Contact Wyndham Hotels Corporate

I have been living and working at 11909 w. 6th Ave Baymont inn. The owners AL and Siede are Billy's. They took advantage of my situation and kicked me out in the middle of a snow storm when my room was paid 2 days in advance. And would not give me my money back. I've been working for them also so they know my situation I just moved back from Florida in November been working there because my car blew up so I was working and staying there. They wouldn't even pay me minimum wage. I was getting $11 an hr cash under the table. They paid me yesterday at about 3pm I had them take out my rent for yesterday and today. Two hrs later I was told I needed to leave for no reason the front desk person harassing me the entire time I was packing up my things saying he was calling the cops to get them to throw me out. His name was Honselet. When I told him I wanted my money back he said you get nothing back. I was told that they were keeping my money because I hadn't finished the room I was working on but I had just started it a couple hrs earlier and only had the bathroom mirror to touch up paint on that's when they kicked me out AL had said to finish that room and check the other king rooms to see if they needed anything by Monday. But they kicked me out 2 hrs after I paid.
I am going to file a small claims suit against them because they kicked me out in the middle of a snow storm I had nowhere to go and I had my dad's artwork that I inherited with me that got ruined. I had no money to get a room elsewhere because they kept my money.
I'm also filing a complaint with the labor board the BBB and I will be posting on Google Yelp Facebook, Twitter, Tic Tock and everywhere else I can think of about they way they treat their employees and Guests because I dont want to see this happen to someone else. and I will post pictures of the black mold in the rooms that when we were remodeling the rooms I was told just leave it paint over it.
I'm very disappointed in Wyndham for letting these owners to treat people like this.
My name again is Cynthia Cavender

Wyndham hotels in San Angelo texas
Absolutely the most disgusting, filthy, nasty hotel I have ever stayed in.
The fire alarm was stuffed back on a shelf in a bureau… the chairs were so dirty I would not sit on them. The shower was dirty and nasty with a big slit in the base where water ran out! When the water finally drained! The metal furniture was beat up with handles hanging down. The towels (2) and wash cloth (1) were so filthy that I hesitated to use them. The coverlet on the bed was questionable… at best. The toothpaste smeared on the mirror was another nice touch!
I got lost and arrived late in San Angelo, so they accepted my service dog, so I really was in a rather difficult position in that I could not just leave and drive to find something else.
PLEASE>>> have someone visit them - especially room 137- and check it out! You will be disgusted that this is one of your franchises! Will not let me upload my pictures, but just contact me and I will send them to you! Thank you, Carol Kennedy

I stayed at The Wingate Coliseum Monday, December 11 by Wyndham in Greensboro, NC this was to see a surgeon specialist. I came with my daughter and two well behaved dogs. When I initially made my reservation there was no mention of any fee for dogs and I was expecting to pay $91plus tax as my reservation included two dogs but was instead charged an additional $120 which is outrageous paying over $200 in total.-this is highway robbery. The room was not damaged in anyway and the only issue we had was some spilt water on the floor .
I will no longer stay at any Wyndham Hotel with or without my dogs, who are on the National registry as support animals as my daughter and I both deal with depression and anxiety

Good evening, I am really trying not to be that customer because I’ve stayed at Wyndham hotels before I’ve never had any issues until now. I need some kind of compensation because the irritation and the hurting and the embarrassment has not ceased. Checked into the hotel November 1, 2023 around 1 AM was awakened by Burning sensation on my head, my hand, my face arms neck woke up to bedbugs. I will send photos. Once I hear from you. I don’t have the time or the energy to get long is involved. Hope in Wyndham will do the right thing.

We stayed at the Wyndham Baymont in Fargo the end of August. To say the experience was terrible would be an understandment. I forwarded a complaint to the Baymont and got no response. Then I forwarded a complaint to Wyndham head office. I was informed that I would be contacted about my complaint. To date, six weeks later I have not heard back. Customer service can not be a priority for your group.
Since this time I have travelled to Fargo four other times and stayed in four different hotels, all were great experiences.
Can honestly say I am totally unsatisfied with my experience with your hotel chain. Can not and would not recommend your chain to any family or friends.

Super 8 in Crestview Florida, Does Not Accept Rewards issued by wyndham , advertisment said free breakfast Not In This Location , No Free Coffee , No Discounts of Any Kind Not Even Veterans , I am a Handicapped Veteran and was told that if i did not wish to go along with them then i could leaveb ut would not get my money back and All Amenities stated on WebSite they say they give are not and i mean none at all no matter even if Wyndham says so ,

I arrived around 10:10:30pm their was a couple they told me the front desk person when to clean the room for them they had been there about 30mi minutes. Finally he showed up I ask if he was alone he answer yes.I told him this is very dangerous front door completely open the door to the office open anyone could just go in and take what they wanted.
My God I never ever seen a place so dirty filthy in my life. When I went to my room the one of the bed was no made up the bed that look made up I checked it the sheets and covers very dirty I went back down and ask the front desk clerk if there another room no that was the only one. I sit in the chair until I saw to the sun and checked out. I do want to say the young kid that there was very polite and very respectable.
I want to sleep in my car but the people were selling drugs bottom line it was filthy and dangerous place.
Like I said I grew up in this business never seen this before.
Place need to be investigated

I would like a supervisor to call me

As a new property owner who recently ventured into the world of timeshares, I feel compelled to share my unsettling experience. Initially, my encounter with the timeshare company was relatively positive; it did take a considerable amount of time to reach an agreement, but the customer service was commendable, and the sales tactics remained polite and patient throughout. However, my enthusiasm quickly waned when I realized that I had unwittingly purchased two travel tours as part of a marketing package. To my dismay, I discovered that I could not obtain a refund for the second tour if I proceeded with the timeshare purchase. The combined cost of these marketing packages amounted to just under $500, which appeared to be a reasonable deal at the time.

When the moment arrived to schedule my second tour, I contemplated canceling but was informed that while cancellation was an option, a refund would not be granted. I decided to make the most of it, seizing the opportunity to explore a new facility in Manhattan, accompanied by my children. Little did I know that this decision would lead to an utterly disconcerting experience.

During my tour at the Mid-Town 45 property in Manhattan, I was paired with a sales representative named Cherine, who exhibited an overly aggressive and intimidating sales approach. From the moment we sat down, it was as if she presumed that we were committed buyers, and she failed to genuinely listen to or comprehend our reservations. Repeatedly, I expressed my reluctance to have my credit checked, only to be assured that it was a mere formality—a soft credit inquiry required solely to verify the equity available on my existing points. Cherine spoke rapidly, tossed numbers around haphazardly, and, most egregiously, attempted to make us feel inadequate unless we immediately purchased additional points, emphasizing the VIP status of the resort and implying that the favorable terms we had previously received were contingent on our willingness to buy more on the spot. In fact, she audaciously remarked, "your credit is good, why do you care?" My credit matters precisely because I care, and I even disclosed that I had recently frozen my Experian account due to fraudulent activity (with plans to address the other credit bureaus later). Cherine dismissively brushed off this concern, insisting that it was only a soft inquiry. To my astonishment, what she repeatedly represented as a soft inquiry turned out to be a hard inquiry, adversely impacting my credit report.

Feeling increasingly distressed during the encounter, I requested to be excused at one point. However, Cherine and her manager, Adekoya, informed me that leaving the tour prematurely would obligate us to pay for the entire stay at the New Yorker hotel rather than the discounted package I had purchased. With my children as witnesses, I took a deep breath and remained seated, unable to make eye contact with Cherine. What should have been an enjoyable timeshare experience over our first five months had devolved into a deeply disheartening and revolting ordeal.

Subsequently, I contested the hard inquiry, which was promptly rejected, as I had submitted an online form. I can understand the reasons for the rejection, but the entire situation has left me profoundly disheartened. I had considered the possibility of purchasing more points in the future, but Cherine's excessively aggressive tactics have extinguished that prospect.

Now, as I attempt to contact the company to address these concerns, I find myself at an impasse. I am left wondering about the rights and avenues for consumer resolution that should protect individuals in such situations.

I need more then 100 words to make my complaint. So to start windows had no locks to keep.window closed front desk had to wedge a wood stick to keep window closed and somewhat secured. Guest above us was stomping so much couldn't get a minute of rest i go to front desk to complain and i was told its only 7:30pm. Free continental breakfast i know what that means it was hard granola bars dark brown orange juice and very bad cold coffee. Very dirty i go the 1st 3hrs i was there and just wanted a refund they say i can go but i wont get my money back. I can do 4 or 5 of these pages. Just cant believe been staying in super 8 since the 90's

1st issue was we didn’t get the rooms we reserved online ahead of time even after paying more for said rooms, even after going to the office and saying something and showing the reservation email. We also didn’t get the extra money that we paid for said rooms the guy at the desk that barely spoke English says your going to have to call the place you reserved thuggery room through, that was the website for Super 8 and still he did not help us at all. What we did get was a room that had milkshake of some sort dried on the picture hanging about the bed a broken toilet seat broken toilet paper roll and a dirty toilet. Also a exposed tac strip that I found by steeping on it. We got an AC that is falling apart that makes a crazy loud ticking noise while it’s on. Ashes from the people that stayed here before us or hell who knows how long the have been in here maybe as long as the nasty cockroaches that are crawling all around our room. COCKROACHES!!!!!! Sadly we were not here long enough before heading out to our concert we were attending and after the concert we had all had a few drinks so we had no choice but to stay in this bug infested broken run down room/hotel. Room 229 on 9-15-23

Hello,
We checked into the Wyndham Garden hotel in Ann Arbor on August 24th. It had been a long day of travel when the power went out around 10:30pm on the 24th. I understand there our situations that are out of the hotels control. However, we had no A/C, no way to charge our phones, no breakfast, no shower and no lights to get ourselves ready in the morning. We had an event on the 25th that we were unable to clean up for. When we returned to the hotel around 1:00pm on the 25th, the very unhelpful staff did not offer any information on the return of power, nor an apology or even some sort of compensation. They sat hiding behind a wall talking to each other. At this point, I attempted to check out with the response of " you will have to talk to the manager about getting a refund". I made several attempts to contact the manager Philip Konrad by phone but could never speak with him. I finally emailed got a hold of him through email and his response was, " we will not be refunding you for the 24th". This is really horrible customer service. I still did not get any sort of apology or a sorry for the inconvenience. How an establishment like this stays in business is beyond me. I realize the Wyndham is not the Four Seasons but customer service is customer service no matter what level of hotel you are. A simple apology for the inconvenience along with a refund for the night of the 24th is all I am requesting. This should be an easy fix. Thank you, Katie M.

Painter's Lodge, Campbell River.
Aug 27th 2023, about 2pm.
Your small motor boat with lodge name on side, was speeding within Discovery Harbour well in excess of posted 3 knots - inconsiderate behaviour, and not good advertising for the lodge.

I am an ex-employee there and this hotels practices are completely unacceptable. i had co-workers constantly going out and smoking marijuana on hotel property. One employee regularly givers her phone number to guests. The owners know about this but they just don't do anything about it. there has also been bedbugs that have gone unchecked. At the very least, wyndham needs to come check this hotel if you want it assoicated with the wyndham name

Went to a Baymount in Michigan on 8-19-23. Stayed less than an hour. First we were greeted by police who was escorting a man out next to our room. We walked in to find filthy carpeting, broken lamp shade, rundown bathroom, toilet was running. Kids ran to the pool and lasted 5 mins. pool was dirty, chairs were dirty, and my grandaughter grabbed the railing to walk into the pool and the railing broke. The kicker was blood stains on our top sheets. Unfortunately we could not stay there. I am asking for my money back!

I am a Wyndham Gold member and is having the worst experience at the Microtel in Oklahoma City. The clerk at the front desk is amazing, professional, caring and kind. The issues (no AC and tv malfunctioning) is a motel problem and not a clerk problem. I booked a reservation for check in 8/18/23 and check out 8/22/23. I was initially relocated to a different room due to AC shutting off (E9 code; pics are available upon request) and tv with sporadic blurred pics on all channels. I was moved again due to another E9 code in a different room. I have been hot and sweaty during my four day stay and brought in fans to try and circulate the hot air. I made numerous complaints to the front desk, and each time offered another room with the same problem. I would like to be compensated for the unbearable conditions during such high temperatures in the area. I have stayed here before and did not have these issues; unfortunately, things were drastically different this time. Please contact me asap.

Juanita Evans
405-481-3418
Gold Member#226148202B

I booked one of your hotel Super 8 at Allentown and the pictures posted for the hotel is not the same as the hotel itself, the rooms smells like tabacos and the hallways smells like marijuana. They refused to cancel my reservation and give me my money back.

On or about the 9th day of August, 2023, I went to Days Inn, located in Bellingham, WA, on Samish Way therof, for the purpose of seeking employment. I went to the front desk and informed the woman working the front desk at that time, that I had submitted a resume online and was there to inquire about it and pick up an application if needed. Said woman, refused to give me an application and said she would not be hiring me. I asked her, as I just faxed a similar situation with a woman at Chevron, if she was refusing to hire me because I am black to which she responded, yes. I then began to record her because she was discriminating against me, an she got irate and told me to leave, which I did. I am seeking punitive, compensatory, and consequential damages in an amount of at least 2.5 million, for: pain and suffering; humiliation; discrimination; and loss of possible wages if hired; as well as, to punish the offending party. I did nothing to be subject to such treatment, and that treatment is not common to Bellingham, WA, so for your employers to behave in such manner is grotesquely unprofessional, to say the least.

There is a woman in 147 who starts fights with guest & openly abuses her kids. Raj erases the cameras and let's her continue to stay w/o paying. He & the maintenance man Demetrius Wooton also harasses and intimidates guests. The housekeepers and staff can verify, but they're afraid. There's also prostitution and drug use on the premises. And it was already a murder in a room upstairs. The woman in 147 also have dogs that run freely not on a leash. (Pitt bulls). She also abuses her kids and leave them outside unattended. She also leaves them unattended in the pool and they go around all times of night and day yelling screaming running around. She have multiple rooms around baymont. Her and his kids and demetrius Wooton kids also tear up the laundry room. She yells at guests kids and she also throws trash on people's cars. The house keepers have already addressed this issue with Raj and the woman who first name is Jamie about the issues and it still haven't stopped. Raj just ignores it. They have lost alot of guest who have checked out earlier or who turn right around and checked out as soon as they checked in. No other guest can enjoy the amenities which us guests pays for due to them. They also cooks on grills by there door. And they go around and claim they family of demetrius Wooton who is a employee of baymont. Her rooms are extremely dirty and it's causing a massive bug infestation. State and federal laws are being broken daily. The baymont in greenville nc.

My credit card was charged 3 times for what I believe was a mistake on their end as I do not believe any of my crew was at their hotel on those dates
I have asked many times since May (this is now August) for proof of registration via emails and several calls.
I called Wyndham customer care directly and said they could not help me as I did not have a confirmation number. I explained to them I would not have that as I do not believe we were there when my card was charged. They then placed me on a third party call with the front desk where I got the runaround again.
They always say that they will send them but never do. I tried calling the GM but the front desk would not put me through

The days inn in Tucson az 655 n freeway rd they are allowing employees to drink beer on the job the maintenance man came to my room drunk and set his beer outside of my door his name is Daniel what kind of business are the running and smells like weed was not very professional like he was drunk and then I seen him again painting a room drinking beer in the middle of the day I made a comment to him about drinking on thee job and he said his boss allows him to drink while working some thing has to be done about that

Checked in on Thursday night, we got in the room and the shower walls have mold all on them and there were hairs all in and on the side of the tub. One of the beds, the sheets had blood stains on them. We called the front desk and the guy came and got the sheets and gave us new ones but didn't give a comforter or blanket, but he tried to say that it wasn't blood it was the color of the sheets even though the sheets are WHITE. He didn't apologize or anything he walked off and rolled his eyes at us.

I stayed at the Inn at the Park in San Diego, CA from 7-23 to 7-29. Everything was ok with the property except the sales staff on the 7th floor. I would go to the sun deck in the mornings to have my coffee on the 7th floor. It was nice and peaceful until the sales staff came out and would cuss using the F-word to describe this or that. If I was remotely interested in buying into a Wyndham timeshare, your unprofessional sales staff did an outstanding job of making sure that would never happen.

Days Inn Melbourne, FL. I booked a room through Booking.com I checked in Wednesday July 19th I told the desk clerk I may need to extend my stay she said no problem just let us know and we can do that. I told the girl Saturday 7/22 she said you have til Monday and just come down Monday morning and we can extend it or you can go online, I said I'll just book it online which I did received a confirmation on July 22, 2023..#83582EE017870 I didn't think anymore about it then I was eating lunch Sunday July 23, 2023 and got a phone call from front desk saying I was supposed to check out today I said I thought it was Monday she said no I said ok I'll take care of it right away in about 30 minutes she said that's fine no problem just come to front desk everything is fine I thought!!!! I told her I had a reservation she said it is for Monday is already ok, I said great I'll be right there and pay for tonight I was mixed up or I heard incorrectly again she assured me no problem, no big deal, just come to front desk and take care of it I said I'll be right there. I went straight to front desk and the girl was all smiles til I told her my name her entire attitude towards me changed she was hateful and rude and offensive she stated I needed to leave immediately would not tell me why just said management said you need to go I said but I have a reservation and she said yeah we cancelled it. I handed her my keys to room and she said I will let you in to get your things and you need to go! I was embarrassed, people in lobby were looking at me it was absurd I intend to get a full refund of my stay I intend to be compensated for the room I had to get at last minute notice and I intend to consult with the Cherokee Nation about a discrimination lawsuit against your employee and Days Inn Melbourne FL. You can rectify this easily by a comp room for one week 7 days free of charge for this outrageous conduct and I will wait for 10 days a response from Wyndham.

I am currently staying at your Super 8 in West Palm Beach. It is absolutely disgusting. Because there are no refunds I have no choice but to stay until morning. I will not even take a shower here. Over $100 was paid for this room. I was not able to upload the video but I uploaded the picture of the blood on the platform of the bed. If I am contacted I will send the video of the room. This is truly unacceptable and a poor representation of Wyndham Hotels.

1st Room that was assigned, beds were unmade and the room was filthy! 2nd room assigned key did not work, I had to contact the front desk and she could not open the door for about 15 minutes, therefore she knocked on doors to check rooms and all rooms were dirty. She finally found a room and the room had a slight odor, -a damp, musty odor, however, after an hour later we were tired! My mother is 77 years old and had to take the stairs to the 3rd floor because the elevator did not work and the carpet was squishy wet because there was a busted pipe issue and everything smelled damp and musty. There were missing tiles in the ceiling and trash on the floor. The tub was filthy and old! The pictures on the website looked nothing like the actual room! The front desk rep was the only one in the building to assist with anything, although she did her best.

Is it the policy of Wyndham hotels to hold (more than) $100.00 from account.
On my departure from W. after staying just one night, my bill was $247.38. +100.00 hold.
The front desk staff took a total of $594.00 from my account.
Subsequently, $347.38 was put back into my account a week later but when I called to complain why my card was authorized multiple times, the staff lied to me about my money and dismissed me. They would not just admit that they made a mistake.
I have bank activity statements and email.

Laquinta New York, NY
333 West 38th Street
New York, NY 10018

Hotel was very dirty. was told I would be moving rooms but that never happened. Room smelled like marijuana and was very loud.v

I stayed last Friday night - July 7th - at the "Wyngate" Inn ( I was told it was a Ramada in until just recently ) on Everhard Rd. In Canton, Ohio for one night. This room should never have been leased to the public in its condition. The bathroom ceiling was falling down. The A/C unit was LOUD. There was litter on the carpet. The hair dryer was sprawled out on the counter, letting me think no one may have actually cleaned this room. The mirror above the sick must have just been installed, and the crew left it half done, bare gypsum board, holes, gouges all around it. Worst of all, despite having to give your signature and two sets of initials stating there is no smoking, THE ROOM SMELLED OF CIGARETTES. I was told it was the last room available at check-in. I am so glad I only wanted one night. In the morning, that manager told me I should have come to the desk and mentioned all of this, they would have put me in a different room.

We booked a room at The LaQuinta by Wyndham in Orlando Airport west 7931 Daetwyler dr and it was the worst experience in a Laquinta hotel. The rooms smelled bad the air conditioner leaked and water dripping outside. The parking lot had big pot holes. The bathroom tuo had patches missing in it and was rusty. We was going to be there from July 1 to the 5 and had a small dog with us. They charged us 100 dollars for the dog even when the policy states not to exceed 75 dollars. Tv didn't work properly couldn't turn the volume up. And the carpet felt saturated. We ended up having to stay one night since we would be charged but left the next day. Ther also was no fridge and ice machine was broken

We are staying at the Days Inn in Colorado Springs (1780 Areoplaza Drive). We had to ask for hand towels and wash clothes, the ice machine is broken. House keeping never left fresh towels or emptied our garbage. I once again had to ask for towels and was only given two bath towels nothing else and was not given a new bag for the garbage can.

Hello. This is disgusting. We drove 7 hours to stay in Days In @ fort Walton Beach. We paid $863 for four nights (July 3rd-6th) We viewed the pictures online and saw clean rooms. Upon arrival we checked in then left out to visit my daughter who's here in the US Airforce. We arrived back and were preparing for bed and realized our room is disgusting. We requested clean sheets only to be asked, "are you just now seeing this". So all our sheets and mattresses is stained with filth. Our mattresses has urine stains. The staff has terrible attitudes behind us requesting sheets and a blanket.
This is not what I expected from Wyndham.

I checked into the Yankee in in Lenix Saturday afternoon
when I spoke to the check-in person, I told him in the morning I would pay $280 in cash and $60 on credit card and to make sure the morning staff knew that
when I checked out, I paid the 280 in cash and charge the 60
they had meant to head and charged for my room and incidentals, and
between the calls to Yankee in then my bank, then Yankee in and then my bank
I have now been told Yankee and release your funds yet the money has not come to my bank and I will have to wait till Monday if I don’t receive my money to start a dispute
I handle the situation and went as far as I could go
now my bank is telling me they can’t release the funds because the hotel has it on hold
The yankee inn stated there was nothing I could do except start a dispute if I don’t get my money within seven days
The front desk agent did not follow through and leave a note and could’ve told me if I left my credit card instead of debit card this would’ve never have happened. It was my fault and now they want me to fill out some forms.
I have done due diligence in unraveling this situation
what makes it very difficult for me is that I have bills to pay and they took half of the amount of my checking if I get the money by Monday, I still have bills I cannot pay because you took that money away from me
I cannot wait that long. I am on a fixed income and that’s why I paid in cash which I had saved up.
now this is a nightmare and both you and I are in it
oh, I need my money to pay bills and they can’t wait till next Monday so please take this seriously if I do not get my money I will start a dispute. I don’t want to. You can mail me a check that would be wonderful because I have spent so much time trying to find and get my money back now I am leaving it to you to do the rest of the work.
Susan Perkins
yankee Inn in Lenox mass
if your front desk manager had correctly, told me not to leave the debit and leave a credit card and this will never happen. No communication I can’t pay my bills I’m on Social Security and I need that money sooner than seven days.

I own a deeded Wyndam (since 1987) but deed was ever filed. Last month I had an offer to sell my unit but there was no deed on file with Carteret Co. NC. I contacted Wyndam's deed dept and they said I owned $43 so I paid it on May 26 2023. On May 31 the Deed Dept claims they sent my paperwork to Carteret Co. After numerous calls they said it can take 5-8months for Carteret Co. To record the deed. That is not true. I Called Carteret Co. and they post deeds the day the get the paperwork from Wyndam. So...Wyndam is lying to me and will not tell me why they have not sent the paperwork. My sale is about to fall through unless I can get this resolved ASAP.

I made a reservation (Conf# 2582701266) for three nights from Friday June 16 to June 19 to stay in Wingate by Wyndham, 50 Sylvester C. Formey Dr, Savannah, GA 31408. My wife and I drove from Atlanta to Pooler, GA, and arrived at the hotel around 3:15pm. Although check in was supposed to be starting at 3pm, one of the front desk attendants, Takeema Coney, said that our room is not ready yet. She apologized for the inconvenience and asked if we can give her about 15 to 20 minutes to get the room ready for us. My wife and I went back to our car, stayed there for about 20 minutes, and walked back into the hotel. About five minutes later, Takeema checked us in room 109. We carried our luggage and went to the room only to find out that room was a mess. Bedsheets and blankets were on the floor, the bathroom was unclean, the desks and chairs were in disorder. When I told Takeema that the room isn't ready, she said she is going to talk to her manager. A few minutes later, we were placed in room 319. That was the beginning of our ordeal.

At about 2:10am on Saturday morning, someone unlocked our door and tried to get in but couldn’t, only because the door was locked from the inside. When I opened the door, Darrell (one of the night shift front desk attendants) was accompanying a couple who were apparently assigned to our room. Darrell and the guests said "sorry" and left. On Saturday morning, Darrell saw us going towards the cafeteria to have breakfast. He asked my full name and the room number where we were staying and went on to try to explain away what happened earlier in the morning. I told him that the first thing he should have said was to apologize for disturbing us. His response was that it was not him who put us in the wrong room and that I should not be complaining as if it was him who made the mistake. I simply said you are being unprofessional and walked away as I did not have neither the interest nor the energy to tell him what the appropriate approach should have been. Before he left for the day, around 1:30am he spoke to me outside the hotel while he was in his car and said that he apologizes for the way he spoke with me earlier in the morning and that he will talk to his manager. According to him, we were one of five guests who were put in rooms that were already assigned to other guests and that Takeema who has been working there for about three months should have known the basic room reservation and assignment processes. He said that given the disturbance and the inconvenience, the manager may give us “a discount or something”.

That same morning, we left for Tybee Island Beach and returned to the hotel around 3:30 or so. My wife went up to the room to change clothes while I was waiting outside in the car. She couldn’t’ get it because Takeema disabled the key. She came down and told one of the other front desk attendants that she could not get in the room. The lady gave her a new card and was about to go back up to the room. Then Takeema came out from the office area and said that she was not the one who made a mistake about the room assignment. And my wife said, first I was not talking to you and second you should apologize that there was a mix-up. To make matters even more appalling, Takeema called someone and was telling the person on the other end of the line that we my wife was being rude and that we should not be staying in the hotel. She told us we need to get our stuff out of the room and leave the hotel immediately. I could not believe what I hearing. I kept telling her that we paid for three days and that she cannot just kick us out for no reason. When she was beginning to be belligerent, I decided to call the police.
Sgt Whiting came to the hotel around 6pm and I told him that we were being forced to leave the hotel even though we paid to stay for three nights. I don’t know what kind of lies Takeema told the office. Sgt Whiting approached us to where we were sitting and said that Takeema want us to leave the hotel and that we need to get our belongings. Sgt Whiting, another officer, Takeema, my wife and I went to the room, got our belongings and left the hotel. I asked Takeema for the hotel manager's contact information, but she said she won't give me the manager's telephone number. I said fine; can you at least call the manager using the front desk telephone and connect me with him or her? She would not allow me to speak to the manager. Clearly, she wanted only her side of the story to be heard. This should be not allowed in any hospitality business. People like Takeema who drain "hospitality" out of the hospitality business should never be given employment opportunity in the first place.

My wife and I were so traumatized, saddened, and in disbelief about the ordeal we were put through by Takeema Coney. I did not complain about the late check-in. I did not complain about being assigned to a room that was unclean. And I did not complain about the disturbance at about 2:00am on Saturday morning. Although I know it is within our rights to complain about how bad the reception was, neither I nor my wife made a big deal out of such incidence mainly because we would not want our weekend getaway to be spoiled. Not that it matters who reported Takeema about the mix-up she did in the room assignments, my sense is that one of her coworkers may have reported that she was the reason for why at least five guests of the hotel were disturbed on Saturday morning. Regardless of who complained against your employee, hotel guests should not be thrown out by an unprofessional, low-skill, inexperienced front desk clerk.

I ask that Wingate by Wyndham tell Takeema Coney to apologize to me and my wife. I ask that the company suspend her for at least a month without pay.

Thank you,

Kasahun Woldemariam, Ph.D.
Email: noted above

The person I originally spoke to couldn't locate my reservation with Expedia. I then made a hotel direct one#5136B387422843. I found the original reservation. I have tried thru phone call and e-mails to please cancel #5136B387422843. I haven't received a cancellation number. Can you, please help me?
Thanks,
Sandra McGee

Not family friendly! I want a refund due to the unhospitality of clerk who rang my room as soon as we walked in. I had my younger children n grandkids come visit upon 6pm check in. He threatened me basically with finances spent. I was uncomfortable knowing he was watching my room!

Got a room at the Days in Newbury. I was put in the room in the back of the hotel, which look like a bunch of drug activity going on. The view was looking down into a dumpster that’s fine no big deal. Room was absolutely disgusting hair in the bed and in the bath towels toilet was clogged up, a drip was coming from the ceiling in the room and AC smell like urine and mold. Carpet was ripped and torn. I told the guy at the front desk so he moved me to the room next-door where it was just as bad room smell, my urine and nothing cleaned.. hair everywhere.. I just felt very dirty and just not clean or safe. I left after two hours because I could not stay in this room. The man at the front desk would not give me any kind of discount or refund so I was out $90 and this hotel is very misleading, when you walk into the lobby, it’s very clean and updated but the rooms are filthy and disgusting. Are usually have very good experiences staying at Wyndham hotels, but this was an absolute disgrace. I will not be staying At an Wyndham again unfortunately.. I’m very sure you don’t want the Wyndham name associated with this hotel. Unfortunately, I cannot get this place zero stars. A refund or at least a discount would have been nice considering the condition of the rooms.. if DHEC went into this place, they would shut it down for sure.. I’m usually not want to complain, but this was absolutely unacceptable and I hope your company will make it right. Thank you for your time.

This place is the most filthiest hotel I've ever seen it mold, peeling wallpaper with mold, whoever they have for maintenance as a horrible job overall completely filthy hotel, ceiling falling, curtains ripped, furniture falling apart, holes and walls, just overall a bad experience

My stay was Saturday June 3, 2023
WIngate by Wyndham New Castle - Glenwood Springs Colorado
My Confirmation # 91424EE001979

I demand a refund! I am a single woman who travels for business.

At 8:00AM on the morning of Sunday June 4th, 2023, I was just coming out of the shower ( NOT DRESSED) when I heard the key in the door and the door opened!!!!!! I screamed out that I was still in the room! HE DID NOT KNOCK!!!

I immediately got dress and went outside to find the cleaning crew. It was two very young boys (high school age). I told him he was out of line - he didn't knock! I was coming out of the shower and it was only 8:00AM - Check out is 11:00AM! WTH?

He just looked at me and responded like a dumb kid- never apologized, just grunted. I ran into them again on the way out at 9:00AM and told them I was pissed! Again - NO APOLOGIZE! Nothing!

No knock! It was only 8:00AM and I never got an acknowledgement or an apologize. I called on Sunday and reported this and was told a manager would call me back.

It's now Monday evening.

I demand a refund!

Liz Valles

The Super 8 hotel in Natchez, MS was a horrible experience. I booked 2 separate rooms for two night the dates June 2 and June 3 during the time of my mother’s funeral. The rooms were not clean, the towels were inadequate, no face tissue in the room. We only got clean towels after harassing the front desk.

I attempted to book a room at THREE properties but was met with the same excuse, "no check-in until 3p." I explained to all of the employees that we had been on the road for over 16 hours and still had 12 or more to go, I received the same response. This was all face-to-face.
I informed the associates that I am disabled and my husband is a disabled vet. Still received the same answer. It was as if we were being a bother due to the television.

However, after feeling hopeless, I made one final attempt and spoke with an associate at another Wyndham property and she was more than understanding about the safety issues involved with driving EXHAUSTED! She checked the system and reserved our stay to be able to get some sleep.

You would think a company of this size hired employees who at least cared enough to do the job they were assigned. Television is not a part of the job description, assisting your guests and potential guests is.

Anything could have happened while we drove around aimlessly searching for someone who cared.

2 hour + wait for a shuttle. At the point I checked in I asked about shuttle service and was told it would not be a problem. I called them , as requested, from MPLS to say I would be arriving at 10 pm. They assured I would be picked. When I called for the shuttle in MKE, no one answered for about 10 min. They said they had to check someone in before coming.
Multiple times waiting, then calling again getting excuses, being put on hold and finally being told to get my own ride. This went on for 2 + hours. At one point the answer I got was that she was only 17 and not allowed to drive the shuttle. They finally ordered a Lyft ride for me. I finally got to my car, but still had 1 hour to drive home. I am 83 and will never use your motels again and will make sure others know what they may experience.

I was a customer for 6 or more days. When I checked in May 6, 2023 I put my deposit down with cash and I was going to use my card put the desk person said that she had trouble swiping my debit card( no chip) so I paid in cash. When we were going to stay a little longer, ( It was me, my daughter and my 3 grandchildren) My daughter decided that she was going to pay, but some kind of way my card was charged. She paid cash so I did receive my refund, but it happened again when my daughter was paying for two days paying with cash at two separate times in the day, but my card was charged $133.88. Now I have spoken to the manager and she did provide me with a printout showing that she refunded my $133.88, but as of today May 30, 2023, which is the 20th day on hold, I have not received my refund.

I have traveled extensively and stayed at Wyndham properties many times in the course of my 40 year plus business career. I am extremely disappointed by this hotel.
I reserved it through supertravel.com for my partner and I and the reservation stated that a breakfast was included for both of us. Upon checking in the desk clerk and the manager Mr. Rodney Tyre stated that breakfast was not Included.
They stated that they were aware of this problem with third party booking services but have done nothing to correct it. Wyndham hotels needs to correct that situation or refund the cost of said breakfast.
I also want to make you aware of the condition of this property. The hotel is poorly maintained and is potentially unsafe in the event of a fire. One of the 3 elevators does not work properly and we were trapped in the elevator for sometime trying to get to our room.
When we went back to the front desk assuming that the room key didn't work we were told that the elevator was broken. This elevator should have been taken out of service. Once we finally got to the room we discovered that the ice machines on our floor is out of order as well.
I can honestly say that this a terrible reflection on the Wyndham name and hotel. I am extremely disappointed by this experience and you need to make it right.

Hi I was a previous employee this is what goes on at the travelodge essington ave Philadelphia pa the general manager (Victoria) say racial things out her mouth when she hired me as executive director of housekeeping she told me she trying to get rid of the Puerto Rican’s which is racist so on my 3 day there the front desk manager(andres ) at that time stole $1000 from the register all she did was demote him but still had him handling the money he tried to set me up by writing rooms on housekeeping board’s saying we was turning rooms over dirty which is not true they nit pick with the African American there I quit because Victoria don’t listen to nothing the African American have to say she take sides and I was trying to help make change in that motel because I have over 15 years of hotel management experience she don’t order nothing she say the owner don’t want to order nothing all I was trying to do is bring up the cleanliness scores because they scores is very low they have dirty linen blankets have cigarettes hole in them they talk disrespectful to the guest Victoria have a nasty attitude to her employee and guest some employee will defend her outta fear for they jobs and some employee is being allowed to milk the clock the Puerto Rican’s getting paid under the table I found out she was changing they names and social security numbers for them they live at the hotel they been living there for over 2 years Victoria is never there she come in at 9 in the morning but out by 12 watch cameras and stuff from home that motel is mess housekeepers cleaning with just bleach and water they put 1 towel in each room they only have more than 1 pillow on the beds now because I enforce that it’s a lot going on a that motel she about to order things now because she has inspections next week it be so trashy and nasty outside that motel need a surprise inspection Victoria do not know how to run that motel it’s a shame how people get positions just because they need a position filled I do not have pictures I didn’t take any but I quit because Victoria and Andre’s the guy that stole the $1000 from the motel was setting me up for failure but now that guy is the executive director of housekeeping I don’t know how when he stealing money now he is in charge of ordering and payroll some of the housekeepers still calls me because the he need to vent because Victoria told them don’t call her for nothing she don’t deal with housekeeping the African American housekeeping fear for they jobs because they think that Victoria is doing things to them to force them out

I have always had good service through Wyndham but I went to Google looked up a place to stay in Lima ohio beautiful pictures breakfast next day with stay. Wifi coffee and tea in room, it was all a lie!! The pictures where completely opposite. The place smelled of smoke and weed. The hall was filthy. We got into room and nothing worked. The outlets need updated there was a blood stain on floor front of bathroom. The comforter was ripped dirty and had burn holes in it. No breakfast next day. Lobby closed. I would like to have my money back and I will never tell anyone about Wyndham again. The worst experience we ever had.

We stayed (2) nights the next day we.paid.to.say another.night we did.pay about 45 minutes late but they didn't voice it.was a problem or anything they accepted our payment and we stayed they never said anything to us like there was a problem or anything the next day we checked out by.the way there was.only (2) carts.so had.to hand carry everything out as we left they acted like everything was fine they asked us to please leave a google review later that evening when.i got paid we tried to re check in had my a.reservation by the way i get there the guy at.the desk says for a.hour and 30 mins he can't find our reservations I will have to call the wyndham customer line I do they tell me they see our reservations have the hotel call the 800 line they need.to update there system all of a sudden he says.he sees we are on the do not rent list I ask him why no one said anything to us he asks.me to step to the side so he can get the line down there was about 8 people in line I very patiently do he says he will speak to me when he gets the line down
So I patiently wait it's been 2 and a half hours by the time he gets the line done then someone comes up needing bedding for there pull out sofa he goes to get it she also complained.of the room not being cleaned hair in the bed and bathroom sink trash still in the trash can food in the refrigerator he offers to give her another room so when he is done with her there is now another line with about 6 people so I patiently wait for him to get this line done now its been almost 4 hours then he comes.back to tell me he can't give me any information I will have to come back and speak the manager the next day but of course he doesn't say this 4 hours earlier if they are gonna put.u on the do not rent list because of paying late 1 time they shouldn't except your late payment allow you to stay again so u have no idea there is even a problem at.checkout they day nothing but please leave a Google review
Horrible customer service would never syay here again couldn't even get a.cart at check out

Usually have a great experience with Wyndham. I am a platinum member rent about four hotels a month. This is by far the worst experience I have ever had with any hotel. There is scum dirt and dust on the walls everywhere feces, and blood on the toilet scum in the bathtub floor Closet area has dirt and what seems to be tobacco. Just absolutely horrid. I have several pictures taken with my invoice showing the date and time in those pictures.