Family Dollar Complaints Continued... (Page 13)615+ reviews added so far. Upset? Call Family Dollar corporate: 704-847-6961
I often go to the Family Dollar located in Franklinton, Louisiana. The conditions of the store continues to deteriorate. It is so messy and cluttered you cannot shop. The last 5 times I have gone in there ( some of the times in the morning and some past noon) shipment boxes have been placed in the isles blocking anyone from retrieving items to purchase. Clothes from the racks are scattered on the floor which is a hazard as one elderly lady almost fell today . As a matter of fact one lady shopping was so aggravated as to the disarray of the store she left her buggy which contained a few items and stated" since I can hardly walk in this blank blank store, I will take my business elsewhere. There was a line of people waiting at the register (1 register was open) while the manager was sitting at the computer rather than helping at the register or cleaning the store. Apparently customer service and cleanliness is something lacking at this location. I hope more people will state facts of this such to the corporate offices otherwise it could go unknown. Please address this problem as you can see it is costing the business customers and revenue. Thanks and please feel free to email if you wish.
This store is located in Sayreville,NJ... I asked an employee that was stocking the shelves how much the Gatorade was. She snottingly said that I had to bring the bottle to the counter so they can ring it up. Totally not right.
When I went today to return pants that I had bought and ripped within the minute of me wearing them, I was told my the assistant manager that I was to "fat" and that's why it broke. She stated even though it was an XL I shouldn't have bought them and that I was larger than her! All this in front of a line of costumers! Very disrespectful!
The store manager is always standing outside at the door smoking. You have to constantly wait at the register for him to come in, he comes in finally, on the phone cursing in front of customers and kids,, the " f word" and checking people out, no "thank you" the store has no one around to help you, they're never around. This is a daily thing, it seems like family dollar would honor the word " family" we hate going in there because of this rude manager. The cursing has been brought to his attention numerous times, but he knows nothing will be done about it. This is the Eunice, Louisiana store ( newer one) someone needs to come here and see. Thanks.
I found out recently that your stores carry the Cafe' Al Fresco drinks, so I went to the nearest store to me, address is 11520 Quail Roost Drive, Miami Fl.33157, tel. no 305-378-6545 and saw the drinks but not the flavor I've been used to for a long time, Beatrice at that store is a very nice and polite young lady, I did buy the Vanilla and the Hazelnut to try them but I don't like the flavors so I asked them at the store if they could order the favor which I'm used to and they told me that's all that came to the store so I went on my computer and got the tel. no. of the head office and I was told to call the district manager which I did and her name is Maria and she told me to call the manager at the store and make a request for the Caramel drink which I'm used to which I did, her name is Nancy and I did make my request but she obviously wasn't interested in helping me and she gave me an attitude saying she couldn't do so, I just don't understand this if the store is already getting other flavors why can't I have the one that I've been drinking for almost a yr.
I have spoken to Brian who works for the Café al Fresco for quite some time and it was he who told me about your store having the drinks and when I called him and told him that you don't have the flavor and he told me to call your headquarters and see if you would be kind enough to let me have the flavor which I wanted and then I got the run around so I guess i'll just have to pay the $80 and have Brian send the drinks to me, i'll be 80yrs. old this October and I'm a widow with no children, I had emergency surgery last June and the Dr. told me that I cold only drink water which I hate and that's why I need the Cafe' Al Fresco Caramel syrup but nobody cares these days, end of story.
On 1/23/15,I, experience the worst shopping event I have every had at store at any family dollar store , the store number 08475# and the location is 1723 S main St. Gainesville. I shop in this location at least two times and week as well as the 23rd street location. I had the worst customer service experience having experiencing this type of shopping experience I will never shop at another family dollar. The lines were long due to the casher register would not accept visa cards and I did not have a problem with the machine not accepting visa debit cards but at least accepting another type of payment would have made this process a lot better and it would have made work out some of the issues this locating was having with this being said there should have been a back up plan in place, if this happens at another location and the store happens to be a bigger store you will have a lot more complaints coming from customers.
I was very disappoint that a back up plan was not in place and I was very disappointed with the out come, not only did the cash register would not accept visa cards but would not accept checks after the Manager stated to me that the register would accept checks . I end up placing almost 50.00$ dollars in items which had already been bag by the manger placing all my items back, customer had been waiting in line for almost 30 minutes to get help there was another cashier in the store but he walked by the long lines and did not help the front end supervisor from the Lake city store. The Manger was on hold at least an hour waiting for help from the corporate office to help get the machine back working it should have been a plan in place being a big company that make millions of dollars a year., I would encourage the company to think about getting a second cash register this would be helpful all customer if this happens in the near future.
With this being said I will not be returning to another Family dollar store in the near future.
I purchased a defective product and was told that I needed the bag it was in and all the hardware. I purchased a curtain rod and did not notice until hanging the rod that the other end was broken. I did not want my money back, just a swap The manager of the store stated she could Not resale the defective product without the original bag. Why would you want to resale any defective product to a customer? I will Never go back to Family Dollar, its cluttered anyways. I will continue shopping at Dollar General where the Customer happiness matters, and Zero clutter.
I started working for family dollar in Kansas city, mo. (homestore 1415) doing macro food resets. I passed my urinalysis , worked every day, on time, pretty much assured to be placed, and on the last day of the job was told some story about an incident I had created at store 1415, I hadn’t been in the store since floating to different stores. Come to find out the management didn’t want to place me because of my background check. 15 years ago I had a felony stealing charge, and 2 years ago a possession charge upon completion would have been dismissed. They could have been straight with me. I was so excited to start a new job, possibly career, .Family dollar lost one of the hardest workers ,dependable, and honest. I deserved this job, Atleast deserved to be told what was really going on. I would really like a chance at this job.
I was in the Slayton Family Dollar Store on December 8, 2013. I wrote a check for $13.20, to cover my purchase. The information on my check would not scan, so I offered them my credit card, which worked (the clerks were having problems with other customers and their scanner, so there were many people in the check-out line). The handed my check back to me, which I voided, and left the store. When I received my bank statement for December 2013, I had a charge of $54.57 from Family Dollar dated December 10, 2013, with the check number of the check that I had voided! I do not work in Slayton and was not in Slayton on that day.
I had my credit union send the charge back as “unauthorized”. Yesterday, I received a letter from TRS Revocery Services, Inc. (a debt collection company), demanding that I pay them the $54.57, plus a $30 return check fee! I called the Family Dollar store this morning in Slayton and talked to the manager, Amanda Grogan, and she advised me to call the number on the debt collection number. This is not acceptable! Please advise as to what you can do to correct this problem. I can provide copies of my credit card invoice and bank statements upon request.
On September 17th around 4:00 PM I went into the local Family Dollar at Osceola AR. My purchase seeking was for some fall decorations at which I found. Why I was looking I found some summer lawn decor priced at 75% off. So I tryed to purchase several items. When I got to the cash register the discount was not honored because the check out person and manager did not know how to do the discount and did not care. They said they were to busy to figure it out. No worries will not be back as the rude6ness is much to much.
I live near this family dollar and I go to this one most often and every time I go its this same rude employee walking around with her cell phone to her head not greeting customers and when checking customers out still on her personal cell phone while conducting a transaction. I never see anyone wearing name tags I happen to go in and ask a manager what was the complaint line number and gave her a description of the person. I had complaints about and got the name Bonita. It upsets me that employees are walking around on personal phones and not being able to answer questions one may have or being in a check out line hearing all your employees personal buissness because shes on her personal phone while checking customers out.
I stop there after work at about 7 pm all the time. There is always workers in the store listening to their radios or talking on the phone or texting, when they are clearly supposed to be zoning or putting merchandise on the shelves. This particular store is a mess all the time.
I can barely get down the path. Sometimes they even block that whole area, so that the customer doesn’t bother THEM while they are texting. Now, this is the first time I’ve made an official complaint, because what happened this evening has made me angry enough to do so.
I go to the register and ring the bell, and I could hear her complaining that a customer was there and that she couldn’t get any work done. Then she comes around the corner, eventually, and is steadily talking on her phone in spanish. She continues talking non stop to the phone and never says a word to me. She didn’t tell me the total, look at me, or tell me anything …..
I interrupted her by asking her name, and her managers name,so that I could do something about this. The address is 1403 Gentry, Tyler, TX.
i have gone to shop at the family dollar on northwest hwy 6313 for as long as it has been opened i enjoy it but lately there is a new cashier there by the name jennifer on her name tag this cashier can barely keep her eyes opened and she acts like she is on some kind of drug she should be a very big concern working with the public and money i feel uncomftorable with her checking me out someone needs to check into this concern and maybe do a drug test to find out if this employee should be working for your company just a concerned customer thank you
This family dollar store is always messy, even after a renovation boxes on floors, last time there was detergent drips on floors, no one took care of them I told the manager and she pretend that didn’t hear. I went three hours later the mess was still on floors. Other complain the prices on deals are not always truth, fake deals. I went to family dollar last week, and asked to use the restroom. It’s always out order and the cashier told me that, “no one going to use the restrooms.” Sorry i get very involved but I like the products and prices on this family dollar store and it’s the closest on my neighborhood. I get very upset because still the same people are working on that store, and they don’t care about us as customers.
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