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Write for Us Woolworths Complaints Continued... (Page 14)
688+ reviews added so far. Upset? Call Woolworths corporate: 1-800-638-434
I would like to inform you that I have had some very unpleasant shopping experiences in Woolworths Supermarket at Wynnum Plaza, Wynnum West. Usually I prefer to check out with the self service machines as I can use up some coins. Recently the machines have failed to count my money correctly when I put it in on three separate occasions. On the first occasion when I asked for help, the store manager (Deb) told me that as she can’t tell how much money in coins I put in, she was unable to help me.
The second time I put in a $20 note which did not register and had to argue with your manager to get my money back. The third time it did not register my coins, and again when I asked for help, the store manger (Deb) told me that she was unable to check the machine as it only gets reconciled once a month and if I have trouble with them then I shouldn’t use them. I find this both extraordinary and unacceptable! Normally businesses count their money each day and if this was done and there was a discrepancy, then that would account for my money. If the machines are only reconciled at the end of every month then it would be very difficult to attribute any excess money to me as it may happen to others.
I have also experienced poor customer service on other occasions when I have asked about products on special but the shelf is empty. In this instance when I asked your staff for assistance, they ignored me. I am Asian and feel victimised, prejudiced and very unwelcome in their store.
For the past two to three years, I have been buying uniform for staff at Woolworth Alberton branch and I never had any problem. However, this year things seems to have changed. This afterI requested the branch management to sign a declaration of interest form (which is a pre-requisite for for all suppliers rendering a service to the company I am working for). The declaration letter only serve the purpose of confirming that Woolworth is independant and has no business interests in the company that I am working for. The branch management indicated that they could not help me because they are not allowed to sign such documents, which I find strange considering that the letter does not bind Woolworth to anything, but just need a declataion to be made. Please help me in sorting this problem, out because I have R8,414.00 to spend, which I will forfeit if I do not get any resolution to this matter soon.
On the 7th and 8th of April I noticed packets of chips advertised for $2.00. These were on the end of a stand facing the rear of the store. On both sides of that stand they also had chips, so one would think that all the chips there (front and 2 sides), would all be the same price. But when I got home I realised I was charged $2.50. On inquiring I was told they were not on special. As many people don’t check their dockets (I do, as I often found errors in their favor), they would not be aware of Woolworths misleading tactics.
This would be a good case for “The Checkout” program on ABC
One teller was available and I waited in the queue for a few minutes when i was approached by a staff member who asked if i am paying by card or cash because they only accept cards. When i answered that i am paying by cash he asked if i don’t have a card. I then couldn’t pay for my goods and left the store.
I’ve been having this problem for the last 3 months. My family and I only drink woolworths milk for as long as I can remember and I have never had this problem until lately.the customer service consultant at woolworths gateway(umhlanga) think that the solution is an apology and a refund! But the problem has NOT even been addressed because I just opened 2 bottles of milk and guess what? Its spoilt again!! I thought that just maybe the problem was sorted but I was wrong, I dread to think if I had given it to my 6 year old in his cereal this morning. Now have 19 bottles of milk expiry date 13/07/2013 and I won’t even bother opening the rest! Having to carry all those bottles back to the store will surely make me look stupid!I can’t imagine having to have my coffee with any other brtand of milk, if this problem is not seriously addressed URGENTLY!
I bought my 6 year old boy some brown boots for winter at woolies and he wore them twice only but already they are peeling off on the the top. Those boots cost R270.00 and they are the new arrivals for this winter at woolies. I am disappointed because i don’t go anywhere else to buy my kids some clothes. My account is forever up todate but today i have to understand that my R270 is gone in just 2 days.
I want to return the boots since i have the slip still. How am i going to get help!!!
Hello, I have been a loyal customer of your Woolworths store at The Pines – Doncaster East. Great lay out and lovely staff. HOWEVER .. 8 of the last 10 times I have been in to shop over this summer period .. and the last being 2pm Friday Feb 22nd – the wait time to be served has been well over 10 minutes.
Last Thursday nearly 20 minutes! Just one register was open for normal service, one register for 15 items or less one poor staff member at the self serve section and one lady at the cigerette counter!
The staff were apologetic – and it is not their fault is it the fault of the manager in charge of resourcing/rostering!
The stores reputation is taking a hammering amongst the community – I can tell you that for a fact .. and next will be social media unless you improve it.
Surely your revenue is down on last year due to this – its no good reducing your costs .. Coles will beat you with their service and inflict further pain. All we wantis good service – partiularly in this side of town where we dont put up with things for long.
I look forward to a speedy response.
Anthony
I made an order on the 8th of February ( order no: 5487706) for a woolworths online delivery. The time I was allocated was between 5-8. 8 was the latest time I could have anything delivered as I started work at 8.30. The driver was over an hour later than 8 and arrived at quarter past 9 in the evening with melted prawns and fish. I rang up at 7 to ask when the food would be delivered and I was told 7.45! I called up again at 9 and spoke to the manager to express my frustration. This is unnacceptable. I was an hour late for work and had to pay a fine as well as not being able to eat dinner before going and having to buy dinner elsewhere. We had to throw the fish away as we couldn’t put it back in the freezer and had no time to eat it. I was told by the manager we would get a refund for the frozen goods but we haven’t and it has now been 2 weeks. This is extremely poor service from woolworths, it is clear that they don’t care about customer satisfaction and ensuring that their customers return. A refund on the frozen food (which we still haven’t received) is simply not good enough to resolve this matter. I spent over $300 on the order and expect to receive the service I pay for and I have received not even a fraction of it.
Honey
Hi, i placed an order for a washing machine and fridge freezer on friday 8th feb 2013 online. i selected the delivery option of “within 6 working days” and as our new house is not available until 22nd feb 2013, i asked for it to be delivered to my mums address. i paid with my card and left it at that.
quite satisfied that the items would be delivered within the week to my mums address. the following morning, to which i placed the order, i woke up to an email from woolworths to say that they were “confirming your order for delivery on thursday 23rd march 2013″ this is NOT within six working days its not even within the same month…if i had been told this before i had paid for the items i would not have purchased them as this date is far to far away and no good to me! i called the contact number on the website (0844..)
which cost me on my mobile… i told the lady on the phone that this was no good. i asked her why the option was within six days and thrn the items werent going to be delivered for over a month…she didnt particularly seem phased by the time.scale hut said she would try and get an earlier delivery date. she said the order had already been processed and she couldnt change it.
i asked her why it was being processed already as it apparantly wasnt due to be delivered for over a month..she didnt answer the question and informed me that she could cancel it and put the other through again over the phone to ensure i got the correct delivery date as there was one available earlier. i asked her how long the refund would take to get into my bank account.
she told me two days. i would have to wait until then as the costs ment i am out of pocket by over 500 pounds!! After speaking to my partner about this he suggested we buy the items on our credit fard and just pay the money off
I bought a bunch of what looked like good bananas on mon.7-1-13 at the Ermington branch of Woolworths and they were absolutely awful. They were black on the inside (not outside )and tasted chalky without any flavour.I was unable to eat them ,so just wasted money.iInow remember why I NEVER buy fruit and vegetables at a super market.It is time our super markets shaped up and stop serving us crappy food.
Woolworths shopping trolleys are some of the worst I have encountered. I have a very sore foot and a bad back and these trolleys are almost impossible to push around. Yesterday I tried out three trolleys before thinking I had a decent one, only to find part way round, that it kept veering towards the shelves. I was absolutely frustrated and exhausted by the time I reached the registers, I am sorry to say I let fly at the poor girl there, I do know it’s not her fault, and am sorry for that. I think Woolworths need to lift their game regarding the repairs and servicing of trolleys, they certainly charge enough for our groceries, particularly when they don’t look after their customers. I for one will be spending more time at Aldi’s and Coles where I have had better trolleys. Shame on you Woolworths.
I have been a Woolworths shopper for many many years. Slowly over the last couple of years I have been disenchanted with initially the meat and then the fruit and vegetables, so much so, that I have found myself buying those products from independents in the same area. I shop at Victoria Point in Queensland. Over this Christmas period while doing my normal weekly shop and rather than making another trip elsewhere, I bought some lady finger bananas. Typically, as I had found previously, they soon became over ripe in a matter of days. Roughly a week later doing the same thing, I though I would give Woolworth’s bananas another chance. These lady fingers, even after 4 days at home, were still as hard as a rock and you could have thrown then against the wall and damaged the wall. I am afraid that the fruit. veges and meat will remain with the independents from now on.
Today at around 3:30 i went to woolworths caltex in eaton and the lady on the counter was rude and lacked all the manners that are integral part of customer service. She was ok with other customers but she didnt greet when i entered the shop for payment and never said thanks while i was leaving. She discriminated me being from asia and i feel extremely offended for this act. I have never come across such a racist during my stay at Australia but today I am very sorry to mention but I personally experienced racism and discrimination at woolworths caltex eaton. I request a strong action over the matter and example should be set so that such ridiculous minded people mend their ways and refraining from earning bad repute for such a big brand like woolworths.
I am absolutely appalled at your service 3 times I have phoned and been on hold an hour which has no doubt cost me a fortune when my bill comes in just to be cut off my poor daughter has not been able to play with her Xmas percent which is broke and all I am trying to do is return it I want someone to call me over this matter as I want to log an official complaint,as soon as my account is paid I will be cancelling this account, 07946739441
I had a $15 off everyday rewards voucher to be used between 17-24 Dec for a bill over $150. I spent $203.09 on the 24 Dec. I forgot to give it to the checkout assistant at the time of the transaction, then remembered as I was putting the final bags in the trolley. The assistant told me to take it to the service desk & they will fix it up. When I got there I was told it couldn’t be corrected!!
I find it poor that a company as large as Woolworths couldn’t correct something so simple. I would spend over $20 000 a year at Woolworths and after this experience I am seriously thinking about whether I will continue shopping there.
I write to report a couple of incidents that occurred last year at Dapto Woolworths. The first occurred when I was in the isle looking at underwear with my daughter A female night packer (the packer) wearing glasses was standing nearby also. Later on, while I was waiting at the checkout, the packer was waiting on the exit side of the checkout with a group of co-workers. I am informed by my daughter and her boyfriend, who were also on the exit side of the checkout, that the packer said to them that I had changed my underwear in the isle with new ones from the shelf, and shuved the old ones under the isle shelf. I believe the packer also asserted that this had occurred on multiple occassions without me having paid for the underwear. Statements from witnesses have been made
The second occurred after I received assistance in finding gravy beef from deli worker. After paying for the gravy beef at the counter a female superviser approched me and said words to the effect of ” I just received a phone call from the deli informing me you stole meat” After I explained that that was false, she went somewere and and came back telling me every thing was fine. These matters were reported to the Woolworths Support Office and it was suggested that I contact the Woolworths manager for an appointment. I did as suggested and faxed him a letter together with my complaint, but there was no response.
I write to complain of a forced bagcheck that occured between late Nov & early Dec 2011 at Dapto Woolworths.
The facts and circumstances are that a female superviser asked to check a bag I was holding. The bag was a backpack packed with the kids pre-school cloths. I refused to open it while explaining my rights under the Bagcheck Guidlines. The superviser became agitated and begun arguing – demanding that I open the bag while co-workers blocked the exits. Eventually a male male night manager or something came and told me to open the bag. With the exits blocked by staff members and security guards, I had no choice but to open the bag. No stolen items were found.
Fair Trading has made an attempt to resolve the matter, but the Woolworths manger denies any breach took place based on signs of entry to do with bagchecks. However, that has nothing to do with Forced Bagchecks .
In view of the above, I seek to have the matter resolved with the scandalous Prohibiting Entry Notices issued against my wife and I revoked, otherwise Ill seek legal action to sue.
I recently was trying to take up a online offer from 14/12/12 for 66% off canvas prints which was valid till 18/12/12 but your server was having issues and I was unable to create canvas on your site from 14/12/12 till 18/12/12. On approximately 15th or 16th December I called both woolworths online and woolworths photo department at George street to report the problem and no one was able to assist and all I got was hang ups by woolworths online operators and promises of phone calls back to help resolve within 24 to 48 hours.
I continued to try and log onto woolworths site and create canvas about 8 times a day every day until finally on the 18/12/12 I was able to log on and created 6 canvas prints when I finally got a call back from a male rep from woolworths online to try and help me resolve the issue. I advised him that after 5 days I’ve finally been able to get on and have created 6 of them but advised him due to offer expirying today at midnight I’m not going to be able to complete all canvas prints that I was after. He asked me to relax and advised that it would be fine and I would be able to get same offer at later date and to ensure this he would need to create a log to guarantee me that I would get this offer at later date. I went through all issues with him and he created log and provided me with log number.
He advised me that at a later date once created other canvas I would need to call up and provide log number and they would have to provide me with a manual code to get the 66% off as per the original offer. The second part was he said let’s stay on the line and make sure that your able to complete your checkout with 6 canvas that are there now with the code that was valid with offer untill midnight that day. 4 of them worked fine with the code provided and other 2 canvas needed staff to give me manual code for as your system started to play up again which they did.
Once this was completed and I was happy with result of completing part of order and being promised extra time to complete rest due to system being down for 5 days I asked to speak to supervisor in regards to having previous staff hanging up on me and receiving poor service. Supervisor provided me with a further discount code of 20% off valid for 1 year as compensation.
On 24/12/12 I called woolworths online to get manual code for 66% off for rest of canvas that I was ready to complete and spoke with Beth whom advised had no employee number and she advised me that this was fine once looking up my account but advised me that canvas items would need to be in my checkout online before code could be provided so as I do not have Internet at home I drove 40 minutes to a Internet cafe on 31/12/12 and created new 4 canvas’s and put them in my checkout which took 2 hours to complete and called back up and spoke to Beth on 2/1/13 again whom advised will not do now and placed me on hold and went to speak to manager with same result even after seeing log created. I asked to stay on hold to speak to supervisor and was advised that I couldn’t and I couldn’t hold as had other calls. I even asked to speak with Nother representative which was declined and Beth then hung up on me.
I ask that you guys stick to your word and provide me with manual code for 66% off canvas as per promise and original offer and also that you train all staff involved with customer service skills and also reprimand staff that hung up on me. My items are in my checkout now and it took a lot of effort from me to travel to Internet cafe and create canvas as per request from your staff.
Woolworths – Macquarie Fields, Sydney. I am a loyal Everyday Rewards customer who On the 17/12/12 at 6:25pm I purchased a $29.00 Vodaphone Recharge voucher from 1 of the self serve registers, I got one of the staff girls to help me as I was having trouble. The girl helped me and left me to collect the receipt printing out, as I grabbed the piece of paper that came out (thinking it was my Recharge voucher), without looking at it I popped it straight in my wallet and left as I am 6 months pregnant and I was with my 18 month old daughter who was crying in the trolley. It was 10:30pm when I thought I better recharge my credit as I had a hospital appointment the next day, I pulled out my voucher I had a at look for the 12 digit recharge pin and it was nowhere.
I had a closer look at the paper and it was just a receipt showing that I purchased a Virgin recharge not Vodaphone. There was no voucher attached anywhere under the receipt. It was too late to call Macquarie fields Woolworths as it was closed by then. I then went to see them at 7am the next day, and I spoke to the morning Manager there Michelle, she was no help at all, she asked me if I can wait or come back later as she will need to call the night manager that was on the night before to see if someone had left my voucher behind the counter etc, etc, and also she will need to print off some report off the register to prove I had purchased my voucher from where I said I did. As I had an hospital appointment at 7:30am I couldnt wait around so I told her I will be back after my appointment.
I returned to see her at 12:30pm Michelle was on her lunch break, lucky for me she was just on her way back from her break, I waited for about 20mins and Michelle came to me a bunch of paperwork showing that I had purchased a voucher from there, yes but I didnt get a voucher I only got a receipt! she then said if I can bring the Virgin voucher back she can cancel it and reissue me with a Vodaphone Voucher otherwise there is nothing else they can do. I told her numerous times that I never left with a voucher I only had a receipt! she then said she will need to go and see another store manager, I dont know who coz he/she never came and showed there face, they just hid behind the walls and just told Michelle to tell me there is nothing else they could do, so basically I paid for nothing!
Michelle made no effort to help me, she just gave me the run around, made me wait, come back, and still nothing! Thanks alot Woolworths, Thanks for nothing! I deserve some sort of compensation for all my travel and time leaving my daughter with my Mother so I can try and go and get my credit and public transport reimbursment for travelling to and from Woolworths 2 different times a day, but most of all a refund for $26.10 that I paid for my Vodaphone recharge I never left the store with.
I was shopping at umina woolies on sat 29-12-12 at abt 6:15 there were 2 big registers open plus 3 items regusters & 3 self checkouts opened & at least 30people lined up at items & self checkouts & 4 at normal registers as i am a local & its holiday time i feel that to stand in a lineup for more than 5mins i find very annoying & the young at self checkouts never appologised for the wait but was too busy swinging her keys around while customers where getting annoyed with the wait because 2 self checkouts were closed apparently due to crashing all we asked as customers is to be informed of what wait was all about but the young wasnt even intetested in her job i will never shop at that store again to incompotent staff members ….
Since the 28 Nov 12 until 1 Jan 13 Woolworths in SA has been offering 2 for 1 at BWS for Matua Marlborough Sav Blanc. On 2 occasions I presented the dockets to two separate BWS outlets, to be told that they don’t have any of the wine in stock. On both occasions I left without purchase. This is a blatant case of misadvertising to get customers to visit BWS in the expectation that they will buy other product. It also shows the lack of Woolworths commitment to honouring company commitments (The dockets do not suggest the offer is while stocks last). I have better success with these type of offers with Wollworths’ competition and will be using them in future. I shall look on these offers with much suspicion and distrust in the future. In a time when trust is a rarefied comodity in retailing, Wollworths management should taks a careful look at their fraudulent promotions.
I recently shopped at Woolworth Nightcliff in Darwin nt, I was extremely disappointed and angry in the customer service I received, I was there to ask for a refund on two item I ha brought which I was charged wrong for I receive emails from you and I know that if a customer is charger wrong they then get the whole amount of the item refunded to them which I was not.
The ladies at the service desk continued to argue with me and tell me I was wrong.! They. Then only refunded one amount of part of the item. I am upset as I have received shocking customer service and was not even helped correctly in the end. I will NOT be shopping at woolworths Nightcliff again because of those two ladies!.
This is a genuine complaint, I do not go out of my way to winge about trivial things.but I am so frustrated and appalled in the quality of produce and lac of staff care and more so knowledge or experience in the dayly preparation in your fruit and vegetable section not to mention disgusting state of shelving in the meat department I worked at this store glenhuntly for six years. So I have seen the care for your customers and the quality dissappear it has no baring on the fact that this store is being refurbished that will not change the quality of produce provided I have shopped at this store for twenty years each time I walk through the produce department I feel sick in the guts with the crap overripe Rotherham and withered mess that you provide your customers with. Yesterday I filmed with my iPhone the wrinkled up yellow potatoes rostering tomates, lettuce with slime apples with spots and the mess on the meat department shelf inc dried blood on rusty shelving with paint lifting.i am posting it on YouTube under the heading woolworths glenhuntly and sending a copy to Coles new world elsternwick who put your staff to shame and a copy to the health department and consumer affairs because you make me sick your staff are lazy dirty and have no commitment providing your shoppers with quality I would be speaking for eighty percent of the shoppers at your store. My name is David baker my contact number is 0419755046.
I purchased a pack of Chistmas Mince Pies this morning as a treat for my colleagues. When opened, they were pale and tasted dreadful. We had to hunt for the filling and the pastry was really disgusting. What a disappointment! Although – why was I disappointed? The hot cross buns I purchased at Easter were as insipid and doughy as these pies. I am 61 years old and have supported Woolworths always but I will not be purchasing anything again. I’m wasting my hard-earned cash. This is not my only complaint as I have had bas service and clothing incorrectly sized during the last two years. What has happened to good old Wollies where you got value for money?
Well I have never seen this happen before in my life, about noon yesterday Woolworths Mowbray store (Nth Tasmania)ran out of shopping bags. I got to the checkout and its taking ages to get through and the girl is very apologetic and when its my turn im told they have run out of bags and are using garbage bags off the shelf to pack peoples groceries, what a shammozzle I feel so sorry for your staff as they were great under such duress and improvising best they could.
It was just an awful experience I should have just dumped my trolley and gone home, packing the shopping into garbage bags was just a disaster, not only me but others in the car park had groceries going everywhere as we were trying to transfer the bags to our cars and the flimsy bags broke and dumped the contents on the ground. Why couldnt they have used all teh available green bags ?
I know they may have an excuse but the other launceston store was out as well so to me the management and procurment leaders employed at woollies may need to think about a career change – It was a bit like the pub with no beer story gee if I turned up at the bottle shop and they said sorry we don’t have any cartons to put your beer in we can put 24 cans in garbage bags for you what do you think would happen !
you know there’s a new Coles being built across the road and after today I cant wait for it to open even though I have never been a coles fan. And you know this doesn’t even start to describe the problems I had when I got home trying to unload the stuff.
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On Monday the 5th of march i went into woolworths at bateau bay bay village I was In the dairy department when I slipped on some water in the middle of the isle I was lucky I didn’t fall to the floor but was quite concerned that this may happen to someone else so I approached a gentlemen in the isle who was a senior and told him that he required a wet floor sign in that part.
he just looked at me and said there is paper towel there when I looked backed there was paper towel over the whole isle that clearly wasn’t doing anything I am disgusted at this response I am 3 months pregnant and classed as a high risk pregnancy due to previous miscarries if I had in fact fallen to the floor I would have no doubt that is possibly could have caused another miscarry I understand that there was water.
but I am not happy at the fact that the whole store including the meat department had paper towel shoved over leaking water but not one wet floor sign I am so angry that I will never shop at a woolworths store again I will now be going to Coles. I am not upset about the water I am upset at the response of the team member and at the fact it was obvious that there was a freezer and no signs to warn customers of the slip
I believe one buys ‘supposedly’ good quality at a higher value than competitors for a reason. I bought milk, 2×6 pack of low fat long life milk and a 6 pack of full cream early Feb 2012 so that the milk can last me longer. A first, I received promotional mail saying 1.5l milk on sale, instead, only to find it was 1l bottles in a six pack on sale at the Potchefstroom mooiriver branch. Nonetheless i bought the 3 six packs though disappointed but later discovered it was at selected stores only.
When i opened my second bottle of milk out of the 12 low fat milk pack,in the last week of Feb, i found out it was spoilt. I called in the customer services no. and tried to report the matter. The lady assisting me told me what kind of info was needed so i asked her to give me a call back at 13h30 but she never did. The following Day i called in again and Cindy was very helpful and apologised on behalf of the previous call centre agent and Woolworths Stores. I gave her the information she needed and she promised the matter will be resolved within 7 days, which i did not have a problem with.
Then on monday, the 5th of March, i received an sms saying i should go collect my gift card worth of R150. I feel it is so impersonal and rude of Woolworths to do that without apologising. I immediately called Woolworths customer services to try and understand how do they do that and guess who i got on the call…the very same Akhona who did not return my call. I tried to explain my concern and frustration and she plainly told me she will not entertain my arguement. A cherry on top, when i reminded her that she never returned my call, she did not even bother to apologise!
I wonder why do we keep unconsiderate and unsympathetic people on customer services! Place people like her in other divisions, they are not doing you any good and will chase customer away, like i feel i want nothing to do with your store at the moment. You sell good quality stuff to be honest but such behavior from staff is not acceptable. I was willing to let this go as we all make mistakes both as individuals and companies but this service sucked. The 1 thing i know for sure now is that Woolworths can also be sure of one loyal customer lost!
Hello, For the first time ever I took Woolworths advertising to heart and planned our Xmas fare around the exciting special menu and products – punted in the magazine. Imagine my huge disappoitment and frustration when I got to the Sandton store only to find ….firstly staff didnt really know what I was talking about and secondly after being pretty persistent and finding someone who did have a clue….. to be told “Sorry No Stock” Out wonderful Xmas meal deteriorated into one or two items that I finally located at the Hyde Park store – where staff were again clueless.
I have spent a fair bit with Wollies – not all of which is visible because I dont always have my card on me and felt pretty aggrieved. Lets say loyalty has slipped quite a bit. Im finding Spar a lot more helpful and friendly …….. and its a shame really cause the one or 2 products I did manage to get gave me a taste of what we had missed. You should have visited the store earlier I hear you say ………… and/or we didnt realize the items would be so popular and under ordered……excuses really….not reasons.
When going into redeem the Herald Sun voucher Woolwoths Eastwood Street outlet. What a disappointment it was to have only 4 legs available to purchase all priced between$45-$66 range.On enquiring if there was other legs available the answer was a big NO. Registered disappointment with Manager and told No Rain Checks, but there was a new supply coming tomorrow 24th Jan still no good to take advantage of $10 saving. My feeling was on this promotional gimmick that there was only going to have large legs available.
Cant say it was a rip off because I made no purchase at that extremely inflated price.
I went to the Deli department at Ballina Fair Woolworths and was served by the rudest person I have ever had to deal with first the fact I wanted a quarter of of BBQ chicken (why do you advertise to sell as a quarter if the staff resent having to cut) then god forbid I wanted some seafood and that did not go down well . Got to the checkout and discovered that instead of marking my two items chicken and seafood both chicken . I was not going back to Deli as staff sooooo rude so the nice lady at the service desk checked and said it was cheaper anyway.
I will never ever set foot in Ballina Fair Woolies again and will tell all my friends what a shocking place to shop it is .
I am a pensioner residing in the Lower South Coast KZN and where we do not have many shopping options. I have always been an avid Woolworths supporter but am getting very disillusioned by the poor standard of food items available to us at the Shelley Beach branch.
Yesterday was a good example – Your full cream milk has as little cream as your low fat and fat free versions. Are you trying to save by dispensing inferior products into Full Cream bottles? I think YES. The fat free Sweet Thai Chilli cream cheese container was only 2/3 full – again, are Woolworths stealing from the public? YES
Worst case was your chocolate cream cake!! This delicious looking item has supposedly a layer of cream in the middle throughout. We happened to open the cake up and there is only about 15 mm of actual tasteless cream on the outer circumference of the cake – nothing on the inside at all. Come on you Woolworths guys, is there no Quality Control or is Shelley Beach just a poor relation being supplied with second rate products. I hope someone at WW has the courage to address these complaints of mine.
I’m very disappointed about the service from Woolworths financial service, I’ve send an email on the 2nd of November 2011 No respond from them, I have lost my instore card, and went to one of the branches to request a temporary card I was told Woolies don’t do temp card anymore I must wait for 6weeks for a new card, I was very angry and disgusted, then I ask when did this new rule or policy began, did you inform customer’s if yes what method was used as I receive my statement very month why I did not receive such communication, its inconvenient for me, and need to use my card, preferred Store is Menlyn.
Please send my request and approval of my Temp Card, every case there must be exception. Maybe because I used to work for Woolworths that’s why my complain is not consider.
I went to woolworths Maponya mall yesterday with my sister inlaw who is over 8 months pregnant we purchased a few items left and we got home she realised she left her phone in the woolworths trolley we were using. We called the phone it was still ringing so we hurried back to the parking area trying to locate the trolley. We were told that the trolleys had been taken in we got there and found that they were letting the last few customers out and but the security gaurd Mxolisi was there he was not helpful at all was not intrested in trying to hear what we were telling him.
Some other gentle man called Vusi who also works for woolworths was going out to either lock the doors we explained our issue and he listened let us in, Mxolisi was shouting at him for letting us in and continued to make an ass out of himself in our presence. We got to the trolley and when we called it we could hear that the cellphone was in one of the trolleys and we managed to find it. This really tarnished my image of woolworths don’t the security gaurds who work for woolworths get proper training inregards to customer service.
Had he handled the issue differently if he thought we were going in to try shop he could have found someone to escourt us to go look for the phone. We would like to also thank Vusi for assisting us to find phone.
AFter phoning Woolworths financial services durring the last 4 weeks spending almost 20 hours on the phone with vsrious peopla and departments not 1 person is able to give me the balance of my woolworths credit card. I have not received a statement in over 3 years. I have not received a call sms email or postal letter regarding my account. I have been told i have been handed over and this information reflects ob my credit record now but no collections agency used by Woolworths has any record of my account. I have laid 3 complaints to woolowrths customer service department via there constants emails as you are not able to call them directly apparently.
No on is able to help or even knkows how to help me or who I can call. Everytime some ones says they will phone me back they never do. I am so frustrated by this disgusting service I have received. I am handed over but no one can tell my why or even how much i owe to set this account in order for it to be removed? Logically thinking how on earth can Wooloworth – who is a financia services company not be able to give my something as simply as an outstanding balance?? It is insane and I trully have no words to discribe the incompetence of this company.
They shoul dbe bane from provding financial services to anyone as they have no service abilites.
On the 25th 07/2011 I walked to Maponya Mall to find one of my brothers a birthday present. As usual I walked to Woolworths Store. I then got fascinated by this jacket for R599 witch I thought he would like I then paid for it with my bank debit Card. The next day I took the present to my brother but the guy never liked the jacket then on the 27th I took back the disliked jacket to the same store in Maponya Mall. I then explained to the lady behind the counter as per my reason for being in the store she then pulled the pack from my hand in a very rude manner without saying a word back to me she left with the item.
Within 3to 5min she came back with another lady whom approached me to say No we cannot except the item I then immediately said to HER but I got the cash payment receipt .she the turned around to say the item is no more in a resalable condition I then demanded some clarity to that she then said no the is cigarettes in the pockets I then said please give them to me No she could . she then turned around to say no she had to go get her manager as she couldn’t give me anything the manager guy by the name of Tebogo very arrogant said to me the jacket has some Odor smell under the arms I then disputed that as I know for the fact that the jacket was never been abused in any way since I was under the same roof with my brother.
I was driven to frustration as I felt being treated like a shop lifter by store stuff and they Manager I was left with no choice but to dump them with the jacket with my receipt. I then called the customer service on the same day to lay my complain up till today I never had from Woolworths.
Have you noticed how majority of staff at woolworths petrol are unhappy due to moral problems and lack of training. Workers are expected to work by themselves with minimum training and when they ask for help are told they should know. Quite simply the whole woolworths petrol systems relies on bare minimum staff to keep prices down, this is okay but there should be some way that there is a better support for staff. Staff are overworked, put up with numerous customer complaints as they are the frontline of the business, they work for minimum wage and the amount of people suffering from work related issues is numerous.
So much for a family orientated business woolworths markets itself on. They cannot even look after own staff.
I went into Woolworths in Jean avenue Centurion. Bought a few things like I always do. Went to the cashier, she scanned the items. I gave her my standard bank card. She swiped it 3 times and said it was declined. I said I would draw the money but for some odd reason none of the ATM’s worked, I guessed standard bank must be off line. So I drove to the next place, to see if I could draw money. Due to me not be able to buy it there I went to another store to buy the things I needed. To my surprise it went off from my account. So now what?
I was humiliated in front of a whole store, I didn’t took my items home as my card was declined 3 times according to the cashier, so I paid for what exactly?
Woolworths call centres are a waste of time and money!! For 2 days I have been calling, faxing and emailing. Emails don’t get responded to and calls don’t get returned. Every time you call you get through to a different person who you then have to explain the whole sob story again to or leave a message for the 5 other people who you originally spoke who never return calls. In-between this you get cut off after holding 20 min!! I find it ridiculous that the very same documents that FNB will accept to change details they will not!!! Woolworths spend less money on your adverts and more on your call centres and training up your staff!!! Your service is PATHETIC!!!
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