim was out on family leave. Finally, on July 12, I talked to a Bart Gills from Tyson Foods. He told me he sent out some forms for family member to fill out and send back. Family member filled out, copied, and sent forms back on July 31. On August 1, I talked to Erin the employee again. She stated that a manager asked her to give a call back to see what she could help with.

I told her that we had not heard anything from CMI. Erin gave an address she found online and asked me to contact them by mail, she also stated she left a message with Cricket Daniels. We never heard back from Erin but I made several attempts to get answers from Wal-Mart managers and CMI. No one showed any true concern. Finally, I called and spoke to a Joan from CMI and told her what was going on. Joan stated to me that she left a message/email with Cricket Daniels. She claimed that Cricket was out for the day. Joan asked me questions regarding the claim.

She told me she would contact Bart Gills to find out what was going on. About 5 minutes later Joan called me back and said that Bart Gills was out of the office but she left him a message asking him all the questions she wanted to ask concerning the claim. Joan also asked him in her message to contact Cricket Daniels on Monday morning, August 8, 2011. Monday morning came, we never heard from anyone. August 11, I called Bart Gills. Bart told me he never received the ground beef sample and suggested we contact Wal-Mart to find out what happened. That same day I called Wal-Mart and talked to a Manager named Melissa. This is the manager that took over for Stephanie while she was on family leave. She said Stephanie would be back on August 14.

While over the phone, Melissa looked in our file and saw no documentation that the meat sample was ever sent out. We no longer wanted to speak to Bart Gills. We did not purchase the ground beef from Bart, we purchased the meat from Wal-Mart. We feel that Wal-Mart showed negligence when they took a sample of our meat and never sent it out to a lab. We have been lied to and treated with no respect, sincerity or true concern. We have been Wal-Mart customers for over 20 years and never thought we would ever be treated in this manner. We want justice and we want to be treated like the loyal customers we are.

We have proof of medical records, receipts, copy of claim, claim number, copy of statement of damage form, photo copies of dates on meat package, phone logs, and written documentation of all calls made and received.

This has to be the worst run wal-mart store in this state. Week after week shelves are bare. Clothes are on the racks so you cannot read the size and racks are marked with the wrong prices. One rack was marked #17.97 but everything on the rack was less than $10.00. This morninng a rack had a price on the top of $5.00 on clearnace but the clothes were $7.00. One week we buy something which requires a refill and the next week and for weeks after there are no refills. We go to another wal-mart miles away to get refills. You sell curtain shades but for 3 months there were no brackets only an empty spot.

For three weeks the shelf has been bear for a certain package on nuts but the space is still on the shelf. This morning when checking out at the register there were 9 empty boxes at the checkout. I have complained to the manager and even showed him some of my concerns but he only makes excuses. We have shopped several wal- mart stores and do not seem to have the same problems. Its time this store had some attention. Thank you

Monday August 1st, I was in the Victor, Ny Walmart and I had the worst experience of my life. I had to find work pants for my new job. So I went into the plus sizes and I found a great deal they were the only style of pants on the one side of the rack. And the sign said they were $11.00. With that great deal I picked out 3 pairs of them. I got up to the register and the lady started to ring them up and they were ringing the full price, $20.00 so I told the lady that the sign said they were the $11.00 and she called someone. Now I work in retail, and if a sign says something the customer gets what it says no questions asked. This guy came over didnt say anything like im sorry for the confusion or even said hi, how may i help you.

All he said was where are the pants, and im sorry I cant give the $11.00 to you and how he didnt know why the pants were there. Im sorry but I really didnt know why the pants were there either but I just wanted what I was suppose to get which was the 3 pairs of pants for $11.00. I finally got only one pair of pants for the $11.00 when they should all be that price, because the law is if the sign says something and the clothes are under that sign the customer gets what it says. I WILL NEVER SHOP THERE EVER AGAIN THE EMPLOYEES ARE VERY RUDE!!!!!!

i recenly during this week i went to walmrt located in the rio grande city store number 4543 some of the items got a price wrong for example in cleareance grocery and in the candels sections even on the vending machines o there shouuld be 125 and the price got 35 945 and the car pusher are some times talking to other and thats why the aren shoping cars some of the service in the deparments are there to help you at all ssoem times there bunch of stuff trowing in the floor from diferent deparments.

I AM GRADUALLY TRYING TO SHOP ELSEWARE BECAUSE I AM SIMPLY FED UP WITH YOUR SERVICES.I only live a couple miles from your walmart store and food is immediatly put in the Fridge or freezer after being purchased.I bought pork chops that smelled like fish when opened,burger that smelled too strange to cook,burger patties for a cookout with my neighbors that were gray on the underside. Therefore,I quit buying meat products several months ago. Now, your poduct selection seems to have been reduced since I can not purchase items that you once carried.

Keeping other items in stock has also been a recent problem with walmart. It is very embarrasing to buy take out food after going to the grocery ,only to find out that your food is not good or not being carried at all. If I have to go out again or stop by another grocer to buy things you do not carry then I might as well pay a little more and get everything there. Sorry I can no longer shop there.

I just took my car in for a regular oil change to the Searcy Arkansas Walmart today 06/30/2011. I dropped my car off at 4:40. At 6:15 I went back to the store to pick up my car to find that it not only was not done but it had not been started on. There was one vehicle in front of mine to have an oil change when I left. It was still in the bay and another vehicle was pulled in where my car should have been in order. It does not take an hour and 45 minutes to change oil. This service is the worst I have ever experienced and I will never take my vehicles to Walmart again. Beware to all other people trying to get an oil change.

Half an hour is reasonable but not an hour and a half just to have them put someone else in front of you for service. I called the store but all the manager did was say thank you for letting her know, and she would get with the supervisor of that area. That does not resolve or take care of the fact that I just wasted that much of my time as well for a service I did not even get. I got my keys and left and advise anyone else thinking about an oil change in Searcy to make sure that they give you a time frame before leaving your car.

My complaint is that the end of January or beginning of February I purchased 3 air mattresses. 2 of them were singles and had a Disney cars design on them. The other was a queen size by ozark trails. The total came to $80. My problem is that I bought them and 2 of the 3 beds had holes in them. I returned with my receipt and asked for a walmart card in place of an item exchange. I explained I wanted to put it on a walmart card so I can use it towards a bigger purchase of bunk beds. I was told you can only exchange for the same item. I said I don’t want a same item since the items are a piece of shit!

I was dealing with a manager and she said there are signs posted in the back of the store. I said I have 4 kids n I’m not looking for important info in the back of the store. Why isn’t it in front of the store because the return policy on airbeds is not up front where I look or on the receipt. She said well there was a sign I guess someone took it down! I said well if your store is unorganized that’s not my problem. Then she pulled out a manual n said it was in there. I said well in your manual isn’t posted on your customer service sign. She then said I don’t have to help you and you can walk away empty handed. So I had no choice but to take an even exchange.

I used to work for walmart and it used to be that you weren’t allowed to be rude to the customers or argue w them. It was about customer service to keep people coming back. Resolve the issue and find a pleasing solution. It wasn’t like I asked for cash. Just a card to use in their store. When I got home I called the 800 number and nobody thought my complaint was valid enough to address. Too bad, I used to spend easily 500 dollars a month on groceries alone. My household items were never less than$125. And if I had a good week my extras came from there too. Now I won’t shop there at all.

I’m a kmart or target shopper now! I only go to walmart now for my prescriptions because I have humana. But don’t worry that will stop soon too. Bunch of rude stupid people working there anymore. And they wonder why people rob their stores!! Lmao! I hope they go under big time. I’ve told all my family and friends about them and now we drive out of our way to shop anywhere else. And had I been helped and received a walmart card seeing as how I had a receipt, my purchase would have been worth more and I’d have remained a walmart shopper. Their loss. None of my family or friends go there anymore!!