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Rate Freshdesk in 30 seconds.
Early data 2 data points: 1 reviews and reports, 1 bills.
Not happy with Freshdesk? Here is what else is out there, with what teams report paying.
The Software Hate Index
Freshdesk isn't on the board yet. Reviews and bills put it there.
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How much does Freshdesk cost? Teams here report a median of $10,000 a year (1 bill). See plans
Is Freshdesk overpriced?
Newer, lower-cost tools built around AI. Ranked by votes.
Onyx
Teams say they moved to Onyx from Freshdesk.
Reviews, pricing and details →
Front
Teams say they moved to Front from Freshdesk.
Reviews, pricing and details →
Decagon
AI agents that resolve customer support conversations across chat, email and voice. Pricing by quote.
Reviews, pricing and details →
Sierra
AI customer service agents for large brands, priced on outcomes. Pricing by quote.
Reviews, pricing and details →
Yes. These teams build custom Help Desk software you own: AI labs, forward-deployed engineers and agencies that build it for you. Ranked by votes.
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From teams paying for it today, plus the reasons teams leave. Is your Freshdesk bill bloated?
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Own the queue and AI answers; rent phone and chat infrastructure.
Switch if you want something running this week and your process is standard. Build if your process is your edge, you want to own your data, or per-seat pricing keeps rising. Freshdesk: Own the queue and AI answers; rent phone and chat infrastructure.
Yes. HissingKitty lists 4 AI-native alternatives to Freshdesk, including Onyx, Front, Decagon.
More Freshdesk questions: worth it, price increases, why buyers leave
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HissingKitty is independent and not affiliated with Freshdesk. Names and logos belong to their owners and are used only to identify the product. Reviews are buyers' opinions. Costs are estimates or anonymous buyer reports, not Freshdesk's price to any named customer. See something wrong? Request a correction.