Woolworths Complaints Continued... (Page 12)689+ reviews added so far. Upset? Call Woolworths corporate: 1-800-638-434
For many years I have shopped at Mawson in ACT and always had good friendly service. One lady in particular (Megan) on the checkout was always very friendly and accommodating whilst still working hard and efficiently. For some reason a few weeks back she would not communicate except to say Hello - she then took my bags and proceeded to put my groceries through. I couldn't gain any conversation from her whatsoever (no personal issues were ever discussed always friendly day to day chit chat prior to this occasion) when I asked if she was okay she replied "I'm fine" and that was the end of the conversation. When I paid for my goods there was no goodbye - however I noticed on the eftpos machine it had on the screen "Try Contactless". I had assumed this meant that the store was trying a less then friendly approach to get customers through quickly and used to not being communicated with - hence the try contactless. This was an assumption as I now know it is in regard to your eftpos facility. This whole trip left a bad taste in my mouth as I was uncertain as to why I was being virtually ignored, was it policy or simply aloofness on your staff members part! Benefit of the doubt I thought this was a new policy set by Woolworths, the store was being revamped, perhaps the same self serve system as Erindale was to be installed at Mawson meaning less human contact.
Today I returned to the store today with my groceries. I saw the checkout was vacant and the usual staff member was there whom I had once shared friendly conversation with. My groceries were put through without a word. At the end I turned to Megan and said "I suppose this Try Contactless is why you don't speak to me anymore, I think it's ridiculous, rude and disgusting, I shall miss our little chats" and I left the store with pent up anger, disbelief and hurt. The staff member did not respond when questioned about Try Contactless, no explanation, no we're not allowed to converse, simply nothing, I was distraught and left the store in tears, disgust and humiliated.
I loaded my groceries and sat in my car distressed and tearful. I pulled the receipt and rang the store asking for the Manager or Supervisor. After some time I was put through to the supervisor. I wasn't asked my name or for a contact number. My complaint was heard and I was informed the complaint would be forwarded to the manager. On no account was I asked my name, told about the new eftpos facility Try Contactless which is what I'd been thinking the staff member was doing - not allowed to converse. No, just plain rude I've come to the conclusion. The supervisor was informed of the event and that I would take my business elsewhere, anywhere but your store henceforth.
Having worked as Customer Liaison Officer in Perth, WA at FAL for many many years and having had to deal with difficult customers and indeed our own chains, never ever would I have ignored a customer or been barely courteous as I have been treated. I found your store unsympathetic, rude and downright insulting, there was no concern shown for my obvious distress even though I had said I had just left the store and was in the carpark and it was blatantly obvious I was tearful. Nobody requested my name and number to call me back with an answer for my mistreatment.
Poor poor show Woolworths, my custom and respect has been lost.
Mrs J Madeira
woolworths steaks and many of its fresh beef cuts taste disgustingly of fecal matter because the cattle are fed and raised in disgusting feedlots where the cattle have to eat and sleep and live in their own waste. When the cattle are slaughtered it is impossible to keep the meat free of the bacteria and fecal matter that the cattle are caked in. You can taste it in their beef because the cattle are living, breathing, eating and drinking in their own foul excrement and urine.
To whom it may concern Store Woolworths westfields Liverpool NSW Date - 5th Feb 2013 at 7-30pm I was waiting to be served at the smokes counter another customer was infront of me she payed for her items with change heaps of small change. I was wait waiting and still waiting a good 15min and the supervisor lady did not even say i will be with in the minute or anything kept serving this customer with heaps of change. I give up in discuss in waiting this is not the first time. Just because you have the manopoly of the market does not mean you don't care about people and waiting.
I placed an order with woolworths on line and paid by credit card. They rang and asked for all my details again over the phone. This just didnt sound right and.I never verbally give my credit card details. Because of this i was refused registration and consequently i didnt get my order. I am having a party and had ordered alcohol. on special. (nearly 500 dollars worth). Apparently that special price has now finished as i went today to huy it in store. I had to wait til i could get someone to help me carry and lift it. I think it is so unfair and am complaining of the way i was dealt with,. The difference is over $100. I think I should be allowed to purchase it at he special price and have it delivered as originally planned. My bank has advised me never to verbalize credit card numbers over the phone and all your bank details, they also wanted my liscence number.
I can replaty the message i was left, I personally think it is a disgrace and very curt.
Hope you can understand my decision to NEVER deal with these people again, after this is rectified.
I bought a 10 pack of sundried tomato chicken kebabs from Woolworths and 1 whole stick was full of bones, cartilage, knuckles etc......absolutely disguisting as I was feeding it to my 3yr old who could have easily choked if I didn't spot it before cooking. Paying nearly $12 for a pack I expect good quality and not something u would not even feed your dog! Not happy at all and I definitely wont be purchasing them again and have second thoughts about purchasing any meat off of them now.
Regularly after buying milk from Cherrybrook Woolworths the product expires (goes sour) way before the 'best before' date. I have purchased milk from other stores now (coles WPH, and woolies thornleigh) and the problem goes away. So we dan safelyrule out storage and transport on my behalf. (for the record, I put it in a cold bag and drive straight home) Last time I was at Woolies Cherrybrook I inpsected the milk again. When opening the freezer, I was surpirised to find itwas in fact not very cold at all. In fact, I'd happily hang out in that temperature. The mlk carton in my hand was not cold either. To doube check f it was just me. I went and picked up some yoghurt from another section - nice and cold in my hand! So the short of it is, the storage of Milk at Woolworths Cgerrybrook needs to be checked out. Otherwise someone wil get very very ill.
Woolies claims to have
1. Buy something and use your rewards card and get so much off DONT WE HAVE ENOUGH CARDS ALREADY and why do we need a card we are already shopping there???? This is discrimination as we dont want a card
2. Buy 2 get for a less amount what happens to single people we cant use 2 of thing as they will go off again the elderly and disabled loose out as most of them are on low incomes and wont use 2 items.again discrimination the specials are only for families
3. every week for the past 3 weeks I have had to return because the price was incorrect or the item was not correctly put in.
I have come to a stage where I have no where to go anymore. After phoning and e-mailing and faxing proof op payment to woolworth constrantly for the past year, they sill treaten to hand me over, or maybe already did. It has now come to a stage where I have overpaid my account and still no luck. People working in the account department don't even respond to e-mails, and never phone back or follow up. I can provide name for these people. They are even to incompotent to check between only 2 accounts in the payment was made. I have been paying woolworths in the sam account for over 4 years, and all off a sudden the payment doesn't reflect on their system. Absolutely unacceptable to say the least. Further I have send them prove of payment multiple times, and haven't received any response. They didn't care to explain what was going on, just happy to hand the problem over. I even Phoned the company that threatened to continue with legal action and they gave me 3 incorrect e-mail addresses.
What happened to treating customers with repect an providing quality services? Where can I turn to to resolve this. I will also send letter showing that I requested FNB Legal services to resolve his issue, and they told me that they didn't receive any response from woolworths and that it is a lost case. Unbelievable for FNB Legal services as well.
How am I suppose to resolve this issue like this? Keep issueing summons, and no response when the customer try and resolve this issue.
I left my wallet in your store at Westfield Chermside on Saturday and have waited until today for the Chermside Conceirge to be open and go look in the centre lost property. On the Saturday I looked through the store again and asked two people one of which was a supervisor about the missing property and received no help just a "nothing has been turned in".
I have waited and called the centre management at Chermside and according to them the major retailers have their own lost property section and I have been calling them all day and the line is perpetually busy. It is being extremely difficult to resolve woolworths have it tucked away safely or it has been stolen and I should be spending today getting a new license and renewing everything as I leave the state in the next few days and need ID.
I work within woolworths myself and would handle a lost wallet from a regular customer more seriously and dilligently.
On Monday I bought the schnitzel special. Some packets on special some not so changed the expensive packets. Then when leaving I saw on my slip that I was not charged the special price for the apples. I had to go back. The cashier had a exhausted look on her face. I don't understand why so many prices are wrong. I never leave Woolworths without checking my slip as there are often wrong prices but never under charging.
Several times now I have gone to purchase bread from the bakery section of my local Woolworths store (Redbank Plains) and ALL of the white bread for sale was covered in sesame seeds. I am not alone when it comes to children not wanting to eat "seeds" on their bread. It has been a huge inconveinence for myself but what is more concerning to me is that I don't think Woolworths in aware that we have a huge number of both children and adults in Australia with nut allergies and certain proteins in sesame seeds can trigger allergy symptoms related to a nut allergy. I don't mind if you put sesame seeds on SOME loaves of bread but ALL white loaves is a bit of overkill and doesn't leave any option for those who dislike sesame seed or cannot consume them due to an allergy.
ordered items received package with 2 invoices 1 with the items i received and 1 invoice saying following item to come seprately but never came. contacted customer services 7 times for them to keep asking me for same details now they tell me well signed for .yes i know they where signed for but still missing item and have invoice here to say other item to follow feel like i am being fobed off i would like to say that customer services is really shit and will never buy from you again
We live in Rockingham and have the choice to shop at Coles or Woolworths.. We only shop at Woolworths if we have to,the reason being that whilst shopping we are constantly bombarded by staff using the PA system. I thought this idea went out in the seventies.
The volume must be turned to max as the sound is quite offensive to the ear. If the Pa has to be used I think staff should be trained to say whatever they need to in the shortest possible time without the need to repeat the message sometimes three times .
A soft pleasant voice is all that is needed and not a humdrum raucous outburst that I hear every time I shop at Woolworths. Don,t get me wrong we love Woolies but this problem needs to be addressed in order we can once again shop in peace.
I received an email from Woolworths wishing me a happy birthday and advising to activate my 10 cent a litre fuel saving offer before shopping at one of the three named stores to redeem the offer, to which I did. On January 2 nd at approximately 5:30 - 6 pm, I attended the Woolworths petrol station on kooringal road in Wagga Wagga and filed up with fuel to return to Canberra and when I proceeded to pay for the fuel, I inquired to the young female attendant as to whether I could use the 10 cent per litre voucher that was on my rewards card. She promptly advised me that Woolworths do not give 10 cent vouchers. I explained to her I received it from your company for my birthday. She again advised me that Woolworths do not do this.
I politely asked her if she could check on my rewards card, at this stage she became very rude and accused me of lying about the 10 cent offer. I could not believe my ears and politely explained to her that I am not lying and that she should check Woolworths policies and I could show her the email on my phone, but she wanted nothing more to do with it and told me to move on as there were other people waiting. I did as she asked, but I have never felt so embarrassed in my life, to be called a liar in front of other customers. I do all my shopping at Woolworths Jerrabomberra and also purchase my fuel at their Jerrabomberra outlet. I believe the young attendant had no right to speak to me the way she did and if this is the sought of service I am going to have to put up with then I will cancel my rewards card and shop elsewhere.
We purchased a 12 pack of Woolworths chocolate/vanilla ice-cream cones, on Sunday pm, 17/08/13. When it came time to open the packet, I first opened the box & removed the plastic bag, then I opened the plastic bag. Then as I held the plastic container to take it out of the bag, the container (which was not sealed together in anyway) came apart. As a result we lost half of our cones onto the floor, where they broke into pieces. Needless to say we had very disappointed little children because there was no longer enough cones to go around. The packaging was clearly inadequate & not suitable for that type of loose goods. To say I am both disappointed and angry, would be an understatement. I await your reply on this matter.
Hi I applied for a woolworthes credit card and I was informed that "the minimum credit criteria have not met " how ? They didn't request for my Payslip or what so ever I've had an existing account with woolies for years and they have a nerve to tell me the above I'm very disappointed
Hi, I done my wedding registry with woolworths and one of the gifts I received was a large pyrex dish with a smaller one inside. I used the large one twice (which is supposed to be oven safe) when it cracked in the oven. It was basically in half when I removed it. This is not the woolworths "quality" im used to. I have never really been disapointed with a product from woolworths which is why this came as such a suprize. I could not return it unfortunately either as I threw the dish away the same night not realising I could return it.
I am totally disgusted with the Woolworth store at riverside Tasmania. I have shopped at this store location for the past 6 weeks now and every time i am unable to get a trolley to put my baby daughter in, to make shopping easier. there are plenty of trolleys available at the riverside store, but the staff have them placed in-front of all the other trolley. making it impossible to get access to one. imagine trying to move ten or more normal trolleys just to get to the one you need . (A baby seated trolley)
in saying that, even asking for assistance is impossible in this store, because there is never any one around when you need help. I have stood at a counter where there was 2 staff members working. they both knew I was there waiting to speak to some one. 5 minutes waiting I decided to walk off in total disgust . I wish i got there names to report the young teenagers. this store is not willing to help at all. otherwise the baby trolleys would not be in the position they are always are situated. (NOT ABLE TO ACCESS.)
I didnt get help at sandton woolworths. I wanted to exchange and Lebo told me that i cant, and she told me many reason why i cant. From her i asked her manager. Even her manager agreed to her. From the i went to fourways woolworths for the very something. Their helped me very nice and warm. I wanna complain to Sandton woolworths why didnt they help me? why Lebo with her manager treated me bad? Is it because im black? Is it because im a soft talker? What do i have to do that Lebo and her manager treat me the same as the treat others? Hope you will get back to me as soon as you can.
went to woolies in plaza coffsharbour bought a lynx item which had ticket saying 14.99 they charged 20.00 when i went to sort it out it took them 20 mins to sort out. the manager was rude tony was his name i think and the girl name kristy??? was on the service desk that day. was extremly rude saying i had the attitude i was upset cause it took so long there was no appology or ny thing i got a refund but that does not excuse the shitty customer service they provided that day just reminded me y i dont shop at woolworths. target has that same item for 13.95 wish i went there
I purchased cigarettes from Woolworths Manly West Qld yesterday. Upon opening the first packet I realised I had been sold the wrong product. I attempted to return the unopened packets today for exchange for what I had requested, the staff called in the manager and I was refused point blank an exchange. I will also be reporting this to consumer affairs.
You have just lost another customer and I will be sure to tell everyone I know.
Woolworths in Carlswald midrand, i went to purchase some stuff on my Woolworths account so after selecting what items i wanted and was ready to cash by the till, the cashier asked me for my id document and said i needed it to purchase the stuff that i have taken,she caused a scene by calling the manager i was disgraced in fron of a numbet of people it made me feel like a thief, i am an existing Woolworths account holder and i am going to cancell my account with them, dont getcme wrong guys the food and quality is good but the service is bad aspecially the Woolworths food store in Carlswald Midrand
I have been shopping in Woolworths since I got married 42 years ago & over the years products have come & gone but usually with an explanation but not this time, I finally found a cereal I really like & after buying it for over two years all of a sudden I can't find it anywhere & no-one can tell me why.I do most of my shopping in Warwick Qld, I would like to see this cereal back on the shelf or at least a reason why it can't be.
Woolworths is not selling products during Ramadan. I wanted to buy good South Australian Wall nuts from the QLD Underwood woolworths store like we have done for many months but they do not stock them at the moment so i asked the produce manager why and his reply to me was because it is the end of Ramadan, so i said what the hell has that got to do with buying a good Australian product, i want to support our farmers here in Australia, so he just shrugged his shoulders and walked off. As a result of that i will never shop their again and i will make sure alot of people are going to hear about this.
To Woolworths, I wish to express my disgust with the saturation of your support to the idea of Halloween Day. My family made a visitation to one of your stores today and was shocked and scared by the over whelming visual horror of the grotesque marketing of Halloween. This was displayed by props and staff. Your decision to support this has lost myself and my families support of your business. We will no longer be using your stores to purchase our supplies, as we feel that our children and we should not be subjected to this disgusting behaviour.
On Thursday29 November 2012 around lunch time I exited woolworths check out I observed a staff member on the phone with about 8 persons waiting to be served cigerettes. I got on the end of the que staffperson then served 4 people then walked away leaving customers waiting in line. I have experienced this lady many years ago when a I asked her to put extra staff on the busy checkouts and was rudley shrugged off. Staff memer is long term been there many years does not wear a name tag is blond short and large. Can you train this peron how to do her job in a friendly happy mannor or perhaps put her on store room duties away from customers she is truly obnoxious.
After many years of keeping quiet as a consumer I have finally decided to take action when things go wrong.Â I have tried to complain politely to the respective branches, but that is a whole story on its own.Â First I would like to say that your staffs attitude varies from branch to branch.
I travel for work with my hubby as this is all we can get, so I get to see many towns/countries, and branches of Woolworths. I have met some very polite and helpful staff and then there are the rotten apples. I think the worst attitude I've had from a Woolworths branch was in Eastgate in 2009. I was trying on shoes and I needed a pair of boots. I have a 'high arch' as does my husband and I was trying to get a staff member to help me.
When I had to explain that I needed a few sizes of the same shoe, she first rolled her eyes before assisting me. When that style could not accomodate my foot, I asked if she could recommend another wider style. She threw the boxes to the floor, had a chat to a mate, before taking 27 minutes to come back with another boot in one size, the shop wasn't busy, it was Tuesday morning just after opening time, in March.
I asked politely if I could try two other sizes to see which were more comfortable. She then told me the boot fits and I said yes, but maybe a bigger size would feel more comfortable as my foot is wider than most. She stood there for a few seconds then wandered off, I assumed to help me. She never came back. I walked around the shop and found another assistant who told me it wasn't her department.
I went to a cashier and asked if she could help but she told me to just look for someone on the floor. I approached the cosmetic counter and found two ladies chatting away. I waited ten minutes before they acknowledged me, then one slowly walked me through the shop to find help. She told me she would send someone to the shoe area, I must go and wait there.
An hour passed and nobody showed up. I eventually noticed the first assistant who had helped me. I approached her, trying to control my temper, and asked if she could kindly help me now with some different size boots in three styles. She said to me 'I thought you were finished'. She then turned to seek the boots. 42 minutes later she came back with one box and said they out of stock. I asked to speak to the manager and got told 'the manager not here today'. I asked to speak to the assistant manager. She asked why.
I said I have a complaint that she's not helping me well enough. She then said it's not her fault I have fat feet. My husband removed me from the shop before I killed her. I went to another shop to purchase boots. They were more than willing to help me, and gain my money, so I bought two pairs instead of one and a good pair of sports shoes.
In 2005 I purchased from the Pavillion, Westville branch, a full set of clothes from Woolworths for a new job, grateful I had one after being unemployed so long. I went to a final interview and was wearing a black pencil type skirt and a short sleeve embroidered shirt. As I got up to shake my new boss's hand, I bent over to pick up my hand bag only to hear a funny noise.
Realising that my skirt had just given up, up the back seam I asked to be shown to the ladies room. Luckily his female assistant was with him, and she took over and he left. The seam up the back of the skirt had given way - all the way to the waiste band - it was brand new, the first time I had worn it - and no, it wasn't too small for me. The assistant offered her help via me lending her scarf to tie around my waiste and then said, 'you should have invested in woolworths'. I said 'I did, and am I sorry!'.
The shirt I wore that day came undone by the third use. First the hems on the sleeve then the embroidery unravelled. I lost a button the first day I wore it. This is quite common with Woolworths clothes now.
A month later, I was wearing a pair of black high heel shoes, also purchased from Woolworths, Gateway. I climbed a staircase at my new job only to almost break my neck as the left hand heel broke clean off the shoe! It was only the second time I had worn the shoes. I took them back and got a credit, purchased a more 'sensible heel' shoe.
These shoes started to seperate and landed up in a divorce as the inside padding came unstuck and the souls left home. In relation, I bought a 3/4 heel black pair of shoes from Main Street, Port Elizabeth branch in 1992 - I wore these shoes at least once, every week and they lasted me 9 years!!! Now that's quality!! Also about your shoes, you used to give 1/2 sizes, like size 3and1/2, now I either have to chose a 3 or 4 or 5, pending the bad cut of the shoe. What happened to the 1/2's.
Later in 2005, I tried on a dress in the shop, and made a note to the assistant in the department that the cut is wrong. She looked at me as if I was a mad. So I put the dress on came back to her, and showed her I couldn't lift my arms as it seemed the seam that stitched the sleeve to the dress was sewn on to long or deep. She went on to tell me that was the style? I wasn't the only one that complained.
In 2006 I purchased vests and undies for my father from a the Vryheid branch. I followed the instructions as per washing and keeping them good, but to my disappointment, the vests 'stretched' beyond shape within a month. I regret to say that the undies are not stocked anymore. They have a wide band of elastic at the waiste, with a cross over feature at the front, which is like a flap, enabling a man to whip it out instead of pushing the undies down.
These undies I was told, were 'obviously not popular and now are not stocked'. How true this is?
In 2008 I purchased bras for myself from Greenstone, Johannesburg branch. My size bra has not changed since I was married and as they have a 'no return' policy on underwear, I took an old bra with to make sure it was the same type, brand and size - although the price had increased. I asked for assistance too. When I got home and tried them on, I found that the bras seeemed very tight and small cupped.
On measuring them against the old ones, the material was less in the cup, and the sides were narrower. Before you say, yes but that's old it's stretched, in my 'hospital bag', I pulled out a Woolworths bra, same everything, still in it's packaging with receipt, and found that indeed, upon measuring up, the new bras have "shrunk".
In 2011, scared to purchase bras again from Woolworths but determined that the quality must have been checked, I purchased again. The bras are still not the right size. To prove it, I bought 3 different size bras and took them home to compare them. If anyone of your staff can show me the difference in size - I will eat them!!!
In 2012 I purchased new undies from the Phalaborwa branch. Again, I took a sample with and again I was disappointed. Only this time I've kept the receipts and underwear. The panties I bought started to come apart after the first wash. Now, I have never had domestic help, no one else washes my clothes, especially my underwear and I follow the instructions. By the second wash, the seams at the elastic edge had all but given away.
I bought eight (5) packs, allowing me to change underwear enough times even in bad weather when washing can't dry. The panties I bought in January this year, I'm sad to say lie in a heap in a box in my cupboard with their receipt. I used them three times.
Comparing these new panties with some from a purchase in 2006 is so funny I cry. The lack of quality can be seen a mile off. Thankfully I keep a 'hospital bag' for emergencies, and keep 'proof' of the decline of Woolworths merchandise.
My husband is furious as we are just starting to come right financially and he refers to Woolworths as disposable clothing.
He told me if I buy anything at Woolworths again, he will divorce me, unless you have given me a refund or gift card. I have to agree with him - what a waste of hard earned good money!!!
I'm happy to report that I buy good fitting bras at Pep stores and they have lasted, kept their shape and not 'shrunk'. I buy my panties at various outlets, I'm still testing the quality of different stores.
There are many more items of clothing I have bought over the years, but I must be honest, these of the ones that stick out the most. I will also admit that the quality started to decline around 2005 across your branches, and one could easily see and compare this when they found old and new items on the same shelf.
I feel sorry for those that have climbed up in their lives from poverty to a sustainable income only to be let down by the quality of woolworths. I know a lady who comes from such a background. Her main ambition in life was to shop at Woolworths when she made it to a decent income. She is also 37 years old, and she has just got her degree, after many years working and earning her way up and now is able to afford to shop at 'quality shops'.
She purchased some nightware and a winter coat, a week later she phoned me to tell me the lining in the coat had come undone, as had the sleeve stitching, two buttons had fallen off. She had bought it for her mother, as a thank you gift, who had worked three jobs, 16 hour days, 7 days a week, to keep her in school so she could go on to a better life. Sadly, her mother passed away and never really got to wear a good quality coat in winter.
I don't mind paying the price as long as the quality keeps up. Everyone who knows me knows, I only buy All Gold Tomato Sauce (all gold all gold tastes so good!!!) and Mrs Balls Chutney. As poor as I've been at times, these are things I don't compromise. And I can't complain, their quality has never disappointed me.
Woolworths, you can keep putting your prices up, but your customers are getting wise and angry and are going to keep leaving. - But don't worry, there is a sucker born everyday that will support your name; I'm just not one of them.
I applied online for a Woolworths store card on Saturday 16.03.13, by Monday, I had no feedback from Woolworths. I sent an email to the email provided on their website to the financial services department, I have yet to receive any feedback from my email. I went into the store in Rondebosch and they put me through to the department. When I spoke to the consultant over the phone she said that the application was denied as the previous card I had was on my maiden surname.
She said they would sms me today to inform me of anything. I have yet to receive that. I no longer want to open an account with Woolworths.
Over the past two visits (I average $120 weekly in this store - over the past 5 years) the checkout has failed to recognise: 1. fruit on special for which I was charged full price - approx $3 more - 2. Reduced price mince because the original barcode for $6.67 was not covered and the new price of $5 did not register.
For 2 I did return to the store, was given a credit and allowed to take the mince for nil but it is never convenient to have to return! Furthermore I was told by the customer service rep who returned the money that I should be keeping an eye out at the check out so that these things didn't happen!
I am, or was, a dedicated woolworths shopper, every week for 25 years. I am disgusted, revolted and feel absolutely sick about the product I received yesterday from woolworths Alice springs. We were having people over for dinner And didn't hadhave enough fish so we popped into woolies Annd picked up $20 worth of flathead. We got home, unwrapped it and got ready to cook. The smell of that fish stunk out the entire house, it was off, had yellow stuff growing in it and smelt so so badly. We returned it this morning and the staff just didn't care, the same fish is still in the deli window being sold, something that off could make people very very sick. Needless to say I will think twice about shopping there again, and word of mouth spreads far in this town.
On Saturday the 6th October at around 1.15pm myself and my husband sat down to enjoy a meal at your woolworths coffee shop at Design quartes in JHB. the food was delicious as always but when paying the account strange events took place. firstly the lady seated to my left complained that the waiters were busy in their own little discussion and took forever to see that she wanted the bill. When informing my waiter that we were going to pay by credit card he informed us that we need to go inside as the machine was out of use. no problem but upon doing so the lady at the till asked if we were going to pay cash as her machine did not work, I aksed for the printed bill to see my total and she said that the total came to R210.00 again i asked her for the bill as i wanted to see if all was correct, she then said that the waiter would print it. my husband accopanied the waiter to the computer where only then did he enter the food that we ordered. my husband had to tell him what we had????? We own a restaurant and we know how the systems work. how could the waiter not have the table already opened on the computer?? PS the computers were working fine as when i insisted that i was going to pay with my credit card she put the transaction through!!! strange how the computer was working then !!!!
I purchased 2 cooked chickens from your Springwood Store in Queensland witch had been advertised as buy 2 for $20.00. This promotion was advertised and also signage was on your hot chicken carousel. I always check my dockets though sometimes not for a few days. On checking my docket I noticed that I had been charged $10.50 for each chicken. I went back to the store with my docket and the young lady who I spoke to went and asked the ladies in the deli and they said they couldnt recall the promotion (must admit this was now about 2 weeks later).
I then said I was going to do some more shopping and If she could talk to the duty manager. When I returned I was told that all they could do was refund me $1 the difference between 2 for $20.00 and the $21.00 that I had paid. I then said that I might still have the paper at home but I had already binned it so I thought well there goes my proof so then binned my receipt. I stewed on it for a few more days so retrieved my receipt from the bin and am now voicing my displeasure of firstly been overcharged and secondly not been believed that I had been overcharged.
My son an his friends were abused an threaten today by the sucurity guy on duty, I find this very disgusting an feel very racially discriminated for my child an his friends. The security guy was following them around in the store an one of the kids said to him we have money soo why are you watching us the security guy started yelling at the kid then my son tried too help his friend out an say dnt yell at him for nothing an the security guy got all up in his face an was screaming an yelling at my son, an even threatend too hit him with his battern..
The security guy also said that you brown kids are banned from here now, soo tonite I call the store too tell the manager on duty what had happend too my son an his friends an the manager said the security guy was doin his job soo tell me is that his job??? I'm very disappointed in the woolworths store in Port Augusta an will be taken further action unless, someone from this store follow ups on this very disturbed disgusting incident that happend today to my harmless innocent son who I must say is only 13yrs old.. Very disappointed an upset ATM :@
Typical Nutritional Information shows that the energy per 100g is 1000kj however per slice = 50kj. There is 7 slices per bag of which the total weight is 352g. This means that each slice weigh +- 50g each and therefore the total kj per slice is 500kj and not 50kj as stated on the Typical Nutritional Information. I am on a low kj diet due to a cronic condition and always trust woolworths to ensure the correct information is stated on their Typical Nutritional Information. How can I now trust the information without having to double check your calculations. I demand an explination.
I waited at the front desk of the Newcomb Village Woolworths supermarket for nearly 10 minutes waiting for change for the trolleys. When I was finally served the staff member said here have a token for the trolley. I told her nicely to take her token and proceeded to go down the road another 10 minutes to Coles. A couple of weeks ago I approached the same front desk and the girl told me they weren't locked (why would I ask for change if they weren't locked) then she proceeded to tell me that the trolley boy was supposed to leave them unlocked and she carried on about it and then finally gave me change. I don't need explanations etc from the staff....just give me the change so I can do my shopping.
Can you please tell me WHAT IS THE BENEFIT of of giving out tokens for the trolleys to customers...I REALLY DON'T CARE IF I DON'T RETURN THE TROLLEY AND GET MY TOKEN BACK!!!! Please leave the trolleys unlocked so us customers can easily obtain them without wasting our time and your staffs time!!!!
Hi there, I have ordered online with Woolworths yesterday which came in today and I have paid $140 in total (Order Number:4900948). I ordered ORGANIC Oranges, however the oranges I have received were NOT organic (and I still paid for the organic ones). The strawberries were not fresh as we could even see the moulds on some of them. I also ordered MINI asparagus as I don't enjoy eating the large ones. However, even though I didnt tick the subscribe boxes, I received the large ones. This is very frustrating as this is not the first time I'm having troubles with Woolworths online. I spend my time and money choosing the best stuff for me and my family online and the results are very disappointing. I had to chuck the strawberries and the asparagus away and I believe this is not acceptable. I wish to hear from you and looking forward for a resolution for these problems. Regards.
My wife ordered soup which was delivered to out table without a spoon. I asked the waiter where the spoon was, and he responded, "sorry sir, we have no spoons". There we were, sitting with a bowl of soup (not a mug) and not knowing what to do. Pathetic - that's the only way I can describe our experience at the Main Road, Sea Point Woolworths Cafe at 11h00 this morning. I was so taken aback that I approached the manager who apologised but confirmed they didn't have spoons. Minutes later, the waiter came out running and offered a teaspoon. Soup with a teaspoon? The "bread basket" we ordered was 3 slices toast, no butter and no jams, just 3 dry pieces of toast! The Red cappuccino came cold after I specifically requested it to be extra hot. After a long wait for sweetener, I found the waiter returning from the store as they had no sweetener at the restaurant. If it was April, I would swear it was an April fools joke.
Hiya, i was at the cherry st werribee store today and went to the deli to order shaved chicken meat and there was none left i asked the lady that was serving me (amy) if she could cut me some more she rolled her eyes and was very rude, i asked her im sorry if im making u work but aint that what ur here for and she rolled her eyes again.
I asked the other lady behined the counter how i go about complaining about how amy treated me and she just looked at me and told amy dont worry there was nothing i could do (so another rude person but prob the worst of all as she ignored me), i spend alot of money in ur store and thort it was appalling as i help pay their wages, i reported it to the store manager to my horror i pretty much got told it out of his hands, what kind of customer service are u providing, i will never step foot in a woolworths store again.
I went to woolwoths sammy marks in pretoria on the 23/02/2012 where I was ill treated by their staff member. I was buying using my account where I was told that my signature was not the same as on the card. Immediately I gave the cashier my ID book,she then call their supervisor to comfirm, the name of the supervisor is Thabang he did took both my card and my ID to verify then after Â±10 min he did come back and apologize.
While I was asking the supervisor what must I do because I don't want this to happen to me again,the lady called Tshepisi she did ask what was happening then Thabang did explain to her immediately she took my ID and my card at Thabang. She then start complaining that in their store they have a dispute where their Admin manager have to investigate and 2 of the staff member are involve. I did tell her that Thabang have already helped me she must bring my card back then she refuse.
She then told me that Thabang he doesn't know anything about terminals then I ask why did the cashier called her at the first place if he doesn't know anything. Then she kept on going on and on about their store disputes. The I immediately as to speak to the store manager,she then told me he was day off,she will call the admin manager,while we were still waiting for the manager she was still going on and on about the store procedure and the dispute of their store,she even mention that the food bank its her baby she need to check everything.
She then explain the story to the other staffmember in front of the customers,the othert staff member his name was also Thabang,then Thabang did ask her to keep quit all customer at the food bank where looking at us but she keep on going on and on. She then decided to go and check the admin manager. I did tell her that she have my ID yes can go and check on my detail and interview me or she can phone their fraud department.
The admin manager did come and I did explain how I was treated in front of other customers. She did call Tshepiso in but she did not even fill guilty of his ill treatment she gave in front of customers. The reason I an saying this is because I was labeled as a criminal as when I was in a taxi the other lady inside the taxi did ask me what happen in there store,she did hear staff members talking about my incident,were the same lady Tshepiso was telling his friend that they are coming from mamelodi I won't do anything to them.
The next time when I go shopping at this woolworths I will be yreated as a criminal. Maybe even when I go to other stores around pretoria CBD because this happen on the floor next to food court. I was humiliated by all this it have spoil my shopping around CBD.
Last week a purchased a chocolate cream cake x2 from woolies. It was the 5th of Jan, the sell by date was the 7th of Jan. When I got home I put them in the fridge. After entertaining my visitors with supper and decided to give them dessert, only to find out after taking a huge bite myself the cream off tasting off. I was so embarrassed..... I never expected this from woolies.
Today 17th January 2013, while shopping at Woolworths Ashmore (Gold Coast) I wanted to purchase several bottles of Home brand Mineral Water. The shelf was completely bare of both mineral water and soda water (homebrand) I asked one of the staff members to please check if there was any stock out the back. The young staff member returned and informed me that there was, however it was still on a pallet and that he would have to speak to his manager which he did and when both of them re-entered the store the young staff member told me that they were unable to put the stock out until later that night and that I could come back tomorrow and it would be on the shelf. Obviously I was not happy.
During this fantastic shopping experience the so called manager who I beleive goes by the name David Brass did not once approach me to appologise, neither did he even attempt to retrieve the product. I then had to drive to the nearest IGA store to purchase the product. Woolworths Ashmore is always quite a busy store, is it too much to ask that the shelves be monitored and restocked when becoming low. We are always having problems at this store, it is about time you actually employed a manager that is customer orientated and who is focused on good customer service and takes pride in the appearence of the store. Please do something about this store.
I tried woolworths online shopping for the 1st time a few weeks ago, I received someone else's frozen food and someone else received mine, not a good first impression but the problem was rectified. A fe weeks after that I decided thatI would try the online shopping again, this time I received no frozen food at all, then I had to wait for delivery of my frozen food the next day. I sent an email of complaint to woolwoths online and received an email stating that someone would respond to my complaint within 24 hours, well that was a week ago and still no response. What a bad let down of the woolworths name. I am very disappointed, I will not ever again order my groceries through woolworths online, and after the lack of customer service, I now don't feel that woolworths deserves my business at all. Coles seem to be looking quite good at this time
I don't think that's very professional and wouldn't u like to improve your business to be the best. And Secondly, trying to buy a lighter at your macqurie pk outlet proved to be very difficult because your staff couldn't keep up with business (even though they have time to stand there talking to each other). And after going up to a register and asking if I could buy a lighter there, they decided to laugh at me and say I'll have to line up for cigarettes, I told them I don't want any tobacco I just need a lighter. I dont see the reason to line up half an hour for a lighter just because your staff is Imcompetant.
During September 2012, I took a jacket wich I had purchased in July 2012, which the seams were loosing to Woolworths. I was told that the jacket would be sent to the technical department. I had received no contact from Woolworths and called them myself to be told that there was no error and that I could collect my jacket. I called the headoffice and was informed that under the reference i was given no jacket was given to them. I contacted Woolworths again as was told that they would see to it. I have now again contacted them and awaiting a response as to what has happened. I have never received this type of service ever from Woolworths and am very disapointed.
I have been a loyal woolworths shopper for several years spending at least $200.00 per week. Lately I have been throwing out quite a bit of produce as it has not been lasting more then 2 days. Last week it was strawberries and peaches. Yesteday I purchased what was called living basil. It still had the root attached and instuctions were to place in glass of water on window sill.
This morning it is completley dead. I know I can go back to the store and have these things replaced but I shouldn't have to. I shop mainly at Woolworths Mona Vale however yesterday I shopped at the new Woolworths at Manly Vale so t doesn't seem to matter where I shop.
My daughter shops at Woolworths Frenchs Forest and is having the same problems. Unless there is an improvement I will be changing to another supermarket.
i am a member at woolworth iv been working there for almost a year at first i was get 7 days a week that was great and comes Christmas and the store is trying to save money and guess who get no work casuals like me get NONE bit un fair dont you think i have to call different stores just so i can manage to to pay my bills and now there saying the say thing iam too expensive cause iam on casuals rates now i have no work over Christmas and can't afford any thing thanks to woolworths, iv put in for a transfer at a petrol station cause iam over 18 and yet there not guaranteeing me hours cuaze i still coast to much iv applied for part time and full time but than i still have to wait till some one leave before i can get that position also i would like to stay with company but how when iam not receiving any hours cauze iam over 18... and i COAST TO MUCH whats the use of having causal staff employees when your company CANT AFFORD THEM?
Woolworths absolutely suck!! Online order delivered to wrong house, delivery driver dumps food on front stairs 2 houses up and forged a signature, woolies don't even offer to deliver the following day I had to go pick it up and I get home and something is missing from my order!!!
Speak with 4 diff woolies reps and not 1 apologises and only offers me a huge $15 credit and tells me a manger will call me first thing monday, that never happened I had to phone them to be told the last person i was talking to sent my msg to the wrong dept, finally a manager calls me this morning to rant n rave about human error and offer me a poxy $25 credit!!
I don't want credit dickhead cause I ain't shopping at woolies ever again!!! Anyone thinking of online shopping please do not use Woolworths!!! I want my $150 refunded to my card!!!
I went into a woolworths store in sandton to return a cellphone that i bought on wednesday, i stood at the cellphone counter for more than 45minutes without any help, then i decided to go into the food market with my helper to get few things which i paid for, then back to the cellphone counter and made to wait another 40min, whilst the consultant was trying to get hold of a manager to authorise the exchange, as if that was not enough, my daughter started crying for her bottle, which i left few blocks from woolies, whilst i stood at the cellphone counter waiting to be assisted, i also had a chance to go men's dept to get a jacket for my cousin sister and put it on top of my trolley of paid things amongst other things that my helper was still going to pay as soon as we knew how much credit was still left on my account, after the cellphone transaction, but because my child started crying, i left the counter to get my child her formula, and even told the consultant exactly where i was going, and who i was, after stepping few blocks outside woolies, two guards came running after me telling me to go back to the store as i was under arrest of stealing together with my helper, i mean really now, i left my cellphone at the counter, my helper still in the store, my account card still in the store, but yet i was stealing, well i wanted to see where all that will end up, they called the police and we were detained together with my two year old, i was treated like a real criminal without any explanation given to me, neither any evidence proofing that i was stealing from them. well now that they got what they wanted, i wonder what are they going to say now, because i am certainly going to make sure the whole world knows exactly how they treat their customers, for crying out loud, i owe the bloody store R6000 and yet they want to come and tell me that am stealing from them, i also phoned their customer service line to lay and complaint, but up to now none of these incompetent managers have called me, nor show me their footage which proofs according to their records that i was guilty as charged, well woolies must embrace themselves for a good fight, because i plan to spend every little cent on them, for the way they humiliated me and the trauma they caused my two year old daughter. They better be on the lookout as am going to drag this pathetic brand through the worst they have ever experienced. Disgusted, humiliated and most definately closing my account with them, they dont deserve to have any customers, because afterall they practice racism in their stores any way.
For the first time on Sunday 5th may 2013 I used a kind of new trolley at Woolworths in Benmore (less deep than the standard ones). The front wheels of these new modern trolleys stick out further than the handle bars which is dangerous. I turned quickly to get some vegetables and caught the front wheels. I went flying flat onto the floor and the trolley fell over too. Luckily I was not hurt just shocked...I would advise Woolworths to re assess these trolleys or face the consequences of accident claims in the shops.
not sure if anything will happen with this but here goes. yesterday afternoon my wife and i were driving in the Palmerston area approaching a set of traffic lights at the University Chung-Wah intersection, there was a Woolworths van rego# CA44ZM in front of us and he proceeded to go through a very obvious red light (was red for at least 15 seconds before he went through). and as if this wasnt bad enough we ended up passing him up the road (well worth going through the light) only to see him talking away on his mobile phone. this is pretty disgraceful as he could have caused multiple accidents and was lucky that it was a Sunday and not during peak traffic times.
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