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Write for Us Woolworths Complaints Continued... (Page 13)
688+ reviews added so far. Upset? Call Woolworths corporate: 1-800-638-434
Late December 2011 I bought two pairs of slacks as a part of my uniform for work, they cost R350.00 per pair. I immediately had to re-sew the hems. A week later a button fell off. A month later I had to return the one pair I had worn about 7 times as all the material had started to fray and was completely see-through, plus the seams had come undone. I returned both pairs of pants and was reimbursed. I took that money and bought a top as I couldnt find pants suitable for work as all the winter stock has been placed on the floors, despite the fact that we are experiencing searing heat in most parts of S.A. I wore the top twice, and the knit started unravelling. The sales lady who reimbursed me for this item R 180.00 put her finger right through the garment. So if I hadnt already learnt I took that money and bought two sleevless tops to be worn with my uniform. This purchase was made yesterday 26 Feb 2012. I have the one top on today.
The garment hasnt even gone into the wash yet, the lace bit at the bottom of the garment has come away from the main part of the top completely. It is rather embarrasing to be walking around work like this. It is ironic that I spent about three months motivating to my work place that they are better off adding Woolworths to their list of preferred suppliers so that we could purchase uniforms from your company rather then buying items form DBN companies. Our business is not heavy duty; mostly office based, requiring staff to be comfortable as well as look professional. My recent experience with Woolworths very poor qualitfy clothing proves otherwise. The inconvenience of having to make a double trips for each item bought especially if you live out of town is absolutely unacceptable!
I remember a time when one bought an item from Woolworths knowing that you were paying a little more but were assured of keeping the garment for years. I have items that are 15 years old and still look brilliant! I can assure you my company will not be dealing with Woolworths in the future. I personally will not put foot in your store to buy clothing again. Oh and on that note, it is attrocious that you allow women to try on undergarments (panties) in your store and then sell them to unsuspecting clients!! This is aparently against policy for all other stores. Pick n Pay wont even let you exchange a costume top!
To whom it may concern.
I am not happy with the rewards as i am an interstate owner Driver. I always shop at Woolworhts or Safeways all around Australia lately i have picked
up work going from Sydney to Hobart, Which i still classe Hobart as Australia. When i was In Hobart i stoped at Woolworths on Sandy bay road and
done some shoping when i got to the cash regierter the store manger served me Nannette served me i went to give her my everyday rewards card only
to be told they are no good in Tasmanina this was such a disapointment i was under the understanding this could be used any werer in Austrtila so i left the store so dissapointed that when i need fuel i pulled up at a Woolworth Caltex filled up used my eeverydayrewards card no promblems why is this so or have i been told bulshite and sandy bay Woolworths did not wont to give me any points because i was out of town can you please look in to this for me and get back to me you can contact me buy email or buy phone 0410615775 thank you for your time
I do a small shop at Woolworths Cairns City Store,at the end of my general shop I proceed to the Lake Street counter to purchase my cigarettes,this usually takes place between 8.30-9.00 pm.On nearly each occassion there have been up to four staff behind the counter,usually one serving(sometimes two) whilst the other staff stand around conducting private conversations,ignoring customers awaiting service.Last night 26/2/13 the same scenario with one serving,two conducting a private conversation and the girl who attends the self service area sitting on the bench at the front of the counter joining in the conversation.I work in a service industry and if I performed my duties in such a manner I know the consequences.Perhaps this email could be onforwarded to the Cairns City Store manager for his perusal.
My last visit to Woolworth Carnegie Vic 3163 was so unpleasant and seen such unprofessional behaviour from one of the manager of the store . one of the employee was been embarrassed in front of all the customers and other employees . I am really sorry for the employee who"s been treated in this manner and works in so unhealthy atmosphere .
Manager name Gayle hill brick
store Carnegie Woolworth
Timing 7.10 pm
Date Sunday 23/12/2012
I am working in Woolworths on checkout as a part time employee.I want to do complaint about one of my supervisor his name is KUMAR.Yesterday(31/10/11) he start yelling and abused me in front of my customer and colleagues.If you want check you can see on the cameras its around 6.56pm.Its very shameful behavior by a supervisor,and its not a first time.I talk with another managers about that but nothing changes.Before one of my colleague complaint about his rude behavior before. He is friendly with some of employees and he never put them on full service.
I think its not good for other employees too. I want to let you know what happened yesterday,he told me to open the checkout and by mistake i opened another one and he start shouting and abusing me from the service desk in the front of customers and colleagues.Even he did not come to me and speak gently. i know i do mistake but its not that much big to start shouting on me from long distance.Around 6.40pm he told me to do returns and he was collecting returns from service desk rather to pass me he start throwing things on the checkout and there was one breakable thing and he did not care about that and its falls on the floor and got broken.
I think its not under our safety policy to throw the stuff.May be he can injured me or any customer.I think if supervisor don't follow the rules than everyone going to ignore the rules. I want you to take step about this behavior.
Since your SwanHill store installed self serve check outs the quick aisle is never manned .I find this extremely as often only have a few items and sometimes have waited up to half an hour to be served in the other checkouts.There are lots and elderly people and others who cannot cope with the self serve aisles and I'm beginning to think Ill try Coles whose quick check out is at least manned .this is not an isolated case ,it happens every day at your Swan Hill store
We waited in line at the bottle neck entrance to the Woolworths fuel station in Verner street, Goulburn and we attempted to buy deisel in our 200 litre capacity tank which was on the tray of our 1 ton ute. This was after specifically shopping at Woolworths supermarket in the market place and having to wait in line for 15 minutes prior to being served, because not all check outs were in operation! WHY ? This seems to be a regular occurrence within this store. [THE SECOND COMPLAINT]
Well aware that the discount docket reads 150 litres per Woolworths customer. The attendant refused to turn the pump on because she claims she was not allowed to authorise such a large amount of fuel to be purchased! We told her we had done this before without any problems and would stop at 150 litres, but she was insistent and then she directed us to the Caltex fuel outlet in Sloane street, Goulburn.
Arriving there we realised there was no Woolworths attendant and eventually became aware of the swipe card method by which to gain fuel. {This was foreign} You need not be Einstein to figure out that this adventure, that started with grocery shopping, provoked a range of emotions already, and prevented us from taking advantage of the fuel discount offer!
Why was Woolworths not listening and the fuel offer not honoured ? After refusing us service, and re directing us, why did the attendant not inform us of the method of payment and that the fuel offer would not be honoured at Caltex ?
I was driving to work about 10:12 pm Friday night 05.10.2012. I was heading northbound from Campbelltown on Campbelltown road. I noticed a heavy woolworths truck on my rear vision mirror coming up fast (woolworth's logos are on each side of the cargo trailer all in green colour-it's a delivery tuck). The truck was traveling on the left lane & was doing over the speed limit trying to overtake my vehicle. I was travelling at 80km/ph on the right lane as per speed limit sign. The left lane the truck was on was ending. The right lane I was on merges onto M5. The woolworths truck was next to my vehicle & was trying to cut me off but the truck is so long that if he merged on the lane I was on that I would've been crushed!! I had to take an evasive action by increasing my speed slightly to avoid getting crushed. His lane has ended on the left but tried to disregard my safety & life by arrogantly & dangerously attempting to run me off the road. I managed to remember the cargo trailer's plate which is the back plate number & the actual vehicle plate number which is at the front of the vehicle. I contacted the police to complain about this dangerous truck driver. The police officer I spoke to have assured me that police patrol will be alerted & my complaint was taken seriously. Cargo trailer: U96762 Vehicle plate: AW60GM. Please remember that you need to remind yur truck drivers to value other people's lives & drive safely & reponsively.
I have just returned home after my 3rd visit to Woolworths kiama store were I have spent in excess of $230 so far this week. The store lacks any management expertise, is poorly staffed and overpriced in comparison to other Woolworths Stores. Today as is usual only two major check outs open with large queques, empty trolleys left outside of cashier isles blocking exists ,also empty trolleys and steps left in grocery isles after shelf stacking and empty grocery sheleves in the dried fruit area. You need need to search for a plastic bag to put your goods into in the fruit and grocery area. and it is also not unusual to have to go looking for a shopping basket after entering the store only to find a great stack of them left in the 8 items and under cashier area. I know that KIama residents are mostly aged Pensioners (I am one of them) and that there is no other competition in town. That other custmerson on weekends are mainly tourists who wont complain about poor service rotten fruit and overpricing besides they are only here one or two days. This store needs to smarten up now not wait for competition to arrive, as Coles at Shellharbour is not that far away.
My daughter bought me some panties from Woolworths on Wednesday 31 October. Two panties were bikini style which I do not wear at all. My daughter is obviously not aware of my preferences. I went to the same Woolworth on Friday the 2nd October to ask if I can change it for a full fit panties. The lady behind the counter said she would like to help me but her manager will have to authorize it. Lerato the manager on duty of the customer care then came on the scene. She had a total unwillingness to assist me and just said it is company policy not to exchange underwear. I can understand such policies but my problem is that any one with a bit of common sense can differentiate between underwear that's been worn and those that was not. Those panties were just as it was bought in the parcel with its price tags still attached. It was not like I bought it for myself. Both cos R80-00. For me it is unacceptable to waste money like that. Can anybody reasonable maybe assist me? I've been a loyal client for more than 35 years but will truly reconsider if I am not helped with this matter. The manager did not even LOOK at the panties! She said Woolworths received complaints about underwear being used and returned and since then you do no take underwear back. Well I do have a problem with that and feel my complaint weighs equally too that you have received before. Why should we carry the cost of R160 of something I did not even fit and have no use for it. Why not even look at what I have had to return? Surely one should be able to differentiate. Must all clients be treated the same because one or two who have been abusing the system. I am not somebody that can afford to waste R160! Please assist!
Regards
Maretha Vermaak
I just went to woolworths Legana ( 1pm 19/3/13) and purchased some brie cheese for my daughter, not sure if it was the correct one i told the cashier that I would need my reciept incase it was the wrong one. when i took it back yo my daughters house ( 5 mins away) it was the wrong one.
So I returned it to the supermarket. I was met at the front counter by the front end manager she proceded to tell me that i was not suposed to return cheese that it was a new law, when I told her that I was not aware of this law and that I had mentioned that I may need to return it to the cashier and I still was not told about this law she picked the cheese up and threw it across the kiosk area and into the bin. Her atitude was extremly condescending and rude.
No where in the supermarket does it state this law, so it is very difficult for general public to know. I don't think that it is very good buisness practice to have managers that make customers feel stupid or belittled. afterall they are paid to serve.
I bought a pair of slippers for my 2yr old and it looks like two left feet when she had it on. I then took it back to woolworths. I was attended by a girl call Jesse and she then told me that she will call the manager who was anthea fountain. She came not friendly did not greet. I explain to her my problem and she told me that it was worn and she fines no fault in it.
Not even sorry. But there is nothing she can do. Then she walk away. I bought it two days ago then took it back immediately when i saw fault. I always by by woolworths and believe its quality that we get. But im not happy at all. Its not the first time. Major attitude at woolworths vangate mall. They need service training.
Friday 30 November 2012. I would like to bring to your attention my experience I had in Woolworths, Cape Gate store on Thursday 29 November, during my lunchtime. I slipped and landed on the floor in the centre of the Woolworths clothing section. When I wanted to get up using my hands, I noticed that the floor was wet. I looked around and noticed that the wet floorsign was not there.
Two of the staff were kind enough to help me up and were quite concerned. Another staff member Donovan suggested I complete a form and wanted to know If I needed a doctor and Woolworths would cover the costs. I declined at the time, as I was so embarrassed and was pressed for time. I headed towards the counter and while standing in the queue; I felt the pain in my leg. I asked the lady is she would please bring me a glass of water. She also brought me s piece of paper to write my name and phone number. Whilst in the queue I noticed 2 male Woolworths staff members chatting & looking at me.
They approached me, on my way out of the store, stopped me and asked me for my address, claiming to be the manager. He seemed more concerned about the procedures to follow than my well being. This is the lesson I have learnt. That when dealing with public and you experience a problem â What matter is â¦How quickly and efficiently you resolve the matter. If you havenât ask yourself ten times a dayâ¦.How can we do this better?
Purchased a woolworths brand of creamy potato bacon & egg salad from your cessnock store 5/10. As I was eating it tonight I bit into something hard. As I spat it out, on my finger there was a foreign object, black in colour, with similar texture to that of a small piece of wood. I'm not sure what it is, I just thought I'd let whomever is responsible for that department aware of the problem as there may be similar complaints to mine. I should not find a foreign object in my food when eating food from woolworths brands.
I have been buying the triple decker chocolate dessert since Woolworths starting putting it out on the shelves. Lately I've been noticing that the "chocolate ganache" gets spreaded around to create the impression that it makes out a whole layer... after proper inspection... that's not the case. I have tried and tested this... its a fact .. take the thing apart and you won't find any ganache in the middle. White chocolate is also mentioned on the description of the packaging. Nope.. sorry.. that's just cream you're looking at. Lots of chocolate mousse, cream and a little of the cake at the bottom. Looking at this dessert from the outside it creates a different impression. Disappointing indeed especially at R49.95 for 430g.
Dear Sir,
I am writing to register my disappoint at the Customer Service available at the Livingston Woolworths in Perth WA. This is not the first time that I have provided feedback on this issue. It seems that this subject is not being communicated to the responsible Store Manager with an expectation that things need to improve.
For quite a period of time now this store has lacked sufficient staffing levels in store at peak periods. Quite regularly on a Thursday night there is only 3 or 4 individual checkouts open. Staff are not available to serve in the deli area, and the staff in that area are so busy attending to chores such as washing / cleaning up that they quite regularly leave customer standing at the counter waiting to be served.
To add to this issue is the stock fill that is now carried out during shopping hours. We are reguarly having to dodge around stock that has been left in aisle waiting for staff to come along and put it away. Or several pallet loads of stock on trolleys with two or three staff trying to load shelves whilst customers are trying to select product or move around. Customers are not able to shop in areas where they need. I would also suggest that it would only take one customer to move a trolley of stock, resulting in injury to the Customer from falling stock or twisting to trying to move the trolley and Woolworths would be looking at a lawsuit.
The Livingston Store is now going through a refit, the stock layout is confusing and dis-organized at best. Last night we went to select mens razor blades and we found that a security lock had been placed on the prong with a message to seek sales assistance. In that area there are no sales assistants (and I wouldn't think you would want Checkout staff to walk away from their tills to help), the help desk is down the other end of the store and there were no staff in nearby aisles. This situation is intolerable!
Looking around the store, each and every check out had long queues (including the help desk selling smokes), however staff were closing checkouts to go on break or finish without any other staff to work their area. This was at 6.30pm!!!!
Please understand, I am not an impatient person, however my time is valuable and I do not like the cost cutting or the attitude that we will have to wait - which is clearly what is being suggested by the lack of service in this store.
Hope to see some improvements in this store or I will utilize my option to shop in another location. It would be nice to have the Customers in our local area receive the service that they should be entitled to.
Kind Regards
Lucinda
Went you woolworths in boval qld 4305 twice in the last fours days and found that some of there. Staff are unprofessional and full of shit the first time was friut and veg who lied to me as I was told they had run out of product but when I went back there was plentlt on the shelf.
The second time was fresh Milk the area was unclean with milk products everywhere but where there should have been when I was for a product again I was told they were out of but this time your employee laughed at me and thought it was a great joke.
And again I went back next day and there was stock on the shelf as I woolworths is my closeset store I won't be returning back there I would now prefer driving to Coles it's just down the road about five Klms rather than deal with people that treat you like sub humans and really don't give a shit.
Sending this email is most likely a waste of my time if the rest of woolworths staff are the same I would like to thank for listening my complaints if you get enough of these complaints woolworths will soon be gone.
Do yourself a favour and avoid at all costs. Where to begin..... So my little girl was getting her room redone and we decided to order her a new bed, ottoman and wardrobe from Woolworths. The ottoman showed up as in stock and during checkout gave us the option of next day delivery for a few pound extra, seeing how excited she was we decided to go for it.
Nothing showed up, phoned up a few times and every time we were told it would be delivered the following day, didn't happen. After a week we phoned again and were told that it may show up in two weeks time, that's after we paid for next day delivery. Still have not received the ottoman. The wardrobe we ordered, we were told it should be with us by the next Tuesday, nothing showed up. After a phone call we were told it's probably three or more weeks away, don't bother phoning again until then. The bed, well apparently we're looking at several months from now.
Their tracking system is the worst we've ever come across, for several days there were no updates. Then all of a sudden we received an update for three days earlier saying the item was on its way to us, useless. When we asked about a refund we were told that the supplier has the right to refuse the refund so there is very little chance of getting our money back. If you are thinking of buying something from them, DON'T. Do yourself a favour and find somewhere else, over the years we've used lots of online companies before and never once had problems like this.
I recently went shopping on the 21/11/2012 I purchased a recharge docket for my phone Vodaphone from the service desk. I then started shopping, I tried recharging whilst shopping but had no luck due to no mobile reception. While at the checkout I tried again even asking the lady if I was typing in the right number. She informed me it would work better at the front of the store and I was typing in the right number. I went to the front of the store and stood just outside the door trying to recharge. After several efforts I noticed the recharge docket was for Virgin not Vodaphone so I went back in and talked to the lady at the service desk who had served me. She was ready and waiting, no sir this is your mistake you said Virgin and you left the store so I cannot change it to Vodaphone store policy. I said I was sure I asked for Vodaphone she said no Virgin. This is my first recharge as I had been on a plan and even checked the phone before purchase it said Vodaphone Au you can see in security tapes. Well I asked if we could work this out somehow as I wasn't trying to scam or get something for free I still had my shopping $225 in my trolley. No she said I started to ask for another recharge then told her to wait can I speak to someone else. I am the manager you are speaking to someone. I then asked for the store number and her name Neresa Walker service manager. Store Huonville Tasmania store number 7011. Now I rang complaints they tried to conferance me with the store manager no answer she said someone would ring back that is now 3 days later and I would like a resolution to this problem. I have now sent you a hard copy of the complaint and will be following this up with an ombudsman soon.
On the morning of 2 Dec 2012 on my way back from work I went into Woolies Riversquare branch to buy my groceries. I spent about 10-20 minutes picking various food items in the food market section of the store. I then spent another few minutes waiting my turn to pay at the tillpoints. I paid for my groceries, packed them back into my trolley and walked torwards the door past the children clothing department. On my way a swimming trunk caught my eye which I took to clothing department cashiers, paid for it and left. I walked out of the door past a security guard who as though as a second thought called me back into the store when I had walked about 5 steps away from the door and said 'someone' was coming to talk to me. Another security guard came and mumbled inaudibly about something in the foodmarket and a cashier. At this point I just handed him the tillslip which was still lying on top of my groceries. At this point I was raving mad , paralysed and speechless with disbelief.What is the big deal, I can hear you wonder. Retail sector experience a lot of shoplifting especially during this time of the year. This shop is about the size of a 4 roomed house,(seriously) and when compared with other branches such as Eastgate where the foodmarket is bigger than the entire Riversquare store, why is it that I have not encountered this there as I frequent such stores often. Could it be that the security is oblivious to what is happenening in this small shop at any given time seeing that I had spent time going around the food market and spent time on the tillpoints waiting to pay. One might think that this was just a random search, but I have however in the not very distant past,I saw a security guard playing hide and seek with me in the very foodmarket.How ridiculous it was to be followed in a a small area on a quiet midweek afternoon. Is it possible perhaps for you to ensure that I have a pleasant shopping experience each time I visit your business without risking having your wares looted in the procees ?
I am formally emailing you this complaint. I have lived in Coorparoo for 25 years, prior to you building the new Woolies at Coorparoo, we had the shops downstairs and the car park above, exactly where it is now. There are a couple of Swallow families that have been nesting in that same car park for years now and we've noticed recently that many of their Nest have been ripped down from the marks on the walls. What the hell is wrong with your managers? These little birds Have been nesting there since before you came along, they are not doing any damage! they return every year to the same Nest and bring up their babies?
My friend and I purchased a seed ball on Thursday and hung it up out of view to the public, for the mothers To eat, yet when I went back yesterday it has been taken down? Seriously that is ridiculous, the Swallows alone? You'll never get rid of them, and why would you want to? I'm disgusted at this and would appreciate you not allowing the cleaners to continue To destroy their nests? If this isn't stopped I will make it my job to make sure it's stopped. What is wrong with you people? We're talking about beautiful tiny little birds, and lets be honest we don't have many beautiful inner City birds, Swallows are one of the few smaller birds that are left in the city. Your attention to this would be greatly appreciated.
The service at Woolworths in Sydney is worsening. At the most, there are a maximum of two check outs opened and most of the time, only one check out at which frequently there is no operator present! Very often I have to wait for a long time at a till where the light is on and where there is no person attending it. This is appalling. I've asked one of the staff to send someone over to attend the unattended register, and I was dissmisively and rudely told to go to the self-serve check-outs. Often there is long waiting time to get served. Many of the employees are not customer friendly and some are impolite. I have been very frequently upset and inconvenienced by this very poor service.
It is imperative to have an adequate number of people serving (an increase in this case) with efficiency and that service be done with a polite and pleasant manner.
This refers mainly to the Dee Why branch of Woolworths where I do my shopping. I will be forced to shop elsewhere (another store, not Woolworths) if this problem is not adequately and rapidly addressed.
We to get milk at my local woolworths service station in geraldton WA at 8:30 pm on 22/01/2013. It was marked on special for$2 for 2 ltrs. The girl wanted me to pay the full price. When I told her it was on special she said just pay the fu#*en money I have just about had enough of this f**#n job. With her friends all hanging around the counter I just walked out. Very discussed. The girl was working by her self.
There is a very small Woolworths store at Padstow that I only frequent out of convenience because more often than not the service is very bad and nearly every time I walk in the store I notice a merchandising mistake or product pricing mistake without even trying.I have to ask them to fix it because it's intellectually frustrating to see it.Obviously it occurs through either carelessness or stupidity.It is a small store in comparison to other stores & therefore they don't have a great range of product brands and types, so you would think it would be easier for them to manage it but no...
There is one particular cashier there (an older lady with short brown hair) who is so hopeless that I just leave my goods and walk out in disgust at mainly her stupidty.I usually try and avoid the stupid ones but yesterday I stood in her line to be served & sure enough she still had not learnt a thing about efficient high service cashiering...She refused to give me a bag when I asked until after I'd paid, so my goods were still sitting there on the counter after I've asked for a bag?? It varies from that to her triple handwork to get the goods in the bag (very slow and inefficient).You get the idea...
Many times I've vowed to boycott that store & I stay away for some time but due to convienience only I go again.They've lost a lot of custom from me...Most people go to Riverwood to get good service and product range.At least there I can serve myself...
I shopped at Woolworths in Leanyer just last Wednesday. Usually on Wednseday evenings, I take what I don't need or what is defective that I bought throughout the week, and return it to the store for a full refund. However, last Wednesday a lady by the name of Tso would not refund the items worth and called the customer service manager (A lady by the name of Palak). This "customer service" manager gave us a returns card with the amount: $10. We had the store policy with us which said anything under $15 is refundable in cash, so asked her why we did not receive the amount in cash. We were told that this was all that could be done, so I said we would not be shopping here anymore. The "Customer service manager" replied with "go, go and shop elsewhere" as we did not like what we heard, we left. Never shopping there again.
in December, just before Christmas, i was given a voucher to buy some new clothes. i bought 3 shirts. all three shirts have holes in the same place. initially i thought it was fish moths and i fumigated as well as put moth balls in my cupboard but nothing changed. i also noticed not one other item of clothing had been affected, only the 3 shirts from woolworths. i have taken photos and will send them in with pleasure. you are also welcome to send an agent to my house to see the shirts and inspect all other items of clothing to prove my point. this is obviously a problem with woolworths clothing and after spending R1000 on 3 Shirts i would like something done about it.
Today at 12.45pm I visited your Coburg store and I was most upset by the attitude of your deli staff who refused to serve me and the defensive attidtude of your assistant manager that did not understand the nature of my complaint and was defensive of his staff. Briefly, I took a number from the deli section and await service, the young girl called a number that I did not hear and I ask if she was using the number system, she said yes and asked what we wanted. I asked again if she was taking number and she said that she would not serve me because I was rude towards her. I said that I simply asked if she was using the number system at which time she turned around and walk-off refusing me service.
Another young girl took our order and I asked for the manager. He (named Richard) arrived and as I was explaining the issue he refused to accept my complaint and told me that I was aggressive towards him. He kept asking if I was sure that the girl had refused me service, I kept saying yes. By this time, I was totally frustrated by your staff that I simply explained that I would take the issue to the complaints department. At the counter there where two girls a younger one that eventually served us and a more mature lady who explained that the girl was was young and didn't know or understand what she was doing. I explained to this lady that the young lady who refused me service is not aware that my business should be appreciated as I help pay for her job.
Your assistant manager who also seemed very young had no idea how to take my complaint and kept questioning my reasons and accusing me of aggressiveness. As a 56 yo speaking to a tall, stronger and much younger male, I fail to see why he would feel threatened. In short I was totally embarrassed by the attitude taken by your staff. I will also refuse to shop at Woollies until your management take a good look at your policy of employing young, incompetent and inexperienced staff who keep defending their actions. I will also investigate the possibility of taking the issue further as this refusal of service is not acceptable and Woollies should be made to account for this action. Bad staff and bad management woollies.
hi,i have a woolworths card and have shopped at woolworths for over 30 years holding a gold card.-i am also a vitality card hold er on a discovery medical aid package coastal saver.woolworths have entered into an agreement that only clients on more expensive medical aid packages can get a cash back bonus.they assumed that i because of my package of-R2500 per month i do not shop at woolworths as i probally could not afford to do so .how can woolworths do this to their valuable customers .dont blame only discovery as an agreement is between two parties.i am disappointed having emailed discovery to receive a routine letter that says sorry we do not want to compromise our position with pick n pay so people on the less expensive packages must shop at pick n pay for the cash back ,but people on more expensive packages can get cash back from pick n pay and woolworths.this is surely not a fair practise.kindest regrds suzette mitchell
I have lived in Caloundra all my life, I have shopped at coundra woolworths since it has opened. I am a pensioner and for the last few years have treated myself to very nice salmon from the deli once a week. I have had the most uncomfortable and upseting experience from one of the sales people. I have been told that this woman is deli manager. She has become rude and it is all too much to serve me because it seems to me she finds it all too hard. She doesn't hide the fact and always makes me feel as though I am too much trouble. Yes I am specific in what I want after all I am paying for it and I really don't ask too much. I have never had any trouble with anyone serving me except her. More than one or twice it is every time. Today I went in and left without the rest of my shopping because I was upset by this. I thought about this all day and not sure if I wish to go back. I decided to ring the store manager but he was no available. I have decided to make this complaint but not sure where else to go with it.
To Management, I suggest you recall any and all the small Liverwurst old style 100g rolls Woolworths is selling out of your Claremont Store, Tasmania. We purchased two on the 27th of December 2012 at your Woolworths Claremont Store We opened one today and are not prepared to open the other.. as the one we opened was dreadful and tasted awful.
Both of us(my husband and I) had a mouthful and had to run and spit it out. Totally gastly. Feel we should let some one from the CSIRO look at them as a food that could probably make you very ill. Also check out your milk fridge area as well we have thrown out nearly 60% of two 2ltr cartons of milk this week both before their use by dates as they were off and sour!!
We were pleased with how the Claremont Village was done up recently and would like to keep using your store.. but you do not make it easy for us by selling us food that is not fit for us to eat or drink. Please reply as soon as possible. Sincerely Noeline Durovic
I'm upset because every time i go to Woolworths I see that the items I buy are the same price but they are smaller. The bakery, the choc cake is half the size now and is the same price, it is disguisting to see I hate going to Woolworths and see the items smaller, but seem to be the same price. In the bakery, the choc cake is half the size, and yet the same price is on them, I think this is terrible and disgusting. Went to Coles and the choc cake was not half like in woolworths, so I would prefer to shop at Coles instead of Woolworths.
Someone from woolworths credit card division contacted me on the 26th June 2013 to advise that I pre-qualify for a Gold Woolworths credit card because I was such a good payer on my store card. I advised that I accepted, he did a credit check on me and approved me for R29500 on the credit card. I received an sms on the 3 July 2013 to say my credit card is ready for collection. I went in with my required documents (my ID is on my maiden surname and proof of address on maiden surname but my credit card was approved on married surname of which I took marriage certificate with as well) which was approved in store and my credit card was open and made available to me. I used approximately R9000 on the credit card and went into a Pick n Pay 2 weeks later and the card wouldn’t work, I phoned into the credit card division and was told that my card was blocked because my fica documentation wasn’t correct.
My question is, how can Woolworths/Absa approve me with a credit card without validating my Fica documentation first? And how can they block my card after providing me with the credit? According to the consumer protection act I am In all right to not pay that credit card and service fees for a service I do not have? I have an Absa credit card which is also on my married surname and have no issues with that so I don’t understand and I have a woolworths store card which is also on my married surname?
I have been a customer in your Mirrabooka store for over 20 years and in the past 12 months the standard has gone down hill. The meat department is absolutely disgusting there is never any stock on the shelf even if its in the brochure. When I have asked for the meat I would like I am told that the truck has not arrived. Some of the cuts of meat I wouldn't even feed to a dog. I shop the same time and day every week by 9.30 in the morning and you would expect the shelves to be stocked. Do you only supply people that shop after lunch? Not good enough....... For your fresh bread department I shouldn't have to ask for stock but again I have too because its never on the shelf and most shelves are empty. I like shopping in your stores because I can find everything I need and sometimes the unusual items. But I am finding I have to start shopping elsewhere which I find quite sad.
I went to the woolworths branch in kerk street to exchange my son's boxers.. I understand that your policy states yhst underwear can not be exchanged but exceptions csn be made especial when you can see thst there is no ways thst that those could have been worn. I was referred to a supervisor/Manager (Pacience Ledumo)and I explained to her that my x took our son for shopping and the bought 2 of those 3sets boxer shorts of the same colour and socks which are not his size and that all I wanted was to get a different colour of the boxer shorts and the correct size of socks.
The lady advised that she can see that those were not opened but they need to be consistent in a sence that they cant exchange for one person and not do for the next which I do not agree with as situations and circumstances are different. I could not speak to the store manager ss I was advised he is on leave. All I want isto exchange which to me seems reasonable since I have explained my reasons. I hope someone will be able to make a decision.
When there is nil completion Woolworth's treat customers second rate. I only shop at George Town Woolworths when I'm desperate because they rate GT customers second class. Last night I wanted one lemon but there was only a pack of 6 for $7.00 available. This is only one example, they don't have much variety because there is no completion in G T. I travel to Launceston to get my weekly groceries at COLES because they are friendlier and very helpful, Woolworths should take a leaf out off their book.
Woolworths have now redone the isles in the Fruit and Veg Isles. Where as before the fruit used to be in the front isles and the vegetables at the back, Woolworths have now mixed up the Isles so that they are intermingled. Whoever came up with this stupid idea obviously does not do the shopping. It has now become very time consuming to find items. I will now be shopping at Coles as I haven't the time to go up and down isles looking for what I want.
Being 1 of 2 main food stores in the main town area of Alice springs , I used to regularly shop at the woolworths store, as their deli and fruit and veg was 1st class and the store made an market day event every Saturday , 2 years ago. I rarely go there now , only if there is something I really need. On 2 seep rate occasions in one rare week that I go that store, the first being on the 24th January, Unfortunately I was in a que that stretched from the self service registers all the way down to the cosmetic section.i went to complain to the desk and query why do you have only 3 registers open and the self service registers open at 11am on a Saturday morning , with a que like this.
Wowever 2 customers were already venting their disappointment to the front end supervisor,(Indian lady). Who I thought walked off to do something about the issue, but walked away and did not return for the 20 mims we were all waiting! The second incident was on Sunday the 1st February, when I went to the deli at about 4.30p.m., when I was served ,I asked if there was any more roast beef . The deli assistant said that it was to busy to slice some. I said to her there was only 3 including myself at the counter , how was that busy?I asked , please could you slice some. She said again, that it was to busy to slice today.
I have been in Alice springs for a few years. And can appreciate the difficulty in getting good staff and staff that can provide a level of acceptable customer service. You want to monitor the level of service and how and what the staff do and don't do in this store, as the level of service and standards , particularly in the deli and fruit and veg are the worst ,I have seen , in the 5 years I have been shopping (less and less ) there.
On 22/01/15 I 'bought midnight beauty seedless grapes' from Woolworths store in Croydon (store Id 3216). There was no price tag at the shelf where we picked up the grapes... At the self-scan counter I was surprised to find that the grapes were priced $8.98/kg. I walked back to the shelf to check the price again, when I found that the price was not displayed at the shelf, I asked the attendant if the price was correct.. She assured me that the grapes were indeed $8.98/kg. by this time my husband had finished scanning all the items and we didn't bother about returning the extravagantly expensive grapes (we paid $9.74 for 1.085 kg grapes).
Next day my husband happened to go to the same store again to buy something else. He was shocked to find that the same 'midnight beauty seedless grapes' has a display stating 'was $2.89 now selling @ $1.89/kg '. He called me immediately to find out if I still had the receipt from previous night's purchase. Fortunately I still had the receipt in my wallet. When we questioned the staff at the customer service about the price difference, she said it was the fault of the scanning machine and refunded the extra money charged for the purchase (it was a refund of about $8.00).
My question is how does such a thing happen and customer is overcharged 8 times? Does the Woolworths store know how many customers bought those overpriced grapes that day and never realised they paid 8 times the correct price? How often does this happen at Woolworths? It is impossible to check the correct price of every item from the grocery trolley . Woolworths should track all the sales for those overpriced grapes and refund the money to the customers. Very annoyed about this lapse from such a reputed retail giant..!!!
Unable to get Cougar and Cola from Woolworth liquor department Derby WA, I have been given 3 different excuses. Cougar and Cola was popular and always sold out. It's my favorite liquor and I wish they had it in stock. Please bring this back!
I will never buy fruit and vegetables from Woolworths again. I am sick of throwing out rotten avocados. No more! Does anyone else shop their and find the quality of their food to be going down lately? I would be curious if you had the same response!
In December 2014 I made a payment towards my credit card and I usually pay R1 000 every month. I have now received a statement for January and the installment is R2 000. when I called them to inquire about this , I was told that in December I made an early payment therefore what I paid was not taken into account for December. they have now charged me an overdue fee because of that. I refuse to pay the r2 000 as I did pay my account and I am not in arrears. Apparently they do not cater for advance payment when it comes to credit card. I was never informed about this and I need this to be rectified ASAP.
To the Hierarchy of Woolworths management, I'm a loyal customer who shops at the end of the day after work and I find it excessively inconvenient when I purchase items and the express lane at Woolworths Chester Hill is unopened due to in sufficient staffing. What is the point of having an express lane when it is un staffed? How come Woolworths doesn't hire staff when they are needed. Every time I go there it is an on going scenario, same situation where the staff there simply say use the self service lane or wait behind the heavy trolleyed shoppers. How inconvenient is that when every second counts? I don't want to use automated or self service, I want a person to serve me. I am un satisfied with the customer service to a degree that a lot of my friends and colleagues agree with me. I hope this matter resolves quickly
Good day. I would like to bring it under your attention that I have bought a Woolworths food product without any expiry (or best before date) on the item. On Thursday, 15th of January 2015, I bought the Slimmer's Choice - Chicken & Brocolli Bake, from the Woolworths Food store at the Engen garage in Gardens, Cape Town. There was no best before or sell before date on the product. I have put the meal in the microwave today as per the sleeve and was hesitant to taste it since there is no date on it. The cheesy sauce in the meal tasted sour and was definitely off . There is a number on the sleeve: 11120115. I have taken photos in case you need proof that there is no date on the item. Can you please help me understand why there is no date on this food item and what you will be doing in future to prevent it from happening again.
To whom it may concern, Woolworths are advertising Australian prawns at a discounted price for Easter unfortunately, I have had two unpalatable experiences with Australian prawns which I purchased from two different Woolworths stores…the prawns were bought about four years ago…too afraid to buy since then.
My complaint is; the prawns are too salty…my Aunty also bought prawns from East of Perth, Belmont area (I live North of Perth) and had to throw them away, too salty.
I am annoyed because I am a weekly shopper at Woolworths and am unable to take advantage of Woolworths Australian prawns when on special.
Prawns are the only seafood that is inedible at Woolworths…salmon, lobster, and other sea food is fine.
Kindest regards,
Lesley.
We are a two car family and share the reward saver card for fuel discounts. i used to be able to get an original receipt that would indicate the expiry date of an existing “voucher”. This has happened for many months. The other day I requested a receipt before any input by service centre attendant, and still got a duplicate receipt with the original suppressed.
I would like to know the purpose of this. If it is to keep the customer “in the dark” about remaining “vouchers” , then I will go back to the original method of getting the voucher on my shopping docket.
Normally if a pruduct I buy is unsatisfactory I either throw it away or never buy that product again. However this seems to be happening more frequently especially with Woolworths Home Brand. Many named brands that you used to stock seem now to be unavailable. It wouldn’t be a problem if your Home Brand was of equal quality
Woolworths Home Brand Fishfingers – absolutely tasteless, appeared to be some form of mash inside the crumbs that was a grey colour. No sign of any fish flakes whatsoever. Will definately not buy again.
Woolworths Home Brand Pizza – a cheaper product than McCann or similar but you seem to have forgotten the topping. We had to add cheese, ham etc to try and make it edible. Very poor quality and will definately not buy again.
Woolworths Broad Beans – please bring back Birds Eye. Your product is inferior and a strange muddy green colour. I bought two bags and had to throw both away.
Today I cooked a piece of Shoulder Pork (1.9kg) that was purchased at Woolworths Dural. There waws so much fat which had obviously been added to make up the weight. After having the pork for dinner (for two people) there is about 250g left. I intend to return the product to Woolworths tomorrow
This is really just a small sample of my gripe against Woolworths. You’re making massive profits so why are you trying to rip off customers. Maybe you have such a huge market share that you are becoming blase and as a result quality is suffering. I’m thinking of shopping at Aldi’s instead.
when if ever will it be possible to buy a packet of unbroken biscuits every time I buy a packet from woollies they are always broken this means that no matter the product they are damaged goods and that’s not good enough do woollies care seemingly not as nothing changes I would like a reply to this complaint however knowing the disregard woollies has for its customers and its products if I do get a reply the shock I would get will probably require a crash team to be in attendance
We bought some mince from Woolworths Beenleigh on 25th march 2014, this mince had a used by date of the 27th march 2014. We cooked the mince on the date of purchase and noticed a rather foul smell emanating from the mince. After trying the mince once cooked the smell and taste was still not right. We believe this product may have been already out of date.
This has cost us an entire meals worth of products as we had bolognaise that night so we used sauce pasta and cheese for this meal. Feeding 2 adults and 5 children is expensive enough without having to throw out an entire meals worth of food because the product is not edible.
We anticipate that woolworths will respond to this matter.
For the last month there has been no Home Delivery at Bankstown Woolworths.. Many elderly people from Bankstown Community are affected by this change and cannot do their weekly and fortnightly shopping because it is too heavy for them to carry the groceries. This has been the main topic of discussion among the seniors. Why did the Bankstown Woolworth manager let go of the previous delivery person before rehiring a replacement. It seems to me that it would be an indication of his management skills to preform a basic management task. The manager “Tony” assured us we would only need to wait maximum a week for a replacement driver but it’s now going on the third week since it was bought to his attention.
We cannot do our shopping because the manager is not competent enough to resolve this basic issue.. We have been loyal customers and all we ask is that Woolworth provides a delivery services for the most vulnerable who can’t carry heavy groceries.
I bought a pair of size 13 school shoes at Festival mall in July 2013. I could not understand why the one shoe after six months are torn in the front. Just to discover that one shoe is a size 12 and the other one a size 13. How did something like this happen as the cashiers at Woolworths check everyting thoroughly? The size 13 is still in a good condition.
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