HackerChurn

The Software Hacker News Wants to Cancel

Built from what Hacker News commenters really think of the software they pay for.

We read the last 3 years of public Hacker News comments that name software we track, and counted which ones had the most complaints. Did your least favorite platform make the list?

platforms made the cut

469

negative comments matched

built their own replacement

1
Zscaler
22 mentions 1 2 3
Intrusive traffic checks, broken connections and slowness.
17
complaints
2
Bright Data
20 mentions 1 2 3
Proxy practices and weak safeguards.
14
complaints
3
Snyk
20 mentions 1 2 3
Paying for reactive protection and missed new attacks.
Built their own · 1
14
complaints
4
Mailchimp
22 mentions 1 2 3
Unwanted email and weak spam report handling.
Built their own · 3
13
complaints
5
Atlassian
13 mentions 1 2 3
Slow, bloated interfaces and long-ignored requests.
13
complaints
6
Cursor
13 mentions 1 2 3
Unclear security disclosures and extension problems.
12
complaints
7
QuickBooks
28 mentions 1 2 3
Subscription costs, quality and flaky integrations.
Built their own · 4
11
complaints
8
Proofpoint
19 mentions 1 2 3
Blocked real emails, slow support and thin training.
11
complaints
9
Zendesk
15 mentions 1 2 3
Rising costs, unneeded features and hard contract exits.
Built their own · 5
11
complaints
10
DocuSign
28 mentions 1 2 3
High costs, aggressive billing and phishing misuse.
Built their own · 4
10
complaints
11
Wix
20 mentions 1 2 3
Rigid layouts, design limits and security worries.
Built their own · 1→ WordPress
10
complaints
12
Okta
16 mentions 1 2 3
Security breaches and frustrating login rules.
10
complaints
13
WP Engine
7 mentions 1 2 3
Licensing tactics, disabled features and hosting issues.
10
complaints
14
Webex
32 mentions 1 2 3
Unreliable meeting alerts and clunky screen sharing.
9
complaints
15
HubSpot
25 mentions 1 2 3
Product quality and high prices.
Built their own · 2
9
complaints
16
Salesforce
22 mentions 1 2 3
Bugs, cumbersome tools and licensing costs.
Built their own · 1
9
complaints
17
Drata
21 mentions 1 2 3
High costs, generic templates and questionable incentives.
9
complaints
18
Beehiiv
20 mentions 1 2 3
Blocked access and intrusive tracking links.
→ Substack
9
complaints
19
CrowdStrike
7 mentions 1 2 3
Unsafe updates, deep system access and reliability worries.
9
complaints
20
Mixpanel
24 mentions 1 2 3
Privacy risks, opaque analytics and subscription costs.
Built their own · 3
8
complaints
21
Squarespace
23 mentions 1 2 3
Subscription costs, usability and generic templates.
Built their own · 1→ WordPress
8
complaints
22
Jira
19 mentions 1 2 3
Usability, cloud migration and vendor dependence.
8
complaints
23
Vanta
18 mentions 1 2 3
High costs, unnecessary engineering and lock-in.
8
complaints
24
Freshdesk
23 mentions 1 2 3
Sales calls, weak search, account deletion and lock-in.
Built their own · 1
7
complaints
25
Google Workspace
19 mentions 1 2 3

7
complaints
26
Adobe
16 mentions 1 2 3
Expensive tools and frustration with the company.
Built their own · 1
7
complaints
27
KnowBe4
9 mentions 1 2 3
Repetitive training and obvious test phishing.
7
complaints
28
HeyGen
30 mentions 1 2 3
Subscription costs, lock-in and unnatural avatar behavior.
Built their own · 3
6
complaints
29
Firecrawl
26 mentions 1 2 3
Data logging, scraping limits and traffic costs.
6
complaints
30
Airtable
22 mentions 1 2 3
Surprise price increases and slow product progress.
Built their own · 1
6
complaints
31
Splunk
20 mentions 1 2 3
High costs, heavy resource use and log integrity gaps.
6
complaints
32
NetSuite
19 mentions 1 2 3
High costs, lock-in and a product falling behind.
6
complaints
33
Xero
19 mentions 1 2 3
Complexity, hard setup and awkward integrations.
6
complaints
34
Asana
18 mentions 1 2 3
Reliability problems and doubts about product direction.
Built their own · 1→ Basecamp
6
complaints
35
Avalara
15 mentions 1 2 3
Complaints focus on high costs, poor support, difficult integrations, and restrictive contracts.
Built their own · 1
6
complaints
36
Microsoft
15 mentions 1 2 3
Rising costs, forced changes and sudden account suspensions.
6
complaints
37
Retool
10 mentions 1 2 3
Limited flexibility, upkeep and insecure defaults.
→ Claude
6
complaints
38
Klaviyo
25 mentions 1 2
Rising contact-based pricing and steep markups.
5
complaints
39
Qualtrics
21 mentions 1 2 3
High pricing, complexity and poor user experience.
5
complaints
40
Heroku
20 mentions 1 2 3
Platform decline and fear of losing access.
Built their own · 2
5
complaints
41
Webflow
20 mentions 1 2 3
Unreliable editing, quirks and poor value.
5
complaints
42
Zoho
17 mentions 1 2 3
Reliability, email deliverability and dated design.
5
complaints
43
ServiceNow
16 mentions 1 2 3
Cumbersome workflows and high costs.
5
complaints
44
Vercel
10 mentions 1 2 3
Vendor lock-in and browser checks blocking access.
Built their own · 1
5
complaints
45
Semrush
29 mentions 1 2 3

4
complaints
46
Marketo
27 mentions 1 2 3
Scaling pains, lock-in, bugs and slow support.
→ Mailchimp
4
complaints
47
Pipedrive
26 mentions 1 2 3
High costs, complexity and slow performance.
Built their own · 3
4
complaints
48
monday.com
24 mentions 1 2 3
Overlapping subscriptions, unused seats and rigid design.
Built their own · 2→ Asana
4
complaints
49
Tableau
18 mentions 1 2 3
Chart limits, tricky integrations and slow support.
Built their own · 1
4
complaints
50
SAP
16 mentions 1 2 3
Software quality, high costs and painful upgrades.
4
complaints
51
Shopify
15 mentions 1 2 3
Platform control, dependence and custom store costs.
Built their own · 3
4
complaints
52
Pendo
35 mentions 1 2 3
Cost, limited control and intrusive popovers.
Built their own · 1
3
complaints
53
Sitecore
30 mentions 1 2 3

3
complaints
54
New Relic
24 mentions 1 2 3

Built their own · 1
3
complaints
55
PagerDuty
21 mentions 1 2 3

Built their own · 3
3
complaints
56
Zapier
19 mentions 1 2 3
Tricky integrations, upkeep and workflow limits.
Built their own · 3
3
complaints
57
Datadog
16 mentions 1 2 3
High prices, memory use and unreported outages.
3
complaints
58
Hootsuite
16 mentions 1 2 3
Subscription pricing and slow feature updates.
Built their own · 2
3
complaints
59
Slack
15 mentions 1 2 3
Removed features, unwanted additions and noise.
3
complaints
60
Sentry
13 mentions 1 2 3

3
complaints
61
InVideo
10 mentions 1 2 3
Limited accuracy and weak video quality.
3
complaints
62
ScrapingBee
8 mentions 1 2 3
Costs and trouble scraping protected sites.
3
complaints
63
Coupa
4 mentions 1 2
Tedious invoicing, slow pages and extra admin work.
3
complaints
64
Google Cloud
13 mentions 1 2

2
complaints
65
Smartsheet
13 mentions 1 2

2
complaints
66
SurveyMonkey
9 mentions 1 2

2
complaints
67
Synthesia
8 mentions 1 2

2
complaints
68
Wrike
7 mentions 1 2

→ Linear
2
complaints
69
Amplitude
6 mentions 1 2

2
complaints
70
Esri ArcGIS
5 mentions 1 2

2
complaints
71
Meltwater
4 mentions 1 2

2
complaints
72
Workday
4 mentions 1 2

2
complaints
73
SAP Concur
3 mentions 1 2

2
complaints
74
ServiceTitan
3 mentions 1 2

2
complaints
75
Optimizely
26 mentions 1

Built their own · 1
1
complaints
76
Apify
23 mentions 1

1
complaints
77
Contentful
22 mentions 1

1
complaints
78
Supabase
14 mentions 1

1
complaints
79
Rippling
10 mentions 1

1
complaints
80
Gusto
8 mentions 1

1
complaints
81
Zoom
8 mentions 1

1
complaints
82
UserTesting
7 mentions 1

1
complaints
83
Bitrix24
6 mentions 1

1
complaints
84
Intercom
6 mentions 1

Built their own · 1
1
complaints
85
Procore
6 mentions 1

1
complaints
86
Sprinklr
6 mentions 1

1
complaints
87
Jobber
5 mentions 1

1
complaints
88
OpusClip
4 mentions 1

Built their own · 1
1
complaints
89
BambooHR
3 mentions 1

1
complaints
90
Chargify
3 mentions 1

1
complaints
91
RingCentral
3 mentions 1

1
complaints
92
Docebo
1 mentions 1

1
complaints

Source: public comments via the Hacker News search API, labeled by AI and counted. Hacker News is one source; HissingKitty reviews are another. Counts update nightly. Spot a mistake? Tell us.

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